People Business Partner Jobs in Central London, Greater London
Location: Home based with frequent travel to projects in Hucknall, Broxtowe-Aspley, Sutton-in-Ashfield, Mansfield and soon to be opening in Leicester in 2024.
As Regional Manager you will represent, manage and co-ordinate FoodCycle meals for your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run their own community meals using surplus food. You will manage local relationships with venues, community partners, supermarkets and volunteer recruitment channels to enable this to happen. You will continually be looking to increase our impact by working towards targets of increased meals served to our guests, expanding our existing Projects and setting up new ones within East Midlands.
An excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy. You will have experience of recruiting and managing volunteers, as well as programme development and delivery.
This role will require some attendance at our Community Meals projects, to support with delivery as necessary, which will include evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role.
Benefits: We offer 26.5 working days (this includes 3.5 days for the Christmas close down) plus additional holiday for length of service, up to a maximum of 30 days (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:11.59pm on Monday 24 June 2024.
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview (likely to be sent between 24 – 26 June)
Interviews: planned for Tuesday 2 July.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Want to make a change to people's lives and be a leader in an organisation that has a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement?
Our values of ambition, empowerment, transparency, and inclusivity drive everything that we do.
We have an exciting opportunity for a Director of Service and Support to join our organisation and lead on the Criminal Justice and Complex Social and Health Needs division across England and Wales! We are looking for someone who is passionate, visionary, and embodies our values to provide strategic direction, empower others, and ensure effectiveness of our service delivery!
You will report directly to the CEO and Board of Trustees, working closely with the wider leadership team.
Working Pattern: This is a full time position at 37.5 hours per week. You may be required to work outside these hours to meet organisation requirements and will take part in our on call rota.
You can be based anywhere in the UK as we offer hybrid working however you will be required to attend regular service visits. Most of our permanent services are based in and around London, Brighton, Kent, Havering, Bedford, Luton, Liverpool and Nottingham. You may also at times need to travel outside these locations. Our Central Office is based in Highbury and Islington, the leadership team meet once a week in our head office for weekly meetings.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
Overview of key responsibilities
Operational Leadership
- Centre the needs of residents, participants, and staff in all activities and decisions.
- Stay informed about the operational environment to keep services strategically relevant and address emerging needs and gaps.
- Make timely, significant decisions independently to ensure safe and effective operational delivery, driving necessary changes and improvements.
- Liaise with key stakeholders for contract management and service enhancement.
- Apply business acumen in setting and negotiating financial requirements with external commissioners.
- Ensure all services operate within budget, with Heads of Services and Housing Support meeting their financial targets.
Audit, Compliance, and Risk Management
- Lead and collaborate with relevant departments to ensure services are contractually, statutorily, and legally compliant through regular self-assessments and audits.
- Work with the External Affairs and Impact team to establish and analyse operational dashboards and reporting mechanisms, ensuring organizational impact and financial health.
Business Development & Relationship Management
- Direct and oversee relationships with commissioners and funders.
- Identify and achieve organic growth in partnership with the Development and Grants team and Heads of Service.
Equality, Diversity, and Inclusivity
- Ensure consistent and effective implementation of the Social Interest Group’s Equality, Diversity, and Inclusivity policy and procedures.
- Partner with the Group’s Equality Performance Manager to embed inclusivity in service delivery and staff support.
Please visit our website to view our vacancy to view the full JDPS and complete your application!
About The Diana Award
Young people’s desire to tackle discrimination and injustice is demonstrated clearly in their strong involvement in movements like Black Lives Matter, the Youth Climate Strike and #MeToo. Young people are driving positive change. And yet their voice is still excluded from important conversations about how to build a just society.
We’re proud to be the only charity set up in memory of Diana, Princess of Wales and her belief that young people have the power to change the world. Our mission is to empower young people to lead that change through a range of initiatives which unlock their potential, inspire action and create opportunities, ensuring that no young person is left out or left behind.
Throughout all of our programmes ‘change’ for and by young people is central. Our Anti-Bullying work encourages change in attitudes and behaviours for young people by young people, our Mentoring schemes guide change for some of the UK’s most marginalised young people and our flagship Award and Development programme recognises the young people driving selfless change across the world, supporting them to go even further. Our newest initiative, ‘Changemakers’ in collaboration with UK Youth and Centre for Mental Health, aims to change the inequalities in mental health experienced by young people from racialised communities.
We have an ambitious strategy which requires innovation, talented people and robust practices. We want to build our brand as one of the UK’s leading and trusted youth movements and enhance our expertise and profile as a platform and catalyst for youth-led social action. We will Increase our voice and influence on policies that affect the young people we work with and their ability to effect social change.
Our goal is to be innovative and adaptive to the ever-changing cultural landscape, using digital technology to create the change we want to see across society. This will cut across all aspects of our work from our infrastructure to communications, fundraising and supporting our online communities.
We are building a long-term, financially sustainable organisation that remains unique, relevant and compelling in a competitive landscape. We want to continue to be outcome-focused and youth-led in everything we do.
Most importantly we will continue to ensure our staff, volunteers and young people will feel valued, rewarded, included and inspired. Learn more about where we are headed by reading our strategy.
COMMITMENTS TO INCLUSION, ANTI-RACISM, EQUITY, JUSTICE
As an organisation, The Diana Award is committed to anti-racism, social justice and building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.
We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.
ROLE SUMMARY
This role offers an exciting opportunity to make a significant impact on the lives of young people and contribute to the ongoing success and development of The Diana Award's programmes and partnerships.
