Professional services administrator jobs

Key responsibilities 

To be responsible for the effective leadership and management of the organisation and its resources.

To support the Board in setting the vision, mission, strategic objectives and strategic priorities for the charity and develop its philosophy and values.

To lead the business development plans for development of the Charity in its purpose of supporting people and families living with dementia. Ensuring a robust Operating Plan is developed, approved by the Board and fully implemented. 

To promote the mission, aims, values and objectives of The Dementia Care Hub as the public facing representative of the Charity, working effectively with the Charity’s stakeholders.

To provide forward looking strategic leadership and management of the organisation and its resources to promote the objectives of the Charity.

To ensure the Charity fulfils all its legal, statutory and regulatory responsibilities.

To offer practical support to the hubs as required

To lead and prepare grant applications to ensure that The Dementia Care Hub can continue to support and grow.

To lead and develop fundraising activities.

The Information Manager is a pivotal senior role within The Migraine Trust—responsible for shaping and developing all health information produced by the organisation. This role ensures that our information is accurate, accessible, evidence‑based and meets the highest national standards, including oversight of our Patient Information Forum (PIF TICK) accreditation. The health information we produce covers a wide range of topics from migraine treatments, management of migraine, latest research and migraine triggers. There is also an ongoing need to scope new information needs and, where identified, produce new information. The depth of health information we currently have and will produce in the future ensures that this role will offer plenty of opportunities to work with a range of stakeholders on a variety of information topics. We currently hold PIF TICK certification, which will be part of this role to maintain. You will help us maintain the quality of our health information and ensure that we comply with the charity’s writing style and branding.

Acting as the charity’s subject‑matter expert on migraine information, the postholder plays a vital strategic role in influencing organisational priorities, ensuring the public, healthcare professionals, policymakers and wider stakeholders have access to accurate, impactful and up‑to‑date content.

This role directly contributes to the Trust’s strategic ambitions by:

• Strengthening public understanding of migraine
• Reducing stigma and misinformation
• Improving healthcare navigation and outcomes
• Supporting clinical and policy change
• Enhancing organisational reach

Key tasks and responsibilities

Producing and maintaining quality information

Manage The Migraine Trust’s provision of health information in line with the charity’s annual planning cycle and the PIF TICK accreditation.  This will include: -

· Lead The Migraine Trust’s health information portfolio, ensuring alignment to annual plans, organisational strategy, and PIF TICK quality standards

· Manage the full lifecycle of health information—from scoping and research to writing, expert review, design and publication

· Reviewing and updating existing information content, ensuring it is accurate, up-to-date, accessible and produced in consultation with service users and people with lived experience, relevant medical advisors, health care professionals, the charity’s staff and other relevant specialists and organisations when appropriate

· Identify emerging gaps in information and lead the development of new materials

· Identify and engage with target groups identified in our three year strategy to identify need and produce associated materials

· Support staffs learning and build knowledge of migraine

Build key strategic partnerships to assist us in disseminating information on migraine.

· Champion the use of world class health information within the organisation, as well as displaying a high level of expertise around all our health information content

· Build and maintain strategic partnerships with healthcare professionals, professional bodies, and charity sector organisations to increase reach and influence

· Represent the charity externally as a health information expert at conferences and events

· Help to support our busy communications team to help provide messaging content for videos, blogs, responses to media requests etc

· Take responsibility for the provision of printed information materials to ensure we can continue to provide resources to suit demand, in a cost-effective manner

· Work with the communications team to identify creative and accessible ways to disseminate our information to a variety of audience

· Work closely with our valued volunteer group to gain feedback and direction on all aspects of our health information

· Explore opportunities of coproduction with other charities to further our reach

Support the evaluation and impact reporting of our information provision by regularly monitoring its use using a variety of evaluation methods and produce timely and accurate reports for both internal and external use.

· Updating and maintaining the health information web pages

· Lead the monitoring and evaluation of all health information outputs

· Produce impact reports and insights to inform strategic decision‑making, fundraising proposals, research priorities and service development

· Maintain and continuously improve data‑driven approaches to evaluating reach, accessibility and effectiveness of health information

· Keep up to date with relevant information and research on migraine

· Work with external suppliers such as designers, printers

Research

A very small aspect of this role is to be the focal point for our research administration which will include:

· Being the key point of communication and support for the research committee

· Manage administrative duties relating to new applications for research funding and current grant holders

· Co-ordinate and send out papers for research meetings (once a year maximum)

· Liaising with researchers funded by the charity and ensuring project reporting is up to date

· Liaise with the AMRC as and when appropriate

Other

· Represent the charity at appropriate external events for both the public and healthcare professionals

· Build relationships with healthcare professionals, external stakeholders and members of our community

· You may be asked to work outside of office hours or travel within the UK

· Be a supportive and participatory senior member of the team

· Abide by the charity’s policies, practices and core values

· Support diversity and equality of opportunity in the workplace.

