Team Up is looking for a dynamic intern to support our programme team and get the most out of our systems to enable our inspirational volunteer tutors to transform the life chances of pupils from disadvantaged backgrounds.  This is an exciting internship working for Team Up supported by the Jack Petchey Internship Programme which means the postholder will be required to take part in the Jack Petchey Internship development programme and the mentoring programme. 

Terms & Conditions

• Salary: £21,157.50 per annum (London Living Wage)

• Start Date: April 2021

• Working hours: Full time role c. 37.5 hours per week

• Contract length: 12 month internship

• 25 days holiday per year, to be agreed with line manager

• Reporting to: Head of Programmes

About Team Up

Team Up works to reduce the widening attainment gap in education by helping underachieving disadvantaged pupils double their expected progress and improve their future prospects. We do this through inspirational volunteer tutors, with the support of qualified teachers.

We deliver free online and in-person small group tuition in maths and English to over 1,000 disadvantaged pupils in London and the South East each year.  We have ambitions to expand programme delivery further into Essex in 2021/22.

We offer enrichment programmes to pupils who we tutor  to raise their commitment to their tuition subjects and increase aspirations for further education or new career ideas.  Enrichment programmes consist of interactive workshops, including STEM subjects and career based Q&A’s, at top universities and employer workplaces.

Alongside our delivery team of qualified teachers, we train over 300 volunteer tutors (mainly in full time education, aged 17-21 years old) who value the meaningful volunteer experience we offer them for their future careers.  Each tutor is placed on our Rising Leaders programme where Team Up commits to provide a professional mentor to those who want one, a reference and career workshops and seminars as well as tutors being able to achieve a certified qualification with SSAT (Schools, Students and Teachers Network).

About the role

This is a demanding and exciting role for a multi-skilled individual looking to gain experience in a charity with an impactful programme and committed volunteer base.

This is a crucial role with an overview of our systems and processes,  supporting our Head of Programmes with programme delivery in understanding how to make data work for our cause. 

In this role you will be responsible for coordinating specific elements of our delivery programme including support work on our new virtual classrooms software, understanding the context in which our Head of Programmes monitors her team, our growing number of pupils and tutor performance through data and the systems around this data collection.  You’ll coordinate events as part of our Rising Leaders Programme to our volunteer tutor base which will give you an opportunity to build relationships with our alumni and communicate with them on a regular basis.  Three times a year, leading up to the start of a new term, our tutor recruitment team will need extra help and you will be able to understand the process of engaging with volunteers and onboarding them as Team Up tutors. 

When required, it’s essential this role, like all Team Up roles, join in carrying out administrative tasks to enable the charity to run effectively. 

We aim to give you a balance between detailed and structured work and an overview of our organisation with strong transferable skills to strengthen your CV for your future.

Team Up is seeking someone with ambition, high expectations and attention to detail, keen to develop themselves in an environment that rewards entrepreneurship and accountability for results. If you are committed to making a difference to young people and to your own development, this is the role for you.  We believe in supporting and teaching our pupils whilst developing our tutors and team.

You will be joining a small team of staff in a fun and friendly environment where we work hard for the mission and for each other. We look forward to welcoming you on board.

The responsibilities below are a comprehensive view of the available role but we have a clear plan of induction, training, learning, developing and reviewing over the 12 months with support from the line manager and Senior Management Team.

Responsibilities

Virtual Classroom (Vedamo system)

• Creating tutor accounts and virtual classrooms for each tuition group at the start of each term, including adding tutors to the Vedamo system

• Be a Vedamo trouble-shooter during tutoring sessions so if tutors or pupils are struggling to get on to Vedamo or upload lesson resources etc. you are able to support with these technical issues

Data Collection (Salesforce system)

• Monitor and chase up tutor’s weekly PRR (Performance Review Report) to be completed in Salesforce

• Working with our Head of Programmes and Fundraiser to understand the data required for our fundraising reports to donors and using Salesforce to create the relevant impact data reports.  Developing an understanding of how Team Up uses impact data in different areas of our organisation and for different stakeholders and learning to interrogate our database for this data.

