Project manager jobs

Head of Fundraising
Alton, Hampshire
(flexible/hybrid working pattern with a minimum of 2 days pw in the office)
37.5 hours per week
Permanent
C£50,000 - £60,000 per annum depending on experience

About the role

Having established a strong fundraising capability and team with significant income growth over the last 4 years, Kidney Care UK is now looking for an exceptional Head of Fundraising to take the Charity to the next level.

You will work closely with the Director of Fundraising, Marketing & Communications to develop and implement a new 5-year fundraising strategy for the charity, with direct responsibility for managing Trusts and Foundations, Individual Giving, Legacy, In Memory, Community, Trade, and Challenge Event income streams.

You will be responsible for building a strong, motivated Fundraising team at the heart of the Charity, leading and inspiring a team of 13 fundraisers.

You will lead on developing and delivering the operational strategies, activities and key programmes of work, set budgets, develop supporter recruitment plans and deliver stewardship that offers a best in class supporter experience. You will inspire supporters to raise more to help more people with chronic kidney disease.

You will report directly to the Director of Fundraising, Marketing & Communications and be expected to manage Fundraising Managers and oversee the wider team.

Over time, you will also have the opportunity to personally develop your own 6-figure income streams and support the Director of Fundraising, Marketing & Communications across his network of 6 and 7-figure prospects and funders.

About you

This is an exciting and challenging role, and an opportunity to take fundraising to the next level in an ambitious and passionate national charity. As such we are looking for an exceptional fundraiser and leader who is comfortable and experienced with change management and leading by example in growing organisations.

With proven leadership skills, you will be enthusiastic, resilient, driven, results-focused, supportive and creative.
You will thrive under pressure and be able to lead and inspire our committed and passionate fundraising team through a period of exceptional growth.

You will be a fantastic fundraiser in your own right and be able to multitask across a range of different activities and income streams.

Most importantly, you will be a great manager of people who leads by example and can demonstrate the ability to build high performing teams.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families.
• Flexi-time – we are flexible about start and finish times, and flexible about your location, but we expect you to be in the office 2 days per week.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere and Charity Comms.

Senior Level Decision Maker | Operational Leader | Team Overseer
 
Ready to step into a Head of Membership and Education role where your decisions shape the growth, development, and success of professionals across the engineering sector?
 
Join a leading professional membership organisation delivering a transformative strategy to strengthen engagement, expand international reach, and elevate professional standards. If you have a proven track record in membership operations, professional development, or regulatory environments - particularly in a membership or chartered institution setting - this is the role for you!
 
Role: Head of Membership and Education
Organisation Type: Membership
Salary/Rate: £38 per hour
Working Arrangements: Full Time (35 hours per week)
Location: Hybrid working (2 days per week in London office)
Employment Type: Temporary (6 months approx.)
 
The Position:
 
As Head of Membership and Education, you will own the operational leadership of Membership and Education. You will oversee the management of teams, ensuring day-to-day operations run efficiently while delivering initiatives that strengthen member engagement and professional standards.
 
You will make key decisions that keep the department running smoothly, support committees, maintain governance, and ensure all processes and documentation are in order. While education delivery is part of the remit, your focus will be on membership operations, growth, and operational excellence.
 
You will also oversee international teams, collaborate with UK regional groups, and work with universities, employers, and sector regulators.
 
As a senior leader, you’ll be accountable for:
 

• Overseeing the management of Membership and Education teams, ensuring alignment, high performance, and day-to-day operational efficiency
• Leading operational delivery across membership and education functions, from CPD and examinations to accreditation and professional standards
• Taking ownership of key decisions that drive departmental and organisational success
• Driving initiatives to enhance member recruitment, retention, and progression
• Managing budgets, forecasts, and provide strategic reporting to senior leadership
• Ensuring database integrity, subscription processes, and data governance are maintained to the highest standard
• Building strong relationships with committees, professional bodies, and academic partners, providing operational oversight and guidance
• Supporting regional and international staff to deliver high-quality, consistent member experiences
• Leading process improvements and implement initiatives aligned with the organisation’s five-year strategic plan
• Applying operational insight to education frameworks and accreditation within membership structures

 
Who you are:
 

• You’re a senior manager with a proven track record in membership, education, or regulatory operations.

