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The Switch Charity is looking for a dynamic, organised person with experience and a passion for supporting young people. Our Project Coordinator role is key to the success of our mission, helping prepare for, deliver, and evaluate our employability activities that help raise young people’s career aspirations.
You will be pivotal in the successful preparation, delivery and evaluation of our career development activities and programmes. You will coordinate projects with our schools and sixth form colleges, communicating with a range of stakeholders including school staff, students and business volunteers. You will help ensure the smooth running of our programme delivery work and demonstrate the positive impact our charity has on thousands of young people in Tower Hamlets every year.
You will see our young people grow before your eyes and be contributing to their better future.
MAIN PURPOSE OF JOB
1. To support the successful delivery of projects, activities and events, through the successful management of event logistics, communications, and resource preparation. Projects, activities and events include: Primary School Financial Literacy workshops, Core Programmes for Key Stages 3 to 5, Industry Insight Days, Bespoke Workplace visits, Mentoring and Future Skills.
2. Liaise with volunteers, external facilitators, school administrative and teaching staff on school projects as needed, in the pre- and post-event stage.
3. Attend in-person events in the borough (in both schools and workplaces) to assist with delivery, volunteer management and event logistics.
4. Compile data and reports on business and volunteer activity as directed by the Senior Project Manager on the Secondary Team. Work with the wider team to produce annual impact reports and volunteer data reports on specific projects, highlighting key achievements and areas for improvement.
5. The post has specific responsibility for the areas outlined in this document. These areas may change as the nature of projects or funding changes over time.
Please refer to the full Job Description for a detailed description of the job.
What is it like to work for us?
As a small charity we are able to provide a great work-life balance with early finishes on Fridays, Christmas shut down, training opportunities, a friendly office near Spitalfields, and a cash-back health plan.
This role is predominantly office based. You would work in the office or at an event location in East London usually 4 days per week. You would usually be able to WFH one day per week, typically Fridays.
To support our colleagues we ensure that we always pay the London Living Wage, and we also offer a £500 travel bursary with this role on top of the salary, to support high London working costs.
Please read the attached JD to understand the main tasks of this role and the skills needed to be successful.
Candidates must provide their CV and a Covering Letter of maximum 2 sides of A4, detailing how they fit the Qualifications, Experience, Competencies and Skills detailed in the JD.
We operate a stringent Safer Recruitment policy. Any successful applicant will need to provide two current references and undergo an Enhanced DBS check.
We encourage applicants who live or have lived in Tower Hamlets and understand the community we serve. If you're from Tower Hamlets and interested in the role but feel you don't meet all the requirements, please reach out to discuss how we can support you.
By providing our local young people with essential skills and experiences of the working world, we ensure that they can reach their best future.
The client requests no contact from agencies or media sales.
Who we are?
Our vision is a world where difference is valued, and diversity is celebrated. A world where everyone has the same rights, freedoms, choices, and opportunities.
Surrey Coalition of Disabled People is an innovative organisation that is led by disabled people working together to achieve our vision.
Introduction to the role
The Digital Communications Coordinator will coordinate the digital communications for Surrey Coalition of Disabled People as well as the projects/networks that we coordinate such as The Independent Mental Health Network (IMHN).
Purpose of the role
To lead on the coordination, design and delivery of vibrant and engaging communications for The Coalition.
We want to expand our reach and increase our engagement.
You will help us to achieve this:
- Through building our existing social media channels as well as researching/implementing new channels
- Keeping The Coalition website updated with fresh and engaging content
- Developing marketing materials for our events/social activities and services/projects
- Being the expert in digital accessibility
Main responsibilities
- Craft/develop content for the Coalition’s social media channels including You Tube and the website
- Co-ordinate and develop an ongoing schedule of new content for each of the social media platforms, ensuring this is in line with the overall organisation’s activities
- Monitor networks/trending topics to ensure that the Coalition maximises any opportunities to respond to appropriate topics
- Provide analysis of the effectiveness of our content through regular reporting including key metrics such as reach, impressions and engagement
- Keep the website updated – including making changes to pages as well as building new ones
- To ensure that our communications are available in a wide range of formats that meets the accessibility needs of our membership
- Working with the wider staff and volunteer team, to identify and generate compelling case studies and examples of our work
- To be the brand guardian for the organisation
- To develop the knowledge of the staff team around effective communications, and contribute to team training and development
- To develop Coalition News, our quarterly Newsletter
- To attend member events to capture content for communications across all channels
- To support fundraising with developing appropriate content for funding applications and reporting
- Help develop and implement a 3 year communications and marketing strategy for the charity
- Draft press releases as required and liaise with members, staff and journalists to organise coverage.
