Programme Quality Coordinator Jobs in Bristol

Programme Coordinator

We are seeking to appoint an organised and reliable individual as part of a funded programme for schools. This is a great opportunity to be part of a rapidly evolving children’s charity.

This role offers flexible and home working.

Position: Programme Coordinator

Location: Remote/flexible

Salary: £23,000

Hours: Full-time, 37.5 hours per week (flexible)

Duration: Contract, Fixed term 2 year with possible extension 

Benefits: 25 days’ annual leave plus bank holidays and 5% Employer pension contribution, flexible working culture, employee benefits package (Medicash), regular continuing professional development opportunities.

Closing Date:  19th December

Shortlisting will be taking place on a rolling basis and the role may close earlier than advertised if a suitable candidate is found, so apply early to avoid disappointment (can you add to the advert).

About the Role

The main job role is to provide administrative support to the Programme Manager to ensure the smooth running of one or more educational programmes.

You will work closely with the Programme Manager to support the delivery of virtual training to teachers and senior staff at mainstream schools to improve the mental health and wellbeing of children and young people.

The role is crucial to the support of the charity’s programmes. It includes communicating with internal and external stakeholders, providing good customer service, and supporting projects as required, collaborating as part of an established Programmes Team.

Your main responsibilities will include:

• Administrative support
• Customer Service and Engagement
• Team support

About You

We are looking for an individual with excellent communication and organisational skills to help keep things running smoothly. You will enjoy the detail of a job, tidying up loose ends and gets a boost from supporting customers and colleagues. You will have the ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately.

As Programme Coordinator, you will be passionate about access to education for all and committed to providing a high-quality service to the educators looking to improve the mental health and wellbeing of children and young people.

You will have experience and/or knowledge of all or most of the following:

• Providing administrative support
• Good customer service skills, ability to respond professionally and clearly to queries
• Excellent organisation and collaboration skills
• Good written and verbal communication skills
• Experience of using IT packages such as CRM’S, Microsoft office and customer service platforms such as Zendesk.

Where an individual lacks specific experience of working in a particular area, they will be expected to demonstrate their potential to learn and their understanding of the skills needed to be successful.

Ideally you will also have an appreciation and understanding of the impact of social, emotional, mental health and wellbeing upon children and young people.

Applicants are asked to send a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

Shortlisted applicants will be invited to take part in a two round interview process. The first round will consist of competency based questions. Further shortlisting may then take place before a second round interview. All interviews will be held virtually.

This recruitment process will be completed in line with our safeguarding policy and safer recruitment process.

We will take up references and will complete a DBS check before appointment, and any appointment will include a probationary period.

The charity is committed to ensuring that there is no discrimination on the grounds of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation at any stage of the recruitment process.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

You may also have experience in areas such as Admin, Administration, Administrator, Coordinator, Programme Administrator, Programme Coordinator, Programme Administration, Programme Support, Customer Service, Customer Service Officer, Customer Service Agent, Customer Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Live Music Programme Manager

Are you passionate about live music? Do you want to work within an arts setting in a role that offers home-based, flexible working?

We are looking for a Live Music Programme Manager to support the delivery of live music experiences, improving the health and wellbeing of children and adults through the healing power of live music.

Position: Live Music Programme Manager

Location: Remote

Hours: Part-time, 25 hours – working pattern to be agreed

Salary: £36,000 - £38,000 pro rata

Benefits: Excellent benefits package including 35 days per year (inclusive of bank holidays), Employer Pension contribution of 6%, Death in Service benefits, access to an Employee Assistance Programme and the opportunity for flexible working.

Closing Date: 22nd December

Please note shortlisting will be taking place on a rolling basis and this role may close earlier than advertised.

Interview Date: w/c 8 January 2024

The Role

You will have overall responsibility for service delivery of the high-quality live music programmes for adults and children in health and care settings, against strategic purpose and impact aims, achieving all operational targets and improving the health and wellbeing of children and adults through the healing power of live music.

Main Duties and Responsibilities

· Live Music Programme Management, ensuring consistent implementation of UK-wide strategies, policies and initiatives.

· With the Live Music Managers in each geographical area of responsibility, develop the operational plan and the programme of live music, delivering the milestones, targets and impact agreed.

· Ensuring the effective management of any service delivery and contractual agreements linked to delivery and budget management.

· Contribute to UK-wide activities and events as required.

· Engaging and working with musicians

· Represent the charity to develop and grow stakeholder relationships across the UK, building strong local connections and effective networks in line with strategic objectives, including NHS places and spaces, health and social care providers, academics and patient groups.

About You

You will have a proven track record of service delivery within the health or care sectors and a passion for live music.

You will have experience of:

· People management and an ability to inspire and lead others

· Managing relationships and account management across a varied workload

· Drafting, reviewing and managing service delivery contracts, including negotiation at the relevant level

· Managing project budgets ensuring completion within budget and deadlines

· Budgeting income and expenditure

· Working within a safeguarding environment

· Reporting against key performance indicators

When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.

Why join the team?

We welcome applications from candidates with transferable skills outside of the charity sector, or from someone looking for their first line management role and will support your development alongside other fantastic benefits:

· Flexibility to work from home anywhere throughout the UK

· Opportunity to work your hours flexibly

· 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose

· Employer pension contribution of up to 6%

· Employee assistance programme

· Budget for personal development and training

· Positive organisation culture with a firm understanding of supporting remote teams

· Opportunity to help share live music with people who may not otherwise get to experience it. 

The organisation adheres to high safeguarding standards, and successful applicants will require a DBS (Disclosure and Barring Service) or equivalent check.

The charity is committed to becoming an organisation which reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.

You may also have experience in areas such as Concerts, Concert, Music, Events, Live Music, Performance, Art, Charity, NFP, Not for Profit, Music Delivery, Service Delivery, Service Delivery Manager, Healthcare, Health and Social Care, Live Music, Musician, Art in Healthcare, Hospitals, Hospices, Care, Programme, Programme Manager, Programme Coordinator, Events, Events Manager, Music Therapy, Arts Therapy, Music Therapist. Admin Manager, Administration Manager, Programme Support, Programme Support Officer, Programme Support Coordinator, Programme Support Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Contract: Fixed Term Contract until 31st March 2025

Hours: Up to 24 hours per week, home based.

Salary: £27,334 - £29,777 pro rata

Join us!

Contact a Family is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.

