Policy And Communications Coordinator Jobs in Home Based
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?
Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in London.
You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 9,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face.
We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.
The important stuff
Location: from £27,000
Contract: Permanent, Full-time
Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations
Salary: from £27,000 dependent on experience
Closing date: Sunday 26th May (We are interviewing on a rolling basis and might close the application early if we find the right candidate).
Assessment Day: Friday 31st May
Application pack: Download our application pack below or more information about the role and Resurgo
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
In this role, you’ll be responsible for:
Strategy, vision and impact [25%]
- Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives
- Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme
- Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets
Leadership, line management and training [25%]
- Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun
- Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
- Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme
Relationship management [20%]
- Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
- Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
- Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room
Delivery of the Spear Programme [20%]
- Lead group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
- Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
- Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment
Operations [10%]
- Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies
This role will suit you if:
- You are an active Christian, passionate about your work being a lived expression of your faith
- You want to help others reach their full potential, and enable young people to overcome significant barriers to employment
- You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
- You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
- You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills
- You are steady under pressure, and able to juggle competing priorities
- You are looking for a varied, hands-on role, where you won't be tied to a desk
- You are IT literate
You can expect:
- A genuine commitment to upskilling you through impressive training opportunities
- Training, guidance and funding to complete your professional coaching accreditation
- Progression opportunities through professional development 1-1s
- A fun, supportive culture where you are encouraged to bring your authentic self to work
- A worshipping community, where you can pray and worship with your colleagues
- Summer and autumn staff conference days, plus a two-night Christmas retreat
A couple of things to note:
This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
In the event of a job offer, a DBS check will be requested.
The client requests no contact from agencies or media sales.
Assistance Dogs UK acts as an umbrella body for accredited assistance dog organisations. The Charity seeks to advance the education of the public and service providers about assistance dogs, and the rights of people who rely on them.
ADUK is a small but growing charity hoping to make a big impact for our already highly engaged members. Members work with us collaboratively to share their experience and knowledge, and this enables us to meet our charitable objectives and advance the industry.
ADUK is looking for an experienced and dedicated professional to be part of our ambitious team at a key time for the charity. In this new role, our Policy and Campaigns Manager will develop our policy positions and further our campaigning aims to promote standards-based approaches to the training and welfare of assistance dogs, and to facilitate better access for all those who rely on these highly trained dogs.
This is a new role so we are seeking someone who will be inspired by our work and be excited about making it a success.
PLEASE NOTE THAT THE CLOSING DATE FOR THIS POST IS 3RD JUNE 2024
The client requests no contact from agencies or media sales.
We are looking for a Communications and Engagement Officer with at least two years of relevant experience, who will be able to contribute to our new VCS Capacity Building contract.
Having a good level of experience in producing and designing communications content, excellent copy writing skills with the ability to create clear and compelling content, excellent attention to detail and a strong track record in developing communications which stand out and increase both engagement and awareness.
Someone who enjoys working with the local community and able to use their communication and engagement skills to ensure we are reaching all parts of the VCS community within the Borough of Haringey. Having knowledge of the VCS within Haringey would be an advantage, but not essential.
You’ll have strong digital skills, including Adobe Creative Cloud (or at least InDesign), website CMS, social media and Microsoft O365, with an interest in learning and developing your skills on the job.
The role
MIND in Haringey and its partner Public Voice delivers the Voluntary and Community (VCS) Capacity Building contract commissioned by the London Borough of Haringey. The contract, which runs from May 2024 to April 2027 can be extended for a further four years at the discretion of the Client. The Contract includes the administration and management of the Volunteer Centre and the development and promotion of a Navigation Network (NavNet) knowledge sharing platform, META Workplace.
The Community Collaborative team will be located across different sectors of the Borough employed by either MIND in Haringey or Public Voice who make up the consortium partners. Day-to-day management of the Community Collaborative service is the responsibility of the Haringey Community Collaborative Manager.
We translate the insights and needs of people into actions to improve public services, leading to reduced inequalities and improved outcomes.
The client requests no contact from agencies or media sales.
Location: Hybrid – WFH, Head Office (Camden) and travel to services as required
Salary: (3.2 Indirect) £30,765.38 - £32,887.13 per annum, pro rata according to work agreement.
(Please note, successful candidates are usually appointed at the bottom of the relevant band)
Hours: 2 to 3 days per week, worked over Monday-Friday, flexible with hours/days worked (We will consider applicants that can work between 2 to 3 days a week)
Contract: Permanent
Closing Date: 8th May at 12 noon
Virtual Interview Date: 16th May 2024
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Service User Involvement Coordinator at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Service user involvement is a key part of our 5-year strategy and we are looking for a Service User Involvement Coordinator to ensure the views of service users and people with lived experience of VAWG inform the development and delivery of services, operations, and ongoing strategy.
