City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first survivor of modern slavery. Since then, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life controlling issues. We are passionate about restoring the lives of those we support, and it would not be possible without our dedicated team of staff and volunteers.

We currently have an exciting opportunity for an Integration Support Programme (ISP) Worker. The ISP is an innovative programme which is designed to fill the gaps around existing Survivor Support, to make sure that no survivor’s needs go unmet. Your role would be to facilitate the smooth running of this service in the form of administration and regular phone calls with ISP clients, in order to build and maintain client rapport with the service, while also capturing their support needs.

• To process new referrals and introduce clients to the Integration Support Programme service.

• To complete fortnightly and monthly client ‘check-in’ calls to build rapport and capture client support needs.

• To make regular referrals to the Victim Care Contract ‘Reach-in’ service.

• To measure client progression by completing Freedom Assessments with them.

• To occasionally signpost clients to appropriate local services.

• To participate in team meetings.

• To attend regular supervision meetings with Line Manager.

• To provide occasional support to other programmes within the same department, including Bright Future, Reach-in and Health and Wellbeing.

• To adhere to all internal procedures regarding City Hearts.

About us

Christian Aid believes that everyone, regardless of faith or race, is entitled to live a full life, free from poverty. We believe in tackling the root causes of poverty, not just the symptoms. And we believe the world can and must be changed so there is equality, dignity and freedom for all. If you’re as compelled as we are to make this change happen, and want to inspire others to help make it happen, then join us.

About the role

Central Supporter Engagement Coordinators play a crucial role in stewarding, inspiring, and engaging a diverse range of churches and Christian Aid groups to build on the agency of Christian Aid’s supporters. They are accountable for establishing stronger and more effective relationships and maintaining and increasing supporters’ level of engagement. They undertake a diverse range of stewardship and enquiry management activities, as well as being proactive in equipping and motivating churches, groups and people to pray, act and particularly give, in order to expose the scandal of poverty and to contribute effectively to its eradication. They are accountable for capturing and processing supporter information and providing consistent outstanding customer service and stewardship. The team will be involved in data management and will gain specific expertise in Christian Aid systems. The Central Supporter Engagement team are also accountable for providing excellent office-based help to complement the efforts of regional colleagues, working as one to achieve the strategic objectives of the Fundraising and Supporter Engagement department and the wider organisation. You will work closely with regional colleagues across the UK.

About you

You will be used to working in a customer care environment, including handling enquiries and complaints and appropriately dealing with difficult issues, and working with a customer database, including inputting, editing and extracting data. You will be able to dealing with new and existing supporters by telephone and in written communications, and liaise and build relationships with a broad range of people in a friendly, outgoing and positive manner. You will have knowledge of good donor management or customer care.

You will be able to demonstrate appropriate assurance to set manageable expectations and deal positively with supporters whose expectations cannot be met. You will also have the ability to retain clarity and focus in a very busy environment with excellent attention to detail as well as a systematic approach to work.

Further information

This role requires applicants to have the right to work in the country where this position is based.

All successful candidates will require either and Enhance  or Basic Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid’s Safeguarding policy and sign Christian Aid’s Code of Conduct

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Our current team comprises of a small group of diverse individuals from different backgrounds. This is because we value diversity, and believe our differences makes us a stronger team and is instrumental to the way we work and to provide the best service to our supporters. As such, we invest in the skills, talents and experience of people from all walks of life, which also allows us to live out Christian Aid’s value which we are grounded in and committed to deliver; Dignity, Equality, Justice and Love. And so, we welcome applications from people from all sections of the community, and of all races, gender, age, disability, sexual orientation, religion and beliefs. We would particularly welcome applications from disabled and Black, Asian & Ethnic Minority candidates as we are under-represented within this area and level within our organisation. As members of the International Disability Alliance, we also guarantee to interview all disabled candidates who meet the minimum criteria for our roles.

