Programme manager jobs in west ealing, greater london
Here at the IOP we are looking for a Community Support Officer (Engagement and Volunteering for a fixed period of 12 months) to support us in our mission.
What is it like working at the IOP?
The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.
Our comprehensive benefits package including:
- An excellent pension scheme - (up to 12% company contribution)
- Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
- Floating bank holidays (choose where to take your bank holidays throughout the year)
- Generous annual leave (25 days starting as a standard)
- Flexible working and much more!
The Role
What will I be doing?
As the Community Support Officer (Engagement and Volunteering), you’ll be at the heart of our work to build a vibrant, inclusive physics community. You’ll be the first point of contact for our volunteer-led Groups, Nations, and Branches — helping them to thrive, connect, and deliver meaningful activities that bring physics to life.
Your role will be varied, people-focused, and purpose-driven. You’ll:
- Support and empower volunteer committees with planning, elections, onboarding, and governance
- Design and deliver engaging training and resources to help volunteers feel confident and connected
- Celebrate and recognise contributions through awards, spotlight stories, and appreciation campaigns
- Coordinate inclusive events and forums that foster collaboration and community
- Use data and feedback to evaluate impact, improve experiences, and inform decision-making
- Champion collaboration and best practice across committees, departments, and the wider IOP network
You’ll work closely with passionate physicists, volunteers, and colleagues across departments — from Communications and EDI to Learning and Skills — to ensure every member feels supported, valued, and inspired.
Projects you work on may include:
- Creating a new Volunteering Guide and Welcome Handbook
- Designing and delivering onboarding and training for new committee members
- Organising flagship events like the annual Committee Welcome Day
- Helping shape our first Volunteering Development Plan and inclusive volunteering strategy
You’ll also be part of a wider team of Community Support Officers, each with their own focus area, working together to build a connected, thriving membership community.
Who will I work with?
As a Community Support Officer (Engagement and Volunteering), you’ll be part of a dynamic, collaborative environment where relationships matter. You’ll work closely with:
- The Community Support team and Student & Early Career Support Officer – sharing insights, coordinating efforts, and supporting each other to deliver a seamless member experience.
- The wider Membership department – especially colleagues in Professional Registration, Events & Conferences, and CPD – to ensure volunteer activities align with member development and recognition.
- Cross-functional teams across the IOP – including Science and Innovation, Education and Workforce, EDI, and Public Engagement – to embed inclusive practices and amplify the impact of volunteer-led initiatives.
- Members across our Groups, Nations and Branches (GNBs) – building trusted relationships with committee members, volunteers, and local champions to support their work and celebrate their contributions.
- External partners and sister societies – occasionally collaborating on joint events, campaigns, or volunteer initiatives that extend our reach and deepen our impact.
You’ll be a connector, a collaborator, and a champion for community – helping people feel supported, empowered, and proud to be part of the IOP.
Ideally, we hope you’ll apply if your skills include:
Essential Criteria
Whilst we’re not looking for perfection, we are looking for someone who:
- Loves people – you’re empathetic, approachable, and passionate about helping others feel seen and supported
- Thinks inclusively – you understand what makes engagement meaningful and accessible for everyone
- Communicates clearly – whether it’s writing a guide, running a training session, or answering a query
- Is organised and proactive – you can juggle priorities, meet deadlines, and keep things running smoothly
- Is digitally confident – you’re comfortable using tools like Salesforce, MS Teams, and online platforms
- Is a team player – you collaborate, share ideas, and support others to succeed
Experience working with volunteers, committees or in a membership or charity setting is a big plus — but if you bring the passion and potential, we’ll support you to grow.
Nice to have
- A full driving licence and access to a car is desirable, as some travel may be required.
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!
Application
Alongside your CV, please ensure you include a cover letter stating how you meet the person specification.
How will I be working?
The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.
Why should I want to work for the IOP?
The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.
To apply for this role please click the link below, best of luck with your applications!
We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.
We strive to make physics accessible to people from all backgrounds.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real and lasting difference to the lives of young people in London?
The Role
An exciting opportunity to be part of a LGBT+ support service.The successful candidate will provide effective person-centred support to LGBT+ people living in Causeway’s specialist LGBT+ supported housing.Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.Support LGBT+ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these. Contribute to risk assessment and safeguarding plans. Ensure clients settle into their accommodation and become familiar with the local area. Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements. Contribute to client involvement within the LGBT+ supported housing service. Be aware of trauma informed working, particularly with regard to trauma experienced by LGBT+ people. Ensure clients are linked into appropriate support services and sustain engagement with services.
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.
About You
You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work.
The client requests no contact from agencies or media sales.