 
You’ll bring:

• Decisive leadership - confidence to make complex operational decisions
• Team oversight - experience leading, motivating, and managing multidisciplinary teams
• Strategic and operational insight - understanding professional membership environments and engagement strategies
• Proven ability to deliver operational improvements and strategic initiatives in complex stakeholder settings
• Strong analytical, project management, and problem-solving skills
• A collaborative, innovative, and resilient mindset

 
The opportunity:
 
This is a rare opportunity to step into a senior interim leadership role, own decisions, lead operations, and oversee teams at a pivotal moment of transformation. Influence membership strategy, drive international growth, and deliver meaningful change for professionals in the engineering sector.
 
Your next leadership move awaits:
 
If you’re passionate about membership growth, professional standards, and operational excellence -this could be your next challenge. Apply now to join a forward-thinking, supportive organisation that values innovation, collaboration, and continuous improvement.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Royal Trinity Hospice is embarking on an exciting transformation in how we deliver HR operations services. As part of this transformation, we’re introducing a new HR Business Partner model and we’re looking for a forward thinking HR Business Partner to help bring it to life.

This newly created role comes at a pivotal time for our organisation. You’ll play a key role in embedding the HR Business Partner approach, working closely with leaders and teams to drive strategic change, enhance the employee experience, and ensure our people practices align with our mission and values.

We’re looking for someone with a strong grasp of both the technical and strategic aspects of HR, someone who can spot underlying challenges, influence outcomes, and deliver practical, people focused solutions. Your ability to build trusted relationships, be visible, communicate with clarity, and collaborate across the organisation will be essential to your success.

If you're excited by the opportunity to help shape the future of HR at Royal Trinity Hospice and believe you have the experience and drive to make a meaningful impact, we would love to hear from you.

As the Senior HR Business Partner, you will:

• Partner with the organisation to deliver an effective HR Business Partnering that is focused on proactive approach and solution.
• Lead and deliver effective HR operations, ensuring systems and processes are efficient and aligned with organisational goals.
• Oversee all aspects of HR operations, including employee relations (ER), recruitment, workforce management and Change Programmes.
• Collaborate with senior leadership on workforce initiatives and contribute to organisational development projects.
• Utilise analytics to inform HR decisions, measure the effectiveness of HR programmes, and drive continuous improvement.
• Lead on the development, implementation, and periodic review of policies to support organisational effectiveness, compliance, and strategic priorities

Benefits:

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. 

We encourage and welcome applications from people of all backgrounds.

To discuss the role with the Director of People or arrange a site visit, please contact Helena O’Donnell, HR Advisor

Closing date: Sunday 9 November 2025

Interview date: Wednesday 19 November 2025

CDMT is looking for a talented, ambitious and driven education and arts professional to energetically build on the company’s success over the past decade and imaginatively take forward and elevate our mission and vision for the years ahead. The role is accountable to the Chair of Trustees.

CDMT’s position in the sector and the requirements of the role are described in the job pack and on our website.

ABOUT THE ROLE OF DIRECTOR

CDMT is the industry body for world-class professional schools, conservatoires and awarding organisations in the performing arts, and we are a strong advocate on behalf of the sector.

The Director of the CDMT plays a strategic role in performing arts training, education and assessment nationally and manages the staff and resources of an organisation of UK-wide standing. The CDMT is financed primarily by membership subscriptions. As this source of income is restricted, the successful applicant will need to demonstrate a strategic business sense and a successful income-driven record that will enable the CDMT to create, diversify and take full advantage of developing opportunities.

The Director must be able to liaise effectively with all sectors of the dance, drama, music and musical theatre education communities.  They will have wide knowledge and experience of arts education at all stages of development from entry level, through Further/Higher Education to post-graduate level, and will also require an understanding of qualification frameworks in the UK. Knowledge and experience of inspection and self-assessment mechanisms similar to those operated by the Office for Students, Ofsted and Ofqual, is desirable.

The role includes advocacy on behalf of the sector and requires an ability to offer support and advice to professional schools, conservatoires and awarding organisations as well as informing the thinking of regulators, civil servants and parliamentarians. This demands a high level of tact, diplomacy, professional understanding and tenacity as well as intellectual rigour and integrity.

