Outreach jobs

About the role:

At the heart of Camden’s response to street homelessness, the Rough Sleeping Outreach & Hub Service works across streets, transport hubs and a central support hub to ensure that no one is left facing rough sleeping alone. This is an integrated, borough-wide service focused on early engagement, reducing harm and supporting people to move away from the streets towards safety, accommodation and longer-term stability.

As an Outreach Worker, you’ll be a consistent and trusted presence for people sleeping rough or at risk of rough sleeping. Working flexibly across street outreach and hub-based support on a rota basis, you’ll build meaningful relationships, carry out trauma-aware assessments and coordinate practical support that helps people take their next steps.

You’ll work within a 'No Wrong Door' approach, supporting people wherever and however they engage. That might mean meeting someone early in the morning on outreach, supporting them to access the hub later that day, or working alongside partners to remove barriers that have kept them excluded in the past.

This is a role with variety, challenge and real impact. You’ll respond to complex situations, manage risk thoughtfully, and support people through moments of crisis and change. The work can be unpredictable and includes early, late and weekend shifts as part of a 7-day rota – but you won’t be doing it alone. You’ll be supported through reflective practice, supervision and training, as part of a skilled, compassionate and determined team.

If you’re motivated by persistence, partnership and meaningful outcomes, this is a chance to grow your skills while helping others move forward with dignity and hope.

About you:

• You’re motivated by helping people move away from harm and towards stability. You understand that progress isn’t always linear, and you bring patience, persistence and empathy to your work.
• You use a trauma-informed, strengths-based approach and can stay calm and professional when situations are complex. You balance compassion with clear boundaries and use your judgement to manage risk and safeguarding effectively.
• You work well in a fast-moving environment. You can manage competing priorities, work independently in the community and keep clear, accurate records that support continuity and accountability.
• You value partnership and collaboration. You’re confident working alongside housing, health, substance use and community safety services to deliver joined-up support and meaningful outcomes.
• You’re flexible and reliable, and comfortable working across a rota that includes early and late shifts, evenings and weekends. You’re open to working both on outreach and within a hub setting, adapting to service need while keeping people at the centre of what you do.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 26th July at midnight

Interview date: Tuesday 4th and Wednesday 5th August at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

We are looking for a dynamic and enthusiastic Outreach Executive who is passionate about the mission of Smart Works Birmingham and committed to helping more women access the support they need to secure employment.

In this role, you will build and maintain strong relationships with referral partners across Birmingham and the Midlands, increasing awareness of our service and driving referrals. You will represent Smart Works Birmingham at community events, job fairs, networking opportunities, and stakeholder meetings, acting as a representative for the charity and identifying opportunities for partnership working.

A key part of the role will be supporting the delivery of our Empowering Diverse Communities projects, working with organisations that support women facing additional barriers to employment, including young women, women from minority ethnic communities, women with disabilities and women with offending backgrounds. Through targeted outreach and partnership development, you will help ensure that more women from underrepresented communities can access our service and achieve their career goals.

Working closely with the wider team, you will play an important role in delivering our strategic objectives and helping us expand our reach and impact across the region.

The current closing date for this role is Wednesday 15th July 2026. Interview dates are to be confirmed, and candidates will receive at least one week of notice of the interview. 

Please see the document attached for the full job description. To apply, please complete the application on our portal where you will be promoted to answer three screening questions. 

Outreach Worker

Join us to play a vital role in engaging adults sleeping rough in Middlesbrough and guide them towards safety, stability and opportunity.

Location: Middlesbrough (NE)

Salary: £26,781 per annum

Closing Date: 26 July, 2026

Employment Type: Permanent

Hours per week: 37.5

Join Us and Help Shape Brighter Futures

At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.

About the Role

Join us as an Outreach Worker and play a frontline role in supporting adults experiencing homelessness in Middlesbrough. You’ll be out in the community—often during early‑morning outreach—building trust with people sleeping rough, meeting them on their terms, and connecting them with safe accommodation, health support and opportunities that strengthen resilience and wellbeing. Working within a trauma‑informed, strengths‑based model, you’ll help clients overcome barriers and take positive steps toward stability and independence.

