Outreach jobs

Fantastic opportunity at Age UK for an experienced direct marketing professional! This Direct Marketing Manager role sits within the Individual Marketing Division and would manage the Age UK Individual Marketing Loyalty programme to retain supporters and grow repeat giving through delivering excellent supporter experiences, deepening our relationships with our charity audiences. The post holder will also be responsible for development of the In Memory programme.

We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office - currently once a week on a Thursday and may involve occasional travel, including some overnight stays. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Age UK internal grade 5L

Last date for applications 18th June, 2025

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Can demonstrate a broad range of experience within the Direct Marketing discipline, with a proven history of managing a range of online and offline marketing activities to drive income. A, I
• Proven successful experience of managing large complex direct marketing budgets and campaigns. A, I
• Proven financial planning experience, including reforecasting and budget-setting, with a history of making strategic decision making when building forecasts. A, I
• Extensive experience analysing and reporting on the performance of online and offline Direct Marketing campaigns. A, I

Skills and Knowledge

• Clear communication and interpersonal skills, with the ability to work with people at all levels. I
• Ability to work on own initiative as well as part of a team. I
• Confident proactively finding solutions in complex situations, navigating different stakeholder needs and expectations. I
• Highly organised and ability to manage a range of competing priorities at the same time. I, T
• An understanding of charity stewardship programmes and what drives supporter loyalty. I
• Excellent project management skills. A, I, T
• Strong numerical and analytical skills. T
• Experience of using databases for reporting. I, T
• Ability to critically assess concepts and copy based on marketing best practice. I, T
• Proficient in the use of MS Office applications, particularly Excel and Word. T

Great to Have's:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Experience
Experience of line management and performance management. A. I

Skills and Knowledge
Knowledge of the function of a Fundraising division, and the role of Individual Giving within this. A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies, to allow us to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting our recruitment team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

The Resident Engagement Manager will be the organisational lead in a new and exciting lottery funded project leading a small team and overseeing the design and delivery of the LEAP service at Homeless Oxfordshire and with wider partners.

Some of your responsibilities will include:

• Provide leadership across the organisation on resident engagement, learning and skills, co-production and activities.
• To promote the active involvement of the resident’s experience and voice in the delivery, development and monitoring of LEAP service.
• To provide support and line management supervision to the engagement team, ensuring they meet all aims, objectives and outcomes, according to the lottery bid.
• Lead on monitoring, data collection and impact measures for all resident engagement work.
• Lead on the design of the peer mentoring training and traineeship programmes.
• Develop and maintain key relationships with key stakeholders including education, employment and third sector partners.
• Develop and maintain strong internal working relationships to ensure managers and teams deliver high quality services that are reflective of Homeless Oxfordshire’s values and address local needs.
• Lead on the development of a mutual support network for staff with lived experience
• Comply with Homeless Oxfordshire’s policies and procedures
• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

About LEAP

LEAP is built on the foundation of strong, supportive relationships that empower residents to move towards stable, independent living. Through one-to-one key worker support, trauma-informed care, and community engagement, residents rebuild trust, form friendships, and gain confidence. Activities like gardening, arts and crafts, and creative writing foster connection and personal growth, while group involvement helps residents feel part of a wider community. LEAP also supports residents to take steps into peer mentoring, volunteering, and training, helping them build positive networks beyond their immediate circle and develop the skills and confidence to thrive independently.

At LEAP, community involvement is at the heart of their work. Empowering residents through co-production is a key organisational goal. LEAP offer a range of inclusive engagement methods—from informal gatherings like group breakfasts and creative activities, to structured sessions such as support needs mapping and Residents’ Forums. These forums provide regular opportunities for feedback and co-design, with input reaching senior management and trustees. They are enhancing resident engagement by developing a mutual support network for staff with lived experience of homelessness and/or addiction. This group will shape services and policies, and guide resident outreach. LEAP also collaborates with local partners like RAW, a social enterprise offering training and employment to those with lived experience, and strengthens ties with adult education providers such as Abingdon and Witney College. We also create pathways to volunteer with cultural institutions like the University of Oxford Museums.