Ideal role for a company accountant / bookkeeper (must be at least AAT qualified) to manage the day-to-day accounts, as well as to contribute to the wider operations of this highly successful education provider that runs schools and teacher training using the Montessori approach.
Specifically, as Finance and Operations Officer, reporting to the Head of Finance and Administration (HoFA), your remit will include:
- accounts receivable/payable, credit control, reconciliations, and audit preparation;
- providing financial and operational support to staff throughout the organisation;
- supporting HoFA to prepare and deliver accurate and regular management accounts, budgets and forecasts, one-off finance reports, and grant reporting;
- overseeing facilities management, ensuring the maintenance and security of all buildings;
- working with School and Training Centre staff to carry out risk assessments where appropriate and monitor all sites to ensure that they are carried out and comply with risk assessments; and
- overseeing Early Years Funding (EYF) for all school sites.
Key requirements include:
- AAT qualified or working towards a recognised accounting qualification (e.g. ACCA, CIMA)
- strong numeracy skills and confidence handling financial information, with experience of bookkeeping or finance systems (e.g., Sage 50) or a willingness to learn
- an understanding of facilities, health and safety, and data protection.
Equally important will be your excellent organisational skills; your initiative; a hands-on approach and a proven track record of seeing projects through to completion. Good oral and written communication skills are also key.
Experience within a school and / or not-for-profit organisation is desirable, albeit not essential. Experience with grant management processes would also be highly desirable.
The Maria Montessori Institute offers a generous starting salary plus excellent benefits, including CPD opportunities, pension contribution, life assurance, 32 days' holiday plus bank holidays, lunch onsite during term time, cycle to work scheme and an employee assistance programme.
To apply, please email your CV and supporting statement (to be a maximum of 2 pages) to Jonathan McIntyre, Managing Director at CJA Group by clicking apply.
Your supporting statement is a vital part of the application process: applications submitted without a supporting statement will not be considered.
Closing date: midnight on Sunday 7th September 2025.
MMI is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Statutory checks including a satisfactory DBS certificate and references will be a requirement for this role. This role is classed as regulated activity with children and is exempt from the Rehabilitation of Offenders Act, 1974
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref: VES-251
Are you a proactive, organised and empathetic individual with a proven track record of working with children, young people, and/or vulnerable adults, delivering effective interventions that have resulted in positive outcomes? Looking for a highly rewarding new career opportunity?
If so, St Giles is looking for a Specialist Caseworker to utilise their expertise and secure positive outcomes and ensure the safety of young Londoners, reducing risk, advocating their perspective to other professionals and equipping them to take their next step on a path away from harm and towards fulfilling their potential.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will be responsible for providing young person-centred holistic support aligned with St Giles' service delivery model and conducting robust risk and strengths-based needs assessments, prioritising safeguarding and ensuring appropriate interventions and escalation of risks. Working closely and collaboratively with other members of the VESS team, you will also be expected to develop and maintain strong relationships with key stakeholders, plus make appropriate onward referrals and signposting to support services and positive activities, advocating for young people's access to entitled services where necessary.
We will rely on you to accurately record all aspects of work, including action plans, outcomes, and session data, while also efficiently closing cases, identifying appropriate referral routes for ongoing support and crisis management and acting in strict accordance with safeguarding legislation and guidance.
What we are looking for
- Experience independently addressing safeguarding issues with children, young people, and adults at risk of violence or exploitation
- Skilled in conducting thorough risk assessments and identifying the needs of young people at risk of significant harm
- Proven ability to work effectively as part of a multi-agency team
- Comprehensive understanding of the complex issues facing young people
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A professional, collaborative and flexible approach to your work
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment
If you have any queries, or require further support, please visit our website.
Closing date: 11pm on 31st August 2025 Interview date: 8th September 2025
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Interim Director of Finance & Operations (Environmental Charity, Home based in England)
Contract: Interim circa £500 a day ltd company, or £75k per annum PAYE , 4-day week, approximately 9-month assignment. Weekly travel to London.
The Opportunity
An exceptional interim Director of Finance & Operations (DFO) is sought to join at a pivotal moment in this organisation’s journey.
Operating in a challenging financial context, with a deficit budgeted for the current financial year following a major change programme, the incoming DFO will play a critical role in restoring financial stability, strengthening governance, and ensuring robust infrastructure across finance, IT, facilities and compliance.
Key Responsibilities
- Provide effective leadership of Finance, IT, Governance and Facilities, ensuring development and implementation of strategies and effective practices across all operational areas.
- Drive financial recovery and sustainability: deliver robust financial planning, budgeting, reporting and control processes, while providing clear and strategic advice to the Board and Executive Director.
