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Supporter Journey Lead
Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent
We’re looking for a Supporter Journey Lead to join our Supporter Experience team.
This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.
You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.
About the Role
As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.
You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.
In this role, you will:
About You
Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?
Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?
You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.
You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.
You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.
Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.
About the Team
Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.
We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.
This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.
In return we can offer you:
Closing date: 5th July 2026
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to enhance our team by recruiting a LGBTQ+ Youth Development and Wellbeing Worker. This will enable us to continue to deliver and expand the services we currently offer with a particular focus on work within Step Forward, youth/community services and local secondary schools.
This is an exciting opportunity to make a meaningful impact in the lives of young people aged 11–25, especially those facing complex challenges or considered harder to reach.
This position needs to have flexibility to ensure services are offered at a time when young people can access them including daytimes, evenings and weekends where appropriate.
Key Responsibilities
· Work with all young people, from a range of different backgrounds and with differing support needs with a particular focus on young LGBTQ+ people.
· Provide both 1-2-1 support and structured group activities which will help young people in their personal and social development.
· Lead on design and delivery of Step Out workshops and sessions to help young people develop self-confidence, self-esteem and life skills
· Develop positive working relationships with multi-disciplinary teams internally and in different external services
· Provide drop-in support and groups activities within the community with care experienced young people and those engaging in youth services
· Provide personal development and wellbeing projects during the Half Term and Summer Holidays
About You
We are looking for passionate, skilled professionals with the following:
· A recognised qualification or equivalent experience in youth work or relevant profession.
· An in-depth understanding of the issues affecting young Lesbian, Gay, Bisexual, Trans and non-binary people and those young people questioning their sexuality and/or gender identity
· A minimum of 2 years’ experience of working with young people, including those who identify as LGBTQ+.
· Experience of working in an organisation that provides support services to young people
· Ability to utilise personal lived experience appropriately to support young people who identify as LGBTQ+
· A proven track record of providing structured group activities which will help young people in their personal and social wellbeing.
· Experience of dealing with safeguarding concerns and following safeguarding procedures.
· Experience co-producing services with young people
· Creative and flexible approach to delivering services
· Ability to work independently and collaboratively within multi-agency teams
· Commitment to embracing diversity and supporting young people in Tower Hamlets, including care experienced young people and asylum seekers
Working with Step Forward
Step Forward is an inclusive charity committed to evolving to meet the needs of young people in Tower Hamlets. Our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.
Work in a small, dedicated organisation where your expertise directly influences children and young people’s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.
To improve the wellbeing and life chances of local young people affected by poverty and disadvantage
Offering paid internship opportunities for those who are blind or partially sighted across a range of different areas.
Thomas Pocklington Trust is a national sight loss charity supporting blind and partially sighted people to live the lives they wish to lead.
We currently have five internship opportunities available across a range of teams. Full-time and part-time opportunities are available, with all roles paid at the Living Wage Foundation rate.
We offer internship opportunities within a supportive environment where you will be able to develop numerous workplace skills alongside your day-to-day role. You will have the opportunity to network with other interns on the programme.
The key benefits:
Personal specification:
For specific personal specifications, please visit our website to view each role.
We have the following roles available:
The client requests no contact from agencies or media sales.
Contract:Permanent, full time
Salary:£38,177 – £45,000 per annum
Location:Hybrid working with a base in Burford, Newport or Manchester
Closing date: Sunday 12 July 2026
First stage interview:Wednesday 22 July 2026
Second stage interview: Thursday 30 July 2026
Do you have a passion for creating engaging digital learning experiences that make a real difference? Are you confident using learning technologies to bring content to life and improve how people learn at work? If so, this could be the role for you.
We’re looking for a Learning & Development Specialist (Digital) to join our People & People Services team. This is a key role shaping and delivering our digital learning offer, helping ensure colleagues across Blue Cross have access to high quality, accessible and impactful learning.
This is a single role that can be based at either our Burford, Radcliffe or Newport site, with hybrid working in place.
More about the role
You will lead the design and delivery of digital learning solutions across the organisation, creating engaging content that supports a blended learning approach. Working closely with stakeholders and subject matter experts, you will translate learning needs into effective digital experiences that support organisational priorities.