We are looking for someone with:
- Outstanding organisation and planning skills (E)
- Excellent written communication skills and experience with copywriting for social media platforms (E)
- Some experience of creating and editing basic graphics, video and animation using software such as Photoshop, Illustrator, Canva, Adobe Effects and/or photo editing software (E)
- Experience of editing web pages and building web pages (E)
- Able to analyse and evaluate reports from social media activity (E)
- A high degree of self-motivation and able to work on own initiative (E)
- A creative flair, ideas and understanding of current media trends, identifying opportunities etc. (E)
- Experience of working in a Disabled Peoples Organisation or in the wider Voluntary Community and Social Enterprise (VCSE) sector (D)
- Experience and knowledge of working with people who are Disabled and/or carers or lived experience of Disability or being a family Carer (D)
This role requires the successful applicant to be subject to an Enhanced Disclosure and Barring Check (we will organise and pay for this for you if you are successful).
What we offer you:
- Flexible working hours
- Induction training and support
- On-going training and development and the opportunity to complete accredited training
- 27 days annual leave per annum (excluding bank holidays), raising to 28 days after 2 years of service
- Access to our Employee Assistance Programme
- Company Pension Plan
- Equipment (laptop and mobile phone)
- Pre-agreed expenses
- A great team and the opportunity to really make a difference!
We are run and managed by Disabled people for Disabled people. Our aim is to campaign and promote the rights of Disabled people to live independently
The client requests no contact from agencies or media sales.
We are looking for a highly organised and proactive Project Coordinator to support the effective delivery of our assessment, onboarding, grants administration and event activities. This role is central to ensuring a positive experience for applicants and participants throughout their journey, providing excellent customer service, coordinating key processes, and maintaining accurate records across multiple platforms. The successful candidate will be confident managing competing priorities, have exceptional attention to detail, and enjoy working in a fast-paced environment where no two days are the same.
The role involves coordinating assessment and recruitment activities from initial enquiries through to final decisions, ensuring applicants receive a professional and positive experience throughout the process. Responsibilities include managing applications, coordinating interviews and selection panels, preparing panel documentation, communicating outcomes, and supporting assessment activities. Working closely with programme and grants colleagues, you will ensure processes run smoothly, deadlines are met, and accurate records are maintained.
In addition, you will support participant onboarding, grants administration, and event delivery. This includes maintaining participant records across multiple systems, carrying out verification checks, processing grant payments, and supporting the logistics of in-person events.
We are looking for someone with excellent organisational and administrative skills, strong attention to detail, and the ability to manage multiple priorities. The successful candidate will also contribute to improving team processes and developing specialist knowledge in key areas of programme delivery, helping to ensure the efficient and effective operation of our programmes.
To equip people with skills, funding, and networks to realise their potential, improve lives and protect the planet.
The client requests no contact from agencies or media sales.
We are seeking an experienced, inspirational and forward-thinking Head of Dog Training & Client Services to lead one of the charity's most important service areas.
Reporting directly to the Chief Executive Officer and forming part of the Senior Leadership Team, this role provides strategic and operational leadership across our Training Department, including Puppy Development, Dog Supply, Instructor Services and Client Services functions.
This is an exciting opportunity for a motivated individual to shape the future of our training and client services, lead a dedicated team of professionals, and ensure the highest standards of support for both our beneficiaries and assistance dogs.
As Head of Dog Training & Client Services, you will be responsible for the overall leadership, performance and development of the Training Department.
You will work closely with senior staff to ensure the successful delivery of our assistance dog programmes, while driving continuous improvement, innovation and organisational growth.
The role combines strategic leadership with operational oversight and is ideal for someone who is passionate about achieving excellent outcomes for both people and dogs.
To provide assistance dogs to support those with disabilities and long-term medical conditions leading to safer and more independent lives.