• • nsuring project reporting is up to date
  • Liaise with the AMRC as and when appropriate

We are the Advancement Office at the University of Bath, responsible for engaging our community of alumni and supporters and fundraising to drive forward strategic priorities at the University.

About the role

We are seeking a dynamic Head of Systems, Data and Insights to drive digital innovation, champion evidence-based decision making, and lead a high-performing team.

This is not a role for someone who only wants to sit back and strategise. It’s for a leader who thrives on combining strategic vision with hands-on delivery. You’ll set the direction for data, systems, and insights, while also rolling up your sleeves to design processes, deliver technical solutions, and unlock the power of supporter insight.

You’ll be the technical lead for Advancement, owning our alumni database (Raiser’s Edge NXT) and related systems, and ensuring they are optimised to support smarter fundraising, deeper alumni engagement, and more efficient operations.

In this role you will:

• Lead and inspire a team of data and systems professionals, fostering a culture of innovation, collaboration, and continuous improvement.
• Own and optimise Raiser’s Edge NXT and related platforms, ensuring compliance with UK GDPR and other regulations.
• Deliver insights and reporting that empower colleagues across the institution to make strategic, data-driven decisions.
• Champion governance and compliance, ensuring data quality, security, and resilience.
• Collaborate and influence across the University, representing Advancement in cross-institutional initiatives and equipping colleagues to self-serve data and insights.
• Balance strategy and execution—from setting long-term direction to personally delivering high-impact technical projects.

If you’re excited by the challenge of leading strategically while delivering hands-on technical impact, we’d love to hear from you.

About you

We’re looking for someone who brings:

• Extensive experience with relational databases (Raiser’s Edge knowledge is a plus).
• A proven track record of delivering complex IT and change management projects.
• Strong leadership skills, with experience managing teams and developing strategies.
• Expertise in data protection, compliance, and governance.
• Technical fluency in business intelligence platforms (Power BI experience an advantage).
• Excellent communication and influencing skills, with the ability to engage and influence stakeholders at all levels.

Further information

For an informal discussion about the role, please contact Laura Underwood, Associate Director of Advancement Services. Please ensure your application is submitted via our website - we cannot accept CVs via email.  

This is a hybrid role with an expectation of 2 days per week on campus.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

About the role

The student representation team is an integral part of the Student’s Union here at Imperial College. We empower students to change the world around them. From running elections and supporting student-led campaigns, to delivering research and insight on student opinion – our team amplifies the voices of students and supports them in inspiring change and making the world a better place: in the Union, in the College, in the local area and beyond.

We are currently looking for an upbeat and impassioned individual to help support the Representation Manager in our primary objectives of representing students effectively and delivering the best student led experience possible. You will be an outstanding teammate working closely with Officer Trustees and elected student representatives to ensure that positive and impactful change is driven successfully. You will also help deliver Union democratic functions to ensure our representation is engaging and inclusive and enables students to be involved in the decision making at every level.

The successful candidate will have fantastic collaborative skills, becoming better at building relationships as you will have day to day contact with colleagues both across the Student’s Union and the College to facilitate the academic representation system. The role will require excellent planning and organisational skills including contributing to the strategic and operational goals in order to strengthen the Unions capacity for optimal student support through training, representation and democracy. You will also be key in supporting and delivering projects that assess impact across representation work therefore the ability to balance a multifaceted workload is essential.

Experience in a similar role within a fast paced (and fun!) environment would be helpful.

What you would be doing

The Representation Coordinator is a role to support and enable effective student representation within Imperial College Union. The role will ensure students are central to Union decision making by supporting fair democratic processes and helping to provide an excellent student experience.

The role is responsible for empowering and enabling elected student representatives to be effective in their roles, through effective and efficient training, support and administration of representation services.

