Project support jobs in stratford, greater london

We are seeking an experienced, community-minded Office Manager / Mentor to join us three days per week. This role is ideal for someone who combines strong organisational and systems-building skills with a genuine passion for helping young people grow.

You’ll ensure our office runs efficiently by maintaining and improving admin systems, supporting project delivery and strengthening our communication with partners, parents and governance structures. Alongside these operational duties, you’ll also play a supportive mentoring role guiding young people joining Voyage for placements and work experience, modelling professionalism and helping them develop workplace confidence whilst imparting your knowledge.

About us

Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We form a campus within the Maritime Greenwich World Heritage site, with supporting operations at the Prince Philip Maritime Collections Centre in Kidbrooke, the Brass Foundry in Woolwich, and administrative offices in Greenwich. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.

The Role

As one of two Finance Business Partners, the postholder is responsible for ensuring that Royal Museum Greenwich’s strategic ambitions are correctly planned for and that adequate financial resources are in place to achieve them.

Key elements of the role involve advising and supporting all staff with financial responsibilities to ensure that financial decisions are optimised and to keep relevant staff informed of key financial updates and changes, and to communicate any relevant changes to the rest of the Finance team.

Further core responsibilities include supporting assigned Heads of Departments and directors on all financial matters, advising on budgeting and forecasting, monitoring of actual results and ad hoc queries, and working as a team with the other Finance Business Partner, lead on the production of the monthly management accounts pack, ensuring timely and accurate reporting and incisive analysis and commentary.

The successful candidate will be a qualified accountant (CIMA, ACA, ACCA) with a demonstrable track record of working with non-finance managers to achieve high quality reporting, budgeting and forecasting, ideally within government bodies or heritage/cultural/charitable organisations. Excellent analytical skills, the ability to communicate financial concepts effectively to non-financial stakeholders and solve problems are also essential.

This is a permanent full-time in Band 3 - Senior Management. Core hours of work will be 36 per week, working Monday to Friday between the hours of 9am-5pm, although due to the nature of the work, some flexibility may be required.

Salary: £51,500 per annum

We encourage you to read the full job description/person specification before applying for this role.

Interviews are pencilled in for w/c Monday 12 January.

Benefits

We offer:

•    Generous pension scheme and life cover
•    25 days annual leave (rising to 30 after 1 year) plus bank holidays
•    40% discount in our cafés, 30% in our shops
•    Interest-free loans (travel, bike, gym, learning)
•    Free entry to exhibitions at partner museums and galleries
•    Flexible and hybrid working options
•    A culture that celebrates individuality, collaboration, and innovation

EDI

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.

We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.

Summary

The Technology Team provides business as usual (BAU) and project support services across the National Church Institutions (NCIs. From End User Support to Cloud Infrastructure, we provide subject matter expertise for all aspects of Technology. Predominantly using the Microsoft 'stack' of tools (Office 365, Azure, InTune, DevOps etc) we have a cloud-first approach that enables diverse business units a stable and predictable platform to deliver on their goals and objectives. We are planning a full-scale Sharepoint rollout in 2026 and would prefer to have in-house resource to plan and implement this important change.

This role is for an experienced SharePoint Engineer to join the team on an initial 12-month fixed term contract. This is an exciting opportunity to play a key role in delivering a brand-new SharePoint Online solution that will support multiple business units across the organisation.

You'll work closely alongside a dedicated Project Manager and be instrumental in designing, implementing, and migrating users to the new platform. Each business unit has unique needs and ways of working, so this role requires someone with a proven track record in delivering diverse SharePoint implementations, excellent communication skills, and a strong technical understanding of Microsoft 365 technologies.