As Fearless Youth Lead for Scotland, you will lead a national programme that empowers young people to understand crime-related issues and overcome barriers to reporting crime safely and anonymously. Working with schools, communities, government partners and key stakeholders, you will drive engagement campaigns, develop meaningful partnerships and lead a small team to deliver positive outcomes for young people across Scotland.
Please read the full job pack , before submitting your CV and covering letter.
FTC until March 2029 | Full time | Based in Scotland (Glasgow/Edinburgh) with regular travel | £36,000 - £38,000 DOE | PVG required
The client requests no contact from agencies or media sales.
BeSpace is seeking an innovative and faith-filled leader to pioneer a new national initiative that reimagines Christian pilgrimage for children and young people.
As our Pilgrimage Development Lead, you will design, test and grow creative pilgrimage models that help children explore faith, encounter God and develop spiritually through contemplative Christian practice. Working with churches, schools, dioceses and Christian organisations, you will develop resources, create training, build partnerships and identify opportunities to scale successful models across the UK.
This is a unique opportunity to shape an emerging area of ministry from the ground up. We are looking for someone with experience in children's spirituality, Christian faith development and project leadership who is excited by innovation and motivated by impact. You will be comfortable developing new ideas, building strong relationships and creating practical tools that equip others to deliver high-quality experiences.
BeSpace is a growing Christian charity with a vision to see every child joyful, resilient and growing spiritually for life. Having supported over 69,000 children through prayer and reflection spaces in schools, we are now expanding our work nationally and developing new ways for churches to engage children through contemplative Christian practices.
If you're passionate about helping children encounter God, equipping churches and developing innovative approaches to spiritual formation, we'd love to hear from you.
The client requests no contact from agencies or media sales.
Do you have a passion for working with young people and making communities safer? Crimestoppers is looking for a motivated and engaging Fearless Youth Coordinator to deliver its Fearless and Bystander Approach programmes across Cardiff, helping young people make informed decisions about crime, safety and reporting concerns. In this varied and rewarding role, you will design and deliver interactive workshops in secondary schools, PRUs and youth settings, build strong partnerships with education providers, youth organisations, local authorities and police, and identify opportunities to extend the reach of the Fearless programme across the city.
Please read the full job pack, before submitting your CV and covering letter.
FTC until March 2027 | Full time | Based in Cardiff, with travel| £28,186 | DBS required
Do you have a passion for empowering young people and creating safer communities? Crimestoppers is seeking an enthusiastic and proactive Fearless Youth Coordinator to lead the delivery of its Fearless and Bystander Approach programmes across South Wales, helping young people understand the issues affecting them and make informed decisions about reporting crime. You will work directly with young people to address key issues such as violence and serious organised crime, while also evaluating programme impact, supporting awareness campaigns, developing resources and identifying opportunities to expand the reach of the service. With a strong focus on safeguarding, collaboration and community engagement, this role offers the opportunity to make a lasting difference to the lives of young people across South Wales.
Please read the full job pack, before submitting your CV and covering letter.
FTC until March 2027 | Full time | Based in South Wales (Swansea, Neath Port Talbot, Bridgend, Merthyr), with travel| £28,186 | DBS required
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Programme Manager will provide leadership for the Meet N Match programme, ensuring the delivery of high-quality, inclusive services that support people with learning disabilities and autistic adults to build friendships, develop relationships and increase social connections. Meet N Match is our friendship and dating agency, supporting people to develop friendships, relationships and greater independence. Alongside relationship support, the programme delivers a range of inclusive social events that reduce social isolation and create opportunities for people to build meaningful connections. Now in its tenth year and funded by The National Lottery Community Fund, Meet N Match continues to respond to a growing demand for high-quality relationship and social opportunities.
Alongside leading a small team who provide the day-to-day delivery of Meet N Match, an exciting part of this role is the development of a new Partnership Network. This is an exciting opportunity to shape an innovative model that will enable other organisations to deliver inclusive social events using Spring into Action's framework, training and support. The successful candidate will play a key role in supporting the development of this model, with the long-term ambition of creating an accredited network that extends our reach, improves opportunities for people with learning disabilities and autistic people, and contributes to the long-term sustainability of the organisation.