Your role

The successful applicant will join the established Participation and Business Development team as a project coordinator for the delivery of our Early Years SEND programme, funded by the Department for Education. The role of project coordinator involves planning, coordination and liaison of this multi-layered project to ensure the highest quality of delivery.  Experience of project or programme management and working in partnership with external organisations is a fundamental requirement of the role.  Experience of managing and delivering training online is an advantage, including monitoring participant feedback. The role holder will be expected to quickly familiarise themselves with the core content of the Early Years programme and be confident to promote those products and services with external organisations.

What we're looking for

We are looking for an individual with strong experience of managing projects, coordinating work with statutory and voluntary organisations, and delivering training and facilitation. This will be someone with experience of community development, particularly with underserved and under-represented communities. They will be self-motivated and be able to effectively network with teams and external organisations to develop and build relationships to achieve programme outcomes. Communication, report writing and IT skills including knowledge of online meeting platforms will also be critical to success in this role. Knowledge and experience of Special Educational Needs and Disability (SEND) in England including an understanding of co-production and the positives of parent engagement is an advantage and helps to reinforce the delivery of the Contact offer. Working knowledge of equalities, diversity and inclusion principles and practices is an advantage, as is an awareness of Early Years education and childcare also an advantage

Job Description

For the full job description please head to our 'work for Contact' page of our website and download the job pack.

How to apply

Please visit our website and return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below.

Important dates

Closing date:  10am 1st December 2023
Interview date: 8th December 2023

This is a key role with the Social Research Association (SRA), a friendly educational charity and membership body.  As our Training Coordinator, you'll balance planning and organising skills with your people skills, to help our training programme thrive. Providing training is a vital part of our purpose, helping researchers gain the skills and knowledge they need.  We run around 150 training courses a year with our stable of expert trainers. 

You’ll be responsible for planning and organising our annual programme of short courses, working closely with trainers, attendees, the website manager and staff.  Candidates don’t need to know anything about research and a background in training is not essential either, as long as you can offer the skills, experience and dependability to coordinate a large scale programme of activities.

We’re a small and well-run organisation, with a friendly and busy team.

This exciting opportunity has arisen due to retirement of the existing team member, who has agreed to stay on for a considerable handover period.

Who we are

The Social Research Association (SRA) promotes excellence in social research.  It was founded in 1978 and has been a registered educational charity since 2008.

We are a growing organisation, small but ambitious, with a staff team of six providing membership and training (our two main income-generating services) to the UK social research community. Events, publications and guidance are devised by volunteer groups and staff, and a board of trustees ensures governance and oversight.  There are currently over 1500 individual SRA members from across the profession, in government, universities, research agencies, charities, and consultancies. 

Our ambitions are to support the sector to deliver the best research possible by sharing practical expertise, experience, resources and a community in which members of the social research sector can engage with one another. As a driving force in the social research sector, we want to create positive impact however we can. Recently, this has extended to commissioning and sharing insight about diversity and inclusion among researchers, and continuing that work to support greater inclusion amongst research organisations and in how research is conducted.

Summary:

Training Coordinator  - permanent contract

Hours:  full-time, 37 hours per week

Salary:  £26,000 – £30,000 depending on experience

Location:  home based, with occasional visits to London for meetings or events

Holidays:  28 days + 8 public holidays

Reports to:  Operations Manager

Role duties:

Organise training activities

· Plan the future requirement for each course on a rolling basis

· Assess the demand for each course and seek to match availability to this

· Work with our freelance trainers and partners to arrange dates for their courses

· Liaise with the website manager to make each course available for registration

· Write publicity material, including marketing emails

· Represent the SRA’s training programme as the first point of contact for attendees and trainers alike.

· Update and liaise with trainers as course dates approach

· Monitor course registrations and arrange additional publicity as needed

· Generate attendance lists and other course materials

· Maintain key records, follow up any late-payers

· Gather and share feedback on courses for quality improvement purposes

Troubleshoot live courses

· On course days, respond rapidly to queries from trainers and attendees

· Work closely with the person providing tech support to ensure full attendance

PERSON SPECIFICATION

We're committed to creating an inclusive culture where everyone can reach their full potential.  We encourage applications irrespective of age, disability, sex, gender identity, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion or belief. To ensure that everyone can apply and be part of our recruitment processes, where needed we will make reasonable adjustments to accommodate candidates.

Job-related experience and/or lived experience

Essential

· Experience of coordinating the delivery of projects, activities, products or services

· Experience of working in a fast-paced admin environment, with the ability to manage your own workload and balance priorities to meet deadlines

· Able to work flexibly across varied activities

· Experience of building relationships with internal and external stakeholders
 

You must be legally able to work in the UK, with a reliable internet connection at home and a quiet place to work.

Desirable

· Experience of working in the UK charity sector

· Experience of working in a small organisation

· Experience and/or understanding of the social/market research sector

· Experience of content management systems and email marketing software

Skills and abilities

Essential

· Highly organised, detail-focused

· Excellent at maintaining relationships with great interpersonal skills.

· Resourceful and practical with excellent problem solving skills and initiative

· Good communication skills

· Collaborative and adaptable, able to work with a range of individuals

· Good literacy and numeracy

· Competent user of MS Office suite, particularly MS Excel.

Final deadline:  Wednesday 6th December 2023

You'll be asked for:

• your current CV, and
• a covering letter that focuses on answering these questions:

1. Why are you interested in this role?  (Up to 150 words)
2. How do your experience and skills make you a good fit for this role?  Please refer to the person specification. (Up to 500 words)

First interviews will be held by video conference on Weds 13th and Thurs 14th December, and you'll be notified if you have been invited to interview by close of play on Monday 11th.  Final interviews to be held in the week of 8th January.

Please note:

• This role will be remotely based in not more than 15 minutes drive from either Southampton, Winchester, Bournemouth or Salisbury (Unfortunately we won't be considering any applications for people who do not live in the regions listed here). 
• Applicants must have the right to work in the UK, a full drivers licence and access to a vehicle
• Please apply as soon as possible if you are interested in this role - we will be reviewing candidates on a rolling basis.

About Restless Development

Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most –  We also run the Youth Collective – a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

About the role

We are looking to a Fundraising Events Coordinators within Restless Development’s UK Fundraising team. The fundraising team’s income has grown year on year and there is huge potential to continue to grow this further and create impact at scale.