The Director of Programmes and Partnerships is responsible for ensuring The Diana Award delivers quality impactful programmes and develops strong strategic partnerships that harness young people's power and potential to change the world. This role is one of four Director-level positions within the organisation, forming the Senior Leadership Team alongside the CEO.
The Programmes Directorate currently comprises four teams: Anti-Bullying, Mentoring, Social Action, and Impact and Influence, with a staff count of 25 plus a pool of associate trainers. The Diana Award’s programme strategy (2021-2026) focuses on embedding evidence-driven, youth-led approaches across our programmes, enhancing our profile as a platform for youth-led social action, and increasing our influence on policies affecting young people.
The Director of Programmes and Partnerships will work collaboratively with other members of SLT and the CEO to drive forward the organisation’s strategy and plans as set out in The Diana Award’s five-year strategy, Future Forward, and play a vital role in shaping the new strategy.
As part of our Future Forward strategy, you will lead on the specific objective to develop and deliver programmes for young people that unlock their potential, create opportunities for growth and inspire action.
Impact and Effectiveness: Increase our effectiveness and impact by embedding evidence-driven, youth-led approaches across our programmes.
Expertise and Profile: Enhance our expertise and profile as a platform and catalyst for youth-led social action.
Voice and Influence: Increase our voice and influence on policies and practices that affect the young people we work with and their ability to effect social change.
JOB DESCRIPTION
KEY RESPONSIBILITIES
Senior Leadership
· Drive the organisation’s strategy and vision as a member of the Senior Leadership Team, taking key decisions in the best interest of the organisation.
· Promote best practices across the organisation, including equal opportunities, risk management, data protection, safeguarding, health and safety, volunteer management, continuous improvement, and staff support and development.
· Build and maintain effective relationships with external stakeholders across public, private, and third sectors to ensure high-quality delivery of all The Diana Award’s programmes.
· Represent The Diana Award at external events and act as a media spokesperson as required.
· Prepare reports for the board of trustees and participate in board meetings.
Programme Strategy
· Provide leadership for programmes that deliver high impact, co-designed integrated approaches, which put young people at the centre of design and delivery in line with our theory of change.
· Lead the design, delivery, and review of The Diana Award’s programme strategy, ensuring alignment with strategic priorities and conducting quarterly reviews to monitor progress.
· Work with the Impact and Influence team to embed evidence-based programming within the directorate, developing and rolling out appropriate systems and processes for monitoring, evaluation, and learning.
· Oversee The Diana Award’s policy function, supporting the Policy team and heads of teams to develop and embed policy objectives within programme plans, contribute to policy development, and identify opportunities to engage policymakers with our work.
· Identify and develop cross-cutting workstreams and initiatives to support the programme strategy and assist programme managers in their implementation.
· Maximise opportunities for young people to engage meaningfully and inclusively in programme planning, delivery, and review, adhering to sector best practices.
· Collaborate with the Communications and Impact and Evaluation teams to develop robust and compelling resources to communicate programme impact to core audiences.
Programme Partnerships and Funding
· Build and maintain strategic programme and policy partnerships effectively through regular communication and quality report production.
· Identify and cultivate new programme partnerships and funding opportunities to support the growth and sustainability of our work with and for young people.
· In collaboration with the fundraising team and programme heads, develop pitches, products, and funding proposals.
· Hold budgetary responsibility for the Programmes Directorate and work with heads of teams to develop annual budgets and monitor expenditure.
Team Leadership and Management
· Build a cohesive and engaged Programmes Directorate that embraces The Diana Award’s core values, delivers work to the highest standards, and fosters a culture committed to reflective learning, accountability, and impact.
· Provide strategic and operational oversight on safeguarding as a member of TDA’s safeguarding committee, ensuring that a safeguarding culture is embedded within the programmes directorate and that safeguarding policies and procedures are fully understood and applied across teams.
· Directly line manage heads of teams, enabling them to connect, collaborate, and provide peer support through regular group meetings.
· Manage and support the wider Programme Management Team to collectively plan and deliver against our strategy through regular check-ins and monthly meetings.
· Ensure teams have clear shared and individual work plans, and that regular supervision, appraisals, and team meetings occur to monitor progress.
· Foster effective business partnerships between programme teams and core functions such as safeguarding, Marcomms, Operations, Fundraising, etc.
· Implement appropriate policies and practices for recruiting, onboarding, and managing volunteers in line with sector best practices.
· Encourage and support continuous professional development within the directorate by signposting and seeking relevant opportunities.
PERSON SPECIFICATION
Skills and Experience
· Substantial experience in a similar leadership role, managing a fast-paced programme portfolio.
· Experience leading and delivering successful large-scale services for young people.
· Strong understanding of evidence-based programming, including using theories of change to guide programme practice.
· Proven experience in fundraising and business development, ideally including commercial projects.
· Proven experience of cultivating new programme partnerships to support service delivery and / or policy engagement.
· Demonstrated ability to lead, motivate, and develop a cohesive, high-performing team.
· Highly developed skills in influencing and bringing about change at a senior level.
· Public speaking and proactive networking abilities.
· Excellent organisational, planning, and management skills with a strong attention to detail.
· Superior interpersonal, written, and verbal communication skills, capable of working with a wide range of stakeholders.
· Experience in budgetary management, forecasting, and reporting.
· Demonstrable experience of safeguarding, from both a strategic and operational perspective.