This is an exciting opportunity for someone to help shape the future direction of Meet N Match while supporting Spring into Action's long-term sustainability.
We aim to ensure that people with learning disabilities have the same opportunities as the non-learning-disabled population and lead great lives
The client requests no contact from agencies or media sales.
The Services and Programmes Coordinator is a new fixed-term role, October 2026 to April 2027, created to support Theatres Trust through a period of organisational transition.
The Coordinator will play a central role in coordinating our grants, planning and advice services, ensuring enquiries, statutory consultations and other outward-facing work are managed efficiently and progress through our systems in a timely and accurate manner.
This is a practical, organised role for someone who enjoys bringing order to busy workflows, using systems effectively, and making sure colleagues and our users receive responsive, high-quality administrative support.
Programme Officer
We are looking for a proactive, organised and skilled Programme Officer to support the Catholic Mission Network (CMN) Programme, a national 3-year initiative dedicated to encouraging and equipping Anglo-Catholic parishes for growth.
This is an exciting opportunity to play a key role in the delivery of a nationally funded programme, working alongside clergy, lay leaders and senior church stakeholders to: facilitate training, communications, events, and resource development to support parishes and priests affiliated to the society.
If you are an experienced administrator with excellent communication skills, strong attention to detail and a passion for supporting effective programmes, we would love to hear from you.
Position: Programme Officer
Location: Hove/Hybrid
Salary: £16,000-£19,000 per annum (pro-rata FTE £32,000-£38,000 pa)
Hours: Part-time, 18.75 hours per week (flexitime available)
Contract: 3 year fixed term contract
Closing Date: 27th September 2026
Interview Date: Hove on 8th October 2026.
About the Role
The society is an ecclesial body that exists to promote and sustain the Anglo-Catholic tradition within the life and mission of the Church of England.
Reporting to the National Missioner, the Programme Officer will support the day-to-day delivery of the Catholic Mission Network programme. The role combines administration, communications, event coordination, database management and online resource management. You will be the first point of contact for programme enquiries and will help ensure that CMN activities are delivered efficiently and effectively.
In this role you will:
- Act as the first point of contact for programme enquiries and support the smooth running of the CMN programme.
- Produce and distribute a monthly e-newsletter.
- Manage and update the CMN online resource hub.
- Organise and promote meetings, training events and support the delivery of online and in-person training events and conferences.
- Work with regional contacts to develop and maintain a central database of Society parishes and clergy.
- Monitor expenditure and assist with budget tracking and reporting.
About You
We are looking for someone who has:
- Experience in administration, communications and programme coordination.
- Experience of organising meetings, events and online activities.
- Experience of managing budgets, databases and producing reports.
- Strong IT skills, including Microsoft Office, Intranets and video conferencing platforms such as Teams or Zoom.
- Excellent written communication and interpersonal skills.
- Strong organisational and project management abilities.
- The ability to work independently and manage competing priorities.
- Confidence working with a wide range of stakeholders, including senior church leaders.
- Knowledge and understanding of, and commitment to, the mission and ethos of the Church of England.
You can view full details of the in the job description and person specification when you apply.
Our client is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy. This role is subject to an Enhanced DBS check, and the post will involve travelling around the Diocese, some evening work and occasional work at weekends.
You may have experience in roles such as Programme Officer, Programme Coordinator, Programme Administrator, Programmes Officer, Programmes Coordinator, Admin, Administration, Administrator.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.
We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Macclesfield.
Position: 000052 Stroke Association Support Coordinator
Location: Home-based, Macclesfield, Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Part-time, 28 hours per week
Salary: Circa £22,600 per annum (FTE circa £28,300 per annum)
Contract: Fixed term contract until 31 March 2027. Our services are contracted. We currently have funding for this contract until 31 March 2027.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.
Closing Date: Sunday 11 October 2026
Interview Date: First round interviews 16 October 2026. Second round interviews 22 October 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
- Supporting new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
- Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About You
You will have experience in:
- Experience/background in a caring profession, ideally supporting people with disabilities
- Excellent IT skills and an ability to maintain accurate records.
- An affinity with the values of the Stroke Association.
- A flexible approach and an ability to effectively manage a caseload.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Applications
To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Engagement Officer, Community Engagement Officer, Peer Support, Health Support Officer, Community Support.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
About Lloyds Bank Foundation
Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong.
