Practice manager jobs in loughton, essex
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to play your part in transforming society?
You're in the right place.
Many of our Spear trainees have faced significant barriers to finding work, including family breakdown, growing up in care, disability or mental health difficulties, having been involved in crime, or really struggling at school. We believe that being out of work can lead to isolation and proliferate these challenges, meaningful work is key in helping young people find a sense of purpose and community. We're proud that the coaching and community that the Spear Programme provides makes such a difference that 75% of those who take part find work, and are still in work a year later.
Not only will you be part of bringing about powerful change in people's lives, but throughout this paid, dynamic opportunity, you'll be supported and challenged. We'll invest in you, developing expert coaching and leadership skills to set you on a great career path.
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process, or if you have any enquiries regarding accessibility such as wheelchair access.
The important stuff
Location: Islington
Contract: Full-Time, Permanent
Hours: Monday - Friday, 9.30am - 5.30pm (With some out-of-hours work needed for events such as our Spear Celebrations)
Salary: from £27,000
Closing date: Monday 5th January (We are interviewing on a rolling basis and might close the application early if we find the right candidate)
Upcoming Assessment Days: Thursday 22nd January
Application pack: Have a look at our application pack for more information about the role and Resurgo
Benefits
- 28 days annual leave (including Christmas Gift Days) plus bank holidays
- Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
- We aim to support all Graduate coaches to progress to other roles with us after this initial year, with development towards management level within 3 years.
- Regular staff prayer meetings, conferences and retreats (one residential)
What will you do?
- Coach 16-24 year olds, bringing about powerful change in their lives
- Build great relationships with relevant professionals
- Form part of an intentional church community
What will you gain?
- Management skills and career progression
- Excellent coaching capability
- Social Impact Experience
- Christian Leadership Skills
With young people, with organisations, for society.



The client requests no contact from agencies or media sales.
We are looking for a committed and enthusiastic Net Zero Carbon Engagement Officer to support churches across the Westminster Deaneries in their journey towards net zero carbon. This is an exciting opportunity to work with parishes, clergy, volunteers and diocesan colleagues to reduce carbon emissions, improve energy efficiency and care well for creation.
You will play a key role in coordinating activity at a local level, supporting churches with audits, funding applications and delivery of projects, while helping to build learning that can be shared more widely across London.
About the role
Reporting to the Net Zero Carbon Programme Lead, you will:
- Engage with and support churches across the Westminster Deaneries (St Marylebone, Paddington and St Margaret) in progressing towards net zero carbon
- Coordinate and grow the Westminster Climate Forum, encouraging collaboration and shared learning between churches
- Support churches to complete energy and net zero carbon audits and implement recommendations
- Promote funding opportunities and support churches with grant applications
- Work with fundraising colleagues to submit funding bids on behalf of individual churches and groups of churches
- Support churches to submit annual Energy Footprint Tool data
- Oversee grant distribution and support delivery of projects within budget and timescales
- Work with communications colleagues to develop case studies and share learning
- Contribute to developing models for deanery-level net zero carbon coordination across London
Please refer to the Job Description for full details of responsibilities.
About you
You will bring:
Essential
- Experience of stakeholder engagement and relationship building
- Strong organisational skills and the ability to manage projects and multiple priorities
- IT proficiency, including Microsoft Office
- Clear written and spoken English
- The right to work in the UK
- A passion for environmental issues and tackling the climate crisis
- An empathetic understanding of the mission and values of the Church of England
Desirable
- Experience of project management
- Experience of organising events and public speaking
- Working knowledge of net zero carbon projects and/or church buildings
- Experience of writing grant applications
- An understanding of the ethos and mission of the Church of England and the role of parish clergy
- Experience of working with volunteers
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. You can find our Diocesan 2030 vision, which outlines our priorities for the next 10 years.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
To apply:
Closing date: 18 January 2026
Shortlist/invite: w/c 12 February 2026
Interviews: w/c 2 February 2026
Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.
For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.
For every Londoner to encounter the love of God in Christ



The client requests no contact from agencies or media sales.
