Performance Director Jobs in Lambeth, Greater London
About the role:
The SHP Somerset Cluster is based in the heart of the London’s theatre and shopping districts – the main hub is just off Drury Lane, with the other sites near Oxford Street and Tottenham Court Road. The aim of the service is to support people over the age of 18 to navigate various support needs and develop the skills required to maintain independent accommodation long term.
As a multiple disadvantage (MD) referral and move on coordinator, you will work as part of a larger support team to ensure that consideration is given to the individual experiences of multiple disadvantage when it comes to accessing and moving on from our service.
You will work with people from their first interaction with the service: at the point of referral, ensuring that all aspects of someone’s experience is considered by undertaking a trauma informed, culturally sensitive assessment and supporting your colleagues to develop their awareness of these experiences.
From here you will then support their journey through the service by working alongside other support staff to foster a culture of move on, supporting the development of holistic and realistic move on goals.
This work will be underpinned and supported through the development of a move on programme. This programme, developed and overseen by the MD Referral and Move on Coordinators in partnership with the Recovery and Opportunity Coordinators, will be not only look to develop confidence and ability to navigate social systems, but also be accredited through SHP’s AQA Registered Learning Centre.
In addition, you will carry your own caseload for people living in the step-down services to ensure that they are prepared, equipped, and confident about moving on. This may include identifying current barriers within the system that can prevent someone from moving on successfully or within their set timeframe.
About you:
- Experience of coordinating projects across multiple teams or people with varying roles to achieve successful outcomes for vulnerable people
- Knowledge and awareness of the intersection of needs in people facing multiple disadvantage & strong understanding of how the intersection & co-occurrence of these issues can make it difficult for people to engage with support or to move on from services.
- The ability to judge the appropriate response to situations that you find challenging or emotionally difficult
- The ability to work as part of a team to ensure that everyone is clear in their roles and provide peer support and guidance when needed, working through any arising conflict professionally and successfully
- Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
- Excellent administrative and IT skills including Microsoft Word, Excel, database usage and e-mail, and the ability to interrogate and extrapolate data from various sources
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 19th May at midnight
Interview date: Interviews likely to be held week commencing 27th May 24
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.
HE Partnerships at Unifrog
After successfully launching the HE Partnerships arm of Unifrog in 2020, we now support 175+ universities globally with raising brand awareness, inspiring the next generation, and developing a talented and diverse pipeline of prospective applicants. We also connect universities with teachers, advisors, and international school counselors through the Unifrog online community and in-person events.
Our focus remains on continuing to grow our global university partner numbers and building ever stronger relationships with our current partners. We are constantly exploring how we can develop our UK and international partnership offerings to make sure they are best-supporting universities in their marketing and recruitment aims, while at the same time making sure our student and teacher users have access to the best resources and opportunities possible.
There are three main areas of work:
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Insights - We provide university partners with aggregated user data from the Unifrog platform to uncover trends at subject and regional levels, with the aim of informing universities’ marketing, recruitment, and portfolio planning.
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Conferences, webinars, fairs, and other events - These in-person and online events enable universities to interact directly with our huge community of students and teachers. We’re focused on making them both useful and fun.
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Content collaboration - We co-create written and video content for students and teachers to do with progression, learning, wellbeing, and careers, which all end up on the Unifrog platform. The content could be anything from interviews with an admissions tutor about how their institution is unique, to a guide on what career pathways are available after studying a particular subject, or a Course on how to approach medieval literature.
The foundational principle of our HE Partnerships work is that everything we do has to be useful to students and teachers.
The role and your key responsibilities
You’ll be responsible for the success of the HE Partnerships team. You’ll set the team’s overall approach, line manage the team, and be responsible for meeting our HE growth and partner retention targets. You’ll need to foster the positive and innovative team environment that we expect at Unifrog.
Here are some of the main responsibilities within this role:
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Work with other people at Unifrog to continually refine how we make sales and better support our partners through our partnership offering. For example, you’ll work with our Data analysis, Marketing, and Events teams to:
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realise requests from partners for new data insights and reports
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identify insights and develop narratives for conference presentations
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improve the events we run with universities
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Work with the New Business Lead (HE & Employers) to design and oversee the execution of different prospecting campaigns, always considering the audience (university’s location, job role of recipient, university’s priorities) and tailoring each campaign accordingly.
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You’ll need to assess which conferences, sponsorship, and other marketing opportunities we should take advantage of.
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Determine the timing and key messaging for communication with our HE partners, and work with our Marketing team to deliver this communication.
