Processing manager jobs

Customer Feedback Case Officer
Fixed Term Contract (9 months) 
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Split between home and our Shipley Office
Salary Range £27,500 - £30,500

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
In this role you will have an opportunity to champion and deliver an unrivalled experience to all customers, leading on handling complaints, feedback and compliments across all channels, in accordance with Macmillan’s values, regulatory requirement policies and standards.

You will produce analysis on feedback, identify trends and share opportunities for improvement to the process.

A significant part of your role will be building effective relationships with internal colleagues and external agencies on behalf of Macmillan to ensure accurate, appropriate and full responses are provided to complainants in line with agreed SLAs.

About you
The successful candidate will demonstrate the following skills and experience:

• Experience of customer care or customer relations and resolution management
• A good understanding of GDPR guidelines
• The ability to produce a range of detailed written communications
• A sound working knowledge of IT systems such as Microsoft Office, CRM as well as databases in order to extract and manipulate data

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Thursday 10th July 2025
Interview dates: w/c 14th July 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Job Title: Independent Visitor Co-ordinator

Service: Manchester

Salary: £10,411 per annum (£24,293.53 FTE)

Location: Home based (with travel across the region)

Hours: 15 hours per week

Contract Type: Permanent

Job Introduction:

• Are you passionate about supporting and developing volunteers?
• Are you looking for an opportunity to help make positive differences to the lives of children and young people who are looked after or care leavers of the local authority?
• Do you want to work with a leading national independent children’s charity?

Then come join us here at Coram Voice. We have an exciting opportunity for you to become a co-ordinator of our independent visiting service in Manchester.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services. We recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and young people we help

Our Work:

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice is a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

We provide:

• Advocacy services direct to children and young people in care, in need, in custody and to care leavers and children and young people with severe and complex mental health problems. Advocates around the country support children and young people to get their voice heard in decisions about their lives.This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.
• Independent Mental Health Advocacy (IMHA) to advocate for young people as qualifying patients under the Mental Health Act, in order to fully support them to get their views heard in matters relating to their mental health.
• Independent Visitor services offers a child or young person in care an adult volunteer who provides independent, one-to-one visiting, advice and befriending support. Our independent visitors can become the only long-term, consistent source of support throughout a young person's time in care.
• Independent services provide independent person services for complaints by children and for reviewing whether children should be locked up in secure units on welfare grounds.
• Policy and campaigning tocreate a better system for all children and young people looked after by the state, for their care to be more child-centred and to give young people a greater say in decisions about their lives.
• Participation services to ensure children and young people have a voice in the development and delivery of services and campaigns, and through the process, provide the opportunity to develop relevant skills which will be of benefit to them in their future lives.
• Training, development and information for young people, advocates and child care workers, offering courses in advocacy, children’s rights and child-centred practice across a range of areas including the National Advocacy Qualification.

About the Role:

You will co-ordinate and deliver a statutory independent visitor service to children and young people in care or care leavers of Manchester.

You will recruit, assess and train volunteers to become independent visitors, who are volunteer befrienders to children and young people looked after or care leavers. You will manage a cash flow to fund suitable activities for independent visitors to enjoy with the young person. You will manage data and reporting for this statutory service so that service leads and other stakeholders can understand the activity in the service.

We are a child led service, you will not act outside of the young person’s instructions (except in matters of child protection and safety.)You will build strong relationships with the child or young person, independent visitors and other significant adults, you will support Independent Visitors to develop long term, meaningful friendships with the young person.

You will work in partnership with other parts of the service, organisation and external agencies and professionals. This is to ensure there are pathways to attract and retain Independent Visitors in the area and sometimes out of area.

What You Will Receive: 

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 25 days’ annual leave plus an additional 3 days paid leave between Christmas and New Year. A supportive work environment fostering a good work/home life balance and a suite of family friendly policies, which promote employee wellbeing.

You will get a genuine opportunity to make a difference every day.

Recruitment Process:

Shortlisting will be undertaken by Emma Keen, Children’s Rights Manager and Sarah Gabriel, Children’s Rights Manager. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning your application:

• We cannot accept general CVs. When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.
• Applications must be fully completed.
• If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post.

