• Are you looking for volunteer roles ?

    Go to volunteering section

1,252

Part jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
Closing tomorrow
Charity People, Remote
£38,000 - £43,000 per annum
Posted 2 weeks ago Apply Now
Not For Profit People, Greater London (Hybrid)
FTE £52,000 (£41,600 pro-rata with salary review due in May)
Posted today
Centre 404, N7, London (On-site)
£45,000 per year
Lead and grow our fundraising and engagement activity and provide vital support to people with learning disabilities and their families.
Posted 1 week ago Apply Now
Closing in 6 days
The Talent Set, London (Hybrid)
£126.48 per day + £22.35 daily holiday
Posted 5 days ago
Closing today at 23:59
Hestia, City of London (On-site)
£23,281 per year
Posted 2 weeks ago
Hestia, City of London (On-site)
£29,205 per year
Posted 6 days ago
Closing in 6 days
MND Association, Northampton (Hybrid)
£50,000 per year
Posted 1 week ago
Closing in 6 days
MND Association, Northampton (Hybrid)
£50,000 per year
Posted 1 week ago
Page 74 of 84
Citizens Advice Exeter
Exeter, Devon (On-site)
£27,495 - £29,400 per year
Full-time or part-time (7.5 hours a day)
Permanent
Job description

Responsible to: Operations Manager 

Role purpose: To supports people in the local community through the provision of holistic Money, Debt and Budgeting Advice 

Salary Scale:2.1 – 2.4.  £27,495 - £29,400 FTE. P/T hours will be considered

Key work areas and tasks 

Provision of advice and casework 

  • Provide money advice and casework covering the full range of debt advice topics including priority and non-priority debt and money advice issues 

  • Identify urgent situations and ensure any possible action is taken immediately 

  • Assist clients with related issues integral to their debt case such as welfare benefits advice, housing, other financial matters and income maximisation (incorporates applications for grants and other welfare schemes) 

  • Work with the client to draw up an agreed financial statement incorporating the Standard Financial Statement 

  • Enable clients to identify and explore various options they may have in addressing their situation explaining the consequences and limitations of each option 

  • Assist clients in the calculation of offers to priority and non-priority creditors with reference to their Financial Statement.  

  • Where appropriate undertake negotiations with clients’ creditors and other relevant bodies and/or act for the client by drafting or writing letters and telephoning and negotiating with third parties as necessary 

  • Prepare and present cases to the appropriate statutory bodies and courts as required including DRO, Breathing Space and bankruptcy applications 

  • Maintain timely, accurate and detailed case records and adhere to administration systems 

  • Maintain statistical information and other required documents and undertake client feedback surveys and facilitate client evaluation 

  • Manage an agreed caseload of debt and money advice cases 

  • Ensure all work casework conforms to Operational Policy including meeting the requirements of the Advice Quality Standard, FCA and MAPS 

  • Provide basic welfare benefits advice to clients, to include assessing eligibility for benefits, better-off calculations and other income maximisation advice 

  • Assist clients with other problems, referring to other advisers and/or agencies as appropriate 

  • Provide representation for clients at county or magistrates courts when appropriate 

  • Provide support, guidance and supervision to the money advice trainee caseworker/caseworker’s assistant and other less experienced staff and volunteers 

Research and Campaigns (social policy work) 

  • Assist with social policy work by providing information about clients' circumstances through the appropriate channel.

  • Research and campaigns, monitoring and relationship building.  

  • Assist with the development and implementation, in conjunction with the Operations Manager and in consultation with other charity workers, the Charity’s Research and Campaigns Plan.  

  • Assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel.   

Administration 

  • Maintain and monitor effective and efficient administrative systems.

  • Monitor health and safety policy with regard to staff, equipment and premises within statutory requirements.

  • Ensure complaints are brought to the Manager’s attention as soon as is practicable. 

Training and Development 

  • Identify and implement own training and development needs (in consultation with the Operations Manager).   

  • Identify the training needs of charity workers through support and supervision and contribute towards the charity’s training and development plans. 

  • Contribute to organising training activities in conjunction, as appropriate, with the Operations Manager. 

Other Duties and Responsibilities 

  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.   

  • Abide by data security and information assurance guidelines.  

  • Ensure that work undertaken reflects and supports the Citizens Advice service’s equality and diversity strategy   

  • Any other relevant tasks or duties required to ensure the effective running of the charity and our services. 

  • To contribute to the induction and on-going training of charity workers within the team.  

Person specification  

Essential criteria 

  • Qualified and competent money advice and debt caseworker holding the relevant accredited quality standard and other competencies set down by Advice Quality Standard, Money and Pension Service, FCA and/or Institute of Money Advisers 

  • Demonstrable and thorough understanding of the application of the debt process in a busy advice organisation and of doing so in a client- centred and efficient way including through working on a Money Advice Service or MAPS funded programme 

  • A positive approach to quality of advice audit (including peer review and external audit) and a commitment to constructive feedback as part of the quality assurance and learning process (as a recipient and 

  • as a supervisor) 

  • The ability to sift through large amounts of information and gather essential details during a client interview 

  • Excellent negotiation skills with experience of conducting negotiations with a range of agencies and creditors 

  • Proven ability to plan and prioritise your workload, meet deadlines and work calmly and with focus within a busy and fast paced environment 

  • Experience of using a casework recording and quality assurance system and IT platforms 

  • Experience of providing effective guidance and support to peers and junior colleagues and the ability to plan and co-ordinate the workload of others 

  • Experience of working effectively within a team including paid and volunteer staff 

  • Excellent communication skills (spoken and written) and the ability to develop and maintain positive, professional, working relationships with clients, funders, stakeholders, colleagues, volunteers, creditors and other agencies 

  • Proven IT skills including very confident and competent use of Word, Excel, databases, cloud-based systems etc to maintain effective records, administrative and reporting systems 

  • A commitment to travelling to various locations as required 

  • Understanding of the issues affecting society and their implications for clients and service provision 

  • Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies 

Desirable criteria 

  •   Hold a current registration as a DRO intermediary 
  • Experience of working within a Citizens Advice charity   

  • Experience of working with the public in an advisory capacity  

Organisation
Citizens Advice Exeter View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 01 April 2026
Closing date: 17 April 2026 at 12:00
Tags: Advice / Information

The client requests no contact from agencies or media sales.