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Manage our relationships with HE network organisations (e.g. HELOA). Seek out further opportunities that help position us as thought leaders in the undergraduate recruitment and admissions spaces.
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Line-manage the HE Partnerships team, for example:
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Shadow HE Partnerships Managers on demos and review calls, supporting them to keep improving in their role.
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Oversee successful partner engagement, auditing, and Matching campaign strategies led by our HE Partnerships Coordinator
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Conduct Performance and Development Reviews with the HE Partnerships team. Support them with their personal development goals.
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Be the point person for escalating issues related to partners at risk of not resubscribing.
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To help you stay close to the realities in the marketplace, you’ll manage a small number of university accounts, and be directly responsible for their growth and retention.
Working together
You’ll line manage our four HE Partnership Managers (who are responsible for bringing new university partners on board and building upon the relationships we have with our current partners), our HE Partnerships Coordinator (who is responsible for tracking partner engagement, flagging universities of concern, and supporting better usage of partnership activities such as Matching campaigns), and work closely with other team members in our marketing, data analysis, content and school-facing teams.
You’ll be line-managed by Unifrog’s Partnerships Director for International Schools and Higher Education.
What we’re looking for
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Resilient, and motivated to exceed targets
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Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.
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Strong communication skills
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You’ll be in frequent communication with many different people, both within Unifrog and externally – this will be in person, written, over the phone, and via video call. You’ll need to be an outstanding communicator.
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Personable, with a track record of excellent relationship management
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At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner universities and make sure your team are doing the same.
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Previous experience as a line manager
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Supportive, motivational line management is a central element of this role. You’ll be helping your team both to meet their targets and to develop professionally.
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Sector insight
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We work with universities around the world that are often very different from each other; you need to be quick to understand how we can be useful to them, and how they can be useful to our students and teachers.
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Attention to detail
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Whether it’s marketing collateral or a new Insights Report, it’s important you have the skills and discipline to carefully check our HE-focused content.
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Proactive attitude and willingness to get stuck in
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You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.
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Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
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Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£57,000 to £59,000 (Grade D) plus commission and a share in a company-wide performance bonus.
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Full-time.
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9:00 am to 5:00 pm, Monday to Thursday, and 9:00 am to 4:30 pm on Friday.
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Work remotely or in our London office. (If remote, then some travel to London will be expected).
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Start date: as soon as possible, though we will be flexible for the right candidate.
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We can only consider candidates who have the right to work in the UK.
Application process
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Deadline: 10:00AM (BST) on Tuesday 7th May 2024.
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Stage 1: Application form (~1 hour) ✍️
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
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i. Why do you want to work at Unifrog? (250 words)
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ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)
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iii. Tell us about a time you have had to meet or exceed targets. What was your approach? (250 words)
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Stage 2: The next stage of the application process will be two short tasks. We will schedule these tasks throughout the application window so we encourage you to apply early.
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Stage 3: Video call interview (1 hour)
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A short demonstration of a Unifrog tool (resources will be provided) (20 mins)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
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Video call interviews will be held w/c 20th May 2024.
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Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
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Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
The client requests no contact from agencies or media sales.
Goodman Masson are thrilled to be working in collaboration with a London based charity that does so much incredible work to support parents and carers that are looking after disabled children. They do this by advocating for policy changes and campaign tirelessly to ensure that decision-makers address the inequalities experienced by families with disabled children. This amazing organisation are entering a period of exciting change and are searching for Head of HR on a permanent basis to head up their dynamic HR team and bring their performance and capacity to the next level. This role within this incredible charity is very suitable for those with experience in the not-for-profit sector.
This is a hybrid role, and only requiring a minimum of one day a week in their main office which is a short walk from Old Street Station (National Rail) and Angel Station (London Underground). This position will be reporting directly to Director of Finance and Resources and the main responsibilities for Head of HR are:
- Deliver fit-for-purpose HR services, including people management strategies, performance development, and employment relations advice.
- Act as a proactive business partner, offering support and guidance to key stakeholders such as line managers, team heads, and the senior management team.
- Collaborate with the Director of Finance & Resources to enhance internal HR policies and systems for effective organisational functioning.
- Lead the development and implementation of the future people strategy in alignment with Contact's broader strategy and commitment to diversity and inclusion.
- Manage two direct reports, oversee relationships with external partners, and ensure efficient HR and resource support services for Contact.
The ideal candidate will have the following skills and experience:
- Extensive experience as a primary resource for all HR policy matters throughout an organisation.