Closing date: Wednesday 16 July 2025 at 23:59

Interview date: Thursday 24th July 2025

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Management Accountant 
Salary: circa £55,000
Permanent, Hybrid working 
Hybrid working 2 days a week in Central London office

Join one of the UK’s most iconic cultural institutions as a Management Accountant. This world-renowned arts organisation is at the forefront of the creative and cultural sector championing artistic innovation, collaborating with global talent, and delivering boundary-pushing public programmes.
Reporting to the Head of FP&A, you’ll play a pivotal role in delivering high-quality management information, budgeting support, and performance analysis that enables senior leaders to make confident, informed decisions.
This is a fantastic opportunity for an astute finance professional to step into a high-impact role, contributing directly to the financial health and sustainability of a globally respected creative organisation.

Key responsibilities:

• Support the production of monthly management accounts with insightful variance analysis and commentary
• Assist in delivering timely and accurate budgets and reforecasts across a diverse range of departments
• Develop and maintain financial models to support planning and decision-making
• Partner with key budget holders, offering financial insight and challenge to support effective performance management
• Contribute to the evolution of dashboard reporting and the integration of non-financial KPIs
• Play a hands-on role in enhancing reporting processes, controls, and reconciliation of restricted and project-based funds
• Provide ad hoc analysis to support senior stakeholders and strategic initiatives

About you:

• You’re a qualified accountant (ACA, ACCA, CIMA or equivalent)
• You’ve got solid experience in management accounting and budgeting, ideally in a complex or project-based environment
• You’re analytically strong, systems-savvy, and confident building models and drawing meaningful insight from financial data
• You enjoy business partnering, communicating financial concepts clearly and building trusted relationships across teams
• You’re proactive, adaptable, and driven by purpose you want your work to have a meaningful impact

We welcome applications from all sectors—including industry, charity, and practice. What matters most is your ability to bring financial insight and business acumen.

Danish Refugee Council (DRC) is a leading international humanitarian organization, committed to protecting the rights and improving the lives of displacement-affected people around the world.

DRC Ukraine is offering a unique opportunity to join our senior management team as Head of Programme (HoP) – a pivotal role driving strategy, innovation, and technical excellence in a complex and dynamic operational context.

About the job

Are you an experienced leader with a strong background in strategy development, programme management, technical coordination, and team development?

We are looking for a dedicated professional to lead the Programme Department in Ukraine. As Head of Programme, you will shape strategic direction, oversee technical sectors, and ensure the design and delivery of high-quality, evidence-based interventions across the country. Working closely with internal and external stakeholders, you will represent DRC in key forums and contribute to programmatic excellence that reflects the evolving needs of displaced populations and affected communities.

Your main duties and responsibilities will be:

• Provide strategic and operational leadership to the Programme Department, including sector leads and deputies (10 direct reports).
• Lead the development and implementation of technical strategies and donor-aligned funding plans.
• Oversee program quality through technical support, capacity building, and standard-setting across sectors (Protection, Shelter & Settlements, Economic Recovery, Humanitarian Disarmament and Peacebuilding).
• Drive DRC’s localization and partnership agenda, ensuring collaboration with national actors and authorities.
• Engage with donors, coordination forums, and humanitarian stakeholders to position DRC as a credible and effective partner.
• Guide proposal development, business development, and advocacy efforts, ensuring that evidence and learning inform strategic priorities.
• Support programme integration and promote inter-sectoral approaches where contextually appropriate.
• Ensure strong coordination between Programme, MEAL, Communications, and Grants through effective management and delegation.

About you

To be successful in this role we expect you to have at least 7 years of experience in humanitarian or development programming, with at least 4 years in the roles with people management responsibilities. Moreover, we also expect the following:

Required

• Experience managing program operations at the senior management level, preferably at country-level

• Proven leadership skills and a competence in people management
• Experience with proposal development, budget development, program implementation, monitoring and evaluation
• Experience with effectively coordinating with national partners, local/government authorities, NGO partners, donors and other relevant stakeholders
• Strong technical knowledge in at least two of the DRC core sectors (Protection, EcRec, Shelter & settlement, HDP)
• Full professional proficiency in English; working knowledge of Ukrainian is a strong advantage

In this position, you are expected to demonstrate DRC’s five core competencies: 

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating: You involve relevant parties and encourage feedback. 
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly. 
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 24 months (renewable based on funding and performance)

Band: E – Management

Work location: Kyiv (Non-family Duty Station), with regular travel to field locations

Start date: August 2025

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for DRC Employees please refer to our website for more details.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 15 July 2025. Applications will be reviewed on a rolling basis, and DRC reserves the right to proceed with the recruitment before the deadline if a suitable candidate is identified

For more information about the Danish Refugee Council, please visit our website drc.ngo.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes.

