Policy research officer jobs in London, greater london

Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to #AgeWellinWandsworth. Our charity is consistently growing, so we are creating this new role to support our CEO with social media, marketing and organising events. The role will suit someone who is calm, mature, professional, organised and creative and will be comfortable working directly with a creative and curious CEO committed to transforming the charity’s online presence.

We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation. 

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

This is a dynamic, strategic role and as Head of Therapeutic Services, you will exercise person-centred clinical responsibility for Woman’s Trust (WT), counselling, groupwork and other therapeutic services.

Reporting to the CEO, this role will oversee the day-to-day delivery of seamless, highquality service across all of our client-facing provisions. You will support the CEO to ensure the future development of WT by leading the frontline staff team in the provision of high-quality, relevant and safe services to survivors of violence and abuse in line with WT’s aims and principles.

As Head of Therapeutic Services, a member of the Senior Leadership Team, you will work closely with colleagues across WT, to plan and implement quality improvement plans in order to deliver outstanding services in an efficient and cost-effective manner. This role will deputise for the CEO when necessary.

Working with key stakeholders to ensure that WT counselling services are delivered to a high professional standard, in accordance with the BACP Ethical Framework and the person-centred approach.

Leading on the development of new opportunities for the enhancement and expansion of WT counselling services, on the clinical representation of WT services to external bodies and involvement in campaigning for the improvement of services for women experiencing DA, and to be the safeguarding lead for WT.

Hours: Full-time, 35 hours per week.

Contract: Fixed-term contract as dependant on funding.

Location: Woman’s Trust premises including co-location with statutory partners and community partnership locations.

For further information and to apply, please visit our website.

Please note, CVs and cover letters should be sent in Word format.

Closing date: 1st May 2026.

Interviews will be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

An enhanced DBS clearance is required for this role. Police vetting Clearance may also be required.

We are seeking an enthusiastic and efficient Partnerships Coordinator to join our dynamic team. The main purpose of this role is to support the delivery of high-quality partner engagement and stewardship, ensuring positive and responsive partner experiences. You will be involved in the development of compelling partner communications, and proactively identifying new funding opportunities. Additionally, there will be opportunity to support the implementation of organisational system and process improvements. Essential attributes for this role include a willingness to learn, enthusiasm, drive and a proactive mindset.

If you are passionate about making a difference in the global health or non-profit sector, keen to work with a collaborative & dedicated team, thrive on building and maintaining strong relationships with corporate partners, and eager to get involved in improving internal systems and processes, we would love to hear from you.

Experience & Skills:

Essential:

• Proven experience in corporate partnerships / fundraising, or transferable skills.
• Excellent written and verbal communication skills
• Ability to confidently and competently interact with a wide range of stakeholders.
• Excellent attention to detail, planning, and organisational skills.
• Ability to work independently as well as collaboratively in a small team
• A genuine interest in the global health or non-profit sector
• Enthusiasm and willingness to learn
• Flexibility and ability to prioritise workload

Desirable:

• Familiarity with Salesforce or other CRM system
• Experience in streamlining operational systems and processes

Why join us?

• Be part of a global organisation driving real-world impact
• Support a mission focused on equity, systems change and better health outcomes
• Join a supportive and collaborative team environment

Other essential:

• Must have right to work in UK
• Must be able to travel to London to attend quarterly team meetings

As Director of External Affairs across the Bild Group of four small charities (with collective turnover of approx. £3m/yr), you will have a deep commitment to human rights and improving people’s lives.

You will provide strategic direction and leadership to the External Relations function across all four charities in the group, taking overall responsibility for and providing thought-leadership on our strategic approach to policy, influencing, public affairs, stakeholder engagement. 

You will play a lead role in planning, developing, and implementing the communication and external relations and wider engagement strategic plan to grow awareness and profile of Bild, Respond, Restraint Reduction Network (RRN) and ACT.

By sharing the impact of our work and programmes in improving the lives of people with learning disabilities, autism and /or mental health conditions, you will support Bild in becoming the sector leading provider of organisational and workforce development (and RRN in becoming the leading charity in reducing restrictive practices globally – and Respond as leaders in trauma informed therapy).

You will champion Bild and RRN’s brand, vision, mission and values acting as an ambassador for the organisation both internally and externally to partners, stakeholders and media.

Key Responsibilities and Duties: 

Strategic Leadership:  

• Develop and implement an integrated communications and external relations strategy across the four charities in the group to raise our profile and to influence change which positively impacts on our beneficiaries, aligning media, campaigning, and public affairs with the charity’s mission and strategic priorities 

• Lead and inspire a high-performing team including Membership and Events Officer, Resources Coordinator and comms team as required 

Comms & Marketing:

• Plan, develop and implement strategic communications and marketing plans to maximise awareness of the Bild Group of charities across the broad spectrum of communications disciplines including media relations, stakeholder management, influencer engagement, ethical (impact focused) marketing, social and new media and the production of new materials and resources 

• Write, develop and produce materials such as infographics, press releases, briefing documents, media statements and online information suitable for stakeholders, including people with lived experience

• Ensure effective marketing across all four charities focusing on impact and including ensuring we attend a range of external events and that all four websites are best practice. 