This is a time of change and challenge for the performing arts education community.  The post of Director of the CDMT requires a talented, ambitious and self-driven professional able to offer and energetically deliver an exciting vision for the company’s future, and manage the journey required to successfully achieve it.

THE SUCCESSFUL CANDIDATE MUST DEMONSTRATE

• Experience of management at a senior level in the education and/or arts sectors, with an awareness of national assessment and inspection frameworks
• Staff management skills and a motivating and inclusive style
• Ability to identify opportunities, take initiative, and command the respect of peers and associates, demonstrating honesty and integrity in all dealings
• Excellent written and verbal communication skills, interpersonal abilities, and strategic thinking and planning
• Knowledge and experience of financial procedures and regulatory compliance and responsibilities
• Proficiency in influencing, negotiating, and finding common ground and agreement
• Resilience, self-motivation, clear vision and the ability to defend and promote CDMT’s mission
• Commitment to equal opportunities and the charity’s values
• Education to a minimum of Degree level
• The guile to engage with the pertinent issues of the time and to endeavour to shape the future for the benefit of CDMT

SUMMARY OF DIRECTOR’S ACTIVITIES

• Set CDMT strategy, vision and direction with Board support
• Establish corporate values, rewards quality and success in a culture of equal opportunity
• Create business plans, allocates capital in support of aims, produces budgets and monitors finances
• Cultivate key relationships, influences decision-makers, develops suitable partnerships and networks
• Strengthen CDMT’s reputation through representations to government, industry bodies and media
• Lead, inspire and build teams of highly qualified staff, consultants with effective use of resources
• Chair meetings and ensures success of operational policies, membership committees and inspections
• Utilise sector intelligence to reinforce the company’s standing through targeted initiatives
• Oversee reports to the Charity Commission, Companies House, HMRC, Pensions Regulator etc (acting as Company Secretary)
• Manage risk assessments and mitigating actions, seek legal and professional advice where necessary.

Join Barnardo's North West Fostering Service as a Supervising Social Worker

Barnardo's is one of the UK's leading children's charities, and our North West Fostering Service is committed to providing safe, nurturing, and supportive homes for children and young people. We are now seeking a passionate and skilled Supervising Social Worker to join our dedicated team.
 

About the Role

As a Supervising Social Worker, you will play a vital role in supporting foster carers to provide high-quality care. You will:

• Supervise, support, and develop foster carers to ensure the best outcomes for children.
• Undertake assessments of prospective foster carers.
• Contribute to the matching process and foster home stability.
• Work collaboratively with children, families, carers, and professionals.
• Maintain accurate and timely records in line with regulatory requirements.
• Delivering training to foster carers
   

What We're Looking For

We're seeking someone who is:

• A qualified Social Worker (DipSW, CQSW, or equivalent) registered with Social Work England.
• Experienced in fostering or children's social care.
• Skilled in building strong, supportive relationships.
• Committed to safeguarding and promoting the welfare of children.
• Able to work flexibly, including occasional evenings and weekends.
   

Why Barnardo's?

• A supportive and inclusive working environment.
• Access to high-quality training and development.
• Generous annual leave and pension scheme.
• Opportunities to grow within a respected national charity.
   

Ready to Make a Difference?

If you're passionate about improving the lives of children and supporting foster carers to thrive, we'd love to hear from you.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
 

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

Position: Head of Service Development
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely 
Salary: £65,118 per annum plus excellent benefits  
Salary Band and Job Family: Band 4

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey. 

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.  

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Services Development team are responsible for: UK-wide service development and experience design, community development 

Our Head of Service Development will be: 

• leading the development and continuous improvement of our UK-wide and community-based services, ensuring they are inclusive, accessible, and aligned with organisational strategy.  And also working alongside our Digital Services Product Manager on all of our digital services. 
• overseeing the full-service development lifecycle, using evidence to drive continuous improvement and ensuring that lived experience is embedded into design. 
• ensuring that our new or improved services are operationally viable. Supporting our Fundraising to ensure that new services are funded. 
• Developing and managing our service development roadmap.  
• With the Director of Service Development, acting as an organisational lead for coproduction / lived experience. Driving best practice and upskilling in coproduction and lived experience involvement and participation across the organisation.  