Personal Attributes
· Commitment to and ability to inspire adherence to The Diana Award’s vision, values, and mission.
· A self-starter with drive, determination, and commitment to achieving results.
· Commitment to self-development and keeping up to date with sector trends and developments.
· Good judgement and the ability to make sound decisions.
· Driven to achieve great results.
COMPETENCY FRAMEWORK_
We expect certain behaviours regarding interactions with colleagues, partners, young people, and the public. This role requires living these behaviours at a high level, as outlined below:
GROW: You will make decisions impacting the whole organisation with far-reaching and long-term effects, accountable for all outcomes.
THINK: Issues are complex and require in-depth analysis, consultation, and application of industry-leading knowledge and experience, often involving significant risk.
PLAN: You identify, shape, set, and ensure delivery of The Diana Award’s long-term strategy.
SHOW: You influence everyone in the organisation, the sector, and beyond.
KNOW: You understand how all functions operate and interact, bringing expertise from other organisations and a thorough knowledge of sector developments.
The client requests no contact from agencies or media sales.
We are looking for a Corporate Partnerships Manager to join the National Theatre Development Team.
The purpose of the role
The Corporate Partnerships Manager is responsible for delivering, renewing and evolving new and existing high-value, long-term corporate partnerships. They will work with the Senior Corporate Account Manager to support the team in delivering best-in-class account management. The Corporate Partnerships Manager will also support with new business and revenue generation through securing additional income.
The ideal candidate will have experience in managing a variety of corporate accounts and have a good understanding of the partnerships landscape and stakeholder management. The candidate will be a creative problem solver, with exemplary relationship building and customer service skills. The role will be focussed on both account management and new business. The candidate will have an ambitious approach to generating revenue through income growth opportunities and new business both with existing accounts and new prospects for the National Theatre.
The successful candidate will have the following:
-
Proven track record of securing income and managing partnerships/sponsorships, possibly gained within a target driven environment.
-
Experience of negotiating bespoke partnership deals and benefit packages and composing commercial participator agreements or similar legal contracts.
-
Demonstrable experience of managing stakeholder relationships, preferably with c-suite involvement
-
Ability to effectively chair and manage external partner meetings, taking a confident and proactive approach whilst also being responsive and accountable for meeting outcomes
-
Commercial awareness with knowledge of various corporate sectors
If that sounds like you, this may be the role for you!
Please note
The closing date for the receipt of a completed application is Monday 17th June 2024 at 12 Noon.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
The client requests no contact from agencies or media sales.
Causeway supports marginalised and vulnerable people to recover from trauma and develop safe and fulfilling futures. Our modern slavery and crime reduction services include safe houses, outreach, community programmes, holistic crisis interventions and signposting into counselling, training and employment. We drive change nationally through research, campaigning and strategic partnerships. Causeway’s four crime reduction services provide crime and violence reduction programmes for those committed to breaking their cycle of criminality. Our trauma-informed approach to supporting those who commit crime has proved successful in reducing rates of reoffending, which not only benefits the individuals involved, but reduces the number of victims and creates a safer society for all.
Role Summary
How this role fits into the vision and objectives of Causeway
The Fundraising and Business Development Team Administrator will form part of a five-strong team led by our Head of Fundraising and Business Development. The role is perfect for someone who would like to make a real difference to the lives of vulnerable and marginalised people and who would appreciate the opportunity to play a big role in a small, friendly and ambitious team.
The successful candidate will be an enthusiastic and proactive person who will play a key role in supporting the team with sight and activity across all fundraising areas and this could be a great opportunity for someone looking to take their first steps into fundraising. Above all, we are looking for someone with drive and initiative - a natural problem solver who is always looking to improve upon current processes.
Responsibilities:
As part of a small team, you will need to take responsibility for identifying where your support is most needed through busy times, juggling different priorities to work effectively and efficiently, often under your own steam.
Key responsibilities are:
Corporate Fundraising
- Support corporate fundraising by completing due diligences on potential partners (you will be trained how to do this), organising corporate visits, volunteering days, supporting corporate fundraising events, keeping corporate partners up to date with our news etc and organising meetings.
Trusts and Foundations
- Support trusts and foundations fundraising by supporting on funder research (again you will be fully trained how to do this) and contributing to a constant pipeline of potential funders for the team to approach.
- Helping to manage the schedule for, and possibly writing and/or submitting basic proposals to trusts and foundations.
Events
- Support the team by recording and sending fundraising materials to those raising money for us through events and challenge event.
- Helping to develop, organise and deliver events.
Individual Giving
- Supporting our Individual Giving programme from an administrative point of view, including sending out pre-written emails to our supporters etc and ensuring first-class stewardship.
- Using our fundraising platform Enthuse to produce reports to support the team (and finance) with relevant information and insights.
- To ensure all donations are processed and on the fundraising tracker correctly, supporter records are kept up to date and supporters are thanked in a timely manner.
General
- To be the first point of contact for all fundraising enquiries that come in by telephone, email, and post.
- Supporting other activities in the fundraising team when needed, sending out materials to fundraisers and supporting logistics, diary management and support the organisation and delivery of meetings and events when needed.
- Attend meetings and take concise and accurate minutes.
- Support the Head of Fundraising and Business Development to produce trackers and spreadsheets which help to measure the team’s performance and results. This includes ensuring income is allocated correct from third party platforms and working closely with the Finance Team to ensure that we can report fundraising results and forecast accurately and in a timely way.