The Fundraising Events Coordinator will be remotely based, primarily working on the Schools Triathlon programme but also leading one university student partnerships. The Schools Triathlon is the UK’s largest fundraising and sporting event for children aged 7-13. Its aim is to encourage more children into sport while also teaching them the importance of fundraising. Over the years, the events have raised over £3.4m for Restless Development and local charities and over 9,000 children have taken part. We are aiming to deliver 10 events in 2024 and significantly expand the series. Restless Development is also working with five universities who will be taking on the Kilimanjaro and Machu Picchu hikes in 2024. You will be managing one of these accounts, ensuring that the challenge leaders are supported to recruit a team, reach their fundraising targets and ready to take on the challenge of a lifetime! 

We are looking for an energetic team-player, proactive individual with great interpersonal skills who is happy to learn and get stuck in. 

Key responsibilities

1. Deliver high-quality supporter care, supporting Triathletes and their families to register, fundraise and to prepare for their big day

• Throughout September to February, present assemblies in schools in your and nearby counties to inspire school-age pupils to sign up and take part in the Schools Triathlon series, and motivate them to fundraise by delivering a fun and engaging presentation.
• Develop strong professional relationships with various important stakeholders from host schools throughout the year, in person and online;as well as with participating schools through the delivery of assemblies and in comms prior to the event day 
• Use excellent interpersonal skills, to respond to enquiries from parents and guardians on our dedicated Schools Triathlon inbox and mobile phone.
• Be able to adapt your interpersonal and relationship management skills depending on your audience (for example, pupils, parents, school contacts, corporate sponsors, and suppliers)
• Utilise our database and Excel to track and monitor fundraising activities: 
  • identify our top fundraisers to celebrate through socials and other planned activities,
  • identify our zero-pound fundraisers and with the wider team inspire them to raise funds for youth power,
• Manage offline donations at the Triathlon days and website donations to ensure that fundraising targets are met. 

2. Manage the Schools Triathlons communications; including the website, social media channels, email marketing and event day content collection 

• Develop a social media plan to engage Triathlon parents and schools and grow our following, including sharing stories from Restless Development’s programmes. 
• Manage our Triathlon social media pages throughout the year; Instagram, Facebook, Twitter, LinkedIn and YouTube. 
• Innovate and explore appropriate new content and platforms to engage our audience. 
• Lead on the marketing of our Triathlons for future growth by working with our Communications team and external videographers and photographers.
• Manage the design of the triathlete certificates, medals, and merchandise. 
• Develop an event day Restless Development stand and materials to engage families and raise the profile of Restless Development.
• Manage our schools triathlon webpage and update regularly throughout the year.
• Develop an email marketing campaign for the parents/ guardians of the Schools Triathlon participants. 
• Manage the event day content collection for each Schools Triathlon event and create content for local newspapers, host schools and websites 
• Develop a media list and share a press release with each promptly after each event
• Work with our Head of Sponsorship to ensure that our Triathlon sponsors are included in our external communications.

2. Lead on a university challenge partnership 

• Manage one university account we have secured for Mount Kilimanjaro or Machu Picchu in 2024. This includes pitching to confirm RAGs, recruitment to get students to join a hike and fundraising support calls to all participants so that they reach their fundraising targets and deadlines.
• Work with our Tanzania Hub to offer extras for those hiking Mount Kilimanjaro and may want to visit our Restless Development office and meet young leaders we work with.
• Support Challenge Leaders through in-person events and calls to ensure that they have a complete team and feel prepared to undertake their challenge.
• Liaise with a third company party who we have a partnership with and will be delivering the hikes.
• Offer other hikes/treks to corporates and individuals if appropriate.

3. Other 

• Must attend the Schools Triathlons on Sundays from 21 April to 19 May, and other occasional evening and weekend work, for which time off in lieu will be given
• Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development’s travel policy.
• Log relevant information onto Restless Development’s database, CiviCRM and use CiviCRM to strategically manage workload and report on KPIs every month.
• Undertake any other duties as requested by the Head of Philanthropy and Partnerships to support the Fundraising Teams joint mission.
• Ad hoc - evening and weekend work with partners or for the wider team, including meetings and events (time in lieu will be given).

Job title: Fundraising Events Coordinator

Location: This role will be remotely based in no more than 15 minutes drive from either Southampton, Winchester, Bournemouth or Salisbury.

Salary: £30,893 per annum

Preferred start date: as soon as possible ( December).

Length of contract: Permanent

Reports to: Fundraising Event Manager

Expected travel: Frequent travel around your county and other areas in the UK for school assemblies and university/school meetings. Occasional evening and weekend work for Schools Triathlon events in April-May and other stewardship events which time off in lieu will be given. Occasional overseas travel to Restless Development Hubs may be possible if of interest.

Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check. 

About you

We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our values.

Our value: HEART - We are who we serve. We are brave.

• Supports managers to embed a values led culture within their team. Uses values to guide decision making and group actions.
• Is driven to generate ideas which continually improve ways of working, involving others in problem solving. Adapts style to cope with and support others through change.

Our value: HEAD - Delivers Quality. We are 100% professional.

• Strives for continual improvement against individual goals, seeking opportunities to maximise their contribution to team priorities. Supports others to deliver quality and improve their work. Takes ownership for ensuring value-for-money in the areas for which they take partial ownership.
• With guidance, takes ownership for programme elements and/or internal processes.  Considers underlying issues and Restless Values when making operational decisions.

Our value: VOICE - We generate leaders. We are proud to carry the banner for youth-led development.

• Confidently leads programme elements and/or internal processes. Will typically manage one or more junior staff members and is seen as a leader amongst their peers.
• Regularly seeks feedback and evaluates own performance, creating opportunities for personal development. Develops others through proactive sharing of knowledge, skills and opportunities.

Our value: HANDS - We are in it together. We listen and learn.

• Confidently adapts their communication style to suit their audience. Is able to influence others to build shared understanding.
• Seeks opportunities to collaboratively deliver quality against team goals by building strong relationships with colleagues from across the organisation. Works with external partners to maximise mutual benefits.

Skills and experience

Essential

• Excellent interpersonal skills
• Excellent planning, organisational and logistical skills
• Public speaking and presentation experience
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to work to deadlines and balance multiple priorities
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to manage own time and work autonomously 
• Ability to think creatively and innovatively 
• Full drivers licence and access to a vehicle 

Desirable

• Interest in/ knowledge of international development
• Interest in/ experience planning/delivering events 
• Strong written communication skills
• Ability to manage high performing relationships with multiple stakeholders

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

Remuneration

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

Travel and Medical Insurance

When travelling abroad with work, all staff will be covered by Restless Development’s travel and medical insurance.

