Project manager jobs in cardiff, wales

The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world-class care, helping to ensure the best outcome and experience possible for children and their families.

Having raised more than £30 million to build and equip the hospital, today we continue to work hand in hand with the NHS, providing funding for the most up-to-date equipment and facilities. We also fund services like the play specialist team and emotional support for families.

This is an opportunity for a motivated and enthusiastic individual to join a small but determined team.  Working closely with the wider charity team, this role offers a real opportunity to see the impact that your work has on the children and families we support and to grow our fundraising reach within your geographical region.

The geographical region will cover anything west of Bridgend and up to Aberystwyth. Ideally, candidates would be based in the Carmarthen/Llanelli area. This is a home-based role, with frequent travel throughout Wales, and monthly travel to Cardiff.

Scope of role

This recently created role within the Noah’s Ark Charity, which will grow our regional community fundraising presence and offering.  The postholder will know the West Wales area well and will become the expert in fundraising opportunities within the region, building strong relationships within the community, including companies and will develop supporter-led activity. The postholder will plan for and deliver income for the charity within the region, in line with wider fundraising strategy. 

KEY DUTIES AND RESPONSIBILITIES

1. Income generation

- To plan for and deliver income to target through key performance indicators as agreed with community fundraising manager.

- To develop new supporter relationships within the community, in a planned way, to achieve income and provide excellent supporter care to ensure the relationship is ongoing, beyond one-off support for the charity.

- To lead on and deliver community fundraising within the region, through relationships with patient families, third party fundraisers, community groups, schools and education establishments and public bodies.

- To build strong corporate partnerships within the region, to an agreed income level, with the support of the community fundraising manager and head of fundraising and development.

- To lead on key projects to develop income generation.

- To contribute to the strategic development of community fundraising.

- Plan and deliver events in the community where necessary.

- Secure and deliver engaging presentations to groups and organisations.

2. Ambassador programme

- To build the family ambassador programme within the region, growing the network of key supporters who will represent and be the face of the charity within their local community.

- Support the community fundraising manager with the development of the ambassador programme including training and thanking opportunities.

3. Supporter experience

- To champion consistent and excellent supporter care.

- To record all communications accurately on the database, ensuring information is gathered and recorded in accordance with the requirements of the data protection act, GDPR and the charity’s data protection policy.

- To respond to supporter enquiries in a timely manner and deal with complaints, escalating as appropriate.

- To deliver an excellent supporter journey and contribute to the central supporter journey for community fundraising. 

4. Cross team working

- To work collaboratively with fundraising colleagues across the team to deliver wider fundraising income and charity objectives.  For example, gifts in wills, regular giving, event participation, volunteering and communications.

5. Budgets

- Work with the community fundraising manager and head of fundraising and development, to build and manage a detailed fundraising budget, including income and expenditure.

- Provide forecasts throughout the year, for agreed streams of income.

6. Best practice

- Ensure all fundraising practice is in line with organisational guidelines and policies.

- Encourage and champion compliance and best practice within the fundraising team.

- Ensure own compliance with fundraising standards and requirements, keeping up to date with key policies and regulations, including the fundraising regulator, chartered institute of fundraising and the charity commission.

7. Undertake any other duties which might be required to fulfil the general purpose of the post.

When asked what they love most about working at Rainforest Trust UK our staff say it is feeling they are making a difference and taking direct action on some of the biggest issues of our time - climate change, biodiversity loss and Indigenous Peoples' rights. They also like being part of a small, friendly, and supportive team, where they feel they can have a direct input into decisions and our direction. We offer a host of other benefits too.

Rainforest Trust is a leading global organisation sponsoring the creation and expansion of protected and conserved areas, playing a central role in combating biodiversity loss and fighting climate change. Rainforest Trust UK (RTUK) is set up as a separate charity to tax-efficiently raise funds from donors here in the UK for Rainforest Trust’s conservation projects. We are currently a team of seven people, but we are affiliated to, and supported by, the Rainforest Trust team in the U.S., which has a team of 45 staff. 

In 2023 the global charity raised $46 million for conservation projects in Africa, Asia-Pacific, and Latin America. Last year the UK charity contributed £2.7m of this, and we are confident there is significant potential to increase our income from donors here. So, we are looking for an experienced Finance and Administrative Officer to join our small UK team to help us manage an increasing number of donations.

This is a varied role which will offer the successful candidate exposure to a wide range of tasks and responsibilities, including bank reconciliations, financial and performance reporting, some data upkeep and systems improvements. You will need to be good at juggling competing priorities, well-organised with excellent attention to detail and problem-solving skills.

Key Responsibilities (see attached job description for full list)

Finance (~80% of role)

• Carry out weekly bank reconciliations using Xero.

