Policy officer jobs in tower hamlets, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Health & Safety Officer
Reporting To: Health & Safety Lead
Salary: £34,000–£36,000
Contract Type: Full-time, Permanent.
Location: Across Felix's London sites (Deptford, Enfield, Poplar, Park Royal, and Greenford), the role requires flexible work at various locations, with an option to work from home one day a week for administrative tasks. The Felix Project can only employ applicants who currently have the right to work in the UK.
Hours/Days per week: 37.5 hours per week, 9 am – 5:30 pm, Monday – Friday.
Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK.
About The Felix Project
The Felix Project is London’s largest food redistribution charity. Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felix’s Kitchen. It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed people experiencing hunger.
Our Values
Our values set the tone for our organisational culture and reflects how we do everything at The Felix Project, including our recruitment & Selection process.
We solve it differently - We make it happen - We do it together - We do it with heart.
Purpose of the Job
The Health & Safety Officer will support and report to the Health & Safety Lead to ensure that The Felix Project maintains compliance with all relevant health, safety, and food safety legislation. This role is integral in maintaining a safe working environment across all Felix sites by assisting in the development, implementation, and monitoring of robust health and safety systems. The Officer will work proactively with staff, volunteers, and external stakeholders to promote a strong safety culture, support operational improvements, and deliver H&S-related training and engagement.
Duties and Responsibilities
· Support the Health & Safety Lead: Assist in the day-to-day management of health and safety processes, ensuring that all activities comply with relevant legislation and internal policies.
· Risk Assessments: Support the creation, review, and regular update of risk assessments (RAs) and safe systems of work (SSOWs) across various sites, ensuring all potential hazards are identified and managed appropriately.
· Incident Reporting: Support the management of the reporting and investigation of accidents, incidents, and near-misses, ensuring all reports are accurate, timely, and followed up with corrective actions where necessary.
· Training and Induction: Support the delivery of health and safety training programs, inductions, and toolbox talks for staff and volunteers. Maintain records of all training and ensure they are kept up to date.
· Safety Inspections: Carry out regular safety inspections and contribute to internal audit processes to ensure high standards of compliance and housekeeping. Escalate issues and support local teams in resolving risks identified during audits or site visits. Report findings to the Health & Safety Lead and follow up on necessary actions.
· Documentation and Compliance: Maintain up-to-date health and safety records, including training logs, incident reports, and risk assessments. Ensure all documentation is compliant with legal and regulatory requirements.
· Contractor Management: Assist in reviewing contractors’ health and safety compliance when they are working on behalf of The Felix Project.
· Communication: Foster a positive health and safety culture and encourage behavioural safety across all teams by communicating updates, guidance, and key messages. Assist in developing campaigns and initiatives during safety weeks or other safety-focused events.
· Audit Support: Assist in preparing for internal and external health and safety audits, ensuring all documentation and procedures are in place and compliant.
· Food Safety: Support the implementation of food safety management systems, ensuring compliance with the Fareshare food manual and external audit requirements.
· Continuous Improvement: Contribute to the development and implementation of initiatives that promote a positive health and safety culture within the organization.
· Emergency Procedures: Assist in the development and testing of emergency procedures, including fire drills, evacuation plans, and first aid provisions.
· Support Projects: Provide administrative and practical support for any health and safety projects or initiatives led by the Health & Safety Lead.
Person Specification
Essential Skills/Knowledge
- NEBOSH Certificate or equivalent qualification.
- Knowledge of Health & Safety legislation and best practices.
- Experience in an administrative or supportive role within a health and safety environment.
- Strong organisational skills with the ability to manage multiple tasks.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Attention to detail and a methodical approach to work.
- Ability to work independently and as part of a team.
- A proactive and positive attitude towards health and safety.
- Ability to work collaboratively with the Learning and Development Team as well as across other organisational teams.
- Ability to travel across London sites is essential, given site-based requirements
Desirable Skills/Knowledge
- Experience in the food industry or charity sector.
- Knowledge of food safety and hygiene practices.
- Experience in delivering training or presentations.
- Membership in IOSH or working towards it.
- Committed to the values and mission of The Felix Project.
Equity Diversity Inclusion & Belonging
At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure
Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



Job purpose
As part of our new strategy, we aim to grow our income significantly over the next five years. Our current income is £12.4m per year. We have strong and realistic foundations for this aim and a secure base of income from long-term committed funders including Arts Council England, Mohn Westlake Foundation, Waterstones, The Julia Rausing Trust and the Welsh and Northern Ireland governments. These funders enable us to reach children through our flagship programmes, but with a huge amount of new work in development, securing new income from trusts and foundations is a high priority for us.
This is an exciting role at BookTrust that will challenge and provide excellent career development opportunities for the successful candidate. This role will deliver essential stewardship to our growing portfolio of warm trust supporters, engaging with them to provide inspirational impact reporting to secure continued funding. Our new colleague will gain exciting CV enhancing experience through working cross-organisationally to support the reporting of BookTrust’s multi-million-pound Arts Council England grant.
You will support BookTrust to develop its presence in the trust and foundations world, by working to agreed new business targets and contributing to the creation of a high-quality pipeline of new trust and foundation opportunities.