- Support with stock control and ordering for our material assistance project, LifeSupply which also forms part of the department.
- Support all income generation activity with the collation of information from other departments, external organisations or though research.
- Other general fundraising and administration duties, as and when required to ensure the smooth running of the department including assisting in other team projects when they arise.
- Undertake other tasks and duties as may be reasonable which will contribute to the overall success of the Fundraising and Business Development team or the charity’s business objectives.
The client requests no contact from agencies or media sales.
About Poetic Unity
Poetic Unity is a Brixton based charity founded in 2015 that provides support and services for children and young people aged 10-30 years old across the UK. Our vision is to help young people find their voice, feel valued in society and to empower them to reach their highest potential. We use poetry as a tool to support young people's mental health, education, personal development, physical health, and community cohesion.
- 1,421 services provided across the UK to date
- 40,000 children and young people supported
The Role:
As the Chief Operating Officer, you will play a critical role in helping shape the future of our organisation, driving operational excellence, fostering innovation, and advancing our commitment to social justice and community empowerment. We are excited to welcome a dynamic and visionary leader to work with our CEO, sharing a passion for youth development and ready to make a meaningful impact in the lives of young people. If you are driven by purpose, thrive in a collaborative environment, and are eager to be part of a mission-driven team, we invite you to explore this opportunity further!
Position: Chief Operating Officer
Responsible to: Chief Executive
Location: Office based in Brixton, London. (Hybrid)
Hours: 35 hours per week (full-time), due to the nature of our work regular evening and weekend work will be required with this role.
Salary: £35,000- £45,000 per annum
Contract type: 3 years, fixed term (extension subject to performance and securing funding.)
Key Areas of Responsibility:
Strategic Planning
Development and Management
Financial Management
Stakeholder Engagement
Team Leadership and Development
Risk Management and Compliance
Person Specification:
- Experience in senior management roles, preferably within the charity sector.
- Demonstrated success in developing and implementing strategic plans to achieve organisational goals and objectives.
- Proven track record of effectively managing programmes and services, including programme development, implementation, and evaluation.
- Experience in financial management, budgeting, and revenue generation. Including proven success in grant writing, fundraising, and partnership development.
- Strong background in operational management, including process improvement, organisational development, and risk management.
- Experience in stakeholder engagement, relationship management, and advocacy, with the ability to represent Poetic Unity effectively at various levels.
Skills and Abilities:
Excellent leadership and team management skills, exceptional communication and interpersonal skills, proven ability to manage multiple tasks with high level of integrity, professionalism and resilience.
Personal Attributes:
Passion for youth empowerment and social change, with a deep commitment to Poetic Unity's mission and values. Empathetic and compassionate approach with understanding of young people's needs. Self-motivated and proactive with a strong sense of initiative and a willingness to take ownership of tasks and projects.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, as an organisation that predominantly supports young Black people, the trustees are encouraging applications from candidates that are of Black or Black mixed heritage.
How to Apply?
To apply go to our website
Deadline to apply: 6pm on Monday 17th June 2024
Providing safe spaces, programmes and opportunities that enable marginalised young people to unlock their full potential.
BEO is an independent national Black civil rights and campaigning charity created to dismantle systemic racism in Britain, drive generational change and deliver better lived experiences for Black people across the country. We are ready for a generational shift and will strive tirelessly to dismantle systemic racism and make the UK a better, fairer country for Black people.
We are looking for someone who is passionate about driving forward anti racist change and who has developed similar frameworks. You will have strong EDI, anti-racist and intersectional experience of successfully influencing change to improve the experience of minority groups in an organisation.
This is a great opportunity for a driven and credible advocate of equality, diversity and inclusion, who has an understanding of equality and diversity legislation, HR policies, issues and good practice as well as what it takes to foster an inclusive culture and to play a key role in a highly respected national charity. The successful candidate will have experience of providing strategic operational advice and guidance on EDI to employers at all levels of their organisation. You may be working as a consultant in the space already or be an in-house specialist.
In return we offer flexible working, a generous employee benefits package, a friendly supportive team and the chance to be part of a charity focussed on dismantling systemic racism experienced by Black people in the UK.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Purpose of the Role:
Bow Foodbank is proud to have developed a highly trusted relationship with our guests and the community. We are often the first point of call for people when they are starting to struggle financially. We want to use our trusted place in the community to support our guests with more than just food, helping to connect them into a wide range of services and community groups - aiming to help guests to build their resilience and move them away from the causes of poverty. This will be done by inviting specialist partners to offer their services at our centre, as well as training and overseeing our volunteers in signposting guests to services that will help them build their resilience. We want to do this in a way that builds dignity so will aim to follow up with them the impact of any referrals and how they have improved guest wellbeing. Our aim is to limit the length of time guests depend on any foodbank and increase the community’s access to support services and community groups.
This role will train and oversee the work of our volunteers in signposting guests to high quality services. They will be responsible for holding guest voice strategy and will feed into the senior leadership team the opinions of our guests so we can continually improve the service we offer them.
This role will build partnerships with organisations to create support pathways. We want to maximise use of our building by creating a support ‘marketplace’ inviting partners into the foodbank and increasing guest access to the broadest range of services.
Please provide a cover letter of no more than two A4 typed pages that outline your experience in meeting the person specification for this role.
The client requests no contact from agencies or media sales.
Are you someone that loves getting out there and meeting people? Are you an ambitious corporate fundraiser with experience of driving new business? If so then we would love to hear from you.
About the Role
Building upon recent successes in the Corporate team, this role will be integral to driving the new business pipeline, building relationships with potential partners and inspiring their long term financial commitment to St John to support our programmes including our fantastic work with young people and our community first aid response work. Working in an ambitious and supportive team this role provides an opportunity to have real impact and visibility across the organisation.
If you are as comfortable picking up the phone and building new relationships as you are to providing thoughtful stewardship to current partners, this role could be for you.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
About You
You will have proven experience of corporate fundraising, successfully securing corporate income and maintaining excellent relationships with donors, as well as, experience in the corporate partnerships landscape having successfully secured funds from identification, to application and pitching stage. You will have a team focused outlook with the ability to positively contribute to the work of the wider fundraising team and the organisation as a whole to achieve goals.
About Us
St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.
Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.
Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.
We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.
You will receive:
- Competitive salary & pension scheme
- Cycle to work scheme
- Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.
Interview Date: TBC
Application Review Date: 18/06/2024
We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or SJA volunteers wishing to apply, please apply below.
We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered
Location - Home-based with some travel to office based in Birmingham and across the UK.
Are you passionate about improving the lives of those experiencing homelessness and social exclusion? Join homelessness charity Emmaus UK as our new Director of Partnerships and Federation Development.
About Emmaus
Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
About the Role
As a critical member of the strategic leadership team (SLT) for Emmaus UK, the Director of Partnerships and Federation Development will take lead responsibility for ensuring the provision of high-quality support, advice, capacity building and grant-making for federation members in the UK.
The postholder will play a key role in the development of national strategic partnerships and will collaborate with federation members to ensure that federation strategic priorities are delivered and that our colleagues across the federation are able to do their very best work supporting people to overcome homelessness and poverty.
The role will also ensure effective programme and project management of directorate projects and work to embed cross-directorate working and co-operation.
If you are interested in the role, please submit a completed Application Form and the Equality & Diversity Form using the Application Pack for guidance.
Emmaus UK is a secular organisation, committed to equality and inclusion and welcomes applicants from all backgrounds.
The deadline for applications is 9am on Monday 17th June 2024. Please email application to us. (email address is in the application pack)
Those shortlisted will be invited to an interview conducted via Microsoft Teams, on Tuesday 2nd July and Wednesday 3rd July 2024.
If you would like to arrange an informal discussion about the role, please email us.
An Emmaus UK organogram is available on request.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The YWF Youth Voice Coordinator Role
This role offers an exciting opportunity to coordinate and lead YWF’s revamped youth engagement initiatives. Collaborating closely with our Youth Voice Consultant and the entire team, you will bring passion, creativity, professionalism and ambition to implement our youth voice plans. These plans are informed by a recent review and are supported by a theory of change. Additionally, you will play a pivotal role in amplifying this work and the voices of young people involved with YWF through our social media platforms.
This position also provides avenues for professional growth and development. By directly overseeing interns engaged in YWF activities, you will gain valuable experience in staff development and play a crucial role in nurturing the next generation of youth leaders! Furthermore, you will acquire experience in YWF’s broader organisational functions, creating opportunities to leverage your expertise in youth engagement to contribute to strategic and operational decision-making within the organisation.
Key roles and responsibilities
Youth Outreach and Recruitment
- Undertake outreach and recruitment efforts to attract a diverse group of young people from the YWF membership to participate in YWF's engagement initiatives (currently known as the Young Ambassadors) - working closely with members and key stakeholders to do so.
- Ensure these strategies and communication channels are youth-focussed, inclusive and accessible.
YWF Youth Engagement Strategy Development & Coordination
- Help develop and coordinate YWF's youth engagement and youth voice initiatives including engaging the Young Ambassadors in a YWF engagement program, workshops, internships, trusteeships, panels, peer-research, grant-making, member visits etc.
- Ensure young people are supported to engage in outward-facing opportunities - events, social media, co-production, member visits.
- Work with the youth voice consultant, young people and key stakeholders to help further develop practices that promote youth empowerment, both within the organisation, the membership and the borough.
- Support internal pathways for the Young Ambassadors into YWF Internships and external pathways into supported paid opportunities within the borough e.g. research, youth consultancy etc.
Social Media
- Work closely with the Marketing & Engagement Manager to communicate the voices and work of young people within YWF through various social media platforms - including supporting young people to gather content.
Internship Oversight
- Support and coordinate YWF interns - providing guidance, mentorship and direction to ensure effective program implementation - working to integrate and support interns within different areas of the team.
Stakeholder Engagement and Collaboration
- Engage with internal and external stakeholders, including young people, members, staff, volunteers and partner organisations to share best practices, support collaboration and drive forward impactful strategies.
Project Management
- Ensure clear documentation, processes, and policies are in place to support the efficiency and effectiveness of YWF youth engagement initiatives, including supporting the Youth Voice Consultant to develop role descriptions, session plans, and risk assessments and safeguarding.
Grant Making
- Support the Grants Manager in delivering a youth-led grants programme, led by a group of young grant makers
Measuring Impact
- Work with key members of the team, young people and stakeholders to ensure the ongoing effectiveness of YWF’s youth voice initiatives.
- Work with the team to quality - assure YWF’s programmes to ensure programmes meet the needs of young people
What we are looking for
Skills:
Youth Engagement: Proficiency in designing and delivering creative and dynamic youth engagement initiatives, including outreach, recruitment, and sessions. (Essential)
Session planning and delivery: Able to design engaging and creative sessions with young people, that use different methods to keep them engaged, safe and informed. (Essential)
Social Media: Familiarity with social media platforms and digital communication tools for amplifying youth voices and promoting engagement initiatives. (Essential)
Project Management: Strong organisational skills with the ability to manage multiple small projects simultaneously. (Essential)
- Communication: Excellent verbal and written communication skills, including the ability to engage effectively with diverse young people, stakeholders and team members. (Essential)
- Collaboration: Ability to work collaboratively in a team and membership environment, fostering positive relationships and driving collective action towards common goals. (Essential)
- People Management: Skills in developing team members - in this case interns through formal line management (Desirable)
- Monitoring and Evaluation: Skills in creatively getting and reporting feedback from young people and reporting against outcomes. (Desirable)
Experience:
- Youth Engagement: Experience in youth engagement, outreach, and recruitment, ideally within a community or nonprofit setting. (Essential)
- Project Coordination: Previous experience coordinating and managing youth-focused projects or initiatives, including internships, workshops, or events. (Essential)
- Stakeholder Engagement: Track record of successfully engaging with diverse stakeholders, including community members, partner organisations, and funders. (Essential)
- Supervision and Mentorship: Experience in supervising and mentoring interns or volunteers, providing guidance and support to facilitate their professional development. (Desirable)
- Event Management: Experience in planning and executing events or activities aimed at youth empowerment, participation, and advocacy. (Desirable)
- Data Analysis: Familiarity with data collection methods and analysis techniques for measuring the impact and effectiveness of youth engagement programs. (Desirable)
Knowledge:
- Youth Development: Understanding of youth development principles, including adolescent development, peer support, and youth leadership, to help inform program design and implementation. (Essential)
- Safeguarding: Knowledge of safeguarding policies and procedures to ensure the safety and well-being of young people participating in engagement activities. (Essential)
- Community Dynamics: Awareness of the social, cultural, and economic dynamics within Westminster and its impact on young people, enabling culturally sensitive and inclusive engagement approaches. (Desirable)
- Youth Participation Models: Familiarity with different models of youth participation and engagement, such as youth councils, peer research, and youth-led advocacy, to inform strategy development and implementation. (Desirable)
- Policy Context: Awareness of local, national, and international policies affecting young people, including education, employment, health, and social services, to advocate for youth-friendly policies and practices. (Desirable)
Characteristics:
- Passion for Youth Empowerment: Genuine commitment to empowering young people and creating opportunities for their voices to be heard and valued in decision-making processes. (Essential)
- Inclusivity: Commitment to diversity, equity, and inclusion, with the ability to create inclusive spaces where all young people feel welcome and respected. (Essential)
- Adaptability: Flexibility and openness to learning and adapting strategies based on feedback, changing circumstances, and evolving youth needs and preferences. (Essential)
- Resilience: Ability to navigate challenges and setbacks with resilience and a positive attitude, maintaining focus on long-term goals and outcomes. (Essential)
- Empathy: Empathetic and compassionate approach to working with young people, recognizing and understanding their diverse backgrounds, experiences, and perspectives. (Essential)
- Reflective Practice: Willingness to engage in reflective practice, seeking feedback, self-assessment, and continuous learning to enhance personal and professional growth in youth engagement work. (Essential)
- Mucking in! – working in a small team with tight resources you will not be shy about helping out with getting things done but in return you will get flexible working arrangements and a fun working environment. (Essential)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Grants and Contracts Officer
Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.
For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.
Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.
Our commitment to a culture belonging:
Internews is passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams, and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, the self-taught, and people of multiple races, nationalities, ages, sexual orientations, and socio-economic backgrounds. We are an Equal Opportunity Employer and encourage candidates of all races, genders, ages, abilities, orientations, ethnicities, and national origins to apply, and actively welcome those with alternative backgrounds and experiences.
About the role:
This is an exciting opportunity for a motivated Grants Officer to join our dynamic organisation. During this maternity cover, Grants Officer will report directly to the Director of Grants, Contracts and Compliance. They will work across all of Internews’ geographies to provide the highest standard of grant management support to partners receiving higher value grants from us. The incumbent will have a unique opportunity to learn about Internews’ work and to contribute meaningfully to the advancement of our missions across the World.
KEY RESPONSIBILITIES:
Grant Management and Compliance
· Provide grant management support to Programme Management Units, country offices and partners. Participate in regional portfolio reviews.
· Support start‐ups of partner projects by coordinating project stakeholders and ensuring that all relevant processes and procedures are in place.
· Develop guidance documents and procedures to enable effective and compliant operation of partner projects. Supports project teams in adapting Internews’ standard sub-granting policies, procedures and toolkits to country contexts.
· Review and sign off on alldue‐diligence assessments in preparation for sub‐granting to partners.
· When requested, support project teams and the Business Officers, in monthly spend and burn rate reviews and donor report submissions
· Monitor the compliance from HQ to satisfy organisational and donorrequirements.
· Monitor the implementation of partner projects to ensure the implementation process is in line with grant agreements; and proposes solutions to implementation issues. Quality‐assure partner reporting, and track co-financing liabilities.
· Provide end-to-end management of partnership agreements, including drafting.
· Participate in project close-outs. Contribute to audit; support the audit manager on queries about sub-grants.
· Maintain records on the organisational grant management system.
Partnerships and Development
· Design and implement grant management and compliance trainings for partners and Internews staff.
· Identify and document best grant management practices from individual grants, works with M&E colleagues to coordinate debriefings with stakeholders.