We’re looking for:

• significant experience of leading coproduction and service experience design, and ability to support others to deliver these activities. 
• ability to lead organisational discussions and be an authoritative champion based on subject expertise (for coproduction, service development and innovation). 
• experience of effectively implementing change and improvement across an organisation, and ability to drive continuous improvement across a department. 
• experience of leading service development and managing the service lifecycle (including horizon scanning, research, coproduction, piloting and using monitoring and evaluation data to make improvements), ideally in a health or third sector setting. 
• substantial experience of people management, in a team of similar size or complexity. Demonstrable ability to lead, manage and support others to deliver high-quality results. 
• Proven experience in policy implementation, compliance and risk governance (and with an understanding of Safeguarding and demonstratable experience implementing Safeguarding policies).  

Closing date for applications: 9:00 on Friday 7 November 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Business and Administration Coordinator

Coordinate the administrative function of the Southwark Catholic Youth Service, ensuring the smooth planning, and evaluation of youth events, training programmes, pilgrimages, and Mission Team administration. The post-holder acts as the central operational hub for planning, finance, admin, communications and volunteer coordination, ensuring systems and logistics run efficiently and on time so the Director and mission staff can focus on strategy and operational delivery. This is a hands-on coordination role for a natural organiser who makes things work seamlessly behind the scenes.

Key Responsibilities

1) Strategic Administration & Planning

a) Maintain the master events calendar, ensuring all youth service activities are scheduled, planned and tracked.

b) Maintain simple project boards (e.g., Asana/Trello) with owners, deadlines and status.

c) Support the Director with all aspects of administration and planning, including timelines, progress monitoring, and post-event evaluation.

d) Keep planning documents, checklists, and contact databases accurate and up to date.

e) Take initiative in identifying and implementing improvements to administrative systems, ensuring the Service runs efficiently and professionally.

2) Event & Programme Administration

a) Oversee administrative logistics for all events, including venue bookings, contractor & volunteer scheduling, catering orders, AV requests, travel, accommodation, risk assessments, and consent forms.

b) Prepare briefing packs, participant communications, and evaluation forms.

c) Maintain an event management workflow (including deadlines and task assignments) to ensure all activities run on time and within budget.

3) Pilgrimage Planning (World Youth Day & Lourdes)

a) Lead administrative planning for pilgrimages: itineraries, travel bookings, accommodation, insurance, payments, and safeguarding documentation.

b) Act as the primary contact for pilgrims, managing participant information and correspondence.

c) Organise pre-departure briefings, resource packs, and follow-up processes.

d) Support fundraising and publicity logistics for pilgrimages, ensuring precise and timely communications to participants and parishes.

4) Volunteer Administration

a) Work with other team members to maintain accurate volunteer records.

b) Track and circulate volunteer rotas, ensuring completeness.

c) Manage booking, coordination and administration of the Mission Team.

d) Oversee the onboarding and offboarding of volunteers, ensuring role descriptions, safeguarding checks, and agreements are completed.

5) Communications Liaison

a) Maintain and update the youth service website with event details, news, and resources.

b) Produce and distribute the youth service e-newsletter (via Mailchimp), ensuring mailing lists are accurate and GDPR compliant.

c) Assist with social media to share updates, provide event content, and ensure consistent messaging.

d) Commission printed and digital publicity materials.

6) Safeguarding & Compliance

a) Liaise with the Director of Safeguarding to embed safeguarding procedures in all events and pilgrimages: risk assessments, consent forms, medical records, and emergency contacts.

b) Act as the Safeguarding Representative to manage DBS applications, safeguarding training records, role descriptions, and volunteer agreements.

c) Maintain accurate, digital safeguarding and compliance files and ensure all event leaders are briefed on their responsibilities.

7) Finance & Resource Management

a) Process invoices, expense claims, and participant payments.

b) Monitor budget, reconcile accounts and prepare budget reports for the Director.

c) Reconcile bank and credit card statements with receipts.

d) Order resources, equipment, and printed materials for events and programmes, maintaining a stocklist.

e) Support the Director in financial forecasting and annual budget preparation, ensuring accurate and timely data.