• Maintaining records of expenditure, processing monthly expenses, paying invoices.

• Prepare HMRC Gift Aid claims and maintain records of Gift Aid donations and payments.

• Assist with annual external financial audits.

• Import bank transactions onto CRM database and ensure donations are assigned to correct conservation projects.

• Assist in the preparation of monthly and annual management accounts and annual budgets.

Administration (~20% of role)

• Maintain all accounts on UK portals (Benevity, Charities Aid Foundation, etc) and process, track and reconcile all portal donations, soft crediting these where necessary.

• Suggest changes or improvements to both financial and administrative processes (including automations) to increase accuracy, efficiency and potential cost reductions, then implement where agreed.

• Support with HR administration - keeping personnel and Trustee files up to date, keeping records of sickness, holidays and other absences, drafting new policies.

Person Specification - see attached job description document

Working Arrangements and Travel Requirements

Rainforest Trust UK staff work remotely and the successful candidate will be expected to work primarily from home with an excellent internet connection. They may be based anywhere in the UK but will be expected to travel to work from a shared team space in London 1 day per month. We are also flexible as to when the Officer works the available hours across the week.

Equal Opportunity Employer

Rainforest Trust UK is an equal opportunity employer and is committed to developing a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our work will bring benefits for our people, our organisation and our charitable purpose. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief or any other protected characteristic.

Contract:  12-month maternity cover from Monday 18 August 2025, full time (35 hours per week) 

Salary:  £35,000 - £38,000 per annum 

Location:  Hybrid – Burford, Hartlebury, Radcliffe or Newport (Hybrid)

Closing date:  Sunday 22 June 2025 

Interview date:  30 June – 2 July 2025 

We’re looking for a confident and proactive Resourcing Partner to join our friendly, fast-paced Resourcing team on a 12-month maternity cover contract. 

More about the role

You’ll lead the full recruitment cycle across three key areas of Blue Cross – Rehoming & Fostering Services, Fundraising, Communications & Engagement, and Finance & Resources – using your expertise to shape campaigns, coach hiring managers, and deliver an exceptional experience for candidates and teams alike. 

What you’ll be doing 

• Leading inclusive, effective recruitment campaigns across a wide range of roles 
• Advising managers and shaping attraction strategies to bring in top talent 
• Writing compelling job adverts that reflect our purpose and values 
• Using direct sourcing, LinkedIn Recruiter, and networking tools to build diverse pipelines 
• Screening and assessing applicants to create strong, insight-driven shortlists 
• Coaching hiring managers and sharing best practice  
• Supporting Resourcing Administrators and covering when needed 
• Promoting our employer brand and connecting with underrepresented audiences 

This is a full-time role working 35 hours per week, Monday to Friday. It follows a hybrid working pattern, with a minimum of two days per week spent in the office — either at our Burford office or at one of our Rehoming, Advice and Behaviour Units in Radcliffe (Greater Manchester) or Newport — and the remainder working from home. We will ask which site you wish to be based at as part of your application. Please note that we are unable to consider full-time remote working or alternative site locations for this role. 

About you

You’ll bring solid experience in in-house recruitment, running end-to-end campaigns with confidence and care. You’re a great communicator, able to influence at all levels, and enjoy building trusted relationships. You’ll be collaborative, data-savvy, and thrive when working at pace. 

Essential Qualifications, Skills, and Experience 

• Previous in-house recruitment experience  
• Confident stakeholder management skills, with the ability to influence and build trust at all levels 
• A collaborative approach and experience working with diverse teams 
• Excellent written and verbal communication skills 
• A sharp eye for detail and the ability to pick things up quickly 
• A proactive, solutions-focused mindset and a resilient, can-do attitude 
• The ability to demonstrate, understand and apply our Blue Cross values 

Desirable Qualifications, Skills, and Experience 

• Knowledge of inclusive recruitment practices and experience reaching underrepresented groups 
• Confidence using LinkedIn, CV databases, and job boards for direct sourcing 
• Familiarity with ATS platforms and recruitment data management 
• Knowledge of various advertising and recruitment methods 
• A good understanding of employment law in relation to recruitment, particularly around discrimination and reasonable adjustments 

How to apply  

Click the apply button below and complete the online application process before the closing date on Sunday 22 June 2025.  

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

This is National Lottery funded role in a growing charity representing children and young people affected by the neuropsychiatric conditions PANS and PANDAS. 

The purpose of this role is to work closely with our established Youth Board to ensure that the voices of young people affected by PANS and PANDAS are heard, valued, and reflected in our work.

The successful applicant will support the Youth Board in identifying, developing, and delivering one or more youth-led projects that align with their priorities and lived experiences. 

See the job description and the recruitment pack attached for more informaton.