Influencing & Public Affairs:  

• Working with the CEO, you will drive policy change by developing strategies to influence key decision makers through building relationships with parliamentarians, government departments, and sector stakeholders to ensure the charity's policy agenda is impactful 

• Lead proactive and reactive media engagement, calls and requests for information in order to capitalise on suitable opportunities for maximising the reach and impact of all four charities

• Build our credibility as a thought leader in the sector 

Stakeholder Engagement & Partnerships:  

• Build and sustain strategic alliances with senior civil servants, civil society groups, and community partners to increase the organization's influence and impact 

• Develop effective stakeholder relationship management processes that ensure partnerships of all levels are provided with a rich, immersive engagement experience with the organisation and the work that we do 

• Identify, liaise with and ensure positive relationships with key stakeholders – internal and external including media, government departments, partners, charities, providers, customers, other relevant parties to secure maximum impact for all four charities and their beneficiaries

Reputation, Brand Management & Marketing:  

• Champion the Bild group brands, promoting the mission, values and impact of the organisation and ensuring consistent, engaging narratives and high-quality storytelling across all external channels

• Shaping the charity's profile and protecting its reputation through media relations, digital engagement, and consistent key messaging and building our credibility as thought leaders in sector. 

Membership, Events & Communities:  

• By ensuring appropriate, effective and engaging communications to all relevant audiences and stakeholders, your role will support the growth and development of our membership, Communities of Practice and the event programme (including webinars and conferences).

• Effectively plan, manage and lead a range of events for the Bild group of charities and associated marketing and communications

• Develop framework for Communities of Practice and strategy for engagement and growth 

• Supporting Bild and RRN spokespeople with PR and media outreach

• Keep abreast of communications and engagement activity within the sector and demonstrate an awareness of the impact these may have on existing and future communications activity

General Responsibilities 

• Contribute to evaluation and assessment of results against KPIs and tracking activity

• Allocate, manage and evaluate budget spend

• Identify resource requirements for activity across Bild group

• Develop and maintain systems, databases and procedures to support Bild group communication activities

• Plan, monitor, appraise and report progress of activity regularly with an innate understanding of how this supports activity across the Bild group

• Plan, manage and oversee budgetary spend related to outsourcing specialist activities such as video editing and design

• Ensure communications and marketing work complies with data protection and other legal, professional and agency requirements, standards and policies

• Support the senior leadership team on any activity as required. 

Personal Development  

• Be part of a culture of quality in all areas of communications, PR and marketing

• Participate and contribute to individual performance appraisal and supervision sessions

• Keep abreast of relevant initiatives and developments within the adult health and social care, education & disability sector and the wider communications / engagement profession

• Undertake relevant training, as necessary including accessing new systems and software as required to support the role.

Organisational Responsibilities: 

• Access and work within Bild’s policies and procedures.  

• Attend internal cycle of team meetings relevant to this role.  

• Engage with line management, supervision (where appropriate) and appraisal process.  

• Comply with data protection regulations, ensuring that information on clients, employees, volunteers and other stakeholders remains confidential.  

• Take responsibility for personal learning and development with support from line manager.  

• Work in a manner that facilitates equal opportunities and inclusion for all.  

• Remain professional and respectful at all times, promoting positive relations with all those we encounter in our work.  

• Maintain health and safety and risk awareness for self and others across the organisation.  

• Undertake any other duties that Bild may require within the remit of this role.  

This job description does not form part of the contract of employment. It is intended as a guide to the general scope of duties and is not definitive or restrictive. It is expected that some duties will change over time and this description will be subject to review with the postholder at their annual appraisal.  

Person Specification  

Job Title 

Director of External Relations 

• Exceptional copy writing and verbal communication skills

• Good presenting, negotiating and influencing skills

• Excellent interpersonal skills and ability to build mutually beneficial relationships

• The ability to work effectively within a small team

• Ability to work under pressure, and plan, manage, and adapt own workload

• A flexible, proactive and problem-solving approach to work

• A motivated attitude and ability to work on own initiative 

• A commitment to human rights and modelling accessibility and inclusion throughout activity

• Willingness to travel and work flexible hours as demanded by the post

• Fit to undertake the duties of the post. 

Experience/Skills/Competencies 

Essential 

• Significant experience working in communications, policy and PR with demonstrable success

• PR and media management experience, including both online and traditional PR

• Experience of managing and implementing social media plans, including post development, scheduling, evaluation and monitoring feedback

• Experience of overseeing the design and production of print and electronic publications, including website management and development

• Experience of managing CRM systems and ensuring effective data capture and utilising data to inform decision making

• Ability to analyse data and shape results into reports that inform decision making

• Ability to build effective relationships and networks and establish credibility for Bild, RRN, Respond and Bild ACT 

• Ability to work collaboratively and develop positive relationships with colleagues, members and wider stakeholders

• Demonstrated digital comms / social media skills and understanding of emerging digital marketing tools and platforms

• Ability to use a variety of IT packages/databases including CRM systems.

• Experience managing budgets and associated reporting

• Ability to work remotely and regularly travel to in person events

• Time management skills and ability to prioritise workload under pressure as part of a small but vibrant team

• Strong awareness and interest in news/current affairs/politics and the broader third sector, social care and education sector. 

Desirable 

• Experience working in the not-for-profit sector, preferably in another disability and/or membership charity

• Strong understanding of education, health, social care, disability and not for profit environment

• Strong media contacts within relevant trade sector publications

• Ability to use externally managed media databases (such as Agility etc.)

• Experience with conferences, webinars and hybrid events. 

• Experience supporting and manging a remote team

Education and Qualifications: 

Other Requirements: 

• Commitment to anti-discriminatory practice and equal opportunities and able to apply awareness of diversity issues to all areas of work.  

• Regular travel to attend meetings and events. 

• Occasional evening meetings.  

Legal requirements: 

• Enhanced DBS check. 