About the postholder
We believe there is considerable potential for this role to significantly increase the number of trusts BookTrust partners with and offers a fantastic opportunity to work across the organisation and develop skills and experience. We want to hear from ambitious fundraisers who want to make their mark and create a lasting difference to the lives of children and families.
Our ideal candidate will be confident and outgoing with experience of personally developing multiple four and five figure funding relationships from trusts and foundations. We are seeking someone with great communication skills who can write with flair to develop compelling applications and reports and speak passionately and articulately about BookTrust’s work to the staff and trustees of trusts and foundations.
Please read the attached Job Description for more info.
The client requests no contact from agencies or media sales.
If you are an Assistant Accountant looking for your next role in an organisation with a meaningful mission, the Royal College of Radiologists’ Accountant Assistant role may be the role for you!
The Assistant Accountant is a crucial role that sits in our high performing finance team. We’re seeking a proactive and detail-oriented professional to join our high-performing finance team. This is a varied role where you’ll play a key part in ensuring the smooth running of our financial operations and supporting the delivery of accurate, timely financial information. You will be collaborative, working alongside one other assistant accountant, ensuring all routine transactions and processes are completed in a timely and efficient manner and providing excellent customer service. This is an excellent opportunity for someone with all-round experience in finance within fast paced environment.
What you’ll do:
- Have responsibility for administering the accounting system to ensure that the user hierarchy is maintained, new users are set up appropriately and that rights for processing, reporting and workflow are assigned correctly.
- Attend promptly to general finance queries.
- Reconcile fortnightly travel invoices and monthly credit card statements obtaining approvals and uploading to the accounts system.
- Raise all sales invoices across all group companies.
- Provide credit control to the business according to finance policies, actively engage with and enter in to and keep records of dialogue for all debtors.
- Provide cover for the other assistant accountant, namely in relation to purchase ledger processing and payments runs and bank transaction postings.
- Ad hoc analysis and support for month and year end activities.
What you’ll need:
- Experience of using a finance system preferably Sage 200, payment system and Microsoft applications, including experience of working in nominal, sales and purchase ledgers and cashbook.
- An ability to multi task and work to tight deadlines.
- Experience of working in a finance team in a similar role
- High level of accuracy and attention to detail
- A consistent and effective team player who can multi task and prioritise
- Effective oral and written communication skills
This is an exciting opportunity to join a fast-paced and forward-thinking team and organisation. If you are interested in finding out more about the Assistant Accountant role and the RCR please have a read of the candidate pack.
The successful candidate must be available for an immediate start at the end of January 2026.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (up to 60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
About the Role
Do you have a creative flair and a passion for collaboration? We’re looking for someone to help shape and deliver a public engagement and events programme that showcases Headway East London’s occupational projects in art, food and music, strengthens partnerships, and raises awareness of brain injury.
The role is to work closely with our members, you will co-produce events, workshops and creative projects that highlight their experiences and talents. Also, nurture and develop relationships with partners and stakeholders, identify new opportunities for collaboration and ensure members are meaningfully involved in all aspects of engagement.
Principal Duties and Responsibilities
Public Engagement Programme Delivery
- Support the delivery of a public engagement programme that raises awareness of brain injury and showcase our creative work in art, food, and music.
- Work closely with the Director of Development and staff teams to identify and develop opportunities for public engagement (e.g. exhibitions, performances, and community events).
Member Co-production and Creative Participation
- Work closely with members to support their participation in projects and events, ensuring their voices and experiences contribute to the planning and delivery.
- Support in facilitating steering groups or member planning sessions to shape ideas and gather feedback for improvements.
Partnerships and External Relationships
- Support in building and maintaining positive relationships with local organisations, cultural venues, and community partners to broaden our reach and profile.
- Represent Headway East London at events, meetings and community forums, acting as a positive ambassador for the organisation and its members.
Event, Operations and Delivery
- Support all logistical aspects of events, including venue booking, liaising with suppliers, organising materials, and coordinating volunteers.
- Contribute to event promotion and audience engagement, including managing guest lists, ticketing, and attendee communications.
Monitoring, Evaluation and Reporting
- Support the collection of feedback, stories, and data from events and projects to evaluate their success and impact.
- Support with monitoring and reporting processes that inform fundraising, communications, and project planning.
Key Relationships - Internal and External
Internal: All staff, Members (service users) and their families, Volunteers
External: Public audiences - supporters and funders Partner organisations, Corporate stakeholders, Contractors
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.
Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
The client requests no contact from agencies or media sales.
About the opportunity
Action Tutoring is the largest tutoring charity in the country. At the heart of our work is closing the attainment gap for pupils facing disadvantage in the UK by harnessing the power of tutoring. We are seeking an inspiring and strategic Interim Chief Executive Officer (maternity cover) to lead our growing charity, ensuring the charity continues to achieve benchmark-beating results for the pupils we support. In 2025-26, our work will reach 7,000 pupils supported by more than 80 staff and 2,500 volunteer tutors. This role would suit someone with experience of interim senior leadership roles, wanting to make a difference in an area with proven impact on outcomes for children and young people.
Closing date: Wednesday, 17th December 2025
Interviews: Between 8th and 16th January 2026
Start date: Ideally, Monday, 23rd March 2026
Contract and hours: Fixed-term, 9 to 12-month maternity cover. We are open to discussions regarding the working pattern, and welcome applications for 0.8 FTE up to 1 FTE. A full working week is 37.5 hours. We offer flexible working hours. The core working hours are 9:30 AM to 4:00 PM. Applications from candidates seeking a secondment are welcome.