Are you passionate and curious about creating change in communities across the UK? We're looking for eight people to join our UK Portfolio Team as Portfolio Officers.

We have seven permanent roles available and one fixed term contract for 18 months.

At The National Lottery Community Fund, we are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage.

The UK Portfolio supports the ambitions and potential of communities across the UK.We focus on scaling projects with a UK-wide benefit, through significant investments, which enable systems-level change for communities.Our funding is intended to complement the work of other country portfolios: England, Northern Ireland, Scotland and Wales.

Portfolio Officers are at the core of what we do in the UK Portfolio and as we continue to develop in response to our strategy, we’re expanding our team. Our team is spread across the UK, and we're looking for people from a variety of locations within the UK.

This is a time of optimistic change and growth as we deliver our ambitious new strategy. 

As a Portfolio Officer you will:

• Work closely with grant seekers to support them through our funding processes, assess their applications and write and present high quality assessment recommendations to our decision-making Panels.
• Manage grants using best practice, thematic expertise, and the experience of customers and stakeholders to improve our grant making and inform our decision making.
• Manage your own caseload, liaise with grant recipients, undertake project visits, identify, and manage risk and support organisations to deliver their projects and measure their impact.
• Ensure our grant management and assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker.
• Use your critical thinking skills, curiosity, interest and understanding of our community-led mission areas to support and inform your approach to assessment and grant management.
• Be responsible for supporting people and communities across the UK, you will have a strong understanding of our vision, our commitment to equity, diversity and inclusion and our funding products.
• Work with stakeholders at different levels, represent the Fund at events, project visits and share learning from conversations, events, grant holder reports with the wider team so that we can maximise our impact.
• Work within the Fund’s policies and procedures and within the necessary legislation, in a way that is aligned with our values, visions and principles.
• At times, have opportunity to get involved in other work such as, helping to develop new funding products or contributing to cross Fund activities
• Support the effective running of team meetings and be responsible for ensuring our data is accurate and of high quality.

You’ll be joining a dynamic and welcoming geographically dispersed team, working with impactful and fascinating projects that are responding to and addressing a wide range of topics across the Fund’s four community-led missions.

We are looking for talented and proactive team players from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding.

Whether through lived or gained experience you will really understand the communities we work with.  You could come to grant-making from a variety of backgrounds.

Whatever your background, the role would suit people who:

• are passionate about achieving social change and have a strong commitment to equity, diversity and inclusion.
• have skills and experience in presentation and report writing and basic accounting and budget management.
• can apply their research, data gathering, insight and critical analysis skills to learn quickly about complex and nuanced issues.
• can synthesise complex information and present it to others in a clear and concise manner.
• can work flexibly at pace and to tight deadlines, using their initiative to manage their time working comfortably with competing priorities and deadlines.
• are adept at building and maintaining relationships with people from a range of backgrounds and job roles.
• are strong team players committed to sharing learning with their peers and the wider Fund to improve our processes and practices.
• are comfortable working with an online and geographically dispersed team.
• are comfortable learning and working with different systems and data.

You’ll report to one of our Portfolio Managers and work with other Portfolio Officers across different areas of the team.

The role requires occasional (once a month) travel across the UK to observe and critically analyse the work of applicants and grant holders.

Interview Dates: 14-17 July and 22-23 July

Location: UK Wide - We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidates. The role can be based at any of our UK offices: these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

Please note that only up to two of these roles can be based in London.

Any questions about the recruitment process or if you’re interested in learning more about the role, we’ll be hosting two online briefings webinars on 16 June at 12:30pm and 20th June at 12:00pm.To reserve a spot, please contact recruitment (the email address can be found on the advert on our website). 

On application, please align your supporting statement to the criteria below

Essential criteria

• Communication skills: Excellent listening, written and verbal communication skills. Strong report writing skills to produce concise, written recommendations for assessment purposes to set deadlines, and with the ability to communicate complex ideas in an engaging and clear manner, tailored to different audiences.
• Analytical skills: Ability to absorb a wide range of information to make judgement-based decisions with confidence, offering challenge when appropriate and managing risk appropriately throughout the grant making lifecycle.
• Organisational skills: Ability to use your initiative and manage a complex caseload of assessments and grant management, dealing with competing priorities and deadlines and demonstrating strong organisation and prioritisation skills.
• Relational skills: Ability to build and nurture effective, collaborative relationships with colleagues, community organisations, customers and other external agencies.
• Commitment to equity, diversity and inclusion and the ability to apply this throughout the grant making lifecycle.

