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ProVeg International, Remote
€40,000 - €43,000 per year
Posted 1 week ago
Closing in 7 days
Church of England, Remote
Up to £48557 per annum + 48,557
Posted 1 day ago
Birmingham and Black Country Wildlife Trust, Small Heath (On-site)
£24,570 per year
Posted 2 weeks ago
Farms for City Children, Remote
Circa £55,000 per annum (pro rata)
Farms for City Children offers children and young people a week in the countryside. We are looking for a Head of Finance to join our team.
Posted 3 days ago
Leadership Skills Foundation, Remote
£23,000 - £25,000 per year
If you are great at relationship management and able to communicate effectively with people by phone, email or online chat then we need you!
Posted 3 days ago
British Mycological Society, Remote
£29,000 per annum FTE (£17,400 actual for 3 days per week)
Are you a skilled Events Officer or Coordinator looking for a flexible, home-based role with an organisation that has a nature-based focus?
Posted 2 days ago Apply Now
Closing in 6 days
Pro-Recruitment Group Ltd, Birmingham (Hybrid)
£400.00 - £430.00 per day + Inside IR35 Umbrella
Posted 3 weeks ago Apply Now
Page 4 of 7
Birmingham, West Midlands (On-site) 1.66 miles
£34,277 per year
Full-time
Contract or temporary (12 months)
Job description

Post: Support & Integration Team Leader
Department: Support
Reports to: Support Service Manager
Location: ACH Birmingham
Salary: £ 34,277 per annum
Working hours: 37.5 hours a week
Contract: Fixed term / Maternity cover (12 months)


About ACH:


Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious
lives.
ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived
experience. We provide tailored integration services that not only help individuals, but also disrupt the
systems that have entrenched inequalities in our society.
We have a track record of delivering effective support services that give refugees and migrants the tools
they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead
fulfilling lives in their new country.
By working with us at ACH, you will be supporting refugees and migrants to build a better, brighter future.


Purpose of job


The postholder will lead, develop and motivate a team of support practitioners to ensure that immediate
pastoral resettlement support packages are developed and delivered to meet the specific individual
needs of each tenant, which ultimately facilitates their moving towards living with a greater
independence.
To take overall responsibility for the successful running of the support service as agreed. In line with the
requirements of our regulatory bodies and company policies and procedures. To promote and ensure
high standards of support and involvement opportunities for our tenants.


Key Responsibilities


 Provide support, guidance and training to support team to ensure they are equipped with the
tools and skills to deliver high quality support and involvement programmes in their area. This
includes ensuring that ACH’s internal quality framework for Involvement best practice, and
relevant policies and procedures are followed. Train support team in Support Processes to ensure
that Support Plans, Risk Assessments, Reviews, Exit Interviews are carried out within the required
time frames. Carry out monthly one to one’s with staff and coordinate weekly staff meetings.
 To line manage staff team and act as the first point of contact and to effectively manage, supervise
and develop the support staff and any apprentices or volunteers.
 Support the Housing Team in receiving the new referral and these being processed to ensure
empty rooms are let. Work with the Housing Team to ensure that tenants are aware of their
responsibilities regarding rent payments and licence agreements.
 Work with other teams such as NCS and HIMILO to maintain effective internal referral procedures
for tenants to engage with wider ACH/HIMILO services.
 To maintain an excellent standard of safeguarding practice and awareness throughout the service
and staff team and to support staff on safeguarding issues. Working in line with ACH’s
Safeguarding Policy to follow up any safeguarding related issues and ensure they are dealt with
effectively with appropriate referrals to safeguarding boards, local authorities social services and
where necessary the Police.
 To provide and seek training, support and guidance for staff and to implement staff training
programmes. Ensuring all staff have completed any mandatory training and any training specific
to service delivery. Ensure that staff maintain Continuing Professional Development logs that
record trainings undertaken.
 Monitor support service ensuring that support plans and risk assessments are reviewed, evaluated
and updated regularly. To ensure all paperwork is completed to a high standard and clear and
concise records are maintained.
 Regular monitoring of Salesforce CRM, making use of data reports to ensure that support
outcomes are being reached. Carrying out quality audits of support service and report findings to
management and make recommendations for service improvements. To ensure best practice
through internal auditing and self-monitoring.
 Provide regular information and reports for Committee and other stakeholders in order to
demonstrate the impact of activities and outcomes achieved by the support team.
 Recruit, manage and motivate employees within the team, ensuring they are trained in the
performance of their duties and appraised of their performance; organise, supervise and monitor
their performance, thereby ensuring the provision of efficient, effective and high quality services.
Dealing with all personnel issues in conjunction with the HR Manager as necessary. Maintain
personal records on the HR database, manage holiday requests.
 Represent ACH professionally to external stakeholders.
 To work with the Head of Support to ensure effective administrative systems and procedures
relating to the effective running of the support service are in place.
 Manage designated caseload to a high standard keeping accurate records in CRM.
 If department is OISC registered maintain high quality case management system in line with OISC
Code of Standards.

Application resources
Posted by
ACH View profile Organisation type Non Charity Employer Company size 51 - 100
Posted on: 03 December 2025
Closing date: 14 December 2025 at 15:42
Job ref: Team Leader 12
Tags: Social Care / Development, Housing, Homelessness, Refugee / Immigration, Wellbeing, Social / Support Work

The client requests no contact from agencies or media sales.