Location: Hybrid working with 2 or 3 days per week, in London, dependent on meetings and occasionally with short notice. Our London office address is: Fivefields, 8-10 Grosvenor Gardens, Victoria, SW1W 0DH
Duties and Responsibilities
The Interim CEO (maternity cover) is responsible for maintaining the high performance of the charity, overseeing the delivery of key strategic goals in line with our mission and aims. During the period of this appointment, you will lead the organisation through its annual school sales process (Spring 26), ensure the successful delivery of a key strategic project testing AI in our delivery model (Summer and Autumn 26) and set the organisation up for success in a new academic year (Autumn 26).
Vision, Strategy and Delivery
- Working with the Board to implement the vision and mission of the charity.
- Responsible for implementing the agreed strategy.
People and Cultural Leadership
- Overall people and cultural leadership, empowering the team the maintain the positive working culture with behaviours that align closely to the charity’s values.
- Ensuring operational excellence is maintained across the organisation.
Advocacy
- Representing Action Tutoring externally to a range of stakeholders, including school leaders, policymakers, the media and funders, to raise the profile of Action Tutoring and awareness of the cause.
- Sustain constructive working relationships with other education charities, sharing good practice and working collaboratively to improve educational outcomes.
Finance and Fundraising
- Overseeing financial management of the charity supported by the Director of Finance & Operations.
- Lead fundraising alongside the Head of Philanthropy to ensure fundraising targets set by the Board are met.
Line Management
- Direct line management of the Senior Leadership Team (3 Directors), the Head of Impact & Quality and the Head of Philanthropy, covering the five departments of the organisati
A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.
Person specification
Qualifications criteria:
- The right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
- Proven track record as a CEO in a not-for-profit organisation, experience as an Interim CEO is desirable but not essential. The ability to get up to speed quickly will be vital.
- Experience of working within a delivery-based organisation and an understanding of how to ensure quality, efficiency, and impact in that context.
- Commercial mindset, with proven success in fundraising and/or sales targets to meet set targets and secure income for ongoing operations.
- Experience overseeing pilots of new delivery modes, applying a theory of change approach to learning.
- Experience in developing and executing strategic plans and complex projects to achieve organisational vision and mission.
- Strong communication skills, with experience representing organisations externally to various stakeholders (e.g., school leaders, partners, funders).
- Understanding of the education sector, and the needs and drivers of stakeholders across the education space.
- Ability to diagnose and dissect complex problems and encourage scalable solutions to novel issues.
- Experience in empowering senior leaders and the wider organisations to meet ambitious targets.
- Ability to foster a positive working culture, aligned with Action Tutoring’s values.
- Strong financial management skills.
- Knowledge of governance structures and experience in working closely with a board of trustees, including managing strategic risk.
- Comfortable with data and committed to driving impact across the organisation.
You will be likely be more successful in this role if you have the following personal attributes:
- Passion for addressing educational disadvantage and closing the attainment gap.
- Collaborative mindset and the ability to build strong, constructive relationships with other organisations and charities, fostering collaboration and sharing of best practices.
- High ethical standards and personal integrity, with a commitment to transparency and accountability in leadership.
- Resilient and adaptable with the ability to thrive in an evolving and challenging external environment, and to adjust to shifts in the education landscape.
- Strong commitment to fostering a diverse and inclusive working environment.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.
Advert
Job Title - Senior Communications and Marketing Officer
Contract - Permanent, Full Time
Hours - 35 hours per week
Salary - £35,000 per annum
Location - Coram Campus, London WC1N 1AZ (with flexibility for hybrid working)
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About CoramBAAF
CoramBAAF is the UK's leading membership organisation for professionals dedicated to improving outcomes for children and young people in care. Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.
Our 650+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the multidisciplinary nature of our work. Together, our members make up the largest network of organisations and individuals involved with children in their journey through the care system.
About the role
The Senior Communications and Marketing Officer works across the varied functions and services of CoramBAAF including policy and practice, membership, publications, and training and events. The postholder will be involved in developing, delivering and monitoring communications tools and channels, building networks, and increasing engagement with CoramBAAF members, the children’s services sector and the wider general public.
This role will suit an enthusiastic and experienced communications and marketing professional with a passion for engaging audiences across multiple channels and experience of planning and delivering marketing activity and collateral, brand development, corporate publications, audio-visual content, targeted campaigns and digital media.
The Senior Communications and Marketing Officer is responsible for devising and delivering a programme of regular membership and customer communications using a range of tools and platforms to achieve this and to monitor effectiveness. They will plan and implement the production of high-quality marketing materials, communication tools and content (written, audio and visual) that raise awareness, drive engagement and generate take up of CoramBAAF’s member benefits and services. The postholder will maintain and develop brand assets to ensure all communications remain effective and consistent.