Desirable criteria

• Sector insight: Knowledge and understanding of communities and the voluntary sector in the UK, and the ability to spot trends and identify opportunities for our programmes at least across one of our four community-led missions.
• Continuous improvement: Ability to identify opportunities for learning and improvement across the team by taking a proactive approach to problem-solving and continuous improvement.
• Data and finance: The ability to understand and assess data and financial information including business plans and accounts, and present this in a way that it can be accessible for others.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

For full information on this role, including the key responsibilities and person specification, please view the job pack.

Applications close at 23:59 on Sunday 6th July 2025.

The Organisation

ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.

The Opportunity

The Director role is a new opportunity working across ImpactEd Evaluation. Our partnerships encompass education organisations such as charities, edtech organisations and government, and schools and multi-academy Trusts. Across all our partnerships, we aim to design and deliver high-quality research and evaluation projects that help our partners make better decisions for children using good evidence.

As a Director, you will be a senior leader of the evaluation practice and a statutory director on our Practice Board. Reflecting this, you will have a key role in the success of the practice, both commercially and in terms of social impact, and help to shape and deliver the strategy for ImpactEd Evaluation as a practice within ImpactEd Group, reporting to the Practice Lead.

The role will be a combination of business development, oversight and support of evaluation delivery, and strategic responsibilities. You will lead a number of sales and marketing campaigns, and support the design and delivery of our product offerings within those areas, as well as other priority strategic projects. You will also lead on a small number of high-priority partner engagements directly, and play a significant role in overseeing and quality assuring partnerships led by others.

The role would be ideal for a candidate with deep understanding of research and evaluation, a track record in business development, and the ambition to shape the leadership and direction of a growing social enterprise.

Why Us?

As an organisation we care about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:

• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working

• Personal excellence: we invest significantly in professional development, including an external mentor, an individual CPD budget, and formal and informal training and support

• Mental health and wellbeing: access to health and wellbeing advice and free therapist support.

As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.

At The National Lottery Community Fund, we are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage. 

This is an exciting opportunity to join the Fund as we expand the UK Portfolio to meet our ambitions in delivering the strategy. We're looking for two people to join the UK Portfolio Team as Heads of Funding, leading a team of just under 40.

The UK Portfolio supports the ambitions and potential of communities across the UK.We focus on scaling projects with a UK-wide benefit, through significant investments, which enable systems-level change for communities. Our funding is intended to complement the work of other country portfolios: England, Northern Ireland, Scotland and Wales.

As one of four Heads of Funding in UK Portfolio you will oversee all aspects of our work and ensure the team is resourced and able to deliver operationally. Heads of Funding are responsible for ensuring our programmes are designed and delivered to the scope, standard and deadlines required and will lead on specific strategic areas and relationships inside and outside the Fund. Heads of Funding are responsible for ensuring an understanding of the external policy, practice and funding context from across the UK is reflected in our delivery. You will provide leadership for the team, supporting the work of the Portfolio Managers.

We are currently evolving our UK Portfolio funding offers and  programmes in response to the strategy, developing a partnerships offer, and how we are more than a funder through our support to communities across the UK.

All Heads of will lead on a combination of strategic and operational priorities and the roles will involve a variety of responsibilities including:

• Overseeing up to £50m of grant commitments each year ensuring compliance with our operational and governance policies and requirements
• Lead one of the community-led missions in relation to the UK Portfolio’s funding offer
• Lead the strategic development and direction of a combination of our funding programmes and partnership approach
• Responsible for stakeholder management, both internally and externally
• Ensure learning and impact of our work is shared appropriately and informs our practice
• Lead engagement with our decision making Panels, Committees and Board
• Team leadership including culture, resource planning and team development
• Fund wide leadership either relating to one of the missions or as part of cross Fund priorities

You will need to work closely with the other Heads of Funding and each day will be a blend of operational and strategic work, stakeholder engagement, team leadership with lots of opportunities to collaborate with others across the Fund.

We are looking for ambitious, creative and passionate people with experience of the funding environment and brokering partnerships. Excellent leadership and collaboration skills will be essential in building relationships at all levels, from senior management to external stakeholders and funding colleagues across the Fund. You’ll have a keen understanding of the nuances of working within a public body, and a deep commitment to ensuring we are delivering impact through our current funding portfolio whilst also looking to the future and developing new funding initiatives and ways of working to meet our 2030 vision.

If you’re ready to take on a leadership role in an important organisation and have a genuine passion for supporting communities, this is the role for you.

You’ll be joining a dynamic and welcoming geographically dispersed team, working with hugely important and fascinating projects that are responding to and addressing a wide range of topics across the Fund’s four community-led missions.

Due to our dispersed nature as a team, it is expected that there will be occasional travel in order to connect with colleagues, stakeholders and projects. This is likely to be one to two occasions per month.

Interview Dates: 22 and 24 July

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

Please note that only one of these roles could be based in London.

