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Service Manager
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Job Title: Service Manager
Location: Romford. Please note that unfortunately, this service does not have step free access.
Salary: £40,100
Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may also be required to work weekends, evenings, and bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.
About the Role
We're looking for a compassionate and driven Service Manager to join our residential service based in Havering. This role supports residents in temporary housing who are facing challenges with substance use. As a Service Manager, you’ll lead a dedicated team, making sure we deliver high quality support, performance and improvements across our service whilst representing values of the organisation. You'll play a hands on role in supporting individuals facing addiction, homelessness, and complex needs guiding them towards stability, independence, and brighter futures.
The service focuses on providing a 24 hour, 25 bed accommodation service to residents who are deemed to be high risk. They support those who are experiencing homelessness. All admissions are jointly agreed, and placements reviewed at a weekly Complex Needs Panel chaired by the local authority. Residents are agreed on the basis that they are:
The role includes:
- Overseeing support related to substance misuse, ensuring effective interventions and pathways for service users
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required
About You
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly substance misuse and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with substance abuse issues, addiction, exploitation, homelessness and within the criminal justice system
- Previous leadership experience
- Experience of working with confidently and ability to provide advice, lead a team on all aspects of the service such as resident related enquiries which can include housing, substance abuse support, signposting
- Ability to motivate and empower a team to achieve service KPI's through direct leadership
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
The Head of Clinical Governance will lead and enhance the organisation’s commitment to delivering high-quality, safe care for children. This role is pivotal in overseeing clinical governance frameworks, ensuring compliance with regulatory standards, managing clinical risks, and implementing quality improvement initiatives. The postholder will work collaboratively across teams to promote a culture of safety and continuous improvement, aligning with The Children’s Trust’s strategic objectives. Whilst the post directly reports to the Director of Nursing and Quality, the remit of the role spans the whole organisation and works across all clinical directorates.
Interview date: Friday 2 January 2026
This role is not open for sponsorship.
Duties and Responsibilities
Clinical Governance
- Develop and maintain an effective clinical governance framework that supports safe and high-quality care.
- Facilitate regular clinical governance meetings to discuss performance, incidents, and quality improvement initiatives.
- Ensure that clinical pathways and practices are aligned with best practice guidelines and evidence-based standards.
Patient Safety
- Lead initiatives to enhance patient safety across all services, promoting a culture of transparency and reporting.
- Implement and maintain the Patient Safety Incident Response Framework (PSIRF), ensuring that learning from incidents is captured and shared.
- Monitor and report on patient safety metrics, identifying areas for improvement and ensuring appropriate action plans are developed.
Clinical Risk Management
- Identify, assess, and manage clinical risks within the organisation, ensuring effective risk mitigation strategies are in place.
- Conduct regular reviews of incident reports and risk assessments to inform organisational learning and development.
- Oversee the management of serious incidents, ensuring thorough investigations and appropriate follow-up actions are completed.
Quality Improvement
- Develop and implement quality improvement initiatives aimed at enhancing patient outcomes and experiences.
- Lead quality impact assessments for new initiatives or changes in practice, evaluating potential risks and benefits and manage the organisational governance in relation to these.
- Collaborate with multidisciplinary teams to promote a culture of continuous quality improvement.
Regulatory Compliance
- Ensure compliance with relevant legislation, standards, and guidelines, including CQC regulations and national safety frameworks.
- Maintain an up-to-date understanding of regulatory changes and ensure organisational policies and practices reflect these updates.
- Coordinate and draft the annual organisation quality account.
Clinical Audit
- Design and implement a comprehensive clinical audit program that evaluates the quality of care and compliance with clinical standards.
- Analyse audit findings to identify trends and areas for improvement, facilitating the development of action plans.
Incident Management
- Oversee the incident management process, ensuring that incidents are reported, investigated, and learned from effectively.
- Develop strategies to communicate learning from incidents across the organisation to promote a culture of safety.
Professional Standards
- Promote adherence to professional standards and best practices among clinical staff, ensuring high levels of accountability and professionalism.
- Monitor compliance with organisational policies and procedures, implementing corrective actions as needed.
Policies and Procedures
- Develop, review, and update clinical policies and procedures to ensure they align with current best practices and regulatory requirements.
- Ensure all staff are trained and knowledgeable about relevant policies and procedures.
Medical Records
Ensure that medical records are maintained accurately and confidentially, supporting patient safety and care continuity.
Medicines Management
- Line manage the lead pharmacist and wider pharmacy team
- Oversee medicines management processes, ensuring compliance with best practices and safe medication administration.
Complaints and Patient Experience
- Manage the complaints process, ensuring that concerns are addressed promptly and appropriately, and lessons learned are disseminated.
- Work to enhance patient experience through feedback mechanisms, ensuring that patient voices are heard and acted upon.
General
- Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
- Act as a critical member of the Nursing and Care senior leadership team.
Health and Safety
Adhere to all Health and Safety guidelines, principles and regulations required to perform your role and comply with The Children’s Trust policies and procedures.
Wellbeing and Emotional Resilience
- Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
- Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.
- Treats challenges and problems as a learning experience.
- Remains organised and focused when under pressure.
