Personal and family support worker jobs

Children and young people in London matter; their voices, experiences, and futures. They deserve every chance to make the most of their lives. But too many young people can't because they don't have the opportunities to help them thrive. This is where transformational youth work comes in, offering somewhere to go, something to do, someone to trust. 

The Fundraising and Communications Officer plays a vital and diverse role in the success of the Fundraising and Communications Directorate and London Youth as a whole. As well as taking on your own specific projects, you will offer support to the wider Fundraising and Communications Directorate across events, different income streams, and communications projects as we work to achieve our targets in excess of £3.6m. You will collaborate with colleagues, funders, and partners and meet youth workers and young people as we look to engage and inspire audiences in support of transformational youth work.

What you will be doing

• Support the Corporate Partnerships Account Manager to deliver challenging events, digital fundraising and volunteering. 
• Support the Fundraising and Communications directorate in the development and delivery of events, including the London Youth Awards, site visits, lunch and learns, Born Ambitious, and the AGM. 
• Support the Fundraising and Communications directorate in the development and implementation of a new income stream. 
• Support the Communications team on the development and delivery of on and offline communications assets. 
• Be the first point of contact for all fundraising and communications enquiries. 
• Collaborate with the Communications team to ensure all pages on our website are up to date, accurate and compelling, and position our charity as a credible partner of funders. 
• Undertake research on behalf of the Fundraising and Communications teams as appropriate. 
• Provide essential administrative support to the Fundraising and Communications Directorate. 
• Ensure all information is recorded in an accurate and timely manner across all relevant systems and in line with relevant processes and procedures, including Salesforce and Sharepoint. 
• Contribute to the team's annual plans, strategies, budget planning, and reforecasts where appropriate. 
• Understand, support and communicate the vision, mission, and aims of London Youth and the needs of young people and youth organisations. 
• Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues, young people, and youth organisations. 
• Follow our organisations anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. 

What you bring to the role 

Knowledge and Experience: 

• A good understanding of income streams and how fundraising teams function. 
• A good understanding of communications teams, their key responsibilities, and how they function. 
• Strong written and verbal communication skills. 
• Proven ability to engage with stakeholders. 
• Proven administrative experience. 
• Experience of support on the development and delivery of events. 
• Demonstrable experience of undertaking and present research. 
• Demonstrable experience of leading on projects. 

Attributes and Behaviours: 

• Passionate about and committed to improving the lives of children and young people. 
• A demonstrable sense of ambition and drive, underpinned by a can-do attitude. 
• Ability to work on your own initiative. 
• Collaborative team member, willing to seek advice and support from others. 
• Creative mindset. 
• Commitment to quality and attention to detail. 
• Problem solver and comfortable working in a changing and flexible environment. 
• Resilient and able to adapt and thrive in a target-driven team. 
• Passion for personal and professional development with willingness to learn new skills. 
• Willingness to work occasional evenings and weekends when required. 

You will be able to demonstrate our values of being: 

• Ambitious
• Collaborative 
• Inclusive 
• Accountable

Why work at London Youth 

• Generous holiday allowance - 39 days paid holiday each year (including bank holidays and closure days). 
• Employer 4% pension contribution. 
• Additional leave granted to support voluntary activity. 
• Free access for you and your family to the Employee Assistance Programme. 
• Free Health Care Cash Plan. 
• Free access to the 'Headspace' app for you and your family. 
• You will be working with a fantastic team of passionate colleagues across London Youth. 
• You will be making a difference to the lives of young people!

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

An exciting opportunity has arisen within our Buckinghamshire Service for you to join a dynamic team committed to supporting children and young people who have been affected by someone else’s drug and/or alcohol use. The role of a Children and family Worker will support children and young people under the age of 18 on a one-to-one basis in a confidential space. The role will deliver a wide range of interventions/ education though activities, such as games, arts and crafts and emotional wellbeing resources. The role will utilise a young person-centred approach, empowering them to explore situations which they feel they have little control over to support them to lead a safe, happy, and healthy life.

The role will work in partnership and liaise with other young people services throughout Buckinghamshire, to provide holistic support to young people accessing the service. We need to record information about what we do, so enjoying a bit of admin work and attention to detail is important, but most of the time you’ll be enjoying working with young people from all backgrounds, making a difference to their lives. You will be required to work flexibly across operational sites as required so must hold a full UK driving license and have access to a car. Don’t worry, there is a wide array of training and development opportunities to help support you in your work.