Any questions about the recruitment process or if you’re interested in learning more about the role, we’ll be hosting an online briefing webinar on Monday 16 June at 10am. To reserve a spot, please contact recruitment (the email address can be found on the advert on our website) 

On application, please align your supporting statement to the criteria below

Essential criteria

• Experience and understanding of grant making and the funding environment, including partnership working
• Proven ability to translate strategy to operational development, including problem solving, organisational and decision-making skills and ability to manage a complex workload
• Strong interpersonal skills, and resilience, with an ability to build relationships and work with a range of people inside and outside of the Fund, including working with Boards and Committees
• Experience of building high performing teams and leading change, as a leader and/or as a team player - creating the culture and structures in which people can thrive at work
• Excellent written and verbal communications skills, able to analyse and review complex ideas and information and tailor clear messaging to a range of audiences
• Commitment to equity, diversity and inclusion and experience of applying this throughout all aspects of work

 Desirable criteria

• A passion for, experience in and an understanding of one or more of our community led missions and our commitment to equity
• Policy expertise in one or more of our ‘more than a funder’ priorities: partnerships; participation, convening, influencing, supporting grant holders, learning.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

This newly created Fundraising Lead position will play a vital role in helping to deliver Flynne's Barn's core work; secure the financial standing of the charity; and develop exciting, forward-thinking projects. 

You will be a self-starting, results-driven fundraiser who is comfortable working independently as well as collaboratively in a small team. You’ll thrive in a dynamic environment, and are motivated by the opportunities to help shape an organisation's future and make a real and positive difference to young people facing the challenges of a cancer diagnosis.

This is a fundraising role that offers both creativity and structure, relationship-building and strategic thinking — perfect for someone who loves making things happen and wants their work to really matter. This is a remote role with the need to visit Flynne’s Barn’s Lake District centre on an occasional basis. 

As an initial part time role, this will be ideally suited to a consultancy contract.

TO APPLY - Please use the Apply Now button to upload a CV and Cover Letter to the CharityJob portal by 9am UK time on 23 June 2025.

We welcome and encourage applications from people from all backgrounds, including those from minoritised groups that are underrepresented in the workplace.

Flynne’s Barn is a charity supporting young people living with cancer. We offer residential stays in the Lake District, bringing young people with a shared experience of cancer together to build community. During a stay we offer a range of outdoor and creative activities. We aim to provide the space for young visitors to relax, find friendship and to build confidence in a safe, supportive context. We also provide an online/telephone counselling service for young people and their families.

The Noah’s Ark Children’s Hospital Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world class care, helping to ensure the best outcome and experience possible for children and their families.

Scope of the role

Our mission as a charity is to create brighter todays and better tomorrow for the children and families of Noah’s Ark. The Sparkle Fund plays a vital role in the first part of that mission, creating brighter days for inpatient families by delivering our ‘over and above’ service on the wards. Due to the popularity and success of this project and following a very successful The Big Give campaign in December 2024, we are looking to expand the team.

There are many ways in which you will be providing joy, fun and moments of sparkle to the patients and families in the hospital. The role is very varied, and no two days are the same! In any given week you could be organising hospital wide activities for Easter, celebrating a birthday with a long-term patient, arranging for a massage therapist to provide a break for parents, and distributing essentials packs for a family arriving to hospital in an emergency.

Person Specification

We are looking for a compassionate, creative individual with experience of working with children and families to join a small but highly motivated team. You will have the opportunity to see the impact that your role and that of the wider charity makes to the children and families we support.

This is a great opportunity to join a small but highly motivated team.

Join our friendly and mission-driven team at NFER, where you’ll help bridge the gap between research and classrooms. This is your chance to bring vital insights directly to schools – raising awareness of the NFER Classroom brand and increasing the reach and impact of our research findings within the education community.

Pay: £36,000 - £40,000 (FTE)
Contract: 18-month fixed-term contract
Hours: Part-time (21 hours)
Location: Remote within the UK, with occasional visits to our Slough office (approx. 6 times per year)
Annual Leave: 30 days plus 4 paid closure days FTE
Pension Contributions: 10% employer contributions
Family Support: Enhanced maternity/parental leave and paid compassionate leave

What you’ll be doing
In this role, you’ll be at the heart of our mission to connect schools with powerful, practical research. You’ll take a leading role in shaping how NFER communicates with educators, using your creativity and insight to bring our work to life across digital channels.

One day you might be crafting social media content that sparks conversation among teachers, the next, you’ll be writing an email newsletter that lands just right with a headteacher seeking evidence-based ideas. You’ll help turn research into engaging, accessible summaries, so schools can quickly grasp key insights and put them into action.