- Responds appropriately and effectively to all constructive feedback.
- Motivates self and other.
Education & Qualifications:
- Active NMC membership
- Educated to Masters degree level in a relevant area (or relevant experience), and / or with relevant post graduate teaching or leadership qualifications.
Experience:
- Evidence of significant operational leadership experience at AfC band 8a equivalent or above
- Experience working with children with learning disability
- Experience of working within quality and clinical governance dedicated roles
- Experience within training/education/practice-based education and presenting effectively to a variety of audiences
- Experience managing significant budgets
- Experience writing business cases for service proposals
- Experience of effective partnership working with internal and external stakeholders
- Management of change
Skills & Abilities:
- Dynamic, passionate, open, participative, and supportive leadership style
- Strong influencing skills
- Ability to develop and deliver innovative training programmes
- Clinically credible in own area of practice
- Able to deliver a multi-faceted service balancing the capacity of each area to meet service needs and priorities.
- Effective communicator
Knowledge:
Strong understanding of:
- Health care educational framework and of developing training strategies
- Clinical and operational audit data and analysis/presentation methodology
- Multidisciplinary team working
- Care of children with learning disabilities
- Safeguarding
- Quality improvement programmes and methodologies
Personal Qualities:
- Commitment to the vision and values of The Children’s Trust.
- Flexible and ‘can do’ attitude to competing commitments in workload.
- Highly motivated and reliable.
- Ability to cope working in a demanding environment.
- Commitment to maintaining personal wellbeing and the wellbeing of colleagues.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Asylum Justice is the only charity in Wales - and one of very few in the UK - providing free legal advice and representation to people seeking asylum, refugees, and other migrants who are excluded from legal aid. Every day, we help people navigate a hostile system, challenge injustice, and secure safety for themselves and their families.
Demand for our services is higher than ever. In the past year alone, our caseload increased by nearly 50%, and we've taken on more complex, urgent cases - including supporting unaccompanied asylum-seeking children and people at immediate risk of destitution or deportation.
We’re now looking for a Funding Officer to join our small, committed team and help secure the resources we need to sustain and grow our work. This is a chance to make a tangible difference - not just in helping us meet income targets, but in strengthening access to justice for some of the most marginalised people in Wales.
The role is hybrid working (Cardiff office and remote working) but fully remote working may also be considered. We are open to compressed hours or part-time working (minimum 28 hours) for the right candidate. We also welcome applications from people interested in a job share arrangement.
About the role
This is a hands-on, varied role that combines fundraising, relationship management, and impact storytelling. You’ll work closely with our Legal Director and wider team to:
- Research and identify funding opportunities from trusts, foundations, and statutory sources
- Write compelling funding bids and reports that reflect our impact and values
- Maintain excellent relationships with funders and support project coordination with delivery partners
- Coordinate grant reporting and keep accurate records of income, spend, and deadlines
- Support internal monitoring and evaluation to strengthen our evidence base
- Help develop our approach to individual giving, fundraising events, and donor communications
We’re looking for someone who shares our commitment to justice and anti-racism, and who brings strong communication skills, attention to detail, and a collaborative approach.
Who we’re looking for
We don’t expect you to know everything from day one - we’re open to candidates with transferable skills from across the charity, campaigning, or community sectors. You might have experience as a fundraiser, grant writer, project officer, or in a policy/impact role where writing and relationship-building are key.
What matters most is that you're passionate about what we do, committed to equity and inclusion, and eager to learn and contribute.
What we offer
- A supportive, mission-driven team working in solidarity with people seeking asylum
- Flexibility around working days, location, and hours
- An organisational culture that prioritises wellbeing and psychological safety
- The chance to shape an ambitious and growing organisation at a pivotal time
The Billings Support Administrator will be responsible for supporting the essential work of billing and credit control. You will work closely with the Billings & Contracts Officer to review processes and identify areas of improvement. We are seeking an enthusiastic and engaging individual with excellent communication skills and the ability to liaise and communicate to a wide range of audiences. The post holder will be a team player with a collaborative and flexible working style and be able to work under pressure to tight deadlines to see projects through to completion.
Duties and Responsibilities
Sales Ledger & Billing
- Supporting the process of billing admin including interface with finance systems
- Monthly billing or as required according to CYP contracts
- Allocate received cash to invoices in the Finance system
- Ad Hoc invoicing
Help maintain an accurate billing sheet
- Pursue debts over 30 days
- Send out all copy invoices as and when required
- Proactively resolve issues and queries
- Ensure the month end cut off deadlines are met
- Ensure risk is identified and captured, assessed, adequately mitigated, and reported/escalated where appropriate
Management of self and others
- Develop and maintain strong relationships with key internal stakeholders including all budget holders.
Education & Qualifications
- A Levels or equivalent
Experience
- Credit control experience
- Experience of Microsoft Suite applications
- Experience building relationships with key stakeholders
Skills and knowledge
- Basic excel skills
- Competent writing and reporting skills
- Be confident in carrying out reconciliations
- Ability to work as a self-starter but also as part of a team
- Attention to detail
- Persistent and assertive
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
We’re looking for a dynamic Head of Governance & Business Administration to play a pivotal role in ensuring our organisation runs with integrity, transparency, and impact. This is an exciting opportunity to influence how one of the UK’s most ambitious cultural organisations operates as we grow and evolve.