LEAP empowers people with lived experience of homelessness and/or addiction, helping them build the confidence and skills needed to move towards independent living and employment. Over three years, the project aims to support 750 individuals. Through a wide range of engaging and meaningful activities, residents will experience positive outcomes such as increased confidence, self-esteem, and a sense of inclusion. They will build supportive networks, learn key life skills and access training, volunteering, and employment opportunities. Many will gain qualifications and secure long-term accommodation. The project strengthens peer support and enables residents to shape services through formalised Residents’ Forums, ensuring their voices influence senior decision-making. For Homeless Oxfordshire, LEAP enhances our capacity to deliver peer-led support, builds staff knowledge, and informs service improvement. Wider community benefits include reduced stigma around homelessness, stronger partnerships with employers and organisations, and improved understanding of the issues faced by our residents—ultimately contributing to a more inclusive and compassionate society.

The Learning and Skills Development Co-Ordinator will lead on developing a program of training, learning, volunteering and work experience for the residents of Homeless Oxfordshire that increase self esteem, engagement and motivation. You will work collaboratively and creatively across the organisation, as well as with partners, stake-holders, and the wider community. Improving community relations and help us secure support from local training providers and employers where resident participation in the wider community will help break down stigmas surrounding homelessness and addiction.

Some of your responsibilities will include:

• Devise and deliver a structured programme of training and education (both formal and informal) to improve our residents' skills and confidence which prepares them for the next stage of their lives.
• As part of the LEAP team work closely with the Activities Co-Ordinator to deliver a comprehensive programme of engagement, developing skills to move away from homelessness.
• Work with partners and residents to design training that is tailored to the needs of our residents.
• Develop and maintain external relationships with local training providers, organisations and employers to find various opportunities and maintain those relationships.
• Support on design of the peer mentoring training and traineeship programmes.
• Identify and support volunteering opportunities.
• Take a strengths-based approach to facilitate teams and residents identifying their talents, skills and build their self-esteem.
• Comply with Homeless Oxfordshire’s policies and procedures
• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

About LEAP

LEAP is built on the foundation of strong, supportive relationships that empower residents to move towards stable, independent living. Through one-to-one key worker support, trauma-informed care, and community engagement, residents rebuild trust, form friendships, and gain confidence. Activities like gardening, arts and crafts, and creative writing foster connection and personal growth, while group involvement helps residents feel part of a wider community. LEAP also supports residents to take steps into peer mentoring, volunteering, and training, helping them build positive networks beyond their immediate circle and develop the skills and confidence to thrive independently.

At LEAP, community involvement is at the heart of their work. Empowering residents through co-production is a key organisational goal. LEAP offer a range of inclusive engagement methods—from informal gatherings like group breakfasts and creative activities, to structured sessions such as support needs mapping and Residents’ Forums. These forums provide regular opportunities for feedback and co-design, with input reaching senior management and trustees. They are enhancing resident engagement by developing a mutual support network for staff with lived experience of homelessness and/or addiction. This group will shape services and policies, and guide resident outreach. LEAP also collaborates with local partners like RAW, a social enterprise offering training and employment to those with lived experience, and strengthens ties with adult education providers such as Abingdon and Witney College. We also create pathways to volunteer with cultural institutions like the University of Oxford Museums.

LEAP empowers people with lived experience of homelessness and/or addiction, helping them build the confidence and skills needed to move towards independent living and employment. Over three years, the project aims to support 750 individuals. Through a wide range of engaging and meaningful activities, residents will experience positive outcomes such as increased confidence, self-esteem, and a sense of inclusion. They will build supportive networks, learn key life skills and access training, volunteering, and employment opportunities. Many will gain qualifications and secure long-term accommodation. The project strengthens peer support and enables residents to shape services through formalised Residents’ Forums, ensuring their voices influence senior decision-making. For Homeless Oxfordshire, LEAP enhances our capacity to deliver peer-led support, builds staff knowledge, and informs service improvement. Wider community benefits include reduced stigma around homelessness, stronger partnerships with employers and organisations, and improved understanding of the issues faced by our residents—ultimately contributing to a more inclusive and compassionate society.

All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

All too often we hear from teachers in our school network that those from underserved communities are missing out on the skills and development opportunities that could completely change their futures.

In this brand-new role you will be responsible for is responsible for our digital communications to engage educators, industry partners, volunteers and supporters so that more young people canaccess our inspiring - and free - programmes and extra-curricular opportunities.