You’ll also update and improve our For Schools website pages, ensuring every word is useful and user-friendly. Behind the scenes, you’ll track performance using analytics, learning what works and what could work even better. And throughout it all, you’ll collaborate with researchers, designers, and communications experts to deliver thoughtful, impactful campaigns that schools actually want to read.

PERSON SPECIFICATION
Essential skills and experience:

• Experience in marketing communications or a related role
• Excellent writing skills and creative flair
• Confidence using digital tools such as social media platforms, Canva, Google Analytics and CRM systems
• Strong time management and the ability to work independently
• A collaborative approach and a clear focus on impact
• Experience working in or with schools is a bonus, but not essential.

If you meet only 70% of our essential skills, still apply; you may have skills we didn’t know we needed.

Other roles you may have experience of include: Marketing Executive, Marketing Officer, Marketing Assistant, Marketing Coordinator, Marketing Specialist, Brand Executive, Communications Executive, Digital Marketing Executive, Social Media Executive, Content Marketing Executive, Email Marketing Executive, SEO Executive

WHY NFER?
At NFER, we are recognised globally for providing trusted research, resources and insights that drive meaningful change. By joining us, you’ll contribute to a mission that prioritises impact over profit, working in an environment where collaboration, flexibility, and inclusion are valued.
What we offer:

• A supportive and inclusive workplace culture.
• Opportunities to develop your skills and advance your career.
• Flexible working arrangements to support work-life balance from day 1.
• The chance to make a real difference in the education sector.

APPLICATION PROCESS
We are reviewing applications on a rolling basis and encourage you to apply early. Shortlisting will commence from 23rd June 2025.

We are committed to creating an inclusive and accessible recruitment process. If you require any adjustments or accommodations at any stage, please don’t hesitate to contact us. We’re here to support
you and ensure a positive experience. For further details, please review the Job Information Pack.

If you’re ready to bring your skills and passion to a role that makes a difference, we’d love to hear from you. Apply now and start your journey with NFER.

Unifrog’s mission 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counselors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.

Teaching Resources at Unifrog

One of the most important parts of Unifrog is a searchable library of hundreds of teaching resources, covering careers guidance, progression, SEL, and PSHE. 

Each week the lessons are used by tens of thousands of teachers in the UK and around the world. 

We aim for our lessons to be plug-and-play, to be truly educational, to make it easy for schools to make the most of the Unifrog platform, and to be fun even when they deal with difficult subjects. We always try to make the learning as active as possible.

In December 2023, we launched our Courses tool. Students can browse and take short online courses in a range of engaging and challenging topic areas, many of which are created in partnership with universities and employers.

We create courses that fit into five main strands:

• ‘Careers in…’ courses introduce students to a career sector and spotlight a few specific roles within the sector, e.g. ‘Careers in art’. 

• University subject tasters give students an idea of what studying a particular university subject is like, e.g. ‘The complicated reality of criminology’.

• Life skills courses help students prepare for life after school/college, e.g. ‘Preparing for the workplace’.

• Virtual work experience courses combine a series of work-based tasks and live webinars with an employer, e.g. ‘Virtual work experience with the BBC’.

• Teacher/counselor courses help staff members in various roles get the most out of the Unifrog platform.

The role and responsibilities

As Teaching Resources Creator, your main focus will be creating and editing teaching resources and courses. Topics will include:

• Careers guidance

• University, college and apprenticeship applications

• PSHE and SEL

• Skills

• Revision 

• Work experience

You will be expected to create lessons and courses to a high standard, which will involve: 

• Researching the topic

• Producing content in line with our teaching and learning standards and Resource Library handbook 

• Responding to feedback from your line manager, from others on the Unifrog team, from employer/HE partners, and from teachers in our partner schools.

`

What we’re looking for

• Essential: QTS and relevant secondary school teaching experience

You must have Qualified Teacher Status (QTS) and a minimum of 3 years teaching experience across at least two key stages from KS3-5.

• Adept at creating exceptional teaching resources 

Above all else, you need to be brilliant at creating teaching resources, and to love doing it. You will have had significant professional experience creating teaching resources, and delivering them to students.

• Creativity

We want you to come up with great ideas for how to teach topics to students in fun ways.

• Quest for feedback

We want to be as close to our users as possible. You’ll be able to seek out feedback from colleagues, teachers, and students.

• Attention to detail

You will have excellent writing and proofreading skills.

• Ability to work in a team

You’ll regularly ask team members for their input; to do this, you need to be an excellent communicator and team player.

• Ability to work independently

Creating hundreds of brilliant teaching materials is a long-term project that requires organisation, discipline, and resilience.

• Ability to work to tight deadlines

We’re really excited about our upcoming projects. We have a long list of them to get done, and many have strict deadlines. You need to be able to deliver things on time.
 