- Lead on governance, including regulatory compliance, Board reporting, and supporting a review of the organisation’s dual legal structure (limited company and charitable trust).
- Oversee people management within the Finance team, ensuring high performance, effective development, and clear leadership through a period of significant change.
The Candidate
- Professional accountancy qualification and significant leadership experience at Director level, ideally including the charity sector.
- A strong track record of restoring financial stability and leading organisations through periods of financial and cultural change.
- Experience of managing governance, compliance, IT and central services.
- Excellent judgement, interpersonal and influencing skills, with the ability to handle sensitive and complex issues (e.g. disciplinary/capability cases, compliance matters, decision-making in ambiguity).
For further information and to apply for this exciting interim opportunity, please contact Syed at Civitas Charity Recruitment.
Chief Executive Officer
We are seeking a dynamic and mission-driven leader to guide a national health and professional membership charity through its next phase of growth and impact.
Position: Chief Executive Officer
Salary: £400 per day (Freelance, no benefits)
Contract: 12 months freelance contract, with potential extension
Hours: Part-time, 3 days per week (flexible)
Location: Remote, with occasional travel
Closing Date: 19th September 2025
About the Role
As CEO, you will provide strategic leadership, working closely with trustees to shape the charity’s direction, ensure strong governance, and lead fundraising and income generation. You will act as the external face of the organisation, building partnerships across health, education, and policy networks while supporting and inspiring a small but committed team.
Key responsibilities include:
- Providing visionary leadership and strategic direction
- Driving membership growth and engagement
- Leading fundraising and income generation strategies
- Overseeing financial sustainability, reporting, and compliance
- Managing external communications and strengthening national profile
- Representing the charity nationally and internationally
About You
We are looking for someone with the vision, drive, and experience to take the organisation forward. You will bring:
- Proven leadership in the charity/not-for-profit, health, education, or wider social impact sector
- Experience in fundraising, income generation, and partnership building
- Strong financial and governance oversight skills
- Excellent communication, advocacy, and stakeholder management abilities
- Commitment to equity, inclusion, and the organisation’s mission
- Flexibility to balance strategic leadership with hands-on delivery in a small-organisation context
While not essential, experience in school and/or public health nursing or wider public health and experience in membership growth or communication management would be a valuable asset.
About the Organisation
A nationally recognised UK health and professional membership charity, established in 2006. They champion excellence in school and public health nursing, influence health and care policy, and support professionals working with children, young people, families, and communities. Though modest in size, the charity is widely respected as an influential voice in reducing health inequalities and shaping policy that improves outcomes for children and young people.
Other roles you may have experience of could include: Charity CEO, Director of Strategy, Director of Programmes, Head of Policy and Partnerships, Non-Profit Leader, Director of Operations, Membership Director, or Fundraising and Partnerships Lead. #INDNFP
Apply now to help shape the future of school and public health nursing in the UK.
We're looking for a kind, compassionate and resilient Support Worker to join our East London Hospital Discharge Service in Tower Hamlets. No personal care or experience is required, just the right values.
£28,808.00 per annum, working 40 hours per week. Fixed term contract of 1 year.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Manager
* Provide support 9am-5pm 7 days a week
* Assess prospective discharges within 3-5 hours of receiving referral information.
* Support the customer to settle in and meet their immediate social care needs.
* Update the Discharge/Patient Flow Team on patient progress on a weekly basis.
* Escalate concerns to the Discharge Team and urgent concerns via the Crisis Line.
* Proactively monitor customer's mental state, ADLs and move-on plans.
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
* Support customers to access activities and services in order to maintain and improve well-being, access benefits and reduce isolation.
* Maintain regular communication with Hackney Council (Local Authority) to facilitate re-housing.
* Develop and maintain links with all key agencies and service providers in the local community.
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills.
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Relationship-building
Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.
Motivation
Committed to making a positive impact for individuals.
Adaptability
Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes.
Communication
The ability to collaborate with and influence a wide range of people in person and through written communication.
Problem solving
The ability to objectively analyse situations, using information and clear judgement to generate effective response.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for the full job description.
Support Worker at Plus Services
Are you a positive, engaging and caring person that wants to make a real difference to the world?
Do you think the greatest gift you can give is to make other people’s lives better?
Do you believe that people living with Learning Disabilities and Autism should have happy fulfilling lives, with access to the Community and enjoy the same things the rest of us take for granted?
If you answered “Yes” to these 3 Questions then Plus has an amazing role for you!!!!!
Who are Plus Services?
Plus is one of the most respected Learning Disability and Autism Charities in London with a proud history stretching back more than 30 years. We have an amazing team that is dedicated to supporting people to live their best possible lives and we have literally changed people’s worlds with the support we have provided.