East End Homes are partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. East End Homes, is a locally based and community-led housing association in the London Borough of Tower Hamlets. This year East End Homes is celebrating its 20th anniversary. In 2005 residents of five estates across Tower Hamlets voted for their homes and communities to be transferred to the newly established social landlord.  Today, its 120-strong team manages over 3,900 homes with local offices in each neighbourhood. 

The newly created Financial Controller position offers a rare opportunity for a technically strong, ambitious, and commercially aware finance professional to play a key role in reshaping East End’s finance function and influencing decision-making at a senior level. The Financial Controller will be a member of the Senior Management Team and this role is seen as a natural stepping stone toward Finance Director level within the sector.

The Role:

• Work closely with the Finance Director and Executive Team to support strategic planning and organisational transformation.
• Oversee the development and delivery of Eastend Homes’ long-term financial plans, annual budgets, and business modelling (including BRIXX).
• Deliver and embed a proactive finance business partnering approach across the organisation, influencing decision-making and performance management.
• Drive improvements to financial reporting, insight, and analysis, delivering value across the organisation.
• Coordinate the production of our financial plans and reports including monthly management accounts, the annual statutory accounts, forecasts and the budget.
• Oversee day-to-day financial operations, ensuring sound internal controls, process improvement, and compliance with relevant regulations (FRS102, SORP, RSH).
• Manage cash flow forecasting, covenant compliance, and other treasury responsibilities, with support available for professional treasury qualifications if desired.
• Play a leading role in mentoring, developing, and embedding a high-performing, collaborative finance team (c.3–4 staff).

• Actively contribute to the Senior Management Team and support wider change initiatives across the business.

The Organisation:

East End Homes has made significant progress in stabilising its operations and strengthening its governance. With the appointment of a highly experienced new CEO and completion of key commitments to the Regulator of Social Housing, the organisation is now focused on long-term sustainability, performance improvement, and resident impact. The recent appointment of an Interim FD has brought further structure and capability to the finance function, and this Financial Controller hire will be a cornerstone of building a modern, resilient, and insight-led finance team.

Person Specification – Essential:

• Qualified accountant (ACA/ACCA/CIMA/CIPFA).
• Strong technical knowledge of financial and statutory reporting including FRS102 and Housing SORP.
• Demonstrable experience in social housing finance including business planning, management accounting and regulatory compliance.
• Experience of delivering improvements in management reporting, financial controls, and/or business partnering.
• A confident communicator with excellent interpersonal skills and a track record of engaging with and challenging senior stakeholders.
• Digitally confident with strong Excel skills and familiarity with financial planning tools (e.g., BRIXX).
• Forward-thinking and inquisitive, with a continuous improvement mindset and strong problem-solving ability.
• Experience of coaching or leading teams and ability to develop others.

This role will be based at East End Homes’ head office in Tower Hamlets, with travel between estate-based local offices as required. The closing date for applications is 6th July with interviews taking place week commencing 21st July (first stage) and final interviews scheduled for week commencing 28th July.

Applications will be reviewed continuously before the closing date. Please apply via our exclusive search partner Robertson Bell.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

Brief role description:

The Director of Resources will ensure that the organisation has appropriate resources in place to deliver services to the charity’s various teams and will monitor/control that delivery. This role will help develop new opportunities, shared standards, services and best practices to improve efficiency and effectiveness, including the use of technology. It also focuses on strategic planning, resource management and risk oversight to support the smooth and effective operation of the organisation. The Director of Resources will be a member of the senior management team and will play a vital senior role in contributing to the overall leadership of FEC.

​Interested? Want to know more about the Charity? Please check the Charity website.