In this role, you’ll lead on governance, risk management, and compliance, acting as Company Secretary and Data Protection Officer. You’ll oversee business planning and reporting, legal and insurance matters, procurement, and organisational policies – ensuring everything we do meets the highest standards.
You’ll work closely with our Executive Director, Board of Trustees, and senior leadership team, building strong relationships and driving change that supports our vision for equality, inclusion, and sustainability.
JOB SUMMARY
To ensure that efficient governance, operational systems and controls are in place to manage Factory International’s Governance and Business Administration function.
This includes governance and acting as Company secretariat, data protection and acting as Data Protection Officer, accountable for Business Plan Reporting, internal communication, oversight of Legal & Compliance, Risk Management, Insurance, Policies & Procedures and Procurement
The key responsibilities for the Head of Governance & Business Administration include;
Governance & Risk
- Ensure robust governance frameworks and compliance with statutory and regulatory requirements
- Coordinate Board and Committee meetings, including scheduling, agenda preparation, and distribution of papers
- Maintain statutory registers and ensure timely filing of returns and documents with regulatory bodies
- Support FI Executive and Board in proactively managing risk, and accurately reflecting via the Company Risk register, working closely with Directors to ensure quarterly updates are shared with the Executive Leadership and Board of Trustees (including relevant sub-committees)
- Maintain consistency and compliance for all internal communication channels
Business Planning & Reporting
- Act as the organisational lead for Business Plan Reporting, ensuring alignment across all key grant funding agreements and business plan KPIs
- Oversee the annual cycle of statutory reporting to both public sector funders and trustees including all ad-hoc reporting requests across the business
- Attend key external stakeholder meetings with the Executive Director (e.g. MCC, ACE, GMCA) relating to reporting against grant agreements etc
- Work closely with key Directors, Commercial Leads (including the Trusts & Foundations Manager) on funding bids ensuring that commitments are consistent with our agreed internal Business Plan targets and objectives
Legal, Insurance, Data Protection & Compliance
- Ensure legislative and regulatory compliance in all systems and procedures around business administration
- Acting as lead organisational contact and budget holder for external legal support ensuring consistent processes are followed and value for money is achieved to meet the strategic needs of the business
- Ensure adequate data protection in place, devise and implement any additional process and/or training, and act as DPO, accessing external advice as appropriate
- Where required, support the achievement of essential consents such as Planning, Licence variations, Building Control, etc
- Manage the relationship with FI’s insurance broker, working with the Executive Director and Finance Director to ensure appropriate cover and regularly review policies. Overseeing the appropriate claiming of all losses
Procurement
- Acting as lead organisational contact for all Procurement Activity – working closely with the Executive Director to ensure consistent processes are followed and value for money is achieved to meet the strategic needs of the business
- Maintain oversight of the register of planned Procurement as well as responding to un-planned procurement requirements – working closely with relevant Directors and Executives
Policies & Procedures
- Overall responsibility for control and oversight of the organisation’s suite of policies and procedures, including requests for new procedures
- Ensure that key policies are updated by business owners and renewed as per the agreed schedule – ensuring a consistency of tone, content and that relevant checks/approvals have been managed at the appropriate level (Exec, Trustees etc)
The client requests no contact from agencies or media sales.
We are looking for an individual with a passion for international education and cultural exchange to join the Fulbright Awards team.
You will be responsible for supporting the programme managers in all aspects of the administration of the Fulbright Award programmes with a particular emphasis on the US Awards side where US individuals apply for a summer programme,
masters or research in the UK.
This role involves coordinating the receipt of all US applications, organising interview panels, and preparing materials to support the selection process. It also includes managing the logistics and delivery of key Fulbright Programme events for US and UK scholars, liaising with external partners to arrange venues, catering, and accommodation. The role provides an opportunity to support scholars directly, responding to individual needs, queries, and requests for assistance.
The ideal candidate will have a genuine interest or experience in international education or cultural exchange, coupled with a strong willingness to learn. A passion for diversity, inclusion, and equity is essential, along with enthusiasm for working with people from a wide range of backgrounds.
Success in this role calls for excellent communication and time management skills, keen attention to detail, and the confidence to work independently while contributing to a collaborative team environment.
The US-UK Fulbright Commission is a not-for-profit organisation whose mission is to advance education, promote civic engagement and develop compassionate leaders through education exchange between the peoples of the US and the UK. With core support from the UK and US governments, the Commission offers prestigious Fulbright awards for postgraduate study and academic research in the US and the UK, as well as a number of other programmes and services for British citizens interested in studying in the UK. Please refer to the About Us section on our website for more details.
Since the UK programme began over 75 years ago, more than 25,000 people have been given a Fulbright award through the Commission, and today the programme continues to foster mutual understanding and people-to-people connections. The Commission’s strategic priorities are widening participation in all programming and contributing to the solution of the global challenges of our time – from racial injustice and climate change to global health and disinformation.
