The Head of Leadership Programmes is responsible for all aspects of Frontline’s leadership programmes (Firstline and Headline) from programme design, planning and delivery across the country. They also hold responsibility for our coaching offer - an integral part of the second year of the Frontline programme, to ensure its’ smooth operation and impact. The successful individual will bring their excellent programme management and understanding of social work to ensure the effective development, delivery and evolution of Frontline’s leadership programmes and coaching offer.

The Head of Leadership Programmes will work closely with their team to ensure programme quality remains excellent and to embed a culture of freedom and responsibility. They will set high expectations, have the ability to motivate others to deliver, and the confidence and assuredness to hold people to account.

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater ethnic minority representation in our senior roles. We know the value ethnic minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply and will keep applications open until we have satisfactory representation on the shortlist.

Please email our People team if you would like us to send you the job pack in a different file format, contact details can be found on our website.

We need an outgoing self-motivated person to enhance our work in the West Midlands.

At the forefront of the organisation, you will be responsible for maintaining partnerships, supporting tutors/coaches and delivering our programmes from volunteer recruitment and workshop delivery all the way through to evaluation. This is an “in-at-the-deep-end” role and you will flourish in a small dynamic team with real influence. 

Key Areas of Responsibility

Contributing to the development of the WM region:

• Generating new school leads and securing programmes
• Supporting a strong and supportive network of schools, Multi-Academy Trusts (MATs), universities, corporate partners and others
• Ensuring retention of volunteer coaches (meeting minimum targets set termly)
• Maintaining relationships with coaches, pupils and teachers

Create a thriving community of social mobility advocates among university students and young professionals:

• Meeting recruitment targets for tutors/coaches across the region each term.
• Training volunteers in tutoring/coaching and our pedagogy.

Oversee multiple in-school and online programmes (university student led and peer to peer) across the West Midlands:

• Setting timelines for programme start and finish dates
• Communicating with school staff weekly to provide feedback after sessions
• Visiting schools to oversee quality.
• Managing and running online sessions.

Programme Design and Delivery:

• Contributing to the design of current workshops and creating new workshops when needed
• Running in-school or digital workshops for groups of pupils (KS3-5) and facilitating university trips at the start and end of our programmes

Line managing a team of Head Coaches:

• Delivering training for Head Coaches
• Holding 1-1 appraisals to monitor performance and set actions

Embodying our values (humility, high expectations, service, responsibility and resilience) and demonstrating commitment to our mission.

Person Specification

Essential characteristics and experience:

• Passion for social mobility: we have big aims and are looking for those who share our desire to make education fairer in the UK so a person’s background does not determine their future.
• Relationship building and facilitating: this a public-facing role so you will love delivering workshops to groups as well as communicating our mission to a wide range of stakeholders (businesses, senior members of MATs, universities etc.
• Organisation: working in a fast paced young organisation you’ll be able to work between different programmes and workstreams.
• Independence: this role requires you to work independently/alone from time to time in the office and/or from home
• Resourcefulness: we’re a small, dedicated team - you must be a self-starter prepared for practical roles with lots of responsibility. A willingness to stay solution-focused with last minute challenges is a must!
• Young People: experience in a school or youth organisation/working with young people.
• Flexibility: the role will occasionally involve working evenings & weekends

Desirable knowledge/experience:

• Experience working with young people in a school or youth work setting.
• Experience recruiting volunteers.
• Experience measuring and evaluating impact
• Knowledge of programme design, pedagogy or tutoring/coaching.
• Knowledge of UK schools and UK university sector.

Benefits:

• An opportunity to contribute to a young, exciting social enterprise with scope to input widely and take on new roles.
• Starting Salary: £22k per annum • Annual Leave: 28 days pro rata
• Office space: West Midlands Office, Handsworth Wood Girls Academy, Church Lane, Handsworth, Birmingham B20 2HL
• Training: we are a reflective organisation and keen to support your professional development.

Key Information:

• Length: permanent
• Hours: Full Time
• Reporting to: Head of Region
• Responsible for: Individual Programmes
• Start Date: November 2021

An international charity are looking for a Programme Development Manager- West Africa Region.This is a regional role responsible for growing institutional funding portfolio in West Africa region, and supporting the country programme to ensure strong contract management on their funds from the Charity Partners and institutional donors. The post holder will work closely with Country Directors to initiate new donor engagements and sustain relationships with current donors; to coordinate development of funding applications; and provide support in ensuring compliance with donors' and regulations. The postholder will be will be expected to travel regularly throughout the West Africa region. Please note this role is a FTC for 12 months.