You will also take ownership of our learning platform (currently SAP Litmos), ensuring it is well managed, user friendly and continues to evolve to meet the needs of our colleagues. Alongside this, you will use data and insight to evaluate learning effectiveness and continuously improve our digital learning offer.
This role can be based at Burford, Newport or Manchester, with hybrid working in place.
What you will be doing
About you
You will be a creative and technically confident digital learning professional, with experience designing and delivering engaging learning solutions. You will be comfortable working with a range of stakeholders and able to translate learning needs into practical, high quality outputs.
You will be organised and proactive, with the ability to manage multiple priorities and meet deadlines. With strong communication skills, you will build positive relationships and influence others to make the most of digital learning opportunities.
You will also be motivated to keep your knowledge up to date, staying aware of new technologies and approaches that enhance the learner experience.
Essential Qualifications, Skills, and Experience
Desirable Qualifications, Skills, and Experience
How to apply
To apply for this role, please submit your application through our careers site and answer the application questions, demonstrating how you meet the essential criteria.
We reserve the right to close this vacancy early should we receive a high volume of applications.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
About Blue Cross
If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page
We believe in a world where all pets enjoy a healthy and happy life with people who love them



The client requests no contact from agencies or media sales.
Contract: 1-Year Fixed Term contract
Hours: Full-time (40hrs/weekly)
Reporting to: Academy Director
Location: Remote
Salary: £50,000 p/a + 3% pension contribution
Start date: September 2026
About us
Parallel is a small charitable initiative with big ambitions. Our mission is to increase the number and diversity of excellent young mathematicians. We are a Good Thinking project (registered Charity Number: 1147404).
Founded in 2023 by Simon Singh MBE and Dr Junaid Mubeen, our online Parallel Academy supports highly capable students to excel in maths, by providing them with structured programmes that develop their reasoning and problem-solving skills beyond the curriculum. We currently support more than 10,000 students through the Academy, around 1000 of whom receive highly targeted support through weekly, small-group online tutorials.
We are at an exciting phase in our journey, with plans to expand tutoring to 5000 students over the next four years. Our students are motivated and ambitious. Our maths programme takes place outside of school hours, yet students have an average attendance above 95%. All of our work takes place online and is subject to safeguarding and data protection policies that are reviewed periodically to reflect up-to-date best practice.
Parallel has built a reputation for excellence, both in terms of the expectations we set for students, and the quality of service they receive from us. Our work is underpinned by an inclusive ethos; every student who applies for the Academy is guaranteed a place on one of our programmes.
We work flexibly to both launch new initiatives and adapt our existing offerings. We pride ourselves on a creative approach to programme design and now face a familiar challenge of maintaining our quality and highly personalised approach as we scale up.
The purpose of this role
We are seeking an experienced Head of Operations to join and help lead our committed and energetic team. This role is pivotal to achieving Parallel’s growth ambitions while maintaining the quality of service we are renowned for. As a senior leader, you will be a lynch pin of our core team and will make a real difference to the life prospects of thousands of young students.
On a practical level, you will coordinate and drive our core programmes, with oversight and accountability for their smooth, day-to-day delivery. You will also line-manage two full-time administrators (this may increase as the team expands), overseeing and supporting their work across communications, data and operational delivery.
We have established several processes and tools for delivering our programme effectively and the ideal candidate will have a sharp eye for process improvement and opportunity. You will need to understand and consolidate our current best practices, but also identify ones that need to be adapted or enhanced as we look to scale up.
This role is offered initially as a fixed-term contract for 12 months, though we have every intention to extend the position longer term should the appointment prove successful.
A note on working hours
This is a fully-remote role. As part of your contracted hours you will be required to regularly do some work during evenings and weekends (approx 5-8 hours a week). You may occasionally need to step in at short notice, outside of standard working hours, to support and resolve urgent operational issues.
There will also be periods when there is a higher workload (e.g., during student admissions cycles), so you may be required to offer some flexibility in working longer - and then shorter - hours week to week. Time off in-lieu is provided for additional hours worked.
In general, you will have significant autonomy in how you structure your working week, provided you ensure that our core operational needs are covered within the whole team.
Key responsibilities
Working for Parallel is challenging and rewarding in equal parts. On a typical day you will be fielding queries from parents, managing the logistics of 200+ tutorials a week and ensuring tutors are fully supported. We are a dynamic team that readily adapts to new situations and relishes the challenge of working through problems together.
