Job Title: Front of House Team Leader X2
Directorate: National Memorial Arboretum
Location: National Memorial Arboretum, DE13 7AR
Contract: Permanent, Part Time, Average 30 hours per week, 5 days out of 7
Salary:  FTE £19,136 per annum pro rata

About The National Memorial Arboretum
The National Memorial Arboretum is the UK’s centre for year-round Remembrance - a vibrant, living landscape of reflection and inspiration. Located in Staffordshire, the 150-acre Arboretum is a special place honouring those who have served, and continue to serve, our nation in many different ways. The site includes the iconic Armed Forces Memorial, a lasting tribute to those in the Armed Forces who have lost their lives in the service of their country. Recent multi-million-pound investments have doubled the size of the extensive visitor and learning facilities and created a brand-new events facility for public and private use with a banqueting capacity of over 300. The Arboretum now welcomes over 300,000 visitors each year, hosts over 200 events and engages with around 16,000 student visitors. The centre is part of The Royal British Legion.

Our Values and Behaviours
Does the following describe you?

• A desire to deliver a great customer experience
• Enjoy and thrive working in teams and with others
• Passionate about supporting the ongoing development of the Arboretum
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you ….

The Role

The Arboretum is looking to recruit a Food Services Team Leader, to work alongside the established team. Reporting to the Food Services Manager, key responsibilities include:
• To deliver high standards of customer service, food quality, cleanliness and presentation standards as laid out in the Food Services Strategy.

• Support all areas of activity within the food service department to supply: visitor day catering, which includes a 380 cover Restaurant, a Coffee Shop and Satellite outlets within the grounds of the Arboretum.

• To be part of the hospitality team for table waited functions in Aspects Events Centre. Which holds daytime and evening events catering up to and including formal banqueting for up to 500 attendees.

The successful candidate must have proven Food Services experience, good interpersonal and communication skills are essential.  Attendance outside normal working hours will occasionally be required and the ability to work under pressure will be essential.

How to Apply
Please apply by clicking 'Apply Online'

Please specify preference of working hours in your application.

Closing date for this role is Monday 25th November 2019.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 35 years. With an active presence in over 40 countries, we strive to make the world a better and fairer place for those effected by poverty, conflicts or natural disasters.

Our head office in Birmingham, UK is currently recruiting for the position of ‘Safeguarding Officer’ to join the Governance Division who supports matters regarding; Legal, Internal Audit and the Policy and Compliance Unit encompassing Security, Safeguarding, Whistleblowing and Complaints. The purpose of the job is to work closely with Safeguarding Lead in the context of IRW by providing technical and programme support to the International Programme Department in the roll out of the safeguarding framework and support the effective operations of the safeguarding projects and initiatives. Support internal and external safeguarding processes by the ongoing development of key processes in relation to the safeguarding assessment, receipt and processing of safeguarding complaints whilst contributing to the reviewing of safeguarding, PSEA and Child Safeguarding policy development and associated processes.

The successful candidate must have or be:

• Proven record of excellent people and interpersonal skills with strong communication skills at individual and group levels, including ability to engage within a multicultural environment
• Significant experience in an INGO setting or equivalent
• Experience of Safeguarding, PSEA and Child Safeguarding
• Previous experience of working within humanitarian and development (third) sector is an advantage
• Demonstrable experience in consultative team approaches to decision making and innovation which motivates and drives teams forward
• Proven ability and experience in analysing data which enables sound conclusion and recommendations to be drawn
• Demonstrates the flexibility and energy that is required for a high level of self-management and awareness
• Substantial experience in managing relationships and challenging situations
• Ability to respond to a dynamic and changing environment
• Ability and motivation to travel within UK and internationally

Islamic Relief promotes equality and meritocracy, and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, we will be glad to hear from you.

Please Note: Interviews are expected to take place Mid-December 2019. Only shortlisted candidates will be contacted.

Pre-employment checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

For UK based roles, we are only able to accept applications from candidates who have the right to work in the UK. We are unable to progress applications which would require sponsorship.

Islamic Relief is an equal opportunities employer

Administrator (Education)

You will join them as an Administrator providing a first-class administrative support to the education team within their Communications Department, advising and assisting in all relevant administrative matters.

Administrator (Education) Responsibilities:

Are you a confident administrator who has a genuine interest to work with children and young people? Are you looking for an exciting opportunity to work in a challenging and supportive environment?

As the main point of contact for queries, you will be responsible for co-ordinating school visits and all associated paperwork ensuring compliance with procedures.

Administrator (Education) Requirements:

They will require the successful candidate to prioritise their own workload within a busy working environment; previous experience in an administrative role is therefore essential, as is a Minimum GCSE grade C / Grade 4 English or equivalent. You will also have experience of preparing for and attending events and shows.

The role involves interacting with a variety internal and teams, therefore the successful candidate will possess excellent written and verbal communication skills. A good working knowledge of Microsoft Office programs is essential, as are keyboard skills.

Please note due to the nature of this role you will be required to undergo an Enhanced DBS.

About our client:

Our client represents the interests of farmers and growers across England and Wales. Promoting the interests of farmers and growers, they aim to influence decision making at the highest levels, as well as to provide day to day business support, in order to create an environment in which their members can be successful.

Working for our client means that you will become part of their friendly environment. You will work with great people, recognised for their knowledge and expertise. They are a team committed to their work, with a good work-life balance.

Location: Stoneleigh Park, Warwickshire CV8 2TZ

Job type: Part Time, Permanent, 14 hours per week

Salary: £17,758-£20,000 pro rata per annum (depending on experience)

Benefits: include 25 days annual leave (plus statutory bank holiday and increasing leave allowance commensurate with service), a contributory pension scheme, a range of discounts through their Benefits employee portal and a subsidised staff restaurant. They are also privileged to work in beautiful surroundings, allowing for lunchtime walks to recharge for the afternoon ahead.

Closing date: 28 November 19
Interview date: 13 December 19

You may have experience of the following: Education and Learning Administrator, Skills Adviser,
Receptionist, Secretary, Learning and Development Coordinator, Learning & Development Administration, Training & Development Co-ordinator, Administration, Office Admin, Membership Advisor, etc

Ref: 90180

Reporting to the Head of Fundraising and Investor Relations in this exciting newly created role, you will be working with the Investor Relations Manager to contribute to the expansion of Reall’s funding base.  This will be achieved by attracting new finance from major institutional donors (amongst others) and managing the relationships you build.

We develop, refine and share innovative housing models that unlock the political will, capital investment and end-user finance needed to create the conditions for hard- working families in Africa and Asia to secure their own home.  

We do this because affordable homes not only provide a fundamental human right, they unleash unimaginable human potential to shape a future of gender parity, climate resilience, clean water and air, renewable energy and socioeconomic justice. We believe that the best way to realise this future is by working in open collaboration using an open-source approach, so that the best ideas can be adapted and adopted around the world. You will be part of building an affordable homes movement that will improve the lives of 100 million people across Africa and Asia by 2030.

This role will be based in Coventry, though it may require occasional international travel. You will be working 35 hours per week, with a 1 hour unpaid lunch break, and office hours are 9am to 5pm.  We are open to flexible working patterns, subject to the objectives and outcomes of the role being met.  We are a small team (35 people) who achieve big things!

For more information please visit Reall's website.

Key Responsibilities:

• Secure new large-scale finance through researching and progressing funding opportunities
• Programme and proposal design, bid writing, pitching and developing performance measurements, in line with the wider fundraising strategy
• Initiate, develop and maintain strong relations with potential funders
• Manage funder due diligence assessments, monitor progress against agreed funder targets, fulfil funder reporting requirements, and ensure compliance with other contractual obligations
• Monitor trends and opportunities across institutional donors, major foundations and the impact investing sector
• Develop a comprehensive understanding of stakeholder needs within the institutional donor, major foundations and impact investing space
• Contribute to the ongoing development and revision of Reall’s fundraising and funder relations strategy
• Lead on designated networking and presenting opportunities
• Develop, maintain and update effective CRM / management information system

Person Specification:

Education:A relevant degree or equivalent professional qualification

Experience:At least four years’ experience in major fundraising and funder relationship management within the international development space

Key Competencies:

Essential

• Experience of securing funding from and working with major institutional donors, large foundations and/or multilateral bodies
• Proven experience of proposal development, bid writing and pitching, grant contract management, funder reporting and monitoring
• Effective relationship manager
• Excellent written and oral communication skills
• Excellent computer literacy including word-processing, databases, spreadsheets
• Strong research skills
• Strong influencing and negotiating skills
• Good numeracy skills and ability to analyse and report on financial performance
• Understanding of and experience in the international development sector

Desirable

• Understanding of the social enterprise and impact investment space
• Experience of financial services products

Personal Qualities:

• Great communicator
• Systematic and thorough 
• Learning attitude
• Conscientious and responsible
• Constructive, flexible and helpful 
• Culturally sensitive
• Works well under pressure
• Innovative and entrepreneurial
• Able to work with minimal supervision, use initiative and drive results
• Able to prioritise own workload and to see a task through from start to finish

About us

Based in the heart of the Wyre Forest, KEMP Hospice offers specialist care and support to patients, families and carers who are dealing with life limiting illness and bereavement.

There is so much more to KEMP, so take a look around our website and learn some more - or better still, come and visit us and we'll tell you all about the work we do in and around the Wyre Forest.

The Role

Our Bereavement Support Team provides support for children from the age of 5, young people and adults who have experienced a bereavement. Consisting of paid counsellors, practitioners and student placement counsellors in training, the team provides one to one support to over 450 individuals across the Wyre Forest each year.

We are looking for an experienced Bereavement Support Team Leader/Manager will be responsible for supporting the team to deliver high quality support to our clients and in achieving our strategic aims.

We are looking for someone with:

• Minimum Level 5 Diploma, or equivalent, in Counselling.
• BACP or equivalent body accreditation.
• Experience of supervising or managing others. 

When you work with KEMP Hospice, the role you play here matters and you matter to us. Whether you’re interacting directly with our patients and clients as a counsellor, part of our Care Team, or slightly more removed as a driver for our shops, a Fundraiser or an Administrator, every minute of your time with contributes to us being able to achieve our aim of providing Exceptional Care and Support.

For further information on the role including contact details please visit the vacancy on our website. 

How to apply

Please send a CV and detailed cover letter explaining how you meet the person specification and the requirements of the role.

Background

Our mission is simple: to get refugees cycling! We are a community of cyclists, refugees, mechanics and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. We have donated nearly 5,500 bikes to date. A proportion of the bikes that we receive are sold to the public through our online shop to generate income for the charity and ensure our long-term sustainability.

The Bike Project is a charity going through a significant period of growth as we address increased demand for our services and our social enterprise. This full time position is required to coordinate our service delivery in Birmingham as we grow bike donations and sales. We are looking for someone who can help us pursue our charitable mission and sustain our commitment to support refugees throughout the UK.

What it is like to work here

The Bike Project is a fun, interesting and supportive place for you to grow and professionally develop in the charity and social enterprise sectors. You will report to the West Midlands Operations Manager and you will have a high level of autonomy as you bring your expertise in administration and coordination to our already highly specialized team.

We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.

Job purpose

This role is responsible for coordinating service delivery for The Bike Project in the West Midlands, Supported by the wider operations team, you will work on a variety of projects including bike collections, donations, Pedal Power and Bike Buddies and take a lead at our weekly bike donation sessions for refugees The post holder will be expected to maintain a good working knowledge of The Bike Project’s programmes, products and policies and maintain good working relationships with a variety of external stakeholders.

Duties and responsibilities

• Responsible for administrative duties and tasks to support the day to day operations of the social enterprise and charity. 
• Coordinate a smooth working environment through the management of IT and telephone infrastructure and support contracts, oversee general maintenance and implement fire, health and safety recommendations.
• Provide high quality support to beneficiaries, including the resolution and closure of complex queries with minimal supervision.
• Assist in the coordination of weekly bike donation sessions in the West Midlands as well as other events and activities from time to time.
• Assist with organizing calendars, events and training for the staff team
• Maintain good relationships with key stakeholders in the region, including suppliers, supporters, referral partners, customers and beneficiaries.
• Contribute to the development of operating procedures, under guidance from the West Midlands Operations Manager.
• Handle large volumes of sensitive data using multiple platforms including our CRM system (Salesforce), and ensure that data protection and filing systems are adhered to at all times.
• Assist with the management and retention of volunteers.
• Conduct all duties in a manner that is non-judgmental
• Perform any other reasonable duties on an ad hoc basis as required by the charity.

Qualifications, Knowledge and Experience

• Excellent English language skills (both written and oral) are essential for this role. Additional language skills (preferably Arabic, Farsi, Turkish, Tigrigna French or Amharic) will be considered beneficial.
• Minimum of 2 years’ experience of delivering administrative support, preferably within the retail or charity sector.
• Experience of coordinating projects and activities, to meet targets and objectives within a strategic framework.
• Experience of managing external stakeholders and a demonstrated ability to cultivate and maintain good working relationships.
• High level of organizational skills with exceptional attention to detail and a thorough and systematic approach to diagnosing and solving problems.
• Excellent interpersonal awareness and communication skills with the ability to listen and understand the needs of others and to inspire stakeholders to donate bikes to The Bike Project.
• Knowledge of the refugee sector in the UK, and a passion and enthusiasm for making a difference to the lives of refugees.
• Experience of working or volunteering for a charitable organization is seen as beneficial. 
• Previous experience of coordinating volunteers is beneficial.
• An ability to conduct all duties in a manner that is non-judgmental and respects differences.
• Advocate for cycling who shares The Bike Project’s values and ethos, and is committed to The Bike Project’s vision.

Working conditions

This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. Some travel to our head office in London will be required from time to time.

Physical requirements

None.

Direct reports

Volunteers.

Application Process

All candidates must provide a CV and covering letter (no longer than one page in length) that addresses the person specification and states how you heard about this job opportunity. 

The closing date for applications is midnight on Sunday 1st December. Interviews will be held on Wednesday 4th and Friday 6th December at The Old Print Works, Birmingham, B12 9AH.

Please direct all enquiries to Sarah Goss, West Midlands Operations Manager.

Age UK Coventry & Warwickshire are actively recruiting for a Director of Finance to effectively manage and develop financial resources in line with the organisation’s vision. Age UK's vision is to make the UK a great place to grow older. We do this by inspiring, supporting and enabling in a number of ways.

You will directly manage the finance teams and ensure production of timely and high quality financial management information. Working in Coventry, with frequent travel around Warwickshire and Coventry, you will also be responsible for all aspects of financial control and fraud prevention.

The Director of Finance has specific responsibility for the operational function and strategic development of the organisation’s financial services. You will be an active member of the Senior Management Team and be expected to contribute to the strategic and operational management of all areas of the organisation.

You will:

• Work with the CEO in providing leadership and direction in the development of a broad range of activities, whilst being consistent in our Strategic Plan, and promoting the organisation’s vision.
• Ensure the organisation maximises its financial performance across the broad range of activities including long-term financial planning and a strategy for the Property Portfolio.
• Manage the finance services with a high level of customer focus and support managers with service development.
• Drive a high quality and performing culture, responsive to Board of Trustees’ needs.
• Embed effective systems and procedures creating a culture of continuous improvement.
• To advise department/unit managers on financial matters including budget preparation and guidance as appropriate. To support service managers in the preparation of bids and contract negotiations.

Skills and Experience:

• A professional qualification and membership of an Accounting body
• A degree or equivalent experience of continuous professional development
• Experience of senior/strategic leadership within an organisation
• Experience of working with SORP and/or a not for profit organisation
• A proven track record of leading and inspiring diverse teams to high level of achievement and innovation
• A successful track record of initiating, leading and managing associated risks
• Experiences of successfully developing and leading a strong performance and outcome focussed culture
• Evidence of a detailed understanding of working within Trustee Boards or similar governing bodies
• Ability to present complex financial information clearly and concisely
• Analytical skills with the ability to exercise sound judgement and sensitivity
• Ability to build effective teams and relationships and achieve results through others by leading, inspiring and motivating others
• The ability to achieve change and results through influence, negotiation and collaboration
• Good knowledge of quality assurance systems and the organisational accreditation
• Committed to continuously improving service delivery
• Persistent and able to persuade others to meet your deadlines
• Excellent communications skills

What we offer in return:

• 27 days holiday plus Bank Holidays
• Pension: 3% employer contribution

Further information regarding this post is available via Age UK Coventry & Warwickshire's website, or you can download a recruitment pack and related documents below.

Age UK Coventry & Warwickshire do not accept CVs whether included with an application or sent speculatively from individuals or recruitment agencies, nor accept the fees associated with them. 

The decision to invite candidates for interview is based on the details completed in your application, so please make sure you complete all sections of the application form as fully as possible. There is no need to attach a CV to your application.

slamic Help is a non-profit organization working across the globe to strengthen humanity's struggle
against poverty, social injustice, and natural disaster. Through the provision of immediate relief and
the establishment of sustainable development programs, we aim to invest in real effective solutions.

Key Responsibilities

1. To ensure that personal files of relevant personnel are kept up to date and stored confidentially e.g. attendance, holidays, etc.
2. To provide support and advice on employee relations issues (e.g. disciplinary issues, grievances, etc.).
3. To ensure that all grievances, dismissal procedures, etc. are dealt with sensitively and that all procedures applied are in line with the law. To provide assistance to managers when dealing with such cases.
4. To ensure that recruitment procedures are in place and strictly implemented in line with Islamic Help’s Equal Opportunities Policy, as well as providing assistance to managers of other departments during recruitment procedures.
5. To ensure those induction procedures are in place and conducted for each new member of staff by senior management.
6. To ensure that managers fulfill their obligations to staff by making sure that staff appraisals are carried out in accordance with procedure.
7. To ensure that the organization meets its legal obligations in relation to the implementation of best health & safety practices.
8. Dealing with complaints and discipline procedures
9. Working with other managers, improving employees' experiences of the workplace
10. Helping staff get training and development
11. Arranging employee services such as welfare and counseling
12. Promoting equality, and health and safety
13. Advising on matters like pay negotiations, redundancy, and employment law
14. Developing HR policies and procedures
15. Recording and analysing confidential information
16. Writing employee handbooks
17. Dealing with other HR duties.

1. QUALIFICATIONS AND TRAINING
a. Education to a degree level or equivalent.
b. CIPD qualified.
2. EXPERIENCE
a. At least 2 years’ experience of working as an HR position.
b. At least 2 years’ experience in maintaining office administration and record-keeping systems.
c. Experience in planning and organising own workload.
3. SKILLS AND KNOWLEDGE
a. Excellent communication, presentation, and interpersonal skills.
b. IT literate with knowledge of Microsoft Office applications
c. Knowledge of office systems and practice.
d. Knowledge of relevant employment laws and regulations desirable.
4. ABILITY
a. To maintain confidentiality.
b. To work under pressure to agreed deadlines and adapt to change
5. COMMITMENT
a. Commitment to equality of opportunity and diversity.

Customer Services Advisor

You will be providing telephone support to a variety of member helplines, signposting members and the public on for further support or addressing their queries. It is therefore essential you have experience of working in a customer service environment dealing with significant call volumes and are able to deliver a fantastic service in an enthusiastic, confident and professional manner. You must have the ability to work within established procedures and enjoy undertaking what can be, at times, routine work. Good Microsoft Office skills are also important.

Customer Services Advisor Requirements:

Are you a friendly, outgoing individual who enjoys working as part of a team? An opportunity has arisen for a conscientious individual to join their Business Services Team as a Customer Services Advisor. An excellent communicator, you will work within a team providing accurate, timely and courteous advice in response to queries from the members and the public.

A patient individual, you will be able to confidently and effectively converse with a variety of people, and be able to adapt your personal style to reflect the range of emotions presented. You will have excellent written, skills to be able to convey technical information to a range of people via telephone and email.

About our client:

Our client represents the interests of farmers and growers across England and Wales. Promoting the interests of farmers and growers, they aim to influence decision making at the highest levels to create an environment in which their members can be successful.

Location: Stoneleigh, Warwickshire CV8 2TZ

Job type: Full Time, Permanent, 35 hours per week, Monday to Friday on a shift basis operating between 8:00 am to 6:00pm therefore flexibility is essential.

Salary: circa of £18,786.75 per annum

Benefits: Working for the our client means that you will become part of their friendly environment. You will work with great people, recognised for their knowledge and expertise. They are a team committed to their work, with a good work-life balance. Benefits include 25 days annual leave (plus statutory bank holidays, and increasing with service), free parking, National Employment Savings Trust pension scheme, a range of discounts through their Benefits employee portal, and subsidised staff restaurant.

Closing date: 4th December 2019
Interview date: 19th – 20th December 2019

You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative, etc.

Ref: 90394

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 35 years. With an active presence in more than 40 countries, we strive to make the world a better and fairer place for those effected by poverty, conflicts or natural disasters.

Our Birmingham / London office, UK is currently recruiting for the position of ‘Social Media Officer’ to join the External Relations and Advocacy Team. The post holder will be responsible for the oversight and execution of all social media activities throughout the year, managing multiple platforms to support news, advocacy, branding and PR content. The post holder will manage the Islamic Relief’s social presence on a range of platforms including; Facebook, Twitter, Linked In, Instagram and You Tube. They will also lead on the social media aspect of various campaigns and support key moments by gathering and sharing compelling social content about our work across the world.

The successful candidate must have or be:

• Experience managing various social media platforms effectively
• Exceptional communication skills, including the ability to use written, oral and visual content effectively to influence target audiences with clarity
• Experience in developing and implementing social media strategies and campaigns
• IT literate with a command of MS Office applications, Adobe packages, social media platforms and analytics software, including social media monitoring tools such as Hootsuite and FollowerWonk
• An understanding of development and humanitarian work at an international level
• A degree or qualification in media, marketing, design or other relevant degree is highly desirable
• Ability to edit video and / or photo content is highly desirable
• Social media moderation experience is highly desirable
• Past experience working in a busy newsroom, the media team of a PR agency or a leading aid organisation is advantageous
• Understanding of using tools like Google Adwords, MS Adcenter, Keyword Spy, Adwords editor & Google analytics advantageous

Islamic Relief promotes equality and meritocracy and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, we will be glad to hear from you.

Please Note: Interviews are expected to take place on 10th December 2019. Only shortlisted candidates will be contacted.

Pre-employment checks:

Any employment with Islamic Relief will be subject to the following checks:

• Screening clearance
• Proof of eligibility to live and work within the UK
• Receipt of satisfactory references

For UK based roles, we are only able to accept applications from candidates who have the right to work in the UK. We are unable to progress applications which would require sponsorship.

Islamic Relief is an equal opportunities employer