In this dynamic, multi‑agency role, you’ll deliver targeted outreach, attend local drop‑ins, and advocate for coordinated, compassionate responses across housing, health, substance‑use and justice services. You’ll bring experience supporting people with complex needs, confidence in managing risk and maintaining accurate records, and a commitment to safeguarding, equality and person‑centred practice. If you’re proactive, adaptable and motivated by making real change happen, this role offers a meaningful opportunity to do exactly that.

 In this role, you will:

· Engage adults experiencing homelessness through targeted street outreach, including early‑morning shifts.

· Build trust and provide person‑centred support across housing, health, substance use, finances and meaningful activities.

· Create SMART support plans, complete risk assessments and maintain accurate case records in In‑Form.

· Work collaboratively with housing, health, justice and community partners to deliver joined‑up support.

· Advocate for trauma‑informed, strengths‑based services and challenge barriers within local systems.

· Support clients to attend appointments, sustain accommodation and improve wellbeing and resilience.

· Uphold safeguarding, lone‑working and professional‑boundary standards at all times.

· Demonstrate flexibility, problem‑solving skills and commitment to equality, inclusion and Depaul values.

About You

Bring strong people‑skills and the ability to engage confidently with individuals experiencing homelessness, mental ill health or substance use, using clear communication, SMART support planning, accurate digital record‑keeping and effective multi‑agency working. You’ll stay flexible during outreach and lone‑working, apply a trauma‑informed and strengths‑based approach, and show resilience, professionalism, safeguarding awareness and a commitment to equality. We’re looking for evidence of supporting people with complex needs (including lived experience), maintaining high‑quality documentation, collaborating with partners and delivering safe, reflective practice in community‑based settings.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

Context

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.

We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.

Job Summary

The role of the Outreach & Development Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.

The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.

Job Purpose

The role will focus on the outreach provision, being based in different locations across Salford including hospitals, community venues, mental health settings and others accessed by people with caring responsibilities. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.

Main Duties and Responsibilities

Day to day duties:

· Facilitate carers drop-ins in venues across Salford, including but not limited to hospital sites (both on wards and public areas), community venues (such as Gateways) and high footfall locations.

· Provide one-off, solution-focussed appointments to address the immediate needs of carers identified in the community or at the point of referral.

· Create networking opportunities throughout all wards of Salford to publicise the service and build/ maintain relevant partnerships.

· Complete Statutory Carers Assessments.

· To be able to travel to various locations in Salford, at times multiple locations per day – often carrying service promotional materials. Salford is a large city covering 37 sq. miles.

Weekly/ monthly duties:

· To work alongside student social workers on placement, providing mentoring, guidance, and shadowing opportunities as appropriate.

· Create and run exciting events and support groups for carers, organisations and stakeholders to attend.

· Create and deliver service presentations aimed at carers, to communicate the support and opportunities available from the service.

· Create and deliver service presentations aimed at community groups, educational bodies and organisations to raise awareness of how to identify and support carers, and to increase the visibility of the service.

· Develop ways to identify carers across Salford and let them know about support available to them and their needs.

· Invite Carers to be involved with the service and help us to coproduce/ codesign our service offer.

· Get to know Salford’s diverse communities and organisations, providing culturally appropriate information and support.

· Promote Carers Rights to carers, Salford’s communities and relevant organisations.

· Maintain a clear record of work completed by note taking and recording on our recording system.

· To meet regularly with line manager for supervision.

This role is subject to an Enhanced DBS Check. 

The post-holder will be required to undertake other tasks as reasonably directed by Management and Senior Management Team, which will usually be commensurate with the skills and experience of the post-holder.

All staff are expected to work within all Gaddum policies and procedures.

Company Description Bench Outreach is a South East London–based organization that supports people facing significant social challenges. The team helps individuals overcome drug and alcohol dependence, secure safe and stable housing, and rebuild their lives. Bench Outreach focuses on person-centered support, aiming to promote dignity, independence, and long-term wellbeing. The organization works in partnership with local services and communities to ensure vulnerable people can access the resources they need.