The US-UK Fulbright Commission offers exceptional opportunities for people interested in international education and who are committed to our mission and vision and values. New staff join a small and friendly team who are highly motivated, entrepreneurial and passionate about cross-cultural exchange. Our staff benefits include 29 days holiday (including 3 US holidays and 3 Christmas closure days) plus bank holidays, pension scheme (employer contribution of 6%), employee assistance programme, flexible working and excellent learning and development opportunities.
Please note, employment is subject to eligibility to work in the UK in accordance with applicable immigration laws.
Location: Central London office at least 2 days a week, home working the rest of the time.
Closing date: Monday 8 December (9am GMT)
Interviews will take place on 16 - 18 December.
We are the only US-UK exchange programme facilitating placements on both sides of the Atlantic.
The client requests no contact from agencies or media sales.
About the College
The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.
The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.
The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.
Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.
About Exams
The Examinations Department at the Royal College of Pathologists is responsible for the planning, delivery, and quality assurance of all College examinations, including the Fellowship (FRCPath), Diploma, Certificate, and BMS examinations, as well as the Fellowship by Published Works.
Our dedicated team manages every stage of the examination process - from question setting and quality control to candidate communication, examiner support, and regulatory compliance. Working collaboratively, we ensure that all examinations are delivered efficiently, securely, and to the highest standard of integrity.
At the heart of our work is a commitment to fairness, transparency, and excellent service for both candidates and examiners. By upholding these values, the Examinations Department plays a vital role in supporting the professional development of pathologists and advancing the College’s mission to improve patient care through excellence in pathology.
The College runs two main examination sessions each year - Spring and Autumn - requiring careful planning, coordination, and attention to detail across all aspects of administration and logistics.
Due to the critical nature of the examination timetable, annual leave is restricted during examination sessions. Staff are required to be in the office throughout the exam periods and during the week when results are released.
About you
The ideal candidate is highly organised, reliable, and detail-focused, capable of confidently managing complex processes in a fast-paced, high-stakes examinations environment. They have at least one year of administrative experience and are educated to A-level standard or equivalent, with the ability to learn and follow structured procedures accurately. Experience within education, medical, regulatory, membership, or high-stakes assessment sectors is highly desirable.
Key Skills and Attributes:
- Communication: Strong written and verbal communication skills are essential, as the role involves interacting with candidates, examiners, Panel Chairs, and internal departments, ensuring all enquiries are responded to accurately.
- IT Proficiency: Fully computer-literate with confidence in databases and intermediate to advanced Excel skills.
- Organisation: Excellent organisational skills with the ability to prioritise workloads, manage competing deadlines, and maintain accuracy under sustained periods of concentration.
- Discretion and Security: Adheres rigorously to security protocols and handles confidential and sensitive information with complete discretion.
- Resilience under Pressure: Remains calm, focused, and dependable during peak examination periods. Annual leave is restricted during Spring and Autumn exam sessions, and full-time office presence is required during exams and results weeks.
- Teamwork and Collaboration: Works collaboratively with colleagues to ensure smooth delivery of examinations.
- Adaptability: Comfortable taking responsibility for organising examinations, logistical arrangements, examiner liaison, and onsite support, including invigilation and practical/oral exam assistance.
- Motivation and Integrity: Committed to delivering high-quality service, upholding fairness, accuracy, and security, and contributing to the integrity of the College’s examinations, supporting professional development and improving patient care.
The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.
Interviews currently scheduled for w/c 5 January 2026.
We plan to notify you before the Christmas break if your application has been successful and we intend to interview.
The client requests no contact from agencies or media sales.
UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.
The Role
‘There for You’ is the union’s own charity providing help and support to members who are facing financial hardship or other difficulties in their personal lives.
We wish to appoint an enthusiastic and organised Support Worker to join our team on a temporary basis to support the delivery and administration of welfare services to UNISON members across a range of activities.
This role will include responding to incoming queries by email or phone, signposting to and delivering relevant information to UNISON members seeking help and advice. In most instances, you will be the first point of contact so you must have good telephone and communication skills and be able to respond to queries in a sensitive and positive manner.
You will also need to be able to work in a team environment and provide administrative support to the wider team when required. Your role will include data input as well as assisting with specific initiatives including our small grants programme supporting UNISON members who are in financial difficulties and more.
Able to work to deadlines and under pressure, you will have a high standard of accuracy and be confident in using your own initiative.
You will enjoy being part of a small team where the focus is on ensuring UNISON members receive the highest possible standards of service and support and in accordance with our policies and the legal requirements on confidentiality.
How to apply
An application form can be obtained by visiting the website.To apply for this opportunity please download and complete the General application form (under “Documents”). See job description and person specification (under “Documents”)
Please note that only the General application form will be accepted.
Completed application forms must be received by no later than 5pm on Monday 8 December 2025
Interviews will take place on Monday 14 January 2026.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual, and transgender people to work with us.
Do you thrive in a fast-paced environment where your attention to detail and ability to guide others truly matter?
This is a fantastic opportunity for an organised and resilient professional to join a specialist team supporting the evaluation of surgical applications for the General Medical Council (GMC) register as the Specialist Applications Casework Manager. You’ll play a key part in ensuring high standards and fairness in the registration process, working alongside subject matter experts and supporting the Head of Specialist Applications. If you’re looking for a role where your expertise will help shape the future of surgery, this could be the perfect next step.