As part of your key responsibilities you will:
Oversee the smooth day-to-day running of our Tutorial and Webinar Programmes, ensuring that sessions proceed as planned, and that any issues - from tutor cover needs to student absence requests - are swiftly and effectively addressed.
Coordinate key aspects of our start and end-of-term administration, including payments, parent and student communications, website setup, spreadsheets and logistics.
Oversee the admin team’s responsiveness to our high-volume shared inboxes, responding to the most sensitive student and parent queries and acting as a point of escalation where needed.
Manage a small but growing admin team, providing regular guidance, support, and feedback.
Play a key role in overseeing our student admissions cycles, from planning to testing, setup, delivery and communication of decisions.
Make everyday operational decisions independently, exercising good judgement in when to bring issues to senior management.
Work effectively with data (e.g. student learning data) - as managed through our central directories - and use it to guide decision-making and to support the effective running of our programmes.
Review our policies on an ongoing basis, ensuring that we are complying with our safeguarding and data protection obligations at all times and that our policies are built for scale.
Support with schools outreach initiatives.
Develop and document key administrative procedures (an ever-evolving ‘Operations Handbook’) to ensure that we have reliability and stability across all programmes.
Help to shape and build on our ethos of high expectations, which translates into concrete policies regarding attendance, homework, participation and criteria for both admitting and removing students from our Tutorial Programme.
Role requirements
While there is no fixed template for working with Parallel, we consider the following requirements essential for this role:
Proven leadership qualities, with the ability to act independently and decisively when the situation demands it.
Experience managing small teams, including multiple direct reports.
Managed operations at large scale - you have executed product/service delivery to thousands of end users.
Excellent project management skills, with the ability to delegate tasks and to track processes and outcomes.
Exceptional written and verbal communication skills, with the ability to connect effectively with a diverse set of internal and external stakeholders.
Proficiency in working with digital tools and software such as Google Sheets, Docs, Forms, Zoom and Trello (and able to learn new tools quickly and independently).
Excellent with spreadsheets and data - you know your vlookups from your pivot tables.
Nimble problem-solver who can think on your feet and approach complex situations with a flexible mindset.
A ‘can-do’ attitude and strong team ethic - you are known as a supportive presence for your colleagues who will go above and beyond to make their lives easier.
Demonstrable ability to work productively in a fully remote setup.
A strong commitment to safeguarding, and the ability to maintain confidentiality and integrity related to all aspects of information disseminated within the organisation.
It is also desirable (though not essential) for you to have relevant experience in an education setting.
Please note that this role will be subject to an Enhanced DBS check.
How to apply
If this sounds like you, please submit your CV and cover letter via CharityJob, or get in touch with any questions.
Interviews will take place online after the closing date. As part of the selection process, shortlisted candidates will be required to complete tasks designed to assess relevant skills.
To increase the number and diversity of excellent young mathematicians, by developing their problem-solving skills beyond the curriculum.
The client requests no contact from agencies or media sales.
The Sands Insights Network is an online community of bereaved parents who want to use their experience and knowledge to shape Sands work to make maternity and neonatal care safer.
The Network sits within the Saving Babies Lives team which focusses on using evidence, including from parents, to drive improvements in maternity and neonatal safety. The Network also facilitates parents’ involvement in Sands policy and campaigning work, as well as external projects seeking to include people with experience of baby loss.
Main Purpose of Job
1. Undertake the day-to-day management of a successful network, building diverse membership and ensuring a safe environment for bereaved parents
2. Ensure the diverse experiences and perspectives of bereaved parents are included in research, learning and improvement initiatives in a way that works for them
3. Ensure the involvement activities are monitored, evaluated and impact is captured and shared
4. Help to build Sands’ reputation as a leader in partnership working, advocating for the inclusion of bereaved parents in research and decision making
Principle Tasks and Responsibilities
1. Undertake the day-to-day management of a successful network, building diverse membership and ensuring a safe environment for bereaved parents
2. Ensure the diverse experiences and perspectives of bereaved parents are included in research, learning and improvement initiatives in a way that works for them
3. Ensure the involvement activities are monitored, evaluated and impact is captured
4. Help to build Sands’ reputation as a leader in partnership working, advocating for the inclusion of bereaved parents in research and decision making
General
We are here to support everyone touched by pregnancy loss or the death of a baby. Always.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Sheppard Trust provides homes for older women in housing need, and we support them to live independently. We reduce loneliness and isolation by fostering a supportive community spirit.