8) General Office Administration

a) Arrange meetings, prepare agendas, and take minutes when required.

b) Maintain and update digital and paper filing systems.

c) Act as the first point of contact for youth service administrative enquiries, managing the youth service inbox.

d) Keep stock of branded materials, stationery, and event equipment.

e) Ensure the office environment and digital systems are well organised and professional, promoting a culture of excellence and accountability.

f) Basic facilities liaison (H&S checks, equipment log).

We’re looking for an excellent communicator who is also efficient, friendly and super organised, to help win public services for people not profit. This is a fast-paced role in a small team with a big mission!

You’ll be providing ongoing support to the team on campaigns as well as growing our media and social media profile with impactful communications. We’re looking for someone who has a track record of making compelling videos and graphics, or is eager to learn. You'll need to be keen to carry out a variety of tasks and be flexible about your role.

This role is a crucial part of the We Own It team and central to increasing our impact. Part of a small, high performing team working mostly remotely and sometimes in London, you’ll need to be extremely self-motivated and able to work efficiently and autonomously.

Summary

The National Society for Education (NSE) is both an NCI and a Royal-charter charity. It's aims are to support Church schools and the wider education sector by developing leaders, shaping policy and growing faith.

The NSE leads the Church of England's national work in education in partnership with 41 Diocesan Boards of Education and approximately 4,700 Church of England schools. We also support the national education work of the Church in Wales, which includes around 150 schools. Our presence extends to work with community schools and academy trusts, as well as higher and further July 2025 education through numerous chaplaincies, providing spiritual support and guidance to children and young people, and to adults.

The Church of England's Vision and Strategy for the 2020s has three priorities, one of which is to be a church which is younger and more diverse. As part of this, the House of Bishops want to ensure that a flourishing children, youth and families ministry is within reach of every young person in England.

The NSE is working with the Vision and Strategy team to help deliver this vision through a range of projects in our 'growing faith' pillar which focus on the intersection between church, home and school; aiming to develop the faith life of children and young people, whilst also growing young leaders.

We are a dynamic team, working remotely from our homes around the country. We gather regularly online, and also have in-person team days through the year.

The purpose of this role is to design, develop, implement and evaluate effective leadership development programmes which enable participants to lead deep and lasting culture change which instinctively prioritises the needs, voice, development and impact of children, young people and families. To enable growing impact and reach of these programmes through embedding long-term strategic partnerships with delivery partners at local, regional and national level, contributing to the overall national target of developing 30,000 leaders of mission and ministry with children and young people by 2030.

• Designing and delivering effective leadership development programmes.
• Enabling effective quality assurance and continuous improvement.
• Developing theological thinking and evidence-led practice that catalyses culture change.

Key role requirements

• This is a fully remote role.

• A salary of £59,248 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Be part of something truly inspiring.

The Orpheus Centre is an award-winning charity that supports disabled young adults aged 18–25 to live independent, fulfilling lives through the performing and visual arts. Rated Outstanding by Ofsted, we are driven by our values — joyful, bold, inclusive, resilient and determined — and a vision of an inclusive world where every young person can achieve their aspirations.

We are now seeking a strategic, values-led Director of Finance to join our Senior Leadership Team and play a pivotal role in shaping the future of our organisation.

Salary: £72,000 – £77,000 (depending on experience)

Hours: 35 hours per week, 52 weeks per year

Location: Godstone, Surrey (onsite with some flexibility)

Contract: Permanent

About the Role

You’ll lead the financial strategy, planning and operations for the Orpheus Centre, ensuring sustainability, transparency and compliance while enabling innovation and growth. Reporting directly to the CEO and working closely with Trustees and senior leaders, you will:

• Provide strategic financial leadership and insight to drive organisational success.
• Oversee all aspects of financial management, including budgeting, forecasting, reporting and audit.
• Ensure compliance with The Charity Commission, HMRC and Companies House regulations.
• Lead on procurement, risk management and digital transformation in finance systems.
• Manage investments and oversee capital and operational budgets.
• Lead and develop a small, high-performing finance team.

This is a hands-on and highly influential role for someone who thrives on both strategic planning and operational excellence.