- Salary: £31,453 per annum
- Employment type: Permanent
- Hours: Full-time, 35 hours per week
- Working arrangements: Hybrid – 20% office attendance per month (London)
- Start date: ASAP
- Other benefits:
- 30 days annual leave (plus Christmas shutdown, post-probation)
- Social club and regular events
- Free fruit, cereal, and coffee in the office
- Season ticket loan, cycle to work scheme, cashback scheme, and gym deals
About the Organisation
Join a respected intercollegiate body dedicated to upholding the highest standards in surgical training across the UK and Ireland. This organisation supports the four Surgical Royal Colleges, evaluating specialist applications for the GMC and ensuring robust, fair processes for the benefit of patients and the future of surgery. You’ll be part of a collaborative, inclusive team that values excellence, respect, and continual improvement.
About the Role
As Specialist Applications Casework Manager, you’ll play a vital role in supporting the evaluation of specialist surgical applications for the GMC register. Working closely with subject matter experts and the Head of Specialist Applications, you’ll manage a fast-paced caseload, ensure deadlines are met, and help maintain the highest standards in specialist registration. You’ll also assist with appeals, produce clear guidance, and contribute to ongoing process improvements.
Key Responsibilities
- Manage specialist applications, supporting evaluators and the assessment process
- Circulate applications, minute meetings, draft correspondence, and organise virtual evaluation meetings
- Provide guidance on regulations and legislation for specialist registration
- Draft and update guidance and training materials for assessment panels and applicants
- Track application progress and ensure contractual deadlines are met
- Maintain accurate records and databases
- Support and deputise for the Head of Specialist Applications, including appeals preparation
- Attend meetings with internal and external stakeholders, sometimes deputising as needed
- Contribute to process reviews and regular reporting
Skills / Experience Required
Essential:
- Degree-level education or equivalent experience
- Experience managing a busy workload and using databases/IT systems
- Excellent written English, including report writing
- Ability to synthesise and present complex information clearly
- Strong organisational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Commitment to equality, diversity, and inclusion
- Confident user of Microsoft 365
Desirable:
- Background in health regulation (e.g., GMC or similar)
- Caseworking or accreditation experience
- Experience in healthcare, education, or training organisations
- Experience with appeals or committee work
Interview Process
- One stage (online or in-person considered) including a short task
To Apply
- Bespoke cover letter
- CV
Deadline
- Sunday 4th January 2026
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Rare Dementia Support (RDS) is a UCL-led collaborative service offering specialist social, emotional, and practical support services for individuals living with, or affected by, a rare dementia diagnosis. Our vision is for all individuals with, at risk of or supporting someone with one of these forms of dementia to have access to information, tailored support and guidance, and contact with others affected by similar conditions.
RDS is provided by the UCL Dementia Research Centre (DRC) within the Department of Neurodegenerative Disease at the Queen Square Institute of Neurology and the National Hospital for Neurology and Neurosurgery.
This is an essential, on-site post within the new Rare Dementia Support Centre (RDSC). You will be involved in the management and smooth running of all aspects of the Centre. You will report directly to the Centre Director, Professor Sebastian Crutch and will work closely with other members of the RDS/RDSC Executive team (Head of Support Services and Governance Lead).
The post is available immediately and funded by a donation from the UCLH charity until 31 October 2026 in the first instance.
If you need reasonable adjustments or a more accessible format to apply for this job online, or have any queries regarding the application process, please contact the Institute of Neurology HR Team (ion.hradmin at ucl.ac.uk).
Informal enquiries regarding the role can be addressed to Suzie Barker (suzie.barker at ucl.ac.uk).
We expect to hold interviews on 08 January 2026.
For a full job description please visit UCL's online recruitment portal (https://www.ucl.ac.uk/work-at-ucl/search-ucl-jobs) and search using vacancy reference B02-09771. To apply, please upload a current CV, complete the online application form, and use the supporting statement section or upload a cover letter to outline how you meet the essential and desirable criteria for the role. Please do not upload any additional attachments as these will not be considered by the selection panel.
You'll be educated to degree level (or have equivalent experience or a professional qualification), with experience of facilities and health and safety management, of community organisations and volunteer management, and of organising events. Excellent communication, interpersonal, problem-solving, and collaboration skills are essential, as is excellent attention to detail and an understanding of and interest in the vision and mission of the RDS.
Starting salary offered at £43,981 - £46,261 per annum, inclusive of London Allowance.
As well as the exciting opportunities this role presents, we also offer some great benefits; visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. 12% of Institute staff are actively working on EDI initiatives; visit https://www.ucl.ac.uk/ion/equality-diversity-inclusion for more information about what we're doing. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce; these include people from Black, Asian and ethnic minority backgrounds, disabled people, LGBTQI+ and gender diverse people in all roles, and women in Grade 9 and 10 roles.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Student Journey & Records Management
> Oversee the full student journey including attendance, extensions, interruptions, withdrawals, and progression changes.
> Annual and monthly registration returns to the validating university
> Respond to student and tutor enquiries via phone, email, and face-to-face.
