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Alexandra Palace is partnering exclusively with Robertson Bell in their search for a permanent Finance Director. Alexandra Palace is one of London’s most iconic destinations. For over 150 years, it has stood as a beacon of creativity, community and culture—home to world-first innovations, unforgettable entertainment and open access to green space across 196 acres of parkland in North London.

The Finance Director is a pivotal role within Alexandra Palace, one that combines strategic leadership with hands-on financial stewardship across a uniquely diverse and high-profile organisation.

The role:

• Partner with the CEO and Leadership Team to embed financial planning into every layer of organisational strategy, balancing the organisations objectives across conservation, commercial, community and climate resilience.
• Lead the financial strategy behind Alexandra Palace’s 10-year vision, aligning restoration, growth and innovation across both charitable and commercial activities.
• Act as the senior financial advisor to the Trust, Trading Company and Board Committees - providing clear, confident insight to guide performance, accountability and investment.
• Provide strategic, visible financial leadership that positions the Finance team as a proactive partner - driving innovation, sustainability and delivery across our charitable and commercial priorities.
• Build strong, trust-based relationships between Finance and other teams to enhance collaboration and accountability.
• Drive strategic financial planning, annual budgeting, and forecasting to present a clear, data-led view of organisational health. Ensure timely, transparent financial reporting, audit readiness, and compliance that strengthens trust and accountability with the Board, auditors, and stakeholders.
• Deliver cash flow, funding structures, and investment strategy to ensure long-term sustainability. Provide rigorous oversight of grant and fundraising compliance, unlocking the full value of both restricted and unrestricted income.
• Ensure full compliance with charity, company, trust and financial regulations, acting as Company Secretary for the Trading subsidiary and overseeing all statutory filings, governance obligations and legal responsibilities.
• Oversee VAT return processes and key administrative requirements, maintaining timely reporting and keeping the CEO and Board fully informed and assured.

The organisation:

Today, Alexandra Park and Palace Charitable Trust is the custodian of their extraordinary site. As a charity, they are committed to safeguarding its heritage while continually evolving their offer to meet the needs of today’s audiences and communities. More than 3 million people visit each year to enjoy a dynamic mix of live events, festivals, exhibitions, learning and engagement programmes and community initiatives. Their work is supported by a blended income model - combining commercial income, public funding and philanthropic support which allows them to reinvest in their buildings, our park, and their charitable mission.

Essential criteria:

• Qualified Chartered Accountant, with at least 10 years post qualification experience (ICAEW, ACCA, CIMA, ACA) 
• Extensive experience working in a financial leadership role within the Charity and Not for Profit sector
• Experience working with charity trading subsidiaries and dealing with entities singularly and as a group
• Experience of delivering Annual Reports and Accounts process end to end
• Experience implementing new financial systems and processes
• Strong leader with an authentic approach, able to build and empower a team
• Excellent communication skills with the ability to present financial reports at Board level, and support non-finance manager with understanding financial information

The position will be based at Alexandra Palace and requires regular office attendance. The closing date for applications is 24^th August with first stage interviews taking place on the week commencing 8^th September.

Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!

A prominent Housing Association in Central London who provides quality homes and support to enrich their residents’ lives.  They are looking to bring in a Senior Finance Officer - Accounts Payable into their supportive team environment to make a real impact in their dynamic team.

The organisation values the care they provide for their customers, included dedicated and specialist services.  They are looking for someone from a charity, not for profit or social housing background to manage and maintain their purchase ledger function and lead on processing invoices and payments.

Responsibilities:

• Process invoices and carrying out correct coding
• Reconciling supplier statements
• Process weekly payment runs
• Manage direct debit and standing order payments
• Looking after utility accounts
• Support with month-end and year-end activities

Requirements:

• Proven experience leading on purchase ledger, from a housing, care or charity background
• Strong numerical and analytical skills and has used various finance packages
• Ability to communicate with a range of stakeholders and prioritize tasks where required
• Knowledge of processing supplier invoices and payments

This role is critical for the organisation so if you are interested in this role, please do apply ASAP as it is moving fast.

UNISON is seeking a Human Resources Officer to work within the Human Resources and Staff Development team. This will be part of a job share, so we are looking for a job share partner.

About this job

The role of the Human Resource Officer is integral in progressing UNISON’s people management and wide HR strategic agenda. It will provide professional human resource and employee relations advice and support to UNISON’s managers on key areas such as case management, staff movement and recruitment, absence management and Occupational Health referrals, and general people matters.

The role will be responsible in providing support to managers in addressing performance, harassment, grievance and disciplinary matters effectively in line with current employment law, while also ensuring that staffing budgets are managed and maintained within the financial guidelines.

The successful person will have the ability to problem solve with a proactive approach to finding solutions and have the ability to advise and communicate effectively. They will have experience of operating in an environment where there is an active trade union representative and negotiate and consult on day to day issues.

About UNISON

UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.

The Senior Finance Officer role is key to coordinating the day-to-day financial functions of Watts Gallery Trust and supporting the Head of Finance and Resources in the effective and efficient management of Watts Gallery Trusts finances. We are looking for someone with experience of working in a finance function delivering comprehensive financial management, ideally within a charitable organisation. Experience in the arts, gallery and museum sector would be an advantage but is not essential. You should have thorough working knowledge of VAT and Payroll and have experience of using Sage. If you are adaptable, a good communicator and love working in a busy finance function we would love to hear from you. In return we can offer you an inspiring work setting, opportunities for flexible and supportive ways of working, family and friends’ tickets as well as discounts in our shop and tea shop.

Duties include:

Financial management

·Deliver an effective and comprehensive financial management service to watts Gallery Limited to include:

o Assisting the Head of Finance in preparing financial forecasts to support financial planning

o Assisting Head of Finance in implementing financial policies and procedures as appropriate

o Ensuring the efficient maintenance of the financial records of Watts Gallery and Watts Gallery Trading Ltd.

o Assist the Head of Finance to produce timely, accurate and relevant monthly management accounts information for Watts Gallery Ltd and Watts Gallery Trading Ltd.

o Assist the Head of Finance in preparing the annual budget. Work with budget holders to review performance against budget and monitor the overall organisations finances to ensure we are operating within the agreed budget

o Assist with production of weekly trading data.

o With the Head of Finance, assist with the preparation of the year end statutory accounts and the audit file.

o Ensure that all accounting records are clear, transparent, and properly kept.

o Ensure all year-end journals, and audit schedules are prepared timely and in accordance with the auditor’s requirements.

Financial and Administrative operational duties:

· Ensure that day to day banking and finance administration duties are carried out:

o Monthly Payroll processing including submission to HMRC and NEST Pension

o Administering the NEST pension scheme

o Statutory returns, including surveys, funding monitoring and reporting

o Responsible for preparing quarterly VAT returns

o Coordinate Gift Aid reclaims

o Liaise with the Development team to develop systems and processes to improve gift aid claim procedures.

o Control of central purchasing

o Ensuring daily, month end, quarter end and year end routines are carried out.

o Reconcile the control accounts, inter-company accounts and conduct regular reviews of nominal ledgers, aged debtors and aged creditors.

o In conjunction with the Head of Finance help improve systems and controls surrounding all aspects of Watts Gallery’s financial management.

o Liaise with Retail and Admissions Manager to ensure cashing up processes are accurate, timely and monitored regularly.

o Be a source of technical advice and guidance on financial aspects of Watts Gallery’s activities.

o Contribute to the organisation’s strategic and operational business planning.

o Assist with financial aspects of grant applications.

o Various ad hoc projects to support the overall development of the finance function.

Staff management

o Monitor progress of finance staff vis a vis set targets

o To support the Head of Finance with development of finance staff to meet organisational objectives

o Day to day coordination of the Finance Team: overseeing accurate and timely processing of the sales and purchase ledgers, importing till data into Sage, cash and banking, administration of direct debits, credit card reconciliations, administering petty cash system and delivering excellent customer service to Watts Gallery’s internal and external customers.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

As Senior National Public Affairs Manager, you’ll take the lead in building relationships with key stakeholders in the UK Parliament and Government. This is a high-impact role, designed to influence national policy and improve support for people living with terminal illness.

You’ll shape and deliver external engagement strategies, work on national campaigns, and ensure that Marie Curie’s research and insight are central to conversations about end-of-life care. You’ll also contribute to our internal policy development and play a key role in shaping how our work is communicated publicly.

The post holder will be part of the Policy and Public Affairs, England team and will also work closely with colleagues in Wales, Scotland and Northern Ireland and with colleagues across the charity. This is a maternity cover post and a fantastic opportunity to drive change from the heart of the UK policy landscape

Main Responsibilities: 

• Lead engagement with national policymakers and parliamentary stakeholders.
• Design and deliver impactful events, campaigns and policy initiatives.
• Collaborate with colleagues across the wider charity, devolved nations and our sector partners charity to align public affairs strategies.
• Work with Marie Curie-funded researchers to ensure evidence drives policy influence.
• Represent the charity at external meetings, briefings and events.
• Line-manage officer-level team members, ensuring high performance and development.
• Champion end-of-life care issues through social media and public communications.

 

Key Criteria:

• Strong experience in lobbying or public affairs, with a proven record of policy influence.
• Excellent oral and written communication skills, with the ability to tailor content to varied audiences.
• Deep understanding of the UK Parliament and Government structures.
• Experience of developing and maintaining senior-level relationships.
• Political judgement, campaign experience, and the ability to manage complex projects.
• Knowledge of health, palliative care or social justice issues in the UK.
• Ability to analyse complex data and translate it into impactful messaging.
• Prior experience in healthcare or palliative care policy and advocacy is considered an asset.

Please see the attached full job description.

 

Application & Interview Process

· As part of your online application, you will be asked for a CV and supporting information about your motivation and relevant skills. Please review both the advert and job description and outline your most relevant skills, and knowledge for the role.

· Close date for applications: 24 August 2025

Salary: £45,000-50,000 per annum (+ £3,500 London Weighting Allowance if applicable)

Contract:  Fixed-term (12 month), full time (35 hours per week)

Based: Hybrid. You will be working remotely from home and 1-2 days a week from our Embassy Gardens office in London.

Benefits you’ll LOVE:

· Flexible working. We’re happy to discuss flexible working at the interview stage.

· 25 days annual leave (exclusive of Bank Holidays)

· Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

· Loan schemes for bikes; computers and season tickets

· Continuous professional development opportunities.

· Industry-leading training programmes

· Wellbeing and Employee Assistance Programmes

· Enhanced bereavement, family friendly and sickness benefits

· Access to Blue Light Card membership

· Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

This leading women’s health charity is looking for a Senior Media and PR Manager to lead strategic communications across policy, public health and campaigning workstreams at a leading UK research and support charity.
 
A leading women’s health charity is seeking a Senior Media and PR Manager to shape and deliver high-impact communications across its policy, public health, and campaigning priorities.
 
Joining at a key moment as the organisation launches a new five-year strategy, you’ll play a central role in developing and implementing ambitious media plans that influence public policy, drive behaviour change, and support those affected by serious health conditions. With a focus on early detection and treatment messaging, you’ll lead strategic media activity, build strong relationships with journalists and decision-makers, and ensure alignment across teams for maximum impact. You’ll also contribute to the leadership of a high-performing media and PR team—steering proactive opportunities, strengthening internal processes, and ensuring the charity maintains its position as the go-to voice on women’s health.
 
This is a full time role, five days per week, two of which will need to be in the office.
 