Role Description The Housing First Support Worker is a full-time, on-site role based in London. The role involves providing direct, practical support to individuals who have experienced homelessness, helping them to sustain tenancies in line with Housing First principles. Day-to-day tasks include conducting regular home visits, developing personalized support plans, and working collaboratively with partner agencies to address health, substance use, and welfare needs. The Housing First Support Worker will advocate for clients, assist with appointments and benefits, and help service users build skills that support independence and community integration. Record-keeping, risk assessment, and safeguarding responsibilities are also key parts of the role.

Qualifications

• Experience in support work or similar roles, with a strong understanding of Housing First or homelessness services.
• Strong interpersonal skills and communication abilities to build trust and work effectively with diverse service users.

• Knowledge of safeguarding principles and practice, including risk assessment and incident reporting.
• Ability to provide basic technical support, such as helping clients use phones, online services, and digital tools to access benefits and healthcare.
• Understanding of substance misuse, mental health, and trauma-informed practice is highly beneficial.
• Ability to work collaboratively with multi-disciplinary teams and external agencies.
• Organizational and record-keeping skills, including accurate case notes and data entry.
• Relevant training or qualifications in social care, housing, or related fields are an advantage.

Job description 

Job Purpose 

The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.

The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes. 

Key Tasks 

• Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home. 

• Aid the discharge process and improve patient experience through tasks such as:

• Key cutting

• Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food 

• Checking heating, electric and gas is functional prior to discharge 

• Allowing access to the property for cleaning/repairs and receiving equipment

• Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home. 

• Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.  

• Help maximise service user independence by adopting an enabling approach. 

• Develop a listening, caring and professional relationship with the service user and their families/carers. 

• Provide domestic practical support within the home such as:

• Light cleaning,

• Washing (e.g. bedding),

• Changing bed sheets etc. 

• Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met. 

• Accompany service user outside the home e.g. hospital/GP appointments etc. 

• Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc. 

• Ensure services provided by AUKEL in the community are safe and person centred. 

• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures. 

• Provide cover in the case of sickness and annual leave periods of colleagues. 

• Support service user reviews, ensuring all visiting information is uploaded on to Salesforce. 

• Support volunteers in the team and provide support and guidance to their development. 

• Work with a range of professionals including: 

• Supporting health and social care professionals with patient discharge 

• Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge. 

• Handypeople & contractors.

Administration  

• Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.

• Report all “no access” failed visits, or changes in service user’s condition or circumstances in accordance with AUKEL’s policies and procedures. 

• Ensure service user comment sheets are completed.

• Ensure service user’s feedback questionnaires are sent at the end of each intervention and record returns. 

• Submit travel expenses regularly for sign off by manager. 

Quality  

• Be familiar with and to implement AUKEL policies and procedures in line with our Values. 

• Ensure the service is delivered in accordance line with Care Quality Commission principals. 

• Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.

• Respond to safeguarding or other concerns and make appropriate reports and management action.

Liaison  

• Work in collaboration with other agencies providing support within the service user’s home. 

• Work under the direction of the service manager and project officer/s. 

• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services. 

 General 

• Meet regularly with your line manager for support, supervision, and appraisal. 

• Attend team and staff meetings, and other meetings as required. 

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 

• Complete any training which is required to fulfil the role. 

• Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc. 

• Work within AUKEL’s expectations of professional boundaries and confidentiality 

 Functional Links  

• The post holder reports to the manager /or Project Officer. 

• Close working with NHS health & social care professionals. 

• Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.

• Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest. 

Citizens Advice Woking is seeking a Community Outreach Adviser to join our new three-year National Lottery Community Fund project supporting residents in the Canalside area.

This community-based role will provide free, independent and impartial advice on issues including welfare benefits, debt, housing and energy. You will deliver outreach sessions, build strong relationships with local residents, community groups and partner organisations, and help improve access to advice for people who may face barriers to traditional services.