The role is ideal for someone who wants to build on their existing knowledge, skills and experience in a small, friendly and busy organisation. Please see the job description and person specification for full details.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 5th January 2026 at 23:59
Interview Date: Week commencing 19th January 2026
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
Operations & Finance Manager
Contract: 12 Month (view to extend)
Function/Team: Development
Location: London, UK
Hours: Part-time (3-4 days/week)
Reporting to: Director of Development
Salary: £33,410 - £36,678 (pro rata)
STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention efforts disrupt the criminal business of human trafficking, making it too high-risk and low-profit to be viable.
This role will sit within the Development Team to support the smooth and efficient operation of the charity. This role will assist in managing financial processes and lead on key people operations to maintain a transparent, inclusive, and positive working environment.
This position is ideal for someone seeking part-time work who holds previous experience working in a finance team, but is seeking a more diverse role that also includes opportunity to enhance operating systems, policies, and practices of the organisation for smooth running.
Finance Operations
· Oversee the Operations Officer to reconcile transactions, issue invoices, process payments, and file quarterly Gift Aid claims ensuring accuracy.
· Prepare regular budgets, cash flows, and clear financial reporting for the Senior Leadership Team to support data-driven decision-making.
· Manage STOP THE TRAFFIK’s bank accounts, ensuring the safe handling and ethical investment of reserves.
· Produce quarterly financial papers for the Board of Trustees and lead on the annual audit process, preparing all necessary documentation for external auditors.
· Liaise with the Oasis Finance Department who support STOP THE TRAFFIK to ensure smooth coordination of accounting processes and compliance with organisational standards.
People Operations
· Review organisational policies annually, ensuring they reflect current legislation and best practice, with support from the Operations Officer.
· Serve as the organisation’s Data Protection Officer (with access to pro-bono legal and data protection advisors).
· Oversee recruitment processes, supporting hiring managers to ensure equitable, transparent, and inclusive hiring practices.
· Coordinate quarterly team surveys, analyse feedback, and make recommendations to strengthen workplace culture and wellbeing.
· Maintain our network of pro-bono legal advisors and support staff in accessing timely advice on contracts or compliance matters.
· Manage the internal legal sign-off process and maintain clear records and documentation.
Note, this role will be supported by our parent company’s financial team who will continue to manage payroll, HR records, and sign-off all accounts.
Benefits:
· A friendly, supportive team environment.
· Access to a healthcare cash benefit scheme (including partner/children coverage).
· Corporate eye-care scheme.
· Life insurance.
· Non-contributory Group Personal Pension Scheme (7% employer contribution).
· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).
· Cycle to Work Scheme.
· Season Ticket Loan.
· Option to switch 2 bank holidays to suit personal needs.
· Flexible working policy reflecting staff needs.
· In-house and external training opportunities.
Further details about STOP THE TRAFFIK can be found on website.
If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both as pdf format) that evidences your ability to be successful in this role. Applications accepted on a rolling basis. Only applications sent via email will be considered to ensure an equitable review process.
We cannot sponsor applicants for this role.
Registered Charity No. 1127321
The client requests no contact from agencies or media sales.
AFRIL is recruiting for an experienced, dynamic Senior Caseworker to join our growing Casework Team. The successful candidate will provide advice and casework to asylum seekers, refugees and migrants in South East London on matters relating to housing and homelessness, welfare benefits, NRPF support, community care and asylum support. The candidate has the exciting opportunity to lead on the delivery of AFRIL's Casework Drop-in for asylum seekers and recently granted refugees, supported by a Caseworker and Outreach Volunteers. The post holder, if not already Immigration Advice Authority (IAA) accredited, will also be supported to obtain IAA Level 2 accreditation, to embed some immigration legal advice into their broader caseload.
AFRIL’s Casework Service also uses casework trends and data to work with community members in order to engage in policy and systemic change. Utilising casework and community co-production, the service has created sector wide resources on asylum support, engaged in strategic litigation and successfully influenced local, pan-London and national policy outcomes. The successful candidate will have the opportunity to feed into AFRIL's broader policy work, and develop local partnerships.
This is an exciting and integral role within a supportive and dynamic team, with strong opportunity for career development within AFRIL.
Please submit your CV and a cover letter – no more than two sides of A4 – detailing your motivation for applying and how you meet the person specification for the role by 23:00 on Sunday 4th January 2026.
We support asylum seekers, refugees and vulnerable migrants to lift themselves out of poverty and rebuild their lives in the heart of our community.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose
We are looking for a proactive and organised individual ensuring that all of Ella’s premises, including the office, community hub, and safe houses, are safe, compliant, well-maintained, and a welcoming environment for staff and service users. This role combines practical facilities work with proactive oversight of supplier management and property maintenance systems.
You will play a key role in maintaining the smooth daily running of our operations, managing contractors and compliance records, and supporting Ella's growth and improvement in facilities management.
Facilities management
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Oversee the maintenance and smooth operation of Ella’s office, community hub, and supported accommodation.
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Manage supplier and contractor relationships, including procurement, tendering, and ongoing performance monitoring.
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Coordinate and oversee maintenance, repairs, and refurbishments across all properties, ensuring work is completed safely and to a high standard.
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Maintain clear records of repairs, inspections, and contracts in the central facilities log.
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Ensure the office and community hub are fully equipped, stocked, and operational, maintaining an organised and professional environment.
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Ensure accurate stock records are maintained and inventories are completed across all sites.
Property inspections and maintenance
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Conduct regular inspections of all Ella’s properties to identify and address maintenance and safety issues.