Working together

You’ll work in our existing Teaching Resources team, which consists of experienced teachers and resource creators. You’ll also be in regular contact with the Written Content team, plus people on our marketing, sales, account management, and strategy teams.

In the Teaching Resources team, we commonly brainstorm new ideas as a group, share insights from our own teaching experiences, provide feedback on other team members’ work, and get feedback from teachers and students at our partner schools.

You’ll be managed by the Head of Teaching Resources.
 

Benefits

Go to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

• Play a role in democratising access to learning: Unifrog makes a difference in young people’s lives. Every week you’ll have your work in front of hundreds of thousands of students, and tens of thousands of teachers.
   

Key details

• £36,000-£38,000 per annum pro rata (Grade B) and a share in a company-wide performance bonus. 

• 28 days paid holiday per year (plus bank holidays) (pro rata).

• 12 month FTC.

• Full time (please note we are unable to consider part-time applicants).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday. 

• Work remotely, or flexibly in our London office.

• Start date: We're looking for someone to start as soon as possible but you must be available from 1st of October at the latest.

• To discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process

• Deadline: 10:00AM (BST) on Tuesday 24th June 2025.

• Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

• ii. Upload one complete, standalone lesson PowerPoint on a careers/PSHE/SEL topic of your choice, which fulfils these criteria:

  • 30 minute lesson;

  • Includes notes for teachers delivering the lesson;

  • States the intended secondary year group audience on the first slide;

  • Is well-structured, clear, and written to a high standard; and

  • Supports the teacher in being plug-and-play and informative about the topic you’ve chosen.

  • You can send us an existing lesson PowerPoint, there is no need to create anything new or align your presentation to Unifrog's visual identity. There is also no need to provide accompanying worksheets, handouts, etc.

  • Your presentation can be in either PowerPoint or Google slides format. Please provide a dropbox or google drive link to your presentation, ensuring you have set access permissions to “anyone with the link can view”. 

• iii. We’re creating a course for 14-16 year old students who want to learn more about what it means to be self-employed in the UK. Section 1 of the course, which explains what self-employment is, has already been written.

  • Your task is to write part of Section 2 of the course, which will explain the advantages and disadvantages of being self-employed.

  • Write 250 words to be included in Section 2, either on:

  • the main advantages of being self-employed

  • OR

  • the main disadvantages of being self-employed

  • Feel free to use headings and bullet points to structure your writing. Do not add activities.

• Stage 2: Task (~ 2 hours)

• Stage 3: Video call interview (1 hour) ��

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)

• Stage 2 tasks will be scheduled after the application deadline. Video call interviews will be held on 7th July 2025.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

• Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

We are looking to recruit a new Fundraising Coordinator who believes in our vision that there should be “No Street Called Home” for children living on the streets in Uganda and who wants to help us to grow this impact and further change children’s lives.

Reporting to: Development Manager

Location: Remote

Working Hours: Part-time, 2.5 days per week (working days are flexible)

Salary: £27,000 pro rata (based on a full-time equivalent 37.5 hour week)

Contract Length: One year, fixed term (with the potential to extend based on available funding)

Restrictions: Must have the right to work in the UK

This is a 2.5 day a week role which would be perfect for someone looking for a flexible job that makes a big social justice impact. This would suit someone with family responsibilities or who is studying a part time masters course for example, who needs a job role that fits in around their other commitments. You could work it full time over 2.5 days or part time over 4 or 5 days a week.

You will be joining a wonderful team in the UK and Uganda. We currently have two paid staff (based in London and Bournemouth) and a variety of volunteers in the UK, plus a team of 26 staff in Uganda. Your views will be valued and you will get the chance to work together within our team to problem solve and suggest ideas to improve our programmes at every step of the way.

Job Purpose

• To support the Development Manager in securing appropriate funding for the organisation
• To support the Development Manager in managing fundraising partnerships
• To support the administrative functioning of the organisation
• To work collaboratively with, and offer support to, the rest of the UK team, to best meet S.A.L.V.E.’s aims and objectives.
• To work with the S.A.L.V.E. team as required, developing and improving our existing programmes of work to best benefit our service users.
• To raise awareness of the work of S.A.L.V.E. International and be an ambassador for us in the community.

Key Activities

The following activities are intended as a guide to the main responsibilities of the post and are not an exhaustive list of duties and tasks. To carry out these activities you will be working together with and given support by the Development Manager.  The post-holder may be required to undertake other duties that are not listed below, at the direction of their manager.  The job description may be amended from time to time after consultation with the post holder.