Head of Engagement Planning
Ref: HoEP(2021)/CN
Location: Flexible - regular attendance required at WWT sites and post will need to be based at either Slimbridge, London (Barnes) or Burscough (Martin Mere)
Working Pattern: 37.5 hours per week
Salary: £36,496 per annum

Do you have a track record of designing experiences for visitors to an attraction, museum or similar? Want to help an established charity captivate their audiences as a Head of Engagement Planning? If so, read on.

This is a brilliant opportunity to use your creativity, act as a voice for audiences, support and evolve the success of a charity that is passionate about protecting wildlife and people.

You will have the chance to make a difference to all of our wetland sites and create innovative ways to inspire, people across the UK whilst creating some of the best visitor experiences available in the country.

The Role

As the Head of Engagement Planning, you will work to ensure a consistently excellent visitor experience is delivered across our ten wetland sites in the UK.

In this exciting role, you’ll provide strategic direction and oversee the delivery of engaging, on-brand experiences that make people love and care about the natural world and wetlands in particular.

Your duties will involve:

• Line managing and supporting two experienced designers to help create beautiful and engaging events, activities and displays
• Identifying how we can build experiences that create deep emotional connections with our audiences and communicate our conservation message through our people, fixed exhibits, events and digital channels
• Helping to shape and deliver a national programme of commercially successful and authentic events
• Ensuring the organisation focuses on understanding what our visitors want and need from their experiences
• Helping to maintain and raise excellent standards of presentation and customer care across our portfolio
• Working with, building relationships and influencing experienced colleagues spread across the UK, at all levels of the business and in a range of different roles to achieve your aims

About You

To join us as the Head of Engagement Planning you’ll need:

• Extensive experience gained in an organisation where visitors come to enjoy a day out as well as engaging with informative, emotive and cause related messaging, such as a Zoo, heritage site or museum.
• A track record of designing and delivering experiences that inspire visitors to engage with your organisation and cause with demonstrable ability in excellent project management as well as achieving amazing emotive outcomes for visitors
• Very strong commercial understanding and experience
• Previous experience of promoting a culture of viewing things from a visitor’s perspective
• Brilliant influencing and communication skills

About Us

The Wildfowl & Wetlands Trust (WWT) is the UK’s leading wetland conservation charity. We are pioneers in saving threatened wetland wildlife, a centre for excellence in conservation science and experts in wetland management and creation. Around a million visitors a year engage with wetland nature at our ten sites around the UK, and we work nationally and internationally in key locations to balance conservation with sustainable livelihoods.

We have recently completed a review of our strategic priorities which includes ambitious targets for developing bigger and better wetlands, encouraging more people to take direct action for these unique places, and ensuring key decision makers around the world realise the essential role wetlands play in restoring nature, combating climate change and enhancing health and wellbeing.

In return for your hard work and dedication you’ll enjoy a wide range of benefits including:

• 25 days annual leave plus bank holidays increasing to 30 days after 5 years’ service
• Contributory pension scheme (conditions apply)
• Life assurance
• Free car parking and secure bike storage areas
• Cycle to work scheme
• Free entry to all our centres

Closing date: 25th January 2021
Interview date: 3rd February 2021

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the Job Description and complete your application.

WWT is an equal opportunities employer and all applications will be considered solely on merit. ​

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410.

No agencies please.

Wellbeing Enterprises (WE) has received funding from the Future Innovation Fund to develop a Social Prescribing Training Academy for the Liverpool City Region (LCR). The Academy’s aim is to bolster the capacity and develop the skills and competencies of the social prescribing workforce in the LCR. It will also provide pathways to volunteering, work experience and employment for local people.

Social prescribing links patients to non-medical sources of support in the community as a way of responding to the wider biopsychosocial needs of patients. This approach is typically facilitated with the support of a Social Prescribing Link Worker / Wellbeing Officer.

As the Project Lead, you will drive forward the development of the Academy, having a key role in its design, implementation, and delivery of training. This is an excellent opportunity for a focused and creative individual who is looking to take ownership of a project and drive it from a concept to a reality. We are looking for candidates who place emphasis on quality of provision and long-term sustainability.

