Could you help us build on our record of success at Wycombe Museum?

Our Board of Trustees is looking for a new Director to lead on completing and implementing our strategic review and run museum operations.

The post is offered as a permanent contract working four or five days a week by agreement.

A challenging and exciting role, you will ensure that the museum continues to deliver locally and nationally in its role as an inspiring visitor attraction and centre of excellence for local history, especially the history of chairmaking, learning, outreach and community engagement whilst caring for its important collections and involving new audiences through social and digital reach.

You will need to be a strong and inspirational leader and outstanding communicator with vision, drive and experience of building and leading teams and generating income.  You should have the confidence and experience to deal with people at all levels, strategic capability and strong financial and commercial acumen with management skills and sound judgement.

Previous museum or heritage sector experience, while an advantage, is not essential but you should be able to demonstrate essential qualities to understand and manage museum operations.

Closing date: 5pm, Wednesday 28 April 2021

Panel Interviews: w/c 4 May 2021

Our Intensive support service is working to support clients with complex and multiple needs and part of a homless pathway,who have moved into their own property or those who could be at risk of becoming homeless again.You will be part of a team of community-based resettlement support workers who will work across the borough supporting clients with moving into independent living and setting up a home to successfully resettle from their homeless situation and to maintain their tenancy.

MAIN DUTIES & RESPONSIBILITIES

• To hold a caseload of clients with complexed and multiple and who have been homeless or at risk of becoming homeless.
• Support clients to build on living skills and to support them in claim benefits, budgeting skills.
• Support service users to successfully resettle from their homeless situation and to maintain their tenancy.
• Support service users to improve their physical and mental health.
• Support service users to engage with legitimate economic activity or to gain voluntary work experience.
• Set realistic, achievable individual plans with clients with appropriate supported steps towards their goals.
• Introduce clients to and support them to access appropriate services both within Browns Community Services and within existing provision elsewhere to unlock specific barriers to progression.
• Attending court and other appointments with clients, keeping links with clients if they go into prison.
• Developing productive relationships with partner organisations to improve service outcomes.
• To monitor client progress on our Outcome Star database
• Maintain accurate service user records and files, preparing electronic and paper reports as required.
• Build strong networks with local organisations and represent Browns at meetings and events to promote the service.
• To support project manager in produce monthly and quarterly reports as and when required.
• The ability to demonstrate initiative, enthusiasm, flexibility and be able to use own initiative.

To assist in the management of Crossroads Care services, co-operating with statutory and voluntary organisations to provide a service for carers and their families in line with the aims, objectives, policies and standards of the organisation.

To assist the Care Manager toensure Crossroads clients receive a reliable and efficient care support service, that Care Support Workers have the administrative back up to concentrate on care provision.

• Client referrals and waiting list
• Visit clients to do risk assessment / reassessments / care plans
• Ensure client needs are matched with CSW competence to ensure high quality support and access to much needed breaks for Carers
• Scheduling of client visits, preparing and distributing rotas.Ensure CSW’s knows where to go and what to expect and the clients are properly informed in time to make their respite plans
• Assist in the monitoring of the service being delivered both core and projects by gathering client and CSW feedback and working closely with Senior CSW’s and Project Leads
• maintaining recording systems in accordance with administrative procedure
• monitoring referrals in accordance with Crossroads Care policies and procedures
• ensuring care plans are prepared, implemented and monitored
• ensuring that care is delivered to families making efficient and effective use of the resources available to the organisation, the care budget and within the Crossroads Care criteria
• making referrals to other agencies as appropriate
• Monitor and manage the day to day demands made upon the service and work with the Care Manager to develop the service
• Highlight and report any areas of concern, especially in health and safety issues

Buckinghamshire Mind

Prevention Services Manager

Post Title: Prevention Services Manager – Job Share

Reports to: Head of Operations

Responsible for: Team Lead: CYP Services

Team Lead: Friends in Need Berks and Bucks

Team Lead: Befriending Service

Team Lead: Community Connector service

Coordinator: Older Adults Service

Social Prescribing Link Workers x 7

Community Engagement Officer – Social Prescribing

Salary: £30,000 per annum pro rata (£18,243 actual for 22.5 hrs)

Hours of Work:  Part time 22.5 hours per week

Location: Aylesbury or High Wycombe, with travel throughout Bucks and surrounding areas

Contract: Permanent

Probationary Period 6 Months

ABOUT BUCKINGHAMSHIRE MIND

Buckinghamshire Mind shares national Mind’s vision: “We won’t give up until everyone experiencing a mental health problem gets both support and respect”. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever. We deliver high quality community-based services across the county of Buckinghamshire and East Berkshire to reach out and ensure everyone with a mental health problem gets access to the help they need.