• Supporting our Head of Programmes by using our systems for weekly monitoring data and understanding what this represents and how we use this information internally. 

Volunteer Tutors: Rising Leaders Programme

• Monitor and complete SSAT awarding for tutors

• Organising and administration of tutor development events, liaising with speakers, venues (if in person) and sending invitations

• Coordinating our mentoring programme for volunteers, where suitable career mentors are matched with volunteers to help support their own development

Tuition and Enrichment Programme Support

• Prepare and check appendices for mid and end of programme reports, this will entail working with the programmes managers to understand the needs of each school partner report

• Audit how much pupil data schools have given us and chase gaps

• Building your knowledge so you can analyse previous term’s impact data, which will be used to make recommendations for programme development going forward

• As we move online, we require many more tutors to support our online programmes, support us in managing the ongoing tasks of tutors unable to attend sessions (e.g. due to illness) and helping in coordinating cover at short notice with our delivery team

• Supporting tutor recruitment processes (at busy times) with organising tutor interviews and assisting with completing DBS checks for volunteers

 

Communications & Marketing

• Planning and monitoring collection of content for future impact report e.g. pupil and tutor case studies, school testimonials, photos of sessions and quarterly newsletter, this will be with the support of our Senior Management Team

• Assisting with the wider branding of the charity, including updating the website and maintaining social media channels

• Maintaining regular contact with volunteer tutor alumni

Administration

• Submitting the travel expenses of volunteers on our finance system,Xero, which is widely used in the charity sector

• Entering and updating/uploading data on the charity’s online database system, including work on Salesforce and Google Drive

• Assisting with any ad hoc administrative tasks to support tuition, enrichment and the Rising Leaders programme delivery

• Any other reasonable requests made by line manager

Key Skills and Attributes

Essential

• Excellent organisational and strong interpersonal skills

• Desire to own and manage responsibility for achieving organisational goals

• Confidence working with external stakeholders and young people

• An interest in marketing and communications

• Experience working in a team to solve problems

• Interest in collecting and using data to drive results

• Enthusiastic and curious about a youth charity organisation

Desirable

• Experience organising and delivering projects and events

• Experience in forming or maintaining relationships with stakeholders

• Experience of monitoring and evaluating performance data

• Experience of using and maintaining a database system

Application process

If you would like to apply for the role, please apply with a cover letter explaining how you feel you fit the requirements of the role, along with your CV.

Interviews will begin on the week commencing 22nd March 2021 with the final interviews held on Friday 26th March 2021.  Please indicate in your covering letter if this date is unsuitable so we can arrange an alternate interview date in advance.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, last year, was named Charity of the Year in the European Diversity Awards.”

​Project Administrator 

Multi-source Assessment for Consultant Psychiatrists (ACP360)

Multi-source Assessment for Expert Psychiatric Witnesses (MAEP)

The Child and Adolescent Psychiatry Surveillance System (CAPSS)

£22,000 per annum

35 hours per week
Permanent Contract

The College Centre for Quality Improvement (CCQI) based within the Royal College of Psychiatrists, works with individuals and mental health services to assess and improve the quality of care they provide.  We are seeking a Project Administrator to work across several projects, supporting the use of multi-source feedback systems and research. The projects are:

Multi-source Assessment for Consultant Psychiatrists (ACP360)

Multi-source Assessment for Expert Psychiatric Witnesses (MAEP)

The Child and Adolescent Psychiatry Surveillance System (CAPSS)

We are looking for an experienced administrator who will support the day-to-day administrative functions of these projects, which will include external and internal phone liaison; administration of electronic data systems; data entry; minute-taking, diary management, meeting organisation and financial administration.

Candidates should have good knowledge of Microsoft Office, including proficiency in Word and Excel. Experience of maintaining and setting-up effective administrative systems is essential, as are excellent communication skills, attention to detail and the ability to work as part of a small team. Please see job description for further information.

The successful candidate will be required to undertake a DBS check.

The Royal College of Psychiatrists is the leading voice of the UK’s mental health services. The College is a values-based organisation and in 2019 was named Charity of the Year in the European Diversity Awards.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

For any queries, or to apply for this role, please visit the College website. 

Closing date for applications: Thursday 11 March 2021 @10am

Interview date: Monday 22 March 2021 (via Microsoft Teams)

The College is an Equal Opportunities Employer.

Charity registration. no. 228636.

We welcome applications from all sections of the Community.

Charity People are so pleased to be working with a leading mental health charity, who are looking for an Administrator to join their Networks and Communities Department, in a temporary role. This role is home based, paying £13.86 + Holiday Pay, per hour.

This role will be focused primarily on administrative support for the team and investment stakeholders, including being the first point of contact for phone calls and email enquiries. You will be accurately updating the database as required, as well as processing payments to their Finance team.

You will be an experienced administrator, with excellent interpersonal, customer service and communication skills, who can learn new skills quickly. Practical experience and a great knowledge of Microsoft Office software, in particular Microsoft Excel, as well as MailMerge and charity CRM experience would be ideal.

If you are interested in this role, please apply with your most recent CV ASAP.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Charity People are recruiting for one of the worlds most loved international development charity, who require a temporary Data Operation's Helpdesk Administrator to join them for at least two months, starting ASAP. This role is paying £12.17 + £1.47 holiday pay per hour.

Reporting to the Data Operation's Manager, and working closely with the fundraising and finance department, the Data Operations Helpdesk Administrator is a key role within the charity. This vital role sits within the Data Operations Team, overseeing all incoming requests for support from the wider team and the service desk. The successful post holder will support the day-to-day running of the charity's CRM, by managing new user set up and performing database administration tasks. The role holder is responsible for ensuring that all users of the CRM receive a consistent level of support, by filtering and prioritising support enquires.

You will respond to incoming service desk tickets, ensuring that they are responded to and resolved in a timely manner, and assist with the import of data files into the CRM System from various agencies, ensuring the data is loaded and any issues are resolved and fed back to the team.

You will be a strong team player, with excellent attention to detail and good at troubleshooting issues with a solution based approach. This role would suit someone who has experience of using a helpdesk application, knowledge of SQL (SSMS) and its applications and working with databases in the charity sector with a great understanding of fundraising products.

If you are interested in this role, please send your most recent CV ASAP to Zelda Leader at Charity People.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

To provide administrative support which ensures the smooth day to day running of the parish and its mission in conjunction with the staff team, the PCC and wardens, and a large number of volunteers. The Administrator has a key role in supporting the church to reach out with the good news of Jesus to the parish and beyond.  He or she will be the first point of contact for many people approaching the church and may have the opportunity to offer informal Christian support.

Aim of the role: Support and empower staff to use the organisation’s information systems.  Create reports to guide service improvement and development. Proactively quality check data for regulatory reports.

Salary:  £25,235 per annum

Location: South Wimbledon

Hours:37.5 per week, Monday to Friday

Benefits: As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays pro rata, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the role

You will have a proven ability using Excel to collate data and produce reports to deadlines and will be a confident trouble shooter, capable of supporting staff with varying levels of technical skill. This will include supporting the Business Analyst to administer our customer database ‘InForm’ (developed by Homeless Link and built on Salesforce). You will support over 200 staff across multiple locations in London, generating and providing performance related data to improve service delivery across the organisation.

About you

You will have:

• Experience of using databases to input and extract data and information.
• A high standard of Excel skills is required to include formulas, V-Look ups, conditional formatting and pivot tables. 
• Experience of reporting on and presenting datasets to deadlines.
• A good understanding of the benefits that information systems bring and the ability to communicate this to colleagues and stakeholders.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

We’re looking for someone to join our team.

Based in Barking Learning Centre
(home based during COVID-19 restrictions)

Do you want to make a difference in your community? Are you compassionate? Can you communicate clearly? Do you have an eye for detail? If so, you may be just the right fit for our team.

Reconnections is a pilot led by Independent Age in Barking & Dagenham and Havering, supporting people to reduce their feelings of loneliness and reconnect to life. The service works with over 65’s for an average of six months, building their confidence, resilience and social networks.

As we are currently experiencing high caseloads we are expanding the team. We have a temporary opportunity for a service administrator, with a view to potentially expanding the role if high caseloads are maintained.

We are committed to safeguarding and this role will require DBS certificate. (we will fund an application if required)

Interviews will be held remotely via MS Teams on the 17th March. 

Please let us know in your application if you have any restrictions on your availability for interview.

To apply, please visit our website to upload a covering letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with an up to date CV.

Peace Direct is an international charity with a big mission: to work with local people to stop violence and build sustainable peace in some of the world's most conflict affected countries. More than that, we want to change the international system so that it better supports the role that local people and communities play in preventing violence and building and sustaining peace.

We are looking for a well organised person to keep our office and internal systems ticking over. Let's be honest: this isn't the world's most glamorous job but it is absolutely essential for the effective running of our office and organisation. We are a small organisation with just over 20 staff based in our London office and 7 in our US office. While we are all working remotely right now, we expect a return to the office in the second half of the year and this post will be responsible for ensuring that the London office runs smoothly. This involves ensuring all office supplies (stationery, food etc) do not run out, that all services (phones, cleaning, IT etc) are working effectively and that internal systems and processes (SharePoint, team meeting planning, minute taking, HR administration etc) are well organised and functioning as they should be. Around a third of your time will be spent supporting HR administration as this is an area we are keen to strengthen. We've found that the best people for this job are those that have strong organisational and communication skills, care about their colleagues and can handle multiple priorities without getting flustered.

While the post is based in our London office, we have closed our office due to Covid and do not expect to reopen it until summer at the earliest. Therefore the successful candidate will be expected to work from home initially.

Peace Direct strives to be a diverse and inclusive employer, with equality of opportunities regardless of personal identity, and we are committed to improving our systems and ways of working to support this, including creating a Diversity, Equality and Inclusion (DEI) working group, DEI strategy and recruitment guidelines. We strongly encourage individuals from disadvantaged and underrepresented backgrounds to apply, including Black, Asian and Minority Ethnic (BAME), LGBTQ+, people with disabilities and people with mental health challenges.

The deadline for applications is Sunday 7th March 2021. Only applicants with the right to work in the UK will be considered (we are not yet a Home Office sponsored employer so cannot consider applicants who don't already have the right to work in the UK). The Job Description is available on Peace Direct’s website and below. 

Peace Direct works hard to ensure its staff have a good work life balance and feel valued. Some of the benefits we have include:

• 25 days annual leave not including the office closing between Christmas and New Year.
• Stakeholder Pension with Peace Direct contributing 6%
• An interest free season ticket loan for the purchase of a commuter season ticket
• Flexible working hours
• Enhanced maternity and adoption leave pay (12 weeks full pay, 12 weeks half pay)
• Training budget available for all staff (we have secured ‘Investors in People’ accreditation and are committed to the development and support of all staff).
• A warm and friendly work environment!

Barnardo's National Counter Trafficking Service encompasses four distinct services operating in various geographical areas across England and Wales. This includes the Independent Child Trafficking Guardianship Service (ICTG Service). The ICTG Service is expanding and developing in 2021/2022 and we are pleased to announce some exciting opportunities to join a passionate and experienced national team . We are advertising various different and varied roles working with children and young people and/or with professionals that work directly with children.

Would you like to make a difference in children's' lives, be part of our dynamic team and embark on a learning journey with a service that is passionate about seeing positive change in the fight against trafficking and modern slavery in the UK? Have a look at our vacancies and see whether you fit what we are looking for!

We are seeking to recruit two experienced Service Administrators to join the National Counter Trafficking Service to provide administrative support in our ICTG National Hub, supporting five ICTG sites across Wales and England. This post will be supervised by the Senior Administrator .

Posts Available: National Team

Location of Post : Home Based

Hours of Work: Full-time - 36.25 hours per week
Part-time (although this is a full time post, 29 hours [4 days] would be considered).

2 posts

Permanent (fixed term funding until December 2022)

Specific Job Description

* To support the maintenance of appropriate record systems (e.g. children's case files, management and administrative records).
* To maintain the Service's policies, guides and files as required.To assist in the production of regular statistics/returns/forms on a range of topics.
* To assist in the processing of invoices and Imprest claims for goods and services.
* To book travel, accommodation and training for workers in the Service .

* In the absence of the Administrator , to provide support to the National Counter Trafficking Service .
* To provide other general administrative support as designated by the Service Administrator and Assistant Director of Children's Services as appropriate .
* To assist in the processing of incoming/outgoing post.
* To type letters and reports etc., using Word and Excel.
* To assist in maintaining appointment diaries and reminder systems.
* To arrange any meetings/appointments/events for visitors and external visits and provide all necessary facilities .
* To provide essential leave and sickness cover for the Service/Office Administrator (e.g. passing invoices and expenses for payment, maintaining the petty cash system, receipt and banking of income).
* To attend Team Meetings as required (e.g. to take "non-casework" minutes).
* To provide other general secretarial support to the Service Administrator and Team within the broad parameters of the post and person specification .

You must have strong organisational and communication skills and be able to demonstrate that you currently use the skills outlined above or have used them previously in employment, education , training or volunteering .

When completing your application please refer to your skills, knowledge and experience in relation to the Job Description/Person Specification and Additional Information Sheet. This should be done with an understanding of the context of the service described.

BACKGROUND

Mind in the City, Hackney and Waltham Forest (Mind CHWF) is a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

In co-production with our service users, we develop individualized and effective support plans, promoting both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention and mental/physical wellbeing for those at risk of developing mental health issues or who struggle with common mental health conditions.

Our strategic priorities focus on:

Innovation – developing innovative services to shape the future. 2. Co-production – involving service users to develop sustainable and effective services 3. Tackling inequalities – identifying and involving the communities which are most in need 4. Sustainability – diversifying funding sources and working in partnership.

JOB PURPOSE:

Mind in the City,Hackney and Waltham Forest, alongside community partners, has been awarded NHS England funding to develop and deliver a ‘Postvention’ service to support people bereaved by suicide. The project will support frontline services and organisations across North East London to be aware of signs of suicide and how to support people. It will also support people in the immediate aftermath of a suicide. Interventions offered within this service include suicide prevention training, peer led support for individuals, within groups and informal support/ memorial events for families with children. We're seeking a calm, compassionate and organised individual who can provide excellent customer service and is experienced in providing the administration for multiple projects such as training and groups for people  who've experienced grief and trauma. The post holders will be employed by Mind in the City, Hackney and Waltham Forest and be part of the regional Suicide Prevention Collaborative team, based at different locations offering a range of interventions to people who are at risk of suicide or who have been bereaved by suicide.

We are open to conversations about flexible working, however the postholder will need to be visible and present in the office, particularly during the first three months, subject to an individual Covid Risk assessment. We have a flexible approach to working from home.

We are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage applications from those from ethnic minority backgrounds or other underrepresented backgrounds.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please ensure you complete the equal opportunities section of the application form.

We at Mind CHWF want to assure you that your privacy and the security of your data is our top priority. It always has been, and it will continue to be, as we refine our policies and internal processes. Please take a moment to read through our privacy notice.

An international charity based in London are looking for an Office Administrator. This is a 12-month fixed term role to support the organisation by maintaining effective and robust administration across departments under the guidance of the Executive Assistant and Office Manager.

This role will suit a candidate who has previous administrative experience either in office management or HR administration. The ideal candidate will have strong written and verbal communication, an excellent eye for detail and strong organisational skills. They will have a positive and flexible approach to their work, demonstrating ability to problem solve.

Key responsibilities

* As and when is needed, to work with the Secretary General's EA and Fundraising team to schedule and support committee, advisory or team meetings
* As and when is needed, to coordinate senior management's diaries
* To manage general mailboxes for the organisation and specific teams
* To be an alternative point of contact for tenants, suppliers and/or trades people
* Ordering of office supplies
* Identifying and following up with general health and safety issues
* Any other duties requested by the Executive Assistant and Office Manager
* Recruitment and onboarding of new staff.