- Possession of a professional HR qualification, minimally CIPD Level 5 (Associate) or equivalent.
- Proficiency in organising and prioritising dynamic workloads for optimal operational outcomes.
- Skilled in conducting difficult conversations, conflict resolution, and fostering compassionate communication.
- Qualification/experience in project management
- Experience in reward and benefits review process
The following benefits are:
- Incredible developmental opportunity for those who seek to affect demonstrable change within an organisation
- Circa £54,000 pa (plus potential London weighting)
- Potential to work compressed hours and have one day off a week
- 25 days annual leave from start date (this increases by one day with every year at the organisation)
- 5% employer pension contributions
- Very flexible hybrid working arrangement (only one day in the London office required)
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
The Head of Project Development is a new and pivotal role within the organisation that will bridge the gap between our fundraising efforts and the development and implementation of projects. This strategic position is focused on developing new projects based on clear evidence of need and alignment with PCR’s mission and priorities, as well as enhancing the case for existing projects. The role will work in collaboration with the delivery and partnerships team to develop cases for support and secure substantial funding to ensure we can continue to expand and deliver impactful, sustainable projects. The successful candidate will be instrumental in expanding our operational capacity, initiating innovative projects, and contributing significantly to our growth targets for impact and the associated income to achieve this.
Key Responsibilities
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Project Development and Management: Spearhead the development of new projects and work alongside fundraising to develop bids to support existing initiatives, ensuring alignment with PCR’s strategic goals and funding opportunities.
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Fundraising Support: Collaborate closely with the fundraising team to identify and secure funding from large statutory sources, including but not limited to the likes of the National Lottery Community Fund, NHS, NIHR, and Sports England.
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Evidence Gathering: Develop a robust evidence base and demonstrate PCR’s capability through in-house or commissioned pilot work.
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Strategic Planning: Contribute to strategic planning processes, identifying key obstacles to project development, and developing strategies to overcome them.
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Stakeholder Engagement: Engage with internal teams, external partners, and stakeholders to ensure future project alignment with community needs and stakeholder expectations.
Profile of the Candidate
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Proven experience in project development and management, preferably within the healthcare, research, or non-profit sectors.
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Demonstrated success in securing funding from large statutory sources or HNWIs.
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Strong strategic thinking and planning skills, with the ability to identify and address operational and strategic challenges.
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Excellent leadership and team management abilities, with a track record of motivating others to achieve high performance.
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Exceptional communication and stakeholder engagement skills, with the capability to work effectively across various levels of an organisation.
Why Join Us?
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Impactful Work: Make a significant impact in the fight against prostate cancer, contributing to initiatives that save lives and improve patient outcomes.
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Career Growth: This role offers the opportunity to be at the forefront of strategic project development and innovation within a leading research organisation.
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Collaborative Environment: Join a dynamic team of professionals dedicated to making a difference, in an environment that fosters collaboration, creativity, and professional growth.
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Benefits: Enjoy a range of staff benefits, including access to a Bike2Work scheme, mental health services, Perkbox, BUPA health insurance offer, pension, birthday gift, ongoing L&D opportunities, generous annual leave, hybrid working options and a positive, supportive culture.
Application Process
To apply, please submit your CV and a 1-2 page cover letter outlining your suitability for the role, your experience in project development and management, and how you align with PCR’s mission.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Other Details
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Working type: Hybrid with occasional travel to meetings in and outside the office required.
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Hours: The position is full time at 35 hours per week.
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Salary: £51,579-61,322 commensurate with experience.
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Reports to: Director of Patient Projects and Influencing
The client requests no contact from agencies or media sales.
As the most senior finance professional within the organisation, the Group Accountant has overall responsibility for the quality of the consolidated financial reporting, and for supporting the Business Director with managing financial risk, setting financial strategy, and ensuring that Trustees are appropriately informed of the financial position of the charity.
The Group Accountant is expected to coordinate the preparation of high quality consolidated financial reporting. He or she will set high standards for school finance teams, support them in their work, provide advice, develop constructive working relationships and facilitate the sharing of best practice.
MIST is proud of being one of the larger charities in the UK by turnover. Our ethos and values are at the heart of all that we do, and the Group Accountant is expected to reflect these in the quality and manner of his or her work.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job Title: Employment Broker
Reporting To: Employment & Skills Manager
Staff Responsibility: None
Salary: £32,000, 35 hours per week
Location: North London – main office is in Kentish Town
DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.