Our Client Group is quite varied and during the recruitment process you would be specifically recruited to work with those that your personality, skills and experience would fit best with. Some have really challenging behaviour, but unless you had the capability to best serve those people you would be assigned to a different group. So, there is no need to worry about being out of your depth.
We also provide industry leading training and on-going support, so rest assured you will be ready for anything the job throws at you. I cannot promise you it will be easy, but I can promise you it will be worth it. And when you go home you will know you have made a massive difference and the world is a slightly better place as a result of your efforts.
Who are you?
You are a caring, compassionate and capable individual? You could be either already working within Social Care or are thinking about joining the sector. We recognise everyone, regardless of their personal history, talents, abilities and unique personal qualities
What does matter is you must care and you must want to enhance the lives of the people who we support and rely on us.
You will need to be comfortable spending large amounts of your day one-to-one with the Service Users, there is no leaping from client to client here with 15 minute blocks. You will need to be happy supporting people to learn new skills and become independent. And you will need to thrive on taking people out into the big wide world, expanding their horizons, bringing a smile to their faces and adding a spring in to their step.
To be considered for the role you will need to be able to:
• Do your share of weekend shifts, sleep-ins, waking nights and bank holidays.
• Be physically fit and able to move freely and physically and to support service users who may be physically dependent.
• Have a supportive attitude and want to help individuals to maximise their lives.
• You must be able to support people with Learning Disabilities who have different ways of expressing themselves
• Understanding of supporting people with autism would be an advantage but not essential
• Be eligible to work in the UK
In return we offer opportunities for professional development and real job satisfaction. We can help you to develop your professional skills and knowledge and progress toward recognised qualifications such as Diploma in Adult & Social Care levels 3/4/5.
Available positions:
Full time Support Worker (38 Hrs per week)
Locations: Sydenham, Lewisham
Pay: £27,367
Holidays: 28 days per Annum
Part time Support Worker
Locations: Sydenham, Lewisham
Pay: £27,367 pro-rata
Holidays: 28 days per Annum (Pro Rata)
Bank Support Worker (zero hours contact)
Location: Lewisham
Salary: £13.85 per hour.
Holidays: Based on hours accrued
Our benefits package includes:
• Pension contribution scheme
• Fully funded Learning and Development
• Company employee assistance programme service
• Sleep in allowance
Charity ref number: 1031595
Support Worker at Plus Services
Are you a positive, engaging and caring person that wants to make a real difference to the world?
Do you think the greatest gift you can give is to make other people’s lives better?
Do you believe that people living with Learning Disabilities and Autism should have happy fulfilling lives, with access to the Community and enjoy the same things the rest of us take for granted?
If you answered “Yes” to these 3 Questions then Plus has an amazing role for you!!!!!
Who are Plus Services?
Plus is one of the most respected Learning Disability and Autism Charities in London with a proud history stretching back more than 30 years. We have an amazing team that is dedicated to supporting people to live their best possible lives and we have literally changed people’s worlds with the support we have provided.
Our Client Group is quite varied and during the recruitment process you would be specifically recruited to work with those that your personality, skills and experience would fit best with. Some have really challenging behaviour, but unless you had the capability to best serve those people you would be assigned to a different group. So, there is no need to worry about being out of your depth.
We also provide industry leading training and on-going support, so rest assured you will be ready for anything the job throws at you. I cannot promise you it will be easy, but I can promise you it will be worth it. And when you go home you will know you have made a massive difference and the world is a slightly better place as a result of your efforts.
Who are you?
You are a caring, compassionate and capable individual? You could be either already working within Social Care or are thinking about joining the sector. We recognise everyone, regardless of their personal history, talents, abilities and unique personal qualities
What does matter is you must care and you must want to enhance the lives of the people who we support and rely on us.
You will need to be comfortable spending large amounts of your day one-to-one with the Service Users, there is no leaping from client to client here with 15 minute blocks. You will need to be happy supporting people to learn new skills and become independent. And you will need to thrive on taking people out into the big wide world, expanding their horizons, bringing a smile to their faces and adding a spring in to their step.
To be considered for the role you will need to be able to:
• Do your share of weekend shifts, sleep-ins, waking nights and bank holidays.
• Be physically fit and able to move freely and physically and to support service users who may be physically dependent.
• Have a supportive attitude and want to help individuals to maximise their lives.
• You must be able to support people with Learning Disabilities who have different ways of expressing themselves
• Be eligible to work in the UK
In return we offer opportunities for professional development and real job satisfaction. We can help you to develop your professional skills and knowledge and progress toward recognised qualifications such as Diploma in Adult & Social Care levels 3/4/5.