> Maintain the student record system with accurate and timely updates.
> Coordinate with the College team to ensure communication of all student movements.
Registry Communications & Administration
> Manage the Registry inbox ensuring responses within three working days.
> Set academic calendars and timetables in liaison with Programme Leaders and the Venue Manager.
> Release grades on Moodle and ensure accurate transfer to student record systems.
> Prepare papers and minutes for academic meetings including Research Ethics Committee.
Compliance, Policy & Regulation
> Maintain understanding of validating university regulations and Waverley Abbey College policies.
> Monitor student compliance with academic requirements.
> Contribute to audits and programme validation/revalidation. Assessment & Progression Boards
> Liaise with students regarding late or missing submissions.
> Coordinate marking progress with tutors.
> Prepare External Examiner documentation and grade sheets.
> Notify students of Assessment Board outcomes.
> Coordinate with Student Finance to resolve outstanding fees.
> Support graduation processes and eligibility checks.
General Duties
> Produce accurate and timely reports.
> Attend College meetings and events including Open Days and Graduation services.
> Run the monthly Extenuating Circumstances Panel.
> Liaise with Learning Support, Programme Leaders and Tutors.
> Line-manage Academic Administrators.
> Support ongoing development of academic processes.
> Participate in ongoing professional development.
Person Specification Education & Qualifications
> Educated to degree level (Desirable)
> GCSE Maths grade 5 or above (Essential)
> Fluent written and spoken English (Essential) Knowledge
> Understanding of the Higher Education sector (Essential)
> Knowledge of student administration processes (Essential) > Understanding of assessment and grading systems (Essential) Experience
> Experience using a Student Records database (Essential)
> Experience supervising staff (Essential)
> Experience providing excellent student/customer service (Essential) Professional Skills
> Proficient in Microsoft Office Suite including Excel and Word (Essential)
> Accurate written communication including minute-taking (Essential)
> Strong communication with stakeholders (Essential)
> High accuracy and attention to detail (Essential)
Personal Attributes
> Able to manage conflicting priorities (Essential)
> Proactive and self-motivated (Essential)
> Team-oriented with ability to motivate others (Essential)
> Able to explain policies clearly (Essential)
> Adaptable to departmental and organisational needs (Essential)
Ethos & Values
> Must be in sympathy with the Christian aims and ethos of Waverley Abbey College (Essential
Training Conferences and Events Officer
Exciting opportunity for a Training Conferences and Events Officer – Make an impact today.
Anna Freud is seeking a Training Conferences and Events Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
We offer a range of benefits which you can find on our Careers page
What you’ll do
In this role, you’ll be part of a friendly, collaborative team that delivers high-quality training, conferences, and events for mental health professionals. You’ll play a key part in coordinating sessions, supporting trainers and participants, and keeping our operations running smoothly so that every event feels seamless and well organised
- You’ll coordinate and schedule training, conferences and events (online, in-person and hybrid), liaising with internal colleagues and external partners to ensure smooth delivery.
- You’ll support delivery days by facilitating sessions, handling AV/IT setup, and assisting with any troubleshooting needed during the event.
- As the Training Conferences and Events Officer, you’ll act as the administrative lead for allocated programmes, managing systems, processing bookings and applications, sending invoices, monitoring payments, and ensuring attendee viability.
- You will provide high-quality administrative support to trainers and speakers, including preparing documents, arranging travel within budget, offering Zoom guidance, and organising team meetings with agendas and minutes.
- As the Training Conferences and Events Officer, you’ll maintain accurate data across our systems, manage a high volume of email and phone enquiries, and nurture strong relationships with trainers, supervisors and commissioners to help plan and deliver programmes effectively
What you’ll bring
We’re looking for someone who thrives in a fast-paced, people-centred environment, bringing strong organisation, calm under pressure, and proven experience in coordinating training or events while delivering an excellent experience for everyone involved.
- Experience coordinating projects or events in a busy, deadline-driven environment, with the ability to manage competing priorities confidently.
- Strong administrative skills, including maintaining accurate records, managing databases, and setting up efficient systems.
- Clear, professional communication skills, enabling you to work effectively with colleagues at all levels as well as external partners, trainers and participants.
- Ability to work independently and take initiative, whilst also collaborating well as part of a supportive team.
- Confident IT capability, including Microsoft Office, online platforms such as Zoom, and familiarity with database systems (e.g., Salesforce)
Key details
Hours: Part-time (17.5hrs) ideally Monday to Friday 09:00 - 12:30, flexibility to support training, conferences and events outside of these hours required
Salary: £31,366 per annum FTE, plus 6% contributory pension scheme
Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract type: Fixed term 6 months
Next steps
Closing date for applications: midday (12pm), Friday, 12 December 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than Tuesday, 16 December 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be held in-person/remotely week commencing 12 January 2026
How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.
Questions?
Please email with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.
