Partnership manager jobs in Bermondsey, greater london

Join a team that's making a real difference.

Adfam is the leading national charity tackling the effects of alcohol, drug use or gambling on family members and friends. We improve life for thousands of people. One way we do this is by empowering families and friends to get the support they need.

We want anyone affected by someone else's drug or alcohol use or gambling problem to have the chance to benefit from healthy relationships, be part of a loving and supportive family and enjoy mental and physical wellbeing.

This role offers the opportunity to be part of a successful national remote service, offering support via the phone or Zoom to affected adults in the UK. We are looking to recruit experienced Family Support professionals to provide these virtual support sessions to individual family members and sometimes groups. We are offering a number of roles at 15-20 hours per week, across 3-5 days, including Wednesday and at least 2 evenings per week (Mon-Wed).

Experience in supporting family members affected by someone else’s substance use is essential, as is experience with assessing and managing risk. Ideally, you would also have experience of working to support parents with their parenting and / or those experiencing domestic abuse. We offer fixed hours part time contracts within a friendly and supportive team. Whilst based at home and requiring the ability to work autonomously, Adfam prides ourselves on our supportive team ethos and working culture. 

• Salary: £30,000 pro rata
• 6.5% contributory pension scheme
• Contract: One year with likely extension

This is a remote working position based at home.

Please note, although counselling skills and qualifications are welcome and valuable as part of a skillset for this role, these are not counselling roles. This is professional support work and requires additional experience or skills in substance use, social work, complex family work or a related field. The role requires directive and facilitative guidance and input. If you are a counsellor looking for typical counselling work, please do not apply for this role. Thank you.

Closing date: Sunday 19th April

Application packs can be downloaded from our website. Alternatively, please email us to request one.

Adfam actively welcomes applications from all sections of society.

About the Project

PKD Scotland: Outreach and Community Connections Project. 

It is estimated that around 5,000 people in Scotland could be living with Polycystic Kidney 
Disease. It is however often poorly understood and historically underfunded, meaning people 
can leave clinic after diagnosis with little support beyond medical appointments. Many tell us 
they don't know where to turn for emotional support or to meet others living with the same 
condition. We want to change that and with support from a National lottery Awards for All grant 
that is exactly what we are going to do. 

The eighteen-month project will see us reach into hospitals across Scotland to try and ensure 
that no one with PKD in Scotland has to manage their journey on their own. From diagnosis 
onwards we want all to be aware of the charity, the array of services that we offer and foster 
engagement. Two new volunteer led support groups will be established and a group of 
ambassadors recruited to support the ongoing connections we make to ensure that PKD 
remains in the spotlight. 

As our Scotland PKD Engagement Officer you will be central to the success of the project. 
Many people only reach us years after diagnosis, often when symptoms worsen, but we know 
that early connection can make a real difference. PKD is lifelong and people face new 
challenges at every stage. Having support around them helps them stay confident, informed
and connected.

About The Role

 
As PKD’s Scotland Engagement Officer, you will play a central role in delivering this ambitious 
outreach project. 

Reporting to the Chief Executive, you will raise awareness of the PKD Charity and its services, 
ensuring that people diagnosed with PKD are informed about available support from the earliest 
possible stage.

You will build and nurture relationships with NHS professionals and services across Scotland, 
helping embed PKD Charity information and resources into patient pathways. Alongside this, you 
will work closely with volunteers to establish two new PKD support groups and develop an 
ambassador programme to maintain long-term local engagement and visibility.

This is an exciting opportunity for a confident relationship-builder who enjoys working 
autonomously while contributing to a small and dedicated team. Your work will help ensure that 
people living with PKD across Scotland feel informed, connected and supported throughout every 
stage of their condition.

For more information and details on how to apply, please read the full Job Description.

We have an exciting opportunity for an Independent Domestic Violence Advisors to join the DRIVE team in London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role:

You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to work alongside professionals in a multi-agency environment, although we will consider applicants from other fields providing you are able to demonstrate comprehensive knowledge and understanding of both domestic and sexual violence.