Context of Job
AFK (Action For Kids) is a national charity helping young people with disabilities to develop their independence and find employment. Our vision is a world where all people living with a disability get to lead the life they choose. As part of this we provide bespoke employment skills and organise work experience placements across North London. At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 26.
Job Purpose
To support young people aged 18+ who have disabilities and/or are neurodiverse to gain employment. The role will be to primarily liaise with businesses and employers to broker new opportunities for supported and unsupported employment. You will also work with a small caseload of young people, assessing their employability skills. You will work closely with the Employment & Skills team to place young people from the Employment Coaches caseloads into employment, as well as locate some voluntary roles and work placements. You will deliver one to one job coaching to enable young people to progress towards their own goals and objectives.
Working Conditions
The post is 35 hours a week, normally between 9.30am – 5.30pm. The post holder may be expected to work some evenings and weekends as required by the job. There is a TOIL policy. This role is peripatetic within London.
Principle Responsibilities
- Engage with businesses and employers to source and secure employment opportunities for the young people AFK work with.
- Encourage businesses and employers to offer volunteering, work tasters and work placements that may also lead to paid opportunities for young people.
- Develop and maintain knowledge of the local labour market & opportunities relating to employment, work tasters, work placements and volunteering.
- Develop and maintain effective working relationships with local employer groups, statutory, voluntary and private organisations to support the development of suitable opportunities.
- Participate in employer visits with young people to engage them in the different workplace roles to further aid their choices in employment.
- Provide training / advice to employers as required.
- Provide employment support for the Employment & Skills team and produce monthly updates in line with AFKs key performance indicators (KPIs).
- Work with 1 or 2 young people to identify and support their aspirations for future employment.
- Identify any financial implications for individuals relating to full and part-time employment in connection with disability benefits.
- Work closely with the Senior Employment Coach to match opportunities for young people from the caseloads of Employment Coaches.
- Participate in regular 1-1 supervision with the Employment & Skills manager.
- Support young people in the workplace if required.
- Refer young people for specialist advice and support where appropriate.
- Monitor the progress of individuals and keep appropriate records.
- Provide timely reports and keep AFK recording systems up to date.
- Undertake necessary administrative duties relating to the role.
- Undertake learning & development as identified via appraisals and reviews.
- Carry out other duties as deemed appropriate to the post by the Executive Director of Services and the Employment & Skills manager.
For person specification please see the attached Job Description
To apply
We would like to hear from you if your values align with ours of being collaborative, person centred and empowering.
Please send your CV and a cover letter outlining your suitability for the role.
Closing date Tuesday 13th May 2024, 23:59
Interviews will be held on Wednesday 22nd May from 10am
To apply please submit your CV and a cover letter outlining your suitability for the role
Our mission is to enable as many disabled young people as possible the opportunity to work or volunteer in the community.
The client requests no contact from agencies or media sales.
Service Manager: Complex Needs Women's Service
Our client, a leading homelessness charity based in London, are looking for a Service Manager to lead a team of Support Workers in a complex needs service for homeless women in a central London borough. The service supports up to 18 female rough sleepers referred to service by local authorities, street outreach services and StreetLink.
Candidate duties:
- Line managing a staff team of up to 8 staff including both day and night support workers in a service with a total of 18 clients
- Conducting staff supervisions, appraisals and performance management
- Working with the service director to deliver the support required for clients both operationally and day to day
- Liaising with external stakeholders and promoting the service across the borough
Candidate needs:
- 2 years experience in line managing staff ideally in a complex needs service for clients experiencing homelessness
- Experience of staff performance management
- Excellent communication skills
- Experience of building links and relationships with external support providers and local authority housing services
- A DBS certificate issued within the last 12 months or registered to the online update service
If you are interested in this position, please apply as soon as possible or contact us immediately.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
An exciting opportunity for a motivated and creative fundraiser to develop a strategic programme of mid to high level donors for a charity working to build a fairer UK justice system within everyone’s reach.
As the Major Gifts Fundraiser, you will play a pivotal role in developing and sustaining fundraising relationships, working closely with the Director of Development, Chief Executive and Senior Management Team. You will be an integral member of the Development Team and work across other teams, particularly the Communications and Policy Teams to maximise fundraising and engagement opportunities and to deliver a first-class giving experience to every major individual donor.
The JUSTICE team currently work in a hybrid manner. Staff members have access to office space in London, however, attendance is currently optional. Our staff enjoy flexible working conditions, 27 days annual leave, plus the week between Christmas and the New Year, 8% employer pension contribution and access to an Employee Assistance Programme.