Location: Islington (with some travel across Enfield, Camden, Haringey, Hackney, Waltham Forest, Barnet and Tower Hamlets)
Salary: £50,500 per annum (pending salary review)
Hours: 37.5 hours per week or 30 hours per week (part-time basis)
Contract: Fixed Term Contract (Until 31st March 2026 - with possible extension)
Closing Date: Thursday 1st Janaury 2025
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Counselling Pyschologist at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the service
This exciting partnership provides specialist advocacy for women whose experience of violence (VAWG) intersects with multiple and severe disadvantage. We work with women who are frequently excluded from mainstream services and/or find it hard to engage with support which increases their vulnerability and risk. Our assertive outreach approach, working across eight London boroughs, enables women to access support, increase their self-esteem, reduce their risk and make safe choices.
About the role
Solace Women’s Aid is delighted to be the lead partner for this innovative cross-borough project, funded by MOPAC. We are looking for an experienced, dynamic Psychologist to use their knowledge and skills in psychological theory and practice to support non-clinical advocates working with women experiencing VAWG and severe and multiple disadvantage.
About you
You will have experience working as a clinical, counselling or forensic psychologist. Your role will include fostering trauma-informed practice in the project, providing clinical support to non-clinical advocates through conducting ongoing Reflective Practice and clinical supervision.
You will be able to demonstrate knowledge of the intersection between severe and multiple disadvantage and VAWG and a strong understanding of how this can make it difficult for women to engage with support. You will have worked with people experiencing various aspects of severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution, offending history and children taken into Care.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
About the Role
Do you have a creative flair and a passion for collaboration? We’re looking for someone to help shape and deliver a public engagement and events programme that showcases Headway East London’s occupational projects in art, food and music, strengthens partnerships, and raises awareness of brain injury.
The role is to work closely with our members, you will co-produce events, workshops and creative projects that highlight their experiences and talents. Also, nurture and develop relationships with partners and stakeholders, identify new opportunities for collaboration and ensure members are meaningfully involved in all aspects of engagement.
Principal Duties and Responsibilities
Public Engagement Programme Delivery
- Support the delivery of a public engagement programme that raises awareness of brain injury and showcase our creative work in art, food, and music.
- Work closely with the Director of Development and staff teams to identify and develop opportunities for public engagement (e.g. exhibitions, performances, and community events).
Member Co-production and Creative Participation
- Work closely with members to support their participation in projects and events, ensuring their voices and experiences contribute to the planning and delivery.
- Support in facilitating steering groups or member planning sessions to shape ideas and gather feedback for improvements.
Partnerships and External Relationships
- Support in building and maintaining positive relationships with local organisations, cultural venues, and community partners to broaden our reach and profile.
- Represent Headway East London at events, meetings and community forums, acting as a positive ambassador for the organisation and its members.
Event, Operations and Delivery
- Support all logistical aspects of events, including venue booking, liaising with suppliers, organising materials, and coordinating volunteers.
- Contribute to event promotion and audience engagement, including managing guest lists, ticketing, and attendee communications.
Monitoring, Evaluation and Reporting
- Support the collection of feedback, stories, and data from events and projects to evaluate their success and impact.
- Support with monitoring and reporting processes that inform fundraising, communications, and project planning.
Key Relationships - Internal and External
Internal: All staff, Members (service users) and their families, Volunteers
External: Public audiences - supporters and funders Partner organisations, Corporate stakeholders, Contractors
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.
Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
The client requests no contact from agencies or media sales.
About the role
This is a senior clinical role at Women and Girls Network (WGN), supporting the delivery and development of our Clinical Services. The postholder will ensure high-quality, survivor-centred, trauma-informed and culturally responsive therapeutic support for women and girls who have experienced violence.
Integrated within WGN’s Safeguarding Hub, the role focuses on supporting survivors with complex and high-risk needs, including those experiencing suicidality and self-injurious behaviour. The postholder will provide high-intensity clinical interventions, contribute to crisis triage and safeguarding, and support safe, integrated pathways of care across the organisation.
Job description
As the High Intensity Therapist, you will:
- Support the day-to-day delivery and development of WGN’s Clinical Services.
- Provide specialist therapeutic support to survivors at crisis point, including work around suicidality and self-harm.
- Conduct risk assessments and develop survivor-led safety plans.
- Participate in the Safeguarding Hub duty rota, providing triage, crisis response and safeguarding coordination.
- Work closely with multi-disciplinary teams to ensure holistic, trauma-informed pathways of care.
- Provide oversight and consultation on high-risk cases.
- Contribute to safeguarding processes, multi-agency working and MARACs.
- Maintain high standards of clinical governance, documentation and ethical practice.
- Support monitoring, evaluation, service improvement and staff learning.
Closing date and interviews
This vacancy closes at 9am on Monday 2 February 2026, with first stage interviews to follow in the week commencing Monday 9 February 2026.
Shortlisted candidates will be required to prepare a 10-minute presentation. Full details and guidance for this task will be provided after shortlisting.
About us
Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.
We do this by:
- Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
- Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
- Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.
We are deeply committed to creating a workforce that reflects the diversity and strength of the women and girls we serve, and we strongly encourage candidates from Black and Global Majority backgrounds with Lived Experience who may not meet all criteria to apply.
WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.
We promote social change that transforms societal attitudes, practices, and policies to prevent and eliminate violence against women and girls.



The client requests no contact from agencies or media sales.
GoodGym brings people together to get fit by doing good — supporting older people, strengthening communities, and creating meaningful social connection. Behind every completed GoodGym task is a committed Operations Support Team working to make sure things run smoothly, safely and with heart.
We’re looking for an Operations Support Team Manager to lead this brilliant group. This is a role at the centre of GoodGym’s work with older people: the team you’ll be managing ensures thousands of tasks happen each year, connecting GoodGymers with people who need practical help or companionship. If you’re energised by problem-solving, motivated by purpose, and excited about building and supporting high-performing teams, you’ll thrive here.
This is an opportunity to shape how GoodGym completes our work with older people. You’ll improve systems, and guide a team that is deeply passionate about the difference their work makes. You’ll be part of a collaborative and mission-driven organisation.
OPERATIONS SUPPORT TEAM MANAGER
Team: Operations Support Team
Reporting to: Head of Operations
Location: Hybrid including Tues - Thurs based in our London office
Salary band: £28,078 - £34,318
Application closing date: 23:59 on 11/01/26
Please note the starting salary will be between the start and middle of the band.
Job overview:
Managing the day-to-day running of the Operations Support Team and increasing the number of GoodGymers completing Missions and Social Visits.
Job Purpose
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Manage the day-to-day running of Missions and Social Visits
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Manage the delivery of the Older People Operations business plan objectives
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Line manage the operations support team
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Contribute to the strategy of work supporting older people and identify opportunities for improvement
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Motivate operations support team to achieve agreed goals
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Identify areas in need of improvement and feeding back to the tech team.
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Ensure adherence to the structures, systems and procedures to support volunteers, older people and referral partners in line with the aims of the organisation.
Performance will be measured on:
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Achievement of team goals
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Smooth management of team
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Feedback from GoodGymers older people
Primary Responsibilities
Delivery management
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Manage the delivery of Missions and Social Visits
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Ensure prompt and accurate listing and confirmation of tasks
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Support Ops Support Team to undertake regular monitoring calls and ending pairings
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Work to maintain balance of referrals and verified GoodGymers
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Monitor agreed performance indicators on older people work and motivate the team to achieve these and improve efficiency
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Oversee mission volunteer verification processes, reporting any concerns to the CEO in a timely manner
Safeguarding
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Be the designated Safeguarding Lead for GoodGym
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Manage and escalate any safeguarding matters arising in line with GoodGym’s Safeguarding Adults policy
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Manage and update GoodGym Safeguarding policies and processes for older people and GoodGymers
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Produce Annual Safeguarding report for Trustees
Referrals for older people
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Provide practical support to referrers where necessary
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Attend external meetings to support these partnerships as required
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Working with Head of Operations to grow and improve referrals for older people
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Feedback to Head of Operations on impact of work
Communications
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Supporting communications team with ideas for case studies, ensure testimonials are regularly updated
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Ensure Operations Support Team’s communication with GoodGymers is appropriate, adequate and ensure GoodGymers feel supported, in line with GoodGym’s ethos
Reporting:
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Contribute information to reports for funders and funding applications
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Report on progress to the staff team and trustees
Management
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Line manage Operations Support Coordinators
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Manage process of recruiting and supporting Operations volunteers
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Provision of regular support and supervision to the above, identifying and responding to training and development needs
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Support the recruitment of and be responsible for the induction and training of new Older People Operations Coordinators
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Provide information and support to staff in the wider central team in order to optimise GoodGym’s work with older people as required
Other Responsibilities
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Review and interpret feedback from older people, GoodGymers and third parties as well as data and flag concerns, operation-critical improvements
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Representing the Operations Support Team at organisation wide meetings
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Leading regular team meetings
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Ensure that information pertaining to older people, coordinators is up to date and is shared, recorded and stored in line with GoodGym’s confidentiality, information sharing and data protection policies.
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Maintain up to date knowledge of legislation, guidance and best practice in the sector
Working relationships
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Line management of Operations Support Coordinators
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Management of Operations volunteers
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Reporting to Head of Operations
HOW TO APPLY
Please apply on our company website
GoodGym uses forms to ensure that our recruitment process is fair. Please follow the instructions at the top of the form and include as much information as possible. We want to hear how great a fit you are for the role and why you want to work with us.
The client requests no contact from agencies or media sales.
Mind in Croydon is seeking to recruit a full time Independent Mental Health Advocate (IMHA) to join our small, dedicated team of Independent Mental Health Advocates working to provide advocacy services to adults subjected to detention under the Mental Health Act in the London Borough of Croydon to ensure they understand, express and exercise their rights, and to enable them to access essential services. The advocacy team also provides Community Mental Health Advocacy for people who are informal patients in psychiatric hospital or living in the community and provides weekly advocacy service at two InMind Healthcare Group hospitals in Croydon.
This role is suitable for a fully qualified Independent Mental Health Advocate (IMHA) with a proven ability to support people under the Mental Health Act. We are not considering trainee positions at this time.
In December 2024 the team was awarded the Quality Performance Mark in Advocacy, a testament to their quality of service providing safe and life-changing support.
SALARY: £30,404 per annum
plus pension contributions (above 4% by salary sacrifice)
REPORTS TO: Advocate Service Manager
TERM: Permanent, subject to funding, full time (36 hours pw)
BASED AT: Bethlem Royal Hospital, Beckenham BR3 3BX. Advocates are also required to meet clients at different sites throughout Croydon and neighbouring boroughs.
This role supports hybrid working. Other flexible arrangements can be discussed however please note that specific flexible working arrangements such as staggered hours may not be feasible due to operational constraints set by the Hospital.
To apply, please submit an up-to-date copy of your CV and a cover letter no longer than 2 A4 pages, outlining your reasons for applying and demonstrating how you meet the criteria set out in the person specification above.
Mind in Croydon is working to promote good mental health. It seeks to empower people to lead a full life as part of their local community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Nightingale Hammerson is a leading specialist in the care of older people, supporting over 250 Residents from the Jewish community. We have two care homes- Nightingale House in Clapham and Hammerson House, Wohl Campus in East Finchley. We provide residential, nursing, dementia, respite, and palliative care.
We understand the importance of personalised care that centralises the needs of the Resident, with an on-site therapy team, which includes a dietitian, and a wealth of activities for Residents to enjoy.
We are incredibly proud that Nightingale House is rated “Outstanding” and Hammerson House, Wohl Campus as “Good” in its first year of opening, by the Care Quality Commission (CQC)
As a Relationship Centred Care Coordinator, you will foster positive relationships, enhancing staff and Residents' wellbeing, and promote a respectful workplace culture.
What will your typical day involve?