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Manage the safehouse repairs and maintenance log, ensuring timely responses and communication with caseworkers and residents.
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Carry out minor maintenance and repairs directly where appropriate (e.g. light bulbs, fixtures, storage organisation).
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Liaise with landlords and external providers on significant property issues, ensuring clear communication and accountability.
Health, safety, and compliance
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Act as the main point of contact for health and safety matters in the Operations Manager’s absence.
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Ensure that all properties comply with statutory safety and maintenance requirements, including fire safety, gas, and electrical checks.
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Support in maintaining and updating compliance documentation, certificates, and maintenance schedules.
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Conduct regular health and safety audits and risk assessments, escalating issues to the Operations Manager as needed.
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Lead or support fire drills, first aid provision, and emergency preparedness planning.
Systems and administration
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Develop and maintain efficient systems for facilities management, including logs, checklists, and compliance trackers.
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Support the Operations Manager in reviewing policies and procedures related to facilities, health and safety, and risk management.
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Coordinate staff communications about ongoing facilities work or planned maintenance.
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Oversee inventory management, purchasing, and deliveries for office and property supplies.
Team and organisational support
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Contribute to creating a trauma-informed, safe, and welcoming environment across all Ella’s spaces.
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Support the smooth running of events or community activities at the hub, ensuring facilities are ready and accessible.
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Build strong working relationships with staff, residents, and suppliers to ensure responsive and effective facilities support.
Person specification
Essential
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Excellent organisational and time management skills.
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Keen eye for detail
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Ability to put effective processes and procedures in place
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Ability to manage multiple tasks effectively and work independently.
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Strong communication skills, both written and verbal.
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Basic understanding of health and safety requirements.
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Comfortable liaising with contractors and overseeing on-site work.
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Willingness to travel locally between Ella’s office and safe homes.
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A proactive and practical approach to problem-solving.
Desirable
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Experience in facilities or property management.
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Experience working with suppliers and contractors.
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Familiarity with trauma-informed environments or working in the charity sector.
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Basic maintenance skills (e.g., DIY tasks).
More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.
Here is a summary of our main activities:
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We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
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We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
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We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.
Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.
Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks. Having a criminal record will not automatically exclude applicants.
We encourage candidates to get in touch with us if you have any questions or are thinking about whether you might be right for the job. Please email us if you would like to set up a quick call.
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.
The client requests no contact from agencies or media sales.
Fundraising Manager - Bids and Trusts (Part-Time, Remote
Organisation: Gilgal Birmingham
Hours: 3 days per week (22.5 hours)
Salary: £35,000 – £40,000 FTE (pro rata £21,000 – £24,000 depending on experience)
Our Location: Birmingham
Closing Date: Monday 15th December
Gilgal Birmingham is a specialist domestic abuse charity providing refuge accommodation and community-based support for women and children at risk of, or experiencing, domestic abuse. We offer emergency refuge spaces and a growing range of outreach services that help women rebuild their lives, access safety, and move towards independence.
We are seeking a Fundraising Manager - Bids and Trusts to secure and manage the funding that enables this vital work. This is a key strategic role leading our grants, trusts, statutory funding and corporate income pipeline, working closely with the CEO and Senior Management Team. You will be responsible for prospect research, high-quality bid writing, reporting, and building strong relationships with funders and partners. This role is ideal for a self-starter who can manage the full fundraising lifecycle and contribute to the growth of a life-changing service.
This is a part-time, remote position, but hybrid working in our Birmingham office is also an option.
Key Responsibilities
Strategy and Planning
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Work with the CEO to implement Gilgal’s Fundraising and Income Generation Strategy.
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Develop and maintain a pipeline of funding opportunities from trusts, foundations, statutory bodies, and corporate partners.
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Prepare a rolling income generation plan with timelines and bid targets.
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Support the CEO in identifying opportunities for partnership bids and collaborative tenders.
Grants and Trusts
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Research and identify suitable funding opportunities aligned with Gilgal’s priorities.
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Develop strong, evidence-based funding proposals with clear outcomes and robust budgets.
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Coordinate with service leads and finance staff to ensure accuracy and compliance.
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Manage the full bid lifecycle, from identification through to submission, monitoring, and evaluation.
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Maintain a funding tracker with deadlines, progress updates, and reporting requirements.
Relationship Management
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Build and maintain strong relationships with funders, trusts, commissioners, and partners.
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Provide ongoing updates to funders to strengthen long-term partnerships.
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Attend relevant meetings, events, and briefings.
Reporting and Monitoring
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Produce clear, impact-focused reports for funders and stakeholders.
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Work with colleagues to collect and analyse outcomes data to inform bids and reporting.
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Review successful and unsuccessful bids to identify trends and improve future applications.
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Support the CEO and Finance Director in aligning budgets with funder requirements.
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Contribute to regular Funding Overview Reports and Income Generation Plans for the Board.
Corporate and Individual Fundraising Support
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Support the CEO in developing relationships with corporate partners and donors.
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Contribute to wider fundraising initiatives as needed.
Other Responsibilities
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Uphold confidentiality and data protection in line with Gilgal’s policies and the Data Protection Act.
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Promote equality, diversity, and inclusion.
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Contribute to organisational planning, evaluation, and policy development.