About the Role
The key responsibilities of the Service User Involvement Coordinator are:
- Implement and report on progress for the SU involvement strategy
- Work in partnership across other Solace’s departments, specifically with services
- Promote the value of service user and potential service user engagement across the organisation including supporting the SU advisory panel and SU ambassadors.
- Engage and collaborate with staff and service users to increase the range of service user involvement opportunities available.
- Network locally and nationally to share and implement best practise and partnership initiatives
- Train and support service users to be involved in influencing opportunities
- Coordinating and disseminating the annual service user surveys
About You
To be successful in the role of Service User Involvement Coordinator you will be motivated, pro-active and supportive, with a strong commitment to person-centred work and service user involvement, you will also need to bring with you the following skills and experience:
- Effectively involving service users and improving services and/or influencing decision makers
- Working collaboratively with staff and managers to improve their involvement and co-production practice
- Thorough understanding of and a passion for coproduction and the benefits it brings
- Excellent communication skills and ability to engage with a range of individuals in a variety of settings
- Experience of developing and implementing strategies, policies and or processes collaboratively with colleagues
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
*English below*
Cydlynydd Ymchwil
Cytundeb 12-mis, Cyfnod Penodol , Rhan amser, 22.2 awr yr wythnos
Gradd B: £15,766 - £17,632 yn dibynnol ar brofiad
(£26,277 - £29,387 y flwyddyn pro rata)
Lleoliad: Gellir lleoli’r rôl hon yn unrhyw un o swyddfeydd Cyngor Celfyddydau Cymru (Bae Caerdydd, Caerfyrddin, Bae Colwyn). Ar hyn o bryd rydym yn gweithio mewn ffordd hybrid.
Mae ein buddion yn cynnwys 30 diwrnod o wyliau blynyddol, 2.5 diwrnod braint, oriau/patrwm gweithio hyblyg, , cynllun beicio i'r gwaith a phensiwn cyflog terfynol (6%).
Rydym yn chwilio am Gydlynydd Ymchwil i gynorthwyo gyda chasglu, crynhoi, dadansoddi a chyflwyno data. Bydd y Cydlynydd Ymchwil yn gallu rhoi cymorth i ddarparu gwybodaeth a data a fydd yn ein helpu i asesu pa mor effeithiol rydym o ran cyflawni ein hamcanion. Gellir defnyddio'r wybodaeth hon hefyd i ddarparu dealltwriaeth ehangach o effaith arian Cyngor y Celfyddydau a'r gweithgareddau y mae’n eu cefnogi.
Fel corff cyhoeddus, mae Cyngor y Celfyddydau yn ceisio rheoli ei faterion i'r safon uchaf o ran effeithiolrwydd ac atebolrwydd. Mae’r Cydlynydd Ymchwil yn cyfrannu at waith y tîm Ymchwilio a Gwerthuso i gyrraedd y nod hwnnw.
Bydd yr ymgeisydd llwyddiannus yn meddu ar radd mewn disgyblaeth berthnasol sy’n cynnwys hyfforddiant ffurfiol mewn damcaniaeth ystadegol a dulliau ymchwilio, a/neu brofiad sylweddol ynghyd â gallu profadwy mewn maes cysylltiedig ag ystadegau.
Bydd gennych brofiad o flaenoriaethu gwaith, gan weithio'n effeithiol dan bwysau a meddu ar sgiliau cyfathrebu da ac ymrwymiad i ddarparu gofal cwsmeriaid ardderchog.
Yr Iaith Gymraeg
Rydym yn gweithio yn Gymraeg a Saesneg. Mae rhuglder yn y Gymraeg (yn ysgrifenedig ac ar lafar) yn ddymunol ond nid yn hanfodol ar gyfer y swydd hon. Ar ôl cael eich penodi gallwn eich cefnogi chi i ddysgu, datblygu a gwella’ch sgiliau iaith ymhellach ac i gynyddu eich hyder wrth siarad ac ysgrifennu yn Gymraeg.
Cynllun Hyderus o ran Anabaledd
Mae Cyngor Celfyddydau Cymru yn gyflogwr Hyderus o ran Anabledd, sy'n ymroddedig i gyfweld pob ymgeisydd anabl sy'n bodloni'r holl feini prawf hanfodol a nodir yn y fanyleb person.
Dyddiad cau: Hanner nos, Dydd Llun 27 Mai 2024
Cyfweliadau: Dydd Mercher 12 Mehefin 2024
Research Co-ordinator
12-month Fixed Term Contract - Part time, 22.2 hours per week
Grade B: £15,766 - £17,632 depending on experience.
(£26,277 - £29,387 per annum pro rata)
Location: This role can be based at any one of the Arts Council of Wales offices in Cardiff, Colwyn Bay or Carmarthen. We are currently working in a hybrid way.
Our benefits include 30 days annual leave, 2.5 privilege days, flexible working hours/pattern, cycle to work scheme and a final salary pension (6%).
We are looking for a Research Co-ordinator to assist with the collection, compilation, analysis and presentation of data. The Research Co-ordinator will be able to aid in the provision of information and data that helps us to assess how effective we are being in meeting our objectives. This information can also be used to provide a wider understanding of the impact of the Arts Council’s funding, and of the activities that it supports.
As a public body, the Arts Council strives to manage its affairs to the highest standards of effectiveness and accountability. The Research Co-ordinator contributes to the Research & Evaluation team in achieving that goal.
The successful candidate will hold a qualification in a relevant discipline containing formal training in statistical theory and research methods, and/or have significant experience with demonstrable ability in a statistics related field.
The ability to work on own initiative and prioritise, working effectively under pressure is essential along with good communication skills and a commitment to high standards of customer care.
Welsh language
We work in both English and Welsh. Fluency in Welsh (both written and spoken) is desirable but not essential for this post. Upon appointment we can support you to learn, develop and improve your language skills and to increase your confidence in speaking and writing in Welsh.
Disability confident Scheme
The Arts Council of Wales is a Disability Confident employer, committed to interviewing all disabled applicants who meet all the essential criteria set out in the person specification.
Closing date: Midnight, Monday 27 May 2024
Interviews: Wednesday 12 June 2024
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role offers an exciting opportunity to grow and develop a Dementia Service that was launched at Age UK Westminster in 2022. Offering a weekly community-based Maintenance Cognitive Stimulation Therapy group that provides a vital contribution to living well with dementia and a monthly Memory Cafe, we are looking for someone with the knowledge, skills, experience and passion to ensure that more residents can benefit from this Service.
Summary of role Age UK Westminster launched its Dementia Service in 2022 supporting older people (aged 50+) living in the City of Westminster who are experiencing memory and cognitive impairment and are experiencing confusion and dementia resulting in severe social isolation. The service also supports those who are caring for people with these issues.
In 2024 the ambition is to grow the reach of the successful monthly ‘Heart of Westminster' Cafe delivered in partnership with the Salvation Army’s Regent Hall and a weekly community-based MCST group and provide expertise to the Befriending team to manage some befriending matches. Demonstrating the value of these community-based activities and ensuring they are supported by a trained and supported volunteer team will contribute to securing continuation funding.
The role will involve close liaison with Westminster’s Memory Service and other community organisations that support older people living with memory loss and dementia.
Key responsibilities
● Co-ordinate the successful running of the monthly ‘Heart of Westminster’ Cafe in the Soho ward of the City of Westminster.
● Co-ordinate the successful running of up to two weekly MCST groups at Marylebone Church in Westminster including the co-ordination and triage of referrals for MCST groups
● Ensure the design and provision of activities and information that will enhance the lives of those attending and their carers. There is a significant resource bank of materials and activities
● Facilitate an environment where acceptance of dementia will bring about positive feelings for anyone affected by it
● Promote the service across Westminster to ensure that all those who would benefit are able to attend. This will include working with other professionals and ensuring that publicity materials are available
● Working with colleagues at Age UK Westminster and other professionals to identify and assess individuals who would benefit from being matched with a trained dementia volunteer. Home-visiting may be required.
● Deliver dementia awareness training to staff and volunteers
● Working with Age UK Westminster’s Volunteer Coordinator grow the volunteer resource
● Provide ongoing support and supervision to the team of Dementia volunteers
● Ensure that all records are kept up to date for the service and be responsible for the implementation of monitoring, evaluation and quality assurance procedures
The client requests no contact from agencies or media sales.
Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you!
We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.
Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and escalating to senior staff members and College ICT where appropriate. In addition, you will also manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution.
The role will also be responsible for providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.
You will be responsible for ensuring the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. They take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, the post holder will be a skilled user of IT with excellent customer service skills. They will be highly organised and process-driven, ready to learn new skills to assist the Union with service delivery.
We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment. We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.
Duties and Responsibilities
Key responsibilities will be:
- First-line support and inbox management
- Technology and space support
- Facilities
- General duties
The full duties and responsibilities are set out in the Job Description and Person Specification.