To Apply

Please submit your CV and a cover letter that provides tangible examples of how your skills, knowledge and experience will support your ability to perform the key priorities outlined in the above job description (using no more than 750 words)

This is a fixed term position from January 2024 until the end of August 2024.

Please note the closing date for this role is 10pm on Tuesday 5th December 2023.

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The Organisation

ImpactEd Evaluation (part of ImpactEd Group) is an award-winning social enterprise that exists to help evaluate, understand and improve impact in education. In our education system, we invest huge amounts of time, money and energy in different programmes and interventions to improve outcomes for pupils. Yet far too often, we don’t know what is working – and what isn’t. We address this evaluation deficit, helping organisations and schools to better understand what is working to make a difference to the lives of young people. We do this through a combination of hands-on partnership, training and consultancy, and our digital platform which makes monitoring and evaluation quicker, easier and more effective.

Since being founded in 2017, we have grown rapidly. In 2018, we won the Teach First Innovation Award; in 2019, our work was profiled by the Department for Education; and in 2020, we published the largest pupil-facing piece of research into the impact of lockdown, winning the Fair Education Alliance Scaling Award in the same year. Since then, we have expanded to reach over 1000 schools, 80 education organisations and more than 250,000 young people annually. We are a skilled team of over 30 people, supported by a Board with a track record of social impact and educational development.

This year we have expanded to create the ImpactEd Group, which supports purpose driven organisations to make better decisions using high quality evidence. Our strategy is currently being updated to this effect. As a social enterprise moving towards employee ownership, our commitment across all parts of the Group is to empower our partners to make better decisions on behalf of their beneficiaries and empower our team to make decisions on behalf of the organisation.

The Opportunity

We work with both schools and education organisations such as charities, universities and education technology companies (our ‘impact partners’). Our work with impact partners focuses on helping these organisations to develop their impact evaluation methods and deliver evaluations. We divide this work into four different strands: evaluation design, capacity building workshops, use of our School Impact Platform and external evaluations.  This role revolves around the implementation of the School Impact Platform in particular and focuses on some large-scale projects commencing shortly.

We are looking for a candidate who can lead on school onboarding and engagement. This means they have to have knowledge of the school context and how schools work internally as well as be comfortable communicating with different stakeholders in schools. In particular, you would be supporting schools as they are being onboarded onto the platform (meaning setting up their accounts and data collection tools) and follow up with them regularly to ensure good quality data collection is happening. You would work closely with our Impact Partnerships Officer, who will lead on the project, and our platform lead, who will provide support from a technical and product development side. You would need to be strong in written communication and enjoy engaging with schools and answering their queries.

About You

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Understanding of the UK education system including understanding of school data, roles and terminology

• Experience of working within an administrative and/or customer service role.

• High IT literacy (ability to learn how to use new systems quickly)

• Track record of effective process and project management.

Why Us?

As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our associated commitments to:

• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working

• Personal excellence: we invest significantly in professional development, including an external mentor for every staff member, an individual CPD budget, and formal and informal training and support

• Mental health and wellbeing: access to health and wellbeing advice and free therapist support

Diversity and inclusion at ImpactEd Group

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in

• Providing a positive experience of work as part of an inclusive culture led by our organisational values

• Maintaining an annual EDI action plan - led by the internal team and supported by a Board sponsor

What to expect from the recruitment process:

• All applications are anonymised until the point of interview

• We use a recruitment system, Applied, which debiases the recruitment process

• We implement a standardised interview template and competencies matrix.

To Apply

To apply, you will be asked to submit your CV and answer 3 work-based scenario questions and 1 motivation question. 

Applications close at 10pm on Tuesday 5th December 2023. Interviews will take place on 12th and 13th December.

About YCDT

Established as a charity (no 1150197) in 2012, the Young Carers Development Trust our aim is to improve the life chances of young carers by giving them targeted and sustained mentoring support to raise and achieve their educational, personal and career aspirations.

To date, YCDT’s approach has been to work with local young carers’ services to identify young carers with real potential who are unlikely to succeed without targeted support. From 2024 we are launching our brand-new Lottery Community 2-year funded project across South West England so as such, we are seeking the right individual to take the trust forward to our next stage of growth.

This project will extend our work into schools who will be one of the main referral sources for the new mentoring project. Currently, we provide support for up to five years to each young carer but this new project will provide a shorter one-year programme, thus enabling more young carers to access support.

About this role

We are recruiting a Lead Mentoring Project Officer to launch and manage our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. You will work in partnership with the Mentoring Project Officer and under the supervision and guidance of YCDT’s Service Manager.

We are looking for an outstanding candidate who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring or working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a passion to make a real difference in their lives.

You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the second Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

You will be required to evaluate the progress of individuals, keeping databases up to date and maintain accurate reporting. Due to the nature of the pilot programme, flexibility will be key to success.

You will be one of five members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help shape YCDT as we grow and are supporting more young carers than ever before.

We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

Main duties and responsibilities

Partnerships and Referrals

1. To work with schools, local carer services and community organisations to create referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
4. To set up and deliver regular school outreach sessions to generate referrals
5. To represent YCDT an any relevant external networking meetings

Young Carer Assessments and Support

1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
4. To provide between 4-6 one-to-one mentoring sessions for each mentee.
5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 18 cohorts per annum.
6. At the end of each group work cohort to jointly deliver a celebration activity.
7. To transport young carers to and from each group work session and celebration event.
8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

Monitoring and Evaluation

1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
5. To produce a monthly budget report for the project for the Service Manager.

 

Other Duties

1. In conjunction with the Service Manager, organise and deliver an annual Young Adult Carer Aspirations Conference.
2. To jointly design the group work sessions and adapt to feedback as needed.
3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements and produce a monthly report.
4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
6. To undertake any other appropriate duties relevant to the post.

Uplift is an organisation that uses research, campaigning, and advocacy to support a just transition away from fossil fuels in the UK on a timeline that is commensurate with a safe climate.  We are currently looking for a Legal Campaigns Lead to help coordinate creative legal advocacy, litigation and public facing campaigns that are driven forward by Uplift and its partners. This is an exciting opportunity to support the movement to phase out fossil fuel extraction.