Engagement and Stewardship Officer

Contract type: Permanent, Full time, 35 Hours per week.

Location: London, UK

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £34,894 per year with excellent benefits.

*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Water Industry Partnerships Team develops and supports WaterAid’s relationships with water companies and the wider water industry in the UK. We inspire and manage volunteers, steering the development of high-income corporate

events, and build opportunities for water company employees and customers to connect with our work.

About the role

As our Engagement and Stewardship Officer, you will be responsible for the central coordination and delivery of all team communications requirements. This includes employee and volunteer engagement, content requirements for events and strategic projects, donor reporting and building a bank of case studies.

In this role, you will:

• Plan, coordinate, and deliver high-quality content and communications across the Partnerships team to support fundraising, stewardship, and partner engagement
• Create and deliver an annual calendar of employee engagement and partnership communications
• Own the production, update, and continuous improvement of standard partnership fundraising and stewardship materials
• Create and maintain a bank of high-quality case studies and visual assets for partner-supported projects, including Sanitation and Water Operator Partnerships (SWOPs), and to support pitches and proposals
• Produce case-study-led proposals and donor-facing reports in line with contract
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

• Experience generating audience-specific content and engaging communications, particularly for partners, donors or external stakeholders
• A thorough, methodical approach to research and planning
• Proven ability to manage a busy workload and deliver across multiple projects/teams
• Confident external engagement: written, verbal, presentation, and face-to-face.

Although not essential, we’d prefer you to have:

• Experience and knowledge of sustainability / corporate responsibility
• Experience of the voluntary sector
• Experience of the water industry and/or other utilities.

Closing date: Applications close 12:00 PM UK time on Friday 1 May 2026. *Interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage.

How to apply: Click Apply to upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

About Us

Philanthropy & Alumni Engagement (P&A) provides a fundraising and alumni engagement function in support of King’s College London. We are proud to work with colleagues across the university and its health partners to help them serve society through world-leading education, research and healthcare.  Our work also includes a partnership with the Maudsley Charity in support of children’s mental health initiatives between the university’s Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust.

We are a committed team that brings together fundraisers working across different channels, alongside colleagues who promote King’s College London’s engagement with its worldwide alumni community. Our work is underpinned and enhanced by a range of dedicated professionals in supporting areas covering proposition development, supporter engagement, supporter operations and business operations.

We have an impressive, well-established track record of success in securing support that allows the university and partners to deliver on their missions. This includes our global, award-winning World Questions: King’s Answers campaign, which set the standard in the sector and enabled us to raise substantial funds to help tackle some of the world’s biggest challenges. Ambitious and innovative, the team has won awards such as a CASE Platinum Award for Fundraising and a CASE Gold Award for Donor Relations and Stewardship. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in.

More on King’s College London

King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.  Through its commitment to exceptional education, impactful research and genuine service to society, King’s College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas:  

• Educating the next generation of change-makers
• Challenging ideas and driving change through research
• Giving back to society through meaningful service
• Working with our local communities in London
• Fostering global citizens with an international perspective

About the role

The Prospect Development Officer plays an integral role in enabling the fundraising ambitions of King’s College London, King’s Health Partners and King’s Maudsley Partnership. Reporting to the Prospect Development Manager, this post will support prospect management across all areas of high value fundraising, to ensure fundraisers are working with the best prospects and enabling them to generate income in the most effective way.

Responsibilities will include: supporting fundraisers and the Prospect Development & Business Intelligence team in maximising the use of Power BI dashboards to gain insight into portfolios and facilitate discussions on moves management; supporting the Prospect Development Managers in the effective and timely allocation and movement of high value prospects; supporting with the creation/handover of portfolios for new/departing fundraisers, and helping to keep prospect pools and portfolios up-to-date on King’s CRM system, while championing the department’s Prospect Management Policies for best practice. 

This is a great opportunity for someone in the prospect research profession who wishes to join a larger team, or someone who has transferable skills and wishes to move into Higher Education fundraising. Please note that this role is not an academic research post.

This is a full-time post (35 hours per week) and you will be offered an indefinite contract.

P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Good standard of general education (Graduate or equivalent) in subjects requiring excellent writing skills
• Experience of working in a role/studying a subject which requires research and the use of digital resources to distil and to analyse information
• Good working knowledge of Microsoft Office and SharePoint, with proficiency in Excel or equivalent software to manipulate and interpret data
• Strong organisational skills with demonstrated ability to independently meet multiple, competing deadlines in a complex and demanding environment
• Excellent written and oral communication skills with the ability to distil complex information clearly for a range of audiences
• Excellent interpersonal skills with ability to build collaborative and respectful working relationships across the team and fundraising partners as required
• Strong attention to detail and consistent, methodological approach
• Proactive approach and demonstrated use of initiative to identify new opportunities, independent work ethic

Desirable criteria

• Experience of working with a CRM system
• Interest in fundraising
• Knowledge and understanding of fundraising, philanthropic motivations and current trends in philanthropic giving
• Understanding of relevant data protection policy (EU GDPR 2018 and UK Data Protection Act 2018)

Further Information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

We offer the opportunity of an “Ask Us Anything” Teams call on Thursday 7th May 2026 at 11am. During this call you will be able to ask any questions you might have about the role, the selection process, our department, our core values and work culture, our current hybrid work policy, or simply listen to others’ questions.

This roles with have two interview stages, a standard skills-based interview followed (for up to two appointable candidates) by a Core Values interview.

Closing Date: 10th May 2026.

First stage interviews are likely to be held during w/c Monday 18th May 2026.

Core Values interviews are likely to be held during w/c Monday 25th May 2026.