Working closely with South Asian communities and other residents whose first language may not be English, you will help ensure our services are inclusive, accessible and responsive to local needs. You will also work alongside volunteers and local organisations to develop the project through a co-production approach, empowering communities and creating lasting positive change.

This is an exciting opportunity for someone who is passionate about making a real difference and helping people improve their financial resilience, wellbeing and independence.

You’ll also support student voice, deliver induction activities, and ensure student feedback is heard and acted on. If you’re interested in running outreach activities, delivering talks to students and supporting Student Reps this is the role for you.
 

Main Duties and Responsibilities

Outreach & Engagement

· Lead on the planning and delivery of outreach activity (such as stalls and interactive activities) to promote the Students’ Union (specifically the Academic Experience Team’s) services, helping students understand what support is available to them.

· Build relationships with external charities and organisations, coordinating their involvement in on-campus outreach activity to raise awareness of support services relevant to students.

· Develop creative, inclusive approaches to increase student awareness and participation, particularly among students who may not usually engage.

· Collaborate with the Representation Coordinator, Community Events Team, and School & Student Community Organisers (SCOs) to design and deliver outreach that raises awareness of key academic and student issues, including initiatives for awareness weeks and heritage months.

· Monitor impact by monitoring attendance and engagement, in addition to gathering feedback to understand what worked well and continuously improve future outreach.
 

Induction & Student Transition

· Support the Academic Experience Manager in booking and coordinating SU induction talks for the start of each Semester.

· Deliver engaging induction talks and sessions to help new students understand how they can get involved and shape their academic experience.

· Ensure students are aware of key opportunities such as becoming a Student Rep and how to share feedback with the SU.

· Collect feedback on induction sessions and use this to improve content and delivery for future students.
 

Student Representation Support

· Support the delivery of Student Representative recruitment & training, helping reps understand their role and how to represent student views effectively.

· Work with Reps throughout the year to keep them engaged, confident, and active in their role, by hosting drop-in sessions and forums.

· Support the administration of Student Representation, helping students share feedback and ensuring it is used to inform improvements.

· Support the planning, organisation and delivery of School Student Forums and attendance at Programme Academic Experience Groups (PAEGs).

· Support the Academic Experience Team with day-to-day administration, including monitoring shared inboxes, responding to student queries, and helping ensure timely communication with Student Representatives.

Communicating Student Voice

· Work collaboratively with the Marketing Team and Representation Coordinator to develop and deliver regular reporting on student voice activity, including showcasing the impact of work led by Student Reps and SCOs

· Work in partnership with the Advice and Insight teams to support the effective use of student feedback mechanisms, including:

o Coordinating the collation and organisation of student submissions

o Assisting in the analysis and interpretation of feedback data

o Ensuring timely and meaningful reporting back to students and stakeholders on key themes and outcomes

Supporting The Wider SU Team

· Harness and maintain good working relationships with all colleagues across the SU, working as collaboratively as possible on all projects where appropriate.

· Support with the delivery of larger events like Freshers Week, Refreshers Week, the Students’ Union Awards and Elections (this is not an exhaustive list).

General Duties

· Set high standards of integrity, punctuality, accuracy, politeness, and professionalism. By personal example promote a positive image of the SU and ensure staff provide an excellent customer service.

· Ensure the effective and efficient day to day running of the department.

· Contribute towards the delivery of the SU’s strategic plan.

· Attend conferences, training events and meetings as necessary.

· Build and maintain effective relationships with external stakeholders and providers

· Undertake individual projects as required for the benefit of Herts students.

· Have a flexible approach to work and undertake any other reasonable duties that may be required, including general administration.

· Keep up to date with relevant local, national, international & sector developments, changes in legislation and good practice.

· Be sensitive when handling confidential information.

· Respect the democratic structure of the SU at all times.

· Abide by the Union Constitution and Union policies and procedures at all times.

· Support with the delivery of the Students’ Union Elections, Bye-Elections and Referenda, ensuring that they are free, fair and accessible to all students.