Eager to know more the role? Have a look at the Job Description attached.

​What’s in it for you? Check out the Benefits sheet attached.

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Monday 30 June 2025

​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process

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Are you an experienced photographer/videographer with excellent technical skills and the ability to craft powerful stories through video and photography? Are you organised and meticulous, with the ability to deliver multimedia projects from concept to completion? We’re looking for a Multimedia Content Creator to help us tell the stories of our three hospices. Whether it’s taking a photo, capturing footage or recording one of our expert speakers, the successful candidate will be comfortable gathering material and editing it for a variety of audiences – this could include photography for use on care materials, a powerful video that supports one of our appeals, or a podcast to educate healthcare professionals about palliative care. No two days are the same!

The role-holder will also take responsibility for managing our content library – developing and owning our media management system and media consents processes is a core part of this role, and key to our being able to develop our multimedia capacity across all three hospices and into the future. 

This role is 30 hours per week, however 22.5 hours per week would be considered for the right candidate.

This is a brand new role with Action Duchenne, leading our new Fundraising and Communications team. This role is part of the Senior Leadership Team.

Applications close at 9am on Monday 21st July 2025, with interviews likely to take place in the weeks commencing 28th July and 4th August 2025. To apply, please click 'Apply', where you will be redirected to our application form.

Main Purpose of the Role:

To manage, lead and support the Fundraising and Communications Team to retain donors, increase income and provide clear direction for our communications. This role will involve supporting relationships with sponsors of Action Duchenne’s International Conference, developing and implementing the fundraising and communications strategy, and reviewing our case for support for our core work and projects.

Specific Tasks:

The focus areas and key deliverables of this role are as follows:

• Develop and deliver on a clear fundraising and communications strategy, with annual action plans and clear objectives and KPIs for team members.

• Understand and keep abreast of sector trends and compliance updates relating to fundraising and communications

• Develop and maintain oversight of all budgets, targets, forecasts and processes relating to fundraising and communications

• Co-ordinate the prioritising of income streams, including community, individual giving, corporate, legacy and trust and grants

• Research, identify, and where there is capacity, pursue income generation opportunities that match the objectives of Action Duchenne

• Ensure Action Duchenne is compliant with all applicable elements of the Fundraising Regulator’s Code of Fundraising Practice, law, and the Charity Commission relating to fundraising

• Research, identify and apply to Trusts and Foundations with a clear pipeline

• Prepare reports for Trustees either for the full Board, or where required, to sub committees, which will include fundraising and communications progress against objectives.

• With a team keen to learn, provide leadership and hands on support to ensure objectives are achieved

• Undertake a review of all Communications materials, including social media and website

• Lead by example across the team and organisation

• Be part of, and therefore contribute towards and prepare for Senior Leadership Team meetings

• Identify existing or potential events to develop relationships with funders, including Action Duchenne’s annual international conference

• Feed in to the development of the international conference, led by the Head of Operations & Events

• Work with staff across the organisation to ensure all elements of work are collaborative, specifically when submitting funding bids or developing the annual international conference

• To maintain the contact database, keeping it up to date and accurate

• Continue to invest in professional development in yourself and your team, including safeguarding

• Identify opportunities, alongside the team, for cross team working - including residentials; family events; Science Educations workshops with regional meetups and education visits to schools and local authorities.

• Obtain, decipher and provide training to the Support Team on new updates relevant to Duchenne families, such as DLA, EHCP and more.

• Work closely with your team, to ensure that each family receives the best support possible, and that long-term support is provided.

• Lead on the development and delivery of monthly reporting of engagement and support contact, which will feed into the wider All Through Support journey. 

• To work with the Head of Operations and Events to contribute to Agenda topics and speakers from the community; assign roles for the conference to the Support Team.

• Establish a database for external stakeholders also supporting those living with Duchenne on a national basis, fed in to from the Support Team.

• To develop a triaging and caseload process for the Support Team, and how best to regularly monitor this.

• Be involved in the recruitment, selection, and induction of volunteers appropriate to your area of work. 

• Coordinate cover for the Support Team when there is sickness or leave.

Further details can be found on the person specification attached.
Action Duchenne is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates with relevant lived experiences and those from under-represented groups to apply.

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

What you’ll do

ShareAction’s Financial Sector Research team works towards holding financial institutions accountable for their impact on globally important challenges such as tackling climate change, upholding human rights and reversing biodiversity loss.

Asset managers, insurance companies and banks hold a huge amount of influence over the world’s largest companies through their investment and underwriting activities. Our reports rank many of the world’s largest financial institutions on their approach to environmental and social issues, pushing for and facilitating change in the financial sector.

In this role, you will have the opportunity to:

• Lead the delivery of our 2026 benchmark of some of the world’s largest insurance companies (following our 2024 report), using your project management and research skills to ensure timely delivery of a high-quality publication and support the development of junior researchers in the team.
• Coordinate with civil society allies, executing the survey in collaboration with external partners for the first time, as well as continuing to work synergistically with other leading global NGOs.
• Present our work externally and engage with financial institutions, regulators, and industry bodies to provide detailed recommendations for improvement, supporting parallel workstreams on our benchmarks of asset managers and European banks.

Leading a small team of dedicated researchers within the Financial Sector Research team, you will support the Head of the team to ensure delivery of the insurance sector benchmark, one of ShareAction’s key reports ranking financial institutions. This involves organising the team to collect information from institutions and databases, analyse quantitative and qualitative data, produce engaging graphics to communicate results and translate this analysis into actionable steps for financial institutions to take. You would collaborate with teams across ShareAction and strengthen connections with other NGOs and external experts to ensure the rigour of this research.

This is a very exciting time to be joining the team. ShareAction is currently reviewing our strategy for work on the insurance sector, and this role therefore presents an opportunity to help shape the dialogue on how the benchmarks connect with engagement and campaigning expertise in ShareAction to achieve maximum impact.

We are looking for a person with excellent project management and communication skills, experience of research and a passion to make a difference within the financial sector at a challenging and critical time.

This will be a 6-month fixed-term position to cover the leave for an existing role.

What you’ll bring to the team

Essential

• Demonstrated experience in project management, with excellent organisational and time management skills.
• Proven ability to manage competing demands and support junior staff members to deliver high-quality work and meet deadlines.
• Strong research experience in one or more of the following areas: economics, finance, sustainability, climate, biodiversity, labour rights, or public health.
• A good understanding of responsible investment and its implications for different types of financial institutions, as well as the current state of play, trends and challenges.
• Line management experience and the ability to motivate and develop a small, dedicated team of driven researchers.
• Proven ability to handle relationships with multiple external stakeholders.
• Any experience programming (ideally in Python) and interest in further developing this expertise.
• Advanced Excel skills.
• Strong communication skills in written and spoken English.
• A passion for the work ShareAction does and for making change happen.

Desirable

• Experience working in or with the finance sector.
• Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions.
• Experience integrating innovative tools into research processes, particularly AI tools.
• Deep subject matter knowledge in climate change, biodiversity, human rights and/or public health.
• Experience of project management in a matrix management environment.
• Experience with Microsoft Office 365, particularly SharePoint.
• Experience with CRM systems, ideally Salesforce.
• Any experience programming (ideally in Python) and interest in further developing this expertise.

We welcome anyone who shares our passion for environmental and social justice through the transformation of the financial sector. Please feel free to apply even if you’re not sure you tick every box.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union, and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension, invested with NEST and their green funds.
• A healthcare plan with Bupa.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• Death in Service cover of 3x salary.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction currently operates a hybrid working policy, with staff permitted to work either in our office or remotely. The Financial Sector Research team normally meets in the office once a week, with some flexibility possible.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday, 7 July 2025.
First-round interviews: w/c 14 July 2025 (online).
Second-round interviews: w/c 21 July 2025 (online). 

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

ID: 1490  Behaviour Outreach Support Service Caseworker

Service: Lincolnshire Behaviour Outreach Support Service (BOSS)

Salary: Starting at £24,971 FTE per annum, to £27,504 FTE per annum (£19,208.46 per annum to £21,156.92 per annum for 40 weeks per year)
Plus an annual leave allowance starting at approximately £2,400 per annum.

Location: Boston and East Lindsey

Hours: 37 hours per week / 40 weeks per year (Full time, Term Time Only)
We offer flexible working arrangements - please see below for more details.

Contract: 1x permanent position; 1x temporary position until March 2026.

Family Action & the Role’s Impact:

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.

We are looking to recruit a motivated and passionate caseworker for our countywide team.  Are you an innovative, self-motivated team player with experience of working with children with distressed behaviour? Are you solution focused and passionate about making a difference in everything you do?  If so, we want to hear from you.

As a BOSS Caseworker, you will work directly with children who are displaying distressed behaviour and act as a point of contact for schools providing advice and guidance. You will work as part of a team to ensure BOSS provide a responsive, consistent service across Lincolnshire.

Main Responsibilities:

· Working closely with schools and families you will coproduce bespoke support plans for schools and pupils to support managing distressed behaviours.

· You will deliver a range of training packages to support schools and parents to effectively support children and young people.

· You will actively contribute to the Inclusive Lincolnshire Strategy to promote inclusion and reduce permanent exclusions in Lincolnshire.

Main Requirements (for more details, please see the job description & person specification):

· You will bring your knowledge and experience of working with pupils with distressed behaviours, supporting school staff and be confident in delivering training and coaching.

· You will have the ability to manage your own caseload, complete assessments, work collaboratively to produce and review plans and record accurately using a case management system.

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

Benefits:

- up to 6% matched-pension contributions.

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.

- enhanced paid sick leave and paid family leave provisions;

- eye care and winter flu jabs vouchers,

- cycle to work scheme,

- investing in your professional development with ongoing quality training and career development opportunities.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect

To Apply:

· Click the “Redirect to Recruiter” link above and fill out our digital application form

· Closing Date: 07 July 2025 at 23:59

Interviews are scheduled to take place from 16 July 2025.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Nicole Gurton.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

The Supporter Services Team Leader will be responsible for promoting and delivering excellent supporter care to existing, potential and previous supporters of Battersea, developing relationships and maximising income for Battersea.
They will be a point of escalation for the supporter services team and will support and develop a team of volunteers. The role will lead on key fundraising products, proactively sharing information with stakeholders.

Objectives

• Provide first line of support to Supporter Services Administrators to ensure donations are processed promptly and efficiently and update the Income Generation database with accurate donation and supporter information
• Prepare and share weekly rota's allocating tasks per day for Supporter Services Administrators
• Ensure that volunteers, who assist the team to handle supporter enquiries, are appropriately recruited, trained and supported
• Decide the workload of the volunteers to get the maximum mutual benefit
• Take the lead on key products working with product owners to ensure the best supporter care
• Review and improve the volunteer team’s outputs for quality and accuracy, suggesting and implementing improvements as necessary
• Act within all relevant legislation and sector best practice, including PCI DSS compliance, the Data Protection Act, Gift Aid rules and regulations and the Institute of Fundraising and Fundraising Regulator codes of conduct

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 30th June 2025
Interview date(s): TBC

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Hours: Full Time (37.5 hours per week)

Location: Brightspace, Ipswich with blended home working

Salary: £60,000 per annum

Start date: As soon as possible

About us

Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.

Our values of collaborative, enabling, person centre, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.

About the role

Community Action Suffolk has an exciting new vacancy to support the Chief Executive drive forward its vision and services.

We are looking to recruit a strategic leader as the Chief Operating Officer.

As part of the Executive Team this role will provide strategic leadership across the charity and subsidiary companies operations.

The successful candidate will have a passion for the VCFSE sector and champion community action and volunteering.  You will be an excellent communicator at all levels, able to write and speak persuasively to a diverse range of groups. You will provide inspiration and strategic leadership, enabling and supporting all parts of Community Action Suffolk to successfully engage in delivering its strategic objectives.  You will need to be driven, pro-active, flexible and resourceful, and capable of embracing change with open arms. 

Contributing to the implementation of CAS’s core strategy, annual budget, business plan and strategic priorities, you will be responsible for leading and motivating staff, and will work with the Deputy Director of Operations and Business Development to support provision across the county and generate sustainable forms of income.  You will be expected to continually and ambitiously seek further funds to support our priorities and help develop CAS as the ‘go to’ organisation for the VCFSE sector in Suffolk.