About You

You’ll be a qualified accountant (ACA, ACCA or CIMA) with significant experience in senior financial leadership — ideally within the charity and/or education sector.

You will bring:

• Strong understanding of charity SORP, financial governance and regulatory frameworks.
• Experience working with Boards and governance structures.
• Proven ability to deliver strategic financial planning and risk management.
• Excellent communication, leadership and influencing skills.
• A proactive, future-focused approach and commitment to Orpheus’ values and mission. 

Why join Orpheus?

• At Orpheus, you’ll join a joyful and inclusive community that values creativity and collaboration. We offer:
• The opportunity to play a key role in an Outstanding organisation.
• A collaborative leadership environment with real impact.
• A supportive and passionate team culture.
• Ongoing professional development opportunities.
• Free parking on our beautiful Surrey campus.

Join us in making a lasting difference in the lives of young disabled people through the power of the arts.

Safeguarding & Equality

Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.

We are an equal opportunities employer and welcome applications from all sections of the community.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be guaranteed an interview.

As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner.

THE VACANCY

Are you an IT support professional with a passion for delivering exceptional service? The ITF is seeking a Service Desk Engineer to provide responsive technical support, maintain reliable digital systems, and enhance the user experience across a global organisation. Working as part of the Systems, Digital and Data team, you’ll play a key role in keeping our technology running smoothly.

ABOUT THE ROLE

The Service Desk Engineer ensures the smooth and efficient delivery of IT services across the organisation. You’ll be the first point of contact for staff seeking technical assistance, providing high-quality first- and second-line support while maintaining the stability and reliability of our digital platforms.

You’ll handle service requests and incidents, manage tickets within agreed SLA's, and ensure users receive timely, clear, and user-friendly resolutions. The role also supports onsite IT operations at our London office, including audiovisual systems and hybrid meetings, and contributes to wider digital improvement initiatives.

This is an exciting opportunity for an experienced, user-focused IT professional who enjoys solving problems, supporting others, and helping shape how technology empowers the organisation.

Key responsibilities include:
Technical Support: Provide first- and second-line technical support to users across the organisation. Deliver onsite assistance for audiovisual, and conferencing systems. Support hybrid meetings and events, troubleshooting AV and connectivity issues.

Incident & Request Management: Manage incidents and service requests through the service desk system, ensuring timely resolution. Escalate complex issues to higher support tiers or specialist teams when necessary. Monitor service performance and identify opportunities for improvement.

User Life-cycle Support: Assist with staff on-boarding, movers, and leaver processes (account setup, equipment, etc.), ensuring smooth transitions and continuity of IT access.

Documentation & Knowledge Sharing: Create and maintain IT documentation, FAQs, and user guides to support self-service and consistent resolution. Maintain accurate records of systems, assets, and procedures.

Security & Compliance: Uphold IT security standards, data protection, and GDPR protocols. Promote secure user practices and report potential risks or breaches.

Collaboration & Continuous Improvement: Work closely with the wider Systems, Digital and Data team on infrastructure and transformation projects. Identify and contribute to process improvements that enhance service quality and efficiency.

ABOUT YOU

We’re looking for a motivated, technically capable, and service-oriented individual who takes pride in helping others and delivering excellence.

Technical Expertise: Hands-on experience providing first- and second-line IT support, with strong troubleshooting skills and a good grasp of Microsoft platforms, collaboration tools, and networking fundamentals. Experience supporting audiovisual and meeting room systems.

User-Focused Mindset: Excellent interpersonal and communication skills with non-technical users, and the ability to resolve issues efficiently.

Continuous Improvement & Innovation: A proactive approach to improving service quality — whether through documenting solutions, refining processes, or adopting new technologies. A commitment to learning and staying current with emerging digital trends.

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

To promote respect for trade union and human rights worldwide

To work for peace based on social justice and economic progress

To help our affiliated unions defend the interests of their members

To provide research and information services to our affiliates

To provide general assistance to transport workers in difficulty

Values

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for Senior Operations Contracts Lead

Salary: £40,000 - £50,000 pro rata

Location: Flexibility to allow  working from home - typically this will be up to two days each week - with an expectation of a minimum of three days spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to Head Office (the purpose being for interaction with colleagues and Central functions)HMP Peterborough and HMP Bronzefield

Hours:   35 hours per week

Contract: Fixed Term - until 31st May 2026

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

As an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, you will manage criminal justice projects, work to develop and expand our services and partnerships and manage criminal justice managers and other staff as required.