Alongside the elected Officer Trustees and the Representation Manager, the role will support the development of strategic and operational goals that strengthen the Union’s support capacity and empower student-led change. The role will administer effective training and processes surrounding representation and democracy and play a critical role in assessing the impact of the student representatives. The role will support the delivery of key projects which affect the academic or educational experience of students at Imperial.

The full duties and responsibilities are set out in the Job Description and Person Specification.

What we are looking for

Essential Requirements:

• A Level or relevant experience
• Experience of supporting and empowering volunteers (preferably within higher education)
• Experience of supporting student representation and/or democracy
• Experience of project support and/or event administration, delivery and evaluation
• Experience of maintaining relationships with stakeholders
• Experience of producing and delivering training
• Understanding of the structures, issues and trends affecting higher education and the student experience
• Understanding of best practice in student democracy
• Understanding of best practice for developing and delivering training
• Understanding of equality, diversity and inclusion issues in practice
• Excellent communication skills, both written and oral
• Competent IT skills – Microsoft 365, e-mail, social media and administrative systems
• Excellent administration and organisation abilities and the competence to balance competing priorities in order to meet deadlines
• Ability to work effectively on your own as well as in a team
• Ability to work in a fast-paced and changing environment with a flexible and adaptable approach to work
• Commitment to the Union’s values of integrity, inclusivity, and innovation

What we can offer you

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page.

Further information

To apply for the role please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.

Closing date: 4 January 2026

Should you require any further details on the role please contact the People team listed on our website.

Interviews (In-Person) will be expected to take place week commencing 12 January 2026.

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.

As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.

Role Description

The purpose of the Executive Assistant role is to provide administrative, organisational and coordination support to the Executive Team, ensuring their time and attention are aligned with organisational priorities, goals, and objectives. The role covers executive coordination, governance administration and project support.  The Executive Assistant enables effective decision making across the Leadership Team, supports the smooth delivery of priorities, and contributes to the execution of long-term strategic goals.

The Executive Team comprises the Chief Executive, Operations Director and Business Development Director.  They work together as part of the Leadership Team, comprising key leaders from across the charity.

Excellent attention to detail is crucial, as is the ability to operate with discretion and flexibility. A high standard of written and verbal communication is essential. The role requires collaboration across Finance, HR, Trustees, and external stakeholders, and an understanding of effective charity governance would be desirable.

This role requires a high level of emotional intelligence, sound judgement, and the ability to build trusted relationships across all levels of the organisation. Success in this role depends on a proactive mindset, strong interpersonal skills, and the ability to remain calm and resourceful under pressure. The Executive Assistant must be highly dependable, detail-oriented, and capable of managing sensitive information with discretion and professionalism.

Responsibilities

Executive Coordination

• Manage calendars, inboxes, travel and meeting preparation for Executive Team
• Coordinate agendas and logistics for internal and external meetings
• Liaise with stakeholders, clients and partners to ensure smooth engagement

Governance Support

• Own the established governance timetable, board meeting scheduling, and trustee communications
• Draft and distribute board packs, take minutes, and track actions
• Support governance processes in collaboration with the Operations Director
• Support trustee onboarding, training, and engagement
• Ensure timely completion of Charity Commission and Companies House submissions
• Leverage AI tools and platforms to enhance business processes

Strategic communications

• Communicate with external stakeholders on behalf of the Executive Team
• Coordinate staff events and meetings
• Work with marketing and communities & projects teams for conferences and external events

Project support

• Support ongoing transformation projects in collaboration with Head of Business Functions
• Support recruitment and onboarding for senior roles led by the Head of Business Operations
• Support strategic planning and performance tracking led by the Operations Director and Business Development Director
• Support handover and re-onboarding of Executive Assistant on her return April 2027

Role Requirements

Required:

• Minimum of four years’ experience in a similar role.
• Experience supporting senior leaders in a fast paced and changing environment, taking initiative and managing competing deadlines calmly and flexibly.
• Confident communicating with the executive and leadership team, trustees and external partners in a professional and timely way.
• Able to handle sensitive and confidential information with discretion and good judgment.
• Confident coordinating meetings, preparing papers and taking accurate minutes.
• Ability to research, digest, analyse and present material clearly and concisely.
• Ability to identify and apply AI-driven tools to enhance business activities and using AI to streamline workflows and personalise business engagement.
• Comfortable stepping into an established role quickly and maintaining continuity during the maternity leave period.