New Business and Growth Officer

Contract type: Permanent, Full Time, 35 hours per week

Location: London, UK

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £34,894 per year with excellent benefits.

*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Water Industry Partnerships Team develops and supports WaterAid’s relationships with water companies and the wider water industry in the UK. We inspire and manage volunteers, steering the development of high-income corporate events, and build opportunities for water company employees and customers to connect with our work.

About the role

As our New Business and Growth Officer, you will drive new WaterAid partnerships within the UK water sector and work closely with existing partners to drive sustainable change.

 In this role, you will:

•  Actively prospect for new water sector partners in line with team strategy and organisational processes.
•  Build and manage a qualified pipeline in the customer relationship management database (CRM), with clear stages, next actions, and conversion targets.
•  Own account and partnership development plans, delivering on commitments and personalised stewardship to hit KPIs.
•  Lead WaterAid’s presence at key water industry events, eg British Water and Utility Week Live.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Experience generating income in charity fundraising, business development, or prospecting.
• A thorough, methodical approach to research and planning.
• Proven ability to manage a busy workload and deliver across multiple projects/teams.
• Confident external engagement: written, verbal, presentation, and face-to-face.

Although not essential, we’d prefer you to have:

• Experience in the voluntary sector.
• Familiarity with the UK water industry and supply chain ecosystem.
• Experience delivering exhibitions/conference activations.

Closing date: Applications close 12:00 PM UK time on Friday 1 May 2026. *Interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage.

How to apply: Click Apply to upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

This is an exciting new role within HFF Science Team and would suit an individual looking to apply their demonstrable experience of research funding processes, and their knowledge of the research environment and funding landscape. If you’re organised, adaptable and keen to make a positive impact on world-class research, we’d love to hear from you.

SENIOR FUNDING MANAGER, HUO FAMILY FOUNDATION

Salary: £60,000 per annum plus benefits

Reports to: Director of Research

Line manages: N/A

Location: Mayfair, London

Contract type: Permanent

Hours: Full-time 37.5 hours per week

Start date: August 2026

You must have the right or the permission to work in the UK. Please note that we are unable to offer sponsorship for this role. 

Closing date:  30 April 2026

Interview dates: during May 2026

ABOUT THE HUO FAMILY FOUNDATION AND ITS SCIENCE PROGRAMME

HFF is a grant-giving foundation based in London. Its mission is to support education, communities and the pursuit of knowledge. The Foundation’s current focus is in three main areas: education; the arts; and science.Since its inception in 2009, it has pledged over $100M to impactful projects in the UK, US and China.More information is available on our website.

The Trustees of the Foundation are supported by a small executive team of six.

The rapid rise and use of digital technology have permeated much of society and transformed the way many humans interact. There has been a broad array of research efforts, but the full implications - both positive and negative - on human physiology, psychology, behaviour, well-being and mental health remain unclear.  We believe there is an opportunity to help advance the research and the field of knowledge in this area. 

To this end, since mid-2024, HFF has established and will continue to grow a multi-year research portfolio in the UK and the US on the Effects of the Usage of Digital Technology on Brain Development, Social Behaviours and Mental Health in Children and Young People.  In 2025, we ran our first annual call and recently announced the outcome of these awards on our website.For our second annual funding round in 2026, we recently released an open call for proposals. 

As we continue to build our funding portfolio through annual funding calls, we are now looking for a Senior Funding Manager to join the small HFF Science Team in a permanent role. 

SUMMARY PURPOSE - WHAT YOU WILL BE DOING AND ACHIEVING

The Senior Funding Manager is a newly created role in the HFF Science Team.

You will work with the Director of Research and the Senior Programme Officer to administer the Foundation’s science portfolio of grants schemes, awarded grants and associated activities. You will manage and deliver the end-to-end grant application, review and award processes. You will act as a key point of contact for external liaison relating to the schemes. 

Working with the rest of the team, you will also help to develop and deliver events for Foundation grant holders. The role may require some domestic and international travel, including to meet grant holders for horizon scanning, monitoring and impact assessment purposes.

You may also contribute to the Foundation’s wider portfolio of work, and the delivery of our strategy.

IS THIS JOB FOR ME?

This is an exciting new role within HFF Science Team and would suit an individual looking to apply their demonstrable experience of research funding processes, and their knowledge of the research environment and funding landscape. You will lead and deliver the full funding cycle with its complex priorities with confidence. Strong communication, analytical skills and attention to detail are essential, along with the ability to build trusted relationships and work collaboratively. You will be part of a small team, so a pro-active and ‘hands on’ approach to all tasks will be necessary; collaboration and a willingness to support others are essential to success in this role. If you’re organised, adaptable and keen to make a positive impact on world-class research, we’d love to hear from you.

KEY RESPONSIBILITIES

As a Senior Funding Manager, you will: 

• Take a leading role on managing a diverse grant portfolio from pre-application to post-award, ensuring robust due diligence, clear communication with applicants, high-quality committee preparation, supporting good governance and decision-making, and smooth implementation of funding decisions.
• Provide proactive and collaborative funding operations support to the Science Team and other HFF colleagues.
• Lead, coordinate and deliver funding schemes and calls, setting timelines and workflows, and managing all aspects of associated funding committees to enable efficient, well governed decision making.
• Act as a trusted advisor, offering guidance to applicants and colleagues on funding policies, applicant eligibility, assessment processes, allowable costs and best practice.
• Oversee, coordinate and deliver high quality peer review and governance, selecting appropriate expert reviewers, managing conflicts of interest, ensuring timely and transparent assessments.
• Ensure effective post award grant management and continuous improvement, resolving complex queries, assessing change requests, monitoring compliance and progress, and contributing to process enhancements that support high quality funding operations. 
• Partake in monitoring and impact assessment purposes – annual reports, end of grant reports, etc.
• Liaise with other funding organisations, as appropriate, for example, on the operation of joint funding schemes.
• Contribute to the HFF Science’s wider activities, which may include developing and delivering events for HFF grant holders such as a mini conference or workshop. This may require some domestic and international travel.
• Contribute to the Foundation’s wider portfolio of work, including drafting and providing information for papers for meetings of the HFF Trustees.
• Perform any other duties that might be reasonably expected, and which are commensurate with this level of post. 