You will work with the management team to ensure, manage and oversee that the services work within the budget, are complaint with financial regulations, policies and procedures, and meet funding and Advance requirements.

About You:

To be successful as the Senior Operations Contracts Lead you will need the below experience and skills:

• A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
• A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
• A good knowledge and understanding of organisational systems and frameworks, line management and project management
• Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level
• Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.
• Experience of developing relationships with funders/commissioners and achieving required outcomes
• Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
• Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach
• Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking
• Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

• Closing Date for Applications: Sunday 23rd November 2025
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• One-week paid carers’ s leave
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Do you want to work with a leading advocacy charity organisation supporting those in need?

 

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

 

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a Volunteer Coordinator to join our team in Midlands and South Region. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for a Volunteer Coordinator to join our team covering the Midlands and South of England. Your role will require you to oversee and run the volunteer programme, including recruitment and training of volunteers to support the delivery of contracts.  You will also be supporting the Operational Managers to coordinate and promote VoiceAbilitiy’s volunteer work in the area to meet the needs of the service and those that volunteer.

About you

Desirably you will have some experience of volunteering or, working with volunteers/ vulnerable people, or delivering advocacy.  You will have a knowledge of advocacy in health, social care and other settings and an understanding of the issues affecting adult social care, disability, autism, and mental health service users.

You should also understand safeguarding in relation to volunteering and the people we work with and the social values of volunteering and volunteer projects.

How will you make a difference?

You will be responsible for ensuring that we select the best volunteers for our roles; ensuring that they receive appropriate training and development to ensure that we are delivering the service required by our clients.

You will help to develop appropriate volunteer opportunities to meet the needs of our volunteering service and support the Operations Manager to coordinate and promote VoiceAbility’s volunteering work in Scotland.

You will lead on recruitment, ensuring that safe recruitment practice and appropriate checks are adhered to.  Matching prospective volunteers to appropriate opportunities for them to thrive in and facilitate group supervision and individual wellbeing checks.

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.

Benefits:

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; 10am on Friday 14th November , however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Volunteer Coordinator.

We look forward to hearing from you.

Location: Reading, Hybrid 
Hours: 37 per week 
Salary: £27,792
Contract Type: Permanent
Campaign Closes: 13th November 2025

First Stage Interviews: 26th November 2025

Second Stage Interviews: TBC

Are you passionate about making a real difference in the lives of children with critical illnesses? Do you thrive in a fast-paced environment where empathy, precision, and people skills come together? Join Make-A-Wish UK as a Wish Referral Officer and be the guiding light at the start of every wish journey. You will be the warm, reassuring voice that helps families navigate the first steps of their magical experience, all while managing vital relationships and keeping everything running smoothly behind the scenes.

Core Purpose
The Wish Referral Officer is responsible for processing new referrals and stewarding the wish child and their application through the initial stages of their wish journey, whilst providing excellent stakeholder management. A Wish Referral Officer is responsible for facilitating and managing a large network of relationships such as the wish child and their family, medical professionals, charities, volunteers and referral partners. As each wish is unique, accurate record keeping, data privacy and safeguarding are essential for every wish and experience. This role requires the ability to work at a high pace while maintaining strong attention to detail, with data management and accuracy forming core aspects of day-to-day responsibilities.

Essential Criteria
To be successful in this role you will need:

• Experience in an administrative role 
• Experience of handling large volumes of data accurately, within a fast-paced environment
• Experience in customer service role with set targets and data management 
• Demonstrate the ability to be flexible and change priorities within short time frames 
• Excellent organisational and prioritising skills to support an ever-changing workload 
• To be able to confidently communicate through all communication methods to multiple stakeholders
• Exceptional attention to detail 
• Calm and professional, especially when dealing with emotional situations 
• Excellent IT and administration skills including experience in processing/inputting data and MS Office 
• Ability to work on own initiative without supervision 
• A personal commitment to and understanding of equal opportunities 
• Experience in using CRM systems 