The services we provide include: 

• Wellbeing Activity and Peer Support Groups in the community
• Outreach services to work across communities with partner organisations.
• Older Adults Services
• Children and Young Peoples’ services, including Peer Support in Schools
• Training services
• Counselling – for Adults and Children and Young People
• Employment Support
• Befriending programmes in the community
• Social Prescribing
• Community Connectors

We currently employ over 70 staff based in three different sites (Aylesbury, High Wycombe and Chesham), are supported by more than 500 volunteers we actively encourage service users involvement and voices to shape our services and are tailored to need.

Purpose of the Role

The Prevention Manager will be responsible for the line management of the Team Lead and the Coordinators for the following Buckinghamshire Mind’s services; CYP Services, Friends in Need Berks and Bucks, Befriending Service, Older Adults Services and for the line management of the Social Prescribing Link Workers & the Community Engagement Officer. They will have significant experience of managing and developing staff, project management, ensuring operational quality and promoting equality and diversity.

Excellent organisation skills are essential for this role as it requires being able to manage time effectively to meet deadlines. Prevention Manager will need to be able to work collaboratively with the current team of Operational Leads: The Recovery and Wellbeing Manager, Talking Therapies Manager, Crisis Services Manager and the Head of Operations, as well as being able to work unsupervised.

They will need to be able to communicate effectively with staff at all levels, a wide range of stakeholders, service users and volunteers.

Key responsibilities

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Operational Management

• To work with the Head of Operations to manage day-to-day services: CYP Services, Friends in Need Berks and Bucks, Befriending Services, Community Connector service, Older Adults Service, Social Prescribing Link Workers Community Engagement Officer, across the organisation effectively and in line with organisational values and performance KPI’s.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets from service delivery.
• To provide effective line management supervision to staff including coaching and performance development.
• To support the Head of Operations to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
• To work with the Head of Operations to ensure sound day to day financial management and work within agreed operational budgets, contributing to the annual budgeting cycle.
• To interpret performance and impact data and be responsible for reporting against service targets.
• To support the Head of Operations to mobilise new services in line with agreed project plans.
• To pro-actively develop relationships with external stakeholders in order to improve and develop service provision for people with mental health needs.
• To ensure excellence in the recruitment, training and ongoing support of volunteers including organising the annual volunteer celebration event.

Quality and Compliance

• To attend Health and Safety committee meetings
• To support the Head of Operations to draft and update operational policies when required and ensure a consistent approach throughout the organisation.
• To support the Head of Operations to feed into requests from national Mind for information, e.g., Mind Quality Mark and the quarterly return.
• To be part of the the designated Safeguarding Team; attending regular update meetings.
• Ensure all services have up to date equality impact assessments and lead on effecting any necessary changes towards inclusion and supporting diversity.
• Ensure that personal data linked to service delivery is held in accordance with GDPR legislation.

Service User Involvement

• To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.
• Ensure bi-annual service users satisfaction surveys are undertaken.
• Coordinate the Service User Involvement activities to ensure their voice is heard and acted upon across the organisation.

Organisational

• Organise and facilitate monthly OMT Staff meetings and action as appropriate.
• Organise and facilitate monthly Social Prescribing team meetings and action as appropriate.
• Attend CYP, Befriending, FiN, Community Connector, Wellbeing groups, Older Adults’ service team meetings and provide operational updates.
• Represent Buckinghamshire Mind at external meetings as agreed with the Head of Operations.
• Responsibility for Health & Safety and maintenance issues at our Aylesbury site.
• Work closely with HR and Finance Manager to ensure operational issues are co-managed effectively.
• Work closely with the Team Leads to produce quarterly reports for all stakeholders and funders as required.
• Keep the Head of Operations fully informed of matters relating to operational delivery.

• To support the Head of Operations in the delivery of the organisational strategy with the aim of ensuring the sustainability of Buckinghamshire Mind.