The application form and candidate pack are below. The candidate pack includes more information about this role including the person specification, the organisation and more details on how to apply.
The deadline for applications is 11pm on Thursday 16 May 2024. Please mark your email with ‘Major Gifts Fundraiser’ in the subject line.
Interviews will be held on Wednesday 5 June 2024. Candidates will be required to complete a test as part of the interview process.
JUSTICE is an equal opportunities employer. We encourage applications from people of all backgrounds, but particularly welcome applications from individuals from marginalised groups, those with lived experience of the justice system, as well as those underrepresented in the legal professional including women, people of colour, trans and non-binary people, and disabled people.
Please note that we will not respond to any enquiries from recruitment agencies.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for the right candidate to build their corporate partnerships career. The nature of our work means that there are significant opportunities to develop existing and new relationships that we have with companies and create transformational corporate partnerships that change the lives of the young adults with learnign disabilities and/or autism that we support. This work is also delivering real change within company culture.
Fundraised income has grown rapidly over the last three years, focusing mainly on income from trusts and foundations. We are now looking to diversify the strategy and have created this new role to take forward opportunities with companies. This new role will support the Director of Development in shaping and implementing the next phase of DFN Project SEARCH’s fundraising strategy and will lead on the development of major new corporate partnerships. They will also lead on the development and management of a small number of existing corporate relationships and sponsorship opportunities.
To support the development of this new element of our strategy we have been working with a leading corporate partnerships consultancy. They have been helping to develop our proposition for companies, developing our strategies for approaching individual company prospects, and will be available to support you in your role when you start in post.
DFN Project SEARCH is a supportive and friendly charity where you will be able to grow and thrive. We have a highly driven Board of Trustees and an ambitious business plan for growth.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Hammersmith, Fulham, Ealing and Hounslow Mind
This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.
Job Purpose
This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):
- Safe Space Community
- Safe Space ED
- Hounslow Helpline
- Nova Roots (Forensic Community Hub)
One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00(midday) – 11:30pm across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3 in person Safe Spaces and based in 3 A&E.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.
Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.
The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.
They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements.
Key Responsibilities
For full list of responsibilites, see attached job description
- To oversee the management of the Crisis Alternative Services and other services, in line with organisational values and service quality expectations.
- To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
- To ensure safe working and risk management
- To ensure feedback is provided on risk mitigation through serious incident reports.
- To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
- To complete audits and high quality reports for senior internal and external stakeholders
- To interpret performance and impact data for crisis services and be responsible for reporting against service targets
- To provide effective line management supervision to Team Managers and Support Workers
- To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
- To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
- To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
- To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
- To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
- To support the Team Managers to ensure adequate and appropriate staffing at all times within the service.
Person Specification
For full person specification, see attached job description
- A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
- Experience of managing and mitigating risks
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of how to report and mitigate risks
- Understanding of suicide prevention
- Understanding of trauma informed care
- Understanding of mental health and safety planning
- An understanding of CQC requirements for mental health
- Managing services for vulnerable people in a service delivery organisation.
- Excellent people and project management skills and significant experience of supporting and managing staff.
- Experience of working in the voluntary sector and/or statutory services
- Experience of motivating, developing and training staff
- Experience of creating and implementing safety and risk policies and procedures.
- Successful track record in planning and project management.
- Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
- Knowledge and understanding of the relevant statutory authorities including NHS and social care.
- Excellent communication skills and able to communicate effectively to a variety of audiences.
- Commitment to service user involvement and able to work with service user groups to develop this.
- Strong organisational skills and able to take control of own workload and meet deadlines.
- Ability to work independently with minimum support.
- Confident in challenging poor performance assertively, constructively and successfully.
- High professional standards and the ability to communicate these clearly to others.
- IT literate to aid communication and analysis of data.
Desirable
- Mental health registration (nurse/doctor/therapist etc)
- Mental health qualification
- Has a full driving licence and use of own vehicle (desirable, not essential. Work related mileage will be paid)
- Experience of working with databases such as Views, IAPTUS, Rio and Python
- Project management qualification
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Post is subject to an enhanced DBS check
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role: Head of Fundraising Planning
Location: London, Haig House, Hybrid 2 Days Per Week
Contract Type: Fixed Term: 12 Month Maternity Cover
Hours: Full Time, 35 Hours Per Week
Salary: £64,122 to £65,780 (Inclusive of London Supplement)
Do you want a role driving strategic, impactful change, leading an exciting and developing team to work across fundraising?