This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office in Singer Street.

As a DRIVE Independent Domestic Violence Advocate you will:

• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic and sexual abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic and sexual abuse to keep safety central to all services for victims of domestic and sexual abuse.
• Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.

You will need to:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic and sexual abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic and sexual abuse including the impact of abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic and sexual abuse and their children.
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Experience of direct service delivery to victims of domestic and sexual abuse or other vulnerable people.
• Have strong communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Age UK Westminster is delighted to offer a role within our successful Information and Advice Team, with a focus on supporting Westminster residents from Global Majorities, gaining skills and knowledge to develop your career in I&A.

The successful applicant will benefit from working within an experienced and friendly team. Full training, including completion of Level 3 Information and Advice certification, will be provided. If you are fluent in one of the following languages, Arabic, Somali or Bengali, and would like to  work with us to enable our team to better support non-English speaking Westminster older residents to access our Information and advice service, this could be the role for you.

This is a real opportunity to build a career in Information and Advice. Join us to make a real difference to the older residents of Westminster.

Closing Date: 8th April

About The Role
At Alzheimer’s Society, we are advisors, supporters, fundraisers, researchers, influencers, communicators, and technical specialists. We are volunteers and colleagues. Together, we make a real difference in the lives of people living with dementia and their families.
We are looking for a Special Events Officer to join our team. You will help plan, deliver, and evaluate events that bring people together, inspire action, and create lasting impact. You will work closely with colleagues, volunteers, and stakeholders to make sure every experience is welcoming, accessible, and inclusive.
This role balances hands-on event delivery with strategic input. You will help improve processes, share learning, and make sure events meet the diverse needs of everyone we serve. Flexibility, creativity, and excellent organisation are key.
Contract Type: 12-Month Fixed-Term Contract
Interviews for this position are scheduled to take place during the week commencing 20th April via MS Teams
What You’ll Do
You will coordinate and support events from start to finish. This includes planning, logistics, volunteer coordination, and on-the-day delivery. You will make sure events are welcoming, accessible, and inclusive. You will evaluate events using feedback and insight to improve future events.
You will work with colleagues, volunteers, and stakeholders to develop systems, processes, and relationships that support both day-to-day work and long-term goals. You will act as a trusted resource, sharing expertise with colleagues and volunteers. You will also represent Alzheimer’s Society at internal and external events in a professional and inclusive way.
About You

- You have experience supporting events that reach and connect with diverse audiences.
- You communicate clearly and confidently, building positive relationships with people at all levels.
- You can manage multiple projects under tight deadlines while keeping attention to detail.
- You have experience working with fundraising teams, including corporate partnerships, legacy, or philanthropy, or a strong interest in learning about these areas.
- You are solution-focused, collaborative, and supportive of colleagues.
- You are committed to inclusion and equity, making sure events and interactions respect the diversity of the communities we serve.
- You are eager to learn, share knowledge, and contribute to a welcoming and collaborative culture.

At Alzheimer’s Society, you will join a passionate, values-led team. You will have opportunities to grow, learn, and make a real difference. Your work will bring people together and positively impact the lives of people affected by dementia.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

Join Our Team: Make a Difference in Education!

Are you passionate about transforming the lives of vulnerable young people? We're an innovative education charity and creative school dedicated to supporting London’s most at-risk young people. Through our holistic approach, we empower students to thrive academically, socially, physically, and emotionally in a nurturing community.

At TCW, we pride ourselves on being a sector-leading alternative school, rated Outstanding by Ofsted in every category: Quality of Education, Leadership and Management, Behaviour and Attitudes, Personal Development and Sixth Form. Since 1999, we’ve been refining a unique, creative approach to education that celebrates individuality and helps every student thrive. As Ofsted (2025) wrote:

“The Complete Works transforms pupils’ lives for the better.”