Available positions:
Full time Support Worker (38 Hrs per week)
Locations: Sydenham, Lewisham
Pay: £27,367
Holidays: 28 days per Annum
Part time Support Worker
Locations: Sydenham, Lewisham
Pay: £27,367 pro-rata
Holidays: 28 days per Annum (Pro Rata)
Bank Support Worker (zero hours contact)
Location: Lewisham
Salary: £13.85 per hour.
Holidays: Based on hours accrued
Our benefits package includes:
• Pension contribution scheme
• Fully funded Learning and Development
• Company employee assistance programme service
• Sleep in allowance
Charity ref number: 1031595
The Daniel Spargo-Mabbs Foundation is a drug and alcohol education charity that aims to support young people to make safe choices about drugs and alcohol and reduce harm. We do this through increasing understanding of the effects and risks, and helping to develop life skills and resilience. The Foundation was set up in January 2014 by Tim and Fiona Spargo-Mabbs in response to the death of their 16-year-old son Daniel having taken ecstasy
We are recruiting a Drugs Education Coordinator (Scotland) to join our team. This role will involve the coordination and delivery of DSMF drug education in Scotland, based in the Grampian region, working with the Head of Education and Engagement and Director to develop provision regionally and more widely.
Suitable candidates will:
- be passionate about supporting young people to make safer choices about drugs and alcohol
- have experience of developing and delivering drug and/or alcohol education in schools, colleges and/or the community
- have experience of working with young people, including a knowledge of substance use and its impacts
- have experience of project coordination, with excellent organisation skills
- be a skilled and effective communicator, both in writing and orally, with a wide range of people and agencies
- enjoy working remotely in a small and busy team
The client requests no contact from agencies or media sales.
WHO WE ARE
Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, the United States, Germany, Italy, Spain, Mexico, Brazil and India.
Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky News, The Times, The Guardian, The New York Times and many more.
Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.
We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected and are no longer exploited for human consumption.
Animal Equality UK’s current key campaigns include:
- Strengthening enforcement of animal protection laws.
- Halting the expansion of Scotland’s salmon farming industry.
- Achieving a ban on foie gras imports.
- Securing species-specific slaughter legislation for fish.
- Inspiring the public to eat plants, not animals.
ABOUT THE ROLE
Animal Equality’s campaigns have driven Parliamentary debates, legal victories, policy shifts, corporate commitments, mainstream media coverage, and inspired thousands of individuals to change their diets.
We are seeking a creative, driven, and strategic Campaigns Coordinator to deliver our current high-impact campaigns with a view to exposing the cruel animal agriculture industries, influencing decision-makers, and mobilising the public to create lasting change for farmed animals.
Working closely with team members, the Campaigns Coordinator will design and deliver imaginative campaigns while working in alignment with the organisation’s wider mission: to end factory farming. The role requires initiative, creativity, tenacity, and a solutions-focused mindset, as well as the discipline to execute projects effectively and professionally.
The Campaigns Coordinator will report to the Campaigns and Public Affairs Manager and work closely with others across our UK and international teams. You will play a key role in coordinating and inspiring volunteers and external stakeholders.
JOB DESCRIPTION
- Campaign delivery: Drive Animal Equality’s high-impact campaigns, bringing the plight of farmed animals into the public consciousness. Plan, coordinate, and implement imaginative and effective campaign actions that influence policy-makers, businesses, philanthropists, and the public. Produce clear, compelling, and engaging campaign resources.
- Stakeholder management: Build and maintain strong relationships with decision-makers, experts, regulators, allied organisations, and members of the public to strengthen campaign outcomes.
- Volunteer mobilisation: Grow and energise our Animal Protectors network through training, regular newsletter communication, and opportunities for online and in-person action.
- Peaceful protest coordination: Organise creative, non-violent demonstrations and direct actions that advance campaign objectives and attract media coverage.
- Research and uncovering malpractice: Conduct desk-based research, including FOI requests and collaboration with academics, to uncover questionable industry and regulatory practices, and inform evidence-based campaigns.
- Uncover scandals through desk-based research: Using Freedom of Information requests, conducting research, working with academics, and liaising with concerned members of the public, support the release of exposés that demonstrate the reality of animal agriculture.
- Media generation: Work with Animal Equality’s Marketing and Communications teams to design noteworthy content, ensure strong campaign narratives, and maximise media exposure.
- Support our digital campaigning work: Work alongside colleagues in our international Marketing and Communication Departments to engage the public through our multi-channel communication strategy. Assist with the development of content for our website, social media, YouTube and other platforms to successfully share plans and updates in relation to Animal Equality’s campaign priorities.