Where: This role will be based across Buckinghamshire County

When: We're looking for the right person to join our team ASAP on a permanent contract

Hours: 37.5 per week

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Responsibilities

About the role: 

• To holistically support CYP affected by parental substance misuse, using a range of interventions including group work, 1:1 work, whole family interventions, safety planning and safeguarding working closely and proactively with the family unit to support positive and sustainable outcomes.
• Identify families in conjunction with other agencies, who will benefit from a Think Family / Whole family approach, negotiating participation and engagement with the programme of care.
• Identifying and responding effectively to potential safeguarding issues. 
• Reducing drug and alcohol related harm to young people and the wider community. 
• Working with young people to support positive, holistic outcomes in relation to their health and wellbeing, enabling them to lead safe, healthy, and purposeful lives: reducing risk and increasing resilience 
• Working flexibly across sites where required

About you: 

• Experience of working with young people and knowledge of the issues they face 
• Knowledge of safeguarding concerns in relation to children and young people and the Fraser Competence framework 
• Have an excellent understanding of drug and alcohol issues and experience of working within a related field 
• Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods, including relevant best practice guidance 
• An accomplished communicator, both verbal and written with a high degree of personal IT competency 
• Be able to accurately update and maintain records and to work to deadlines for the submission of information, e.g., reports 
• Have excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives 

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only — we will not be engaging agencies for this vacancy. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. 

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

24/8/2026

Closing Date

17/8/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

We are seeking a day support worker for our high-quality, self-contained accommodation for women who have experienced homelessness and multiple disadvantage. The aim of the service is to provide a therapeutic, trauma and psychologically-informed environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The role is located at an 18-bed, 24-hour supported housing service in Clapham.

In this role, you will provide support to all the women, including co-designing and running activities (such as art groups, self-care sessions, nature walks, cooking activities etc.) and accompanying women to appointments. You will work closely with Specialist Support Workers who manage individual resident support and safety plans.

The service and the wider organisation recognise the high levels of trauma that precede and perpetuate homelessness, and the complex, interconnecting needs that develop against this backdrop (including mental and physical health difficulties, substance misuse, brain injury, emotion dysregulation, interpersonal problems, and stigma and exclusion). The service operates as a best-practice, Psychologically Informed Environment (PIE), working in close partnership with homeless mental health experts and includes an in-house psychologist, offering therapeutic input to residents, and support and training to staff. In this role, you will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.

The post holder will undertake 8-hour shifts on a 7-day rota, covering the hours 07:45 am to 20:15 pm. Please be aware that the building has several floors and no lifts.

Due to the nature of this women’s supported housing service and the needs of the residents, this role is open to women only. This is considered to be an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.

Salary: £30,722 - £35,341 (Scale Points 7 – 17)

Closing Date: Wednesday 5th August 2026
Interview Date: Friday 14th August 2026

 

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

RCJ Advice is an exceptional Citizens Advice and Law Centre delivering national legal advice services, both frontline and second tier, to people who are unable to afford legal representation and advice. We are based within the Royal Courts of Justice, the Central London Family Court and community sites across London, where we deliver local Citizens Advice services.

This role offers the opportunity to join the Finding Legal Options for Women survivors (FLOWS) team.

As part of the FLOWS team, the postholder will support survivors of domestic abuse and the frontline professionals who work with them by providing information, advice and guidance on domestic abuse matters and available legal options. Support will be delivered via telephone, email and in-person appointments, helping survivors to understand their rights and access appropriate legal remedies.

The role will contribute to the delivery of the FLOWS service by reviewing CourtNav applications, providing initial triage, information and signposting through the FLOWS support line, and delivering dedicated legal advice appointments to survivors of domestic abuse. The postholder will also assist with casework under supervision.

This post is subject to a DBS check.

Youth Impact Advert

Community Hidden Harm Awareness Team (CHHAT) Practitioner (Essex)

Permanent with funding until 31st March 2027

Band 6 £29,855 35 hours

About the role: We are looking for an experienced young people's practitioner. You will be confident in your work with young people and join our dynamic, ambitious team.

CHHAT provides a programme of targeted support services to identified, young people/young carers. The CHHAT practitioner will provide support to, and improve the physical, mental and emotional wellbeing of young carers. You will address a number of target areas including emotional or physical abuse, domestic violence, neglect, social exclusion and isolation, truancy and/or underachievement at school, as a consequence of a parent or other significant family member using illicit drugs, alcohol, prescription medications or parental/carer mental health issues. Our engagement with young carers covers early to high intervention needs. We also support cases of historical parental substance use, where the young carer may, or may not still be residing with their parent, but continues to be affected by the experience.

In order to be successful with this role, you will need to be able to demonstrate that you have extensive experience of: -

Delivering direct interventions with vulnerable young people (8-18) on both a one to one and group work capacity.

Co-producing care and safety plans with young people that are young people led, focusing on both a relational & strength-based approach.

Extensive partnership working in a multi-agency environment to ensure that the needs and wishes of the young person are heard and acted upon.

You will work as part of a team and need to be able to work in a flexible way which includes flexing their day and work location as need indicates, including being based in the locality office in Chelmsford and working in the home environment to increase convenience and accessibility, as well as extensive travel throughout Essex to reach and meet Young People.