Desirable:

• Experience in charity governance
• Experience in project support/management

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

We are committed to flexible working and are open to requests for different working patterns. This includes part time arrangements and four day working week requests, which we will always consider as part of the recruitment process.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.

Interviews expected to take place on week commencing the 2nd of February 2026.

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Be part of something new! Be a voice! Build change!

We are recruiting for motivated, values-driven advocates to join a new, innovative community gender-based abuse support service in Southwark. This is not a traditional role. You will support people of all genders and help shape a service built around prevention, creativity, and community voice.

The Role

You will work directly with people in community settings, carrying out risk and needs assessments, creating safety plans and using trauma-informed and coaching approaches. You’ll be part of a fast-paced, dynamic team working in new and flexible ways.

About You

We’re looking for people who are:

• Confident, reliable, and proactive

• Creative, solutions focused and adaptable

• Passionate about prevention and community-led work

• Strong at building trust and relationships

Experience in VAWG (violence against women and girls), domestic abuse, sexual violence or safeguarding is helpful, but your mindset, values and reliability matter most. We will provide full training, induction and support.

If you want purpose, challenge, and the chance to help build something new, this role is for you.

How to apply

If you are interested in applying, please:

1 – Download a copy of our standard application form 

2 – Return a completed copy.

3 – Include a covering letter up to 2 pages long, explaining how you meet the Person Specification for the role. The job description and person specification is available online

Deadline for applications is midnight, Sunday 11th January 2026.

Interviews will be held on 20th and 21st January 2026. Shortlisted candidates will be asked to complete a short written test on the day of interview.

Bede works with children and adults at risk of harm, and we have Safer Recruitment policies and procedures in place to ensure that they are protected from abuse. These roles are subject to an enhanced DBS check.
 

IDVA, Southwark, SE London

Salary: £28,860 FTE, review pending and rising with experience

Location: Southwark

Hours: 35hrs/week. Jobholders work with colleagues to cover core service hours of 8:00 am to 6:00pm, Monday to Friday.

About King’s

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Within the Social Mobility & Widening Participation Department we believe all young people should be able to have high expectations for their future. This means equal access to education and career opportunities. We run programmes that aim to empower young people from under-represented backgrounds to access and succeed at university.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the role:

The Social Mobility and Widening Participation Senior Officer is a vital member of the department. The post-holder will lead on the development, delivery and evaluation of sustained outreach initiatives. They will also be involved in a range of other challenging projects run across the Social Mobility and Widening Participation Department.  

The postholder will primarily work with pre-16 pupils and this will involve working collaboratively with and building strategic relationships with our partner schools and teachers.

The post holder will work closely with the wider team, student ambassadors and key partner staff.

This is an exciting opportunity for candidates looking for a career with social impact, and who wish to utilise their skills and expertise in working with young people. This is an opportunity to grow your skills in project management and stakeholder engagement.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full time post (35 hours per week), and we are hiring for two fixed term positions. One contract will end in August 2026 and the other in September 2026.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in schools, charities or the university sector. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training

2. Experience working or volunteering with children or young people

3. Experience of undertaking and completing projects which require high levels of administrative and organisational skill

4. Ability to communicate complicated and specialist information orally and in writing to team members and programme participants

5. Ability to work with others in a team to deliver project aims and overcome challenges

6. Ability to use initiative and creativity to resolve problems, define clear outcomes for improvement and set out how progress and success will be measured

7. Ability to coach or train others on how to undertake specific tasks and give clear direction on desired outcomes

8. Ability to gather and manipulate data so that it can be interpreted by yourself and others

9. Ability to decide own pattern of work and manage own workload and resources over a long period 

Desirable criteria

· Educated to degree or foundation degree level

· Understanding of the widening participation agenda and/or the role of higher education in social mobility

· Experience overseeing budgets and undertaking financial administration

Full details of the role and the skills and experience required can be found in the job description which is provided at the bottom of the page.

Further information:

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Closing date: 11 January 2026.

Help shape the welcoming heartbeat of a growing feminist charity. 

Rape Crisis South London is looking for experienced and empathetic receptionists to job share.  

As a receptionist for the charity, you will contribute to the effective running of the organisation by managing the reception function on a day-to-day basis, making clients and other visitors feel welcome and safe as they arrive at our building. 

Responsible to the office and facilities manager, you will play a critical role in delivering a smooth and supportive client experience. 