• Researching and writing funding applications to Trusts, Foundations and Corporate CSR programmes, in order to secure funding for new programmes or projects
• Writing funding reports, to fulfil obligations to funders
• Building strong relationships with funders and partners, to secure long-term, sustainable funding and identify new funding opportunities
• Leading on the design and delivery of the organisations Community Fundraising strategy
• Supporting the CEO and Development Manager with admin tasks, to ensure the effective functioning of the organisation.
• Working with the S.A.L.V.E. team to deliver on our strategic plan. Contribute to its review and improvements over time to maximise the organisation’s impact with our service users through regular evaluation and learning reviews where required.

Requirements

In order to be considered for this post, you will demonstrate that you already have:

SKILLS:

Essential

• Excellent storytelling skills with the ability to inspire and communicate the impact of our work to funders and supporters.
• Excellent written and oral communication skills, including report writing
• Excellent organisational skills.
• Excellent attention to detail.
• Well organised time management, forward planning and implementation skills.
• Ability to work well with other team members across the world in person and remotely.
• Able to work on own initiative, under pressure and to tight deadlines.
• Ability to learn quickly

EXPERIENCE:

Essential:

• Educated to degree level or above or at least three years’ work experience
• Demonstrable fundraising work experience: minimum two years, ideally with experience of trust fundraising.
• Strong relationship-building and networking skills, with the ability to engage donors, corporate partners, and stakeholders effectively.
• Strong research and analytical skills, with the ability to identify funding opportunities and assess their suitability
• Excellent IT Skills including a wide range of software packages such as Excel, Word etc
• Experience of using design software packages such as Canva (preferrable)
• Experience using a CRM for donor management (Beacon preferred)

Desirable:

• Knowledge of Uganda and its culture, particularly if you have spent time there.
• Knowledge of international development, homelessness, social entrepreneurship, social work and/or addiction.

This post has the following special circumstances:

• Willingness to travel across the UK when necessary.
• Willingness to work some unsociable hours.

(Please note:  if you have difficulty meeting these conditions because of a disability or family circumstances the appointing manager will discuss it with you in order to see whether it is possible for reasonable adjustments to be made to the job or working conditions)

Expected Interviews Dates: Week commencing 7th July 2025

Anticipated Start Date: August 2025

Please submit your CV and a one page covering letter to apply. Your cover letter should clearly demonstrate how you meet the job specification above, and why this part-time role is suitable for you. Applications without a covering letter will not be considered.

Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.

You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.

On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.

You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.

You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.

You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.

We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.

Responsibilities

1. TSA Support Line

1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:

• All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
• You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
• You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
• You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
• You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
• You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
• You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
• Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
• You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
• You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
• You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.

1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.

1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels. 

1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.

1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.

2 Support, information and signposting

2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.

2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).

2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.

2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.

2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.

2 TSA events

2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.

2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.

4 Supporting health, social care and education professionals

4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.

4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.

Other requirements of the post

The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).

The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.

A DBS disclosure will be required prior to taking up post.

Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.

Join our small and friendly team, working remotely, this summer as a chance to experience working in an edtech environment and use your mathematical skills. We are looking to appoint an intern to support our work over the summer period (including September) across a range of organisational functions. 

Summer is an important period for us: teachers and students are on holiday, so it’s a chance to plan and prepare for the year ahead, particularly ahead of our busiest time for subscription and account setup in September. We are therefore looking for an intern to work across three areas:

1. Quality assurance (QA) across our question answering functionality. Our coders have developed thousands of question generators that need to be tested to ensure they work as intended; we also upload real GCSE and A level questions that need to maintain fidelity to the real thing while being translated into an online environment. You’ll be testing these questions, finding ways to break them, working out where equivalents don’t work when they should - or shouldn’t - using your mathematical knowledge in a unique way.

2. Customer support. We receive around a dozen emails to our support inbox each day from teachers and students who need help with account management and users who’ve spotted something that’s broken. We’re seeking someone who can efficiently problem solve account issues and act as a detective: working out how to replicate an issue a user is having, effectively document it, and pass it onto our devs to fix.

3. Social media administration. Jamie might be the face of our social media channels it couldn’t happen without support around the edges. That includes captioning/transcription, adding titles and descriptions, and using our site tooling to link videos to our platform. Some of this is routine, but some requires judgement and social media nous, like deciding on what makes for an effective caption.

Beyond these duties, we intend on making the most of the appointee’s strengths to delve deeper into at least one of these areas with dedicated projects to be presented to the management team. That might be presenting a big-picture vision of how we can increase fidelity to real exam questions in an online environment, or experimenting with AI supportdesk tools to respond to queries, or designing a social media content strategy that aligns with our goals – all areas that aren’t urgent to fix, but have high potential to make a difference. We know we can always learn and improve, and hugely value the insight of fresh pairs of eyes. Our ideal candidate will be keen to get stuck into these challenges and relish the experience to work with a wide range of our team members. 

For a full job description, including more about our organisation and the job requirements, see the PDF attached.