Job Title: Project Co-ordinator
Salary: £23,271 (Pro rata, actual £12,579), pa plus competitive pension

Holidays: 25 days per year (Pro rata, actual 15 days), plus bank holidays
Hours: 20 hours per week (hours negotiable over 3-4 days)
Location: Hoole, Chester
 

The Bren Project provides high quality, supported work experiences for people with learning disabilities and/or autism. At the Bren Project we believe that everyone should have the opportunity to experience the world of work and enjoy all the benefits it brings. Since 2007 we have facilitated over 300 bespoke work placements for people with learning disabilities and autism. We are a small, but enthusiastic and committed team, and this is an exciting time to join us!

We are now seeking to appoint a Project Coordinator, who will play a critical role in our service delivery. The Project Coordinator will engage beneficiaries, building a personal profile with them that reflects their individual skills, ability, and ambition. The role will also liaise with employers, brokering suitable opportunities and nurturing successful placements through building good relationships with everyone involved.

Closing date is noon on Monday 15th Feb 2021.  If you have not heard back from us by this date, please assume your application has been unsuccessful on this occasion.

Appointment will be subject to a satisfactory enhanced Disclosure and Barring Service check and satisfactory references.

Wellbeing Enterprises (WE) has received funding from the Future Innovation Fund to develop a Social Prescribing Training Academy for the Liverpool City Region (LCR). The Academy’s aim is to bolster the capacity and develop the skills and competencies of the social prescribing workforce in the LCR. It will also provide pathways to volunteering, work experience and employment for local people.

Social prescribing links patients to non-medical sources of support in the community as a way of responding to the wider biopsychosocial needs of patients. This approach is typically facilitated with the support of a Social Prescribing Link Worker / Wellbeing Officer.

As the Academy Tutor, you will play a pivotal role operationalising the Academy, delivering interactive teaching and ongoing learner support. This is an excellent opportunity for an organised and creative individual who is looking to play a key role developing this innovation from a concept to a reality working with the Project Lead. We are looking for candidates who place emphasis on quality of provision, preparation, and learner wellbeing.

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a proactive, dedicated Support Coordinator to join our Whitfield Lodge service in St Helens.

We are looking for an experienced practitioner to work with people with learning disabilities, Autism and complex health needs at Whitfield Lodge based in St Helens. The ideal candidate will be a warm, organised, caring and flexible individual and able to provide practical and emotional support to staff and service users. You will be responsible for promoting independence of service users by working in a person-centred way, conducting risk and support assessments and supporting the supervision of staff and service coordination.  You will ensure effective management of rotas and staff allocations to meet individual needs in a large service.

Support Coordinator Duties:

• Providing practical and emotional support to people with learning disabilities, Autism and complex health needs

• Collaborating with service users, families and involved professionals to provide a consistent and coordinated service

• Assisting the operational management of one service, which is a supported accomoodation.

• Coordinate and deploy staff resources efficiently to meet the needs of the service

• Flexible to work hours according to the needs of the service, including evenings, weekends and bank holidays.

Whitfield Lodge based in St Helens is only 22 minute bus journey from the centre of St Helens and a short walk from Lea Green train station.

At least 2 years’ experience of working with people with learning disabilities, Autism and complex health needs is essential for this role as well as excellent excel knowledge and good computer skills. Managerial experience is desired but not essential. You will have achieved a higher professional qualification – NVQ 3/4 Health and Social Care or equivalent.

You will be based at this service and have a flexible approach to work and have access to a car and a clean driving licence.

Benefits of working with Creative Support:

• Free 24/7 counselling and employee support programme,

• Support to complete the nationally recognised Care Certificate,

• Competitive pay and a pension with company contribution and 28 days annual leave,

• Company paid enhanced DBS for all staff,

• All our staff are supported 24/7 by our out of hour’s teams.