“I’ll go as far as saying if we could offer a The Talent Foundry session every week for every single student, we would." Aspirations Lead.

For 16 years, we have been offering programmes in schools which spark and unlock a young person's confidence in the abilities that they have - and connect them to employers and industries where they can have a successful career.

The role 

With support from our Marketing and Communications Manager and wider team, you will play a vital role by creating, managing and optimising our digital communications, including the development, execution and measurement of email mailshots and campaigns, our social media channels and our website. 

You will be comfortable planning and devising email and social media content ideas, designing creative assets, writing sharp, engaging social media copy, and helping colleagues to grow their own social media presence.

Responsibilities 

• Reaching more underserved young people by communicating with teachers
• Telling the TTF story through digital platforms
• Being part of the outreach team
• Having excellent attention to detail across data and administration 

We recommend reading the full job description and person specification for an overview of the skills, experience and knowledge we are looking for before applying for this role.

We see many applications that have used AI to research and answer our screening questions, particularly around the programmes we promote. Please make sure you have checked that the answer you give about our programmes is factually correct.

Your experience

• Writing engaging and inspiring copy for various purposes and digital channels, including email as a priority
• Managing and creating content for social media channels
• Proven track record in a digital communications role, with experience of delivering against targets
• Use of CRM systems and spreadsheets to record and monitor impact of communications to meet targets
• Development of effective mail delivery systems
• Management of high-volume data - keeping accurate records and information from different sources 
• Working remotely or in a hybrid environment
• Supporting a team that manages different projects with competing priorities to achieve their communications goals

This is a hybrid role. You will be working from home with IT provided and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what is a reasonable commuting distance for you to able to attend the team days in London.

In our job information pack you can also read our advice on using AI in your application. 

We also offer 28 days holiday + bank holidays (as we close for the Christmas period). 

Safeguarding

We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks. 

Previous applicants need not apply. 

Foodbank Assistant Manager 

Job Description and Person Specification 

Responsible to: Senior Foodbank Project Manager 

Responsible for: Managing compliance, HR & Outreach of Bristol North West Foodbank

Salary: £17.73/hr @25hrs per weeks (£23,049 p.a. gross) 

Part-time: 25 hours per week  

Temporary: 1 year contract 

Occupational Requirement: Committed Christian 

Overall responsibility of the job: Sharing responsibility,for the oversight of the Foodbank processes of Bristol North West Foodbank to ensure it runs effectively, providing support for the Senior Foodbank Manager where necessary, managing staff, ensuring compliance with appropriate guidance and legislation, and carrying out public relations activities. 

Work in association with Foodbank Managers, Staff and Volunteers to ensure clients receive a streamlined service of support with food and other provisions. 

Building Church Engagement through talks and linking with Church Ambassadors.

Specific responsibilities: 

Reporting to Senior Foodbank Manager 

·Provide support to the Senior Manager to ensure that referrals are dealt with effectively and clients receive the support they need 

·Update the Senior Manager with regular reports on issues 

·Deal with any concerns regarding the day-to-day operation of the Bristol North West foodbank

Church & Community Outreach

·Preparing material to be used in events to raise the profile and work of Bristol North West Foodbank 

·Helping the Senior Manager to organise prayer/worship and fundraising events 

·Carry out talks at schools, community groups and businesses 

·Preaching on occasional Sundays or evening groups at our link churches in a variety of denominational settings, to support the Senior Manager

·Encouraging local churches in their social justice ministries 

·Linking with Church Ambassadors to build church engagement.

·Overseeing relationships with referral agencies, meeting with them and troubleshooting.

Staff management & Recruitment

·Manage Foodbank admin staff who deal with Foodbank and Homebank referrals 

·Manage Warehouse Co-ordinator 

·Support staff with client relations and decision making 

·Carry out reviews with allocated staff across the Foodbank 

·Leading prayer with Foodbank volunteer teams 

·Troubleshooting HR issues in conjunction with the Senior Manager

·Support the Senior Manager with recruitment of new staff by producing recruitment material, dealing with applications, and carrying out interviews. 

·Preparing new staff inductions and inducting new members of staff. 

Compliance 

·Ensure processes and procedures are followed as per The Trussell Foodbank Operating Manual 

·Write new and update existing policies and procedures to align with Trussell Trust and other compliance requirements such as Health and Safety and Safeguarding. 