Our Approach: We offer a unique blend of personalised group and one-to-one lessons, combined with creative projects and comprehensive wellbeing support. Over the past 25 years, our team has helped thousands of young people regain their confidence, earn valuable qualifications, and grow into successful, happy adults.

The Role: We are seeking passionate and creative people to teach one-to-one lessons with young people across London, working both in students’ homes and other public spaces. You do not need to be a qualified teacher, we will provide your training. Our students have high needs including SEN, medical needs, and SEMH, making mainstream school unsuitable. The work is varied, challenging, and immensely rewarding. You’ll be backed by a dedicated office education team, including a QTS teacher who will mentor you, as well as specialists in safeguarding, wellbeing, and interventions. Your mission: to inspire your students to learn creatively, grow in confidence, and achieve academically.

What We Offer:

• Competitive pay rates with regular progression
• A culture of promotion from within (our senior leadership team all started in entry level positions)
• Ongoing professional development, tailored to your ambitions and interests
• Regular socials and staff clubs, a supportive and friendly culture
• Competitive Pension scheme
• Mental Health and Wellbeing Facilities and Support from our in house Wellbeing Team
• Access to hundreds of company discounts, including gym membership, cinema tickets and fashion.
• Excellent work life balance - school holidays.
• The chance to positively influence the lives of vulnerable children
• Flexibility to develop your role based on your strengths and interests.

Requirements:

• Legal right to work in the UK.
• Enhanced DBS Certificate and Overseas Police Clearances (if applicable).
• Two professional reference checks.
• Experience working with young people, ideally with SEN or SEMH.
• Willingness to teach English, Maths and Science up to KS3 or KS4 level, with support.
• GCSE in Maths/English/Science at C or above.

Pay:

• From £28,361.02

Training:

• Induction Day: One full day (9:00 am – 3:45 pm).
• Induction Training Sessions: Five Tuesday afternoons (4:30 – 6:00 pm).
• Ongoing Professional Development: Weekly sessions on Thursday afternoons (4:30 – 6:00 pm).

Ready to make a real impact? Apply now and be part of a team that's changing lives through education!

TCW Values:

We believe our students deserve a broad range of role models, reflecting the diversity of our society. Therefore we welcome applications from those of all backgrounds, ethnicities, gender identities, sexual orientations and those with disabilities or neurodivergent conditions.

The Complete Works school is committed to safeguarding and promoting the welfare of children.

This role is exempt from the Rehabilitation of Offenders Act 2020. Any job offer will be conditional on the satisfactory completion of pre-employment checks, including an enhanced Disclosure and Barring Service check and barred list check.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK.

Age UK is currently recruiting for a part-time Senior Media Officer to join our established Media and Public Relations team.

We are looking for an experienced PR professional to develop and implement PR strategies that build the profile of the organisation and its brand with a focus on national consumer media activity - supporting the Charity's work across Brand Campaigns, Fundraising initiatives and National Services.

The role, working 21 hours per week, will also support the PR team's activity in general which spans the organisation's work and that of its subsidiaries, including Age International.

As this is a job share opportunity, please ensure that you can work Mondays, Tuesdays and Wednesdays before you apply.

This is a hybrid role, a blend of home based and office working. The linked office is in the City of London, and you will be required to attend this office regularly for team meetings. This role will include regular days working from our London office. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

There is also a requirement to take part in the media & PR team's out of hours on-call rota, which includes evenings, weekends and on bank holidays.

Please note, this role is being offered as a Fixed Term Contract ending May 2027.

Salary advertised is FTE, Actual - £22,446-£25,148.