Our vision is a world where all children and young people are able to achieve their full potential.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based onsite in Crisis Skylight Merseyside, 96 Kent Street, L1 5BD
Hours: 35 per week between the hours of 8.30am – 5pm Monday to Friday on a rota basis
About the role
As the Engagement and Assessment Team Leader, your team will be the first point of contact for someone who comes to Crisis for help to prevent or end their homelessness. You will be responsible for
- Ensuring that your team:
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- Welcomes them to the service on site and at partner agencies (if applicable), listening carefully and non-judgementally to their story,
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- Complete thorough Crisis and Mainstay assessments using a trauma informed approach,
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- Agree realistic options and the support needed to assist them to prevent their homelessness or a pathway out of homelessness helping them formulate a holistic plan take the initial steps, where necessary.
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- Effectively manage a caseload of members who require short term intervention to end their homelessness in a timely manner.
- Supervision and line management of your team/volunteers, including rota management to ensure effective service delivery.
- The initial contact space and service everyone contacting the Skylight will experience, ensuring that it is a psychologically informed approach
- Holding a small caseload, as required.
- Ensuring that you effectively integrate with the Crisis Client Services team on a day-to-day basis; to make collaborative, consistent and Psychologically Informed relationships with members, colleagues, volunteers and partners.
About you
- Excellent knowledge of relevant homelessness, housing and welfare legislation
- Experience of working with individuals affected by homelessness or with complex and multiple support needs
- Experience of providing excellent customer service with a commitment to deliver the highest standard of customer care
- Ability to work co-operatively as part of a team in a busy and potentially pressured environment, dealing with challenging situations and behaviours with a calm and confident approach to reach a positive resolution.
- Proven line management experience including managing employee performance, conducting supervisions, effective delegation and supporting professional development
- Effective written and verbal communication skills to communicate with a range of stakeholders.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Tuesday 16th December 2025 at 23:59
Interview date and location: Thursday 8th January 2026 at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Details:
Salary: £22,000 per annum based on 2 days/14 hours per week. (FTE: £55,000 per annum)
Contract: Fixed term contract for three years; starting 1 January 2026 to 31 December 2028. Part time role working 2 days (14 hours) per week.
Open to discuss alternative engagement options.
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London.
For this role, we expect someone to come into the office in London at least one day per month, when most of the team is likely to be in. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time
Contractually this role is London-based.
Benefits:
- 25 days pro rata in the first year, increasing to 27.5 days pro rata in the second year of service and 30 days pro rata in the third.
- Matched pension scheme up to 7% of salary
- Family-friendly culture
- Learning and development opportunities
- Enhanced carers and compassionate leave
How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: Midnight on Sunday 7 December 2025.
Interview dates: Interviews will take place either online over Teams, or in-person at our London office week commencing 15 December 2025 - exact dates TBC
We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information:
It’s unacceptable that where you live or your financial situation impacts the end-of-life care you receive. Too many disadvantaged people and people facing financial hardship can't access the support they need.
This new role will bring strategic direction and thought leadership to our work ensuring that people experiencing socio-economic disadvantage can access high-quality hospice care, when they need it.
We are looking for someone with sound, technical knowledge of the relationship between socio-economic deprivation and health outcomes. Someone with experience working on projects that use evidence and research-based approaches to address health inequity at scale. You will have the skills and expertise to help us work at a system-level to transform practice in hospice care, as well as increase reach.
You’ll be supported by teams across our organisation to ensure Hospice UK collects the data and evidence required to inform our policy work in this area, and help transform hospice practice.
Perhaps you’re working in palliative care already - or you might bring strong health equity expertise from another speciality.
Either way, you’ll become part of a close, 17-strong Programmes Team at Hospice UK. We work together and alongside external experts, to design and deliver evidence-based programmes, projects and events, which help hospices provide the very best care in their communities.
You’ll find lots more information about the role and team in the Candidate Information Pack (available on our website to download).
How to apply:
To apply for this role, please send us the following documents by midnight on Sunday 7 December 2025
- Your CV. Ideally in Word format.
- A completed supporting statement form (where you can demonstrate how you meet the person specification) - available on our website to download.)
- A completedequalities monitoring form - available on our website to download.
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel
Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above.
To be considered for this role you must have the right to live and work in the UK for your application to be progressed.
Hospice UK is an equal opportunities employer and welcomes applications from all sections of the community.
We represent and champion the community of 200+ hospices across the UK.



Job Title: Programme & Project Manager - Transformation
Reports to: Managing Director - Transformation
Employment Type: Full-time
Grade: Manager - Senior
Salary: £60,000 to £67,000 per annum
Contract: 18 - month fixed term contract with possibility of becoming permanent
Location: Hybrid - London, EC1Y and remote split
About Better Society Capital (BSC):
Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too.
Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty. BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio. BSC is about to implement its next five-year strategy in 2026, which will offer new opportunities to target social issues at a national scale.
The opportunity:
We are looking for an enthusiastic individual with proven programme and project management experience to support delivery of a series of organisational change projects that are central to equipping BSC to deliver our mission in the future.
Our organisational development has three main pillars: - Embedding a new strategy and effective decision-making around its implementation - A programme to transform our digital and data capabilities - Embedding new organisational values and a re-energised common approach to people management and development
This is a varied role that requires a logical and thoughtful approach to multiple work streams with rigour and purpose in a timely and professional manner. We celebrate innovation and this role would suit someone who is excited by making systems work well, suggesting recommendations for adaptation and improvement, and who is comfortable with working across multiple teams, stakeholders and deadlines.