Key responsibilities:

• Lead strategic media plans for policy, campaigns, and public health, ensuring high-impact coverage and influence
• Manage and mentor a Senior Officer, and help oversee team operations, meetings, and rota planning
• Create and sign off compelling media content, escalating sensitive or high-profile stories as needed
• Build strong media relationships, positioning the charity as the go-to source on their area
• Deputise for senior leadership, contribute to crisis comms, and support cross-organisational collaboration

 
The appointed candidate will have:

• Strong experience in health communications and media relations
• Excellent news sense and ability to simplify complex policy/health topics
• Skilled stakeholder management, including working with lived experience spokespeople
• A strategic mindset and confident project management abilities

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Brain Tumour Charity is leading the way in research, support, and advocacy for everyone affect by brain tumours. Our mission is simple but urgent: to accelerate a cure for brain tumours and improve life for everyone affected by this devastating disease.

We’re looking for a strategic and collaborative leader to join us as our first Head of Performance and Planning. In this newly created role, you’ll help us stay focused on what matters most – delivering impact for the brain tumour community.

You’ll lead our planning and performance functions, working closely with senior leaders and teams across the organisation to ensure we have clear priorities, strong reporting, and effective ways to measure progress. You’ll also oversee our governance and risk frameworks, making sure we remain well-governed and prepared for the future.

This is a strategic but hands-on role that will shape how we plan, deliver and learn as we grow. You’ll work closely with the CEO and Board to support decision-making and accountability, helping us to embed a joined-up, insight-led approach that will drive progress against our ambitious 2030 strategy.

WHO WE'RE LOOKING FOR:

You’ll bring experience in planning and performance, with a strong track record of leading cross-organisational work in a complex setting. You’ll be confident building relationships at all levels, influencing decisions, and turning strategy into action. You’ll thrive on helping others stay focused and aligned, and you’ll bring clarity and structure to big ambitions. If you love working collaboratively and want to make a real impact, this is the role for you.

KEY ACCOUNTABILITIES:

Developing and leading business planning processes and activities

• Leading our annual and multi-year business planning processes, ensuring strong alignment to our 2030 strategy and strategic pillars.
• Designing and managing planning tools, timelines, and guidance to support joined-up planning across The Charity’s departments.
• Aligning strategic planning with budget and resource planning in partnership with the Director of Finance and IT and the Director of People and Culture.
• Working closely with the Director of Finance and IT, and the wider leadership team, to drive alignment between strategy, delivery, and performance.
• Championing a collaborative and inclusive approach to planning, building understanding and engagement across the Charity.
• Representing planning and performance leadership at key forums, including SLT and Extended Leadership Team meetings, and at Board subcommittees where required.

Performance monitoring and reporting

• Designing, implementing and embedding our performance monitoring and reporting frameworks, including dashboards, KPIs and narrative reporting for SLT and Board.
• Identifying and escalating performance trends and/or risks, highlighting these in order to partner with teams on continuous improvement
• Driving the use of data and insight in organisational planning and decision-making processes, including embedding processes to support equity and inclusion e.g. EDI impact assessments.
• Building capacity and planning capability across The Charity to support sustainable processes and ways of working, and to support continuous improvement.
• Working closely with leaders to ensure planning, change and performance are aligned, and with particular emphasis on Finance, Strategy and External Affairs, and People and Culture.

Programme and project planning

• Developing and communicating frameworks to support how programmes and projects are monitored and measured, in alignment with our strategy impact framework led by the Strategy & External Affairs team.
• Support programme planning and monitoring capability across The Charity through coaching and advisory support to teams and leaders and through procuring and/or sharing supporting tools and guidance for this purpose

Leading governance, risk management and business continuity

• Strategic oversight of governance, including overseeing Board and subcommittee reporting, documentation, regulatory and legal compliance.
• Overseeing the Charity’s corporate risk register, embedding risk awareness and mitigation planning across The Charity.
• Leading the development of our Business Continuity Planning (BCP) approach, including associated guidance, communication and learning.
• Acting as a trusted partner to SLT and Heads of Teams on performance, risk, and governance.

Our partner seeks a driven and astute grants finance officer to support in the financial management and monitoring of projects being implemented in Asia, Africa and Latin America. This is a newly created position, and will suit someone who is meticulous, has strong attention to detail and able to manage relationships with a number of global stakeholders.

Responsibilities

• Manage the financial transactions and entries, prepare and process income receipts and maintain accurate digital records and ensure proper filing of all financial documentation on internal systems.
• Review, verify, and process payments to suppliers and sub-grantees, ensuring all supporting documentation is complete and compliant with internal controls.
• Create and close financial grants for codes; monitor and update internal trackers for grant management; track and report balances across active grants and funding streams; and complete grant reconciliations.
• Support in the preparation of donor reports, in the implementation of donor compliance controls, and in the preparation for any donor audits.
• Lead in preparing sub-grantee agreements, and processing of cash requests.
• Support organisational and sub-grantee understanding of and adherence to polices, procedures and compliance requirements.  

Requirements

• PQ accountant with experience of working in an international organisation working across multiple countries. Strong experience of accounts processing, financial accounting and reporting, and of supporting budgeting and financial management.
• Experience and understanding of the compliance and administrative of a complex grants portfolio, including grants from institutions donors.
• Strong interpersonal skills, able to work with colleagues working globally.
• Strong communication skills, both written and oral, and a strong command of the English language.
• Able to prioritise effectively, manage a varied workload and meeting deadlines.

This is a permanent role; the candidate will need to have the right to work in the UK without requiring sponsorship. The organisation offers hybrid working with the candidate expected to be in the London office at least 2 days/week

We are looking for a dynamic and people-focussed Finance Coordinator to take our organisation to the next phase: this is a fantastic opportunity to have a real impact at a fast-growing organisation. We have recently upgraded our finance systems to Xero and updated our processes: we now want to build on this success. The Finance Coordinator will prepare financial reports for the board and ensure compliance with financial regulations. They will work with our bookkeeper to ensure excellent day-to-day financial management. They will collaborate with our Project Leads, supporting them to set and manage budgets, report quarterly to the board, and ensure all project income and expenditure is recorded accurately in Xero. They will also use produce cashflow forecasts and scenarios using the Xero integration with Syft that Selce has implemented. They will also play a role in HR processes reviewing timesheets monthly and ensuring contracts are amended as staff roles evolve. This role is crucial in supporting the financial health and sustainability of our organisation.

Responsibilities:

Financial Reporting:

· Review financial data and prepare monthly and quarterly financial reports.

· Present financial reports with variance analysis and commentary for the board.

· Support with the preparation of annual accounts, working with Selce’s nominated accountants and the Board.

· Respond to any queries from Selce’s nominated accountants or from the Board.

· Maintain accurate cash flow forecasts for all areas of the business.

· Monitor and report on financial performance against budgets.

Financial Record Keeping:

· Work with and manage our book-keeper,

· Respond to queries from the book-keeper about how best to enter transactions

· Help the book-keeper to implement excellent record-keeping

· Ensure financial records are accurate and up-to-date.

· Ensure invoices, payments, and receipts are processed

· Ensure Accounts Payable & Accounts Receivable are managed

· Manage grants correctly allocating eligible costs against grants and supporting Project Leads to report to grant givers in accordance with terms of grant

· Manage the monthly Payroll process

Compliance and Risk Management:

· Understand and adhere to financial regulations and legislation

· Establish and maintain financial policies, controls, and procedures for Selce

· Seek out methods for minimising financial risk to Selce

· Stay up to date with technological advances and accounting software to be used for financial purposes

· Review VAT and file VAT returns

· Manage interest payments to shareholders in accordance with our rules

Support Functions:

· Assist in the development and implementation of financial policies and procedures.

· Provide financial support and advice and training to Project Leads ensuring compliance with financial regulation and our financial policies.

· Support the CEO and the Board in various financial tasks and projects.

· Track Selce’s financial performance and identify areas for potential improvement making best use of functionality within Xero or Syft for improved efficiency or effectiveness.

Skills & Experience:

Essential:

·Qualified Accountant: ACCA/ACA/CIMA or AAT level 4 part-qualified (who is working toward level 4 qualification)

· At least 2 years’ experience of working in a finance role

· Solid knowledge of financial and accounting procedures.

· Experience using financial software in particular Xero and Syft (or similar).

· Experience of using MS Excel including Pivot Tables & VLOOKUP

· Strong organisational and time-management skills

· Strong communication and interpersonal skills

· Ability to challenge and influence stakeholders

Desirable:

· Experience in the renewable energy sector.

· Experience with community-financed projects and community shares.

· Experience in a cooperative or member-led organization.

· Experience of Charities SORP (FRS 102)

This leading women’s health charity is looking for a permanent Senior Media and PR Manager to take the lead on all media activity relating to its fundraising and brand marketing work. This is an exciting opportunity for an experienced communications professional who thrives in a fast-paced environment and is passionate about delivering high-impact stories that inspire action.
 
This is a senior-level role involves developing and delivering strategic media plans that raise awareness, increase support, and position the charity as a partner of choice for donors, fundraisers and corporate sponsors. The successful candidate will manage a small team, shape national media coverage for campaigns and events, and work closely with brand and marketing teams to ensure consistent, impactful messaging.
 
The ideal candidate will bring strong experience in high-profile media relations, excellent writing and planning skills, and the confidence to lead on proactive and reactive PR. Strong stakeholder management, agency coordination and team leadership experience are essential.
 
This is a full time role, five days per week, two of which will need to be in the office.
 
Key responsibilities:

• Lead and deliver proactive media and PR strategies across fundraising, brand campaigns, and corporate partnerships to drive awareness, income, and engagement
• Monitor the news agenda daily to identify opportunities, manage risk, and ensure the organisation is positioned as a leading voice in its field
• Line manage senior team members, contribute to process improvements, and support the development and delivery of team objectives
• Build strong relationships with journalists and media, provide strategic advice to stakeholders, and lead on media training and spokesperson preparation
• Oversee content creation and sign-off, contribute to a 24/7 press office function, and deputise for senior leadership when required

 
The appointed candidate will have:

• Proven experience leading media campaigns across fundraising and brand marketing
• Strong contacts within national media and an instinct for compelling storytelling
• Experience managing agencies and working cross-functionally
• Excellent written, verbal and interpersonal communication skills
• A proactive, strategic mindset and ability to handle sensitive issues with sound judgement

 
If you would be interested in hearing more about this role please send your up to date CV to [email protected].

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Our volunteers are at the heart of everything we do at Richmond Borough Mind. They help us deliver a wide range of mental health services to our community, from counselling, Peer Group Network, Peer Support to Crisis support. Their dedication makes a real difference and we are committed to supporting them every step of the way.

We are seeking a passionate and proactive Volunteering Coordinator to ensure our volunteers feel valued, supported and inspired. In this role, you will:

· Identify and plan for the organisation’s volunteer needs.

· Lead on volunteer recruitment, induction and retention.

· Provide guidance, training and personal development opportunities — with a particular focus on supporting those with lived experience of mental health.

· Build strong relationships, fostering a positive and inclusive volunteer culture. 

About you
If you are a natural people-person who thrives on building connections, with experience in volunteer coordination and administration, and you have excellent communication and organisational skills, this role is for you.

This role requires flexibility and a willingness to travel within the Borough of Richmond. In return, you’ll join a dedicated team in a supportive environment where your work will have a tangible impact on people’s lives.

RB Mind offers:

· Flexible working

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.

Interviews will be held on Tuesday 16th September and Wednesday 17th September.

We are recruiting for a few Temporary Supporter Care assistants for a high profile social welfare charity. You will need strong supporter care and customer service skills worked on high volume inbound calls with strong database skills. Starting Mid August and will run into Mid November 2025.

Initially working in their London office 5 days a week for the first 3-4 weeks, once trained there will be hybrid options .

Handling inbound telephone calls from the public during our busy high volume appeal period.
Processing orders, fundraising products by telephone, and handling related queries on products and deliveries to ensure a smooth ordering experience.
Processing requests from organisations for fundraising materials for our busy nationwide appeal campaign.
Taking telephone donations from the campaigns.
Processing administrative updates on our supporter database.
Handling additional ad hoc queries and coordinating with relevant team members and stakeholders to ensure these are resolved and the supporter has a positive experience.