KEY KNOWLEDGE AND SKILLS REQUIRED

Education/Qualifications/Knowledge (essential)

• Educated to Bachelor’s degree standard (or equivalent) in a relevant science or public health subject
• A strong understanding of academic research activities in science
• An excellent understanding of procedures and best practice in research funding

Education/Qualifications/Knowledge (desirable)

• Educated to Master’s or PhD standard (or equivalent) in a relevant science or public health subject 

Skills (essential)

• Skilled team worker
• Highly numerate with strong analytical skills
• Excellent organisational skills
• Excellent communication (oral and written) and interpersonal skills
• Good IT (e.g. Microsoft suite, ChatGPT, and online databases) and presentation skills
• Robust stakeholder management skills – ability to quickly build and maintain the trust of internal and external stakeholders at all levels of seniority

Experience (essential)

• Proven experience (at least five years) as a funding manager or similar role 
• Experience of delivering research funding processes
• Extensive experience of using a grants management system
• Experience of planning, leading and delivering projects
• Connections and links to other funders and peers across the sector

Experience (desirable)

• Extensive experience of the Flexigrant grants management system

KEY STAFF POLICIES AND BENEFITS

• Annual leave allowance of 28 days per year plus bank holidays
• 10% employer contributions through the Foundation’s pension scheme 
• Private medical insurance and travel insurance
• Health cash plan
• Life insurance
• Flexible and hybrid working is possible
• Team away days and opportunities to engage with events and activities in the cultural sector
• Onsite breakfast and lunch

HOW TO APPLY

Please submit by the deadline via email an up-to-date CV, including information on your notice period for your current job, and answer the two application questions below to demonstrate that you meet the minimum requirements for the role. 

 Minimum Criteria

• Experience of academic research environments and educated to at least degree level in a relevant science or public health subject. 
• Previous experience as a funding manager or equivalent role in a research funding organisation.
• Extensive experience of using a grants management system.
• In relation to the funding of research, excellent organisational skills with the ability to prioritise and manage large workloads, and work to deadlines. 
• In relation to the funding of research, strong verbal and written communication skills, including the ability to summarise complex information, and tailor it for specific audiences. 
• Excellent stakeholder management skills - ability to quickly build the trust of internal and external stakeholders. 

 Application Questions

• Using examples, outline how you meet the minimum criteria for this role (up to 500 words).
• Provide specific details of up to two different initiatives or projects you have been directly involved in that are relevant to this role. For each activity, please use up to 250 words to describe your role (e.g. team leader, team member), the purpose of the activity (i.e. its aims), and the major contributions you personally made.

Ahead of applying, if you any questions about the role and/or would like an informal chat about the position, please contact the HFF Science Team via email.

Job Title - Head of Legal Aid and Billing

Contract - Permanent

Hours - Part Time, 28 hours per week (0.8 FTE) with some flexibility around working hours

Salary Range - £38,400 to £46,400 per annum (£48,000 to £58,000 FTE)

Location - London office - Coram Campus, 41 Brunswick Square, London WC1N 1AZ

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

One of the twelve members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy.

About the role

This role will provide leadership and management for CCLC particularly focused on the Legal Practice Unit’s legal aid billing operations. Through systematic and efficient management, the post-holder will play a pivotal role in CCLC’s financial and operational sustainability. The role will be accountable for maximising the unit’s legal aid billing in controlled work, certificated work and inter partes costs and will hold responsibility for the unit’s billing systems. It will also be responsible for private fees billing. The post-holder will oversee the smooth running of legal aid billing including through line management of the billing team. The post-holder will work very closely with legal, operations and administrative staff. The role will act as a key point of contact for a range of internal and external stakeholders including Coram’s central finance team who will support the role with grant fund management and overall accounting functions for CCLC. The post-holder will support the Managing Director of Legal Practice and Children’s Rights and department heads in the successful maintenance of our relationship with the Legal Aid Agency. Where appropriate they will be deputising for the Managing Director on legal aid and financial matters.

The role would suit a highly organised and efficient legal, or a finance or billing professional with solid experience of legal practice and a deep understanding of the challenges of legal aid. Whilst candidates with direct experience of legal billing (and more specifically civil legal aid billing) are welcomed, we recognise that this is a highly specialised and niche field. As such, this role could suit a highly experienced solicitor who appreciates the important role developing sustainable businesses plays in ensuring access to justice and who therefore wishes to move into practice and financial management. They will need an aptitude for processing large amounts of data, developing and managing spreadsheets and improving organisational systems. However, they will be well supported through training, an enthusiastic and competent junior billing team, the central finance team and an outsourced legal cashiering company, as well as a friendly and collaborative management team including the Managing Director and the Heads of Education Law, Community Care Law and Immigration and Asylum Law.

