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Programme manager jobs in richmond upon thames, greater london

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British Heart Foundation, London (Hybrid)
£26,000 - £30,000 per year + benefits
Posted today
Citizens Advice Camden, Camden Town (Hybrid)
£28,830 – £36,840 pa (depending on experience and qualifications)
Posted 1 day ago
Rinova Limited, London (On-site)
£28,000 - £30,000 per year
Seeking an experienced or aspiring Project Officer used to working with young people and adults entering or re-entering the world of work
Posted 1 day ago Apply Now
Rainbow Trust Children's Charity, Leatherhead, Surrey (Hybrid)
Up to £22,000 per annum, plus cost of a CoIF or CIM qualification+ benefits
Posted 2 weeks ago Apply Now
Closing in 7 days
Forces Employment Charity, London (Hybrid)
£28,000 - £30,000 per year
An exciting opportunity to join Forces Employment Charity
Posted 1 week ago
Closing in 6 days
Cats Protection, Remote
Up to £35,065.63 per year
National Media Officer
Posted 1 day ago
Good Company (Surrey), Epsom, Surrey (On-site)
£27,000 per year
An exciting opportunity to help Good Company with the implementation of our new Fundraising Strategy
Posted 4 days ago Apply Now
Great Ormond Street Hospital Children's Charity, Bloomsbury (On-site)
£72,000 per year
Posted 1 week ago
L'Arche, City Of London (On-site)
£30,706 FTE per annum (including London Weighting). Pro rata: £12,282.40
Posted 1 week ago
Closing tomorrow
Bliss, London (Hybrid)
£35,793 FTE
Join the leading national charity supporting families of babies born premature or sick in the UK.
Posted 1 week ago
Closing tomorrow
Prospectus, London (On-site)
Circa £30,000 per annum (FTE)
Posted 3 weeks ago
Page 27 of 40
Greater London (Hybrid)
London, Greater London
£26,000 - £30,000 per year + benefits
Full-time
Contract (12 months)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Are you a 1st line support engineer with exceptional customer service skills?

If so, you could be the Service Desk Analyst we need!

About the role

In this role you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.

A service desk expert you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you’ll ensure that our central knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.

With a high percentage of customers supporting our work in Retail, you’ll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with the support rota.

Working arrangements

This is a fixed term contract covering an internal secondment.

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, approximately three days a week. Working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day).
 
The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6.
 
About you

With previous service desk experience, having working in the SD environment previously, you'll have excellent customer service and communication skills, being used to working in a busy service desk team. You'll also have excellent telephone and customer handling skills to back up your technical and fault diagnosis experience. 

You’ll have strong troubleshooting skills, keeping the Customer informed of progress against their respective issues, ensuring an effective follow-up to ensure all service has been delivered and completed to the Customer's satisfaction.

With good knowledge of Windows OS (Win 10 and above), you’ll also have knowledge of LAN/WAN networking essentials and extensive experience of MS Office suite of Applications (2010 and above). You’ll have previous experience with administration of Users within Active Directory and Remote Support Tools (i.e. VNC, RDP etc.).

You'll have good knowledge of ticket and case management techniques, able to manage your own queues and workload to meet demand. You’ll be able to remain calm and focused, and will have strong organisational skills, able to use prioritisation and escalation techniques, and able to develop strong working relationships with the team and contacts across the organisation. 

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
 
What can we offer you?

Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. 

Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

Interview process 

First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams. 

How to apply 

It’s quick and easy to apply for a role at BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. 

Posted by
British Heart Foundation View profile Organisation type Registered Charity Company size More than 1000

Our vision is a world free from the fear of heart and circulatory diseases.

British Heart Foundation logo Play
Posted on: 17 June 2025
Closing date: 30 June 2025 at 09:33
Job ref: 18564
Tags: IT, Customer Service