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Rethink Mental Illness
Dawlish, Devon 9.89 miles
£21,703 - £23,906 per year
Page 1 of 1
Exeter, Devon
£37,000 per year
Permanent, Full-time
Job description

The Supporter Engagement Manager is responsible for leading and managing a supporter engagement team made up of diverse fundraising disciplines (individual giving including lottery, community, trusts and foundations), several of them new or in their infancy, to achieve the fundraising goals and objectives of the charity’s income generation strategy and provide an outstanding supporter experience.

Job Title: Supporter Engagement Manager

Location: Remote working plus attendance at DAA HQ, Harrington Lane, Exeter

Reports to: Head of Fundraising

Hours: 37.5 per week

Salary: £37,000 per annum FTE

About Devon Air Ambulance

We're motivated by shared values as well as the knowledge that our work makes a real difference to people's lives.  Because of our values and culture, we believe it's important to attract, develop and inspire our staff. We give our team lots of opportunities to grow and develop.

We are a Living Wage Employer and hold a Silver Award in the Defence Employer Recognition Scheme, awarded to employers who wish to pledge their intention to support Defence and take a positive stance towards employing personnel who are or were members of the Armed Forces community.

RESPONSIBILITIES, DUTIES, SKILLS AND EXPERIENCE

Communications and Relationships

  • Excellent interpersonal, communication and customer care skills with the ability to liaise with colleagues at all levels to build sound working relationships.
  • Ability to engage the whole staff team in understanding the importance of supporter engagement and how they can support the team’s objectives.
  • Working with the team, to lead the testing and development of supporter journeys.
  • To brief the extended fundraising team on forthcoming campaigns and share successes.
  • Work with the Supporter Data and Insight Manager to grow team’s knowledge of data analysis and evaluation, campaign segmentation and donor development.
  • At all times act as an ambassador for DAA.

Knowledge and Experience

  • Experience of managing a team with a wide fundraising mix, including experience of starting new income streams.
  • Experience of delivering growth through individual giving/direct marketing, online and offline.
  • Experience of managing growth through trusts and foundations fundraising and/or experience of managing growth through community fundraising.
  • Experience of managing fundraisers through change.
  • Planning and delivering integrated, multi-channel direct marketing campaigns, including test programmes, across acquisition and retention, cash and regular gifts.
  • Horizon scanning for innovation, trends and patterns in the charity sector and beyond.

Training and Qualifications

  • A commitment to continuous professional improvement and development.
  • Member of the Chartered Institute of Fundraising.
  • Numerate, with the ability to analyse data to inform fundraising planning.
  • This role will involve a reasonable amount of travel around the county therefore a full driving license is essential and access to a vehicle desirable for anyone living outside Exeter. Pool cars are available.

Planning and Organisational Skills

  • Responsible for developing, implementing and evaluating strategic multichannel fundraising plans.
  • Working with the Head of Fundraising, develop strategic plans that engage, recruit and retain donors and provide them with an excellent supporter experience at every touch point of their journey.
  • Test and build a proactive individual giving programme across acquisition and retention, cash and regular gifts.
  • Work with the Supporter Engagement Officer / Trusts and Foundations to create a strategic plan to develop and grow trust and foundation fundraising.
  • To develop and test new activities and ways of working that delight supporters across all income streams and channels.
  • To facilitate donor-centric relationship fundraising, together with a culture of collaboration, integrated working and continuous improvement, cross training staff and volunteers.

Creative and Intellectual Effort

  • Demonstrable ability to build a test programme to establish a sustainable individual giving programme.
  • Testing and developing supporter journeys.
  • Developing and establishing innovative approaches to building new income streams.
  • Test and build a proactive individual giving programme across acquisition and retention, cash and regular gifts.
  • To develop and test new activities and ways of working that delight supporters across all income streams and channels.

Emotional Effort

  • Occasional direct exposure to distressing and emotional circumstances.

Physical Skills and Effort

  • Standard keyboard skills including touch-typing 

Accountability, Autonomy and Judgement

  • Using judgment and initiative to innovate and establish new income streams.
  • Access to and handling of sensitive supporter data.
  • Uses own initiative and judgment to test, innovate and manage relationships with a wide variety of people. 
  • Ability to make sound decisions based on options appraisal in order to inform future plans.
  • Creating, monitoring and reforecasting income and expenditure budgets.
  • Accountable for own and others' results.

Financial, Physical and Information Resources

  • Responsible for team meeting financial and non-financial objectives to meet the charity’s needs.
  • Providing regular reports and updates on team progress against financial and non-financial objectives.
  • Able to recognise and safeguard the charity from data/information governance related risks.

Policy and Service

  • Operate at all times within the Health & Safety Policy and adhere to safe working practices.
  • Contribute to cross-departmental policy development and review.

Working Conditions

  • This role will involve occasional lengthy use of VDU and minimal exposure to unpleasant working conditions.

Leadership and People

  • Build a high performing team of fundraisers that work in an integrated way, sharing skills and experience.
  • Build and develop a high performing team that provides the best supporter experience and exceeds objectives.
  • Line management, supervision, development and support to supporter engagement team, including performance improvement where necessary.
  • To facilitate donor-centric relationship fundraising, together with a culture of collaboration, integrated working and continuous improvement, cross training staff and volunteers.
  • Promote equality, diversity and inclusion in line with the culture of the organisation.
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Posted on: 04 March 2021
Closing date: 17 March 2021
Tags: Fundraising
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