This is a largely office-based role in order to fully provide support to the billing team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period and there will be flexibility over how the four days will be spread across the week (within working hours). The team are mostly based in the London office and with one billing team member in Colchester so the post holder may require some occasional travel.   

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Wednesday 29th April 2026 at 23.59pm

Test and Interview date: W/C Tuesday 5th May 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Programme Officer – UK  
Hours: Full time
Contract: Permanent
Salary: £28,400 per annum, plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film 

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards  the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.

We are open to flexible working models wherever the role allows, including working compressed hours.We also offer a range of staff perks and benefit, which are detailed below.

Role Summary 

The Programme Officer UK will be instrumental in providing administrative support for the successful delivery of our three programme strands across the UK. Reporting to the Joint Head of Programmes (Nations Lead), this role ensures the smooth and efficient running of projects by managing key organisational tasks, providing high quality customer service and supporting specific activities including data driven targeted work. Working closely with Programme Leads, Programme Coordinators and the wider team, the Programme Officer UK will play a vital role in maintaining seamless administration activities, contributing to the successful delivery and impact of our programmes.   

Main Responsibilities: 

• Provide administrative support for the delivery of cross-programme activity in all four nations, including training for teachers and careers professionals, workshops, conferences and events.
• Meet regularly with each of the nations’ teams to ensure a joined-up approach and understanding of the place-based programme activity and requirements in each area.
• Oversee and support the management and maintenance of the CRM database of nations’ place-based activity across the UK, ensuring data is accurate and up to date.
• Assist with data collection and evaluation for reporting to funders by ensuring accurate data input and collection from relevant stakeholders including liaison with the Research and Data Coordinator. 
• Collaborate with the Marcomms team to assist in promoting the programme across all communication channels, including signups to our training programme for educators, entries to our filmmaking competitions, the Into Film Awards, and bookings for the Into Film Festival, Spring Screenings and other events for our Screen Careers programme. 
• Work with Marcomms and Programme Coordinators to run targeted marketing campaigns to increase and drive engagement in our place-based targeted areas across the UK.
• Assist in desk-based research to identify partners and organisations (including schools) to engage underserved and underrepresented young people in our programmes, sourcing relevant external information from across the education, youth and film industry sectors. 
• Working with Programme Leads to support the development and delivery of our Youth Advisory Council and Education Ambassador initiatives.
• Undertake additional general administrative tasks to support the smooth running of the team including but not limited to customer support cases, equipment and materials inventory and orders, booking travel, processing invoices and regional social media channels, 
• Represent Into Film at conferences and events as required.
• Any other reasonable duties assigned by Into Film.

General Responsibilities: 

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. 
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does. 
• Contribute to long term planning to ensure growth in line with demand and resources. 
• Contribute to the regular monitoring and evaluation of Into Film’s work. 

Person Specification: 

• Experience in administrative support, with strong organisational and time management skills and the ability to prioritise a busy workload. 
• Confidence using CRM systems for accurate data input, analysis and reporting. 
• Clear and effective communication skills (both written and verbal), with the ability to work collaboratively across teams. 
• Good understanding of the UK education landscape and how film can be used in educational settings, along with awareness of the UK screen industry. 
• Strong digital skills, including familiarity with Microsoft Office and general confidence with online systems and tools. 
• Ability to support or contribute to marketing activity, such as email campaigns or targeted outreach. 
• A proactive, adaptable and detail-focused approach, with the ability to work remotely. 
• An interest in film and a commitment to engaging and supporting young people through creative opportunities. 

Minimum Requirements: 

• Experience, knowledge and understanding of using CRM for analysis, insights and reporting.  
• Proven track record and demonstratable experience in an administrative role.
• Excellent project and time management skills, an ability to prioritise a busy work schedule and to work remotely as required. 
• Strong communication skills (verbal and written).
• Awareness and good understanding of the education market, curricula and how teachers can use film across the UK.
• Awareness and understanding of the screen industry landscape across the UK.  
• Experience of cross-team working. 

Desirable: 

• Experience of developing and implementing email campaigns.
• Experience working within an education or arts charity context
• Familiarity with the Microsoft Office suite 
• A love and knowledge of film 

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. 

We are open to flexible working models wherever the role allows, including working compressed hours.

We also offer a range of staff benefits and perks, including: 

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. 

Closing date: 8:00am, Monday 18th May 2026 (BST) 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this. 

No agencies please.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

Department background
The Communities and Social Change department has been recently formed to bring together our policy, research, and campaigning activity with our community engagement and delivery.
The Community Centre team focuses particularly on Toynbee Hall’s strategic objective to help our local community thrive; increasing wellbeing and economic security in key groups.
Toynbee Hall is the lead delivery partner of Linkage Plus, a community programme for people aged 50+ in Tower Hamlets that delivers a wide range of accessible activities designed to improve wellbeing, keep older adults active and reduce social isolation. 
Another key programme is our Play Programme, which forms part of our wider community provision. It offers children fun, inclusive opportunities to play while supporting parents to access local support networks and strengthen community connections. 

How we work
Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose
Toynbee Hall’s community centre delivers a variety of community projects for people of all ages who live in Tower Hamlets. The Community Participation Officers work as part of the community team at Toynbee Hall, flexibly and collaboratively using their skills and experience to work with and support community members to create a welcoming and inclusive space.

Scope of role
Whilst you may be expected to lead on certain elements of the programme, we will work together to determine how we assign tasks and workload across the team. We work together and take shared responsibility for delivering all aspects of our communities portfolio.