·Undertake risk assessments across the Foodbank, supporting the Warehouse Coordinator with risk assessments in the warehouse and Foodbank outlets. 

Safeguarding 

·Supporting staff and volunteers with safeguarding reporting and referrals 

PERSON SPECIFICATION 

Experience 

·Managing staff and working as part of a team 

·Observing relevant regulations, including manual handling and health and safety 

Key Skills: 

·Good oral and written communication 

·Ability to manage staff, lead a team and work well with volunteers 

·Driver with clean licence 

·Ability to work independently and unsupervised 

·Ability to carry out manual work 

·Numerate and comfortable interpreting statistical data 

·Empathy and ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds 

·Has experience and understanding of safeguarding & safer recruitment, GDPR, H&S legislation. 

Personal attributes: 

·A vibrant, life-shaping Christian faith, rooted in a local church 

·Passionate about tackling poverty

·Honesty and integrity 

·A good people person 

·A flexible responsive person 

·Someone with a sense of humour

Desirable: 

·Preaching and bible teaching experience 

Training Provided 

Induction training

IT training as required

Health & Safety, Environmental Health & Manual Handling

Brent Food Bank can only function effectively with a core of volunteers who are engaged in all aspects of the foodbank's operation. As the Food Bank becomes busier and as its services grow the Volunteer Coordinator will be responsible for promoting volunteer engagement, the development of our current volunteer community, and the recruitment and development of new volunteers.

Specific responsibilities:
• Proactively liaise with the staff team to determine volunteer requirements
• Strategically recruit new volunteers
• Oversee the induction and training of all new volunteers
• Ensure mandatory training is completed by all volunteers
• Manage and promote the development of our volunteer community with briefings and tailored training that will help them fulfil their roles effectively
• Promote Equity, Diversity and Inclusion within our volunteering programme, fostering an environment where all individuals are valued
• Engage with those within our local community with lived experiences of poverty and foodbank use to create and promote participation opportunities at Brent Foodbank
• Demonstrate effective communication, ensuring our volunteer community is up to date on any news or developments at the foodbank
• Encourage open lines of communication, acting as the main point of contact for any concerns, compliments or suggestions raised by our volunteers
• Process volunteer leavers
• Promote the wellbeing of our volunteer community, liaising with the Foodbank Manager on recognising volunteers and organisation of a minimum of two volunteer events a year including an annual volunteer team-building and planning day
• Comply with and uphold all relevant health and safety policies, seeking to minimise hazards for others
• Comply with and uphold all relevant data protection policies

This is an exciting opportunity for a creative individual to establish and lead a community engagement and volunteer programme in an important new visitor attraction in the heart of London. Bevis Marks Synagogue dates back to 1701 and is the oldest synagogue in the UK. You will recruit, motivate and support a team of volunteers and develop a dynamic community engagement programme as part of a small, dedicated team at this special, historic site.

In 2019, Bevis Marks Synagogue received a National Lottery Heritage Fund grant to restore the synagogue and create The Dangoor Heritage Centre. This project displays and interprets the synagogue’s historic collection for the first time, and enhances visitor facilities. The S&P Sephardi Community established the Bevis Marks Synagogue Heritage Foundation (BMSHF) to manage this project and the site's ongoing visitor operations. We are looking for a dedicated and enthusiastic heritage engagement professional to help make Bevis Marks Synagogue a vibrant place of worship that shares its unique story with a wider community of people of all faiths and none.

Bevis Marks Synagogue, completed in 1701, is the oldest synagogue in the UK and the oldest in continuous use in Europe. Its Grade I listed Wren-style design, well-preserved interior and fittings make it exceptionally historically significant. It is still a working synagogue with a community that has been engaged in the development of the new Dangoor Heritage Centre.

The S&P Sephardi Community’s collection of objects, rich archive, and intangible heritage, such as music and traditions, offer a continuous record of Jewish life in Britain since the mid-seventeenth century. The collection is mainly silver and textiles and many items are of national significance, providing rare insights into the practice of Sephardi Jewish worship, and London’s changing fashions and craftsmanship.