We're about to move to brand-new, purpose built accommodation near Hampton Court village in Surrey, with 60 one bedroomed flats and a range of communal facilities. Our residents will live independently in their homes, with assistance to access the appropriate support services to maintain independence.We want them to live full and active lives in an inclusive, thriving community which is well regarded in our local community.
We're a small friendly team who care deeply about getting this project off to an excellent start and achieving our aims. We operate with these values: respectful, inclusive, conscientious, compassionate, honest.
We’re looking for someone proactive and flexible to help us for the first six months, as we set up the building, set up our new systems, and move everyone in. This will be a really varied role where no two days are the same, and will be a mixture of administration and practical tasks. You could be getting our staff kitchen set up, preparing the paperwork for a new resident, helping someone set up their heating controls or utility accounts, setting up and updating databases, answering queries at reception, logging maintenance tasks or helping with an event.
You might well have some housing experience already, or have worked with older people, but we also value transferrable skills, lived values and the ability to learn quickly.
An enhanced DBS check will be required. This will be a fixed term contract from mid-July 2026 for six months. We are open to offering this role on either a full time basis or an alternative working pattern of at least 25 hours per week.
You’ll bring:
· Confidence in organising and prioritising a varied workload
· Good administrative skills and ability to create and keep accurate records
· A proactive, flexible “can do” approach and the ability to “hit the ground running”
· Good communication skills with a wide range of people.
· a strong commitment to safeguarding and to respecting diversity and inclusion.
We can offer:
· a salary of £26,000 - 28,000 per annum pro rata
· membership of the Social Housing Pension Scheme (defined contribution)
· a friendly and supportive working environment with strong values, good staff facilities (and free tea and coffee)
· lots of variety and a range of experience
· the opportunity to be part of setting up something brand new from the very start.
For more information please see the full job description and person specification attached.
Independent living for older women in housing need
We have an exciting opportunity for an experienced and proactive HR Business Partner to join our People, Culture & Inclusion team.
As HR Business Partner, you will work closely with managers, teams and key stakeholders across the Association to build organisational and people capability, deliver effective people solutions, and support the delivery of our strategic priorities.
This is a varied and rewarding role combining strategic partnership with operational HR support. You will play a key role in supporting managers with people-related matters, helping drive positive employee experience, engagement and performance, while ensuring legal compliance and best practice.
Key Responsibilities
About You
Further information about working for the MND Association and full job description is available in the attached Candidate Pack.
Hybrid working expectations: 1 day per week office attendance required.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a 12-month maternity cover Grants Officer.
Yorkshire Wildlife Trust is seeking a motivated and organised Grants Officer to help secure vital funding for nature's recovery across Yorkshire. Working closely with the Grants Manager and colleagues across the Trust, you will research funding opportunities, develop compelling grant applications and manage relationships with trusts, foundations and other grant-making organisations. This is an exciting opportunity to play a direct role in supporting conservation, community engagement and wildlife recovery projects across the region.
You will manage a portfolio of grant applications and reports, identifying and developing new funding opportunities while maintaining excellent relationships with existing funders. Working collaboratively with teams across the organisation, you will gather project information, develop persuasive funding proposals, coordinate reporting and stewardship activities, and maintain accurate records of fundraising activity. You will contribute to achieving fundraising targets and help ensure funding opportunities align with the Trust's strategic priorities.
We are looking for someone with excellent written communication skills and the ability to present complex information in a clear, compelling and engaging way. You will have experience of researching, writing or supporting funding applications, strong organisational skills, and the ability to manage multiple priorities and deadlines. You should be confident building relationships with a wide range of stakeholders and working collaboratively across teams. Experience of fundraising, grant-making trusts and foundations, project development, CRM databases or the environmental, charitable or conservation sector would be advantageous. Most importantly, you will share our passion for creating a wilder Yorkshire and be committed to helping secure the resources needed to achieve our vision.
How to apply:
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please ensure you describe your relevant knowledge, skills and experience aligned to the Person Specification within the Job Description. Please be aware that if you only submit a CV, your application may not be considered.
Please DO NOT include any personal details (name, address etc) on your supporting statement.