We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger.
We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out.
About the Role
Contract:Full-time, permanent (we are open to conversations about flexibility so please ask)
Location:Remote, with significant travel across all corners the UK and monthly visits to our London office
This is an exciting new opportunity in the Strategic Communications Team at the Foundation.
You’ll play a key role setting up and organising a varied programme of visits, to engage more people in our mission and ultimately help more people in England and Wales to say “I’m in a good place,” “My home is a good place to live,” and “My community is a good place to belong”.
Bringing strong organisational, relationship-building abilities and creativity, you’ll arrange visits for senior stakeholders – MPs, philanthropists, trustees, partners, and executives from Lloyds Banking Group, to community-led groups we’re funding and local areas driving systems change.
Through thoughtful engagement, you'll build lasting relationships and raise awareness of social issues, to ensure visits generate meaningful impact.
You will support colleagues and partners to maximise opportunities, follow up actions, and effectively generate and use content, stories, videos and images to tell powerful stories.
Importantly, you’ll ensure community-led organisations experience these visits as supportive and beneficial, and that their voices are centred in all that occurs and follows, aligning with our mission to foster community-led change.
About You
You are highly organised, with experience coordinating events, or visits involving
multiple stakeholders.
Alongside strong communication skills, with an understanding of how to apply
organisational narratives to local activity, you’ll have the ability to balance competing priorities.
You will bring experience partnering across teams and directorates along with excellent
relational skills to build trust and rapport with internal and external stakeholders.
How to Apply
Please click ‘Apply for this job’ to be redirected to the application form.
Our Commitment to Diversity, Equity and Inclusion
We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview.
More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address.
Key Dates
Closing Date: Monday 21 September 2026, 12 noon
First Interviews: Tuesday 29 September 2026 (online)
Second Interviews: Tuesday 6 October 2026 (in person – London Office)
#Visits And Communications Officer #Visits Officer #Communications Officer #Visits Coordinator #Communications Coordinator #Visits And Communications
We support small, local and specialist charities across England and Wales.


The client requests no contact from agencies or media sales.
Terms and Conditions
Job title: Co-production Coordinator
Reports to: Head of Practice
Direct reports: Peer Mentors and Women across WIP’s Lived Experience Groups
Start date: TBC
Salary: Actual salary £21,541.20 per annum FTE £35,902 per annum (inclusive of £3,990 Southeast weighting)
Working hours: Part time – 21 hours per week
Contract: Fixed term until 30 March 2029 (with the possibility of extension, subject to funding)
Location: Across Lambeth and Hybrid
Job Purpose
To work alongside women with experience of the criminal justice system, homelessness and housing insecurity, supporting them to have a meaningful say in how Women in Prison’s housing programme is designed and delivered.
You will create safe, supportive opportunities for women to get involved, develop peer mentoring and training, and help ensure that what we learn from women’s experiences is used to improve services and influence wider change across Lambeth.
Key Responsibility Areas
1. Support women to have a meaningful say in the housing programme and how it develops
2. Support women to use their lived experience, develop their skills and take part in peer mentoring and other opportunities
3. Help make sure that what we learn from women’s experiences is used to improve services and influence wider change
4. Work with women to develop and deliver accessible training and resources on housing rights and maintaining a tenancy
Please download recruitment pack for the full job description
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Membership & Community Coordinator is a new role, created to support the membership functions at Science for Animal Welfare (SciFAW) and the Humane Slaughter Association (HSA).
Initially, the role holder will focus on delivering and growing SciFAW’s relaunched membership. They will play a central role in shaping the member experience, ensuring that our membership delivers genuine value and builds a thriving community.
They will lead the day-to-day delivery of our membership offer across member, supporter and student pathways, creating engaging journeys that attract, retain and inspire people to connect with our work. From onboarding and renewals to member only events, communications and community engagement, they will be the person our members come to know.
This role sits at the heart of the organisation rather than within a single team. They will work closely with colleagues across science, communications, income generation and operations. This role will work closely with the charities CRM and Office Manager who oversees the administration of memberships, our customer relationship management (CRM) software and data. They will also play an important role in gathering member insight and feeding it back into the ongoing development of our membership proposition.