Essential Skills & Experience:

• Extensive hands-on experience designing, deploying, and managing SharePoint Online solutions in complex organisational environments
• Expertise in configuring SharePoint architecture, security, permissions, and integration with Microsoft 365 services
• Proficiency with SharePoint migration tools and methodologies for large-scale content migration, demonstrating hands-on experience of this
• Strong troubleshooting skills and ability to resolve technical issues across SharePoint and related Microsoft 365 services
• Up-to-date knowledge of SharePoint governance, compliance, and security best practices
• Strong hands-on knowledge of SharePoint Online, including site collections, permissions management, content types, metadata, and Power Platform integrations
• Experience designing solutions that cater to varied organisational structures and workflows
• Excellent interpersonal and stakeholder engagement skills, with the ability to explain technical solutions to non-technical audiences
• Experience working in cross-functional project teams and managing change in complex environments
• Hands-on experience with SharePoint Framework (SPFx) for custom development and modern site design.
• They need to know how to use PowerShell scripting for automation and administration.
• Experience with SharePoint REST API, PnP, and Power Automate for workflow automation.
• Experience with SharePoint Syntex, metadata management, and advanced search configuration.

• A competitive salary, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Job Structure

• Reports to: Director of Learning and Impact  

• Direct reports: Programme Leads, Programmes Coordinator

• Location: Haringey, with travel across London boroughs as required

• Hours: 40 hours per week (including 1 hour lunch break)

Benefits 

• 25 days annual leave plus 8 bank holidays, your birthday off, and an extra day per year of service (up to 5 additional days) 

• Death in Service cover (up to 4x annual salary / fixed amount for part-time roles) 

• Enhanced sick pay 

• Eye care benefits for those using display screens 

• Up to £750 annual CPD budget to support your professional development 

• A dedicated wellness package promoting staff health and wellbeing 

• Team building and transformation days to strengthen collaboration and personal growth 

• Professional mentoring and ongoing supervision 

• A comprehensive induction and training programme to help you thrive from day one 

About Sister System 

Founded in 2018, Sister System is a charitable organisation and an Open College Network (OCN) approved centre dedicated to empowering girls and young women aged 13-24 affected by the care system.   

Our approach is co-designed with care-affected young women to ensure that their lived experiences continue to drive meaningful change and shape our progression. Built on proven therapeutic models, our long-term mentoring, accredited qualifications, and leadership development programmes strengthen resilience, confidence, and essential life skills.   

Our model seeks to break intergenerational cycles by equipping young women with the tools to thrive and lead change. Through a strong sense of community, peer networks, and trusted adult relationships, we create clear pathways into education, employment, and socio-economic stability, supporting a life free from abuse.

Throughout her journey with Sister System, each girl participates in weekly one-to-one and group sessions focused on self-education and personal growth. These sessions explore the social and emotional transition to womanhood while building a supportive network of “sisters” who continue to empower one another during key life transitions. Our programmes are accessible to girls and young women at any stage of educational attainment, enabling all Sis-Stars to learn, grow, and thrive.  

Our Programmes  

All our programmes have been co-curated with young women in care and are built upon proven therapeutic models of intervention. We deliver a set of inclusive, empowering, enabling, and exploratory programmes. These focus on self-education, investigating the social and emotional impact of the transition to womanhood and creating a network of sisters who can continue to support each other's growth throughout key transitional periods. Our programmes are delivered in such a way that sisters at any stage of educational attainment can access, learn, grow, and thrive.  

Job Purpose 

Sister System is seeking an experienced and dynamic Head of Programmes to lead the operational delivery and continuous improvement of our mentoring, learning, and development programmes for care-affected girls and young women aged 13–24. The postholder will oversee the full programme cycle — from referral and assessment through to delivery, evaluation, and progression — ensuring all work is trauma-informed, evidence-based, and aligned with Sister System’s mission and OCN accreditation standards. Acting as the central link between the leadership team and delivery staff, the Head of Programmes will manage and develop a high-performing team, maintain quality assurance across all programme stages, and foster strong partnerships with schools, local authorities, and community organisations to drive measurable impact and long-term systemic change.  