The Role

As Legal Campaigns Lead, you will coordinate Uplift’s legal campaigns to ensure that our legal advocacy has maximum political and corporate impact during a critical moment in the energy transition. This includes strategic litigation targeting fossil fuel companies and public policy, as well as advocacy focused on reforming key legal frameworks governing oil and gas extraction in the UK. Uplift envisages this litigation to be strongly supported by a communications and campaign strategy, including mobilising public support for the aims of the litigation, high-profile media coverage, and collaboration with campaign partners to increase public and media engagement with litigation. Uplift previously coordinated the Paid to Pollute litigation, which provides an example of the kind of legal campaigning that this role would support. 

Reporting to Uplift’s Legal and Policy Adviser,  you will work closely with Uplift’s legal and campaigns teams to determine the right partners, campaign tools and tactics for each of Uplift’s legal campaigns, and you will be responsible for ensuring that these campaigns are effectively coordinated and executed. You will work with a range of external partners, including campaigning organisations, grassroots activists, and vendors and consultants who can help us deliver on campaign objectives. You will not be required to provide any input to the litigation itself, which will be managed by Uplift’s in-house lawyers and external legal teams. 

The successful candidate will have exceptional project management skills, including for complex projects, and an ability to align and motivate partners to deliver on ambitious timelines and outcomes. Legal experience is not necessary, although a keen interest in climate and/or human rights-related legal advocacy is desirable, and any previous experience with litigation-related campaigning is a significant advantage.  A strong commitment to Uplift's mission and core values is also required.

Core responsibilities will include:

• Support the development of the overall strategy for Uplift’s legal campaigns, including objectives, tactics, partnerships and milestones. 
• Oversee the coordination of legal campaigns, which will include:
  • Helping to identify and build relationships with key partners

  • Developing shared work plans with partners and overseeing the implementation of work plans, including by facilitating meetings and implementing joint project management tools where appropriate.

  • Coordinating with outside vendors and consultants.

  • Tracking the implementation of campaign tactics and keeping partners motivated and aligned around milestones in the campaign strategy, including the ability to sequence outputs appropriately and anticipate and bridge any gaps. 

  • Tracking financial management of campaigns to ensure they stay within budget.

• Managing multiple campaign work plans simultaneously. 

Our ideal candidate will have: 

• Experience in a similar or related role.
• A track record of managing and delivering successfully on complex, multi-partner projects, particularly ambitious communications-heavy campaigns. 
• A strong understanding of effective campaigning, including the inter-play between different campaign tactics. 
• Excellent interpersonal communication skills, including an ability to quickly build trust with partners address and resolve conflicts 
• A high degree of motivation and initiative, and an ability to work relatively autonomously when needed. 
• Exceptionally high standards, and associated qualities needed to work in a dynamic organisation with an ambitious agenda.
• A strong commitment to Uplift’s mission and core values of equity and climate justice. 
• Experience working to support climate or human rights-related legal advocacy is highly desirable, but not essential. 

Benefits: 3% employer pension contribution, Employee Assistance Programme, consideration of flexible working requirements and work/workplace adjustments where required
Starting date: ASAP
Closing date:  11pm Monday 18th December
Proposed Interviews: w/c Monday 8th January 2024

Job description

About YCDT

Established as a charity (no 1150197) in 2012, the Young Carers Development Trust our aim is to improve the life chances of young carers by giving them targeted and sustained mentoring support to raise and achieve their educational, personal and career aspirations.

To date, YCDT’s approach has been to work with local young carers’ services to identify young carers with real potential who are unlikely to succeed without targeted support. From 2024 we are launching our brand-new Lottery Community 2-year funded project across South West England so as such, we are seeking the right individual to take the trust forward to our next stage of growth.

This project will extend our work into schools who will be one of the main referral sources for the new mentoring project. Currently, we provide support for up to five years to each young carer but this new project will provide a shorter one-year programme, thus enabling more young carers to access support.

About this role

We are recruiting a Lead Mentoring Project Officer to launch and manage our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. You will work in partnership with the Mentoring Project Officer and under the supervision and guidance of YCDT’s Service Manager.

We are looking for an outstanding candidate who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring or working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a passion to make a real difference in their lives.

You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the second Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

You will be required to evaluate the progress of individuals, keeping databases up to date and maintain accurate reporting. Due to the nature of the pilot programme, flexibility will be key to success.

You will be one of five members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help shape YCDT as we grow and are supporting more young carers than ever before.

We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

Main duties and responsibilities

Partnerships and Referrals

1. To work with schools, local carer services and community organisations to create referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
4. To set up and deliver regular school outreach sessions to generate referrals
5. To represent YCDT an any relevant external networking meetings

Young Carer Assessments and Support

1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
4. To provide between 4-6 one-to-one mentoring sessions for each mentee.
5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 18 cohorts per annum.
6. At the end of each group work cohort to jointly deliver a celebration activity.
7. To transport young carers to and from each group work session and celebration event.
8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

Monitoring and Evaluation

1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
5. To produce a monthly budget report for the project for the Service Manager.

 

Other Duties

1. In conjunction with the Service Manager, organise and deliver an annual Young Adult Carer Aspirations Conference.
2. To jointly design the group work sessions and adapt to feedback as needed.
3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements and produce a monthly report.
4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
6. To undertake any other appropriate duties relevant to the post.

   Lead Mentoring Project Officer

   Young Carers Development Trust (YCDT)

   England, United Kingdom (Hybrid)

   £25,000 per year (pro rata)

   Part-time (30 hours per week)

   Contract (2 years (potential to extend subject to funding))

   This is a preview of your upcoming ad, it's not yet visible to candidates. The ad will be posted on 11 November 2023.

   Quick Apply

   Job description

   About YCDT

   Established as a charity (no 1150197) in 2012, the Young Carers Development Trust our aim is to improve the life chances of young carers by giving them targeted and sustained mentoring support to raise and achieve their educational, personal and career aspirations.

   To date, YCDT’s approach has been to work with local young carers’ services to identify young carers with real potential who are unlikely to succeed without targeted support. From 2024 we are launching our brand-new Lottery Community 2-year funded project across South West England so as such, we are seeking the right individual to take the trust forward to our next stage of growth.

   This project will extend our work into schools who will be one of the main referral sources for the new mentoring project. Currently, we provide support for up to five years to each young carer but this new project will provide a shorter one-year programme, thus enabling more young carers to access support.

   About this role

   We are recruiting a Lead Mentoring Project Officer to launch and manage our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. You will work in partnership with the Mentoring Project Officer and under the supervision and guidance of YCDT’s Service Manager.