· Be aware of the department’s impact on the environment and to work within the environmental policies of the SU and the Uni of Herts.

EIA is seeking to recruit an Outreach and Communications Officer to strengthen the visibility, influence and coordination of its climate campaign.

The role sits at the intersection of communications, public affairs and stakeholder engagement. The postholder will focus on translating and amplifying EIA’s policy and advocacy work through media, stakeholder engagement and external positioning. An important aspect of the role will be to support engagement and coordination with EIA partners, to build the movement and amplify their efforts.

The postholder will not be responsible for developing detailed policy positions or leading policy campaigns but will work closely with the campaigns team to ensure EIA’s analysis and priorities are effectively communicated and reach key audiences.

Key areas of responsibility

Media and strategic communications

· Support the development and delivery of communications strategies aligned with campaign priorities

· Build and maintain relationships with journalists, editors and key media outlets

· Identify strategic opportunities for media engagement and external visibility, particularly around key policy moments

· Shape narratives, draft and place op-eds, comment pieces and reactive media lines

· Translate campaign priorities and technical analysis into clear, compelling messaging for media, policymakers and external stakeholders

· Contribute to campaign strategy by advising on outreach, positioning and narrative development.

Stakeholder engagement

· Support the development and maintenance of relationships with policymakers, including Members of the European Parliament (MEPs), Members of the British Parliament, European Union institutions and other relevant stakeholders

· Support campaigners in planning and delivering stakeholder engagement, including preparing messaging and coordinating meetings

· Support the organisation of events, including identifying and securing speakers and managing outreach and invitations

· Attend key international meetings and fora (e.g. COP, Montreal Protocol) to identify strategic developments and key messages, and produce timely communications outputs, including media lines, briefings and stakeholder updates.

Coalition and network coordination

· Support engagement with subgrantees, including onboarding, facilitating their integration into relevant coalitions and ensuring alignment with EIA’s communications and outreach objectives

· Act as a point of contact for subgrantees on coordination and communications

· Support coordination across partners and stakeholders during key moments, ensuring alignment on messaging and effective external engagement.

Person Specification

Essential

· Demonstrated experience in communications, public affairs, campaigning or media work within NGOs, civil society or advocacy organisations

· Proven experience engaging with journalists and securing media coverage

· Understanding of global and EU climate change policy and/or environmental governance

· Ability to analyse political and policy contexts and translate them into clear, strategic messaging

· Excellent written and verbal communication skills, with the ability to produce high-quality content for different audiences

· Strong organisational skills and ability to manage multiple priorities

· Professionalism and ability to work collaboratively within a team

· Fluency in English, with knowledge of additional languages an advantage

· Ability to travel at short notice

 Oxford & Thames Valley Mobile Outreach Coordinator

Are you passionate about reducing health inequalities and supporting some of the most marginalised people in our communities?

We are recruiting for a compassionate, organised and proactive Mobile Outreach Coordinator to support our hepatitis C peer project in the Oxford & Thames Valley area. Peers use their lived experience to raise awareness of hepatitis C, reduce stigma, and help people access testing and treatment.

Working alongside healthcare professionals, peer volunteers, pharmacies and community organisations, you will drive the outreach van, and coordinate and deliver our mobile outreach service, bringing hepatitis C testing, harm reduction advice and healthcare support directly into local communities.

This is a varied and rewarding community-based role involving significant travel across the Oxford & Thames Valley region.

About the role

You will:

• Coordinate and deliver mobile outreach work activity across Oxford & Thames Valley
• Provide hepatitis C testing, harm reduction advice and Needle and Syringe Provision (NSP)
• Support people to access treatment, healthcare appointments and ongoing care
• Build partnerships with NHS teams, pharmacies, drug and alcohol services, homelessness services and other community organisations
• Recruit, supervise and support peer volunteers with lived experience
• Manage the day-to-day operation of the outreach van, including stock, equipment and session logistics
• Promote the service and help increase awareness of hepatitis C across local communities

About you

You will have:

• The confidence to drive a van and travel long distances
• The ability to engage with marginalised people in a respectful, non-judgemental way
• Good communication and relationship building skills
• Experience supporting people with complex or multiple needs
• The confidence to work independently and manage your own workload
• The ability to build effective relationships with partner organisations and services
• The ability to support, motivate and provide leadership to volunteers
• A full UK driving licence (essential)

We welcome applications from people with either lived experience or professional experience relevant to the role. This may include hepatitis C, drug or alcohol use, homelessness, the criminal justice system, or supporting people facing similar challenges.