Closing date: 5th July 2026 at midnight
Interview date: 24th July 2026
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
We want our people to flourish, just like nature, and so we are committed to creating a movement that recognises and truly values individual differences and identities. We value diversity and creating an inclusive culture where everyone can be themselves and reach their full potential.
We are also a member of the Disability Confident Scheme. This means we are committed to offering an interview to disabled applicants who meet the minimum criteria for the post. Where a post is oversubscribed (i.e. there are more candidates meeting the minimum criteria than we can offer interviews to), we will carefully balance inviting a mix of the highest scoring disabled and non-disabled applicants.
The client requests no contact from agencies or media sales.
Do you enjoy leading technology improvement initiatives that deliver real organisational impact?
Are you comfortable working across projects, systems, data and stakeholders to turn ideas into practical solutions?
London City Mission is looking for a Systems Development Manager to lead the next phase of development, optimisation and improvement across our core business systems.
This is a unique opportunity to help shape how technology supports mission, ensuring that key systems continue to evolve in ways that are joined-up, sustainable and focused on delivering value.
About the role
Following a significant period of organisational transformation, including the implementation of Microsoft Dynamics 365, Business Central and other key platforms, London City Mission is entering a new phase focused on optimisation and continuous improvement.
As Systems Development Manager, you will lead a portfolio of systems initiatives that help the organisation get the best from its technology investments. You'll work across departments, helping stakeholders identify opportunities, clarify requirements and deliver improvements that support ministry and operational effectiveness.
This is a broad and varied role combining project management, business analysis, stakeholder engagement and systems development. While there will be opportunities for hands-on contribution, the primary focus is on planning, coordination and successful delivery across multiple initiatives.
What you’ll be doing
What we’re looking for
Experience with Microsoft Dynamics 365, Power Platform, Power BI, Microsoft Fabric or Business Central would be advantageous, as would experience within a charity or values-driven organisation.
Why join us?
Everything we do at London City Mission exists to help churches across London reach people with the good news of Jesus Christ, particularly those on the margins of society.
Technology plays a vital role in enabling that mission. This role offers the opportunity to influence how systems, data and processes support ministry, fundraising, operations and decision-making across the organisation.
You'll join a collaborative team committed to excellence, continuous improvement and serving the wider mission well.
Benefits
Occupational requirement
London City Mission is an organisation committed to preaching the Christian gospel to the people of London.
There is an occupational requirement that the person appointed be an evangelical Christian and able to agree with the Mission's Statement of Faith and Conduct.
Accessibility
If you require any reasonable adjustments during the recruitment process, please let us know when submitting your application and we will be happy to discuss how we can support you.
The client requests no contact from agencies or media sales.
About Us:
Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.
Job Purpose:
WAGGGS is embarking on a once-in-a-generation capital investment programme to secure the long-term sustainability of its global property portfolio, including its iconic World Centres.
These centres are at the heart of the Movement - places where girls and young women from across the world come together to learn, lead, and build lifelong connections.
Over the next ten years, £5.9 million is required to protect, upgrade, and future-proof these spaces, ensuring they remain accessible, inclusive, and fit for the next generation.
A significant proportion of this funding (£3.75 million) will be raised through a global capital fundraising campaign. This project will coincide with WAGGGS Centenary in 2028 and is an amazing opportunity to amplify the moment.
This role will lead the initial scoping and feasibility phase of the campaign- testing assumptions, shaping a compelling case for support, and laying the foundations for a successful multi-year appeal. The consultant will assess readiness, define strategy, and provide clear recommendations on campaign viability, structure, and resourcing.
Subject to successful scoping and organisational readiness, there is potential for this role to transition into a longer-term position leading campaign delivery.
About You:
We are looking for an experienced fundraising professional with a track record of developing and delivering major fundraising strategies, ideally including capital campaigns, feasibility studies, or significant growth projects. You have experience securing high-value support from trusts, foundations, institutional funders, major donors, or other philanthropic partners, and understand how to build compelling cases for investment.
A strategic thinker with strong relationship-building skills, you are comfortable engaging senior stakeholders, assessing fundraising potential, and translating complex projects into clear, evidence-based recommendations. You are motivated by the opportunity to help shape a once-in-a-generation campaign that will secure the future of WAGGGS' World Centres and their impact on generations of girls and young women around the world.