Personal Qualities

• Maintain a professional, caring, friendly and helpful manner always whilst dealing with wish children, their families, volunteers, suppliers as well as other stakeholders 
• Strong empathy with wish families understanding that each child is an individual and may have needs 
• The ability to be able to build strong relationships
• Maintain high levels of attention to detail 
• Ability to remain calm under pressure 
• Punctual and reliable 
• Friendly, courteous and professional 
• Be motivated to always support the charity and its objectives

Key Responsibilities:
Referral Enablement

• Process new referrals submitted by Community Referral Partners, health and social care professionals, ensuring accurate data entry, and excellent stakeholder management both through both written and verbal communication.
• Proactively manage a dynamic caseload of 150–200 wishes at any given time, ensuring each wish application progresses efficiently through the various stages of the wish journey in alignment with established referral targets and service timelines. This includes monitoring progress, identifying and resolving potential delays, maintaining accurate records, and self-allocating new referrals in line with organisational priorities
• Take ownership of the weekly coordination and distribution of wish referral materials, ensuring all communications and resources are prepared, reviewed, and delivered accurately and on time to key stakeholders—including Community Referral Partners, wish families, and internal teams—to support a seamless and consistent referral process.
• Monitor and maintain the accuracy and integrity of data across internal systems to ensure full compliance with service level agreements (SLAs), data protection regulations, and organisational protocols. This includes conducting regular data audits, identifying and correcting discrepancies, and working collaboratively with internal teams to uphold high standards of data quality, which are essential for effective decision-making, reporting, and service delivery.
• Collaborate with the Wish Discovery Coordinator to facilitate the effective involvement of Make-A-Wish UK volunteers, ensuring families receive the support they need throughout the wish experience. This includes coordinating volunteer assignments, arranging interpreter services where required, and promoting a seamless, inclusive, and supportive journey for every wish family.
• Ensure all referral processes, service level agreements (SLAs), and Make-A-Wish UK eligibility criteria are consistently followed, maintaining full compliance with organisational policies and procedures. This includes accurately assessing referral information against eligibility requirements, escalating any concerns, queries, or ambiguities to the appropriate team or line manager for review, and ensuring all decisions are documented and communicated clearly. Additionally, maintain strong communication with stakeholders to ensure clarity around eligibility decisions and support a fair, transparent referral process.
• Ensure the principles of Equality, Diversity and Inclusion are always reflected within the wish process.
• Support the Wish Referral Team Manager and Wish Referral Lead and Make-A-Wish UK in achieving our goal to reach every eligible child within the UK.

Stakeholder Communication

• Act as the first point of contact for all Wish Granting (WG)–related queries and enquiries, responding promptly and professionally via email, phone, WhatsApp, and post. Ensure that all stakeholders—including wish families, volunteers, and referral partners—receive a high-quality, compassionate, and consistent customer service experience
• Ensure accurate communications with referral partners, wish children and their families/guardians, employees, and volunteers in relation to wish applications.  
• Ensure that our service level agreements are met, and stakeholder expectations are sensitively and professionally managed in line with our policies.
• Liaise with other charity partners to assess whether referred wish children meet Make-A-Wish UK’s eligibility criteria. Where referrals do not meet the criteria, collaborate with the Wish Referral Partner Manager to ensure that referrers receive clear, constructive feedback and gain a full understanding of Make-A-Wish UK’s eligibility requirements, supporting transparent and informed referral practices.

Systems and Processes:

• Collaborate with the Wish Referral Team Manager to identify and implement improvements to the wish journey experience, ensuring it is seamless, inclusive, and positive for all stakeholders. Contribute feedback, insights, and suggestions to enhance processes, communication, and overall service delivery in line with organisational goal
• Maintain accurate and up-to-date records within our CRM system (Salesforce), ensuring data integrity and consistency, at all times.
• Follow internal processes to ensure wish children and their families move through the wish journey smoothly, and always in line with our service level agreements.
• Actively participate and engage in project work, providing constructive insights and ideas to enhance the wish journey for every wish child.

Safeguarding and Data Governance:

• Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc.)
• Facilitate a culture of safeguarding awareness. Identify, report and escalate any issues or concerns in line with organisational processes and procedures.
• Raise safeguarding concerns and complete relevant internal procedure