Age UK Internal Grade 6L.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test= T, Presentation = P

Experience
*Proven experience of working in a fast-moving PR environment. (A, I)
*Track record of delivering high-quality national news and consumer media coverage. (A, I)
*Experience of working with and managing relationships with external stakeholders (corporate partners, national media, beneficiaries, celebrity agents/publicists). (A, I)
*Experience of working in a complex internal environment, collaborating with stakeholders and working on cross-divisional initiatives. (A, I)
*Proven experience of how to promote fundraising initiatives, mass-participation events and other organisational activities across a wide range of media. (A, I, P)

Skills and Knowledge
*Strong knowledge of the various media outlets and media landscape, including national newspapers, broadcast TV, consumer magazines, online and podcasts. (A, I, P)
*Strong network of contacts at national consumer and news media titles. (A, I)
*Ability to proactively gather and create engaging content outside of the news agenda and turn internal initiatives into newsworthy media coverage. (A, I)
*Excellent oral and written communication skills, including writing press releases and high-quality copy for a range of audiences. (A)

Personal attributes
*Proven experience of good negotiating and influencing skills and ability to work collaboratively across internal boundaries. (A, I)
*Proven experience of good organisational and planning skills, including prioritising workloads, managing competing demands, and working under pressure and tight deadlines. (A, I)

Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience
*Experience of developing, planning and execution of a PR stunt that has generated impactful media coverage. (A, I, P)
*Experience of working in international aid and generating coverage in national news on international issues. (A)
*Experience of working with trade media on both proactive and reactive stories. (A)
*Experience of working with storytellers and dealing with potentially sensitive stories. (A, I)

Skills and Knowledge
*Ability to contribute creative ideas, digest information and translate into stories. (A, I, P)

Personal attributes
*Agility and versatility - work across different PR areas of the organisation (outside of this role's remit) when required, understanding which activities to prioritise and being able to do so in a fast-paced environment. (A, I)

Additional Information

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Programme Lead - Maternity Cover (London and South East)

Salary: £34,237-£36,853 depending on experience, skills and qualifications* (see below for more details on remuneration)

Contract: Temporary position linked to maternity leave cover

About Voice 21 

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has. 

Your purpose

To lead professional development and school improvement programmes facilitating the Voice 21 approach in our Voice 21 Oracy Schools by delivering our high impact learning experiences and materials for teachers and school leaders. To be part of the team, designing and reviewing programme content.

Your opportunity 

Tackle a vital challenge, with great people. Voice 21 exists to transform children' s learning and life chances through talk and we are currently working with 1100 schools.  To reach this goal we recruit great people and give them real responsibility, training and support. 

Output focused culture, with flexible working opportunities. We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively. 

Real development opportunities. We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work. 

Great benefits. 36 days holiday (inclusive of bank holidays and Christmas closure period). Holiday entitlement increases linked to length of service, 5% employer contribution to pension, interest-free season ticket, cycle and technology loans, employee assistance scheme. 

Remuneration. Our pay is a band and spine point approach where there is up to 7 years progression available (depending on starting point) 

Your responsibilities

Quality programme delivery

• Lead high quality professional development and school improvement programmes in our Pathway programmes and Open Learning for groups of teachers. These may be delivered in person, online or in school. 

• Deliver transformative consultancy support, working with teachers and school leaders to design and implement bespoke improvement plans for their oracy provision, including through in school and online consultancy support, and one-to-one advice.

• Build credibility and purposeful relationships with programme participants, both at programme days and touchpoints, and on an on-going basis to drive impact in our schools.

• Be responsible for participant learning and experience on your programmes, upholding high standards for all elements such as preparation, adapting to participant needs, content and rigour, on-going interactions and support, and participant feedback.

Learning content & programme development

• Proactively share insights and learning from the programmes you deliver, proposing and shaping solutions to enable Voice 21 to continually improve its programme offer.

• Apply and share expertise through varied outputs such as teaching materials, online learning content, resources, written or video outputs. Proactively identify and respond to opportunities or gaps and fulfil briefs or commissions. 

• Contribute to the continual improvement of Voice 21’s programmes, through development and review cycles, based on first-hand learning from our schools, content expertise, programme insights and external research and evidence. 

Team and organisational contribution

• Act as an ambassador for Voice 21’s national oracy expertise, communicating the value and impact of our approach at conferences, events and through publications.