You will need to demonstrate that you have:

-A relevant professional qualification working with vulnerable children and families is desired e.g., Diploma/degree in social work, counselling qualification, professional youth worker or related NVQ or degree. Or Substantial relevant experience of working with vulnerable young people facing significant challenges within this sector.

-Substantial experience of working with vulnerable young people and families that are hard to reach and from diverse backgrounds on both a one-to-one basis and through group work interventions.

-Experience of supporting adolescents who are dealing with complex and sensitive issues through offering advice and advocacy.

-Experience of partnership and multi-agency working.

-Experience of working on one's own and within a team.

-Experience of using IT based case management systems

Benefits include but not limited to:

-36 days' annual leave, inclusive of bank holidays, increasing with length of service

-Enhanced maternity/paternity leave

-We match up to 8% pension

-Free counselling service

-Opportunities to develop and widen your skills

-2 days of paid volunteering time per annum to support another part of the organisation

About us:The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

Our Youth Impact domain creates impact for children and young people. With highly skilled and experienced staff working across England and Wales, we provide direct support to children, young people, parents and carers, as well as conduct research and influence Government to make changes. We also provide training for professionals. Our value driven team change the lives of children in this country for the better — and with your help and expertise, tomorrow we can support even more.

Closing date: Midnight on Tuesday 25th August 2026Interviews: Friday 4th September 2026

The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 5 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.

Senior Young Dads Worker (Neurodiverse)

About NEYDL

North East Young Dads and Lads (NEYDL) was founded in 2017 and has grown rapidly to become one of the UK’s most recognised organisations supporting young dads, men aged 25 and under in a fathering role. Our vision is for young dads to be valued and supported as parents. In 2024/25 we supported 217 young dads directly and achieved 100% satisfaction among the young dads we work with.

We are a non-judgmental organisation built on mutual trust, respect and honesty. Many of our staff are young dads themselves or have lived experience relevant to the communities we serve.

About this role

We use the term ‘young dads’ to refer to young dads, expectant dads and non-birthing partners aged 25 and under. This includes people within this age bracket who self-identify as father figures, including kinship carers and non-birthing partners.

We use the term ‘neurodiverse’ as an inclusive term covering young dads who are autistic, have ADHD, dyslexia, dyspraxia or other forms of neurodivergence, whether formally diagnosed, self-identified or awaiting assessment. We recognise that neurodivergent young dads can face additional barriers in accessing parenting support, including in how services are structured, communicated and delivered, and that these barriers are often compounded by stigma, exclusion or a lack of appropriate adjustment.

This is a dedicated role to ensure neurodivergent young dads can access the high quality support NEYDL offers, and that our wider service offer is genuinely accessible to them. You will provide direct, adapted support to neurodivergent young dads, while also building NEYDL’s organisational understanding of how to work effectively and inclusively with this group.

What we are looking for

We are looking for a motivated and experienced worker with a genuine understanding of neurodivergence and its impact on young fathers, and the ability to adapt support, communication and activities accordingly. You will be a confident networker, able to build relationships with both young dads and the services and organisations that support neurodivergent people across the North East.

We particularly welcome applications from people with lived experience of neurodivergence, either personally or as a parent or carer of a neurodivergent child, and from people with lived experience of young fatherhood.

What we offer

NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does.

In addition, we offer:

• 7.2 weeks’ annual leave per year (pro rata), inclusive of statutory and public holidays

• 5% employer pension contribution

• A flexible hybrid working arrangement

• Regular supervision and fortnightly team meetings

• Funded professional development and training

• Mileage paid at 55p per mile for business travel

How to apply

To apply, please send your CV (no more than four pages, including two references who can be contacted if successful) and either:

• A covering letter of no more than two sides of A4 (Arial, size 12)

• Or a video of no more than four minutes

In your application, please address:

• What excites you most about this role and how it connects to your skills and experience, bearing in mind the person specification

• What relevant lived experience you would bring to this role

• What experience of engaging with neurodivergent young people, families or communities you would bring to this role

Applications must be received by midnight, Sunday 16 August. 

Shortlisting: 17 & 18 August. Interviews: Friday 21 August.

NEYDL is committed to equity, diversity and inclusion. We welcome applications from all backgrounds and particularly encourage applications from people with lived experience relevant to the communities we serve.

In addition to the around 40 young people we see every day out our centre, New Horizon provides the only youth-specific street outreach service to young people facing homelessness in London. We use our extensive housing expertise to place young people who are currently or at risk of rough sleeping into accommodation that is appropriate and safe, whilst encouraging them to access the day centre to benefit from the wide range of services we offer. This role will involve regular street outreach shifts (early mornings and late evenings) across London, aswell as supporting young people at the day centre. The role works as part of our wider Rough Sleeping team, developing a best practice approach to supporting young rough sleepers and those who are hidden homeless.