General

• Undertake such duties not included in the job description as are reasonably requested by the Head of Operations. 
• This role involves out of hours working and a willingness to work flexibly is required.

Person specification

The person specification seeks to define a person most likely to be suited to the job of Buckinghamshire Mind Prevention Services Operations Manager.  Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these conditions and requirements in your supporting statement that accompanies your CV as they will be used to help select candidates for interview.

Conditions

• Positively supports the aims and work of Buckinghamshire Mind (E)

Requirements

Qualifications and experience

• Managing services for vulnerable people in a service delivery organisation. (E)
• Experience of working in the voluntary sector. (D)
• Significant experience of managing staff. (E)
• Experience of motivating, developing and training staff. (E)
• Successful track record in performance management of staff. (D)
• Developing and implementing policy and procedure. (E)
• Working within internal and external quality frameworks and leading improvements in quality. (D)
• Compiling and interpreting performance data and reporting against service targets. (E)
• Successful track record in planning and project management. (D)
• Experience of Bid writing and presentation. (D)
• Supporting people with mental health problems. (E)

Knowledge

• Knowledge of and empathy for the issues facing people with mental health problems. (E)
• Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety, Equality and Diversity, Safeguarding, HR Practice and GDPR legislation (E)
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)

Skills/attributes/abilities

• Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
• Commitment to service user involvement and able to work with service user groups to develop this.  (E)
• Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
• Commitment to working within the policies of Buckinghamshire Mind including equal opportunities and confidentiality. (E)
• Positive attitude, passionate about working for Buckinghamshire Mind and able to inspire people to higher levels of performance. (E)
• Team player and able to form positive, professional relationships with staff at all levels. (E)
• Able to work effectively with external stakeholders and the Board of Trustees. (E)
• Creative approach in identifying appropriate opportunities to take Buckinghamshire Mind forward. (D)
• Strong organisational skills and able to take control of own workload and meet deadlines. (E)
• Ability to work independently with minimum support. (E)
• Confident in challenging poor performance assertively, constructively and successfully. (E)
• High professional standards and the ability to communicate these clearly to others. (E)
• IT literate to aid communication and analysis of data. (D)
• Willing to undertake training and development. (E)
• Ability to identify income generation opportunities. (D)

• Has a full driving licence and use of own vehicle (work related mileage will be paid) (E)

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata
• Training and development opportunities
• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 5% employee contribution, 3% employer contribution)

Applications: Please send –

CV and Supporting Statement.  Your Supporting Statement should explain how your skills and experience meet each of the requirements detailed in the Person Specification.

The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.

Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

Flexible location - offices based across Bucks with some opportunity for remote working

Citizens Advice Bucks is an independent local charity providing free, impartial advice to people in Buckinghamshire. The charity operates five advice centres across Bucks, a specialist money advice service and several outreach. We also run successful advice projects, including energy advice and elderly advice at home. The charity benefits from a large and dedicated team of highly skilled staff and volunteers and delivers high quality advice, as well as campaigning on important community issues.

We are looking for a motivated and enthusiastic individual, to take on the role of Debt Adviser.

You will be joining Citizens Advice Bucks to provide debt advice at a time of increasing demand. This is an important role within our newly formed Money Advice team. The successful candidate must have the proven ability of providing debt advice and casework. You must have experience of giving advice to the public, managing complex debt cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording. You will be able to demonstrate a clear commitment to client care, and that you are highly organised and efficient, able to maintain targets and high-quality standards.

We are often the only place left that people could talk to seek independent and impartial advice on debt, benefits, housing, employment and family issues. Be part of an organisation that gives people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

A Job Description and Application Form can be found on our website via the Apply button.

Closing date for applications: On-going

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Debt and Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver debt and welfare benefits advice to our clients.

As an experienced debt caseworker, you will be able to guide and empower clients as well as negotiate with creditors on their behalf. You will evaluate the best options and strategies that apply to the client’s debt problem, looking for ways to maximise income while providing budgeting advice. Your expertise in negotiating with bailiffs, landlords and lenders, will be crucial in preventing enforcement action and possession proceedings for rent or mortgage arrears.

For more details about the role, please download the attached Job Description and Person Specification

Closing date:  On-going
Interview date: TBC

Please note: We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon as it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability