• Are you looking for volunteer roles ?

    Go to volunteering section

1,002

People development manager jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
Closing in 7 days
Age UK, London (Hybrid)
£41421 - £45780 per annum
Posted today
Top job
Caring in Bristol, Multiple Locations (Hybrid)
£33,380 - £36,730 pro-rata (depending on experience)
Sustain and grow our income from Trusts, Foundations and statutory grants through high-value funder relationships and MEL
Posted 4 days ago
Top job
YMCA Doncaster, Doncaster (On-site)
£36,500 per year
Are you a proactive, experienced housing professional ready to make a difference to young people’s lives?
Posted 4 days ago
Top job
The Snowdrop Project, Sheffield City Centre (On-site)
£28,000-£30,000 per annum pro rata
Be part of something life changing At Snowdrop Project we help survivors of modern slavery and exploitation rebuild their lives and thrive
Posted 3 days ago Apply Now
Top job
Crohn's & Colitis UK, Hatfield (Hybrid)
£45,000 - £48,000 per year, depending on experience
An opportunity to join us as IBD Project Manager, leading and coordinating the redesign and relaunch of the IBD UK Alliance programme.
Posted 4 days ago Apply Now
Closing in 7 days
River Action UK, Remote
From £40,000 per year
The Policy and Advocacy Manager will play a key role in shaping and advancing River Action’s political and policy influence.
Posted 2 days ago
For Us Too, Multiple Locations (Hybrid)
£30,000 (FTE) £16120 (pro rata)- £32,700 (FTE) £17680 (pro rata) per year
Posted 2 weeks ago Apply Now
Closing in 7 days
Charity People, Peterborough (On-site)
Up to £31000 pro rata
Posted today Apply Now
Closing in 7 days
Shakespeares Globe, London (Hybrid)
£31,116 per annum
Posted 1 week ago
BeSpace, Oxford, Oxfordshire (Hybrid)
£26,000 - £30,000 per year
We are looking for a creative, relational, and pioneering leader to join our team as Oxfordshire Development Lead.
Posted today Apply Now
Rape Crisis South London (RCSL), Croydon (On-site)
£27,500 - £29,187 per year
Posted 1 week ago
The National Youth Orchestra, Holborn (Hybrid)
£33,000 - £38,000 per year dependent on experience
Manage pastoral support across our programmes, ensuring young people feel safe, supported and empowered while participating at NYO.
Posted 3 days ago
Family Action, Remote
£36,842 per year
This is an exciting opportunity to join our organisation, helping to shape the future of Relate’s online presence as part of Family Action.
Posted 4 days ago
Donnington Doorstep Family Centre, Oxford, Oxfordshire (On-site)
£33,366 pro rata
Posted 4 days ago
Closing in 4 days
PDSA, England (Hybrid)
£33,500 - £35,500 per year
Pets and people at the heart of what we do.
Posted 4 days ago
Page 4 of 67
London (Hybrid)
£41421 - £45780 per annum
Full-time
Permanent
Job description

Age UK's Service Delivery Management team acts as the bridge between stakeholders and Digital & Technology (D&T), ensuring service delivery meets operational needs across the organisation. This new and evolving team focuses on maintaining consistent service delivery standards through analysis and assurance of complex performance data.

As a Service Delivery Analyst, you will support the Service Delivery Manager by gathering, analysing, and preparing service management data for D&T service wrappers. These are essential for maintaining consistent service delivery standards across internal teams and external suppliers.

You'll liaise with various teams within D&T and Information Protection & Compliance (IPC), as well as external suppliers, to help ensure operational excellence and customer-focused service delivery.

This is a hybrid role, a blend of homebased and office working. The expectation is that you will attend our London office (One America Square EC3N 2LB) circa once a month for team meetings. Travel costs to the London office are not covered by the charity.
 

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Presentation = P

Experience

Experience of working as a Service Management practitioner applying ITIL principles to assure service delivery to achieve customer success. A

Service Management data reporting and analysing. A

Working to tight deadlines. A

Experience of working with automated ITSM tools/platforms. A, I

Customer Service Experience, prioritising and manging customer needs. A, I

Presentation skills. I, P

Experience of Service Management Service Design and Transition. I


Skills and Knowledge

Strong communication skills both oral and written, Self-motivated and pro-active, with the ability to remain calm under pressure. A, I

Excellent relationship management and influencing skills. A, I, P

ITSM Tooling (ServiceNow, Hornbill, ManageEngine etc). A, I

Strong analytical and problem-solving skills. A, I, P

Excellent communication skills across a variety of mediums, to all levels of the business. A, I, P

ITIL v4 Foundation. A, I, P

Personal attributes

Analytical with a high degree of attention to detail. A, I

Always looking to improve processes and other operations via CSI. A, I, P

Stakeholder Management. A, I

Ability to focus and prioritise in a high-pressure environment. I, P

Effective collaborator. A, I


Great to haves:

Skills and knowledge
SDI Certification. A
Power Platform. A
ITIL Level 4 – other certifications. A


What we offer in return

Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards – recognition awards from £100-250.

Additional Information

Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements: Internet bandwidth: 40Mbps minimum. Internet connectivity: Wired / ADSL / Fibre. Stable and safe working environment as outlined in Age UK's working from home policy.

Supporting statements and anonymisation process

Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.

Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Application resources
Posted by
Age UK View profile Organisation type Registered Charity Company size More than 1000
Posted on: 08 September 2025
Closing date: 15 September 2025 at 09:39
Job ref: Grp01523
Tags: IT, Digital, Data Analysis, Insights