Key Responsibilities:
Please refer to the attached Job description for the detailed key responsibilities.
To apply for this role, please submit your CV and a Cover Letter.
In your Cover Letter, please highlight your relevant experience in fundraising and capital appeals, including any experience of campaign planning, feasibility assessments, major donor fundraising and developing cases for support, and tell us why you are interested in working with WAGGGS.
Please note applicants must have right to live and work in the UK.
We are the largest voluntary movement dedicated to empowering girls and young women in the world.

The client requests no contact from agencies or media sales.
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.
This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.
As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.
The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.
Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.
Key Responsibilities
Strategic planning and implementation:
Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives
Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle
Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making
Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms
Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements
Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals
Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth
Project Management:
Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events
Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers
Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues
Lead on set up and implementation of new seasons, events and sales activity
Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura
Maintain high standards of data accuracy and integrity across Box Office and customer records
Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction
Champion accessibility across all ticketing and customer service activity
Leadership & Management:
Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development
Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities
Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation
Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements
Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation
Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement
Skills and Qualifications
Essential
Minimum three years' experience in a CRM, ticketing, audience data or related role
Advanced knowledge and practical experience of Tessitura
Experience managing and maintaining CRM systems and customer databases
Experience producing audience analysis, reporting and business insight
Strong understanding of customer relationship management principles
Excellent attention to detail and commitment to data accuracy
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to explain technical concepts to non-technical colleagues
Ability to manage multiple priorities and meet deadlines
Commitment to delivering outstanding customer experiences
Interest in music, culture and the arts
Willingness to work evenings and weekends
Desirable
Experience of implementing CRM upgrades or major systems projects
Experience working within a Tessitura consortium
Experience of customer journey mapping and audience segmentation
Experience of marketing automation and CRM-driven campaign delivery
Experience working within an arts, cultural or performing arts organisation
Knowledge of accessibility best practice within ticketing and audience services
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Sunrise Diversity
Sunrise Diversity is a charity dedicated to ending discrimination and creating connected, inclusive communities where everyone feels like they belong. For over 10 years, we have grown from a volunteer led community group into a trusted organisation, led by the voices of the diverse people we support. We provide safe, welcoming spaces, classes, advocacy, and social opportunities that help people build confidence, reduce isolation, and strengthen relationships. By celebrating diversity and challenging discrimination, we aim to create communities where every individual is welcomed and supported.
Our new five-year See Me project, funded through a long-term grant, allows us to expand our work across Northern Devon, particularly for migrants, refugees, LGBTQ+ individuals, and others facing social or geographic isolation. The project strengthens connections through ESOL English classes, safe spaces, social opportunities, and advocacy, while working with local authorities, partners, and volunteers to embed inclusion across services and community life. Joining Sunrise means contributing to a team that helps people connect, grow, and belong, making rural communities more equitable, welcoming, and supportive for everyone.
About The Role
We’re excited to announce that Sunrise Diversity is recruiting as we expand our work through the See Me project, thanks to 5 years of Lottery funding. Our roles are key to helping us grow our charity, develop new programmes, and increase our capacity for community work.
The post holder will deliver 1-1 support and advocacy to people from diverse groups such as migrants, refugees, the LGBTQ+ community and those who face discrimination or barriers to accessing services due to protected characteristics. You will be supporting a small number of clients who have more complex needs and require extra support to get through difficult situations, alongside providing a drop-in service to people who need shorter term support such as form filling. You will provide support relating to issues such as housing, benefits, employment, hate crime reporting, safeguarding concerns and accessing rights and entitlements.
Why Join Us?
The role will be hybrid working from our Barnstaple office, offering competitive pro-rata salaries, holiday, and pension benefits.
You can view the Job Descriptions and Person Specifications attached.
The client requests no contact from agencies or media sales.
As a Grants and Services Caseworker at our charitable foundation, you will make a huge difference to individuals and families in financial hardship through assessing applications and making welfare grants to insurance people going through challenging times.
You will also provide guidance on areas such as benefits, debt, and employment, and signpost applicants to appropriate support services.
Beyond casework and grant-making, you’ll contribute to exciting wider initiatives at The Insurance Charity – from shaping new, responsive grant programmes for individuals, to building partnerships with external organisations to strengthen our impact and reach.
The client requests no contact from agencies or media sales.