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Closing in 2 days
Hammersmith, Fulham, Ealing and Hounslow Mind, Hounslow (On-site)
£20,484 per year
Posted 1 week ago Quick Apply
Closing tomorrow
Look Ahead Care Support and Housing, Westminster (Hybrid)
Up to £40000 per annum + pension schemes
Posted 3 weeks ago
The Hepatitis C Trust, Newquay, Cornwall (Hybrid)
£26,500 per year
Do you have experience of working in drug services and with volunteers?
Posted 1 day ago
Greater Manchester Poverty Action, Manchester (Hybrid)
£26,000 - £29,000 per annum, depending on experience.
Posted today
Centre 404, Wembley (On-site)
£32,000 per year
Play a pivotal ambassadorial role, spearheading our expansion into Brent and bringing our expertise, vision and values to families in need.
Posted 1 week ago Quick Apply
Northampton Town FC Community Trust, Northampton (On-site)
£24,000 - £28,000 per year
Posted 1 day ago
Page 8 of 83
London, Greater London (Hybrid) 2666.46 miles
£36,500 - £40,000 per year
Full-time
Permanent
Job description

Are you an experienced supporter or customer care professional with a background in charity or a commercial environment? Do you want to manage best practice relating to our supporter engagement? If so, come and join our London team and contribute to the work that we do at Sue Ryder.

Reporting to the Supporter Services & Standards Manager you will be a key team member of a busy Supporter Experience, Data and Insight Team, overseeing engagement activities across fundraising. Our team are here for people when it matters, and that includes each other. We encourage, inspire, and help one another, and celebrate success.

Key responsibilities
• Line managing the Engagement & Contact team and leading them to success, tracking and reporting on SLAs and KPIs to ensure we deliver excellent service to all supporters.
• Managing the supporter contact centre within the Fundraising directorate, taking on the role of lead relationship manager with the software provider.
• Overseeing supporter complaints and conflict resolution within Fundraising, acting as a point of escalation, advising and overseeing the implementation of solutions.
• Working closely with the wider Supporter Experience, Data & Insight Leadership Team, to deliver strategic projects and plans.

This is an excellent opportunity for a capable and proactive individual to take the next step in advancing their career.

Our benefits:

- Ability to work from home 3-4 days a week in a hybrid focused team
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.

Closing date: 27th May
Interview date: We are interviewing on a rolling basis

Please note we reserve the right to close the vacancy early if a sufficient amount of candidates is received

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments 

If you want more than just a job, we want you. Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Application resources
Posted on: 14 May 2024
Closing date: 27 May 2024 at 23:59
Job ref: 5967
Tags: Advice, Information,Fundraising,Policy/Research,Senior Management,Management,Project Management,Operations