Key responsibilities

Actively identify and assess new opportunities by conducting in-depth donor and industry scans.
Develop high quality programme and projects in West Africa country offices in line with regional and country strategy
Develop and share competitive intelligence analysis and support country offices in deciding on consortia formulation or joint programme funding opportunities
Coordinate with regional offices in maintaining best practices in donor relations/engagement, sharing donor intelligence and updates regularly.
Review and provide guidance on proposals to ensure high quality standards and adherence of donor requirements.
Contribute to each country office's strategy and annual business plan development processes.
Develop staff in writing high quality proposals to illustrate the prospective institutional donors of the impact and value for money.
Provide ongoing guidance on donor policy and focus and identify institutional funding prospects beyond traditional donors.
Ensure country team and partner organisations included in funding applications are aware of donor requirements and advice on appropriate systems that may be required to ensure compliance.
Provide technical oversight to country programme teams in relation to bilateral donors' specific compliance requirements
Build the capacity of country teams on programme development, proposal writing and monitoring and evaluation.
Strengthen regional programme funding strategy in collaboration with country teams

Person specification
Knowledge and expertise in working with institutional donors including EC, DFID, SIDA and UN agencies
Significant and proven experience of successful bid leadership across development and/or humanitarian grants
Communication and networking skills for relationship building and facilitation in a multi-cultural environment
Ability to facilitate, maintain and manage good working relationships between staff, volunteers, partners, and donors.
Ability to work on short-term assignments with tight deadlines while managing multiple projects

Closing Date: 19th September 2021

Programme Co-ordinator

Full Time 37.5 hours per week 

London, Birmingham, Manchester

£20,000 per annum (plus £3,000 London Weighting if applicable) 
 

Who we are looking for

We are looking for a motivated and talented event delivery professional to join the Programmes team as a Programme Co-ordinator (internally known as Programme Associate) on a permanent contract.

This role will support the operational delivery (end to end programme management) of a specific cohort, programme or number of programmes.

The Programme Co-ordinator will work as part of a team owning the end to end experience of stakeholders on a range of programmes, helping them engage effectively with their chosen programme or programmes and ensuring they receive an excellent level of customer service.

The successful candidate will Support with stakeholder engagement, answering queries and building effective relationships, to create and maintain excellent stakeholder journey experiences. The role will also support programme delivery and attend events and will be responsible for maintaining and monitoring accurate and up to date stakeholder records and information

This team will provide the interface between the organisation and these stakeholders, liaising with other teams to ensure that they experience the highest quality service.

Applications will be considered for all office locations.

For more details, please refer to the detailed Job Description and Person Specification in the Job Pack, available in the Downloads section on our company vacancy page for this role. 
 

Who are Ambition Institute? 

At Ambition Institute we help schools tackling educational disadvantage to keep getting better, and help their teachers and school leaders to become more expert over time. That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement. 
   

Our offer 

We are happy to announce that we will be able to offer you: 

• Agile working culture, so you can control how you work.
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
• Enhanced maternity pay after a year’s service.
• Shared parental leave package.
• Access to free, confidential 24/7 wellbeing and support line. 
• Professional development offer for all staff.
• 25 days’ annual leave + bank holidays. 
• Employer pension contribution of 11% (10% pension plus 1% national insurance rebate).
• Interest free season ticket / bike loans. 
   

How to apply 

All applications must be received by the closing date, midnight on 26th September 2021.
Interviews are expected to take place on 7th and 8th October 2021.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matter to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

Programme Office and Governance Manager

Full Time 37.5 hours per week 

Birmingham, London or Manchester

£28,000 per annum (plus £3,000 London Weighting if applicable) 

Who we are looking for 

We are looking for a motivated and talented professional to join our Programmes Division as Programme Office and Governance Manager. The role is key in facilitating the mobilization and delivery of all our programmes across our varied programme suite.

This role is also responsible for providing programme office support to the Programme Executive Director, and organising, shaping and leading all departmental governance to enable the Programme Division to meet its strategic and operational objectives. This is a fantastic opportunity to lead all aspects of departmental governance and to work closely with senior stakeholders.