You will foster a culture of accountability, transparency, and high performance ensuring alignment between functions to improve collaboration and drive results and will identify operational risks and develop mitigation strategies to ensure business continuity.

You will be a natural influencer with the ability to persuade, guide and motivate.  Innovation plays a significant role in everything we do at CAS and your ideas will play a pivotal role in CAS’s future.  In addition to deputising for the Chief Executive when required, you will also need to be able to work operationally to support the wider management team problem solving and dealing with issues, obstacles and opportunities as they arise.  So, if you are ready for a challenge, enjoy accountability and have plenty of ideas we welcome your application.

We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.

We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. 

For more information, please visit our website.

 What we offer

You will work within a reputable charity which offers its employees benefits which include:

· Blended working where role allows

· Flexible working options to support work/life balance

· 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays

· Up to 4% matched pension contribution

· 2 days pro rata volunteering days to support volunteering in Suffolk

· Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities

· Company Sick Pay Scheme

· Continued Professional Development for job related development

· Family Friendly policies and practices

· Tailored induction

Closing date: Applications for this role will be reviewed and considered on an ongoing basis until the role is filled. Interviews will be arranged according to availability. The final closing date for applications is 9am on Monday 28th July 2025.

We therefore encourage you to submit your application at the earliest opportunity to avoid disappointment, as we reserve the right to close this job listing once a successful candidate is appointed.

Interviews: First stage interviews will take place throughout July, with a second stage interview day in August.Upon submitting your application, a receipt will be issued and you will hear within 7 days if you have been selected for the first stage interview to arrange a mutually convenient time.Due to anticipated volume of applications, if you do not hear from us within this timeframe, please assume you have not been successful.

The Snowdrop Project is the first organisation in the UK to provide long-term, community based support to survivors of modern slavery and exploitation. We aim to empower survivors of modern slavery and exploitation to recover from their experiences and thrive. We aim to reduce the risk of re-exploitation, to create and implement models of best practice and to share this knowledge with other agencies and individuals nationally and beyond.

We are looking for a passionate advocate who is committed to ensuring survivors of modern slavery are able to access their rights and entitlements in the UK with a trauma-informed approach. This role provides support to clients referred to Snowdrop’s Reach-In provision. Reach-In provides long-term support to survivors leaving the UK Modern Slavery and Victim Care Contract (MSVCC) following a positive conclusive grounds National Referral Mechanism (NRM) decision.

Snowdrop supports Reach-In clients across South Yorkshire both from our offices in Sheffield and in the local community within the MSVCC Reach-In framework.

Position: Reach-In Caseworker

Salary: £26,200 per annum, pro rata (.6FTE)

Benefits:

• Monthly independent therapeutic supervision,
• Cycle to Work Scheme,
• Holiday Salary Sacrifice Scheme,
• Employee Life Insurance and ancillary benefits,

Holidays: 6.6 weeks (pro-rata, including bank holidays) + your birthday off!

Contract Type: Fixed-term to January 2027

Hours: 22.5 hours p/w (.6 FTE)

Working Pattern: takes place between Monday-Friday 9-5 ; In-person.

Location: Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield, S3 8LT

Reporting to: Casework Manager

Collaborating with: Casework Team

Direct reports: None

You'll be responsible to: 

• Work with the team of caseworkers and IMSAs to  deliver empowering, person-centred support to survivors of modern slavery and exploitation
• Carry a caseload of clients to support directly and report in line with the Reach-In contract requirements
• Attend regular case management meetings and contribute to the development of the service 

Please see the Job Description document for full details and the Person Specification 

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter (please read the instructions for completing the cover letter carefully) and answer a question about your right to work in the UK. CVs and cover letters will be screened and candidates will be shortlisted for interview based on these. 

We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work. 

Applications close on Wednesday, 7th July, 2025 and interviews will take place on Friday, 18th July 2025. 

Please note- we will not be working with recruiters for this post. 

Job Title: Bakery Manager

Reporting To: Head of Production

Salary Range: £35,000 - £38,500 (Dependent upon experience) 

Contract Type: 24 Month, Fixed Term Contract. 

Location: Felix Bakes, Unit 11, Acton Park Industrial Estate, The Vale, London, W3 7QE.