Receptionists Job Share £27,500 FTE (based on-site in Croydon – one role is 26.45 hours per week – from 8.45am to 2pm Monday to Friday; second role is 25.15 hours per week, 1.45pm to 7pm on Monday to Thursday, 1.45pm to 6pm on Fridays).  Extra hours available for holiday cover.

Interview process
Shortlisted candidates will be invited to a one stage interview process:

Stage one: MS Teams

As part of our values-led interview process, we will explore your experience and approach to safeguarding, EDI, wellbeing, feminism, role-specific responsibilities, and trauma-informed practice. For management positions, we will also discuss your people-leadership skills.

Interview questions are sent 5 working days before the interview.

Recruitment is ongoing until the positions are successfully filled, and interviews may be held on a rolling basis.

All applicants must have the right to work in the UK.

EDI Statement
RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement. 

 Safeguarding
 RCSL is committed to creating and maintaining a safe, respectful, and trauma-informed environment for all survivors who use our services. We recognise our responsibility to protect adults and young people at risk from harm, abuse, and exploitation, and we understand that safer recruitment is a vital part of safeguarding.

How to Apply

Please submit your CV and a cover letter (up to 1,000 words) explaining how you meet the essential and desirable criteria.

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

If you do not hear from us within a month of applying, please assume you have been unsuccessful.

Are you an organised, proactive, and people-focused individual with a positive, can-do attitude? Do you enjoy motivating others and delivering engaging training? We’re looking for a Volunteer Coordinator & Trainer to play a key role in supporting and developing our volunteer community.

While prior experience working directly with volunteers is beneficial, it’s not essential. What matters most is your enthusiasm, strong organisational skills, and willingness to roll up your sleeves and get involved in a varied and rewarding role.

About Us

The Life Chance Trust is a South Devon-based charity transforming the futures of young people aged 16–25 who have experienced trauma, adversity, or disrupted education. Through mentoring, life skills development, and community engagement, we empower young people to build resilience, achieve their goals, and thrive.

The Role

We are seeking a passionate and dedicated Volunteer Coordinator & Trainer to recruit, train, and support a growing team of volunteer mentors. This role combines coordination, training delivery, and hands-on involvement in our programmes, offering a unique opportunity to shape and strengthen the volunteer experience within a young and evolving charity.

Key Responsibilities

• Manage the full volunteer recruitment process, ensuring safer recruitment best practice throughout.
• Design, develop, and deliver engaging training, supervision, and an ongoing CPD programme for volunteers.
• Create and implement a volunteer reward and recognition programme, including events and initiatives to support retention.
• Conduct two volunteer feedback surveys annually, capturing insights to inform learning and improvement.
• Support the delivery of Life Skills Workshops on topics such as wellbeing, cooking, budgeting, and employability.
• Network across Devon to raise awareness of the charity and attract new volunteers.
• Build strong relationships with partners and represent The Life Chance Trust within the community.

What We Offer

• A warm, friendly, and supportive working environment
• Competitive salary and pension scheme
• Regular supervision and opportunities for professional development

About You

Essential

• Upbeat, enthusiastic, and motivated, with a flexible and proactive approach
• Strong multitasking skills and the ability to work at pace
• Experience managing or coordinating volunteers or staff
• Excellent administrative skills and attention to detail
• Strong interpersonal, organisational, and communication skills
• A relevant qualification (minimum Level 3)
• Full UK driving licence

Desirable

• Experience delivering training or workshops
• Knowledge of safeguarding practices and volunteer management systems
• Background or qualification in HR or administration

Safeguarding & Inclusion

This role is subject to an enhanced DBS check. We are committed to equality, diversity, and inclusion, and warmly welcome applications from all backgrounds.

Our mission is simple but ambitious: to create thriving places for young people and flourishing, resilient communities—supporting transformation in mind, body, and spirit.

YMCA St Paul’s Group (SPG) is a long-standing charity dedicated to empowering young people and strengthening communities across London. For over 150 years, we’ve been providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. 

About the Role

As a Housing and Support Officer, you’ll play a central role within our Housing and Support team, helping us deliver exceptional care, stability, and guidance to our residents. You’ll often be the first friendly face they see—answering queries, providing clear guidance, and ensuring a welcoming, safe, and supportive environment for everyone who walks through our doors. 

This is a dynamic, people-focused role with a broad range of responsibilities. From reception and administrative duties to first aid, safety checks, and supporting new residents, your work directly contributes to a positive and meaningful experience for our community. No two days will be the same—and every day, your impact will be felt.