Key details

• Contract type and hours: full-time 35 hours a week, fixed-term contract for 12 months.

• Starting salary: £32,136.00 (scale £32,136 - £35,778)

• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR

• Application deadline:9am, Monday 24 August

• How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

Key objectives:

• To contribute to the delivery of the NHYC street outreach service, delivering a holistic service to young people who are street homeless, enabling them to move on to independence.

• To build and maintain a network of external partnerships with services supporting those impacted by rough sleeping.

• To enable delivery of a trauma-informed service to young people.

• To support delivery of NHYC’s rough sleeping prevention strategy and best practice youth-specific outreach services.

Reporting to: Head of Services - Rough Sleeping and Services Manager (Outreach)

Main tasks and responsibilities

Young people services

Providing comprehensive support through 1-1 and small group work with young people sleeping rough. This will include:

1. Working within the Rough Sleeping team to ensure young people receive a high-quality service from the point of registration to move-on.

2. Carrying out at least two street-based outreach shifts each week (early morning and late evening required).

3. Carrying out housing assessments with young people and referring them into appropriate accommodation.

4. Managing a transitional case load of young people and helping them move forward and access appropriate services.

5. Working in partnership with the Outreach Team and other external teams, such as commissioned street outreach services, mental health, and substance misuse services.

6. Providing expert coaching and guidance to young people and monitoring and evaluating their progress.

7. Continued use of feedback and showing a commitment to a service that is sensitive and responsive to young people’s needs, including:

   · Completing registrations, outcomes assessments, risk assessments and action plans with young people.

   · Ensuring that all relevant work is recorded on the New Horizon database system and Chain database.

   · Ensuring risk management and assessment procedures are followed.

   Delivering advocacy and referrals to appropriate services, including making internal referrals

8. Contributing to the management and development of the team and day centre, including attending daily handovers, ensuring that Health and Safety issues are addressed at all times, attending Reflective Practice and team meetings.

9. Taking a hands-on approach to working with young people

10. Participating in the training and supervision of new staff, volunteers, students and locum workers and actively promoting a learning and development environment.

Networking and Liasion

To proactively liaise, communicate and negotiate with internal specialists and external agencies. This will include:

1. Seeking out and responding to opportunities with external partners who might offer resources, funding, or individual services relevant to young people’s needs e.g, Local Authorities, Social Services, Community Psychiatric Services, DWP, drugs and alcohol support, and other voluntary agencies.

2. Promoting and representing New Horizon Youth Centre at relevant forums and meetings.

Information management

To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:

1. Producing written reports in a variety of formats to meet the requirements of New Horizon, external service providers and funders, e.g., project reviews and assessment reports.

2. Inputting and extracting information from client monitoring systems other accounting and database systems. Utilising other relevant software for the production of correspondence and reports.

3. Being self-servicing in day-to-day administration and following team and NHYC’s administrative procedures.

Reviewing personal and professional development needs

To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:

1. Continuously reviewing own working practices in line with feedback and current best practice.

2. Taking a proactive approach to supervision and attending clinical supervision, weekly team meetings as well as line management supervision every 4-6 weeks.

3. Reviewing and evaluating own performance to identify strengths and areas for development.

4. Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection, and practice.

Other

To contribute positively and constructively to the development of the teams, service and NHYC. This will include:

1. Covering for other members of the team where necessary.

2. Following NHYC’s policies, procedures and performance expectations in all functions of the post.

3. Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Managers, Head of Services or Leadership Team.

At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong.

Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love. 

We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.

Please note that the salary shown is for full time hours and would be paid pro rata for part time (22.5 hours per week). The actual pro rata salary is £19494.00) This role requires a DBS check and three forms of ID provided (one photo ID).

 Please see the attached Job Profile for a full list of responsibilities 

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. If you are applying for a Skilled Worker Visa for the first time, this role does not meet the current eligibility criteria for sponsorship under the immigration rules.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks, and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship or the transitional provisions, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with the UK Immigration Rules applied in the UK and the Civil Service. You can read more about Skilled Worker visas and the eligibility criteria on the government's website.

Job Description

Context:

CAP's mission is to end UK poverty by equipping churches to reach their communities. We exist to empower and serve churches through exceptional partnerships, delivering impactful debt advice and coaching services. Providing accessible, community-rooted support to those facing financial and social challenges across the UK. Our approach is centered on empowering individuals providing holistic support to achieve financial resilience through expert debt advice and tailored coaching products. This approach goes far beyond financial stability, creating lasting personal and relational transformation and contributing to a society where all can flourish. We are committed to fostering strong relationships with our church partners, ensuring a collaborative and effective service that continually improves to meet the evolving needs of local communities.

Purpose:

The Enhanced Support & Grants Team Manager is instrumental in ensuring our clients who present with the most complex and vulnerable of situations receive specialised, tailored support to achieve financial stability and become debt-free. Including monitoring CAP’s Grants team who secure financial support for those accessing insolvency options.

Your key focus is to lead and empower a team of specialist Debt Advisors who operate at the intersection of complex financial distress and significant personal vulnerability. This involves not just triaging and assessing, but creating holistic, life-changing solutions while continuously monitoring and proactively intervening in clients' safeguarding and wellbeing needs. As the Team Manager, you will work in partnership with the Safeguarding Lead, exercising direct oversight over high-risk cases and proactively identifying and managing evolving areas of risk, in strict adherence to the FCA’s stringent guidance on vulnerable customers.

Personality:

We are strong collaborators and communicators, dedicated to building strong connections within our team, the Hubs and with local CAP workers, ensuring resources are allocated effectively and holistic client support is prioritised. 

We are confident decision makers and are comfortable working in high risk environments where situations can evolve quickly.

We are advocates for our team members, inspiring, empowering, and challenging them to reach their full potential, ultimately making a tangible and positive impact on the lives of those we serve; clients and churches alike. We think big-picture as well as about the details using data to make good decisions. 

We are decisive leaders who thrive in high-pressure, rapidly evolving environments, where the consequences of decisions directly impact vulnerable individuals.

Passion:

We are passionate about developing and empowering high-performing teams to deliver outstanding support to Service Delivery and our clients. We believe in creating an environment where advisors and case officers are equipped, challenged, and inspired to provide exceptional support to partner churches and clients. We are passionate about collaborating with regional partners to drive impactful change and ensure service level agreements are consistently met.

• Reporting to: Head of Church & Client Support

• Direct Reports: Enhanced Support Leads

Responsibilities

• Effective personnel management of staff, to facilitate the delivery of a high-performing debt help service in collaboration with the church through:

  • Ensuring adequate staffing by managing holidays, sickness and other absence within your team and across the Hubs

  • Regular catch-ups which include feedback on quality and output indicators, client outcomes and customer service. Bringing encouragement, challenge and coaching on how to improve these and seeking to empower team members.

  • Delivering effective team communication, both written and verbal, to engage staff members in business as usual and aid smooth change management. Demonstrating active ownership of organisational awareness and wider strategy.

• Workload management to facilitate an effective debt service by:

  • Collaborating with the Enhanced Support Leads, Enhanced Support In-Team Specialists, the Regional Team Managers and the Senior Hub Delivery Managers to ensure the workload is prioritised to meet agreed Service Level Agreements.

  • Participation in the wider Church and Client Support management team. This includes working with other Team Managers in your department, taking ownership of decisions pertinent to your area and covering responsibilities as needed when other managers are absent. Also included is attendance and participation on a directorate wide level and the willingness and ability to lead in that broader context where required.

• Overseeing Specialised Client Support 

  • Provide strategic oversight and guidance to the wider team of in-team specialists. This includes ensuring appropriate escalation pathways and adherence to best practices in safeguarding and the FCA’s consumer duty regulations. 

  • Responsibility as a Senior Safeguarding Officer and point of escalation for high risk situations across Service Delivery.

  • Being willing at times to speak to clients who are in high risk situations of vulnerability around mental health or domestic abuse.

  • Confidence in and experience of speaking about topics of vulnerability and safeguarding.

  • Ownership and strategic development of the Person at Risk of Violence procedures at CAP - oversight of current waiting times and development of procedures, such as a self-help pack.

• Overseeing the grants specialists workload

  • Oversight of the Grants team workload - engagement with specialist case officers, in particular channelling vulnerable client concerns.

  • Building and maintaining strong relationships with new and existing grant funders.

  • Budget oversight for grants obtained, with responsibility for coordinating quarterly reports for funders as required. 

• Management of Key Stakeholder Connection

  • Working alongside key stakeholders in the Agility and Mission & Movement directorates, to ensure the voice of those facing complex and vulnerable situations is integrated within all areas of the organisation.

  • Collaboration with Local CAP Workers; amplifying the consistent voice of Enhanced Support through training and information sharing. 

• External reporting

  • Oversight of the net promoter scores and outcomes for vulnerable clients; contributing to the content of the annual Consumer Duty report and the Foreseeable Harm risk register, representing Enhanced Support in this area.

• Mitigate risk by:

  • Proactively identifying and managing risks associated with supporting vulnerable clients, including financial, reputational, and safeguarding risks. Maintain robust processes and procedures to ensure compliance with all relevant regulations and internal policies.

• Foster a healthy team culture within their immediate team and across the department through 

  • Regular and effective stand-ups and team meetings, which include connections with Local CAP workers.

  • Encouraging engagement with wider CAP life and relevant regional events.

  • Monitoring, sharing and taking action based on the available data sources 

  • Bringing encouragement and challenge based on CAP’s cultural values, capturing and celebrating moments of faith.

• Champion the value of personal development by

  • Onboarding new staff and supporting them through their probation and sign-off process through regular reviews and goal-setting 

  • Facilitate team member engagement with CPD training and invest in long-term development through annual appraisals and development reviews 

  • Invest in their own personal development and attend relevant training within Service Delivery and across CAP

• Staff wellbeing 

  • Oversight of approvals for Service Delivery clinical supervision referrals.

  • Coordination of peer reflective practices groups with external providers.

• Strategic Direction

  • Proactivity in seeking out and encouraging continuous improvement, showing the ability to lead through change, leading to service improvements. To be available for general queries, strategic oversight and advice on operational impact during preparation and implementation of new processes and policy updates.

  • Work to empower Debt Advisors to feel confident in managing enhanced support cases to meet the demands of our target clients needs

• Any other tasks relating to these or other operational functions of the charity that are seen as necessary by your line manager

Skills required

• Confident decision maker

• Excellent communication at all levels

• Ability to produce excellent results through the use of team dashboards

• Ability to lead a team in actively promoting the cultural values of CAP

• Ability to develop strengths and skills in others

• Ability to challenge poor performance

• Ability to prioritise time, tasks and attention effectively in a pressured environment

• Able to hold a good balance between detail and the ‘big picture’

• Good strategic insight and understanding of organisational aims

• Ability to collaborate across teams and departments

• High emotional intelligence and ability to understand the human factors involved in the role

• Capable of maintaining own emotional wellbeing

• Skilled in techniques that assist in team strategy e.g. problem definition, ideation, LEAN methodologies

Experience:

Essential

• Experience of delivering results in a service based environment

• Experience of having to work using your own initiative

• Experience of supporting vulnerable people

• Experience in a safeguarding coordination role 

• Experience of leading and managing a team of staff

Desirable

• Experience of working within Service Delivery, and CAP debt help procedures

• Experience of leading a safeguarding or vulnerable client project. 

• Experience of leading teams to meet key objectives or targets

• Mental health first aid training or similar experience

Culture

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.

CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises:

• Spiritual Rhythms: We start our days with prayer and worship, staying connected to our 'Why.'

• Celebration: We are 'Debt-Free' obsessed. We ring bells, share stories, and celebrate transformation.

• Collaborative Bravery: We tackle big problems (like UK poverty) by working across teams and daring to try new things.

• Inclusive Belonging: We want you to bring your whole self to work, knowing you are valued for who God made you to be.

Christian Commitment

• The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith 

• Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of one's own personal faith and in line with CAP’s Statement of Faith.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:

• A responsibility to ensure a safe environment in which CAP services can be delivered. 

• Identifying children and adults where there may be safeguarding concerns.

• Following the CAP Safeguarding policy in addressing any concerns appropriately.

Other Responsibilities

• Being willing to pray with each other and fully engaged with our Christ-centred culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

• Attending annual CAP staff conferences and team revive days.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances.

Educational requirements

• A levels or equivalent 

Criminal Justice Substance Misuse Recovery Worker

The Recovery Hub, Portsmouth

37 hours per week, 12 months fixed term contract

Salary Scale:  22-26 (£26,986 - £30,561 per annum)

 

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association.  The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

The Role

The role will be based at The Recovery Hub in Southsea, but the work will involve taking on lead positions within the criminal justice substance misuse team and co-location, visiting clients with other services or in clients’ homes, and working alongside key partner agencies. You will work within a flexible 37 hour working week including a rota of regular evening work and some work at weekends.

The Impact you will make

• The role will involve working with people who have experienced trauma, substance misuse and mental health issues, where you can use your knowledge of criminal justice services and of the impact of substance misuse on individuals, families and the wider community.
• You will be able to support and manage a caseload of clients safely and effectively who will have a wide range of needs, risks and differing levels of motivation to change or engage in treatment.
• You will understand the impact of substance use and alcohol dependency and be skilled to offer an array of suitable and psychologically informed behaviour change interventions. This will include monitoring medical Opiate Substitute Prescriptions, completing drug screenings of urine and saliva samples, and exploring Psychosocial support options through one-to-one support so that your work helps people towards making their lives better.
• You will work closely with Portsmouth criminal justice services and be based from a range of different locations as directed by your line manager. These locations will include; Portsmouth Probation, Court teams, IOM offender management and Portsmouth custody. You may also need to travel to prisons to meet people on release from their custodial sentences, to help minimise risk of relapse and potentially fatal overdose once people begin integrating back into the community.

The Ideal candidate

• You will have a background in working in a structured one to one setting with clients around trauma and ideally have a solid career background in substance misuse, criminal justice, mental health or a similar vocation.
• You will work in a holistic and person-centred approach to support individuals who want to make changes to their lives by investing in professional relationships to help understand people’s needs and understand goals and interventions that are important.
• Working assertively to engage hard to reach people and clients who are resistant to treatment are important skills, and workers often need to be tenacious in their approach.
• Good risk assessment and management skills are essential, as well as a strong ability to build meaningful and trusting relationships with people.
• Your work with people will help keep clients safe with underpinning foundations of recovery, change and harm minimisation techniques. This will enable SSJ to deliver our purpose to create engaging opportunities for growth and development for employees and our service users alike. 
• Our ideal candidate will have high self-awareness and recognise your own resilience and challenges.
• You will have excellent time and diary management alongside a high standard of case record keeping and communication skills with clients and professional alike. 

What we can offer you

We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Car Scheme
• Blue Light Card

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.

Application closing date: Friday 14^th August 2026

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.

About Kinship

We are Kinship. The leading kinship care charity. 

We're here for kinship carers - friends or family who step up to raise a child when their parents aren't able to. 

We support kinship families across England and Wales and are expanding our work into Scotland.

Let's commit to change for kinship families.

Purpose of the role: 

The Kinship Navigator provides intensive, time-limited support to kinship carers through the Kinship Connected programme, a structured six-month intervention designed to help kinship families stabilise placements and access the support they need.

Working directly with kinship carers in West Dunbartonshire, you will build trusting relationships while completing structured assessments, goal setting and reviews to help families strengthen their support networks and navigate services such as children’s social care, education, health and community support.

This is a community-facing role, working from Y Sort It’s offices and directly in kinship carers’ homes and community spaces. You will work alongside Y Sort It’s Intandem mentors to ensure that both carers and the children they care for receive coordinated, complementary support.

Accurate recording of your work is essential to enable Kinship and Inspiring Scotland to understand what is working, demonstrate impact and learn from this pioneering pilot.

Direct support

You will provide intensive one-to-one support to kinship carers for up to six months, working within the delivery approach set out in the Kinship Connected Service Manual. You will also establish and facilitate a monthly support group for kinship carers in West Dunbartonshire.

This may include:

• Providing emotional and practical support to kinship carers.
• Completing structured needs assessments, SMART goal setting and regular reviews with kinship carers.
• Advocating for kinship carers in meetings with professionals where appropriate.
• Establishing and facilitating a monthly support group for kinship carers in the local area.
• Mapping local services and building relationships with organisations that can provide specialist support, training or activities for kinship families in West Dunbartonshire.
• Liaising with schools, local authorities and other professionals to coordinate support around families.
• Supporting kinship carers with challenges relating to the child(ren) in their kinship care.
• Signposting to relevant services, support organisations and Kinship training opportunities.
• Referring children in kinship care to Y Sort It’s Intandem mentoring programme where appropriate.
• Coordinating celebration and family events (including in Kinship Care Week).
• Supporting applications for grants for essential items or family breaks.

Partnership working with Y Sort It and Inspiring Scotland

• Work closely and collaboratively with Y Sort It colleagues on a day-to-day basis, building a strong co-location relationship that benefits kinship families.
• Develop and maintain clear cross-referral pathways between Kinship Connected and Y Sort It’s Intandem mentoring programme.
• Contribute to joint learning and shared reflection about how the whole-family model is working and what outcomes are being achieved for both carers and children.
• Represent Kinship professionally in all interactions with Y Sort It, Inspiring Scotland and other local partners.
• Participate in any joint reporting, learning or evaluation activities required by Inspiring Scotland.

Collaboration and wider partnership working

• Build constructive relationships with West Dunbartonshire Council and other statutory and voluntary sector partners to support awareness of the programme and effective referral pathways.
• Work closely with colleagues across Kinship, including Peer Support, Training and Communications, to ensure kinship carers in West Dunbartonshire can access the full range of Kinship’s support.
• Contribute to cross-team learning, sharing emerging insights about kinship carers’ experiences and the local landscape in Scotland to inform Kinship’s broader organisational learning.
• Represent Kinship at local meetings, networks or events to strengthen collaboration and raise awareness of kinship care in Scotland.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL). In line with this policy, and mindful of the Scottish legislative and practice context, you will:

• Recognise, report, record, respond and refer safeguarding risks via our safeguarding process with the support of the safeguarding team.
• Follow and understand Kinship’s organisational safeguarding policies, as well as relevant Scottish guidance and legislation.
• Complete risk assessments for events in line with Kinship’s policy.
• Follow the Kinship Health and Safety policy.
• Use the StaySafe lone worker app.