   We are looking for an outstanding candidate who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring or working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a passion to make a real difference in their lives.

   You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the second Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

   You will be required to evaluate the progress of individuals, keeping databases up to date and maintain accurate reporting. Due to the nature of the pilot programme, flexibility will be key to success.

   You will be one of five members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help shape YCDT as we grow and are supporting more young carers than ever before.

   We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

   The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

   Main duties and responsibilities

   Partnerships and Referrals

   1. To work with schools, local carer services and community organisations to create referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
   2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
   3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
   4. To set up and deliver regular school outreach sessions to generate referrals
   5. To represent YCDT an any relevant external networking meetings

   Young Carer Assessments and Support

   1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
   2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
   3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
   4. To provide between 4-6 one-to-one mentoring sessions for each mentee.
   5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 18 cohorts per annum.
   6. At the end of each group work cohort to jointly deliver a celebration activity.
   7. To transport young carers to and from each group work session and celebration event.
   8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
   9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

   Monitoring and Evaluation

   1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
   2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
   3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
   4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
   5. To produce a monthly budget report for the project for the Service Manager.

    

   Other Duties

   1. In conjunction with the Service Manager, organise and deliver an annual Young Adult Carer Aspirations Conference.
   2. To jointly design the group work sessions and adapt to feedback as needed.
   3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements and produce a monthly report.
   4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
   5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
   6. To undertake any other appropriate duties relevant to the post.

      Lead Mentoring Project Officer

      Young Carers Development Trust (YCDT)

      England, United Kingdom (Hybrid)

      £25,000 per year (pro rata)

      Part-time (30 hours per week)

      Contract (2 years (potential to extend subject to funding))

      This is a preview of your upcoming ad, it's not yet visible to candidates. The ad will be posted on 11 November 2023.

      Quick Apply

      Job description

      About YCDT

      Established as a charity (no 1150197) in 2012, the Young Carers Development Trust our aim is to improve the life chances of young carers by giving them targeted and sustained mentoring support to raise and achieve their educational, personal and career aspirations.

      To date, YCDT’s approach has been to work with local young carers’ services to identify young carers with real potential who are unlikely to succeed without targeted support. From 2024 we are launching our brand-new Lottery Community 2-year funded project across South West England so as such, we are seeking the right individual to take the trust forward to our next stage of growth.

      This project will extend our work into schools who will be one of the main referral sources for the new mentoring project. Currently, we provide support for up to five years to each young carer but this new project will provide a shorter one-year programme, thus enabling more young carers to access support.

      About this role

      We are recruiting a Lead Mentoring Project Officer to launch and manage our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. You will work in partnership with the Mentoring Project Officer and under the supervision and guidance of YCDT’s Service Manager.

      We are looking for an outstanding candidate who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring or working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a passion to make a real difference in their lives.

      You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the second Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

      You will be required to evaluate the progress of individuals, keeping databases up to date and maintain accurate reporting. Due to the nature of the pilot programme, flexibility will be key to success.

      You will be one of five members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help shape YCDT as we grow and are supporting more young carers than ever before.

      We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

      The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

      Main duties and responsibilities

      Partnerships and Referrals

      1. To work with schools, local carer services and community organisations to create referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
      2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
      3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
      4. To set up and deliver regular school outreach sessions to generate referrals
      5. To represent YCDT an any relevant external networking meetings

      Young Carer Assessments and Support

      1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
      2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
      3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
      4. To provide between 4-6 one-to-one mentoring sessions for each mentee.
      5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 18 cohorts per annum.
      6. At the end of each group work cohort to jointly deliver a celebration activity.
      7. To transport young carers to and from each group work session and celebration event.
      8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
      9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

      Monitoring and Evaluation

      1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
      2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
      3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
      4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
      5. To produce a monthly budget report for the project for the Service Manager.

       

      Other Duties

      1. In conjunction with the Service Manager, organise and deliver an annual Young Adult Carer Aspirations Conference.
      2. To jointly design the group work sessions and adapt to feedback as needed.
      3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements and produce a monthly report.
      4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
      5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
      6. To undertake any other appropriate duties relevant to the post.

         Lead Mentoring Project Officer

         Young Carers Development Trust (YCDT)

         England, United Kingdom (Hybrid)

         £25,000 per year (pro rata)

         Part-time (30 hours per week)

         Contract (2 years (potential to extend subject to funding))

         This is a preview of your upcoming ad, it's not yet visible to candidates. The ad will be posted on 11 November 2023.

         Quick Apply

         Job description

         About YCDT

         Established as a charity (no 1150197) in 2012, the Young Carers Development Trust our aim is to improve the life chances of young carers by giving them targeted and sustained mentoring support to raise and achieve their educational, personal and career aspirations.

         To date, YCDT’s approach has been to work with local young carers’ services to identify young carers with real potential who are unlikely to succeed without targeted support. From 2024 we are launching our brand-new Lottery Community 2-year funded project across South West England so as such, we are seeking the right individual to take the trust forward to our next stage of growth.

         This project will extend our work into schools who will be one of the main referral sources for the new mentoring project. Currently, we provide support for up to five years to each young carer but this new project will provide a shorter one-year programme, thus enabling more young carers to access support.

         About this role

         We are recruiting a Lead Mentoring Project Officer to launch and manage our high-quality 1-year Mentoring Programme that supports young carers aged 14-16 to achieve goals tailored to their needs. Each cohort will be delivered through a combination of 1:1 mentoring and monthly groups with a maximum of 8 mentees and 2 mentors. The programme aims to help the mentees improve their educational attainment, identify routes into further and/or higher education and apprenticeships, increase independence skills, build confidence, access appropriate services, reduce isolation and build resilience. You will work in partnership with the Mentoring Project Officer and under the supervision and guidance of YCDT’s Service Manager.

         We are looking for an outstanding candidate who is passionate about supporting young carers to reach their full potential. We do not expect you to have direct experience of mentoring or working with young carers but we do expect you to have empathy, good listening skills and a strong knowledge of the needs and common challenges of young people aged 14-16 with a passion to make a real difference in their lives.

         You will be responsible for building and maintaining strong partnerships with community organisations and to generate and maintain steady referrals to the programme. You will be required to assess young carers’ needs and in conjunction with the second Mentoring Project Officer, deliver one-to-one and group support to the mentees, carefully monitoring their progress. Further to this, you will be responsible for responding to safeguarding concerns and maintaining strong professional boundaries.