- Project management: Manage multiple projects simultaneously, ensuring deadlines, budgets, and objectives are met.
- Campaign evaluation: Monitor, measure, and report on campaign impact, adapting tactics as needed to ensure effectiveness.
- Policy oversight: Stay informed about relevant political and legislative developments to identify opportunities and risks for our campaigns.
- Represent Animal Equality’s culture: Support Animal Equality’s life-saving work by producing high-quality output, embracing and representing the organisation’s culture principles proudly at all times, and supporting our philanthropic efforts.
- Support with other ad hoc duties, as requested by your line manager.
ABOUT YOU
You are a professional, confident, and resilient campaigner who thrives in a fast-paced environment and is committed to Animal Equality’s objectives. You are adaptable, with excellent interpersonal skills, and a positive outlook. You are curious, creative, and agile, able to think outside the box and solve problems. You can move seamlessly between big-picture strategy and on-the-ground delivery, bringing fresh ideas and relentless energy to every project.
You actively seek constructive feedback and use it to continuously improve your work. You show ownership and a growth mindset that is focused on improving the world for farmed animals. Knowledge of farmed animal issues and alignment with Animal Equality’s mission is a must, as is professionalism, adaptability, and discretion.
You must have a minimum of three years’ experience in campaigning, advocacy, or directly related fields, with a proven ability to design and deliver successful campaigns.
You will be based remotely in the UK. In addition to monthly meet-ups, some travel within the UK may be required for demonstrations, meetings, and events. While not common, occasional evening or weekend work may be necessary to support campaigning activities. Any additional hours worked and agreed with your Manager can be reclaimed as TOIL.
BENEFITS
- Holiday entitlement equal to 33 days per year (including standard public holidays).
- Personalised employee assistance programme (EAP): An Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The programme offers several services, such as a 24/7 confidential helpline and expert cognitive behavioural therapy.
- Flexible hours, with the option to start between 8am and 10am and finish between 4pm and 6pm.
- Able Futures Support: The service is a nine-month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and build coping skills and resilience to thrive at work.
- Yearly stipend to access learning and development resources to help employees further grow their personal and professional skills.
- A free vegan lunch every month at the Animal Equality monthly meetups.
APPLY NOW
For more information and to apply, please visit our vacancies page.
Closing date: 5.00pm on Friday 19th September 2025.
Animal Equality’s vision is a world in which all animals are respected and protected.


WE ARE SEEKING A POLICY OFFICER
About the Department/Role
The Church of England is continually striving to improve its safeguarding practices. The 2020 report by IICSA on the Church highlighted failures in respect of child sexual abuse and, more broadly, the challenges facing the Church to get safeguarding right.
The Church's aspiration is that safeguarding is not experienced and approached as a matter of administrative compliance. Rather, it should be what the Church is - something that flows from its core beliefs and values, part of its DNA.
The Church has made important and positive strides over recent years. There is, however, still much to be done to keep children and vulnerable adults safe, and to promote their well-being. The Church is a complex collection of different bodies. Most of the safeguarding work is carried out locally within the 42 dioceses and cathedrals in England. This work is supported centrally by a National Safeguarding Team (NST).
What you'll be doing
The Church of England seeks a committed and collaborative Safeguarding Policy Officer to join the National Safeguarding Team. This role is central to developing, revising, and implementing national safeguarding policies that protect and support all members of the Church community.
Working closely with Safeguarding Policy and Development Leads, you'll ensure policies are grounded in academic research, aligned with legislation and canon law, and informed by survivor experiences and Church-wide learning.
In this role, you will:
- Co-manage the development and roll-out of safeguarding policies, codes of practice and guidance
- Collaborate with stakeholders, including survivors, bishops, Diocesan Safeguarding Officers, and Church bodies
- Ensure policy relevance across dioceses, parishes, cathedrals, religious communities, and theological institutions
- Lead the coordination and improvement of the safeguarding e-manual
- Engage with NCIs departments to embed safeguarding policy into wider initiatives
- Support the NST's learning and review cycle to refine policies over time
- Represent survivor perspectives within policy, training, and quality assurance activities
- Provide briefings and respond to safeguarding queries from Church bodies
- Take ownership of non-legislative content creation related to safeguarding
Key role requirements
- A basic DBS check will be required as part of our pre-employment checks.
- This is a hybrid role, and working arrangements can be discussed with the hiring manager.
- Please note: This is a fixed-term opportunity, and we are seeking to appoint three candidates across the following contracts:
- 1 position: 2-year fixed-term contract
- 2 positions: 15-month fixed-term contracts
About You
The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.