Visitors will be welcomed by volunteers and will explore the synagogue and Dangoor Heritage Centre with the help of an audio guide which includes insightful contributions from a number of members of the Bevis Marks community who have participated in the project. Volunteers will also engage visitors throughout the exhibition areas and support our events programme, shop and catering offer and provide a friendly welcoming experience for a wide range of visitors, from within the UK and abroad.

The construction project is set to be completed by early summer 2025, with the exhibition fit-out over the summer and opening is anticipated in autumn 2025.

Hours: 37 hours a week. Two Sundays per month will be required, along with evening and Bank Holiday working as required by the needs of the business. 

This new role, partially funded by the National Lottery Reaching Communities Fund, builds upon the work of the previous Partnerships and Engagement Officer role with an expanded focus on reaching people from multiply marginalised communities.

The main focus of this role will be to increase engagement with our flagship service, the Wizzybug Loan Scheme, expanding the reach of the scheme and ensuring that all children who could benefit from early years powered mobility are aware of the loan scheme and how to apply. Following a gap analysis of existing service users in 2024, this role will seek to create new partnerships and inclusive marketing and communications that will help us reach families with whom we are not currently engaging. 

This is a fantastic opportunity to join our dynamic team at an exciting time of growth across our charity, and to make a meaningful difference through our work supporting disabled people to live with greater independence.

You will be driven by achieving excellence in your work, living and breathing the Designability behaviours every day; Reflective, Tenacious, Collaborative, Curious and Honest.

Essential Criteria for the role

· Commensurate experience in an applicable role.

· Relevant experience in community engagement, partnership working and building networks

· Experienced networker able to identify new prospects and establish relationships with a focus on long term support

· Experience of recruiting and managing volunteers

· Experience of partnership and stakeholder management

· Experience of working with or delivering services for multiply marginalised communities

· Experience of booking and managing stands at exhibitions and events

All applicants must be willing to undergo safeguarding checks, including checks with the Disclosure and Barring Service and employment references. 

All applicants must have a legal right to work in the United Kingdom without the need for visa sponsorship - Designability is not able to provide visa sponsorship.

Benefits that come with working for Designability

Looking after its employees is important to Designability – supporting everyone to be happy and healthy means that we live our values of being creative, practical and inclusive and in turn meet our mission to enable disabled people to live with greater independence. We offer a range of employee benefits, including flexible working, a generous annual leave allowance and substantial employer contribution pension scheme.

Designability is a Real Living Wage and Disability Confident Employer. We are committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for individual roles; through a process that is fair, open, consistent and free from bias and discrimination.

All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed. As a Disability Confident Employer, we are committed to making reasonable adjustments.

‘Offer an Interview’ Scheme:

Designability welcomes applications from disabled applicants and is committed to offering an interview to disabled applicants who meet the essential criteria for the role, as set out in the job description.  If you wish your application to be considered under the ‘Offer an interview’ scheme’, please indicate this in your covering letter.

To apply:

Please submit your CV and a covering letter (detailing how your skills and experience meet the essential criteria detailed above and in the Job Description.

We are happy to provide information about this role in alternative formats where possible and receive applications in alternative formats.

Recruitment Timeline

1. Applications open: Tuesday 3rd June 2025

2. Applications close: Tuesday 1st July at midnight, however we will close the vacancy if we have received sufficient applications, so please apply at your earliest convenience.

3. Interviews will be held in early July at our offices in Bath at a mutually convenient time.

ORCA are looking for an outstanding Training Manager to join their team and help the charity take the next step in the evolution of their programme of e-learning training courses to help more people than ever to help protect whales and dolphins.

We are looking for someone who is passionate about the power of education, a systems thinker who is able to take the e-learning system ORCA have built and maximise it's capabilities. A keen understanding of how to engage and inspire learners through digital channels and how to construct dynamic courses that maximise learning is key.

The successful candidate will be responsible for leading ORCA's training programmes, developing content using expert knowledge from the wider ORCA team to train people from a variety of backgrounds about whale and dolphin conservation, including members of the public, experience ORCA volunteers and seafarers.

This is an opportunity for someone to build on a strong foundation of training and catapult it into a digital space, creating an efficient, effective and wide reaching training programme that has the opportunity to make a meaningful difference for whale and dolphin conservation around the world.