         You will be required to evaluate the progress of individuals, keeping databases up to date and maintain accurate reporting. Due to the nature of the pilot programme, flexibility will be key to success.

         You will be one of five members of staff working alongside a team of dedicated volunteers. Being part of a small team, you will get the opportunity to contribute ideas and help shape YCDT as we grow and are supporting more young carers than ever before.

         We welcome and encourage applications from people of all backgrounds, particularly those with a lived experience of having caring responsibilities. If you think you have the skills and experience to be one of our new Mentoring Projects Officers, we would love to hear from you.

         The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

         Main duties and responsibilities

         Partnerships and Referrals

         1. To work with schools, local carer services and community organisations to create referral and access pathways into and out of the mentoring programme and to promote the programme as widely as possible.
         2. To ensure partners are kept up to date with information about the mentoring programme and are supported to make referrals on an ongoing basis
         3. Provided consent is gained, to report back to the referral organisations to highlight progress that is achieved through the mentoring programme as well as any challenges.
         4. To set up and deliver regular school outreach sessions to generate referrals
         5. To represent YCDT an any relevant external networking meetings

         Young Carer Assessments and Support

         1. To carry out thorough assessments of young carers referred to YCDT to understand their support needs in order to provide appropriate mentoring.
         2. To explain the Mentoring Programme to young carers who may have never heard of the term ‘mentoring’ before.
         3. To build relationships of trust with the young carers so that they can inform you of any problems arising within the mentoring sessions and so that you can effectively track their progress.
         4. To provide between 4-6 one-to-one mentoring sessions for each mentee.
         5. To deliver 6 x monthly group work sessions for each mentee with an anticipated total of 18 cohorts per annum.
         6. At the end of each group work cohort to jointly deliver a celebration activity.
         7. To transport young carers to and from each group work session and celebration event.
         8. To keep in contact with your mentees throughout their mentoring to ensure they are being supported effectively and are happy with their mentoring sessions.
         9. With each mentee, to write a support plan upon completing the programme to identify continued community support.

         Monitoring and Evaluation

         1. To ensure our Lamplight CRM is up to date and has accurate information, including updating case notes and safeguarding concerns in a timely manner.
         2. To ensure you and the other mentor complete session reports after each mentoring session and complete an Outcomes Star at the initial assessment, midway through the mentoring and upon completion.
         3. To monitor and evaluate the service, including gathering and uploading data from evaluation forms and surveys.
         4. To attend regular supervisory sessions with the Service Manager and produce verbal/written reports on the programme as appropriate.
         5. To produce a monthly budget report for the project for the Service Manager.

          

         Other Duties

         1. In conjunction with the Service Manager, organise and deliver an annual Young Adult Carer Aspirations Conference.
         2. To jointly design the group work sessions and adapt to feedback as needed.
         3. To process all expenses, invoices and receipts in line with financial management systems and adhere to budgets in line with funding requirements and produce a monthly report.
         4. To act at all times in compliance with all policies and procedures of YCDT and ensure systems are managed in line with GDPR.
         5. To undertake training relevant to the job in order to keep up to date with issues relevant to providing good service for young carers and our partners.
         6. To undertake any other appropriate duties relevant to the post.

Location: United Kingdom
Discipline: Quality and Governance
Job type: Fixed Term
Salary: £26,453.45 per annum
Expiry date:
17 Dec 2023 23:59

#Care to join us?

We are looking for a Complaints Co-Ordinator to join our friendly and welcoming team here at Hft, on a fixed term basis. This is your chance to make a real difference to people's lives.

What’s in it for you?

There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and lots of support along the way.

With Investors in People and Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. As a “Gold” standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority.

We offer:

- Annual Leave: 33 days (including 8 days statutory bank holidays
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Long service awards: After 10 years’ service we offer a monetary award.
- Going the extra mile awards: GEMs are a way to say thank you to colleagues, in the form of points through our reward app
- Family friendly policies – part time, annualised and compressed hours
- Pension: Auto enrolment scheme

What will you be doing?

The Complaints Co-Ordinator will be responsible for overseeing the compliments and complaints process and procedures, monitoring the outcomes and complaints reporting.

You will oversee all complaints and the transfer of ownership, following the complaints framework to ensure the complainant receives a good service and a satisfactory outcome throughout the process.

Key responsibilities:

- * To oversee complaints, add to system and monitor stages to timescale.
- * Triage complaints, assign the complaint to an owner pass to the correct portfolio team member to be respond.
- * Extensive knowledge and understanding of the complaint process and procedure to be able to advise relevant parties.
- * Ensure that records of quality and detail steps of the process and outcomes
- * Monitor complaints and inform parties where receiving and dealing with a complaint that poses a potential risk.
- * Complete reports and key performance indicators as required
- * Oversee the complaints system user accounts and maintain the integrity or the permissions and add actions where required.
- * Comunicate positively, effectively and professionally at all times
- * Maintain confidentiality and protection of data at all times.
- * Participate in learning and development opportunities as required
- * To be part of a team that champions a supportive culture to achieve great results.
- * To undertake any other duties or responsibilities commensurate with the post

About you

- You will be able to demonstrate relevant professional experiences and qualifications relating to an administrative or customer service role.
- You will have an understanding of complaints and relating customer service aptitudes
- You will be able to advocate on behalf of internal and external parties to express requirements
- You will have a flexible and reliable approach to your work, with strong organisational skills
- You will have a strong understanding of information governance processes and a commitment to follow and apply all necessary requirements
- You will have the ability to remain calm under pressure and manage urgent situations promptly
- This is a fixed-term role, until 31st March 2024, with the possibility that the role will become permanent. For more information on the role, please refer to the Job Description and Person Specification.

Find your place with us and change lives

STRICTLY NO AGENCIES PLEASE

We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

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REF-209 966

Job description

Together for Short Lives is the UK charity to make sure the 99,000 seriously ill children and their families can make the most of every moment they have together. We work with families and the brilliant people and services that support them – in hospitals, in children’s hospices and in the community – to ensure that children and families get the support they need.

As a Family Support Hub Officer, you will work within our Family Support Hub, providing high quality support to those families contacting the service through the Helpline, website and from partner referrals. The purpose of this role is to help Together for Short Lives reach and support more families - responding appropriately to their needs by listening, signposting or referring onto internal and external support eg grants, peer support, events and engagement opportunities. You will help us to build a strategic programme of work for our membership of organisations and professionals to improve and expand the range of support that they can offer to families.