Key Responsibilities

First-Class Customer Service
You’ll be at the heart of our community, offering consistently warm, professional, and helpful support. Your interactions create a real and lasting difference for residents, visitors, and their support networks.

A Varied and Engaging Role
From managing calls and handling payments to coordinating repairs and mail, your everyday tasks keep our sites running smoothly. You’ll also support essential safety and security processes that protect our community.

Safety & Security Leadership
As a trained first aider and fire marshal, you’ll be trusted to respond effectively during emergencies. Regular wellbeing and facilities patrols will help ensure that residents feel secure, supported, and at ease.

Welcoming & Supportive Engagement
You’ll warmly welcome new residents, listen to concerns, respond to incidents of anti-social behaviour, and offer compassionate assistance to those who need it. Your attentiveness helps us maintain a safe and inclusive space.

Teamwork & Collaboration
Work alongside experienced housing advisors who share your commitment to making a difference. Your enthusiasm, empathy, and professionalism will be valued and celebrated as part of a supportive and dedicated team.

What We Offer

At YMCA St Paul’s Group, diversity, inclusion, and authenticity are core values. We want you to bring your full self to work—and we’ll support your voice, perspective, and growth through our Employee Resource Groups and inclusive culture.

We’re committed to your professional development, offering a broad learning and development programme that includes formal training, qualifications, and hands-on experience. You’ll have ongoing opportunities to progress and grow your career with us.

You’ll also enjoy a range of benefits designed to support your wellbeing in mind, body, and spirit, including:

• Free access to our gyms across all sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work from multiple outer-London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance (for permanent contracts)

(For a full list of staff benefits, please refer to our benefits guide.)

The postholder will manage our membership of groundwater professionals, support them and our core staff with their various deployments on humanitarian and development projects, manage the promotion of the organisation through external communications, social media, website and events, and provide administrative support to the Project Board.

Key Responsibilities

Membership Support

• Act as the first point of contact for members, ensuring effective communication and timely responses.
• Maintain and update the membership database and records.
• Develop initiatives to strengthen member engagement and professional exchange.
• Support members, and staff, with arrangements for overseas assignments, including pre deployment coordination (including insurance, risk assessment form, medical forms, code of conduct, partner administrative requirements) and logistics (flights, accommodation), general support during their assignments and post deployment review.

Public Relations Support

• Lead on the organisation’s external communications, including managing social media content.
• Oversee and update website content including members updates and case studies.
• Draft newsletters, press releases, and other external communications to promote the organisation’s work.
• Build and maintain relationships with partners, stakeholders, and media contacts.
• Organise and coordinate events, workshops, and conferences that engage the GWR membership.

Administrative Support

• Provide direct administrative support to the CEO, Grants Manager, Finance Manager and Technical Team Lead.

ESSENTIAL EXPERIENCE

• Good level of education, with the skills to communicate effectively in writing and orally.
• Demonstrable experience in administration and have strong organisational skills with the ability to multi-task, and alter priorities as required.
• Ability to build working relationships with a wide range of people, especially those whose first language may not be English.
• Demonstrated ability in managing social media accounts and web content.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable with digital platforms.
• Ability to work independently as well as collaboratively in a small team.
• Able to work from our offices in Dartington, Totnes

DESIRABLE

• Relevant degree or experience in administration, communications, public relations or similar.
• Experience using CRM software

 YOUR PROFILE

We are looking for someone motivated by a strong commitment to support marginalised communities and the extreme poor. You will be professional but with a natural ability to build collaborative relationships and support colleagues and members working often in challenging contexts. You will bring cultural sensitivity and confidence in engaging with a diverse international network of groundwater professionals.

The ideal candidate will be an effective communicator who can foster trust with members, supporters, and partners. You will enjoy writing clear, creative, and engaging content for social media and the website, using communication to share impact and strengthen connections.

You will need to also be organised and able to coordinate activities, support members and staff with preparations for overseas assignment whilst remaining flexible to adapt to rapidly changing circumstances that are common within the humanitarian sector in which we work. You will be proactive and comfortable in communicating independently, while drawing on the expertise of others to inform your approach.

Above all, we are looking for someone who will contribute positively to a happy, supportive, and effective working environment at GWR.

Visit our website for more details.

Could you be our new Volunteer Coordinator?