Right now, we are looking for a high performing senior fundraising leader to take on the role of Head of Fundraising Planning (maternity cover) at Royal British Legion. This senior role is an essential part of the fundraising leadership team, working to drive our strategic development and the implementation of some key projects across the department.
Leading a team of 7 with four managers, as Head of Fundraising Planning you will lead our approach to Customer Journeys, Case for Support, Portfolio Review, Innovation, Integrated Planning and Compliance.
It is an exciting time for fundraising at RBL. We are now one year into our Fundraising Strategy and have been evolving our ways of working and programme to drive growth. This role will help drive further change, championing supporter experience and bringing together organisational and sector insight.
The Royal British Legion holds a special place in the hearts and minds of generations of people in society. As the largest military charity in the UK and home of the Poppy Appeal it has provided support to members of the Armed Forces community for over 100 years.
Today is no different. The needs of veterans, young and old, serving personal and their families are growing. To support them we must raise awareness and donations, and that is where you could come in.
As Head of Fundraising Planning, you will help deliver significant income growth to enable RBL to support more veterans and their families. With exceptional communication skills, a commitment to a great supporter experience and a strong ability to influence and bring people onside, you will use your highly developed programme and project management skills to align multiple team demands to meet the strategic need.
We are home of the extraordinary Poppy Appeal and you will work alongside a dedicated fundraising team who help to bring to life this nationwide remembrance activity each year, which is the largest, longest and most memorable appeal in society.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In your application and interview, demonstrate your empathy with the Legion's mission, strong strategic planning skills, proficiency in program management, and ability to identify and address risks effectively. Showcase your excellent communication, interpersonal, and leadership abilities, along with your track record of driving continuous improvement and delivering results.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 6th May 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We are recruiting for an HR & Business Change manager for an international animal charity. You will support teams through the provision of a high level HR service, operating as a business partner to their directorate's ,with a focus on supporting change.
12 month FTC and hybrid working 1 day a week (Wednesdays) in the Central London Office
The Role
HR Managers aspects of the role
Providing business partner support to the Programmes directorate , guiding them through change with re-structures and overall organisational change
the overall management of HR advice & support on all People & Culture and recruitment matters with support from the HR Officer/HR / L&D / LMS Co-ordinator
Providing high quality day to day advice and guidance to Directors, Heads of Department, Managers and staff on People & Culture matters
Policy advice, implementation and guidance
Giving employment advice based on legal & People & Culture best practice & continually improving our processes & policies
Job evaluation and re-grading new roles
Working on initiatives & projects in the People & Culture operating plan to improve organisational performance ranging from talent management, diversity & inclusion, performance management, reward and benefits review.
Business Change aspects of the role 2 days a week
To support all change project work across the organisation working closely with the Business Improvement Team and all other directorates, developing clear change management project plans to support the people and behavioural side of change in particular
To work closely with Heads of Department on developing a continual improvement mindset and positive collective change leadership
The Candidate
CIPD Qualified
Strong experience of working in a business focused / income generating environment as an HR Business Partner.
A change leader, able to embrace/ facilitate change and to bring a continual improvement mind-set.
Strong experience of working in a business focused / income generating environment as an HR Business Partner.
A change leader, able to embrace/ facilitate change and to bring a continual improvement mind-set.
Experience of job evaluation and pay and grading.
Excellent systems knowledge and use of HR systems such as CIPHR and I-recruit.
Confident in picking up and using new technologies.
Strong IT and numeracy skills. Highly competent in using the Microsoft office suite such as Word and Excel.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
We are looking for a People Policy & Engagement Partner to join the National Theatre People Team.
The purpose of the role
The People Team provide advice, guidance and support to all National Theatre staff, line managers and senior leaders on people policies; terms and conditions of employment; recruitment and selection; performance management; staff engagement; diversity and inclusion; trade union and employee relations; discipline, grievance, and capability processes; and training and career development. We pride ourselves on providing a customer-focused, flexible, and agile service and aim to support and facilitate an open and inclusive culture where all staff can thrive.
The successful applicant for this role will lead on the development and review of employment policies, undertaking benchmarking and researching best practice to ensure the NT has a full range of accessible and inclusive policies. They will analyse and interpret business intelligence and workforce data to inform policy development and decision making whilst working with colleagues to develop guidance and training for managers and act as the department’s central advisory expertise. They will also lead on work related to the NT’s pay framework and policy and manage engagement surveys, developing routine reporting and analysis.