You will need to be/have:
To thrive in this role, you'll bring a unique blend of analytical skill, emotional intelligence, and commitment to safeguarding excellence. Below are the essential and desirable qualities we're looking for:
- A degree is not required for this role; however, the candidate will need to evidence at least 5 years of relevant experience in a similar field
- Strong written communication, able to tailor content for diverse audiences
- Skilled in analysing complex and conflicting information and distilling it into clear policy or guidance
- Confident working collaboratively across internal and external partnerships
- Able to lead and facilitate stakeholder groups to achieve outcomes
- Able to build trusted relationships with varied stakeholders, including survivors and Church colleagues
- Ability to communicate sensitively and effectively with individuals from all backgrounds, both written and verbal
- Experience in producing clear, effective policy and guidance for a range of audiences.
- Knowledge of national safeguarding legislation, statutory guidance and policy (e.g. Children Acts, Care Act, Working Together, criminal justice legislation), both current and historical, as relevant to non-recent abuse.
Please refer to the Job Description for more information about the role and person specification.
What we offer
Your Salary
- A salary of £48,557 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
Your Benefits
- 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario, and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
-
Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
- Access to Occupational Health and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
ABOUT NATIONAL CHURCH INSTITUTIONS
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.
We Include. You Belong.
Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.
Living out our values in all that we do, we:
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you.
Please note: You must have the right to work in the UK to be considered for the role.
External Interviews will take place on 15 & 16 September 2025.
We're looking for a kind, compassionate and resilient Enhance Support Worker to join our Shirland West service in Westminster.
£29,057.60 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
What you'll do:
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
* Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours
What you'll bring:
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for the full job description.
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £36,724.54 per annum
Remote: This role is homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
As the National Body for Youth Work in England, we are ambitious for youth work and for young people and are determined that all young people should have the opportunity to benefit from the life-changing impact of qualified youth workers and trained volunteers.
To support our mission we are seeking enthusiastic, skilled and JNC qualified professionals to join us as Academy Tutors.
Our Academy Tutors will deliver inspiring training, develop and review resources and ensure all activities are in line with both NYA and external expectations of quality and expertise. The post will require a commitment to continuing engagement across the sector and beyond to ensure the NYA Academy’s work is rooted in the needs of young people and youth work.
The Academy Team are reflective expert trainers and facilitators. They can support the development of knowledge and skills; deliver innovative and engaging projects that benefit youth work and young people; and work with colleagues from the NYA and the wider field to ensure that youth work is promoted and protected, for the benefit of all young people.
The Academy Tutor will ensure the NYA is at the forefront of developing its products and services.
You will work alongside a committed, lively team working together to transform the lives of young people through the power of youth work.
Key responsibilities for this role will include:
- Developing and delivering training along with the development of programmes (including accredited training).
- Supporting learners and monitoring their progress through regular reviews and assessments.
- Contributing to the ongoing development and improvement of resources and processes.
- Building positive relationships with learners to promote their engagement and to achieve successful outcomes.
- Ensure all learners have a supportive and positive learning experience
- The post holder should promote the NYA’s extensive offer and maintaining its reputation in the fields of expertise.
- Ensuring the voice of young people is heard loudly across the NYA and in all aspects of our work.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Participating in team meetings, session planning and evaluation meetings.
- Compliance with all NYA policies and procedures.
- Compliance with all safeguarding policies and health and safety requirements.
- Undertaking any identified training in line with the role including safeguarding and undergoing a DBS check.
Please refer to our Candidate Pack for more information on the role and the requirements. Please note you MUST hold a JNC qualification at level 6 or above to be considered for this role.
Why Work for NYA?
- NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 12pm on Friday 29th August 2025:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
- We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
Interviews to be held W/C 8th September (subject to change).
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
REF-223 201
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB SCOPE AND BRIEF
Based at the magnificent Hampton Court Palace, the Royal School of Needlework is a registered charity and the international centre of excellence for the art of hand embroidery. We offer a thriving education programme for everyone from beginner to degree level. We teach online and in-person at venues across the UK and internationally in America and Japan.We offer teaching and leisure classes ranging from undergraduate degrees to day-classes held on-site and online. Our renowned Embroidery Studio creates stunning bespoke embroidery for fashion, art and royalty, as well as expertly restoring and conserving valuable and historical embroidered pieces. We also offer an online and in-person shop that stocks a full range of embroidery kits and merchandise.
The IT and Web Support role works closely with and reports to the IT Manager to support day-to-day IT support and web site operations organisation-wide across Retail, Education (short courses and degree), Marketing, Fundraising, Operations and Finance. In this role, you'll support day-to-day internal IT and external website operations, including supporting staff, tutors and students, solve both internal and customer problems, and help administer, maintain and develop the IT estate.
