Policy development jobs

Role Context

The Team Leader is responsible for supporting the development, management, and supervision of the Kentown Support therapeutic offer. The expectation of the Team Leader role is that 50% of their time will be allocated to their supervisory responsibilities, including line management of designated staff. The remainder of their time will be allocated to casework support. The Team Leader will support with contract monitoring and reporting requirements of the service, ensuring high quality delivery, ongoing support for the team, and the growth and development of new projects and initiatives.

Role Purpose

The postholder will provide line management support to staff within this team, ensuring effective case management and supervision. The role will include supporting and working with the CYP and CC Therapy Services Coordinator and Manager and other team members to drive continuous improvements to service delivery as well as ensuring monitoring reports are completed in line with requirements for our commissioners.

Main Duties and Responsibilities

Management of staff:

• Provide 1:1 line management supervision and casework support for the designated contract with the CYP and CC Therapy Service Manager’s guidance.
• Identify staff training and development needs as part of supervision and appraisal process.
• Effectively undertake annual appraisals and support staff to meet their Personal Development Plan.
• Lead on the day-to-day oversight of the services in the CYP and CC Therapy Coordinator’s absence (avoid booking annual leave during this same time when possible).
• Ensure referrals are allocated appropriately in line with team members’ targets and capacity with support and guidance.
• Develop training plans for new starters during their probationary period.
• Lead on the support and supervision for any student social workers and counselling trainees placed within the CYP Team in close collaboration with the Student Social Worker Placement team.
• Provide support around safeguarding issues to the team members together with CYP and CC Therapy Service Coordinator and Manager.

Service Development:

• Lead on the oversight and development of the Kentown Support service, in collaboration with service management.
• Take a solution-focused and evidence-based approach to service challenges.
• Support CYP and CC Therapy Service management in developing policies and procedures in line with best practice.
• Represent the Kentown Support service at meetings, forums, and events where appropriate.
• Undertake initial investigations into complaints relating to the Service as needed.
• To assist in the development of the Service by working with other VCSE organisations, schools, and statutory and NHS bodies to enhance the wellbeing and resilience of their service users.
• Implement HR processes as appropriate and agreed, reporting issues upwards whilst seeking to intervene at the earliest opportunity so as to seek a resolution.

Contract Monitoring:

• Report to the CYP and CC Therapy Service Manager on the delivery of the Kentown Support Service on a regular basis.
• To lead on service monitoring and reporting to ensure it is completed in line with contract requirements.
• To meet with commissioners and funders as required to support the service.

Providing therapeutic support to individuals:

• Offer therapeutic interventions and support to individuals and families on your caseload. This may be with adults in the family or with children and young people in the family.
• Provide post-bereavement support to family members following the death of a child with a life-limiting condition. This may be families you have already supported in this role, or you may begin to work with new families referred by the CCN team.
• Offer a holistic package of support that is tailored to the needs of the families you are working with. This may include working around their wellbeing, building resilience, and developing coping strategies.
• Employ a flexible approach to the support by offering a mixture of open-ended and time-limited interventions

All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.

This role is part of the Senior Management Team working to deliver the current strategy. You will be liaising across teams to continuously improve working processes, practices and procedures at Survive.

Finance

· Take responsibility for managing an effective and efficient finance function and producing timely reports which enable effective decision-making by the CEO and the Board.

· Lead on the production of the annual budget and work with others to project incoming funds.

People

· Lead on the delivery of effective and efficient HR operations across the full employee/volunteer lifecycle and drive key initiatives and activities which contribute to Survive being a great place to work or volunteer.

· Support our managers, staff and volunteers with day-to-day HR needs to ensure consistency and compliance.

Outline of main duties 

The following is a summary of the key responsibilities of the post. It is not intended to be an exhaustive list, and the post-holder may be required to carry out other duties which are appropriate to the scale and nature of the job role. 

Finance

· Provide effective oversight of the day-to-day banking, invoicing, expenses and supplier payments on Sage accounting software.

· Prepare and present timely and accurate financial data for the Finance and Resources Sub Committee and the Board including management accounts, cashflow monitoring, expenditure by funder, variance reporting against budget lines and live forecasts.

· Mange fund accounting including restricted, unrestricted and designated funds and comply with external funders’ requirements.  

· Contribute to Finance and Resources Sub Committee meetings and provide advice on financial forecasts, budget planning, policy development, reserves and investments.

· Develop an annual budget for the year ahead and assist the Fundraising Sub Committee to produce budgets for grant proposals and scenario planning.

· Prepare Survive’s accounts for independent examination by the appointed Accountants and hold administrative responsibility for the successful completion of the annual financial statements and the annual report, and the timely submission to the Charity Commission and Companies House.

· Administer the payroll for Survive employees, liaising with the outsourced payroll provider. Make the relevant payments to HMRC including the annual P11D amount. Administer the Survive pension scheme and ensure the correct contributions are paid each month.

· Produce financial monitoring KPIs, statistics and reports for grant applications, funders, Board of Trustees and other organisational and strategic planning as required

· Line manage and develop the Finance and People Administrator.

People

· Deliver the People strand of Survive’s strategy and chair People Sub Committee meetings, maintain and develop People policies and procedures.

· Provide training on Survive’s People policies to the management team to ensure consistency and understanding.

· Provide support for all HR queries including applying policies appropriately.

· Manage staff benefits, calculating entitlements, enrolling onto schemes and answering queries.

· Provide information on the Survive pension scheme to staff and enrolling them into the scheme as appropriate.

· Source training courses as required and oversee management of Survive’s e-learning accounts. Co-ordinate team training days and ad-hoc training sessions.

· Contribute to the monthly internal newsletter to keep the whole team informed about internal and external news, training opportunities and resources.

· Co-ordinate the annual health and wellbeing survey, and lead on making improvements following inputs and suggestions from the Survive team.

· Oversee maintenance of HR system (HR Breathe) and ensure that data is accurate, complete and up to date.

· Maintain existing and work towards gaining new accreditations such as Disability Confident.

· Support hiring managers with the recruitment process including placing adverts, receiving and anonymising applications, arranging interviews. Be part of the shortlisting and or interviewing panels as required.

· Prepare and deliver organisational inductions to all new employees and volunteers.

· Maintain and oversee efficient HR administration for the joiners and leavers processes.

· Monitor the data that Survive holds for staff, volunteers and trustees in order to comply with organisational policy and UK GDPR.

Person Specification – Finance and People Manager 

Qualifications 

• Qualified by experience or hold a professional accounting qualification. HR qualification preferable.

Experience, knowledge and skills 

• Understanding of financial and HR systems (we use Sage and Breathe HR) and Microsoft Office packages.
• Understanding of charity finance including reporting on restricted income and expenditure and managing reserves.
• Experience of managing payroll and pension administration processes.
• Knowledge of GDPR and data management, able to handle sensitive and confidential information.
• Working knowledge of UK employment law and best practice.
• Experience of working within a management team, and reporting to Trustees.
• Experience of presenting financial information to a variety of audiences.

Personal

• An interest in the work that Survive does to support survivors of sexual trauma. 

• A commitment to uphold and work towards Survive’s values including active promotion of equal opportunities, diversity and inclusive practices.

• Able to work independently and prioritise work effectively to meet demanding deadlines.

• Able to build good working relationships across a whole team.

• Excellent listening skills; written and verbal communication skills.

• A flexible approach to work and problem solving and ‘can do’ attitude to get things done.
• An interest in continuing your own personal development and learning.

Fuel Bank – Triage Support Advisor

Location – Remote based role with occasional travel to the Midlands for team meetings & training.

Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 18.5 hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance. 

Salary - £27,000.00 pro rata

Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.

As Triage Support Adviser at Fuel Bank Foundation, you will be the first point of contact for beneficiaries, partners, or referral agencies seeking assistance. Your primary responsibility will be to assess needs, gather essential information, and direct each query to the appropriate team or resource. You’ll play a critical role in ensuring that those in need receive timely and accurate support, helping maintain smooth day-to-day operations within the Foundation’s support services.

Key Responsibilities

Initial Contact & Needs Assessment

• Inbound Enquiries: Respond to incoming calls, emails, or online requests, providing a welcoming and empathetic first point of contact.
• Information Gathering: Ask relevant questions to understand the nature of each enquiry—whether a client needs immediate fuel assistance, advice, or referral to another service.
• Basic Eligibility Checks: Perform preliminary assessments to confirm a caller’s eligibility or direct them to the right partner agencies.

Triage & Referral

• Case Prioritisation: Quickly identify urgent cases (e.g., no heating supply, extreme vulnerability) and escalate them as needed to senior colleagues or specialized services.
• Routing Calls/Emails: Forward complex queries or those requiring in-depth guidance to the appropriate department (e.g., Customer Support, Policy & Impact, Finance for voucher-related questions).
• Follow-Up Coordination: Log essential details for each interaction, ensuring smooth handovers and timely follow-up by the relevant team member.

Data Entry & Record Keeping

• Database Management: Accurately input beneficiary information into the Foundation’s CRM or case-management system, maintaining up-to-date records in line with data protection policies.
• Documentation: Keep clear notes on calls, emails, and web form submissions, tagging them with relevant categories (e.g., urgent, general enquiry, advice request).
• Reporting: Support team leads by generating basic reports or summaries on enquiry volumes, types of requests, or common issues.

Communication & Collaboration

• Liaise with Colleagues: Update other teams or managers about trends in call types or emerging issues that might require policy changes or additional resources.
• Team Support: Assist in scheduling, task delegation, or administrative tasks when needed, contributing to a well-coordinated triage function.
• Stakeholder Engagement: Occasionally interact with partner organisations, local agencies, or other charities to exchange referral information or confirm assistance protocols.

Quality & Compliance

• Adherence to Policies: Follow all internal guidelines, including safeguarding, confidentiality, and data protection (GDPR).
• Continuous Improvement: Identify recurring enquiry patterns or potential service gaps, suggesting improvements to triage processes.
• Professional Development: Stay informed about any updates in the charity’s programs, fuel poverty regulations, or relevant partner services.

What will you receive in return:

· Support from a team of like-minded individuals who will support you to succeed in the role.

· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.

· A flexible working week to ensure work life balance.

· Enhanced pension contributions.

· Equal opportunity employers.

· Full onboarding programme with ongoing training and development opportunities.

About Chiva
Chiva works to ensure that children and young people living with HIV have the support and opportunities they need to live well and achieve their greatest potential. We believe they deserve to have their voices heard and taken seriously. We place their experiences and views at the heart of everything we do and are led by their priorities from shaping services to influencing policy, research priorities and professional practice.

Job purpose:
We’re looking for a Participation Officer to ensure that the voices of children and young people living with HIV are at the heart of Chiva’s work.

We’re looking for someone who is passionate about youth empowerment, skilled in participation practice, and confident working with diverse groups of young people.

In this role, you will:

• Support and develop the Chiva Youth Committee (CYC) to shape our charity’s direction and decisions.
• Organise CYC events, campaigns, and support their delivery of the annual Chiva conference CYC led symposium.
• Seek opportunities for young people to influence policy, practice, and raise public awareness.
• Build strong relationships with health professionals, policy makers, and international youth networks.

We want someone with:

• Extensive experience of working directly with young people in a support role.
• A passion for youth engagement and leadership development. 
• Great facilitation, organisation, and communication skills.
• A strong commitment to equity, diversity, and inclusion.

Why Join Us?

• You will play a vital role in shaping the future for young people living with HIV.
• You will get to work in a supportive, inclusive, and values driven team.
• You will be part of a charity with a strong community where young people’s voices genuinely drive change.

Those with lived experience of HIV are especially encouraged to apply.

Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.

Please see the website link for the full job description and details on how to apply.

Deadline for applications: Thursday 25th September 2025 at 5pm.

Interviews to take place on Tuesday 7th and Wednesday 8th October.

About us

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute. 

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

As an Employment Advisor, you will be working with Afghan refugees. The Advisor’s role is to prepare clients for competitive employment and support them in achieving their career goals. This includes guiding them through training, work placements, and into paid employment. The role is performance-driven, with targets based on client progression outcomes such as successful completion of training, voluntary and work placements, and securing sustainable employment.

Fixed-term contract from 1st September 2025 until 31st August 2026.

For full details about the role, please download the job description. 

Staff benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more.

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 7 September 2025.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

As the HR Advisor at The Careers & Enterprise Company, you will report to the HR Manager and play a crucial role in supporting the business and wider HR team in a diverse HR generalist role that offers a great opportunity to grow and develop across a range of HR functions. You will cover a range of duties including providing HR advice and support to the business including line managers and employees, proactively helping to manage timely responses to internal and external enquiries to the HR shared inboxes, managing the monthly payroll and supporting with a range of administrative and reporting duties. You will also get to work directly with the HR Manager on the wider HR strategy including employee engagement, recruitment, systems and data analysis.

We are looking for a qualified HR Advisor or an HR professional that aligns with our company mission, who is ambitious and looking to progress their career in a new role. You will be pro-active and highly motivated, with exceptional interpersonal and communication skills that is comfortable interacting with staff at all levels. The ideal candidate will have experience in a similar role and will be able to hit the ground running in this rewarding, busy and varied role.

We are a friendly team of three people that reports into the Director of HR and Operations and are looking for a true team player that has strong ethics, understands the confidential nature of working in an HR team coupled with a good understanding of HR processes and procedures.

Location: Central London/hybrid working with attendance in the office required 2 days per week.

Contract: Full-time, fixed term for one year.

Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.

To apply, please visit our website via the apply button, complete the application form and cover letter and upload an anonymised version of your CV.

Please describe in your cover letter: 

• How do you meet the experience, skills and competency criteria detailed in the job profile?  
• Are you CIPD or part CIPD qualified or working towards a HR qualification?

Closing date: Midnight on 30th September 2025.

It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

Position: Programme Officer

Reporting to: Senior Programme Manager

Location: Sidcup, Greater London, and hybrid working of 1 day in the office and 4 days remote (subject to change)

Contract Type: Permanent and full-time

Starting Salary: £28,000 – £32,000 gross per annum (based on experience) plus benefits

Purpose

The Programme Officer will be responsible for supporting the effective implementation of project delivery activities across our portfolio, predominantly in Africa, Europe, Central Asia, and the Middle East. 

The post holder will support project delivery, ensuring quality expectations (internal and client), delivering within the scope and budgeted resources of projects, and in line with project timelines. The post holder will work closely with other members of the project delivery team, our technical team, delivery partners, and consultants to ensure projects maximise their positive impact.

The Programme Officer will also support the Senior Programme Manager to disseminate good management practice across the organisation, and advise on delivery approaches.

Main Responsibilities

The responsibilities of the Programme Officer include the following:

Project Support

• Provide support to Programme Managers in the delivery of projects, ensuring projects are delivered on time, within budget and scope and comply with client contracts
• Take on the project management of assigned select projects within a determined budget/complexity threshold, ensuring that they are delivered to time and quality
• Set-up and monitor project workplans, including change requests ensuring that approvals are formally recorded and filed
• Manage day-to-day relationships with delivery partners and internal team(s) and build a solid understanding of delivery needs and timelines across projects
• Monitor and support timely client and consultant billing and invoices attached to delivery
• Support onboarding of consultants for new projects, including due diligence checks and contract preparation based on set templates
• Ensure project management software and tools are accurate and kept up to date for allocated projects
• Provide timely responses to client queries and alert the Head of UK/Kenya Programme Management of any potential risks
• Lead duty of care and travel planning for staff and consultants, working alongside administrative officers
• Liaise closely with technical colleagues, Head of team, and Programme Managers / Officers on project support needs.

 Project Financial Management

• Monitor project budget performance, capturing variances and liaising with the Finance Team and Head of UK/Kenya Programme Management
• Monitor and support the processing of consultants’ expenses/fees against contracts and client invoices against contracts
• Make recommendations to ensure financial outcomes are met with respect to time, quality and cost, and provide early warning of project overspend
• Prepare internal project update reporting including finances and resourcing using required management tools. 

Organisational Support and Business Development

• Provide support in strengthening policies, procedures, and management tools for Development Pathways
• Coordinate with wider project teams to ensure technical capacity is well planned across Development Pathways’ portfolio of projects 
• Signpost colleagues to relevant project management tools and processes, when required
• Support project closure processes as required, capturing and sharing lessons internally
• Provide ad hoc input to evolving organisational requirements as directed by senior members
• Assist with the identification and monitoring of business opportunities in donor markets, as requested
• Update SharePoint and ensure project data sheets are developed and up to date to facilitate bids for tenders
• Collate and share project information to support the Business Development and Communications department.

Skills, Knowledge and Behaviours

The Programme Officer will require the following combination of applied skills, knowledge, and behaviours to successfully contribute to team goals:

Required:

• An undergraduate degree in an appropriate subject 
• Up to 2 years’ experience working on project support or delivery within international development,  research and/or the consultancy sector
• Ability and confidence to work independently and manage their own workflows
• Good communication skills and an ability to build and maintain strong working relationships with a broad range of stakeholders at the individual level and in representation of the organisation
• Excellent drafting skills.
•  Ability to understand and effectively analyse and utilise financial information
• Proven ability to resolve problems, anticipate barriers and create practical solutions
• High IT proficiency (Microsoft Office (Word, Excel), SharePoint, etc.)
• Demonstrated attention to detail ensuring quality standards are maintained
• Ability to travel internationally when required.

Advantageous:

• 1-2 years direct project management experience
• Proficiency in additional languages, especially Arabic or French.

Terms of Employment and Benefits

Recruitment will be at the junior level and is a permanent and full-time post. Along with basic salary, the successful candidate would receive an attractive package of the following:

• Fulfilling work - working to make a difference to some of the world’s most under-served communities
• Flexible working – Development Pathways offers employees flexible work hours
• Generous time off – recharge with 30-holiday entitlement plus public/bank holidays
• Excellent health and well-being provision – access to the company private health care scheme (after the satisfactory completion of the probationary period), pension scheme, long-term sickness benefits and Employee Assistance Programme
• Group Life Insurance 
• Commitment to professional development opportunities – we encourage our staff to participate in professional learning and development
• Provision of a company laptop
• Yearly working at home allowance
• Reward Scheme for involvement in winning bid work.

How to apply

We invite interested candidates to please apply for the post by including all of the following:

1. A cover letter explaining why you are applying for this position, and how you would meet the selection criteria for the post of Programme Officer
2. A detailed CV (curriculum vitae) specifying your qualifications, education, and relevant work experience
3. All applicants will be required to specify if they have the right to work and live in the UK. If you are currently on a visa, you must specifiy type and expiry date.  

Closing date for this post will be the close of business on the 10th September 2025.

Applications should be submitted by email.

Applications will be reviewed on a rolling basis and we retain the right to close this role without notice. So, if you are interested, please apply early.

Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.

Applicants, please note the Privacy Notice on our website.

Development Pathways is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications and abilitie without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, family or parental status, or disability status.

Women at the Well is a support service for women based in the King’s Cross area of central London. We provide practical support and advocacy to women facing a wide range of disadvantages, and we have a specialism in working with women whose lives have been affected by prostitution and/or sexual exploitation. We are trauma informed, holistic and woman-centred. We deliver our mission through three interconnected services:

1. A women only drop-in service

2. An advocacy service

3. An outreach service

We take referrals from many external partners and while we have a hub-centre in Kings Cross we are a pan-London service.

Women at the Well has supported thousands of women over more than twenty years work in London. We see the complex ways in which women’s inequality, racism, disability and poor health, educational disadvantage, trauma in childhood, migration and the hostile immigration environment can all lead to significant social and economic disadvantages and harm. As well as providing tailored support, we aim to speak up for the rights of women to live lives free from abuse.

Job purpose:

The Head of Services role is critical to leading the delivery of the best possible support to the women who use our services. The Head of Services has lead responsibility for continuous review of the effectiveness of our services and whether they are meeting women’s needs. She needs to be in touch with what is happening in the lives of the women using our services.

We are looking for a strategic thinker who can shape and lead the future direction of our service, ensuring it continues to meet the complex and evolving needs of women affected by sexual exploitation. This person will have the vision to identify what needs to change and the leadership skills to drive that change with confidence and clarity.

They will be an empowering leader, capable of inspiring and supporting a skilled team of support workers and volunteers who are engaged in emotionally demanding work and who rely on strong, compassionate oversight. A deep understanding of the risks faced by the women we support—and a commitment to reducing those risks—must be at the heart of their approach.

§  Closing date: 15 September 2025

§  Interview date: 25 and 26 September

For full job description and application process on our website and below.

Interim Reward & Compensation Specialist - Healthcare Sector
£300-£400/day | London (Hybrid) | Immediate Start
We're working with a leading organisation in the healthcare space to appoint an experienced Reward & Compensation professional for an interim assignment. This is a high-impact role suited to someone with a strong background in either the NHS or the private medical sector.

Key Requirements:

• Proven experience in Compensation & Benefits strategy, benchmarking, and delivery
• Strong understanding of NHS pay structures or private healthcare reward frameworks
• Expertise in job evaluation, salary banding, and benefits harmonisation
• Confident stakeholder engagement and HR systems knowledge
• Immediate availability

The Role:

• Lead reward and compensation initiatives across the organisation
• Support policy development and pay reviews
• Advise on healthcare-specific reward models
• Collaborate with HR and Finance teams to deliver strategic outcomes

This is a fast-paced opportunity to make a meaningful impact on a respected healthcare provider. If you or someone in your network is interested, please get in touch today.
What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Head of Safeguarding is a senior leadership role within the organisation, responsible for driving safer cultures and safeguarding strategies across the organisation. 

You will serve as the organisation’s Designated Safeguarding Lead, working closely with the Chief Officer, Board of Trustees, and a dedicated Safeguarding Subcommittee.

You will lead the design, implementation and continuous improvement of safeguarding and safe recruitment policies and practice across the organisation — supporting staff, volunteers, and members in ensuring the safety and wellbeing of all, especially children, young people, and vulnerable individuals.You will also supervise our internal safeguarding practitioners and contribute to a culture of continuous learning and improvement by overseeing case reviews, leading appeals processes, and advising on training and the development learning tools and materials in relation to safeguarding policy and practice.

We’re looking for a bold and values-led Advice Manager to lead our advice service and play a key role in driving forward our vision of an inclusive, rights-based society.

About Us

Richmond AID is a user led disability rights charity working towards a world where disabled people are treated with dignity, respect, and equality. Our advice services provide essential support on issues like benefits, housing, discrimination, access, and more — but our work doesn’t stop there. We use what we learn from people’s experiences to challenge injustice, influence policy, and campaign for change.

About the Role

As Advice Manager, you’ll take a strategic lead on developing our advice service to ensure it is accessible and high-quality, and also actively challenge the root causes of inequality. The Advice Manager will have wide ranging responsibilities for the performance, quality assurance and development of internal advice services and will be responsible for achieving and evidencing high quality positive outcomes for service users.

You will Manage our advice teams: Information Navigation, Benefits Advice, Money Advice and our benefits advice contract with South West London and St Georges. We also administer a number of grants on behalf of local grant giving charities and the local authority and you will manage the administration of these grant funds.

We currently have 14 advisors across our advice teams including 2 team leaders in our Information Navigation (general advice) and South West London and St Georges benefits advice team, it is currently 8 direct reports. 

As a key member of our management team you will work closely with other managers. You will also take a lead on Safeguarding and Data protection across the whole organisation and deputise for the CEO as required.

As our Advice Manager, you’ll take the lead in shaping and strengthening our vital advice services by

• Managing, supporting and inspiring a team of skilled advisers and volunteers.
• Developing and leading a high-quality advice service that meets the requirements of the Advice Quality Standard (AQS) and that is responsive, inclusive, and empowering.
• Embedding systems for monitoring and evaluation, using data, outcomes, and client feedback to improve quality and impact.
• Driving service improvements, streamline processes, and ensure compliance with relevant standards.
• Championing the voices of disabled people, feeding insight from frontline work into our policy and campaigning.
• Ensuring the service contributes to social justice, tackling systemic barriers and inequities through both individual casework and broader change.
• Representing the organisation externally including meeting and influencing local stakeholders including local councils, funders and advice organisations.

About you

You’re an experienced advice professional and a passionate advocate for social justice. We need someone with experience of working in an advice and representation role and with experience in managing a busy advice team. You understand the power of high-quality advice in changing lives — and the importance of using that insight to shift systems.

You will bring

• A strong track record in managing or coordinating advice services (e.g. welfare rights, housing, disability support).
• A strong understanding of the social model of disability and a commitment to its principles.
• Experience in quality assurance, monitoring, evaluation and using feedback to improve services and experience in managing safeguarding and managing data protection.
• Experience in report writing to commissioners and funders.
• An ability to influence decision makers and develop effective partnership working.
• Knowledge of the rights and experiences of disabled people, and the structural barriers they face.
• Excellent leadership and team management skills.
• A collaborative approach and a commitment to equity, inclusion, and continuous learning.
• The ability to link frontline experience to wider campaigning and policy change.

What We Offer

• A collaborative and inclusive team culture.
• Commitment to your professional development and wellbeing.
• The chance to make a real difference in individual lives — and the wider fight for equality.
• 25 days leave plus 8 bank holidays

Key Responsibilities  

1) Membership and Engagement 

• Support the implementation of a membership engagement plan to help increase retention and highlight member value. 

• Help promote Imkaan’s membership offer and communicate its unique value to members. 

• Assist in managing communication channels and touchpoints for members. 

• Work with colleagues to ensure member voices shape Imkaan’s influencing work including through policy consultations, parliamentary events, and campaigns. 

• Support members to take part in key spaces (e.g. local partnerships, national advocacy forums, government consultations). 

• Help identify way for members to work together and ensure their priorities are reflected in communications.

• Build and maintain positive relationships with newer or underrepresented member organisations to ensure inclusive and equitable engagement. 

2) Member Services and Development 

• Help coordinate training sessions, and peer networks for member organisations. 

• Assist with supporting members' organisational capacity and sustainability planning across the membership base. 

• Coordinate day-to-day member engagement, responding to enquiries, providing information, and connecting members with relevant support 

• Maintain and regularly update the membership database, relationship records, and internal tracking systems 

• Organise regular member check-ins, surveys, and consultations to understand priorities and needs 

• Plan and coordinate member-only events and forums, including peer learning spaces, reflective practice sessions, and policy roundtables 

• Support the membership application, renewal, and onboarding processes. 

• Coordinate with the communications coordinator to draft and share member communications (e.g. newsletters, updates, briefings), ensuring clarity and accessibility. 

• Work with the communications coordinator to share member impact, case studies, and strategic updates 

• Liaise with other staff to coordinate support offers (e.g. training, regranting, capacity building) and monitor uptake. 

3) Sector Influence and Partnerships 

• Support work to raise awareness of Imkaan’s members among local authorities and commissioners. 

• Assist in engaging with stakeholders to contribute to collective influencing and sector development. 

• Track sector trends and identify opportunities for growth and service improvement. 

• Provide administrative support for activities linked to membership service delivery and sustainability.C 

• Contribute to Imkaan’s annual reports, AGM planning, and organisational development activities. 

• Attend team meetings, training, and supervision in line with Imkaan’s values and policies. 

• Gather and summarise member feedback to feed into learning reviews and organisational planning. 

• Support evaluation of how member engagement informs policy, advocacy, and systems change work. 

4) Grants Management 

• Coordinate the administration of regranting programmes to member organisations. 

• Support the application, selection, and allocation processes, ensuring transparency, fairness, and alignment with Imkaan’s values. 

• Act as the main point of contact for members receiving grants, providing guidance and support throughout the funding cycle. 

• Monitor grant compliance, gather reporting information, and liaise with the finance team to track spending and disbursements. 

• Work with the Executive Director/Operations Manager and funders to ensure effective delivery, reporting, and impact monitoring of grant programmes. 

• Contribute to learning from regranting activity, supporting reflective practice and continuous improvement. 

Person Specification 

Essential Experience 

• This post is open to Black and Minoritised women only as permitted under Schedule 9, Part 1 of the Equality Act 2010 (Occupational Requirement) 

• Strong understanding of intersectional feminism, anti-racism, and the political context for Black and Minoritised women’s organisations. 

• Proven experience in membership coordination or stakeholder engagement within the VAWG sector or related fields. 

• Experience in planning and coordinating both in-person and online events. 

• Experience administering grants, regranting programmes, or funding streams, including record-keeping, monitoring, and reporting to funders. 

• Excellent communication and relationship-building skills, with the ability to build trust across a diverse membership base. 

• Experience supporting or facilitating collective voice, advocacy, or influencing work. 

• Commitment to Imkaan’s values and to centring the leadership of Black and Minoritised women and girls. 

• Ability to work independently, as part of a team, and across dynamic partnerships and networks. 

• Commitment to ethical, participatory, and survivor-centred approaches to policy work. 

Desirable Experience

• Familiarity with membership-based organisations and the VAWG policy landscape. 

• Experience supporting campaigns or organising grassroots policy engagement. 

• Experience in assessing grant applications, managing grant agreements, and monitoring funded projects. 

• Analytical ability to interpret membership, engagement, and grants data to inform decision-making. 

• Familiarity with event platforms (e.g., Eventbrite) and digital communication systems. 

• Strong interpersonal and written communication skills, with the ability to engage different audiences. 

What we offer 

• 30 days annual leave + public holidays (pro rata) 

• Flexible working arrangements 

• Pension contribution 

• Private Health Care (BUPA) 

• Meeting Free Fridays 

• Supportive, feminist working environment 

• Opportunities for learning and development 

ROLE

Head of Support Services (Interim)

REPORTING TO

Director of Frontline Services

START DATE

mid-September 2025

PURPOSE OF POSITION

This is a critical frontline leadership role that is responsible for the operation of the organisation’s homelessness and rough sleeping services at Anchor House.

You will provide operational leadership to support services managers and ensure compliance with organisational, contractual, local authority and legal regulations and requirements. You will ensure the quality of services is pushed to the highest standards possible, ensuring excellent outcomes for residents and a positive and high performing working environment for teams.

This role will also be accountable for building and maintenance of excellent relationships with external partners, commissioners, other key stakeholders for support services in the organisation.

RESPONSIBILITIES & ACCOUNTABILITIES

Service Delivery

· Lead in setting organisational standards and performance targets across the support services that reflect contractual requirements and organisational standards.

· Actively promote and develop person centred practices based on a trauma informed approach and psychologically informed environment to working with residents with high support needs and challenging behaviour.

· Be accountable for the operational performance of the services, allocating resources strategically to ensure that key performance indicators are achieved and that action plans are in place where required to improve service performance.

· Promote accountability and co-production approaches with residents.

· Support with the creation and review of local and service wide policies and procedures.

· As part of the Frontline Services Leadership Team, ensure the support services team follow established Health & Safety and building management procedures

· Contribute, and when required, lead on the formation and review of local and service wide policies and procedures.

· Contribute to the Frontline Service’s Management On Call rota, providing support to frontline services outside of office hours.

Stakeholder Management

· Develop and maintain close relationships and working protocols with external partners and local authorities to enable the service to meet agreed objectives and improve service outcomes.

· Submit management information on a monthly and quarterly basis and produce other statistics and data as directed by the Director of Frontline Services.

· Responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.

· Represent the organisation externally at forums, conferences and meetings.

· Contribute to the wider management team in frontline services to ensure good communication, coordination and consistency of practice, approach and development across the Directorate.

Business Planning and Project Management

· Drive business planning activities within contracts, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary

· Where agreed, project manage new services or service developments.

· Working closely with Finance Department to set, manage and monitor allocated budgets for income and expenditure for support services and to ensure that teams keep within set performance targets.

· To ensure that financial procedures are maintained at all times in accordance with organisational policies and procedures.

Managing and Developing People

· Creating an open and inclusive culture across the support services teams that reflects the organisation’s values.

· Developing performance targets and quality control measures for teams, and monitoring performance to ensure that these are met.

· Supporting managers and teams by setting clear objectives and holding individual supervisions regularly.

· Ensuring good communication across teams by holding team meetings regularly, and additional briefings as necessary.

· Inducting new managers and any other direct reports and planning the continuous professional development of existing managers through annual appraisals.

· Managing the workload of teams to ensure that adequate cover is provided at all times.

Safeguarding Lead

· To be the designated Safeguarding Lead for the organisation ensuring that it meets legal duties, keeping policy and practices up to date

· To actively promote an open and accountable approach across the organisation as a whole that achieves best practice and keeps the best interest of the residents central to our safeguarding practices.

General

· To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.

· To undertake such other duties within the competence of the post holder which may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

· Experience of working with vulnerable adults, including managing the provision of a safe operating environment in a relevant context

· Experience of leading, supervising and motivating managers of specialist service delivery teams in either a supported housing, advice, homelessness, care or other relevant environment

· Experience of case management and delivering best practice around; needs assessments, high quality personalised support or advice services to vulnerable adults, including people with high support needs

· Experience of contract management with stakeholders

· Experience of project management and mobilisation of new services or developing existing services

Skills & knowledge

· Knowledge and understanding of the housing and support needs of single people who experience homelessness and rough sleeping, the benefit of move on and the ability to translate knowledge into good practice.

· Knowledge of the commercial and regulatory requirements of supported housing.

· Strengths based coaching skills.

Abilities

· Ability to interact at senior level with external stakeholders.

· Ability to work in a fast paced, high pressured environment, with multiple competing priorities and to quickly adapt to new situations.

· Ability to network, liaise, negotiating and influence effectively with outside agencies.

· Ability to undertake budget management, produce financial reports and collate and interpret financial and statistical information.

Personal qualities

· Demonstrates a commitment to the charitable purposes of Your Place.

· Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility to juggle a variety of tasks.

· Excellent organisational skills.

· Strong communication and negotiation skills.

· Strong sense of responsibility and accountability.

· Awareness of own training and support needs.

Desirable criteria

· Educated to degree level or equivalent in adult social care or leadership and management.

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Main purpose of post
As the Operations Assistant you will be supporting the Operations Manager in
delivering and maintaining effective operational function at the charity.
Including but not exclusively, Health & Safety, Premises, Facilities, Vehicle
Management, and IT Services.
This is an exciting opportunity for someone who is looking to develop their
knowledge of operations, risk management and policy writing with scope to
develop your skills whilst also contributing to a great cause.

Key Responsibilities
Operational Support
 Act as the first point of contact for premises, facilities, IT and Estates
issues across all Weston Park Cancer Charity locations.
 Assist the Operations Manager in maintaining a secure and organised
premises and facilities, which ensure colleagues, volunteers and visitors
are safe and experience a welcoming environment.
 Support the Operations Manager in the successful delivery of the Annual
Operations plan.
 Provide administrative support to the Operations Manager and take
minutes in operations-related working groups.
 Support with updating operational policies and procedures.
 Act as a Charity Data Protection Officer (DPO), alongside the Operations
Manager - following relevant training, to promote a strong GDPR culture.
 Assist in the coordination of charity vehicle fleet maintenance schedules
and provide breakdown response support.
 Assist in the control and coordination of the use of charity space and
assets, including liaising with contractors and Sheffield Teaching
Hospitals (STH) on relevant matters as required.
 Act as a designated keyholder, responsible for the opening and closing
procedure.
 Manage the operations shared email inbox.

Health & Safety
 Serve as the first point of contact for all Health & Safety matters,
including incidents and accidents, ensuring accurate recording and
reporting.
 Provide operational and administrative support on all Health & Safety
matters at our sites and external locations (including external events and
the Outreach Service, updating COSHH reports).
 Assist in the procurement, delivery and recording of mandatory staff
training needs.
 Help establish and maintain safe working practices and policies and
undertake basic risk assessments.

Workwear and equipment
 Act as the first point of contact for workwear and equipment requests;
including being responsible for issuing and returning stock, regular stock
checks and ordering stock as required.

Tech Support
 Serve as the first point of contact for general IT enquiries.
 Consult with IT consultants to ensure adherence to processes.
 Work with the Operations Manager to implement processes that
maintain the IT security score.
 Assist in the onboarding and offboarding of employees, including
software licenses, logins, and induction training.
 Serve as lead administrator for key operational software, such as Webex
phone system and Vatix Lone Worker App.

General Administrative Support & Development
 Handle general enquiries from staff, patients, and volunteers efficiently.
 Manage charity postal enquiries.
 Assist the Operations Manager with the procurement of stationery and
consumables.
 Assist the wider team with ad hoc work and undertake small projects
that support the charity's work. e.g. Events, Logistical and Tech Support.

Environmental Advocate
 Work with the Operations Manager to promote environmental
awareness and encourage the charity adopts a green approach (e.g.,
recycling, energy use, carbon footprint).
 Identify and implement actions to reduce environmental impacts, costs,
and/or increase income under the direction of the Operations Manager.

What you do
We are seeking a highly motivated individual who shares our values to join Weston
Park Cancer Charity’s busy charity team. Our Operations Assistant will play a vital
part in our team and help us to deliver our vision: a better life for those living with,
and beyond, cancer in our region. If you are interested in progressing your career
within an organisation which makes a real difference to the lives of thousands of
people, we’d love to hear from you.

About you:
 You will be a forward thinking, team player with a ‘can do’ attitude & part of a
fast-paced charity team.
 You will have excellent communication skills (both written and oral).

 Able to manage your own workload and priorities to agreed deadlines.
Participate in and contribute to team meetings.
 Co-operate and liaise with colleagues, working in a professional manner at all
times.
 Act as an ambassador for Weston Park Cancer Charity, reflecting the
objectives and values, and to always work in the best interests of the charity.
 Support and encourage harmonious internal and external working
relationships.
 Make a positive contribution to volunteer involvement in delivering the
charity’s strategy and raising the profile of Weston Park Cancer Charity.

How to apply
Closing date: Sunday 14th September @11.59pm
Interview date: Wednesday 24th September
Application format: Please send a CV and covering letter demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering letter will
form a key part of the recruitment process, and you should
demonstrate your suitability for the role in no more than two
pages.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process, so please do not forward any documents in
PDF format.