The successful candidate will have the following:
- Experience across a range of People functions that demonstrates an ability to work autonomously across a range of functions, including generalist, policy development, reward and interpreting terms and conditions.
- Experience of analysing and presenting information both written and verbally in informal and formal settings.
- Experience of working with information, databases and ability to interrogate and analyse data.
- Experience of working in a flexible and pragmatic way to problem-solving. Able to seek and exploit opportunities to advance objectives.
- Proven ability to communicate effectively orally, digitally and in writing adapting the message for a diverse audience in an inclusive and accessible way.
- Experience of managing multiple stakeholders, with the ability to build strong collaborative working relationships.
If that sounds like you, this may be the role for you!
Download the Job Description here.
Working with us will give you...
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Complimentary staff tickets for shows, subject to availability and policy.
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Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)
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Access to interest-free season ticket loan and Cyclescheme partnership
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Pension schemes with Legal & General and NEST
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Sabbatical option, subject to agreement and policy
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Generous sick pay
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Family-friendly employer with supporting policies
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Hybrid and flexible working, subject to agreement and policy
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Training and Development Programme via e-learning platform, and specialist in-person training relating to role.
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On-site Occupational Health and welfare support
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Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.
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On-site staff canteen and bar
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Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network
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The NT is also a member of Parents and Carers in the Performing Arts (PiPA)
Please note
The closing date for the receipt of a completed application is Tuesday 7th May 2024 at 12 noon.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
People Department 2024
The client requests no contact from agencies or media sales.
The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager is responsible for shaping and delivering the end-to-end experience of existing supporters as well as attaining new supporters.
Reporting to the Director of Income Generation and leading the Individual Giving Team, the post holder will work closely with colleagues across the fundraising and marketing teams to; create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam giving) lottery and raffle and other income streams associated with individual giving. The post holder will be working to and reporting on ambitious income and expenditure targets and ensuring that supporters have a positive experience of the charity.
The postholder will lead a Donor Administration Manager to deliver on a positive donor/supporter experience with the aim of retention of current supporters for the long term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of a baby.
Key Responsibilities:
· Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement
· Champion best practice and stewardship with individual supporters
· Grow one-off donations and regular gifts and maximise the acquisition of new supporters through direct mail and digital marketing
· Co-ordinate all communications and messaging targeted at existing supporters
· Measure performance against campaigns and appeals
· Lead on marketing and communications around Legacy giving and the Legacy and In-Memoriam supporters journey
· Lead on other forms of individual giving income streams such as the lottery or raffles, horizon scanning for new opportunities
· Ensure that CRM data is used effectively across the charity
· Ensure that GDPR policies and procedures are regularly reviewed and updated and adhered to across the organisation
· Support data benchmarking, prospect research and audits as required
· As part of a new organisation-wide approach, identify and embrace new digital opportunities, trends and technologies in relation to supporter experience and direct marketing
Individual giving, core fundraising activity
· Plan, organise and deliver a broad range of ongoing and specific fundraising campaigns and activities
· Regularly review campaign deliverables to ensure targets are on track or adjustments are put in place to mitigate any shortfalls etc
· Regularly report back to the Director of Income Generation on plans and activities
· Lead and manage the Supporter Journeys mapping and implementation programme across a range of channels and products
· Identify and develop key audience segments, in conjunction with the marketing team
· Proactively keep up to date with new trends, technologies and opportunities in relation to supporter experience and direct marketing
· Develop peer networks across the sector
· Responsible for budget management and financial approvals
· As part of ongoing annual operational planning, monitor income and expenditure and draw up relevant departmental budgets
Research & Service Development
· Identify individual giving trends and use this knowledge to continually develop new products for the charity
· In line with GDPR and complying with all legislation and the Code of Fundraising Practice: ensure fundraising and campaigns are insight-led and focused on long-term growth
· Oversee the compliance of third party agencies to ensure activity is carried out in line with the values of Life, the Fundraising Code of Practice and the law
· Input fully into the wider fundraising strategy by working closely with fellow managers and the team as a whole
Information Management
· Ensure data and information systems are up to date and provide an accurate picture of supporter segmentation, communications, preferences, permissions, requests, gifts and pledges
· Create regular and detailed reports to monitor individual giving performance against campaigns and targets
· Support the maintenance of the database to ensure records are updated, procured and implemented.
Personal and People Development
· Ensure personal continuing professional development is maintained, including attending relevant internal and external development training and workshops.
· Ability to manage own objectives and areas of responsibility within charity projects to ensure deadlines and financial targets are met.