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Support a culture of collaboration and continuous improvement.
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Undertake other duties reasonably requested by the CEO.
Essential Skills and Experience
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Proven track record in trusts and grants fundraising at a senior level.
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Experience in bid writing and grant management within the charity or public sector.
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Strong understanding of trust, foundation, and statutory funding landscapes.
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Excellent written communication and persuasive writing skills.
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Highly organised with the ability to manage multiple deadlines.
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Financial literacy and ability to prepare project budgets.
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A collaborative, flexible, and motivated approach to work.
Desirable
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Membership of the Chartered Institute of Fundraising or similar.
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Experience using CRM or fundraising databases.
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Experience in the domestic abuse, housing, or social care sectors.
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Experience with corporate fundraising or CSR partnerships.
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Knowledge of impact measurement and theory of change.
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Knowledge of funders in Birmingham/West Midlands and/or with an interest in domestic abuse.
Due to the nature of our work, this post is open to women only and is covered by a Genuine Occupational Requirement (Schedule 9, Equality Act 2010). All appointments are subject to references and a DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Partnerships and Systemic Change will lead MCF’s efforts to build strategic partnerships, drive systemic change, and influence policy to enable Muslim led charities to thrive in a more equitable, inclusive, and impactful civil society.
Job role: Head of Partnerships and Systemic Change
Employer: Muslim Charities Forum
Salary: £42,000 – 45,000 per annum
Hours: Full-time, 35 hours per week (4 days office-based, 1 day hybrid/remote)
Position: Fixed Term Contract, 3 years.
Location: London SE1. Nearest stations Waterloo, Lambeth North
Closing date for applications:16th December 2025, 5.00pm or until a suitable candidate is identified.
About Muslim Charities Forum (MCF)
Muslim Charities Forum (MCF) is the UK’s leading network for Muslim-led charities, strengthening the capacity, voice and impact of nearly 300 organisations. Guided by our pillars of Support, Connect and Represent, we champion excellence, transparency and social justice through resources, capacity-building, research and advocacy.
We work to tackle structural and funding barriers, influence government, policymakers and the wider sector, and build a more sustainable, equitable Muslim-led charitable landscape. Through strategic partnerships and collaborations, we drive systemic change and amplify the contributions of Muslim-led organisations across society.
Role Purpose
The Head of Partnerships and Systemic Change will lead MCF’s efforts to build strategic partnerships, drive systemic change, and influence policy to enable Muslim-led charities to thrive in a more equitable, inclusive, and impactful civil society.
The postholder will work closely with key stakeholders, including policymakers, government departments, funders, infrastructure bodies, and sector leaders, to address structural inequalities, unlock resources, and elevate the recognition of Muslim-led charities in British society. This role will involve both coalition-building and strategic campaigning to create lasting change within the sector.
Working in collaboration with MCF’s policy, communications, advocacy, and research teams, the Head of Partnerships and Systemic Change will ensure a coordinated approach that drives long-term, sector-wide capacity improvement and sustainable impact.
Key Responsibilities
Strategic Leadership & Systemic Change
- Develop and implement a comprehensive strategy focused on driving systemic change that enhances the impact and sustainability of Muslim-led charities.
- Identify and dismantle structural, institutional, and policy barriers that hinder the growth and success of Muslim-led organisations.
- Lead efforts to address disparities in funding, representation, and support for Muslim-led charities, advocating for more equitable resource allocation.
- Champion inclusive policies that promote equity in representation and resource distribution for Muslim-led organisations across the charity sector.
External Engagement & Partnerships
- Build and maintain impactful relationships with key stakeholders, including policymakers, funders, government officials, and sector leaders.
- Work with funders and mainstream sector partners to unlock resources and support for Muslim-led organisations, ensuring equitable access to funding and opportunities.
- Develop strategic alliances and coalitions with infrastructure and umbrella organisations across the charity sector to foster collaboration, knowledge-sharing, and systemic change.
- Collaborate with civil society partners to advance inclusive policy frameworks and advocate for equitable funding practices.
- Position MCF as a key voice in coalition-building efforts and as a strategic campaigner on issues affecting the Muslim charitable sector.
Policy, Advocacy & Communications
- Collaborate closely with MCF’s policy, communications, and advocacy teams to design and implement integrated strategies for policy influence.
- Contribute to the development of evidence-based policy briefings, consultation responses, and advocacy campaigns aimed at driving systemic reform and addressing sectoral inequalities.
- Lead strategic campaigns that amplify MCF’s core messages and policy priorities to diverse audiences, including decision-makers and key influencers.
- Represent MCF at parliamentary, sectoral, and public events to advocate for policy change and elevate the profile of Muslim-led charities.
Research & Insight
- Work with MCF’s research team to generate insights and data that inform systemic change and strengthen advocacy efforts.
- Translate research findings into actionable recommendations for funders, policymakers, and other influential stakeholders.
- Use research to identify emerging trends and challenges within the Muslim charitable sector, developing proactive solutions to address these issues.
Collaboration & Representation
- Represent MCF externally with professionalism, integrity, and a commitment to the organisation’s values of inclusion, collaboration, and faith sensitivity.
- Act as a thought leader and advocate for Muslim-led charities in both public and private sector forums, driving change through advocacy and coalition-building.