Based in either our Birmingham, London or Manchester office, and reporting to the Programmes Project Lead, you’ll work with the wider project management team. You’ll also work closely with senior leaders to set agendas, prepare papers, and ensure actions are followed up and decisions are recorded. You’ll provide high-quality and consistent programme office support to the Programmes Executive Director, including diary management, meeting coordination, and project management.

This exciting role is varied and complex, and will require someone with experience of managing complex projects with multiple stakeholders and workstreams. It is essential that you have excellent organisational skills and attention to detail and be able to work autonomously to manage a complex workload. You must be proactive about improving processes and solutions-focused when encountering challenges.

Who are Ambition Institute? 

At Ambition Institute we help schools tackling educational disadvantage to keep getting better, and help their teachers and school leaders to become more expert over time. That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement. 

Our offer 

We are happy to announce that we will be able to offer you:

• Agile working culture, so you can control how you work.
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
• Enhanced maternity pay after a year’s service.
• Shared parental leave package.
• Access to free, confidential 24/7 wellbeing and support line.
• Professional development offer for all staff.
• 25 days’ annual leave + bank holidays.
• Employer pension contribution of 11% (10% pension plus 1% national insurance rebate).
• Interest free season ticket / bike loans

How to apply 

All applications must be received by the closing date, 9am on 27th September 2021. First stage interviews are expected to take place 1st October 2021 and second stage interviews week commencing 4th October 2021.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matter to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year to achieve their potential. From Autumn 2021 we will have thirty-seven centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.

At this exciting time in our evolution, we are looking for candidates to take up roles as part-time Programme Support Tutors. We have roles available in our Birmingham, Coventry, and Manchester North centres. You will work closely with our existing IntoUniversity team, acting as a tutor at after-school Academic Support sessions and supporting the team with programme preparation. 

Our ideal candidate has either paid or voluntary experience working with young people, is well-organised and efficient, a good team-player and is someone excited and enthusiastic at the prospect of helping young people reach their potential.  You will have achieved a minimum of a GCSE grade C (or equivalent) in Maths and English. You might be a retired teacher keen to use your skills to continue to support children or someone who wants rewarding work to fit in with the school holidays, but applications are welcome from anyone interested. No specialist subject knowledge is required for this role and training is provided.

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We, therefore, encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.

If you believe that all young people deserve the chance to achieve their potential regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.

£37,300 - £40,248 + accountancy allowance up to £5,000 (fully qualified)

The Government Property Agency’s mission is to provide great places to work for civil servants. We are using our scale and commercial expertise to do this effectively, efficiently and sustainably, helping to support growth in all parts of the UK. We are growing rapidly through acquisition of Government properties from Departments. Turnover has risen from £0.4bn in 20/21 to £1.1bn in 21/22 and it will continue to grow as more properties are transferred and run by GPA. The postholder can be based at any of the GPA locations with Finance presence outside London. GPA has offices in Birmingham, 23 Stephenson Street, Leeds, The Lateral; Manchester, Piccadilly Gate; Nottingham, Apex Court: Newport, Wales.

Creating a first class finance function at the heart of decision making is a key priority of our transformation programme. The finance team will provide robust financial reporting and control alongside outstanding commercial business finance advice.

The Finance Operations Manager supports the delivery of high-quality accounts payable, accounts receivable and cash management services to a rapidly expanding property business. The post holder will also support the development and implementation of strategies, policies and processes governing financial transactions; ensuring they remain fit for purpose and meet GPA needs as it grows exponentially, making best use of technologies to drive continuous improvement. The role requires the post holder to lead a team of three and collaborate with a commercial partner to manage risks to customer service excellence.

The responsibilities of the Finance Operations Manager will include:

• Manage the delivery of end to end financial transaction processes including performance reports and developing a deserved reputation for excellent customer service
• Support the development and implementation of a long-term strategy for accounts payable, accounts receivable and cash management which facilitates self-service supported by technology
• Provide business guidance to support the efficient processing of financial transactions across the GPA
• Oversee the performance of outsourced finance service provider
• Support continuous process efficiencies and improvements across the function, delivering maximum value for the GPA and ensuring robust controls are in place
• Build relationships with key staff across Finance and the business in order to maintain effectiveness and relevance during change

Key Skills & Experience 

• Good knowledge and experience of finance operations (accounts payable, accounts receivable and cash management)
• Experience of working in property or estates (desirable)
• Experience of working in a working in a rapidly growing organisation (desirable)
• Experience of collaborating with outsourced commercial partners
• Communicate complex matters to a non-financial audience
• Ability to develop productive relationships and effective networks with stakeholders across government organisations
• Ability to recognise problems and identify efficient and effective solutions

For more information, please apply using the link, or contact Michael Swinburn or Jack White at our retained search agent, Robertson Bell.