This role holds operational oversight of all programme delivery, team management, and quality assurance, ensuring that our work achieves its intended outcomes, aligns with our organisational strategy, and continues to grow in impact and reach.  

Key Responsibilities  

Programme Leadership and Delivery  

• Lead the design, coordination, and delivery of all Sister System programmes, services, and activities in line with organisational aims and funder requirements.  

• Oversee programme planning, scheduling, and annual mapping to ensure smooth delivery and strategic alignment across all three stages (Enable, Enhance, Empower).  

• Work with the Safeguarding Lead to manage referral, assessment, and placement processes to ensure beneficiaries are appropriately matched to programmes and mentors, maintaining high standards of transparency and accountability throughout.  

• Ensure all delivery follows Sister System's three-stage programme model, safeguarding standards, and quality expectations. Support programme delivery where needed, maintaining a visible leadership presence.  

• Monitor the service user journey using Sister System's monitoring and evaluation tools and Salesforce CRM, working with the Head of Monitoring & Evaluation to track progress against work plans, indicators, and our evaluation framework.  

• Conduct regular programme review meetings with team members and stakeholders to enhance information sharing, efficiency, and effectiveness of programme implementation.  

Programme Quality and Impact  

• Oversee programme quality assurance, including risk assessment of referrals, benchmarking, and monitoring of Development & Progress reports.  

• Work with the Internal Quality Assurer to ensure delivery meets agreed quality standards.  

• Maintain oversight of portfolios of work produced by learners and mentors towards their qualifications, in collaboration with the Learning & Development Lead and EET Progression Lead.  

• Support the collection, analysis, and reporting of programme data to evidence impact and inform organisational learning.  

• Play an active role in the impact evaluation cycle, managing and adapting programmes in line with outcomes and goals.  

Operational and Team Leadership  

• Lead and support the mentor team in effective caseload management, ensuring appropriate workload balance and delivery quality.  

• Line manage key programme staff, providing guidance, support, and supervision in line with organisational policies. Support staff wellbeing and development, ensuring a positive working environment. 

• Ensure timely completion of paperwork, reports, and monitoring requirements across all programmes.  

• Lead regular team meetings, contributing to a reflective, learning-focused organisational culture.  

• Support implementation of Sister System's performance management systems and processes.  

• Ensure compliance with all relevant policies and procedures, specifically safeguarding, Child Protection Policy, and Code of Conduct.  

• Encourage a culture of learning, creativity, and innovation. Maintain good team communication and dynamics, taking remedial action when problems occur.  

External Partner Management  

• Commission and manage a pool of external facilitators and delivery partners to meet agreed programme outcomes.  

• Build and maintain strong relationships with referral partners, funders, and external stakeholders to support programme delivery and growth.  

• Represent Sister System externally, promoting our model of culturally responsive, trauma-informed mentoring.  

• Ensure all staff, partners, and stakeholders have clear understanding of Sister System's mission, vision, values, and policies, reflected in programme implementation.  

Strategic Development and Business Growth 

• Contribute to the development of Sister System's programme strategy, aligning delivery with the 3-year plan and long-term system change goals.  

• Contribute to Sister System's strategy development and revision by providing feedback on programme reach, impact, and strategic planning.  

• Identify opportunities for programme innovation and growth, including developing new partnerships and supporting funding applications.  

• Support senior leadership in reporting to funders and partners, contributing to organisational learning and sustainability planning.  

• Represent Sister System at sector events and forums to promote our work and influence best practice in mentoring care-affected young women.  

Safeguarding  

• Sister System places the highest priority on safeguarding and promoting the welfare of children and young people.  

• The Head of Programmes will serve as a Designated Safeguarding Officer (DSO) with responsibility for safeguarding in the organisation, maintaining good knowledge of safeguarding guidance (including Keeping Children Safe in Education and Working Together to Safeguard Children) and related legislation (e.g., the Children Act 1989).  