• Embody and communicate oracy teaching and learning expertise within the organisation, acting as a resource for the wider team and making contributions to organisational priorities, projects, campaigns and events, outputs and publications etc. 

• Continually and proactively develop your own and others’ expertise in Voice 21’s approach to a high quality oracy education, and use this to leverage impact for our schools through tangible learning outputs.

• Identify and carry out other tasks commensurate to the level and spirit of the role as required.

Your experience

• You are an excellent teacher (primary or secondary)

• You are passionate about teaching and learning, and the role of talk in learning. You have used talk to support learning in your classroom.

• You have experience leading whole-school change and inspiring teachers to embrace new approaches and ideas.

• You have a knowledge of a range of speaking and listening techniques and contexts for oracy, these could include: debate, dialogic teaching, storytelling, public speaking or communication and language development. 

• You are a strong communicator both when working in a small team and when facilitating learning for large groups of adults. 

• You are flexible, can think on your feet and can bring your own experiences to the work we do.

• You are highly-organised, look for solutions and can prioritise and manage a varied workload. 

• You are enthusiastic, willing to learn and feel you would be energised by our mission. If you do not fully meet all the above criteria, but are happy to work towards developing into the role, we would be happy to consider your application.

• You are willing to travel nationally on a frequent basis (3 days a week) during term time; this will include regular overnight stays. 

Further details 

Start date: September 1st 2026 

Terms: Temporary, linked to maternity cover and subject to successful probation review.

Contract: This is a full time post

Location: Home-based with frequent national travel, including overnight stays, to work with schools and attend meetings. Applicants must hold a valid UK driving licence and have access to a car they can use for work. 

Application details 

To apply: 

Please submit your most recent CV and a document answering the questions below:

• Tell us why you want to work at Voice 21. What is it about us and our mission that excites you? (Max. 400 words)

• Making direct reference to the job description, please tell us the three main reasons why you would make an excellent Programme Lead (Max. 400 words).

• Tell us about something you have achieved recently that you are proud of? (Max 200 words)

Please do not apply for this position if you are not based in this area of the UK

Closing date: Wednesday 22nd April

Interview date: Provisional dates for initial phone interviews week commencing Tuesday 5 May, with second round interviews on Zoom week commencing 11th May.

Questions: If you have any questions before applying for the role, please contact Catherine Pass

Valuing every voice

Voice 21 believes that every voice should be heard and valued. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Voice 21.

Job description 

Job Title:  Caseworker 

Reports to:   TBC 

Line Reports: N/A 

Location:   Flexible - hybrid 2 days a week from one of our offices 

Salary:  £29,000 - £32,000 (London)  ; £26,500 - £29,500 (outside London)  

Hours:  37.5 hours per week, with occasional evening/weekend work (TOIL provided) 

Contract:  Permanent 

Language requirements: Fluency in English essential.

Travel:  Expectations of travel between BB locations for in person meetings and events 

Overall purpose: 

Breaking Barriers exists to support refugees and people from forced migration backgrounds into meaningful employment. 

The Client Caseworker is integral to delivering that mission. Acting as a client’s primary point of support, you will lead and coordinate their progression toward employment — whether through language development, requalification, training or direct employability support. 

This role requires someone who can take ownership of client journeys, drive forward action plans, and deliver both one-to-one and group-based support that moves clients closer to work. Caseworkers may initially focus more heavily on one pathway area, but the role is designed to provide integrated, cross-programme support over time. 

Collaboration across programme teams is essential to ensure clients experience seamless, joined-up services and consistent progression.Your contributions are valued, and you can make a meaningful impact on people’s lives. 

Key responsibilities: 

1. Client casework and support 

• Manage a caseload of clients, providing structured one-to-one support in person and online. 

• Conduct holistic assessments to understand clients’ qualifications, skills, language levels, aspirations and barriers. 

• Co-create clear, outcome-focused action plans aligned to sustainable employment. 