This is a highly autonomous and collaborative role. Reporting to the Head of Income Generation and working with colleagues across the organisation, you will translate membership strategy into action, taking ownership of implementation, continuous improvement, member engagement and retention.
Our charities are small, and our work is often fast paced; as such we are looking for candidates who can work with limited supervision day-to-day and can work on multiple concurrent workstreams.
Please note, you must have the right to work and reside in the UK to apply.
Key Responsibilities
Membership
- Implement and promote the new SciFAW membership offering to current, lapsed and prospective members, helping to grow and strengthen the membership community.
- Develop the member, supporter and student membership journeys, ensuring a positive and seamless experience at every stage.
- Manage the membership application approval process, including documenting Trustee decisions and administering confirmations and welcome communications.
- Liaise with colleagues responsible for the membership operations and data to ensure the charities retain accurate records and use effective processes.
- Administer and analyse the post-join questionnaire and use its insights on members' interests, affiliations and areas of work to inform future engagement, events and activities.
- Lead a retention-focused approach across all membership, community, communications and event activities, ensuring members consistently experience value, connection and engagement throughout their relationship with SciFAW, while acting as their primary point of contact.
- Analyse data and report on member acquisition, retention, trends and engagement.
- Working with scientific staff, input into the development of the LINKS scheme, supporting its growth and strengthening its role as a membership activity.
Events
- Work with scientific colleagues to develop the charities’ programme of member-exclusive events.
- Organise a programme of member-exclusive events throughout the year, aligned with plans agreed with the Head of Income Generation.
- Co-ordinate the programme of member-only events alongside our annual conference, working with science staff and conference organisers to design, plan and deliver them.
- Work with the wider team and external collaborators to develop events and engagement opportunities for students and early-career researchers, including careers-focused content at the annual conference.
- Contribute to event planning to ensure events are engaging and responsive to member interests and feedback.
- Work with administrative support colleagues to organise and deliver events, allowing you to focus on member engagement.
- Provide occasional administrative support for corporate membership and sponsorship activities as required.
Community and Communications
- Act as the primary point of contact for members, providing a welcoming, responsive and professional experience.
- Build strong relationships with members, ensuring they feel valued, connected and engaged with charities missions.
- Craft the communications to members at each stage of their membership journey to optimise engagement and retention.
- Produce a quarterly membership newsletter that showcases member stories, highlights opportunities and strengthens community connections.
- Work with the Communications team to develop engaging membership marketing and retention materials across all SciFAW membership routes and for HSA individual members.
- Collaborate with scientific staff to deliver member-only roundtables.
- Collaborate with scientific staff to increase opportunities for members to engage effectively with the charity's grants, awards and scientific activities.
Essential skills and experience required
- Experience coordinating a membership function, with hands-on delivery of member engagement, recruitment and retention activities and community building.
- Proven ability to work independently and within scope, managing priorities and collaborating confidently with senior colleagues, scientists and external stakeholders.
- Experience planning and delivering both online and in-person events.
- Experience using CRM or membership databases for record management, reporting and analysis (both charities use Beacon CRM).
- Excellent written communication skills, with experience producing audience-focused content such as newsletters, event communications and membership materials.
- Strong interpersonal and relationship-building skills, with the ability to engage effectively with a wide range of stakeholders.
- Strong organisational skills, with the ability to manage multiple workstreams and priorities simultaneously.
- Reliable and accurate in reporting progress, with a clear view of what's completed, what's outstanding and what's at risk
- Strong presentation skills, confidence in communicating and presenting to external stakeholders and groups, including being comfortable making phone calls where necessary
- A genuine commitment to animal welfare and enthusiasm for the mission and values of the charities.
Click apply to download the full application pack before completing your application.
Please submit your CV and a letter (maximum 2 sides of A4) describing how you meet the person specification and explaining your motivation for wanting to work with us. Please include the names of two referees who we may contact if you are shortlisted and specify your notice period.
Your application will be assessed on both your CV and letter.
Anonymous application allows us to screen applications based solely on suitability for the role.
Discover what matters to animals, develop scientific solutions to animal welfare problems and disseminate evidence-based information.
The client requests no contact from agencies or media sales.