Person specification

* Previous experience of delivering a high standard of administrative support in a busy office environment
* Demonstrable experience of communicating to a broad range of stakeholders using various media (e.g. email, publications, letters)
* Experience of Salesforce or similar data management tool

Closing Date: 9 AM, Thursday 21 st January 2021

The role

An opportunity has arisen for a Learning and Development Administrator to join our People and Organisational Development team which comprises of Human Resources, Learning and Development, Volunteering and Internal Communications. The core purpose of our team is to support Breast Cancer Now staff members and Trustees in their work by ensuring they have the right tools and development to enable them to be the best they can be and to support the organisation towards achieving its strategic objectives.

You will be the first point of contact for all enquiries relating to learning and development and will work closely with and support the Learning and Development Manager, providing a comprehensive learning and development administrative service This will support Breast Cancer Now’s objective to offer a wide range of both online and face-to-face learning and development opportunities to all staff members.

You will also be administering our Learning Management System (LMS) as well as leading and coordinating our induction programme with your effective and streamlined administrative systems in place.

About you

In this key and exciting role, you will have demonstrable experience of working in an administrative role, with the ability to develop and set up new administrative systems and processes.

You will have experience of using a wide range of up-to-date IT technologies (Microsoft Office, Microsoft Teams, Zoom, MS Forms) to enhance your work. You will also be used to working in a people facing role with the ability to build and maintain professional relationships quickly, confidentially and with sensitivity. You will need to be able to work accurately and with excellent attention to detail, as well as working unsupervised, using your initiative.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Please note that whilst Breast Cancer Now is following Government guidelines regarding working from home, this role is based in London and the expectation is that once restrictions are eased that the post holder will be based within this office for the majority of the time. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date 11.55pm on Sunday 7 March 2021

Interview date Wednesday 17 March 2021 (Interviews will be held virtually using Microsoft Teams)

Supporter Care Administrator

London

£20,286 - £24,344 per annum

35 hours per week

Permanent

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people. We are almost wholly reliant on income received from supporters and donors to the charity. Looking after these supporters is crucial. 

Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from the charity’s supporters and members of the public, delivering excellent supporter care to all.  This involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively including all areas of administration.

In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important. 

You will have experience of working in a fast paced customer care environment, ideally within a charity, be an effective communicator and a confident user of Excel and Word. Previous database experience would be preferable. 

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is on Wednesday 10 March 2021 at 23.59.

We expect interviews to be held via Zoom on Monday 22 and Tuesday 23 March 2021.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.

• Location : London
• Status : Permanent Contract
• Salary : £24,995 - £27,782 per annum (pro rata)
• Closing date : 03/03/2021
• Interview date :18/03/2021

The National Collaborating Centre for Mental Health (NCCMH) was jointly established by the Royal College of Psychiatrists and the British Psychological Society’s Centre for Outcomes, Research and Effectiveness at University College London (UCL). 

At the NCCMH, we care about people’s mental health and wellbeing. We believe that everyone should have equal access to high-quality mental health care, with a platform to voice their needs, at home and at work or in education, and in hospital and the community.

We work with others at a national level to help make this happen, supporting the improvement of mental health services and redressing mental health inequalities.

By reviewing the evidence and co-producing guidance, standards, workforce competences and quality improvement initiatives, we enable the delivery of high-quality, equitable mental health care.

The post holder will provide administrative support to the Senior Associate Director and Senior Operations Manager and act as the central point of contact for the NCCMH. 

To be eligible, you should have proven expertise in an office environment of financial administration, diary management and general administration. You should be able to demonstrate a high degree of accuracy and numeracy with attention to detail and experience of setting up and maintaining general administrative support systems and monitoring systems. You should have advanced experience of Microsoft Excel.

The successful candidate will be required to undertake a DBS check. 

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

For any queries,and how to apply, pease visit the college website. 

We welcome applications from all sectors of the community.

Closing date: Wednesday 3 March 2021 at 10am

Interview dates: Thursday 18 March 2021 (via Microsoft Teams)

The College is an Equal Opportunities Employer. Charity registration no. 228636

No agencies or publications please.