Person Specification  

Essential – Knowledge & Experience 

• Significant experience in programme management, delivery, and coordination within the charity/social impact sector  

• Proven track record of managing multiple programmes or projects simultaneously, meeting targets and deadlines  

• Experience of line management and team leadership, including supervision and performance management  

• Experience managing relationships with external stakeholders, including funders, delivery partners, and referral agencies  

• Experience in safeguarding and child protection, including handling disclosures and managing risk  

• Knowledge of the challenges faced by care-experienced young women and the care system  

• Knowledge of effective monitoring and evaluation approaches and impact measurement  

• Awareness of equality, diversity, and inclusion principles in service delivery  

Desirable 

• Experience working with vulnerable young people, particularly care-experienced individuals or young women  

• Experience in mentoring programmes or youth development initiatives  

• Experience working with trauma-informed and culturally responsive approaches  

• Experience of co-production or 'by and for' programme design with service users  

• Experience in qualifications-based programmes (e.g., accredited learning)  

Skills & Abilities 

• Excellent programme planning, coordination, and organisational skills with strong attention to detail  

• Strong analytical skills with ability to interpret data and use it to inform decision-making  

• Excellent written and verbal communication skills  

• Ability to manage competing priorities and work effectively under pressure  

• Strong relationship-building skills with ability to work collaboratively across teams and with external partners  

• Highly developed cultural awareness and ability to work well in an environment with people from diverse backgrounds and cultures  

• Problem-solving skills with ability to adapt plans and respond to challenges  

• Ability to lead, motivate, and support a team, fostering a positive and reflective culture  

• Strong administrative and IT skills, including proficiency with databases and monitoring systems  

Personal Qualities 

• Passionate commitment to Sister System's mission of supporting care-experienced young women  

• Strong alignment with Sister System's values and approach, including 'by and for' and trauma-informed practice  

• Empathetic and non-judgemental approach to working with vulnerable young people  

• Resilient and able to manage emotional demands of the role while maintaining professional boundaries  

• Flexible and adaptable approach to changing circumstances and organisational needs  

• Commitment to continuous learning, reflection, and professional development  

• High level of integrity, professionalism, and accountability  

• Able to maintain confidentiality and handle sensitive information appropriately  

• You will demonstrate Sister System’s values: Tenacious, Solution-focused, Masterful, Collaborative and Evidence-based 

Other Requirements  

• Enhanced DBS check will be required for this role  

• Right to work in the UK  

• Willingness to work occasional evenings and weekends as required by programme delivery  

Safeguarding and Safer Recruitment  

Sister System is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults. The successful applicant will be required to complete an enhanced DBS check and provide two satisfactory references.  

Equal Opportunity Statement 

Sister System is an equal opportunity employer. We welcome applicants from all backgrounds and lived experiences, and we are committed to fair, inclusive and transparent recruitment. If you need any reasonable adjustments during the application or interview process, please let us know. 

Recruitment Process

The post will be advertised from 16th December 2025; applications will close on 12th January 2026. 

• First round of interviews will be 22nd January 2026,  

• Second round interview will commence from the week of 26th January 2025 

This exciting new project has emerged following consultation and engagement work in 2025 across central government, Local Authorities, regional London-wide partners, Young Camden, Young Brent and Young Westminster Foundations, and the local voluntary sectors.

The result is an innovative, co-funded project, seeking to work in new ways for the benefit of young people at risk of serious youth violence in this part of NW London. This role will coordinate all aspects of the management of this programme, driving high quality delivery and outcomes. 

The focus of this collaboration is to tackle Serious Youth Violence and promote youth safety across the stretch of NW London from Kilburn High Road (Brent & Camden), through Queen’s Park (Brent & Westminster) which covers three boroughs. This part of London has been a hotspot for serious youth violence for many years, for young people both based in these communities and passing through. Tackling the issues in this part of North West London has always been a challenge, as the area is split across Local Authority lines. The area also features high levels of serious violence involving young people, both committing offences and also being victims of them (often interlinked). This is coupled with high levels of poverty and inequality, and also features relatively fewer youth opportunities than elsewhere in these boroughs.