Hours/Days per week: 37.5 hour per week, 8.5 hours per day (between 8am - 8pm). Monday – Saturday (5 days on, 2 days off). Operating hours to start with for the bakery will be Monday - Friday 9am - 5:30pm (most shifts will be within this time).   
Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK. Possess required H&S, Food Safety standards. 

 About The Felix Project 

The Felix Project is London’s largest food redistribution charity.
 Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative
 impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that
 would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felix’s Kitchen. It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed
 people experiencing hunger. 

Our Values 

Our values set the tone for our organisational culture and reflects how we do everything at The Felix Project including our recruitment & Selection process.  

We solve it differently - We make it happen - We do it together - We do it with heart.

Purpose of the Job

To be the driving force and manager of this new operation, Felix Bakes, designed to help us rescue more surplus food and turn it into high value baked goods. The baked goods will be provided to our brand-new West London Depot, based on the same trading estate and then delivered to some of the 1,200 Community Organisations we support across London.

Focused on seasonal produce gluts such as carrots, courgettes, potatoes you will be able to demonstrate your creative flair helping to ensure this produce does not go to waste and adds excitement to the regular food orders prepared for our community organisations to offer to people in need across London.

As a brand-new operation you will get the opportunity to put your stamp on it and shape its development. 

You will be supported by the wider Felix Production teams in Felix’s Kitchen and Felix Food Factory. The Factory will also process and/or freeze seasonal produce to create easier to use ingredients for you. 

As manager you will have overall responsibility for the day to day running. It is a hands-on role with most of the working day spent in the kitchen and running the bakery unit. At the beginning of the operation, you will be the only permanent employee there, but this team will expand to add an additional junior baker once fully operational.  On the same estate you will also have support from our West London depot team. As a volunteer lead organisation, you will have volunteers working alongside you to support the operation.
We are launching this operation in partnership with Deliveroo, who have gifted us the use of this space. The Felix Bakes Kitchen is a unit within a wider “dark” kitchen site. 

Duties and Accountabilities

• Be the lead manager of this new operation 
• Volunteer and staff management 
• Support in the creation and delivery of all required H&S, Food Safety and HACCAP plans 
• Working with all internal stakeholders across the departments at The Felix Project to maximise the output and impact of Felix Bakes
• Reporting on and delivering against Felix Bakes stated KPI’s and development goals 
• Participate and conduct internal and external audits, meeting the required standards 
• To be the figure head of the project, including internal and some external promotion of the new operation 
• Driving continuous development of our product range and reacting to the changing nature of our surplus food supply 
• Fully accountable for the Felix Bakes outputs and safety standards, reporting and working closely alongside the Head of Production to ensure all standards are met. 

Person Specification

This is a brand new and unique operation and requires someone with some experience in baking or professional kitchens and an openness to creating and delivering on a new project. 

Someone who believes in the mission we have as an organisation and wants to put their experience and knowledge into a mission driven organisation.  We believe in an upbeat and enjoyable working environment but one that is driven to meet our targets and strategic goals. 

Whilst previous experience and knowledge within baking is important, we are open to someone who wants to grow into the role and be able to develop themselves and their knowledge whilst we create this new operation. 

Essential skills

• Comfortable with all relevant aspects of Health & Safety and Food Safety procedures in a food production environment
• Previous experience in creating and/or delivering on HACCAP plans
• Clear eye for detail, team player, enjoys the work they do and a strong work ethic.
• Comfortable working alone, a positive attitude and belief in an ethical, equitable and enjoyable working environment. 
• Comfortable in working in a fast changing and growing work environment.
• Strong administrative and organisational skills. 
• Willingness to drive a project forward and take ownership of this. 
• Strong computer literacy and strong written communication skills. 

Desirable skills 

• Previous experience in the charity or surplus food environment 
• Level 3 or higher Food Safety qualified 
• A track record of opening new operations 
• Experience working and managing volunteers 
• A passion to reduce food waste and reduce food insecurity
• A desire to develop this role and department.

 Equity Diversity Inclusion & Belonging 

At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics. 

Application procedure

Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you
 have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.  

Recruitment timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications
 come in, so please apply as soon as possible, to avoid missing out on this opportunity.  

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to
 inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.