Business Development Officer – London, South East and East of England

Role purpose:

1. Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 
2. Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 
3. Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

Key responsibilities:

Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 
• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 
• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 
• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 
• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, FE, community) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

Collaborate across teams and support innovation 

• Work closely with key teams to coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

Skills, experience, and knowledge

Essential 

• Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  
• An understanding of education systems in the UK.
• An understanding of initiating prospect engagement, business development strategies and meeting sales targets.
• Strong interpersonal and communication skills.
• Experience of working on own initiative and being a self-starter.
• Confidence in presenting externally to customers and partners.
• Experience of working with sales forecasting tools and Management Information systems.
• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making.
• Ability to present information concisely using Microsoft Office programmes.
• An ability to network, influence and build relationships with key stakeholders and customers.
• An ability to convert external relationships into long standing customers results.

Desired

• Previous experience in a sales environment.
• An understanding and passion for leadership skills development and the value it provides for young people and centres. 
• Excellent customer service skills.
• An understanding of awarding bodies and their operating landscape. 

There are numerous benefits that are available to you as a member of Leadership Skills Foundation.

In addition to working for an organisation that is forward thinking with a clear commitment to your wellbeing, we also offer an array of both contractual and non-contractual benefits as outlined below.

Contractual benefits:

• Standard 36 hour working week.
• 25 days annual leave rising to 30 days per year after completion of five years’ service.
• Automatic enrolment into NEST Pension scheme after three months, with the option to join group personal pension plan with matched contributions up to five percent following successful completion of probationary period.
• Agile/flexible working.
• Home working.

Non-contractual benefits:

• Discretionary extended Christmas break.
• Vitality Health Care Plan following successful completion of probationary period – with the option to add family/significant others at reduced rate.
• Meaningful and regular one-to-one system as part of a structured personal development process.
• Sight test and eyewear financial support.

Population Matters –  Director of Fundraising and Engagement

Location: Home-based with occasional travel (and a regular presence in the office).

Salary: £70k per annum, reviewed annually.

Contract: Permanent, full-time hours. 

Population Matters, the organisation shining a light on the impact our growing population is having on us and nature, is seeking a Director of Fundraising and Engagement to lead and inspire a passionate team towards achieving a global funding model that is diverse, sustainable and pioneering by 2030.

Population Matters is a small yet ambitious global organisation with a vision of a world in which our human population lives fairly and sustainability with nature and each other. With Sir David Attenborough as a patron, the charity works to campaign, inform, undertake research and do all they can to encourage an open fair-minded and constructive debate about population to achieve a better future for people and the planet. They aim to create a wave of public awareness and corresponding policy action on a growing population and unsustainable consumption.

This is an exciting time to join the organisation with a revised vision, mission and values, in conjunction with a new global strategy for 2025-2030 launched earlier in the year. 

The role of Director of Fundraising and Engagement will play a pivotal part in bringing the organisation’s five new strategic goals to life through targeted fundraising work made possible through strong relationship management, influential fundraising and engagement activity and effective partnership building with key stakeholders and donors.  Using a test and learn approach, you will develop a diverse range of donors, allies and influencers who care about the planet and who will support and amplify the charity’s work. The role will also be responsible for exploring global funding opportunities around the creation of new regional hubs and ensuring that Population Matters’ fundraising is supported by clear, compelling, positive, targeted communications.

The role will also sit on the Senior Leadership Team (SLT), working collaboratively with the CEO and other Directors to ensure the organisation delivers impact across its strategic goals.

The successful candidate will have a strong track record in successfully developing and implementing fundraising strategies or plans, including leading a high performing team, as well as experience of securing funding from international sources or experience working in an international/global context. You will also have demonstratable success in developing and/or delivering an individual giving or legacy programme as well as a philanthropy or grant-seeking function.

You will have strong relationship building skills with major donors and individual supporters, able to align their giving needs with Population Matters’ work. Excellent communication skills will be combined with a resilient and optimistic approach and the ability to work independently with professional drive. Finally you will be passionate about the vision and mission of Population Matters.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 7th July, 9.00 am. 

The CMV Connect Project Coordinator role is designed to enhance the charity's outreach and support initiatives, focusing on building and maintaining relationships with healthcare professionals, families, and the broader community. This position involves coordinating projects that aim to increase awareness, provide resources, and support families affected by cCMV.  This role is a part time role funded by National Lottery Community Fund.  It is a freelance contractor role, as it is a contract for services. 