As part of the project, the Local Authorities of each area are contributing funds over the next three years to fund collaborative and cross-borough projects that will support the safety of children and young people in this community. The project is funded by John Lyon’s Charity.

The project recognises that many of the challenges in this part of London are structural, but is motivated by the hope that key partners working together in new and different ways can help to breakdown some of the barriers that interrupt effective intervention and prevention.

The project does not seek to reinvent the wheel, and instead seeks to leverage the existing connections, expertise, partnerships and projects already happening within local areas.

Please see summary details below: 

Job title: Programme Director, Youth Safety Programme (NW London)

Location: YCF office, with travel across central and North West London

Reporting to: CEO, Young Camden Foundation  

Hours: Full time (37.5 hours per week), with some out of hours work / visits occasionally required, at least 3-4 days pw required in person

Salary: £46,000-£46,000 p.a. (depending on experience)

Start date: ASAP, ideally January 2026

Contract type: Fixed term (three years)

Please download the application pack for full details of this role. 

The Hunger Project UK Marketing & Relationships Manager

Are you looking for a role that really makes a difference? Well, how about joining a global organisation helping to empower women and men to end their own hunger and poverty? If this sounds exciting, we might have the perfect role just for you!

Role:                           Marketing & Relationships Manager

Reports to: CEO

Salary: FTE £35,000 - £40,000 (Negotiable based on skills, experience and fit)

Contract type:Permanent

Hours: 35 hours per week

Location:The role is remote at present with occasional travel to London

About The Hunger Project

 The Hunger Project UK is a registered charity in the UK committed to the sustainable end of world hunger. Our vision is a world without hunger. Our mission is to facilitate individual and collective action to transform the systems of inequity that create hunger and cause it to persist. We do this by pioneering sustainable, grassroots, women-centred strategies and advocating for their widespread adoption worldwide.

We believe people living in hunger are key to ending hunger. We work to solve the root causes of hunger by supporting the communities experiencing them. As we adapt to meet local challenges and opportunities wherever we work, our programmes have a wide range of objectives. These include ending child marriage, empowering women leaders, increasing girls in education, engaging local governments, entrepreneurism and employability, climate resilient farming and maternal health.

In 2024, we reached nearly 12 million people in Africa, South Asia and Latin America. More than 1 million people are now living in self-reliant communities following investment from The Hunger Project. Our team is a mighty force of changemakers living around the world, including in our partner countries USA, Australia and across Europe.

Here in the UK, we work in collaboration with our global colleagues, to raise funds for our overseas programmes and amplify the voices of those affected by hunger. We are a small but awesome team, with big ambitions to grow and scale our fundraising efforts significantly over the next three years. So, if you’re up for the challenge... come and join us.

The role

 This is a hands-on role: you’ll be directly creating content, running campaigns, and managing our operations.

This role is for you if you are…

• Passionate about social justice and motivated to make a positive impact on the world.
• Experienced, with at least eight years in communications or marketing and a proven ability to deliver meaningful results.
• A creative storyteller who produces engaging, high-quality content across multiple platforms and understands how to use digital marketing to drive social change.
• An exceptional communicator with excellent written and verbal skills, strong attention to detail, and pride in accuracy and quality.
• Highly organised and efficient, able to manage multiple projects, meet deadlines, and maintain focus in a fast-paced environment.
• Proactive, persistent, and solutions focused, approaching challenges with creativity, determination, and a positive attitude.
• Technically confident and quick to learn new tools or software, with the ability to help others solve technical problems and use technology effectively.
• A collaborative team player who works well independently while keeping the broader mission and shared goals in sight.
• Energised by the variety, pace, and purpose of a small, dynamic, globally minded charity where every contribution makes a difference.