We are committed to every team member’s learning and development which makes this role well suited to someone who is keen and curious to learn new things and develop new skills.
What you will do:
Effective project management of key elements of the “Essentials” data and digital transformation programme:
o Support the Managing Director – Transformation in the standing up and continuous operation of a Minimum Viable Governance framework, ensuring adherence to the protocols you establish.
o Drive Iterative Planning & Adjustment: Maintain and continuously update the integrated programme plan, rapidly facilitating adjustments in project direction and scope as learnings emerge from Workstream Leads and the investment team.
o Act as the dedicated PMO Execution Lead for the entire Essentials Programme, providing centralised control, reporting, and rigour across all five Workstreams.
o Supporting the Managing Director – Transformation and the leads of all the programme workstreams in co-ordinating activities and keeping the whole programme on track
o Establishing and operating systems to track the realisation of benefits from the programme
o Ensuring that key choices and decisions are escalated to the right forums at the right time
o Establish effective technology and systems to support programme management
Effective project management of strategy implementation:
oSupporting the Managing Director – Strategy operationalising key aspects of our 2026-30 strategy
oEstablishing and embedding systems within teams to track and the progress of priority projects and cross-BSC initiatives aligned to our new strategy
oEstablishing and operating a quarterly process for reviewing progress against goals for priority projects to support effective prioritisation and allocation of resources in line with organisational priorities
oWorking with the Strategy MD to ensure effective communication around strategy implementation, progress and decision making across the senior team
Effective management of people initiatives:
o Supporting the Managing Director – People and Talent in the roll-out of a revised “BSC Way” of people management and new BSC values – helping co-ordinate and sequence activities
o Supporting the People and Talent team in implementing effective tracking and management systems for reporting on progress
o Supporting the Senior Management Team EDI Champion in leading the Equity, Diversity and Inclusion Steering Group to drive our EDI work and report on its progress
Integration Management & Investment Alignment:
o Serve as the central liaison and integration manager Investment Team projects
o Enforce Transformation Standards: Proactively ensure the cross-company project delivery aligns with the Essential Programme strategy to maintain programme coherence.
What you will bring:
Qualifications & Experience
Essential:
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Experience operating within a rapidly maturing PMO environment, specifically acting as the execution support function for a senior transformation leader.
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Demonstrable experience of end-to-end project management across multiple complex projects and programmes of delivery at pace
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Experience of supporting change management processes and projects
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Demonstrable commitment to improving people’s lives in the UK.
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Demonstrable experience of strong stakeholder management and interpersonal skills
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Experience and confidence using technology (and AI tools) to enable effective project delivery.
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Confident and competent use of Microsoft Office
Desirable:
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Experience of working within the financial services, charity or social enterprise sector
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Experience of technology-enabled change programmes and/or HR/people development programmes
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Experience of broader software platforms, for example Salesforce CRM and project management tools
Skills, Abilities and Attributes
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Excellent project management, time management and organisation skills
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Operational Rigour & Governance Execution: Proven ability to implement and enforce project controls (risk, issues, decisions, reporting) defined by senior leadership, ensuring compliance across workstreams.
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Data-Driven - Exceptional skill in collecting, synthesising, and visually representing project data (progress, risk, benefits) to support effective leadership team decision-making.
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Influence without Authority: Superior skill in managing senior stakeholders, including the five Workstream Leads and the Investment Project Manager, to ensure adherence to standards and timely delivery of inputs
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A collaborative team player with strong communication skills and ability to establish excellent working relationships internally and externally
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Enthusiastic, proactive and curious to learn new things and develop new skills
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High levels of accuracy and attention to detail
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Strong research and analytical skills
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Good at finding innovative solutions to problems
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Excellent judgement, discretion and utmost integrity
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Excellent written and oral communication skills
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Prioritises effectively and takes ownership of tasks
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Flexible & thrives in a dynamic and varied role
Embody Better Society Capital core values:
Ø Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.
Ø Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change
Ø Openness - We listen, learn, experiment and collaborate. And we are adaptive and flexible in responding to what we learn.
Ø Rigorous - We take a rigorous approach in all we do. We expect the highest standards and continually strive for excellence
Ø Respectful - We are genuine in both our approach and aspiration. We value each member of our team and our partners for what they bring.
Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Other terms
Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.
Right to work: Candidates need to have the existing right to work in the UK
Equality, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).
We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
How to apply:
Closing Date: 11.59pm on Sunday 7th December 2025
Please apply via Applied which is designed to minimise unconscious bias in recruitment. You will be asked some work-based questions which are reviewed anonymously by the hiring panel. Please note, while you will upload your CV, it will not be viewed by panel members at this stage, so we ask that you give full consideration to each answer.
NB we screen for answers generated by Gen AI. To get a 5 star score, we ask that your Applied answers are authentic and reflect your own knowledge, skills and motivations.
Interviews
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Round 1 interviews will be held w/c 15 December 2025
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Round 2 interviews will be held w/c 5 January 2026
As a Disability Confident employer, we guarantee an initial telephone interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.
If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
You can find out more about our recruitment approach here
Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK.


The client requests no contact from agencies or media sales.