· Advise development colleagues on key considerations relating to donor and statutory compliance requirements as related to sub-grants.
· Contribute to the development of partner budget proposals to ensure their appropriateness and compliance.
· Transfer grant-management expertise to country offices
· Support country office leadership teams to identify requirements and recruit grant management staff;
· Deliver trainings for key grant management staff in country offices and PMUs.
Expert advice
· Manage and develop the grants expertise at GC&C team ensuring the highest standards of grant management support to PMUs, country offices and regional and multi-country portfolios as required.
· Provide ongoing feedback to the Director of GC&C on required improvement and updates on donor regulations and contractual obligations to ensure organisational knowledge is built and improved continuously, with particular focus on the consistence and continuous improvement of sub-granting processes.
· Ensure good knowledge management across grants, including key project documentation, to enable all teams supporting the grant to access information and provide a fully auditable trail.
· Contribute to annual work planning and budgeting process.
Essential Skills and experience:
· Demonstrated experience in the context of international non-for-profit.
· Strong experience in the development and implementation of grant management processes and procedures.
· Deep understanding of rules of major European donors, including the European Commission, SIDA, and FCDO.
· Proven track record in conducting due diligence on organisations and their policies, ensuring compliance and alignment with standards.
· Proven track record in grant management training and mentorship for grantees.
· Comprehensive understanding of the setup, governance, and business models of non-for-profit organisations and media
· Exceptional verbal and written communication skills in English, enabling clear and effective interaction with stakeholders.
· Proficiency in interpreting budgets and accounts, facilitating informed decision-making.
· High IT literacy, including proficiency in grant management systems (preferably U4B), Microsoft Word, Excel, and PowerPoint.
· Demonstrated self-motivation and initiative, with the ability to work autonomously.
· Effective organisational skills, including prioritisation, ensuring timely and accurate delivery of tasks and adherence to deadlines.
Personal Characteristics / team culture:
· Flexible problem-solver with a proactive 'can-do' approach, adept at overcoming challenges.
· Excellent interpersonal skills, capable of building rapport with individuals from diverse backgrounds.
· Self-motivated and capable of working independently, while also thriving in a collaborative team environment.
· Dependable and reliable, consistently meeting commitments and delivering results.
· Positive, resilient, and supportive under pressure, maintaining composure and effectiveness in challenging situations.
Desirable:
· Experience in one or several of Internews’ geographies of work: Asia, MENA, Africa, Europe/Eurasia, Latin America and the Caribbean
· Familiarity with the media sector, including trends, challenges, and opportunities.
· Understanding of the unique needs and challenges faced by independent media.
· Proficiency in Arabic, French, Russian, or Spanish.
Vacancy Timeline:
Deadline for applications: 13 July 2024.
Please note that applications will be reviewed as and when they arrive. Interviews may be scheduled ahead of the vacancy closing date.
This role will be located in the UK, therefore the successful candidate will need to be able to demonstrate their right to work in the UK prior to the start date.
PHYSICAL DEMANDS and WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
HE Partnerships at Unifrog
After successfully launching the HE Partnerships arm of Unifrog in 2020, we now support 175+ global universities with raising brand awareness, inspiring the next generation, and developing a talented and diverse pipeline of prospective applicants. We also connect universities with teachers, advisors, and international school counselors through the Unifrog online community and in-person events.
What you’ll do
As HE Partnerships Manager, your role is to grow our university partner numbers and support our existing university partners to get the most out of their partnership with us. A fundamental element of our work with universities is to make sure they’re adding genuine value to our student and teacher community. Your key responsibilities will include:
-
Make sales to universities in the UK and around the world
You’ll set up and conduct meetings with university staff in which you’ll listen to their needs, communicate our mission to them, demonstrate our offering, and seek to secure the university’s ongoing subscription.
-
Maintain excellent relationships with existing partner universities, and secure their resubscriptions
You’ll onboard new partners, conduct regular check-in calls, and consultatively support our partner universities to make the most of their partnership with us in line with their goals. It’s crucial that you maintain a sky-high resubscription rate.
-
Deliver our existing services for partner universities
Our HE offering is new and fast evolving. You’ll be involved in delivering every part of it, including:
-
Insights dashboard
-
Our Insights dashboard and reports use aggregated data from the Unifrog platform to uncover trends at subject and regional levels, and are designed to inform universities’ marketing, recruitment and portfolio planning. You’ll consult with partner universities to help them get the most out of their Insights dashboard, present reports to them, and identify potential upsell opportunities.
-
-
Student fairs, college counselor networking events, and teacher conferences
-
These events are a great way for our partner universities to interact with our community of students and teachers. We want our events to be useful and enjoyable for all parties. You’ll make sure your partners get involved in the events that best meet their recruitment and outreach objectives, as well as leveraging their best academics and student ambassadors to present to Unifrog students.
-
-
-
Identify upsell opportunities that will help our partners to achieve their goals
You’ll seek to build relationships across different university departments, such as Marketing, International recruitment or Widening Participation, to increase our scope of work with each HE partner. Central to this will be showcasing the extra support we offer in addition to the annual subscription.
-
Help develop new ways for our university partners to add and receive value
We are just getting started with how we support universities to add value for the students and teachers using the Unifrog platform, and how we support universities to receive value as well. We want you to play your part in coming up with new services we can deliver: at Unifrog we innovate quickly, and it’s everyone’s job to be creative.
What we're looking for
-
Resilient, and motivated to exceed targets
Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.
