Parent services administrator jobs in Birmingham
How's your job search on our site?
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who Are We Looking For?
Ygam is seeking a proactive, adaptable and resilient individual with a strong interest in gaming culture, esports and the digital lives of children and young people.
You will be confident working autonomously and remotely, as well as collaboratively within a team. You will bring excellent communication skills, strong organisation, creativity in engagement approaches, and the ability to build trust with diverse stakeholders.
At Ygam, safeguarding children and vulnerable people is central to everything we do. We are committed to safer recruitment and expect all staff to uphold the highest safeguarding standards.
Ygam is an equal opportunities employer. We value diversity and welcome applicants from underrepresented backgrounds, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodivergent people and armed forces veterans.
Main Role & Responsibilities
The post holder will be an active member of Ygam’s Programmes Team, with a primary focus on gaming, esports and new and emerging digital harms affecting children and young people.
They will lead on the delivery and development of gaming‑focused and wider digital harms education, including alumni activity, stakeholder engagement and programme growth. The role will support professionals, parents, carers and young people to understand and prevent harm related to gaming, online environments and related digital behaviours.
The post holder will be responsible for recruiting, engaging and supporting stakeholders into Ygam’s gaming and digital harms programmes, promoting Ygam training, and maintaining strong long‑term relationships. This includes recruiting suitable delegates from education, youth services and other frontline sectors.
They will deliver high‑quality training and assured workshops (online and face‑to‑face) focused on gaming, esports and digital harms, and represent Ygam at conferences, events and sector forums.
The role involves ongoing support to organisations, schools and youth settings to embed Ygam’s resources in their practice. Regular visits to schools and organisations are a core requirement. The post holder will also gather and record data to help Ygam evidence the impact of our gaming and digital harms prevention work.
Role Requirements
Planning & Stakeholder Engagement
- Build and maintain strong relationships with stakeholders across education, youth services, community organisations and digital sectors.
- Lead the recruitment of delegates to Ygam’s gaming, esports and digital harms programmes.
- Promote Ygam’s training and resources to organisations, ensuring clear understanding of programme content, outcomes and long‑term support.
- Develop and sustain a strong pipeline of stakeholders and delegates to ensure workshops are consistently well attended.
- Understand stakeholder needs and tailor information and support accordingly.
- Identify and attend relevant gaming, esports, digital safety and education conferences, seminars and events.
- Signpost organisations and families to Ygam’s Parent / Family Hub to increase awareness of gaming and digital harms.
- Work closely with the Programme Lead: Delivery and Outcomes to set objectives, review performance and contribute to programme development.
Delivery
- Deliver Ygam’s portfolio of programmes with a focus on gaming, esports and digital harms workshops online and face to face.
- Deliver workshops directly to children and young people in education and non‑education settings, ensuring content is age‑appropriate and engaging.
- Provide high‑quality training to professionals working with children and young people, in line with Ygam’s Quality Assurance processes.
- Deliver independently and as part of a team‑teach approach.
- Respond to delegate questions with confidence, sensitivity and subject knowledge.
- Promote Ygam’s complementary offers such as Alumni, Let’s Explore and other digital harms resources.
- Provide an excellent, professional experience for all delegates and partners.
Outcomes & Impact
- Provide ongoing support to schools and youth organisations to embed Ygam’s gaming and digital harms materials into practice.
- Accurately record data and engagement activity using Ygam’s CRM system.
- Develop and deliver team‑teach opportunities that empower teachers and professionals to implement Ygam resources independently.
- Identify and contribute to case studies that demonstrate the impact of Ygam’s gaming and digital harms education.
- Work with the Insight and Evaluation teams to support measurement of outcomes, impact and performance.
Learning & Development
- Proactively identify knowledge gaps, particularly related to gaming culture, digital trends and emerging online risks, and undertake relevant CPD.
- Ensure mandatory and role‑specific training is completed and kept up to date.
- Attend regular supervision and support sessions with line manager.
- Reflect on and record performance and development in monthly 1‑to‑1 meetings.
Administration
- Manage workshop administration using the CRM system, including sending joining instructions.
- Record attendance and gather feedback post‑workshop.
- Maintain accurate records in line with GDPR and data protection requirements.
Person Specification
Essential
- Experience delivering training to both adults and children/young people.
- Ability to explain complex topics such as gaming risks, online behaviours and digital harms in a clear and accessible way.
- Experience delivering online and face‑to‑face learning.
- Stakeholder engagement experience within education, youth work or children’s services.
- Excellent verbal and written communication skills.
- Strong IT skills (MS Word, Excel, PowerPoint).
- Experience developing and managing a delegate or sales pipeline and meeting KPIs.
- Experience driving projects to achieve agreed outcomes.
- Highly organised, detail‑oriented and self‑managing.
- Experience promoting or selling a service or programme.
- Experience working effectively within a team to meet shared targets.
- Willingness to travel regionally and nationally to deliver training.
- Right to live and work in the UK.
Desirable
- Knowledge of the English education system, including PSHE and RSE curriculum.
- Strong interest in or understanding of gaming, esports and online youth culture.
- Understanding of a public health and prevention‑based approach to harm reduction.
- Strong networking and relationship‑building skills.
- Experience using CRM systems, particularly Salesforce.
The client requests no contact from agencies or media sales.
Role Purpose
Child Bereavement UK is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role will play a vital part in helping Child Bereavement UK turn up the dial across our corporate partnerships fundraising.
As our Corporate Officer, you will be responsible for supporting the Corporate & Commercial team to grow income from new and existing corporate partners, commercial collaborations and wider business development opportunities.
You will provide administrative and operational support across the team, helping to build and maintain successful partnerships, coordinate commercial activities, identify opportunities to maximise income, and ensure an excellent experience for partners and supporters at every stage of their journey with Child Bereavement UK.
The role is essential in ensuring excellent supporter stewardship, accurate record keeping, and the smooth delivery of fundraising campaigns, events, and partnership and commercial activities.
If you are incredible at communicating and have excellent organisational skills, along with the drive, passion and enthusiasm to help businesses support our work, then we look forward to hearing from you.
Main Responsibilities
· Provide day-to-day administrative support to the Corporate and Commercial Fundraising team
· Confidently manage a small portfolio of corporate supporters while providing proactive support to the Corporate Partnerships Managers in the stewardship and growth of their portfolios. Support the delivery of the corporate supporter activities, contributing to a team target.
· Ensure all supporter records are accurate, compliant, and up-to-date on our database, and document all corporate engagement activity.
· Execute and adapt bespoke campaigns
· Assist with the preparation of funding proposals, sponsorship packages, and partnership applications.
· Maintain an awareness of corporate giving trends, news, events, campaigns and legislation in the UK and pick up on opportunities or topical issues that will enhance the charity.
· Provide comprehensive stewardship for our corporate supporters.
· Prepare regular communications, rewards and incentives and feedback.
· Seek out value added benefits such as generating awareness of the charity, volunteering, gifts in kind, introductions, attendance at events and pro-bono work.
· Provide support, where appropriate, for wider fundraising activity to develop opportunities across different fundraising areas.
· Research and identify prospective corporate and commercial partners, maintaining an accurate pipeline of opportunities and supporting new business activity to help grow sustainable income.
· Prepare and coordinate high-quality corporate communications, including partnership proposals, impact reports, stewardship updates and marketing materials, ensuring supporters receive timely, engaging and personalised communications throughout their partnership journey.
· Support the development and delivery of Child Bereavement UK's emerging commercial offer, undertaking research, coordinating sales and business development activity, and providing flexible administrative support as new commercial opportunities are identified and brought to market.
· Continually raise the profile of Child Bereavement UK by networking and representing the charity at events as required.
Person Specification
Essential
· Ability to be passionate and inspiring when communicating the work of Child Bereavement UK
· Desire to deliver the highest level of experience to corporate supporters and partners
· Excellent organisational and administrative skills
· Strong written and verbal communication skills
· Good attention to detail and accuracy
· Experience of maintaining databases or CRM systems.
· Highly professional, flexible and committed to achieving and exceeding KPIs
· Excellent time-management skills, with the ability to prioritise work, handle conflicting demands and meet tight deadlines
· A creative thinker and quick to respond to opportunities
Desirable
· Understanding of child or parental bereavement.
· Evidence of continued professional development
· Experience of using Salesforce CRM System.
· Experience of Corporate Fundraising
Recruitment Timetable
Application deadline: 16th August 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
At UHCW Charity, we believe everyone deserves the best possible care when they need it most. As the official charity for University Hospitals Coventry and Warwickshire NHS Trust - including University Hospital Coventry and the Hospital of St Cross in Rugby - we go beyond what the NHS alone can provide. With the support of our community and partners, we fund everything from state-of-the-art equipment and enhanced hospital environments to pioneering research and staff wellbeing initiatives.
We're now looking for an experienced and ambitious Fundraising Manager to help drive our fundraising to the next level. Leading our corporate, community and events fundraising, you'll build meaningful relationships with supporters, inspire new partnerships, oversee high-quality fundraising events and campaigns, and ensure every supporter has an exceptional experience. You'll also line manage our Fundraising Assistant and play a key role in shaping the future growth of the Charity.
This is an exciting opportunity to join a small, passionate team where your ideas, leadership and expertise will have a direct impact on patients, families and NHS staff across Coventry and Warwickshire. Together with our supporters, we're proud to help create the best possible experience for every patient and their loved ones, every day.
UHCW Charity enhances NHS care by funding equipment, research and better spaces, improving experiences for patients and families.
The client requests no contact from agencies or media sales.