Why join us?

The Hepatitis C Trust is a national, patient-led charity committed to eliminating hepatitis C and improving access to harm reduction services across the UK. We are proud to be a Living Wage Employer and are committed to equality, diversity and inclusion.

We are looking for an Assertive Outreach Worker to engage and support vulnerable adults who are at risk of, or currently experiencing, cuckooing (where perpetrators take over a person’s home for criminal exploitation).

The role requires proactive, persistent, and person-centred outreach to build trust with individuals who may be reluctant to engage with services, with the aim of improving safety, reducing harm, and supporting sustainable recovery and independence.

Location: Nankeville Court, Woking, with travel across Surrey
Salary: £29,220 pro rata (£17,532 actual)
Hours: 21 hours per week, with flexibility to work across the work week
Contract type: Permanent

About the organisation:

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

Key responsibilities:

Outreach & Engagement

• Deliver assertive outreach, including home visits, community-based engagement, and multi-agency operations.
• Build trusting relationships with individuals experiencing exploitation, often with complex needs (e.g., substance misuse, mental health, homelessness).
• Engage service users who may be resistant or disengaged from traditional support services.

Safeguarding & Risk Management

• Identify, assess, and respond to safeguarding risks related to cuckooing and exploitation.
• Develop and implement risk management and safety plans in collaboration with service users.
• Act promptly on safeguarding concerns in line with local authority procedures.
• Work closely with police and safeguarding teams to disrupt exploitation and protect victims.

Case Management

• Manage a caseload of service users, maintaining accurate and timely records.
• Complete needs assessments and co-produce support plans tailored to individual needs.
• Monitor progress and adjust interventions accordingly.

Multi-Agency Working

• Work collaboratively with partner agencies including:
  • Housing providers
  • Police
  • Social services
  • Substance misuse and mental health services
• Attend multi-agency meetings (e.g., MARAC, safeguarding meetings, case conferences).
• Advocate on behalf of clients to access services, housing, and support.

Prevention & Education

• Deliver awareness sessions to professionals and communities about cuckooing and exploitation.
• Support early intervention strategies to prevent exploitation.

Practical Support

• Assist service users with:
  • Securing safe accommodation
  • Accessing benefits and healthcare
  • Re-establishing tenancies
• Provide crisis support where required.

Working Conditions

• Regular lone working and community-based visits, including high-risk environments.
• Flexible working hours, which may include evenings and weekends.
• Requirement to follow all health and safety and lone working procedures.

About you:

Essential

• Experience of working with vulnerable adults, particularly within:
  • Substance misuse
  • Homelessness
  • Criminal exploitation / safeguarding
• Demonstrable experience of assertive outreach or intensive engagement work
• Strong understanding of cuckooing, county lines, and exploitation
• Knowledge of safeguarding legislation, policies, and procedure
• Ability to assess risk and manage complex, high-risk situations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a multi-agency team
• Ability to manage competing priorities and meet deadlines
• Resilience and ability to work in challenging environments
• Empathy and non-judgemental approach
• Strong problem-solving and decision-making abilities
• Effective record-keeping and IT skills
• Full UK driving licence and access to a vehicle (if required)
• Ability to work flexibly across area
• Have authentic attributes of Kindness, Commitment and Integrity
• Ability to maintain Equal Opportunity standards at all times

Please refer to the job description for a full breakdown of the key responsibilities and person specification.

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to an enhanced DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK.

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

The Woodland Trust is looking for an Outreach Manager to join our South West team. The Outreach Manager leads the Trust’s outreach work in Southwest England, providing expert advice on woodland creation, management and restoration to landowners, organisations and stakeholders across the region, in support if the Woodland Trust’s conservation aims. They lead, inspire and manage the South West Outreach Team, ensuring advice is appropriate, effective and focused for delivering impact and strategic goals.

A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.

The Role:

• Lead and support Regional Leads and the Regional Director to deliver strategic priorities aligned with the Woodland Trust’s vision, values and objectives.
• Provide effective leadership and day-to-day management of the South West Outreach team, ensuring delivery is prioritised, on time and within budget.
• Build, manage and strengthen strategic partnerships with landowners, stakeholders, volunteers, delivery partners and suppliers to maximise regional impact.
• Promote and deliver the Trust’s landowner offers through compelling proposals and business cases, influencing action and securing engagement.
• Act as an ambassador for the Woodland Trust, representing outreach work internally and externally, including with media and key partners.
• Provide strategic leadership for temperate rainforest recovery, driving regional priorities, collaboration and long-term ecosystem restoration planning.
• Work closely with fundraising teams to secure and maximise funding opportunities, develop partnerships and support high-value agreements.
• Oversee regional resources, including budget management, reporting, communications, and the development of case studies to showcase impact and best practice.
• This is a homebased role, requiring regular travel to locations within the South West landscape and wider England, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel to regional offices and overnight stays will be required.

The Candidate:

• Capable of leading, motivating and developing high-performing teams, with a strong understanding of health & safety requirements.
• Understanding of the forestry or environmental land-based sector, with a track record of delivering impactful outcomes.
• Expertise in managing landscape-scale programmes and complex, multi-partner projects to successful delivery.
• Strong networking and influencing skills, with the ability to build relationships and drive outcomes with key stakeholders and partners.
• Capability of shaping and implementing strategic plans, managing large budgets and reporting on performance and outputs.
• Excellent communication skills, with confidence to engage professionally and positively across a wide range of audiences and situations.
• Ability to manage and prioritise a demanding workload, ensuring efficient delivery, value for money and maximum impact.
• Strong technical knowledge, including woodland creation and restoration, temperate rainforest recovery, forestry incentives and landowner drivers, supported by a relevant qualification (HND/Degree or equivalent) and a full driving licence.

Benefits and Wellbeing:

Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:

For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.

Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now:

If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will take place on August 14th 2026.

The Role

As  Outreach & Communications Officer, you will act as a key first point of contact for prospective students, managing high volumes of enquiries across email, phone, and SMS while delivering a professional and supportive experience. You will take ownership of reviewing applicant data and documentation to assess eligibility and ensure fair and equitable access to SEO London programmes.

Working with the organisation’s CRM system (Salesforce), you will be responsible for maintaining high-quality data, tracking student journeys, and supporting informed admissions decision-making. The role requires sound judgement, particularly when handling complex or borderline cases, and a proactive approach to improving processes, systems, and student communications.

In addition to frontline admissions support, you will play a critical role in strengthening student conversion and engagement, using data insights to inform outreach strategies and contribute to continuous improvement across recruitment and communications activity.

Admissions and Communications

• Act as a point of contact for prospective students, delivering timely, accurate and supportive responses across email, phone, and SMS.
• Provide guidance throughout the application journey, ensuring an inclusive and high-quality candidate experience.
• Manage and prioritise a high volume of enquiries, demonstrating strong judgement and professionalism.
• Review applications, supporting evidence, and student data to assess eligibility for programmes.
• Take ownership of more complex or borderline cases, applying policy and judgement to reach fair outcomes.
•  Escalate high-risk or sensitive cases where appropriate, contributing to consistent decision-making standards.
• Streamline admissions workflows from data reviews.

CRM & Data Management

• Monitor and evaluate admissions data, including borderline cases and data cleaning, to support fair and accurate decision-making.  
• Ensure compliance by following safeguarding, equality, and data protection policies during the admissions process. 
• Maintain accurate and up-to-date applicant records within the CRM system, ensuring data integrity at all times.
• Track student interactions and progression through the admissions pipeline, supporting reporting and forecasting.
• Identify data gaps or inefficiencies and implement improvements to systems and processes.

Conversion, Outreach and Insights

• Deliver sessions (online/in-person presentations) and attend communications and outreach events.
• Manage targeted SMS and call campaigns and communicate strategies to improve student recruitment from applicants.
• Work with programme teams to help them understand viable leads to allocate places through our admissions lists. 
• Maintain accurate contact lists and track engagement to inform future outreach and marketing strategies.
• Review and monitor conversions through our customer relationship management (CRM) platform.
• Support student recruitment and conversion through targeted communications and follow-ups.
• Use data and engagement insights to inform outreach strategies and improve conversion rates.
• Collaborate with wider teams to ensure leads are effectively managed and places allocated appropriately

Person Specification

Skills and Experience

· Familiarity with analytics tools or analysis to assess and improve delivery.

· Strong project management skills with a focus on execution and delivery.

· Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Canva.

· Experience using communication management and email marketing platforms (e.g. Mailchimp or Webex).

Desirable Skills and Knowledge

· Experience with Salesforce CRM.

· Experience with data analysis and visualisation.

· Understanding of the UK education landscape and student outreach.

· Good knowledge of diversity, equity and inclusion principles and their application in communications.

Behaviours

· Positive and initiative-taking self-starter.

· Team player with a proactive attitude 

· Creative thinker with the ability to generate engaging ideas.

· Strong written and verbal communication skills.

· Highly organised with the ability to manage multiple tasks and priorities.

· Flexible and collaborative, working effectively across teams and with stakeholders.

· Commitment to applying DEI knowledge to foster an inclusive organisational culture.

Required Qualifications

· Bachelor’s degree (any discipline) or equivalent experience.

· Native-level fluency in English.

What we offer?

· Annual Leave: 28 days + Bank Holidays.

· Enhanced Family Friendly Policy.

· Flexible working (2 days in the office) and a lovely office space by Borough Station.

· Benefits:

o Employee Assistance Programme

o And more…

Timeline:

Closing date for applications: 15th July 
First and Second interview:  TBC

If you are interested in this opportunity, please apply as soon as possible.  We are reviewing applications on a rolling basis.

Change Lives. Fight Harm. Join Our Team.

Are you ready to tackle one of today's most hidden public health crises?

The South East Gambling Harms Partnership—a strategic collaboration across eight regional Citizens Advice offices (East Berkshire, West Berkshire, Reading, Wokingham and Basingstoke, Rushmore, Tadley and Hart)—has secured dedicated funding through the Office for Health Improvement and Disparities (OHID). We are launching a pioneering initiative across Berkshire and North Hampshire to identify, prevent, and reduce the devastating impacts of gambling harms.

We are recruiting for 8 roles to build this brand-new, regional project team. Roles based in Berkshire will be employed by Citizens Advice Wokingham and roles based in North Hampshire will be employed by Citizens Advice Hart :

Prevention Outreach Worker (5 x FTE)

● Salary: £28,392 – £31,000 pro rata

● The Role: The frontline face of the project. You will smash cultural taboos and run early intervention workshops for four high-risk groups: Youth, Ethnic Minorities, Veterans, and Affected Others. (3 covering Berkshire, 2 covering North Hampshire).

Applications open: Thursday 2nd July  - Close: Thursday 30th July

Core Details

● Hours: 37.5 hours per week

● Contract: Fixed term until 31st March 2028 (Flexible working available)

● Location: Hybrid working with regular regional travel across Berkshire and North Hampshire.

Why Join Us?

You will sit at the intersection of Public Health and Economic Resilience. At Citizens Advice, our people are at the heart of everything we do. We offer an inclusive, learning-focused culture that deeply values a healthy work-life balance. We highly value diversity and actively encourage applications from individuals with lived experience of the issues we address.

Ready to Apply?

Please download the full application pack for your chosen role via the Citizens Advice Wokingham Website or apply directly through the Charity Jobs portal.