· The post holder will be expected to liaise within the team and with key stakeholders as well as supervising specific projects and campaigns.
Line management responsibility for the Fundraising Insight & Database Officers, providing day to day management support, appraisals and objective setting, as well as working with these postholders on their own personal and career development.
The client requests no contact from agencies or media sales.
Are you looking for a change in career that can offer you flexible working in an interesting purpose driven role?
We’re the Portman Group, the UK’s self-regulatory body for alcohol marketing and we are looking for someone to provide advice and training to the alcohol industry on our marketing rules. We have two Codes of Practice: the Naming, Packaging and Promotion of Alcoholic Drinks and the Alcohol Sponsorship Code. Each Code outlines a set of responsible marketing rules that the alcohol industry must abide by. Our primary purpose as a regulator is to protect those who are vulnerable, particularly those who are under-18.
No previous experience of working in the alcohol industry or marketing regulation is necessary as full training will be provided.
Why you?
We’re interested to hear from candidates who have experience in training, learning and development or stakeholder engagement.
We’re specifically looking for someone who has the ability to speak to groups of people with a personable, informative style whilst teaching delegates the basics of responsible marketing in the alcohol industry. We’re also looking for someone who can provide clear written advice to companies on how products and promotions may be viewed under our Codes of Practice. We’re the only organisation of our kind in the UK which is why we are looking for individuals with transferable skills that we can train up on the specifics of the role.
Why us?
We’re a small organisation with a big mission and we recognise the importance of a work/life balance. We can offer flexibility and understand that this looks different for each candidate. We’re open to considering those who would like part time or compressed hours. At a minimum, we need someone to work three days a week spread across the week but there is scope for four days or a schedule that works around school hours for the right candidate.
Our office is based in Borough High Street and we currently work Tuesday/Wednesday in the office, with Monday, Thursday and Friday working from home. The nature of this role means that you will sometimes have to travel to deliver a training session in person which you can schedule within your work hours. With the shift to hybrid working, a large amount of our training is delivered virtually online.
You’d be joining an organisation with an important mission where protecting those under-18 plays a significant role in our regulatory work.
Benefits Package
· Salary £38-42k pro rata depending on hours
· Bonus scheme – potential to earn up to additional 8-10% of base salary depending on performance and length of service
· Optional contributory pension scheme (up to 5% of salary)
· Can be part time if requested (minimum of 3 days a week but open to flexi hours)
· Flexible working split typically between London Bridge office and working from home (for the right candidate we are open to discussing working from home with occasional travel for team days)
· 28 days annual leave per annum (pro rata) plus Christmas office closure
· Private Healthcare
· Season ticket loan.
Details of role
· Deliver training and briefing sessions on the Codes and on alcohol social responsibility. This includes delivering sessions virtually and in person within the UK.
· Responsible for responding accurately and promptly to written requests for advice on product marketing from producers and their agencies alongside other members of the Regulatory Affairs Team.
· To raise standards of responsibility in the industry by undertaking proactive trademark searches of newly registered products and providing unsolicited advice where necessary.
· With the support of the team, provide internal and external reporting analysis of advice requests on a monthly basis.
· Monitor product innovations via social media and press publications to identify emerging trends and provide unsolicited advice where necessary.
· Support the team in drafting blogs, newsletters, industry advice pieces and an annual Regulatory Affairs Report.
· Support the team in wider regulatory communications, including distribution of content.
· To support the Regulatory Affairs team more widely by:
o Attending industry events;
o Assisting with the recruitment of new Code Signatories;
o Providing project support as required.
· To be flexibly deployed on any other work as required by the Director of Regulatory Affairs or Chief Executive, taking into account the needs of a small organisation.
Skills, knowledge and experience:
1. Proven experience of presenting, delivering presentations or public speaking to varying levels of stakeholders, this can include teaching;
2. A personable and engaging presenting style;
3. Ability to make sound and consistent judgements;
4. Excellent written and oral communications skills to convey these judgements, with the ability to write clearly, accurately, concisely and appropriately to all correspondents;
5. A persuasive, authoritative manner with the ability to remain calm;
6. Excellent administrative skills and high standards of personal organisation;
7. Competence in use of Microsoft Office;
8. Ability to work on own initiative and be self-motivated as well as enthusiasm for being a team player in a very small organisation with a big mission.
The closing date for applications is 5pm 10 May.
We fulfil the essential self-regulatory role of ensuring the responsible marketing and promotion of alcoholic products to UK consumers.
The client requests no contact from agencies or media sales.