In this role, you will lead workshops on key topics like Namaste Care, Dementia Care, communication, and team building to enhance staff skills and the care experience. You will advocate for staff wellbeing through reflective practice sessions, Schwartz Rounds, and other initiatives, fostering resilience and peer support. Collaborating with the psychology team, you will help build a culture of respect, communication, and inclusivity. Additionally, you will listen to relatives' feedback and support the relative peer support group every other month.
You will guide RCC Champions alongside Registered Managers, encouraging effective communication and engagement, and work to embed the Relationship-Centred Care strategy throughout the organisation. As a role model, you will demonstrate excellent communication with residents, promoting respectful, meaningful interactions
Who are we looking for?
The ideal candidate will have an NVQ Level 3 or QCF Level 3 in Health & Social Care or equivalent, along with a strong understanding of dementia care, communication strategies, and relationship-centred care principles. A passion for person-centred care is essential, as is experience in healthcare, social care, or a related field with a focus on dementia care or RCC principles.
The candidate will also have leadership or coordination experience, particularly in facilitating team building, care-related workshops, and staff development. Proficiency in Microsoft Word and Excel is required.
While understanding Jewish culture and familiarity with reflective practice and Schwartz Rounds are desirable, they are not essential.
What is in it for you?
- Car parking on site (Nightingale House)
- Transport from East Finchley Tube Station (Hammerson House)
- Access to the Apples and Honey Nightingale preschool and daycare on-site (Nightingale House)
- A friendly, supportive, team working environment
- Highly competitive rates of pay
- Training & development opportunities
- Flexible working patterns
- 25 days including bank holiday annual leave, increasing over time
- Subsidised staff restaurant (Nightingale and Hammerson House)
- Refer a friend bonus scheme (T&C applied)
- Cycle to work scheme
- Perkbox
Hours
The role is part-time (3 days per week) and a job share with an established Relationship Care Coordinator.
22.5 hours per week
Salary
£17.77 per hour
Apply Now
If you meet the above requirements, we would love to hear from you!
It is very important to us that, as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.
Our Values
Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.
Safeguarding
Our positions are subject to Enhanced DBS Disclosures which will be completed upon successful application. All applications will be dealt with on an individual basis in accordance with our policy and organizational requirements.
Diversity
We champion diversity and we understand the importance of our people representing the communities and residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Everything we do is with a ‘Residents first’ approach.
Join us and help transform lives.
We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives. This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.
As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care. A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.
Please refer to the job description for further information.
In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
The Centre is an equal opportunities employer. We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children. We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.
We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
Benefits
· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Discretionary wellbeing and celebratory days
· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%
· Life assurance cover (after probation passed)
· Employee assistance programme
· Season ticket loan
· Training and development opportunities
· Access to Blue Light Card discounts
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Salary: £46,698 (London) / £42,373 (National) per annum
Hours: 35 hrs per week
Contract: Fixed term contract (until March 2027)
Benefits
· 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
· Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
· Attractive family friendly policies;
· Private healthcare cover;
· Season ticket loans;
· Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Office locations: London, Bristol or homeworker
The role will involve spending a substantial amount of time in the East of England (including early starts/late finishes and overnight stays where required) and regular travel nationwide for NHF events and meetings.
Please note, if office based, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at your office location.
Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.
An exciting opportunity has arisen at the National Housing Federation (NHF) to join our team of External Affairs Managers on a fixed-term basis to cover maternity leave. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF on our website.
Could you be our new External Affairs Manager, working closely with our housing association members across the East of England?
This is a unique and varied role which would appeal to someone with a background in areas such as stakeholder management, policy, public affairs, communications, programme management – or a combination of these areas! For example, you may be looking to step into a role to further develop your leadership and stakeholder engagement skills, whilst still building on your policy or programme management experience and knowledge.
You will operate at the heart of social housing by working with key decision makers across the housing association sector – including managing relationships with chief executives, chairs of boards and executive directors. Strong communication and influencing skills are essential to the role, as well as the confidence to work at the most senior levels.
It is crucial that you can work collegiately to lead key programmes of work across the NHF with colleagues in other teams, for example from our policy, press, events, and public affairs teams. Equally, you will be comfortable working autonomously and shaping your own work programme.
The core of the role involves being responsible for engagement with a whole geographic region of our membership; and working closely on or leading one of the NHF’s key themes of work, which include areas such as supported housing; devolution; developing new homes; decarbonising existing homes; ensuring the building safety agenda is delivered; or representing our rural or smaller housing associations.
The role is wide ranging and in addition to stakeholder management and programme leadership, will include running roundtables between our members and government, chairing sessions at NHF conferences, and presenting political and policy updates to senior teams within housing associations.
You will be part of a team of eight External Affairs Managers sitting within the member services directorate, which is there to ensure that we provide excellent value for money for our housing association members.
Key elements of the role:
· You will build and maintain brilliant relationships with housing associations leaders, using your well-developed communication and advocacy skills to maximum effect.
· You will develop knowledge, insight and understanding of housing associations to shape our policy and influencing work and to create structured programmes of member engagement on critical policy and political issues.
· You will be the contact point for housing associations in your region, ensuring they receive first class customer service on the issues which matter to them. Working closely with NHF members you will facilitate the organisation of regional chief executive or leaders forums and sounding boards.
· In addition to your regional work, you will lead on the strategic planning and delivery of a key NHF policy priority. This will require collaborative working with colleagues from across the organisation and working with members across every region and specialism. You will play a leadership role, creating structured engagement strategies to ensure members are able to influence policy as well as engaging key NHF stakeholders and sharing best practice.
· Your role will be to implement structured member engagement to ensure our policy priorities, positions and influencing work are member-led. This will include working directly with members to inform our policy positions and lead our influencing work.
· You will influence debates at the highest level and you will spot in advance and act strategically to mitigate the risk to our membership. As such, this role requires a high degree of political and organisational acumen and the ability to horizon scan.
· You will work with colleagues in our Commercial and Events teams to maximise commercial opportunities and help shape content at our conferences, as well chairing conference sessions.
· To be the face and voice of the NHF with members, stakeholders and the media.
· To ensure that as an organisation we deliver as a whole team, seamlessly, to members to achieve greatest impact in line with the business strategy.
· To maintain high quality standards and follow NHF policy and process.
The successful candidate:
The successful candidate will be able to demonstrate:
· A sound knowledge and understanding of housing associations and issues affecting the wider sector.
· A sound understanding of the political and policy landscape that housing associations operate in.
· Demonstrable knowledge and experience of establishing and maintaining relationships with senior stakeholders, demonstrating excellent customer service and value for money.
· Effective communication skills, in person and in writing, including the ability to credibly and confidently present at meetings and events.
· Ability to listen to and influence senior stakeholders, demonstrating diplomacy, effective communication and negotiation skills.
· Clear leadership skills, able to lead complex and strategic programmes of work effectively, including experience of matrix managing and motivating a team.
· Excellent analytical skills and strategic nous with the ability to summarise complex information effectively to aid decision making.
· A commitment to excellent customer service.
· A positive, energetic and agile approach to work.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.
Disability confident employer
We are a disability confident employer and if you are a disabled person who meets the skills and experience we consider essential for the role, we will offer you an interview.
Please note: there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume of applications, we may be required to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
In these circumstances the NHF will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants. This is in line with the Disability Confident guidelines.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact the People team with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Completing our Application Form
To apply for this role, please complete our online application form. The application form includes your employment and education history plus you will be asked to answer questions in relation to your knowledge, skills and experience, why you are applying for the role and questions in relation to our values. The application form is anonymous and will not require you to upload a CV or cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK/UK VISA sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 4 January 2026
Interview date: 14 and 15 January 2026
We are the voice of England’s housing associations.


The client requests no contact from agencies or media sales.
Contract Type: Permanent
Salary: Circa £32,300
Hours: 37 per week
Department: People Culture & Leadership
Directorate: Continuous Improvement
Location: Working from home, with occasional UK travel
Reports to: Senior PCL Specialist
As part of the NFCC People Culture and Leadership (PCL) Hub this post plays a key role in supporting and enabling fire and rescue services (FRS) to drive organisational and culture change.
The postholder will use their subject matter knowledge, skills and experience alongside the principles of project management to support the design, development and implementation of a range of PCL products and services. Whilst the role supports all PCL activities, the role will have a focus on Equality Diversity and Inclusion (EDI)-related projects, therefore experience in this area is particularly desirable. Moreover we require someone with relevant knowledge and experience in one or more fields of the people/HR/OD/EDI profession.
Evaluating the effectiveness of the NFCC’s PCL products and their benefits to FRS’s will be a key aspect of the role and the postholder will undertake a range of evaluation activities to identify improvements and make recommendations for improvement. They will be responsible for implementing agreed changes and maintaining PCL products to ensure they remain fit-for-purpose.
Stakeholder engagement is a key element of the role by building effective relationships and establishing networks to improve the uptake/adoption of PCL products and drive culture change.
If this sounds like the kind of opportunity that you would be interested in; please have a look at the detailed Job description on the NFCC website and apply.
How to apply:
Please complete the application form linked from the ‘apply now’ button on the NFCC website. CV’s will NOT be accepted for this position.
Closing Date – 4 January 2026 with interviews being conducted on the 15 January 2026.
PLEASE NOTE - THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
HR Business Partner (Employee Relations Focus)
Charity sector | London / Hybrid - Immediate start - 6 - 9 months FTC
I am supporting a values-led charity to recruit an experienced interim HR Business Partner with a strong focus on Employee Relations.
This role will initially concentrate on managing complex ER casework and strengthening ER practice across the organisation. After the first six months, it will evolve into a broader HR Business Partner role, supporting strategic people initiatives.
The role
You will act as a trusted advisor to leaders and managers, providing pragmatic, legally sound guidance on employee relations matters. Key responsibilities include:
Managing complex ER cases including disciplinaries, grievances, performance, absence and conduct
Leading and overseeing investigations, ensuring fairness and legal compliance
Coaching managers to build confidence and capability in people management
Overseeing ER casework delivered by an outsourced HR provider
Supporting HR projects and organisational change initiatives, including restructures, TUPE and workforce planning
Deputising for senior People & Culture leadership when required
About you
I am keen to speak with HR professionals who offer:
Strong HR generalist experience, ideally at HR Business Partner or senior advisory level
In-depth knowledge of UK employment law and ER best practice
Proven experience handling complex and sensitive ER matters
Confidence in influencing and challenging senior stakeholders
CIPD qualification or equivalent experience
Experience in the charity or not-for-profit sector, alongside a genuine commitment to equality, inclusion and values-led work.
Harris Hill and the organisations we work with are committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However, this post is restricted to women applicants due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
If you have the above skills and experience, please apply online today, I would love to have a conversation with you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our members are looking for an enthusiastic indovidual to join our Network Hope Activities team as staff cover for 9 months.
You will work under the direction of the Project Manager and alongside, tutors to deliver activities, support networks, health and wellbeing and training support to beneficiaries and to recruit, train and support a network of volunteers to facilitate the support groups.
The role will involve collaboration with other local businesses and third sector organisations to deliver the activities. This Project’s aim is to support vulnerable disabled people (including those with learning disabilities, autism and those affected by mental health issues and their families) through consistent provision of health and wellbeing activities, pathways into employment training, sport and social activities, advice, signposting and peer support based both at our Resource Centre in W10 and out in the community.
KEY RESPONSIBILITIES
1. Supporting Tutors, volunteers, senior staff and beneficiaries
Utilising EPM’s resources to lead in locally sourcing beneficiaries and volunteers from the local community. Liaise with the NHS and Social Services, partner providers and schools, colleges, community centres, voluntary organisations and referral agencies.
· Facilitate and support local support groups,
· Plan, arrange and run a variety of activities and training programmes.
· Recruit and support a network of volunteers to co-facilitate support groups and activities
· Under the direction of The Project Manager conduct home visits to assess the needs of the families and inform them of support available through Network Hope.