-
Strong communication skills
You’ll be in frequent communication with lots of different people, both within Unifrog and externally – this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator.
-
Personable, with a track record of excellent relationship management
At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner universities and make sure your team are doing the same.
-
Sector insight
We work with Universities around the world that are often very different from each other; you need to be quick to understand how we can be useful to them, and how they can be useful to our students and teachers.
-
Attention to detail
Whether it’s marketing collateral or a new Insights Report, it’s important you have the skills and discipline to carefully check our HE focused content.
-
Proactive attitude and willingness to get stuck in
You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.
Working together
You’ll work alongside our three existing HE Partnership Managers, our HE Partnerships Coordinator, New Business Lead (HE and Employers), as well as people on our marketing, data analysis, and school-facing teams.
You’ll be line-managed by our Head of HE Partnerships.
Key benefits
Go to our jobs page for a full list of the excellent benefits we offer our team.
-
Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.
-
Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
-
Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
-
Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
-
£37,485 per year plus commission (OTE of £60,000), plus company wide and team-related performance bonuses. Grade B.
-
Full time.
-
Work remotely or in our London office.
-
28 days paid holiday per year (plus bank holidays).
-
Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.
-
Start date: as soon as possible, though we will be flexible for the right candidates.
-
If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).
-
We can only consider candidates who have the right to work in the UK.
Application process
-
Deadline: 10:00am (BST) on Monday 17th June 2024.
-
Stage 1: Application form (~1 hour)
-
Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
-
i. Why do you want to work at Unifrog? (250 words)
-
ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)
-
iii. Tell us about a time you have either had to meet or exceed a target - what was your approach? (250 words)
-
Stage 2: Phone task (15 minutes)
-
Stage 3: Video call interview (1 hour)
-
Short pre-prepared presentation (5 mins).
-
Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
-
Phone interviews will be held throughout the application window. Video call interviews will be held w/c 24th June 2024.
-
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
-
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
Inclusion and diversity at Unifrog
-
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
-
As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
-
To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
-
To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Stonewall Housing is the delivery partner for the HouseProud Pledge Scheme, which aims to improve inclusion for LGBTQ+ social housing residents across the UK.
The scheme is available to all social housing providers and allows them to demonstrate their commitment to LGBTQ+ equality and support. Housing providers who are signed up to the scheme need to show how they listen to LGBTQ+ residents, increase LGBTQ+ visibility and provide specific LGBTQ+ training to staff.
Our new Project Co-ordinator will be responsible for the delivery and operations of the HouseProud Pledge scheme, as well as providing LGBTQ+ training for housing providers around the UK.
We want to meet someone energetic and proactive who will take the success of the scheme and run with it - taking ownership over its efficient day to day delivery and confidently expanding it's reach and profile.
Please upload your CV along with a cover letter which demonstrates how you meet the Job Description. Talk to us about your experience, skills and attributes and help us get an understanding of how you would do a fantastic job for LGBTQ+ residents across the UK.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FareShare
Job Description – Supply Chain and Logistics Coordinator (Charity Food Supply)
Reporting to: Transport & Logistics Manager
Location: Flexible, Hybrid – Sheffield or London office based
Contract: Permanent
Hours: 35 Hours, Full Time
Salary: £23,620- 24,329 (National) £24,893 - £26,203 (London)
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
As the UK’s national network of charitable food redistributors. We believe that no good food should go to waste. We redistribute surplus food to charities that turn it into meals. We are doers. We are a community. We change lives We have an excellent opportunity to join FareShare and if you feel that you would like to make a difference this may be the role for you.
The role
This important role sits within our Supply Chain and Logistics team who are responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK. You will assist the Supply Chain and Logistics Officers in their operational work on the team. The successful candidate will work closely with the Officers to support in liaising with FareShare food suppliers, transport partners and our Regional Centres in order to distribute food to our beneficiaries. The provision of excellent operational support and customer service is central to this role. It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure.
Main areas of responsibility
Food Industry Customer Service
- Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements
- Assist in capturing key account information in our CRM system
Regional Centre allocation
- Adhere to the requirements of the Network Service Level Agreement
- Work with the Supply Chain and Logistics Officers to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste
- Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food
- Using our CRM system, maintain timely records of accounts, allocations, offers and case management
- Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres
Logistics and transport
- Work with hauliers to plan transport requirements and ensure that we are able to meet network demand
- Work with Regional Centres to coordinate and plan routes for internal FareShare logistics
- Reactively solve transport issues throughout the working day
Data and analysis
- Analyse Salesforce reports to increase efficiency of allocation
- Use dashboards to monitor network issues
Team coordination and representation
- Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team
- Support the training of new team members
- Keep team process instructions up to date
Person Specification
Essential Criteria
- An understanding of food insecurity and sustainability issues, and passion for the mission and values of FareShare
- Excellent communication skills (written and oral)
- Evidenced problem solving ability
- Excellent customer service skills
- Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks
- Computer literate with good working knowledge of MS Office, in particular Excel and Word
- Self-starter, ability to work within clearly defined and agreed parameters with limited supervision
Desirable
- Salesforce or similar CRM system experience
- Experience of working as part of a project team with some responsibility for delivery of a project
- Experience of working in a fast paced and pressured operations role
- Experience of working in a customer service environment
Competencies and Behaviours
- Treating people with respect, being inclusive
- A natural inclination for problem solving
- Comfortable in a busy working environment managing competing pressures
- A desire for continuous improvement in individual and team processes and responsibilities
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan