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Page 20 of 48
London, Greater London (On-site)
£60,000 - £65,000 per year
Full-time
Permanent
Job description

Head of Resident Services

Location: Blackheath (with regular travel to Beckenham)
Hours: Full-time, 37.5 hours per week
Salary: £60k – £65k, dependent on experience
Contract Type: Permanent
Reports to: Director of Resident Services
DBS: Enhanced with Barred List

Make a Difference Every Day

Morden College is a charity with a proud history of supporting older people to live independently, with dignity and purpose. We provide almshouse accommodation and care services across our Blackheath and Beckenham sites, and we’re looking for a dynamic, compassionate, and strategic leader to join us in this vital role as: Head of Resident Services.

About the Role

This is a pivotal leadership position where you’ll oversee the delivery of consistent, equitable, and sustainable services for residents living independently. You’ll lead a multi-skilled team and work collaboratively across departments and with external partners to ensure our residents receive the support they need to thrive.

You’ll be responsible for:

  • Leading and developing the Resident Services Team
  • Overseeing housing management, wellbeing services, and resident engagement
  • Driving service improvement through data, insight, and technology
  • Ensuring compliance with safeguarding, health & safety, and data protection
  • Supporting residents with local authority services, benefits, and referrals
  • Coordinating activities, events, and resident-led initiatives
  • Managing guest accommodation and internal communications

About You

We’re looking for someone who:

  • Has deep expertise in almshouse accommodation and resident support services
  • Is an excellent people manager and communicator
  • Understands the needs of older people and diverse communities
  • Is confident using CRM systems and Microsoft Office tools
  • Can lead with empathy, integrity, and strategic vision
  • Has relevant qualifications or equivalent experience in service or housing management

Why Join Us?

At Morden College, you’ll be part of a team that challenges ageism, promotes healthy ageing, and combats loneliness. You’ll help shape services that make a real difference in people’s lives, while working in a values-led organisation that prioritises purpose, responsibility, and community.

Application resources
Posted by
Morden College View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 25 September 2025
Closing date: 18 October 2025 at 23:30
Tags: Business Development, Customer Service, Housing, Care Management, Commercial, Compliance / Quality, CRM, Culture, Health and Safety, Wellbeing, Governance / Management