Key working relationships
The CPOs report to the Community Centre Manager. The role works in close collaboration with the Community Partnerships Manager a tndhe research team.
Maintaining excellent external relationships is vital to this role. The CPO may liaise with relevant local networks and organisations. Community engagement is vital: the CPO will also regularly consult and engage with community members.

Key Responsibilities

Community Programming:
• Working with the Community Programming Manager to plan activities and events that are safe, in the budget, and intentionally designed to be inclusive and appropriate for the intended audience. • Working with the Community Programming Manager to design and safe, creative, and stimulating play sessions and events for children, ensuring activities are developmentally appropriate, inclusive and delivered within budget; and delivering these activities
• Delivering to a brief, and clearly and proactively communicating plans with stakeholders across teams. • Supporting and enabling local people to have a meaningful voice in shaping our services.

Safeguarding and Safety:
• Taking responsibility for the upkeep of the community centre, ensuring that facilities operate in line with organisational health and safety policies and procedures.
• Implementing agreed procedures to provide appropriate support or referrals for service users, recognising and responding to safeguarding concerns, maintaining clear records.
• Following administrative procedures.

Outreach:
• Promoting our services and ensure they are as impactful as possible
• Representing Toynbee Hall to external audiences

Organisational working:
• Contributing to the overall development and implementation of Toynbee Hall’s strategy
• Building good working relationships
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise

Managing Yourself
• Working toward an agreed annual work-plan meeting targets and milestones
• Prioritising and managing workload
• Taking responsibility for personal development
 

Essential Criteria

Community Programming
• Experience of planning and delivering safe, inclusive, and in-budget community activities and events for diverse audiences, including older people and communities experiencing social or economic disadvantage.
• Experience of designing and delivering safe, creative, and developmentally appropriate play sessions and activities for children.

• Ability to deliver work to an agreed brief and proactively communicate plans and progress with internal and external stakeholders.
• Demonstrable commitment to community participation, with experience of supporting local people to shape services and contribute to positive community change.

Safeguarding and Safety
• Knowledge of safeguarding principles and experience of recognising, responding to, recording, and appropriately escalating safeguarding concerns.
• Understanding of health and safety responsibilities within a community setting, including risk assessment and maintaining safe, welcoming, and inclusive spaces.
• Experience of implementing referral procedures and working with internal and external partners to ensure service users receive appropriate support.
• Strong administrative skills

Outreach and Representation
• Experience of promoting services through outreach, partnership working, and marketing (including face-to-face engagement, social media, and community networks).
• Ability to build and maintain positive relationships with local organisations and stakeholders.
• Confidence in representing an organisation professionally to external audiences.

Values
• Alignment with Toynbee Hall's mission and strategy and alignment and willingness to work in line to our values:

o Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.

o Courageous; principled, ambitious and acting with integrity.

o Empowering; shifting power, sharing our knowledge, enabling people to take action for themselves

Desirable criteria:

An ability to speak a South Asian language would be helpful

APPLICATION DEADLINE: 9AM MONDAY 11TH MAY

BACKGROUND 
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. 

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable. 

IRC UK 
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. The IRC UK has been delivering Resettlement Asylum and Integration (RAI) programmes in the UK since 2021, working in partnership with local councils, providing integration support to resettled refugees across England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The Purpose of the Role

The Client Voice Officer will support RAI UK’s client engagement and participation agenda, ensuring that refugees and people seeking asylum meaningfully influence programme design, delivery, advocacy, and strategy.

The role will implement client voice related projects and strengthen RAI UK’s client voice systems, including structured feedback mechanisms and the Client Advisory Board (CAB).

The role will support the development of client-led research and evidence generation initiatives to inform programmes and policy positions. The role will also build relationships with migrant-led and grassroots organisations to ensure lived experience meaningfully shapes services, advocacy priorities, and external engagement. This role centres direct lived experience of forced displacement as a form of expertise.

Key Working Relationships:

The postholder will report to the Integration Lead Advisor and work in close collaboration with the Head of Programmes, RAI Director, Programme Managers, Senior Programme Development Advisor,  Senior Monitoring, Evaluation and Learning Officer, Senior Programme and Awards Officer, Advocacy and Policy Managers, Communication team and other IRC UK teams.

Scope and Authority

National remit across all RAI UK programmes.

Functional leadership for client voice and engagement across teams.

Matrix working with Programme Managers, Advocacy Manager, M&E colleagues, and the Technical Unit.

Coordination of project delivery staff on the Pinterest project (without formal line management responsibility).

Key Accountabilities

Project Coordination

· Work in collaboration with the Senior Community Engagement and Volunteer Officer to coordinate a new psychosocial education and photography programme for refugee young people (aged 16–19).

· Support the delivery and facilitation of this programme as required.

· Develop the participant outreach plan and support the day-to-day communication with the participants of the project in coordination with the session facilitators.

· Work in collaboration with the Integration Lead Advisor, Technical Advisor for Women and Child Protection and other relevant programme colleagues to ensure that the project curriculum is adapted and delivered to be contextually appropriate, developmentally suitable, and aligned with RAI UK technical standards, with an emphasis on ensuring client voice is strengthened through a person-centred and strengths-based approach.

· Work with the Safeguarding Advisor to ensure full compliance with safeguarding, consent, data protection, and ethical storytelling requirements throughout project delivery.

· Work in collaboration with the Senior Community Engagement and Volunteer Officer and clients to co-create and coordinate two dissemination events showcasing youth photography and lived experience outputs.

· Ensure robust monitoring of outcomes and timely, high-quality donor reporting in line with IRC and funder requirements.

Community Engagement

· Strengthen and coordinate the Community Advisory Board (CAB).

· Provide support and training to CAB members, including organising external trainings as needed.

· Undertake associated administrative and coordination responsibilities related to client, community and CAB work, including meeting organisation, coordination and record-keeping of travel and expenses logistics, documentation including sensitive data management cross-departmentally including facilitation of DBS checks, client communication, and tracking actions to ensure accountability and follow-through.

· Proactively engage migrant-led and grassroots organisations to share best practices.

· Collaborate with the Monitoring, Evaluation and Learning team to track quantitative outputs and qualitative outcomes of engagement with community, clients and CAB.

· Ensure engagement approaches are accessible and inclusive to reduce barriers to participation.

Client Voice to strengthen Programme Development and Internal Learning

· Develop and implement a Client Voice framework for RAI UK to embed participatory approaches into every stage of programming from design to delivery.

· Embed client voice into early stages of programming, including needs assessments, service design, and proposals.

· Work alongside colleagues to embed client voice and continuously improve participatory engagement approaches across RAI UK programme delivery.

· Contribute to internal and donor monitoring, evaluation and reporting requirements.

· Collaborate with the MEL team to design tools to capture client voice in our programming and to measure client influence and participation.

· Pilot innovative approaches and build RAI UK evidence base on client and community participatory engagement.

· Contribute to IRC global client & community engagement communities of practice.

· Support delivery of RAI UK capacity building work, delivering trainings as requested to ensure client and community voice is represented, such as Healing Spaces trainings or employer engagement sessions.

External Communications and Advocacy

· Summarise client and CAB insights into briefings to be used in RAI and cross-departmentally, including by Senior Management Team and IRC UK Board of Trustees.

· Collaborate with Advocacy Manager and Policy Manager to reflect and include client and CAB insights and experiences into policy and advocacy calls for action.

· Support initiatives equipping refugees to share lived experiences in collaboration with Communications team, promoting trauma-informed ethical storytelling aligned with safeguarding principles.

PERSON SPECIFICATION

· Solid experience working with refugees or migrant communities.

· Experience working with young people, including on wellbeing or psychosocial topics.

· Experience facilitating participatory engagement methods.

· Strong safeguarding knowledge and trauma-informed practice.

· Excellent communication and organisational skills.

· Commitment to refugee rights and GEDI principles.

· Experience supporting advocacy initiatives.

· Experience with monitoring and evaluation systems.

· Lived experience of forced displacement/ the UK asylum system is recognised as valuable expertise and will be considered alongside professional experience.

We're looking for a Data & Insights Coordinator who will work with our team to generate the evidence which is a core part of Khulisa's strategy and informs crucial strategic decisions.

About Khulisa

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.

About the role

Khulisa has invested heavily in the development of its monitoring and evaluation framework, alongside augmenting its evaluation capacity and capability through innovation. At Khulisa, we're committed to making a difference in the lives of young people. We're a dynamic organization with a strong focus on evidence and impact. We use our evidence to inform future programme design and to influence policy and practice. This role will involve:

• Managing and developing the CRM (Salesforce) to ensure we collect high quality data at scale.
• Extracting meaningful insights to inform decision making, strategy development, and support the development of effective policies within the justice and education sectors.
• Ensuring the day-to-day operating of Khulisa’s data recording, processing and reporting processes.
• Continually refining and improving Khulisa’s internal MEL capacity including our evaluation systems; organisational and programme Theories of Change; evaluation indicators; data collection tools and define system improvements.
• Supporting the scoping and design of new programmes by providing data from past programmes, insights from beneficiaries and service-users, research into best practice and offer ongoing guidance on establishing best practice MEL systems and processes.

For a full list of duties and responsibilities, please see the attached job description when you click the apply button.

This is a hybrid role, with the post holder required to work mostly from home but with access to desk space in our London office. Travel to various locations in London and the North-West of England may also be necessary to fulfil the requirements of the role.

What we're looking for

Abilities/Experiences

• Developed experience of analysing data (ideally customer and audience data) and delivering insights to inform decision making.
• Experience in using data visualisation tools to create dashboards that improve efficiency and enable self serve insight.
• Excellent presentation skills and ability to write reports both verbally and in writing clearly and confidently to a range of internal and external stakeholders.
• Solution focussed and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation.
• Ability to work collaboratively and build strong relationships with a diverse range of internal and external stakeholders.
• Comfortable working with stakeholders from non analytical backgrounds, gathering requirements, and translating them into structured analytical questions and approaches.
• Proven ability to effectively plan, manage, and implement projects and initiatives.
• Demonstrated skill in prioritising tasks, managing conflicting demands, and ensuring high quality outcomes for both individual and team deliverables.
• Strong communication skills to influence and persuade at all levels, translating complex ideas into accessible formats.
• Experience of working with a range of CRM and evaluation software including Excel, Salesforce, PowerBI and others.

Knowledge/Skills

• Excellent quantitative and qualitative research skills;
• Ability to work at pace and to tight deadlines;
• Excellent analysis, interpretation and storytelling skills;
• Outstanding eye for detail in all work;
• Outstanding written and editing skills;
• Skilled in using insight, evidence and impact evaluation data to influence internal and external audiences;
• Creative thinker with the ability to identify new approaches to deliver our learning needs;
• Solutions focused and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation;
• Strong project management skills (from project initiation, project delivery, updating colleagues, driving a process, completing and learning);
• Experience in coaching others on a range of skills;
• Outstanding communication skills;
• Excellent collaboration, partnership and influencing skills;
• Flexibility and ability to embrace change, supporting colleagues to do the same.

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.