Monitoring, evaluation and data quality

Accurate and consistent data recording is a core requirement of this role. As Kinship Connected in West Dunbartonshire is a pilot programme, high-quality records and documentation are essential to demonstrate impact to Inspiring Scotland and to generate the learning that will inform future development of Kinship’s work in Scotland.

• Maintain accurate, timely records of all activity, assessments, support plans, contacts and outcomes on Kinship’s CRM system (Salesforce) in line with organisational policy and programme protocols.
• Complete kinship carer needs assessments, SMART goal setting, reviews and outcome recording in accordance with the Kinship Navigator model.
• Contribute to monitoring and reporting requirements for Inspiring Scotland, ensuring activity and outcomes are documented consistently.
• Fully contribute to quality assurance and learning processes, including collecting feedback and case studies that demonstrate impact for kinship families.
• Contribute to the learning about how co-location with Y Sort It supports whole-family outcomes

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Coram Family Lives is part of the Coram group.

About the role

2 x posts (one based in North East & one Arabic speaking based in North West of Westminster)

This a highly rewarding role for an Outreach Worker to support parents and carers of children under 5 at Westminster Children Centres. We are currently looking to recruit two Outreach workers in Westminster to provide accessible information to parents and carers, particularly those who are marginalised, to ensure they receive the support they need in order to increase opportunities and strengthen family life, bringing better outcomes for children.

An Arabic speaking Outreach worker required for the North West of Westminster. A second Outreach worker required for the North East of Westminster, with Bengali language desirable but not essential. The roles will include developing an understanding of the local area including services and facilities. You will also need to pro-actively engage with vulnerable and isolated families and carry out home visits, as required. The role will include developing good relationships with health visitors and liaising with other agencies regarding the needs of parents and carers.

We are looking for someone who has experience of community and outreach work with diverse communities in an inner-city environment. This will include experience of a wide range of methods/techniques to reach out and engage with isolated individuals/communities and assessing family needs. Excellent communication skills, both oral and written, along with the ability to empathise with parents and carers are required. A non-judgmental approach is essential. The ability to network is also important.

A commitment to safeguarding vulnerable adults and children, as well as an understanding of and commitment to equal opportunities and diversity.

 are essential.

 

To apply for this role, please click on the 'apply now' button below to complete the application.

 Please specify on your application if you are applying for Arabic post or general Outreach worker post.

 Closing Date: Sunday, 16th August 2026

Interview Date: Week commencing 24th August 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

ABOUT YOU

Working side-by-side with people who are homeless or at risk of it, you'll help them take charge of their journey — setting goals, building skills, and securing the stability of a tenancy they can call their own. Your day-to-day will span everything from crisis intervention and welfare benefits support to leading case reviews with partner agencies, all while managing a caseload with care and accuracy. You'll build the kind of trusting relationships that tackle isolation and exclusion head-on, working creatively and with emotional resilience to overcome whatever challenges arise. If you're driven by making a tangible, lasting difference in people's lives, this is a role where your impact will be felt every single day.

YOUR BENEFITS

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day of leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Could this be your next role? Read the full Job Description now!

Our mission as a charity is to create brighter todays and better tomorrow for the children and families of Noah’s Ark. The wellbeing team, comprising of the Programme Manager, Senior Ward Counsellor, Sparkle Co-ordinators and Music Therapist, work collaboratively to provide emotional and practical support to children, young people and families within the hospital. 

This is an exciting opportunity for a skilled and compassionate professional to join us as a ward counsellor. Working closely with colleagues across the charity and NHS teams, the successful candidate will play a key role in delivering high-quality emotional support and will have the opportunity to see the direct impact of their work on the children and families we support. They will provide emotional and therapeutic support to children, young people and families during their time in hospital. This includes delivering counselling sessions, emotional first aid, wellbeing check-ins and Art for Wellbeing sessions on the oncology ward. The role focuses on supporting those experiencing the emotional impact of hospital admission, treatment and diagnosis, particularly children and families facing long or repeated admissions, medical trauma, complex care needs or significant emotional distress. Working closely with colleagues across the hospital and the charity the ward counsellor will help ensure children and families receive timeline, compassionate and coordinated wellbeing support throughout their hospital journey.

See the job description and person specifiation document for more details.

The Youth Worker (Mentoring) will support Inspiring Inclusion’s Our Schools, Our Change programme by providing trauma‑informed, one‑to‑one support to Black and racially minoritised young people with adverse childhood experiences. Working closely with Camden schools and community partners, they will build trusting relationships that help young people feel seen, heard, and empowered while wider systems change progresses. They will use holistic, strengths‑based, participatory approaches, contribute to a test‑and‑learn model, and bring strong reflective and organisational skills. Personal experience of racial profiling in state education is essential, enabling deep empathy and authenticity. The postholder will be a collaborative practitioner committed to equity, inclusion, and ensuring young people have real influence over decisions shaping their education and futures.