Management
· Lead designated members of the team, overseeing work and line management where appropriate.
Person Specification
Essential:
- Significant experience (minimum 5 years) in driving systemic change within the charity, public, or civil society sectors.
- In-depth understanding of the UK charity landscape, particularly the challenges faced by minority or faith-based organisations.
- Proven track record of building and nurturing strategic partnerships with policymakers, funders, and senior stakeholders.
- Expertise in policy development, advocacy, and influencing key stakeholders to achieve long-term change.
- Excellent communication, negotiation, and relationship-building skills.
- Strong strategic thinking capabilities with the ability to connect research, policy, and advocacy to drive meaningful outcomes.
- A commitment to MCF’s mission, values, and principles of equity, inclusion, and collaboration.
Desirable:
- Experience in coalition-building or cross-sector partnership development.
- Understanding of frameworks for systemic change (e.g., systems thinking, collective impact).
- Familiarity with the British Muslim charitable ecosystem and its role in social change.
What We Offer:
- The opportunity to lead impactful change within one of the UK’s most dynamic faith-based networks.
- A collaborative, inclusive, and supportive working environment.
- Opportunities for professional growth, leadership, and innovation.
Application Information:
To apply, please send a CV (no more than 2 pages) and a covering letter (max 1,000 words) explaining how you meet the essential criteria and your motivation and suitability for the post. Please include two referees (one of whom should be a recent manager).
We are an equal opportunities employer. We welcome applications from people of all backgrounds and are particularly keen to hear from candidates with lived experience of marginalisation and an understanding of Islamic ethos. Reasonable adjustments are available on request throughout the recruitment process.
We reserve the right to withdraw this role once a suitable candidate is identified.
If you have not heard from us concerning your application within 6 weeks, please assume your application has been unsuccessful.
Interviews: Initial online short interview (stage 1), face-to-face in-office interview (stage 2).
No agencies.
UK residents only. Sponsorship is not possible for this post. References will be taken up prior to appointment including relevant ID checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Ware, Hertfordshire, SG12 8LX: on site or hybrid; remote working will also be considered.
Team: Marketing & Communications Team
Reports To: Head of Marketing & Communications
Salary: £26,523 per annum
Employment Type: Full-Time
All Nations Christian College has been leading the way in cross-cultural mission training for over 60 years. We provide a flexible undergraduate programme validated by The Open University, alongside specialist short courses and a well-established postgraduate programme for mission leaders. Based in the UK, north of London, we are an independent, evangelical, interdenominational Bible college welcoming students from all over the world. Our mission is to serve the global church by training disciples of Jesus Christ for mission in a multicultural world.
Role Overview
The Donor Relations Officer will be responsible for crafting compelling, donor-centred communications that strengthen long-term relationships with partners and supporters, deepen engagement and inspire giving. One of the main areas of responsibility will be to produce proposals and reports for stakeholders, especially strategic partners and donors. The postholder will work closely with the other members of the Marketing and Communications team, as well as collaborating with other departments within the college. The ideal candidate will have proven experience of producing copy for fundraising and donor relations purposes, and will be a skilled storyteller who can translate the strategic objectives of the college into resonant narratives, understands donor motivations, and writes with clarity, empathy, and purpose.
Key Responsibilities
Fundraising & Stewardship Writing
- Develop persuasive and high-quality copy for multi-channel fundraising campaigns (direct mail, email, website, social media etc.)
- Write impact reports and stewardship letters that convey gratitude and demonstrate impact.
- Create case statements, proposals, and presentations for major donor and foundation audiences.
- Oversee the ongoing use of Donorfy CRM to ensure it functions in a way that optimises ANCC's efficiency and makes full use of its functionality; carry out system integrations as needed.
Storytelling & Content Development
- Interview students, alumni, partners, staff and donors to develop authentic, mission-driven stories.
- Adapt organizational content for various donor segments, ensuring a consistent voice and message.
- Collaborate within the Marketing & Communications team to pair copy with strong visuals, and input to other priority projects as required.
Editing & Quality Control
- Proofread and edit donor communications to ensure accuracy, clarity, and alignment with the college ethos and brand guidelines.
- Maintain a consistent, donor-focused tone across all written materials.
Collaboration & Strategy
- Work closely with the members of the Marketing & Communications team to align donor messaging with campaign goals.
- Collaborate with other teams across the college including the Academic, Training and Finance Teams.
- Contribute to the development of content calendars and communication strategies.
- Track and analyse response rates and engagement to inform future copy.
· Fully participate in All Nations community activities when possible.
Qualifications
Required:
- Bachelor’s degree in Communications, Journalism, Marketing, English, or related field, or equivalent work experience.
- 3+ years’ professional writing experience, preferably in donor relations and fundraising communications.
- Proven ability to write clear, compelling, and engaging copy and marketing materials for diverse audiences.
- Strong interviewing, research, and storytelling skills.
- Excellent editing and proofreading abilities with strong attention to detail.
- Familiarity with donor stewardship best practices and fundraising language.
- Experience of producing and tracking fundraising campaigns, tracking impact, reporting and lesson learning.
- Excellent written and verbal communication skills, including the ability to effectively present information and engage cross-culturally.
- Ability to work collaboratively within a multicultural team and wider organisational departments.
- Experience with CRM or donor database systems.