We are excited to be recruiting a Product Manager to join our technology team.  This new role will help us to achieve a best-in-class digital experience for our students, colleagues, and partners, as we begin delivering our new five-year strategy that includes ambitious plans for digital transformation. It’s an exciting time to be joining us!

The successful applicant will oversee the development of our new platform for pupils, tutors, and teachers. The role will require excellent relationship management skills working to balance the prioritisation of both internal and external needs. You will support the Tech & Product Director to ensure the vision of a fully inclusive user experience for pupils is achieved, working in an agile way to gather regular user feedback.

This role may appeal to someone who has experience delivering products as part of an IT team, or has demonstrable experience delivering projects in the education sector with significant technology components. We’re looking for a self-motivated, empathetic, focused individual that is happy working with cross-functional teams and knows how to get things done! We think this is a great opportunity to join The Brilliant Club at an exciting time when technology is a key part of charity’s strategy.

The Brilliant Club exists to increase the number of pupils from underrepresented backgrounds progressing to highly selective universities. We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees from any background can thrive. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME), Lesbian, Gay, Bi, Trans including non-binary (LGBTQ+) candidates, and candidates from low income families. These groups are currently underrepresented at The Brilliant Club and we are committed to increasing representation and diversity at the charity.

Person Specification

Time and Resource Management

• Develops and delivers on plans, using appropriate product/project management tools
• Can manage organisational projects, with appropriate levels of time and resource input

External Stakeholder Knowledge and Management

• Triages relationships so that those that need it get most attention
• Manage external supplier relationships to ensure the charity receives value for money

Communication

• Listens to others and ask clarifying questions to understand the needs of users
• Confidently adapts content, tone and delivery of written and oral communications to the needs of the audience and is aware of their impact

Initiative and Problem Solving

• Identifies problems, suggests possible solutions and effectively implements agreed solutions.  

Role Specific Knowledge and Skills

• Essential – Comfortable liaising with senior stakeholders and managing competing priorities.
• Essential – Can confidently oversee multiple projects simultaneously.
• Essential – Confident gathering and challenging requirements.
• Essential – Able to work with new technologies and adapt to new approaches.
• Essential – Strong collaboration and communication skills.
• Desirable – Familiarity with Agile delivery methods e.g. Kanban/Scrum.
• Desirable – Working with users of digital products and gathering feedback.

Role specific Experience and Qualifications

• Essential – IT product/project management experience – directly, or indirectly where technology component is significant part of a wider project or programme.
• Desirable – Knowledge of Salesforce CRM.
• Desirable – Agile project management experience/qualification.

Communications and Marketing Manager

We have an exciting opportunity for a tenacious, creative Communications and Marketing Manager to ensure the organisation has a clear brand in line with its values and ethos.

Position: Communications and Marketing Manager

Location: Birmingham

Hours: Full time (37 per week) with flexible/home working

Salary: £30,000

Contract: Permanent

Benefits: Company Pension Scheme, Employee Assistance Programme, the provision of workplace wellbeing support and activities, flexible working including home working and a range of family friendly policies and subsidised parking.

Closing Date: 3rd October

The Role

As a member of the organisations management team, the Communications and Marketing Manager will steer all marketing and communication activity including writing, editing, co-ordinating and publishing content across various channels, including web site, social media, video and print maintaining a clear and consistent organisational voice. 

You will oversee the planning and implementation of communications and marketing campaigns with a clear understanding of who the audiences are and work with the services to effectively engage them. 