CMV Action is a UK-based charity dedicated to supporting families affected by congenital cytomegalovirus (cCMV), a leading cause of childhood disabilities such as deafness, developmental delays, and vision impairment. The charity provides information, advocacy, and support to raise awareness and improve outcomes for those impacted by cCMV, both during pregnancy and in babies and children.

Key Responsibilities

• Project Coordination: Oversee the planning, implementation, and evaluation of CMV Connect initiatives, ensuring they align with the charity's objectives.  Work with other Operation Team members and report to the Board fortnightly.
• Supporting families: Work with the trustees to follow up on those we support and identify how we can support them in the future. Work with volunteers to organise in-person and online opportunities for families to meet up.
• Volunteer Coordination: Recruit, train, and support volunteers involved in CMV Connect project.
• Event Management: Organise and support events and campaigns aimed at raising awareness and funds for CMV Action.
• Stakeholder Engagement: Develop and maintain relationships with healthcare professionals, community groups, and other families to promote awareness and support for cCMV.  Provide social media content to the Fundraising Officer when each milestone is reached.
• Resource Development: Assist in creating and distributing educational materials and resources for families and healthcare providers.
• Data Management: Collect and analyse data to assess the impact of initiatives and inform future strategies.  Financial data collection for the final evaluation report.

 Person Specification

Essential

• Education: Degree level qualification or equivalent experience in a relevant field.
• Experience: Proven experience in project coordination, stakeholder engagement, and working within a charitable or healthcare setting. Previous working experience with volunteers within a project would be ideal.
• Skills: Strong organisational, communication, and interpersonal skills; proficiency in Microsoft Office, including proficiency in Excel.
• Attributes: Ability to work independently and as part of a team, manage multiple tasks, and maintain confidentiality.

Desirable

• Qualifications: Project management or volunteer management qualification.
• Experience: Experience in fundraising, event management, and using CRM systems, experience managing a similar project or offering support to families.
• Knowledge: Understanding of public health issues, particularly related to congenital infections and how to work in the charity sector.

Working Conditions

• Location: The role is home-based with occasional travel required for meetings and events.
• Hours: Part-time position, with flexibility to accommodate the needs of the projects.  Approximately 16 hours per week, equivalent to 2 days per week.
• Salary: £150 per day, 8 hours a day, approx. 2 days a week, approx. 40 weeks till early June 2026. 

This role offers an opportunity to make a significant impact on the lives of families affected by cCMV, contributing to the charity's mission to raise awareness and provide support.

This role has been funded thanks to The National Lottery Community Fund!

Prospectus are delighted to be working exclusively with a new client who are a well-established charity that are people focused and deliver to beneficiaries.
 
This HR Manager role is available on a permanent contract and full-time basis. The salary band is £35,000-£45,000 and has flexible working arrangements, as a remote role with occasional travel.
 
You will report to the Director of Finance & Corporate Services and be the primary point of contact for all operational HR matters and provide an inclusive people focused HR service. You will foster strong relationships between employees, line managers, and HR ensuring the delivery of an effective HR function.
 
You will have a hands-on approach and to all aspects of the employee relations cycle which includes leading on recruitment campaigns and onboarding/offboarding. You will maintain and update the HR system. You will conduct data analysis on key HR metrics. In addition to this, you will review, process, and implement HR policies and drive continuous improvement of the HR function.
 
To be successful in this role, you will be CIPD Level 5 or equivalent and have a vast amount of demonstratable HR experience, with at least a couple of years working in HR Manager roles.
 
You will have experience of advising and supporting managers on a range of employee relations matters. You will have experience reviewing, developing, updating and implementing HR policies. You will have an understanding of GDPR and the ability to handle confidential/sensitive information. You will have experience using HR and payroll systems. You will be a forward thinker who has a track record of introducing new ways of working and leading HR projects.
 
You will have strong communication skills and the ability to engage effectively with a range of stakeholders. You will be a forward thinker who strives for continuous improvement and able to work under pressure. You will be self-motivated and have experience working as a part of team.
 
Desirably, you will have experience working in the charity sector and a degree in Human Resources or similar educational qualification. You will have an understanding of employment law, regulations, and ethical HR practises. You will have experience helping an organisation through a period of change and be able to align HR strategy to business objectives.