This is a wide-ranging role suitable for someone who thrives on variety and enjoys an investigative and pro-active hands-on approach to solving IT issues, content and data tasks and problems, managing systems and processes, and is comfortable understanding day-to-day needs and translating them to online and IT deliverables and working in a busy cross-team environment with non-IT stakeholders.
You will have experience of IT support and administration within a Microsoft Windows / Microsoft 365 environment, including liasing with and supporting non-technical users as well as be comfortable using IT core applications notably spreadsheets (including importing and manipulating text data), databases, basic graphics editing for online usage, cloud computing, and website content management (preferably with some level eCommerce experience).
Main job purpose:
Supporting the RSN IT Manager in matters related to internal IT, customer-facing websites and other digital systems and services, including providing support for users, managing devices and the network, and providing data reports as required to enable delivery of various objectives ranging from digital and IT transformation, sourcing new products or courses and providing the data for business planning.
Main Duties
-
Provide ‘hands on-site’ IT support and co-ordination (i.e. assisting and supporting the IT Manager) for investigating level 1+2 IT problems and resolving issues with staff, students, tutors and other RSN contacts
-
Assist with various day-to-day IT administrative task, such as setting up new accounts, installing software, managing licensing, supporting hardware, patch management etc.
-
Assisting departments with data handling and reporting tasks, including investigating and resolving customer issues (e.g. web site orders), and helping to co-ordinate and resolve other day-to-day IT needs and issues.
-
Import, export and manipulate data from various systems, create reports and other materials for Finance and management as well as the above departments.
-
Administer and update content on our external customer websites, including web pages, shop products and classes.
-
Administer and update content on our internal web/intranet systems.
-
Help onboarding new staff and students, deploy laptops and devices, and deliver basic Microsoft 365 training.
-
Help develop and keep IT documentation and SOPs up-to-date.
-
You will also deputise for the IT manager in his absence dealing with day-to-day issues.
Essential Requirements
-
Experience in providing first and second line IT support for issues, requests, and supporting software and hardware both in-person and remotely (via telephone, email, video and messaging).
-
A pro-active approach to working in a cross-team environment with non-IT and non-technical staff and stakeholders, co-ordinating requirements and issues, and communicating effectively and efficiently.
-
Proactive, positive, organised and approachable. Attention to detail, strong analytical and troubleshooting abilities and a methodical approach to resolving complex issues. Excellent verbal and written communication skills. A passion for technology and a desire to learn and develop skills. Curiosity and willingness to understand how to best handle and present data, how systems and processes work and how to improve them.
-
Extensive knowledge of Microsoft Windows and Microsoft 365 (Word, Excel, Powerpoint, Outlook, Teams, Sharepoint, OneDrive, etc) both as a user and for support.
-
Administrator experience of Microsoft 365 (Exchange, Sharepoint, Teams, Onedrive, Entra ID) and Windows Server/Active Directory — i.e. administration for user accounts, licensing applications, group setup, policies, MFA, etc.
-
Understanding of basic networking (firewalls, switches, routers, wifi) and remote support tools.
-
Familiarity with basic data manipulation and reporting in Excel – e.g. importing/exporting text data (CSV files), sorting and filtering, updating data using formulas and lookups, formatting cells, basic charts and pivot tables, etc.
-
Experience with uploading content to a website using a Content Management System (CMS) and managing website structure (pages, links, etc). Checking and, if needed, lightly sub-editing content (text or graphics) to suit or fit.
-
Using databases — e.g. Customer Relationship Management (CRM), an understanding of database structure, table relationships and how data is used/stored.
-
A good grasp of cyber security best practices.
-
Using Zoom & Teams for meetings and webinars
Desirable Requirements
-
Experience of using and managing WordPress website CMS and/or WooCommerce, notably in an online shop/store/retail environment, including stock control and inventory management.
-
Experience of Microsoft Intune for device management, plus Microsoft 365 conditional access and group policies
-
Experience of using and/or supporting Apple devices (macOS and iOS)
-
Basic understanding of core web technologies such as HTML, CSS and responsive design.
-
Basic understanding of graphics and video applications, particularly for online content.
-
Microsoft Sharepoint content administration (web portal, pages, other content etc).
-
Experience of eCommerce and/or retail Point-of-Sale.
-
Creating and/or updating simple ‘how to’ guides and note for non-technical users.
-
A qualification in IT (e.g. diploma or degree, or a recognised industry or specialist accreditation)
-
Experience of the not-for-profit sector.
Applications requiring sponsorship will not be accepted or progressed.
The client requests no contact from agencies or media sales.