Duties and key responsibilities include:

• Managing the web site and all social media profiles
• Ensure consistency in messages coming out from different services and on different platforms
• Work with frontline staff teams to encourage and facilitate the creation of media content and products in a variety of digital and physical formats
• Design content with a view to search engine optimisation
• Deliver in-house communications and social media training
• Support the organisation in linking what it already does to wider national public health campaigns related to the sector, e.g. Stoptober, Mental Health Awareness week, Campaign Against Loneliness
• Provide communications support for campaigns and events
• Design marketing materials and compile service newsletters
• Explore and test ways of utilising data for reporting, promotion and marketing
• Contribute to the development of a record of evidence and statistical information to inform current commissioners and attract new business
• Advise on organisational communication in relation to enquiries from press, politicians etc. but also the communicating of internal messages

About You

We are looking for an energetic communicator with excellent engagement and interpersonal skills and a high level of detail and accuracy.

You will have experience of:

• Designing marketing and presentation materials
• Communicating with a diverse audiences and audiences at all levels
• Effectively market new services/initiatives
• Designing marketing graphics for social media
• Tools such as Wordpress, mailchimp, canva
• Microsoft office suite
• Social Media marketing

In return…

As an employer the organisation is proud to offer a range of benefits to our staff including Company Pension Scheme, Employee Assistance Programme, provision of workplace wellbeing support and activities, flexible working, including home working and a range of family friendly policies and subsidised parking.

About the Organisation

A leading provider of services to the health and social care sector, where the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Digital Marketing, Digital Communications, Digital Advertising, Communications Officer, Digital, Marketing, Marketing Officer, Marketing Executive, Digital Fundraising, Marketing Executive, Marketing Manager, etc. Communications, Communications and Engagement, Engagement, Digital, Digital Communications, Content, Corporate Partnerships, Supporter Engagement, Fundraising, Supporter, Programme, Programme Manager, Homelessness, Vulnerable Adult, Housing, Policy, Media, Donor, Major Donor, Marketing, Marketing and Communications, Marketing and Digital, Digital Communication, Digital Engagement, Fundraiser, Fundraising, Brand, PR, Public Relations, External Relations.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

People expect a modern service to feel seamless as they move through different advice areas, channels, and touch points. As we scale up cross-channel delivery of advice, we need to hide or remove silos to create an experience that feels joined-up for our clients. To achieve this, we are starting a team that will look at improving referrals as part of the client journey, either where a client is referred between Citizens Advice and another partner or internally between services. This will allow us to reduce friction for clients during the advice process and allow us to improve how we work with partners to ensure people get the support they need.

This role will sit within the referrals team, where as a delivery manager you’ll enable the agile product team to focus on the right priorities, work together effectively and deliver user-centred products and services that meet user needs and business priorities. You’ll ensure a high team standard is set, expectations are managed and identify and remove issues, blockers and risks to delivery and build the capability of your team to work effectively in an agile way, through coaching, contributing to a culture of learning and transparency, encouraging and enabling self-organisation. You’ll have excellent facilitation skills, be able to foster a feeling of safety and employ self-awareness, self-management and neutrality as needed, as well as designing and running meetings with clear purpose, using a mix of activities, tools and techniques to achieve desired outcomes.

You’ll be action orientated, with sound judgement in identifying issues and putting forward solutions and adept at drawing together insights from data, research and other sources to help inform decision-making and make recommendations. You’ll work with product managers, product designers, user researchers, service designers and developers in an agile environment. You’ll have access to the latest equipment needed to do your best work; including MacBooks, Google Suite, and software for remote and in-person facilitation. We're looking for someone passionate about services for the most vulnerable and using those to help solve society.

Our products, content and services will impact people’s everyday lives. It’s an exciting thing to be part of. We need you.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

Closing date: 20/09/2021

Interview date: 29th and 30th September 2021

This vacancy closes at 23.59 on the closing date.

Business Manager
Hours: Part Time, 20 Hours (5 half days per week)
Member of Management Team
Salary: £18,550 (£35,000 pro rata)
25 days holiday (plus bank holidays) pro-rata
Company pension scheme – 6% Employer contribution
Based at office in Wellesbourne

About the organisation:

Education for Health is a dynamic, UK based health care charity, with a primary focus of supporting health improvement. We do this by providing health care professionals with the knowledge and know-how they need to continually improve practice. This is achieved through education, training and facilitation combined with a variety of innovative and practical tools.

Our aim is to empower Healthcare professionals to best support patients with long term conditions. We offer a wide range of accredited and non-accredited training and most recently have been supporting front-line workers with our Covid-19 Resource Centre.