· Arrange the selection and delivery of healthy food and drinks and running the catering and gardening training groups.
· Work with sports and fitness tutors to ensure all equipment used in sports/fitness sessions are secure and meet health and safety standards.
· Coordinate and oversee respite and peer group support to the families.
· Develop, monitor, update and review individual action plans for all beneficiaries.
· Conduct evaluation reports (including case studies) and work with senior management to collate the information.
· Assist senior management in leading advisory group meetings and lead/facilitate local support group meetings.
Other duties as required
Turning dreams into action at the pace of the individual.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is a homebased role, with some occasional travel in and around South London.
At CareDogs, we reduce social isolation by getting people out and about with local volunteers and their dogs for regular walks, talks and companionship.
We believe in a society that values community, celebrates intergenerational friendship, honours the human–animal bond, encourages us to be outside more, and helps people feel like valued members of their local communities.
As Fundraising and Marketing Assistant, you will play a central role in delivering CareDogs’ fundraising strategy, helping to grow income, strengthen community connections and raise awareness of our work. You will contribute to the development and delivery of creative fundraising initiatives, build relationships with local partners and supporters, and create engaging content that inspires people to get involved.
This is a hands-on, varied role for someone who enjoys both community engagement and communications. With a growing presence in South London, it’s an exciting opportunity to help shape the next stage of CareDogs’ growth and sustainability.
What you’ll do
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Deliver activities and campaigns that support CareDogs’ overall fundraising strategy and income targets.
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Proactively increase public fundraising initiatives and promote ways for people to fundraise for or donate to CareDogs, researching and implementing opportunities for increasing donations through organised, community and ‘DIY’ fundraising events and challenge activities.
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Establish, nurture and maintain community relationships, securing donations and support from local businesses (such as supermarkets and pet stores), community groups and individuals.
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Create marketing materials and social media content in line with CareDogs’ brand guidelines.
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Record and report fundraising campaign income and activity outcomes.
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Lead on public awareness-raising events such as Paws in the Park and other local community events.
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Cultivate and steward relationships with existing supporters, responding to enquiries (emails, letters, phonecalls) and increasing supporter engagement.
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Keep the website up to date with news, blogs and community stories, and support monthly newsletter communications via Squarespace and Mailchimp.
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Maintain accurate supporter records on our CRM (we use Beacon), updating contact and engagement information regularly.
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Utilise Eventbrite to promote events and ensure the charity’s JustGiving Page is up to date with any fundraising campaigns
What you’ll get
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Join us as the first person in this new role and help shape its direction as the charity grows. A fantastic opportunity to learn, contribute, and make a real impact.
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Be part of a rapidly growing grassroots charity with a mission to reduce loneliness and increase wellbeing.
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Support from CareDogs' experienced board members and senior leadership.
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A flexible role with the opportunity to mostly work remotely.
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20 days per year annual leave, alongside UK bank holidays (pro-rated for part-time staff), plus an extra day off to celebrate your birthday.
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Dog-friendly annual events: Celebrate and connect with your colleagues, and bring your furry friend along!
About you
We think you’ll succeed in this role if you:
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Are familiar with the charity sector and best practice when it comes to fundraising
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Have experience managing social media channels, including content creation and scheduling, as well as using Canva or similar design software
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Have great interpersonal skills and are a persuasive, confident communicator.
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Are a self-starter, and are comfortable working independently and remotely
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Have proven experience in fundraising and donor stewardship, especially within communities or supporting local partnerships
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Have strong written and verbal communication skills with attention to detail.
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Understand the charity sector and best practice in fundraising and supporter engagement.
Essential requirements
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A genuine passion for CareDogs’ mission and values.
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A full, clean driving licence and access to your own vehicle.
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A clear DBS check (to be completed upon job offer).
Additional information
Occasionally this role will require you to attend community CareDogs events outside of office hours, so you’ll need enough flexibility to allow for this.
Solving social isolation, one dog walk at a time
The client requests no contact from agencies or media sales.