• Drive forward client progression across relevant pathways, including: 

• Employment readiness and job search 

• CV development, applications and interview preparation 

• Professional requalification and accreditation routes 

• English language progression 

• Sector-specific training or volunteering 

• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment. 

• Maintain regular contact to monitor progress, adjust support and maintain accountability. 

• Identify and address barriers to progression, advocating where appropriate. 

• Safeguard clients appropriately and escalate concerns in line with policy. 

• Refer and signpost to additional support services where required. 

2. Stakeholder and volunteer engagement 

• Engage with stakeholders and partners to develop networks and identify job, training, education and work experience opportunities for clients. 

• Support outreach initiatives by developing and maintaining relationships with partners (e.g. referral partners, training providers, employers and professional bodies) 

• Advocate on behalf of clients to address specific barriers to employment or accreditation. 

• Collaborate with colleagues responsible for employer and partner engagement to match clients to appropriate opportunities. 

• Liaise with volunteers to source additional expertise and mentoring opportunities for clients. 

• Represent Breaking Barriers at occasional events or meetings as required. 

3. Monitoring, Reporting & Administration 

• Maintain accurate, timely and detailed client records on the CRM system. 

• Track and report on client progression against agreed milestones and KPIs. 

• Ensure documentation and evidence are completed in line with reporting requirements. 

• Complete enrolment and administrative processes efficiently. 

• Support monitoring and evaluation processes to inform service improvement. 

4. Cross-Organisational Collaboration & Integrated Working 

• Work closely with colleagues across all functions to ensure seamless client journeys, aligning support, avoiding duplication and maintaining clarity of progression plans. 

• Share knowledge of sector pathways, labour market developments and client trends to inform service development and team learning. 

• Contribute to service development as the service redesign evolves.

• Participate actively in team meetings, case reviews, reflective practice sessions, appraisals and inductions, contributing to strong team relationships and continuous service improvement. 

• Take advantage of training and development opportunities to build new skills and share knowledge across teams. 

• Foster a collaborative, solution-focused team culture. 

Person specification: 

Essential Criteria 

Experience 

• Experience providing one-to-one advice, guidance or support, ideally within employability, education, refugee support or a related field 

• Experience delivering or co-facilitating group sessions, workshops or training. 

• Experience working toward defined targets, outcomes or deadlines in a structured environment. 

• Understanding of barriers faced by refugees and people from forced migration backgrounds in accessing employment. 

• Experience maintaining accurate records, whether using a database, CRM or equivalent system. 

• Understanding of safeguarding principles and how to respond appropriately to concerns. 

Essential Skills & Abilities 

• Ability to support people in planning and taking steps toward a goal, with clarity and follow-through. 

• Comfortable facilitating groups and engaging diverse audiences. 

• Strong interpersonal skills and ability to build trust with people from varied backgrounds. 

• Good organisational skills and ability to manage multiple priorities. 

• Proactive and solution-focused approach to problem-solving. 

• Clear written and verbal communication skills. 

• Able to work collaboratively across teams and with external partners or stakeholders. 

• Attention to detail and administrative accuracy. 

• Adaptable and open to working in an evolving service environment. 

Desirable Experience 

• Lived experience of seeking sanctuary or forced migration to the UK. 

• Experience in refugee support, employment services, education or a related field. 

• Familiarity with UK labour market pathways, sector training routes or professional requalification processes. 

• Experience working alongside volunteers, mentors or external partners. 

• Ability to speak an additional language relevant to the client group. 

Other Requirements 

• Commitment to Breaking Barriers’ mission and values. 

• Eligibility to work in the UK. 

• Willingness to travel between offices and partner locations as required. 

• Occasional evening or weekend work (TOIL provided). 

If you meet most, but not all of the criteria, we’d still like to hear from you! 

Other considerations: 

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include criminal record disclosure, obtaining references and verifying a candidate’s identity and right to work in the UK 

• Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action 

• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief 

• Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background 

• Some travel between our different areas of operation will be required