The role:

• Coordinates the development of the Organisation’s strategy, annual business plan and report.
• Responsible for the translation of the business plan into relevant KPIs; monitors and reports on performance against KPIs.
• Brings together monthly information packs for discussion at Executive Team level.
• Ensures as part of the management team that the Risk Register is relevant to the organisation’s activities supporting effective decision making.
• Maintains a system of policy reviews and updates.
• Works across the organisation to ensure business planning and monitoring aligns with activities; keeping the annual plan live and relevant.
• Works with our HR partners to ensure a professional and compliant HR and payroll service is delivered, records are maintained accurately, produce monthly HR MI. Keeps abreast with legal updates to ensure organisation remains in-line with current standards.
• Maintain a system of contract review and updates.
• Coordinates critical incident and complaints processes.
• Manages recruitment and induction process to ensure effective compliance and consistency across the organisation.
• Manages intern programme and co-ordinates with supporting University regarding candidates and/or projects.
• Acts as a support for staff on queries/welfare/HR/payroll/equipment. A ‘go-to’ individual if anything is needed.
• Management of the company pension scheme and health plan, including regular communication/reporting with the providers.
• Management of allocated budgets and finance approval.
• Support and training for line-managers on HR matters.
• Line management of office admin/EA.

Closing date: 2nd October 2021

If you would like to apply for this position, please click the apply button and attach your CV and covering letter, it will be sent automatically to us.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

No agencies please.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Project Development Analyst can be based in any of our national offices, and will join the Pension Wise team in supporting the development and improvement of this exciting and evolving service. This role involves working with the Project Development Manager to provide data analysis, research and project management support to the wider service delivery team and funder. 

We’re looking for someone who has exceptional analytical and communication skills, who is comfortable in presenting data and making recommendations based on your research. You’ll be adept at building effective working relationships with stakeholders, and you’ll have experience of investigating service problems using, for example, stakeholder interviews, data analysis and desk-based research. You’ll be comfortable managing projects within established project management methodologies, and identifying and proposing opportunities for improvement. 

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Closing date: 3rd October 2021

Interview date: 13th October 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

A core element of our Future of Advice strategic framework is to advance equity, diversity and inclusion (EDI) across our service. This role sits within the EDI Team, which provides strategic leadership and expertise on the delivery of Citizens Advice EDI goals, across the organisation. The team aims to secure​ an equitable and inclusive service for all clients, staff and volunteers.

The EDI team has three key business priorities for 2021/22
1) Improving the accessibility and inclusivity of our services
2) Addressing workforce equality disparities and advancing inclusion
3) Continuing to build EDI capabilities service wide

In this role, you will lead a high profile, strategically important programme of work to achieve greater diversity within our workforce and create an equitable and inclusive working environment service wide. You will be expected to contribute to our thinking and challenge the organisation to address equity disparities by working with our workforce, and helping everyone play their part in transforming the way we advance EDI in the organisation. You will be someone who takes a social justice approach to advancing EDI within workplace practices.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

Closing date: 29/09/2021

Interview date: TBC

This vacancy closes at 23.59 on the closing date.

Community Places Manager

Location - Birmingham

Full time

Permanent

£34,663

Bournville Village Trust are thrilled to be recruiting for a Community Places Manager to join the Community Development team.

The Community Places Manager will play an integral part in helping BVT to achieve their mission of "creating and sustaining communities where people can thrive". This is an exciting role for someone with extensive leadership skills as you'll be managing, supporting and delivering high quality social impact at the BVT community places and delivering the trust's community and development activity.

You will need to be confident in managing, leading and motivating staff, volunteers, and others across the organisation as well as building effective relationships with diverse people in the community. Helping organisations to improve their capacity (funding, leadership, social impact, engagement, diversity) is a key element of this role so a good track record in helping organisations to grow is important. You will also need to effectively lead on the design, implementation, monitoring and reporting of strategy, policy and guidance that supports BVT's management of its Community Places portfolio as well as be confident at managing budgets.

We would love to see applications from candidates who can deliver valuable community development outcomes whilst keeping BVT's business and social ambitions at the heart of all we do. If you have excellent organisational skills, problem-solving skills and are confident in your ability to effectively communicate with people at all levels then please apply.

Closing date: 09:00 Monday 27th September 2021

Please note that CV's will not be accepted. To apply you will need to complete an application using the link via our website.

We encourage potential candidates to get in touch to find out more about this role. To set up an informal conversation please email Cheryl Garvey (Head of Community Development) with your contact details including a number you can be contacted on.