Preferred:
- Knowledge of direct response fundraising principles.
- Basic understanding of SEO and digital content best practices, and awareness of upcoming trends and changes in the sector, including best use of AI.
- Experience of working with Canva and other document editing software which pair visuals with text.
- A heart for Christian cross-cultural mission and commitment to the goals and ethos of All Nations Christian College.
Core Competencies
- Mission Alignment: Deep commitment to the organization’s mission and values.
- Empathy: Ability to write from the donor’s perspective, honouring their role in making impact possible.
- Creativity: Innovative in approach while respecting brand and voice consistency.
- Collaboration: Works well across teams and responds constructively to feedback.
- Deadline-Driven: Manages multiple projects efficiently while maintaining high quality.
Other Information
· There is a genuine requirement for this role to be filled by a committed Christian who is passionate about cross cultural mission and fully able to articulate the overall purpose as well as the detail of the College’s mission, from a personal faith basis.
· All Nations Christian College is committed to safeguarding children and adults at risk from abuse and neglect. We expect all staff who work with us to share this commitment, and staff will be required to be checked with the Disclosure & Barring Service (DBS).
· Located at Easneye, Ware, Hertfordshire, UK: this role can be on-site or hybrid; remote working will also be considered.
· Working hours at college are 8.40am - 5.10pm. Occasional weekends and evenings will be required in this role eg for events
· Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day.
· Applicants must have the right to work in the UK
Benefits
§ Salary of £26,523 per annum
§ Employer pension contributions of 8%. A salary sacrifice scheme option is also available.
§ Life Assurance of three times salary
§ Employee Assistance Programme
§ 30 days holiday per annum plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.
Free, freshly prepared lunch at the College on your working days on site.
To cultivate biblically rooted, hope-filled and culturally relevant engagement with God's mission by training and equipping disciples of Jesus Christ



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
The Health Information Officer will be responsible for the day-to-day management of our patient and public information about bowel cancer and will work closely with the Senior Health Information Officer and Health Information Manager in the development of information content.
This role is an excellent development opportunity for a proactive person with strong administrative and prioritisation skills who is looking to develop their career in health information. Experience in an information or communications role would be beneficial.
The position offers you a unique and exciting opportunity to make a direct difference for people affected by bowel cancer, ensuring all of the charity’s information meets patient needs, is of the highest quality and has a strong evidence base.
Please note we may interview on a rolling basis before the closing date as applications come in.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Procurement Officer to play a pivotal role in our Corporate Services in London.
Sounds great, what will I be doing?
We are seeking a highly organised and proactive Procurement Officer to support the smooth and effective management of Hestia's approved suppliers. In this key role, you will oversee the administration and day-to-day management of our supplier database, act as the first point of contact for managers procuring goods and services, and ensure compliance with Hestia's policies and procedures.
You will carry out first-level supplier approval checks, maintain accurate and up-to-date records, and support the Contracts & Procurement Manager with audits, performance reviews, and market comparisons. Your responsibilities will also include managing supplier documentation, administering supplier portals, distributing monthly reports, and assisting with the mobilisation and demobilisation of Hestia services. You will work closely with corporate suppliers, organise and attend meetings as required, and provide a timely response to any concerns or complaints.
Alongside procurement duties, you will contribute to general administrative functions such as maintaining the Central Services sections, updating landlord and lease databases, supporting contract mobilisations, managing corporate purchase renewals, and providing occasional reception cover.
This is an excellent opportunity for someone who thrives in a varied role, enjoys building strong professional relationships, and brings strong attention to detail. If you are solution-focused, efficient, and motivated to support high-quality service delivery across the organisation, we would love to hear from you.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
We are looking for a Procurement Officer with a minimum of three years' experience in procurement and a solid understanding of supplier terms, conditions, and agreements. The ideal candidate will be highly organised, detail-focused, and confident communicating with a wide range of stakeholders. Strong IT skills are essential, including proficiency in computer-based systems and intermediate-level MS Excel. You will bring the ability to follow and develop administrative processes, demonstrate integrity when managing supplier relationships, and work both independently and as part of a wider team. A sound understanding of confidentiality, GDPR, and data protection is vital, along with strong numeracy skills and the ability to present complex information clearly. You should be confident arranging, supporting, and minuting meetings, and possess an understanding of propriety and transparency in commissioning. If you are self-motivated, reliable, and committed to high standards of professionalism, we would welcome your application.
When will I be working?
You will be working between the hours of 9am - 5.18pm, Monday to Friday.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Us in Making a Real Difference
About YMCA St Paul’s Group
YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.
Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.
About the Role
As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.
Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.
This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.
Working 4 nights on and 4 nights off (8pm-8am).
Key Responsibilities
Deliver Exceptional Customer Service
You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.
A Varied, Engaging Role
No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.
Champion Safety and Security
As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.
A Welcoming and Compassionate Presence
You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.
Be Part of a Supportive Team
You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.
What You’ll Gain
At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.
We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.
Benefits for Mind, Body, and Spirit include:
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Free gym access across all YMCA SPG sites
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Discounts at major retailers and supermarkets
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Free wellbeing and counselling services
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The flexibility to work across various outer London locations
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Career development programmes to support your journey
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Family-friendly policies, including enhanced maternity pay
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Life Assurance



