140

Person to person volunteer volunteer roles in cradley heath, staffordshire

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Page 4 of 10
Birmingham, West Midlands (On-site) 8 miles
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

This is an exciting new role, the purpose of which is to gather feedback from both clients and stakeholder to assess the broader impact of our work.

We are looking for a volunteer to undertake follow up phone calls to clients, this might be after an intervention with them or at intervals after closure. To ensure we a complaint with GDPR, we record consent, and this is stored on our inhouse Client database CRM. 

The volunteer will be provided with a list of questions to ask to gather feedback and would be expected to detail the responses. 

Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA 

Supervised by: Birmingham Volunteer Coordinator

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a Client and Stakeholder Feedback Volunteer, you’ll be supporting the day-to-day work of Shelter’s and providing updates on client's experiences. Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Main Tasks include 

  • Make follow-up phone calls to stakeholder and clients after they have accessed our services to gather feedback from them. 

  • Ask set questions when speaking with stakeholders and clients to see if and how advice has made a difference to them and record their responses. 

  • Assessing and adding in quantitative and qualitative data to our client database (CRM). 

  • Present the responses in an accessible format e.g. using Word or Excel. 

  • Identify key findings and/or trends and discuss with relevant team member(s) 

  • Provide insight into improvements for the activities involved 

Skills and experience required 

The aim of the post is to gather information and feedback regarding the service we offer and the impact this has made. Therefore, we are looking for somebody who is:

  • Comfortable interacting with stakeholders in person and over the telephone 

  • Is considerate of tone and language during interactions. 

  • Has good listening skills. 

  • Has strong written skills and the ability to take detailed and accurate notes of the discussion whilst on the telephone or in person. 

  • Has good IT skills, including experience using MS Office software such as Excel and Forms. 

  • Is resilient to potentially challenging conversations, while understanding the boundaries of the role. 

To enable you take part in this opportunity Shelter will

  • Provide a volunteer pack including a Handbook and all Policies and Procedures. 

  • Provide an induction into your role

  • Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

  • Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy. 

Benefits of Volunteering with Shelter 

  • Supporting Shelter in our fight against bad housing and homelessness. 

  • Gain valuable work experience and enhance your CV. 

  • Meet new people and be part of a great team. 

  • Build your confidence and develop transferable skills

This role will allow us to see the effects of the housing advice and workshop delivery received by clients and professionals and if there are any additional impacts such as increased sense of stability or more confidence in their rights. 

This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to support local people with a range of housing issues. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community. 

Posted by
Shelter View profile Organisation type Registered Charity Company size More than 1000
Posted on: 16 May 2025
Closing date: 14 August 2025 at 12:33
Tags: Communications, Housing, Business Intelligence, Compliance / Quality, Customer support, Data Analysis, Engagement / Outreach, Homelessness, Insights, Monitoring and Evaluation, Qualitative, Research

The client requests no contact from agencies or media sales.