The successful applicant will work with a dynamic, passionate Team, within a very well established and needed female only registered Charity, Tomorrow’s Women Wirral. As Business Development Manager you will be responsible for ensuring the efficacy and efficiency of business operations as well as shaping strategic goals for the future. As an ideal candidate you will be well-versed in all business matters.  You will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the Charity’s vision and culture, with the goal to ensure the sustainability of the Charity’s activities and to drive development  and long-term success whilst always keeping the aims and values of the Charity at the forefront.

Main Duties & Responsibilities

(Please note, this job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.)

• Adhere to direction set by the Board of Directors/Trustees and CEO.
• Work closely with the Board of Directors/Trustees, CEO and Treasurer in the production of business plans, financial forecasts, and policy updates, and provide feedback on strengths, weaknesses, and areas for improvement. 
• Deputise for CEO in her absence.
• Work as part of a Motivational Management Team.
• Support the work of employees to improve efficiency, effectiveness, safety and wellbeing.
• Gather, analyse and interpret both external and internal data to assist in the production of reports required.
• To develop and lead a Bid/Tender Writing Team providing tools and techniques to convert business ideas into an actionable plan to increase finance and growth.
• Develop and maintain excellent working relationships with financial partners, Landlord, Public or Third Sector Grant fund holders, to facilitate an effective client financing process.
• Deliver a strong Business Plan and Model to develop and strengthen Tomorrow’s Women’s move towards business sustainability, creation and expansion. 
• Ensure adherence to legal rules and guidelines, and compliance with the regulations and procedures of the Charities Commission and Company Law.

Job Specification

• Proven experience as Business Development Manager or relevant role.
•  Appropriate degree/diploma or higher.
• Qualifications in Income Generation/Bid Writing/Leadership & Management and proven evidence of this.     
• Strong financial and business planning/growth expertise with a thorough understanding of diverse business processes and strategy development.
• Excellent organisational and leadership skills.
• Outstanding communication and interpersonal skills and abilities.
• Excellent knowledge of MS Office, databases, Tendering processes, and information systems.
• Good understanding of research methods and data analysis techniques.
• Commitment to, and understanding of, the work of our Charity. Ensuring Tomorrow’s Women’s ethos of client-focused delivery, innovation and social value is demonstrated to clients, partners, stakeholders, and funders.
• Flexibly and sensitively challenging in approach.
• Contributing to the continuous improvement of Tomorrow’s Women, sharing best practice and ideas required.
• A good sense of humour!

Creative Support is a national, fast growing not-for-profit organisation providing person-centred support to individuals with a wide range of care needs. We are currently recruiting an experienced practitioner for the role of Senior Support Worker at our mental health support service in Liverpool.

We are looking for respectful, warm and experienced individuals to work at our Liverpool service which supports individuals with mental health needs. We provide an empowering model of support which enables people to lead fulfilling and happy lives. As well as providing direct care and support, you will have the opportunity to act as a Key Worker supporting people to achieve their dreams and ambitions.

Senior Support Worker Duties:

• Providing practical and emotional support to service users in line with Personal Support Plans
• Identifying and accessing opportunities with service users to gain independence and confidence
• Supervising staff and managing staff resources efficiently to meet the needs of the service
• Collaborating with service users, families, and involved professionals to provide a consistent and coordinated service that maximises outcomes for service users
• Working flexibly on a rota to meet the needs of the service, including evenings, weekends, sleep-ins, and bank holidays.

A minimum of two years’ experience of providing care and support to people with mental health needs is essential for this role. It is desirable that you have experience of supporting and supervising a staff team. A clean driving licence and access to a car is beneficial.

This position offers the opportunity to work in an environment that challenges and encourages personal and professional development. Creative Support has obtained Investors in People Silver status and you will receive ongoing training regarding the client group you work with, managerial qualifications, and up-to-date training regarding changes to the law governing social care.

Benefits of working with Creative Support:

• Free 24/7 counselling and employee support programme,
• Competitive pay and a pension with company contribution and 28 days annual leave,
• Company paid enhanced DBS for all staff,
• All our staff are supported 24/7 by our out-of-hours teams,
• Support to complete the nationally recognised Care Certificate and Social Care Diploma.