Successful applicants will be invited to attend an interview, in person, in our Bristol Office on Wednesday 13th December. Reasonable travel costs will be reimbursed.

Content Co-Ordinator

Department:Standards, Guidance and Learning Department

Location: Home-based (occasional UK travel)

Duration: 12 months Fixed Term Contract

Salary:£27,200 - £32000 p.a.

Reporting to:Content Coordination Manager

The National Fire Chiefs Council (NFCC) works with all fire and rescue services and the fire sector across the UK to provide best practice, shared resource and ensure continuous improvement and deliver our charitable aim. We are currently looking for a Content coordinator, to support an extended project and programme lifecycle. The NFCC provides good practice guidance to fire and rescue services through our websites and digital platforms.

The NFCC have delivered a number of products that have moved to Business as Usual which requires ongoing maintenance and review from the Content and Guidance team. This is an exciting new team of dedicated professionals, and we are looking for a talented friendly person to be responsible of the day-to-day management of product portals, facilitation of the Emergency Response Driving Instructor function as well as leading on the coordination of product reviews, ensuring all products continue to remain fit for purpose.

Key requirements

We are looking for professional and enthusiastic individuals to help us achieve our drive to provide excellent service in everything that we do.

As a member of the new Content and Guidance team, you will be responsible for the coordination and facilitation of products and their maintenance

You will work with subject matter experts with in the NFCC and wider fire and rescue services to understand the how the product is being used with in the Fire & Rescue Services.

You will represent the NFCC at meetings and events with a wide range of stakeholders

Desirable qualities include:

· Good report writing skills

· An ability to work with people from different sectors and different levels

· An ability to work proactively as part of a team and on individual responsibilities

· Confidence to express their own view appropriately and constructively challenge

· An attention to detail

· Experience working within project management structures

· Experience organising and running meetings, workshops

Main responsibilities will include:

· Facilitating the implementation of NFCC products used by fire and rescue services.

· On going day to day management of established portals and functions

· Evidence reporting to varying Subject Matter expert groups.

· Coordination support including facilitating workshops, calendar management and logistics

· Leading small teams of Subject Matter Experts to review and maintain products.

· Analysis to support the NFCC continuous improvement cycle and strategic planning activities.

· Communications and engagement, including support to implementation of nationally reviewed produced products

· Collaboration with existing project teams and business hubs to deliver product reviews to an agreed plan.

How to apply

Please send your CV and a supporting statement by 10th December 2023.

Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

Community and Events Fundrasising Officer

We are looking for an enthusiastic individual with a can-do attitude to help us deliver our exciting Community and Events Fundraising programme. No previous fundraising experience is required, just an organised individual with a knack for building relationships, a passion for exceptional ‘customer service’ and a drive for uniting communities and raising money for charitable causes.

You’ll work within the charity’s passionate Fundraising and Engagement Team to raise funds to support children and families affected by the childhood cancer neuroblastoma and our vision, for a future where no child dies of neuroblastoma or suffers due to the treatment they receive.

This extremely rewarding role would suit anyone looking to take their first step in their fundraising, marketing or charity career. Don’t think your experience directly aligns? Don’t worry; we’re interested in transferable skills and attitude, so consider and show us how these apply to this role.

Summary of role responsibilities

• To help deliver the charity’s Community and Events Fundraising Programme, including special events, community fundraising, challenge events, individual giving, and fundraising appeals.
• To ensure excellent supporter and donor care and build long-term valued relationships to optimise income generation.

This is a fixed-term role offered on a one-year contract. We are looking for the successful candidate to ideally start in January 2024, but there is flexibility with this.

For more detailed information about the role, charity and team, take a look at the Recruitment Pack.

Recruitment timetable

We aim to follow the schedule outlined below:

Applications opens: 22 November 2023

Applications closes: 10 December 2023, 11:59pm

Shortlisting: 11 December 2023

Interviews: 15 December 2023 (in person in London)

If there are any adjustments that would help you engage with the recruitment process, please let us know.

​We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation.

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

Welsh Language Development Manager 

Join the organisation in shaping the future of early learning and childcare in Wales!

We have an exciting opportunity, funded by the Welsh Government, for a dynamic individual to join the organisation as maternity leave cover in the pivotal role of Welsh Language Development Manager. This position is integral to the Cymru’s Cwlwm initiative, where you will lead efforts focused on the Welsh Language, contributing significantly to the organisations goal of integrating the Welsh language into member settings across Wales.

Position: Welsh Language Development Manager (Maternity Cover)

Location: Home based

Hours: Full time 37 hours per week

Salary: Up to £29,000 depending on experience

Duration: Maternity cover until March 2025

Benefits: Include 25 days’ holiday, rising to 29 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns

Please note: To apply you will be asked to submit your CV along with a covering letter (in Welsh) detailing how your skills, knowledge and experience meet the requirements of the role.

The Role

As the Welsh Language Development Manager, you will collaborate closely with Regional Development Managers and the Welsh Language Project Co-ordinator to identify and support Welsh language needs within member settings.

Key responsibilities include:

• Developing and maintaining effective partnerships and relationships with local authorities and partners on a local and national level in relation to the Welsh language
• Working with the Cymru team to identify early years sector workforce needs and develop resources
• Establishing and managing robust procedures and systems to support the planning, coordination, delivery, and monitoring of Cymru’s Welsh language work
• Providing regular written reports identifying progress against targets for Senior Managers and funding bodies
• Collaborating with the Welsh Language Project Co-ordinator to promote the use of Welsh within member settings
• Systematically gathering and recording sector intelligence and research from early years, childcare, and play work providers and partners.

About You

As Welsh Language Development Manager, you will have:

• Level 3 qualification (e.g. NVQ Level 3 Nursery/Infant Teaching Certificate) or equivalent.
• A good standard of education in Welsh and English.
• Good communication skills both written and oral - fluent in both English and Welsh
• Knowledge of the benefits and value of the Welsh language in the early years sector
• Enthusiasm for quality Early years, childcare and play work opportunities.
• Experience of working within a related field. e.g. education, Early Years or childcare
• Experience of supervision / line management duties.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and actively opposes discrimination in society.

You may also have experience as a Welsh Language Development Manager, Welsh Language, Development Manager,  Project Development Manager, Project Development, Development, Manager, Project Coordination Manager, Project Development Coordinator, Development Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.