Who we’re looking for

Are you dynamic and resourceful? Are you motivated by helping people to help themselves? Can you enthuse a volunteer team to support people experiencing complex and emotionally demanding issues? We’re seeking a Senior Volunteer Coordinator to maintain and develop our remote services from our office in Nottingham. 

You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.

Reporting to the Head of Service Delivery, you will be responsible for recruiting, training and supporting volunteers to deliver a service to Litigants in Person, facilitating day-to-day operations, and building and sustaining relationships with key contacts at our partner university and the national court service, as well as providing line management to our Volunteer Support Coordinator.

This post is funded by The National Lottery Community Fund

As our Union Operations & Admin Co-ordinator, you’ll be the friendly face and steady heartbeat of JMSU. From welcoming students at reception to helping them find the support they need, you’ll make every interaction feel positive, accessible, and engaging.

Behind the scenes, you’ll keep our operations running smoothly - supporting day-to-day processes, ensuring our spaces remain welcoming, accessible and safe and, guiding our brilliant team of part-time student staff. With a focus on excellence, you’ll recruit, develop, and support them, empowering our students to grow in confidence, build new skills, and deliver exceptional service across JMSU in a positive, inclusive environment.

You’ll bring strong administrative experience, excellenaddt organisation, and a keen eye for compliance. If you’re proactive, people-focused, and energised by the buzz of a student-led environment, this is your opportunity to make a real impact at the heart of JMSU.

To find out more about this role, working for JMSU and to apply, please visit the 'work for us' section of our website.

Interviews will be held on either 28th or 29th January 2025

About JMSU

It’s our job is to make sure students get the most out of their University experience.  We put our students at the heart of everything we do – whether it’s empowering the student voice, planning events, helping to develop campaigns, providing them with opportunities to make friends and learn something new, and everything in between.

I IIf you’re on the lookout for a role in a friendly, hard-working environment which offers bucketloads of autonomy, support and fun, we want to hear from you. 

Taking Action on Inclusion  

At JMSU, we are dedicated to building a diverse and inclusive workplace. We're proud to be a welcoming, friendly and inclusive team and want all our people to feel safe and confident to be themselves and feel they belong.  

We are also not scared to admit this is a work in progress! We know the importance that students see themselves reflected by our staff team and we welcome applications from all backgrounds.  We particularly encourage applications from Ethnically Diverse candidates who are under-represented within our core staff team and operate a Guaranteed Interview where the minimum essential criteria are met.

You can read more about this and our commitment to Equality Diversity and Inclusion on the 'work for us' section of our website.

Don’t meet every single requirement? 

If you are excited about this but there are criteria you don’t match exactly, please don’t be put off applying. It may not be a deal breaker - just make sure you get across why you think you're right for it and how the gaps may be approached. Even if not right for this role, you might be perfect for another.

We have some great staff benefits 

• Location, Location, Location: We’re right in the centre of Liverpool and surrounded by everything the City has to offer
• Commuting made easy: Our main office is a few minutes walk from both Lime Street and Liverpool Central train stations
• Office goals: Our modern, open-plan office offers good space, staff chat and city views

• Hybrid Working: Enjoy the best of both worlds - mix up your working week between the office and your home space
• Annual leave aplenty: Make the most of 32 days of annual leave (plus public holidays) and enjoy regular time off
• ‘Tis the season to be off work: We’re closed for Winter break, so you can take a rest or enjoy some seasonal activities
• Flexibility: We offer a range of flexible working options for when life gets in the way of working 9-5, Monday to Friday, and are happy to consider any specific needs
• Every day is a school day: There’s plenty of learning and development opportunities to explore and help you grow, and we have access to all LJMU staff development
• Carer perks: We offer enhanced parental leave and pay options, including grandparents leave, shared parental leave, adoption leave, maternity and paternity leave, paid emergency time off for carers and paid Carer’s Leave
• Paid Volunteer Leave: Support your cause with 3 days of paid leave for volunteering
• Get active for less: All staff can make the most of reduced LJMU gym membership, which includes classes too
• Discounts aren’t just for students: Save extra pennies with access to student discount schemes including Student Beans, Unidaysand others
• Wellbeing covered: We offer an Employee Assistance Programme, a Voluntary Healthcare Scheme, Individual wellbeing plans and a day one sick pay scheme to help take the extra stress out your life
• Nest Pension Scheme: We will contribute 6%
• Cycle to Work Scheme; good for sustainability, your pocket and your healthy lifestyle goals!