The Candidate
Experience of working in a busy high volume contact centre and call handling environment
Experience of providing excellent customer care and passionate about delivering a positive customer experience
Confident, empathetic, polite and professional telephone manner
Accuracy in data entry
Experience of database/CRM systems
Experience in MS office

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

“We are looking for someone who is full of life, ideas, creativity and energy but has lived life, can find interesting ways to share their knowledge and inspire us to great things.  We have a lot to offer the world, but sometimes it is locked deep inside us and has not yet found a way out.  We want someone who can help us find a key to unlock our potential.  It won’t always be easy and it might not always go to plan, but the bumps in the road are things that you learn from and we are looking for someone who is brave enough to get involved and enjoy the good times with us but laugh at the mistakes too”

“So, what are you waiting for?  Apply now!”

"We say it's ok"

This ad is approved by St Christopher's Young People

 About the Role

We are looking for a resourceful, energetic and outgoing individual who can deal effectively with challenging situations and behaviour, motivate young people to manage risk and support a team of professional staff in a supported accommodation home in West London.

Key aspects of the job will be: 

· To safeguard young people through sound management strategies, collaborative working with external agencies and emergency services and compliance with local authority safeguarding procedures.

· To provide regular supervision for staff and assess training needs to required performance and development standards. To source and/or deliver training and coaching where appropriate.

· To ensure housing management policies and practices are effectively operated. This will include maximisation of income, licence management and implementation of fair and equitable referral procedures.

· To ensure appropriate staff cover is maintained in the home through production of rotas and, where necessary, recruitment of locum covers. To ensure that staffing needs are met within designated budgets.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

St Christopher’s Academy

We have recently launched “St Christopher’s Academy” to ensure our staff is continually developing. We will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

Applicants should have

· At least three years’ experience of providing leaving care and/or housing support to single homeless or other vulnerable client groups, including young people.

· At least one year’s experience of effectively managing professional staff.

· A good understanding of Safeguarding and the legal framework relevant to the provision of residential services for young people aged 16+.

· Thorough knowledge of the issues that lead to young people becoming homeless, including those relating to alcohol/drug dependency and mental health and complex needs.

· Familiarity with the welfare benefits system and with the range of resources, statutory and non-statutory agencies and services relevant to supporting young people.

· Awareness of health and safety regulations and procedures to minimise risk.

· A high regard for young people with the ability to relate successfully to individuals from a wide variety of backgrounds and to manage conflict situations.

· A vocational or management qualification at NVQ level 4 or equivalent would be desirable.

What you should expect from us

· Salary: Up to £44,093 per annum depending on experience

• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including access to children’s right and participation, CSE, empowerment, mental health and Social Pedagogy,
• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Blue light Card: Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary Funded Training Programs.
• Employee Awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification visit our website.

 Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

For more information or assistance during the application process, please visit our website

We advise to apply as soon as possible as applications will be reviewed on a rolling basis.

Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.

Are you an experienced operations lead who thrives on creating strong systems, supporting teams to do their best work, and ensuring an organisation runs efficiently and effectively? Do you have a solid grounding in HR, finance, compliance and governance, alongside a proactive and collaborative approach to leadership? Are you passionate about building a positive working culture that centres values of equity, care, and professionalism? If so, you could be the ideal candidate for our Head of Operations role.

Women’s Resource Centre is the national umbrella body for the UK women’s sector. We are currently recruiting for a Head of Operations to provide strategic and hands-on management of our operations, HR, governance and finance, ensuring a stable and supportive foundation for our work.

You’ll be a confident and inclusive leader with strong interpersonal skills and a track record of managing systems, people and organisational processes. You will play a key role in shaping and upholding our working culture, supporting a committed team, and helping us deliver for the women’s sector with clarity and accountability.

This is an exciting opportunity for someone with a deep understanding of operational delivery in a small charity setting, who brings energy, empathy, and a high level of organisation to their work. You will be committed to feminist values, social justice, and the strengthening of the UK women’s sector—particularly Black, minoritised and refugee women’s organisations.