Essential Requirements
- Experience of providing technical IT support in a managed desktop environment
- Experience of installation, testing and commissioning of supplier specific IT equipment and software
- Experience of supporting web-based systems, including administration, configuration and user training/guidance
- Experience with building management and facilities support
- Experience in carrying out maintenance, repair and improvement tasks
- In-depth knowledge of IT, including hardware, software and operating systems support
- Knowledge of IT hardware and equipment installation and maintenance
- An understanding behind the principles of networks and IT infrastructure
- Knowledge of facilities, workstation provision and best practice for managing a busy work environment
- Effective communication skills with a focus on customer service
- Ability to prioritise and manage own workload effectively but also to be flexible and
- adapt/respond to emerging issues, short deadlines and other demands or challenges
- Process oriented, with excellent attention to detail
Further Information
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits page of the wesbite.
To apply for the post please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You are not required to attach a CV. Please also refrain from including your name in your supporting statement.
Closing date: 12th May 2024.
Interviews will be expected to take place week commencing 22nd May 2024.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.
The client requests no contact from agencies or media sales.
LGBT Foundation is looking for a dynamic person to focus on external engagement in order to maximise our impact. Through taking an integrated approach, the role-holder will be responsible for driving forward three key areas:
- Engagement: Build a network of strategic relationships and opportunities to engage with
our communities and our stakeholders, increasing our influence and impact. - Fundraising: Create opportunities to significantly grow our unrestricted income and
support funding our ambitious Strategic Plan and growth trajectory. - Communications: Ensure we develop impactful communications and campaigns which
convert into positive action and increase our reach and profile.
LGBT Foundation is the UK’s leading LGBTQ+ charity dedicated to the health and wellbeing of LGBTQ+ communities. Our extensive range of established services has made a significant impact on communities, promoting diversity and inclusion.
Our work continually adapts to the evolving needs of LGBTQ+ individuals, highlighting the strength, vitality, and central role of our communities in everything we do.
We operate hybrid working, but there will be an expectation for the postholder to work from
Manchester at least once a week, with national travel where required.
To apply for this role, please visit our jobs page at lgbt.foundation/jobs and complete our online application form.
JOB DESCRIPTION
As we have launched our ambitious 5-year strategic plan this post will play a key role at Greenwich Students’ Union in supporting students to stay and succeed at university.
GSU Advocacy and Policy Team is leading an award-winning outreach project that seeks to support students to stay and succeed at Greenwich. A team of part-time student staff call 1000’s of students each term, supporting them to navigate University life, services and GSU. This role will support the award-winning team to deliver proactive supportive calls to students.
In this post you will :
- To supervise the retention calling project staff
- To support with escalations for students experiencing difficulties
- To spot trends in student issues and assist with reporting
We’re looking for an enthusiastic candidate who has an interest in supporting our students to become their best.
You don’t have to come from a higher education background, but you should have an interest in supporting students to succeed.
This role sits within the Advocacy and Policy Team and focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behaviour to inform our strategic approach to services and support.
Duties and Key Responsibilities
This post holder will be part of the Advocacy and Policy Team and will be expected to contribute to the department’s wider objectives and planning.
Delivery of Outreach
- Coordinate the team to deliver outbound phone calls and taking inbound calls in a call centre model, including opening and closing
- Ensure that the quality of personal outreach delivery is consistent and in line with the agreed scripts and conversation structures to support students
- Ensure the team provide excellent customer service to students, at all times seeking to support students’ needs appropriately, clarifying information and providing appropriate solutions
- Support other retention and wellbeing initiatives throughout the year
Supervision
- Support with training and development of student-staff team
- Support with the scheduling of shifts, monitoring of attendance and submitting of payroll
- Undertake 1-1’s with student staff, identifying additional support
Signposting & Monitoring
- Keep accurate records of all calls and student outreach in line with provided data tools
- Support callers to identify potential concerns from students and signpost students to the most relevant support pathway
- Closely monitor for any safety or safeguarding concerns from students, and support with escalations
- Support with the analysis of issues and regular reporting as directed
Personal Learning and Responsibility
- Undertake all training and development as required within the role
- Take responsibility for personal learning and development
General Responsibilities
- Represent and be an ambassador for GSU.
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
- Maintain and improve competencies through continuous professional development.
- Abide by organisational policies, codes of conduct and practices.
- Support and promote liberation, diversity and equality of opportunity in the workplace.
- Treat with confidentiality any personal, private, or sensitive
- information about individual organisations and/ or clients or staff and Project data.
- Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
- Any other duties commensurate with the accountabilities of the post.
PERSONAL SPECIFICATION
Experience
- Relevant experience working in a customer or support service-aligned role
- Experience of time management
- Experience of working well within a team to achieve targets
- Experience drafting reports with an eye for detail.
Knowledge
- Clear communication skills, particularly over the phone and by e-mail
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently, and effectively.
- Sensitivity and understanding for others, utilising active listening skills
- IT skills at a level that supports logging of data, email, internet, and database.
- Time management and organisational skills.
- Ability to engage with new people and build rapport quickly.
- Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
- Ability to stay focused and efficient in the face of changing priorities.
Education/Training
- No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required
Essential Personal Attributes and other requirements
- A role model who promotes high standards of ethics, integrity and honesty.
- Able to travel between campuses on occasion. Mainly based at Avery Hill – free inter-campus bus service available.
- Works well in a team with a flexible approach to work.
- An ability to apply awareness of diversity issues to all areas of work. Commitment to the values and ethos of GSU
Visa Requirement
Please note that the successful candidate will need to have the right to work in the UK. GSU is unable to sponsor an employment visa for this role.
We help students at the University of Greenwich become the best they can be at university and beyond.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description – Warehouse Shift Coordinator
Reporting to: Warehouse Manager
Location: Southampton
Contract: Permanent
Hours: Full time, 35 hours
Salary: £22,495 - £23,170 (We normally offer a starting salary at the start of the range)
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.
The role
This role is about so much more than just coordinating the day-to-day operations of a busy FareShare warehouse: it’s about sharing the FareShare mission that “no good food should go to waste”. Your work will make sure that quality surplus food is helping feed people in need.
As a Warehouse Coordinator you will be the face of FareShare, involved in the supervision of a large team of volunteers to ensure our charity members receive their food orders each week. Each shift you will be responsible for ensuring health and safety of the team supporting FareShare, whether they are regular volunteers, supporters from our corporate partners, visitors to the warehouse, or your colleagues. You will also be ensuring your team follows the food safety standards set out in the FareShare operating manual to ensure the safe receipt of food by all our charity members.
Main responsibilities
In the FareShare Regional Centre warehouse you’ll:
- Get to know your team and respond to questions about FareShare’s mission, the food partners who support us, charities who receive food and the planned activities for the day
- Work as a team with the Warehouse Manager, warehouse colleagues and volunteers to ensure all shifts are well planned, supervised and meet daily operational needs
- Be responsible for the health & safety and security of buildings, vehicles, staff and volunteers, including the delivery of appropriate health & safety briefings
- Carry out & update risk assessments as defined by the FareShare operating manual and complete risk assessments for all new activity as required
- Ensure compliance with all FareShare policies and procedures and industry standards as required by food partners and regulators and that all staff, volunteers, food suppliers, charities and visitors adhere to them
In the FareShare Regional Centre office you’ll:
- Support the Warehouse Manager in managing the office, responding to emails and taking phone calls
- Support the Warehouse Manager in organising food distribution using the FareShare food management systems and training volunteers as required
- Maintain excellent relations and communications with volunteers, staff, food suppliers and charities
If required to drive a FareShare van, you’ll:
- Drive safely, responsibly and within the law
- Be courteous to all road users
FareShare is an equal opportunities employer and so at all times you’ll:
- Be courteous and demonstrate FareShare’s equality and diversity policy
- Take responsibility for the safety of volunteers who join you
- Support the Volunteer Manager in ensuring all volunteers have a valuable and rewarding experience whilst supporting FareShare
Like the supply of surplus food to FareShare no two shifts are the same. Every day new food arrives and your team will include new people who want to get involved in the FareShare mission. You will be part of a small staff team responsible for ensuring the safe and effective distribution of food each day.
Person specification
Essential
Qualifications
- Commitment to gain Level 2 Food Safety Qualification
- Commitment to undertake in house training in moving and handling, working at heights, safeguarding vulnerable adults and first aid
Experience & Knowledge
- At least six months experience of one or more of the following:
- supervising/managing volunteers
- warehousing operation
- food distribution
- Experience of working in a team with evidence of demonstrating a flexible approach to team working
- Experience of working on own initiative, able to manage own workload and prioritise tasks to meet objectives
- Computer literate with experience of working with MS Office and other bespoke software packages
Skill, Abilities and Attributes
- Personable with a good sense of humour and excellent communication skills
- Able to take initiative and use common sense
- Can stay calm under pressure
- Team player willing to adopt a flexible approach to daily tasks and activities
- Commitment to FareShare’s Equality & Diversity ethos
- Safe and courteous driver
Desirable
- Level 2 Food Safety Qualification
- Have held a full UK / EU / EEA driving licence for three years minimum with no more than 3 penalty points
- Emergency First Aid at Work
- Forklift truck licence
- Experience of taking responsibility for health and safety issues within a food distribution and/or warehousing operation
- Experience of working in a highly regulated environment and demonstrable risk assessment capabilities
- Experience of working with people who may have additional support needs
- Experience of driving vans / medium sized vehicles
Operating Hours and Shift Pattern
Position will be part of a rota: Monday – Friday either 7am – 3pm/8am-4pm or 9am – 5pm and, on occasional Saturdays on a rota basis.
Flexibility to provide cover for planned and ad-hoc absences as well as Public and Bank Holidays is highly desirable in this role and also offers the opportunity for additional hours to supplement the core hours.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
BRF Ministries is a Christian charity. We are the home of Anna Chaplaincy. Living Faith, Messy Church and Parenting for Faith. We resource both the spiritual journey of individuals and the mission and ministry of local churches. Our vision - Inspiring, equipping and supporting people of all ages to grow in Christian faith. This is at the heart of what we are committed to do at BRF Ministries.
• Inspiring because we’re all looking for new ways to explore and embrace Jesus.
• People of all ages because it’s never too late and never too early to find faith.
• Grow because life is all about moving forwards.
• Christian faith because we’re truly proud to be doing God’s work. We work with and through churches to see more people, whatever their age, wherever they are on the journey towards God…
• growing in understanding of the Bible
• encountering God and experiencing vibrant Christian faith
• equipped to exercise gifts in leadership and ministry.
Want to be part of a close-knit team that inspires, equips and supports people of all ages to grow in Christian faith? We are looking for someone with a passion for our mission who can provide high level service to customers and supporters as part of the Supporter Services team based at the BRF offices in Abingdon. This full time role involves processing orders from online, phone and post and answering queries.
As part of the Supporter Services team:
- Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
- Process books, subscriptions and events orders received by post, telephone and online.
- Pack and post orders that require sending from the office.
- Process donations received by all forms, including web donations.
- Allocate payments received by BACS, cheque, or credit card.
- Conduct sales ledger reconciliations.
- Open and distribute the post.
- Assist in credit control.
- Manage office stock levels.
- Assist in processing of renewals and subscription releases.
- Order office and event stock.
- Circulate advance copies.
- Assist finance team with statements to account.
- Administrative support to the Operations team as required.
Skills and Experience
- Previous experience delivering high levels of customer service.
- Excellent communication and interpersonal skills, high degree of confident on the phone.
- Proficiency in using Microsoft Office, order processing and accounts packages.
- Ability to work well under pressure and to multi-task.
- Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
- Reliable and consistent.
- Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads.
- Strong commitment to the aims of the organisation.
Benefits
- 25 days holiday per annum, plus bank holidays (increasing to 30 days plus bank holidays after five full years' service)
- Additional three days off between Christmas and the New Year
- Auto enrolment pension scheme (8% employer contribution, 3% employee contribution)
- Private health insurance (after successful completion of probationary period)
- Generous flexitime scheme allowing employees to accrue time and earn additional days leave
- Employee Assistance Programme with access to financial advice, career coaching and counselling
- Staff discount scheme
- Learning and development opportunities
- Regular opportunities to connect with colleagues at our weekly briefing and virtual coffee break, and regular team in-person gatherings.
- BRF is proud to be an accredited Living Wage employer
We welcome applicants from all backgrounds and communities, in particular those that are currently under-represented within our staff team. This includes, but is not limited to, people from Black, Asian and other ethnic groups, especially within our leadership roles.
Inspiring,equipping & supporting people of all ages to grow in Christian faith.Home of Messy Church, Parenting for Faith, Anna Chaplaincy&Living Faith
The client requests no contact from agencies or media sales.
A fantastic opportunity has arisen for a Regional Casework Coordinator to join the Northwest Region at SSAFA, the Armed Forces charity.
You will be part of the regional office team who are the first point of contact to all beneficiaries into the Regional Office. You will be assisting with sometimes complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary, either by beginning a casework referral, referring to another service within SSAFA or making an external referral to organisations better able to offer support. You will also have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. At all times you will adhere to the safeguarding, confidentiality, and data-protection policies, including escalation to emergency services for clients where there are immediate areas of concern.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA and will influence the processes and procedures within the office, working closely with the Regional Casework Manager and Regional Operations Manager.
The post is home-based, but you may have to travel occasionally around the Northwest Region of England.
About the team
In this new role you will be working closely with volunteers from the six SSAFA branches in the Northwest, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger support team which will include a Casework Manager and a Regional Operational Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR, along with experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families, along with supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 6 May 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 13 May 2024
We’re looking for two self-starting team members who will help coordinate our JUMP befriending project for unaccompanied asylum seekers and refugees.
You’ll be responsible for half of the befriending pairs (currently 28, increasing to 50 in the coming months) and undertake tasks such as working with our partner organisations, managing referrals for young people, recruiting volunteer befrienders, and setting-up and sustaining pairs. This includes leading an initial training day.
You’ll also provide JUMP young people with casework support, help organise our group events and facilitate support from our Hardship Fund.
Main functions
Supporting young people and the JUMP Community
- Managing a caseload of young people; including offering casework support; arranging and attending appointments with the young person where necessary and signposting to available support.
- Helping plan and organise quarterly group events.
- Conducting initial assessments with young people to understand their needs, and once paired with a volunteer, hosting befriending initial meetings.
Supervising and supporting volunteers
- Recruiting, interviewing and onboarding new befrienders, including organising and delivering training.
- Supporting befriending volunteers through regular supervisions, meetings, emails and phone calls, and responding promptly to any safeguarding concerns raised.
- Ensuring that volunteers uphold JUMP’s policies and boundaries for befriending.
Publicising JUMP, and engaging with key stakeholders
- Publicising the project to existing and potential referral agencies, and establishing and maintaining excellent working relationships with them.
- Representing HIAS+JCORE and JUMP in the refugee sector as required, for example at the Refugee and Migrant Children’s Consortium (RMCC) meetings.
Project monitoring, evaluation and record keeping
- Working with experts and the JUMP Project Manager on supporting the project and its evaluation, and keeping accurate records in JUMP’s database.
Other Duties
- Ensuring that JUMP informs our campaigns, communications and education work. As the project develops, there will be opportunities for the post-holder to contribute to and support these areas of our work.
We're looking for candidates who have
- Ability to support, develop rapport and trust with, and motivate both young people and volunteers from a range of backgrounds and ages in challenging circumstances, including the ability to facilitate and engage in cross cultural communication.
- Knowledge of issues facing separated asylum seeking and refugee children and young people, and the rights and entitlements of ‘Looked After’ children and young people.
- Understanding of the current context surrounding immigration, asylum and welfare issues facing children and young people in the UK today.
- Understanding of Child Protection and Vulnerable Adult Safeguarding, and ability to communicate this to volunteers.
- Understanding of youth work principles and methods, including the benefits and challenges of befriending and other participatory methods.
- Ability to network in the refugee sector and develop strong working relationships.
- Ability to work independently and to self-motivate.
- Commitment to HIAS+JCORE values, social justice and antiracism.
- The ability to communicate in languages other than English, in particular Arabic, Spanish and French (desirable)
Experience required
Essential
- A track record of working directly with asylum seeking and refugee children and young people.
- Experience of social work, youth work, or other relevant methods of supporting people in challenging circumstances.
- Experience of training, coordinating and supporting volunteers.
- Experience of juggling commitments and responding to relevant stressful situations.
Desirable
- Educated to at least undergraduate degree level, or equivalent background or experience.
- Working knowledge of Local Authorities’ responsibilities for Looked After Children and Care Leavers.
- Experience of project management including administration, monitoring, evaluation and report writing.
About HIAS+JCORE
HIAS+JCORE is the UK Jewish voice on refugees and racial justice. Our work is driven by the belief that the Jewish community should play an active part in building a society in which refugees are able to live in dignity where the UK is a welcoming place free from racism.
Role details
Salary: £30,000 (pro-rata'd to £18,000)
Hours: 21 hours per week. Flexible working; some evening and weekend work will be required.
Location: Hybrid working between home and our North London office space.
Applicants must be UK based either in London/the South-East or be willing to relocate. We are only able to consider applicants who have the right to work in the UK. HIAS+JCORE is unable to sponsor working visas to the UK.
We warmly encourage and welcome applicants from all backgrounds, and people with any, or no, particular religious faith or beliefs. We particularly encourage applicants from people with lived experience of the asylum system.
Interviews will be held in person in north London in mid-May.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
New Routes Integration
Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.
Principle purpose of the post:
To work closely with the Chief Executive to ensure the professional and efficient running of all aspects of the organisation’s finances, HR and administration providing vital administrative backing to support and sustain the work of the Chief Executive and Project Coordinators. The successful candidate will be flexible, proactive and able to work both independently and in close liaison with colleagues.
Please see the attached Job Description and Person Specification. If you are committed to improving the lives of marginalised communities, we would love to hear from you. If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.
Please complete the attached Application Form.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description
Job Title: Wellbeing Navigator
Accountable to: Wellbeing Hub Manager and Senior Wellbeing Navigator
Accountable for: Working with the team and volunteers
Location: The Meritage Centre, Hendon, Barnet, NW4
Hours worked between: 9.30am - 5.30pm Monday - Friday pro rata
PURPOSE OF THE JOB
The Barnet Wellbeing Hub is an exciting new initiative that utilises a social prescribing model to support adults over 16 years old with common and long term conditions and/or social care needs to become involved in community activities. The Wellbeing Hub is an integral component of the overall Integrated Wellbeing Service Strategy for Barnet. A vacancy available for the right candidate to support the continued growth and development of the Social Prescribing offer in Barnet.
The hub acts as a referral Single Point of Access between statutory providers and community settings. A high volume of people are referred from statutory providers, other community organisations, or could self-refer to the hub. Staff will support individuals to engage with community activities.
The role of the wellbeing navigator team will be to provide a holistic service from referral through to discharge. They will work with partners to accept referrals into the service. They will welcome each person, provide a short triage to ensure that their conditions are appropriate ones for the service to assist, and then make appointments for them to visit for more in-depth assistance where necessary. They will also carry out background administration for this service such as logging individual details onto the service database.
MAIN TASKS
Individual Support
- Working with other team members, to provide first point of contact to all those accessing the service, whether face to face, by telephone or email.
- As part of a team, make contact to all people referred into the service.
- Provide a basic Triage service to people who are referred, either over the telephone or via appointments in the office.
- For those people with appropriate needs, book appointments for them to meet.
- Assist people to engage with community activities.
- Follow up with people who have used the service to ensure that they are engaging successfully.
- Provide a professional service that maintains boundaries, but is warm and respectful.
- Maintain individual confidentiality and respects equal rights and diversity.
Outreach work
Links with other community organisations and relationships with statutory services are integral to the success of the Wellbeing Hub. You will be working as part of the team to formulate an outreach work plan to support the Integrated Wellbeing Service working with our partners,
- Log all individuals accessing the service onto the central database in an accurate and timely fashion.
- Liaise with our partners and encourage collaborative and partnership working
- Build relationships and rapport with external partners
- Seek and generate referrals to the Wellbeing Hub and improve the community access into the Wellbeing Hub service
- Work flexibly at other premises, including GP practices, to deliver Emotional Health Checks to individuals based around the borough where appropriate
Administrative Duties
- Log all individuals accessing the service onto the central database in an accurate and timely fashion.
- Information logged should include people’s demographic information, presenting needs and any other case notes deemed to be appropriate.
- Log appointments for people to meet Wellbeing Navigators.
- Ensure that all paper or computerised records and documentation regarding the service is effectively and securely stored.
General duties
- To maintain accurate records to fulfil reporting requirements
- To adhere to all policies including equal opportunity policy and volunteer policy at all times
- Support the team in the setup and facilitation of events throughout the year and support the continued development of our activities
- Work with the team to support the recruitment and management of volunteers to create a team of hub champions to support the work of the navigators
- Attend and contribute to regular team meetings and supervision, as well as training sessions
- Carry out such other duties as deemed appropriate and may be reasonably required by the Service Manager.
PERSON SPECIFICATION
The Barnet Wellbeing Hub is an exciting and innovative initiative in the Borough that will improve the lives of thousands of people with health and social care needs. This role is a great job opportunity for candidates who have the relevant experience and skill sets. The post holder will need to be organised, self-motivated, and a quick learner. Candidates are expected to possess the following:-
Essential
- Experience of a customer care environment
- Experience of mental health needs or of working with people with mental health needs
- Ability to work on one’s own initiatives and self-motivated
- Excellent interpersonal and communication skills
- Excellent standard of literacy and numeracy and IT competency
- Strong commitment to teamwork to ensure the tasks required are completed
- Ability to work flexibly with other colleagues within the team
- Ability to be proactive and to problem solve, including seeking creative or imaginative solutions
- Ability to work under pressure and cope effectively and/or support others to cope effectively with difficult situations
- Self-motivated, enthusiastic and ‘can do’ attitude
- Strong ability to ensure confidentiality, data quality and integrity are kept at all times
- Commitment and ability to meet set deadlines for report generation and other tasks
- Commitment to equality and diversity
Only shortlisted candidates will be contacted.
The client requests no contact from agencies or media sales.