Key responsibilities

 Marketing and Communications

• Plan, coordinate and deliver integrated marketing and fundraising campaigns and events to achieve income targets, ensure consistent messaging and strengthen supporter engagement across all channels.
• Work closely with the global communications team to deliver the organisation’s marketing and communications strategy in alignment with global objectives.
• Manage website content in WordPress, ensuring it is accurate, engaging, and regularly updated.
• Oversee the social media strategy, creating and scheduling high-quality content (using Canva and Later) to grow brand awareness and supporter engagement.
• Manage ambassador and influencer relationships to support campaigns, storytelling, and reach.
• Design and deliver email campaigns and supporter newsletters through Mailchimp, ensuring timely and effective communication.
• Stay up to date with trends, world events, and digital innovations to keep content and messaging relevant and impactful.

Fundraising

• Create and deliver engaging donor experiences, content and supporter journeys to maintain and grow long-term investor support and ensure a high-quality experience for all supporters.
• Collaborate with the CEO and global team to identify and develop new fundraising opportunities and audiences.

Unleashed Women – Community & Investor Stewardship

• Act as the primary staff relationship lead for the Unleashed Women community.
• Support the recruitment, onboarding and ongoing stewardship of Unleashed Women members.
• Coordinate the planning, promotion and delivery of monthly virtual forums and quarterly in-person gatherings, working closely with the Executive & Operations VA on all logistics.
• Maintain regular communication and engagement with members through WhatsApp groups, email updates and event communications, ensuring consistent tone, warmth and responsiveness.
• Act as a key link between Unleashed Women and THP’s global country teams, ensuring meaningful programme engagement and feedback.
• Support retention and thoughtful growth of the community through relationship-led follow-up and investor care.
• Ensure all Unleashed Women activity is accurately reflected in Beacon and associated supporter systems.

Data Management and Reporting

• Maintain and manage the Beacon CRM database, ensuring accurate data capture, segmentation, and analysis to support effective fundraising, stewardship, and communications.
• Ensure all new and lapsed investors are correctly tagged and updated in Mailchimp, Beacon and other relevant systems.
• Evaluate and report on the performance of fundraising and marketing campaigns, interpreting data from CRM and digital platforms to measure impact and inform strategy.

Operations

• Establish, maintain, and continuously improve key operational systems and processes to ensure efficiency and smooth day-to-day functioning.
• Coordinate and maintain fundraising platforms such as Benevity and JustGiving, ensuring campaign pages are accurate, up to date, and performing effectively.

Line Management

• Oversee the recruitment, coordination, and management of volunteers, ensuring they are well-supported, effectively deployed, and aligned with the organisation’s goals.

Preferred requirements

Experience

• At least eight years’ experience in marketing, communications, or a related field.
• Proven success delivering multi-channel marketing and fundraising campaigns that meet or exceed targets.
• Confident in using and maintaining CRM systems (preferably Beacon) to manage supporter relationships and analyse data.
• Experience managing digital platforms, including social media, email marketing, and websites.
• Experience managing and developing team members, including supporting volunteers and junior staff.

Skills and Abilities

• Excellent written and verbal communication skills, with the ability to tailor messages for diverse audiences.
• Strong relationship-building and stakeholder engagement skills.
• Highly organised, with excellent planning and project management abilities.
• Proficient in digital marketing tools such as WordPress, Mailchimp, Canva, and social media scheduling platforms.
• Skilled in interpreting data and insights to evaluate and improve marketing performance.

Personal Qualities and Attributes

• Enthusiastic, proactive, and self-motivated, with a positive and solution-focused approach.
• Collaborative and supportive, fostering strong teamwork and shared purpose.
• Creative and adaptable, comfortable working in a fast-paced and changing environment.
• An effective and empathetic team leader who inspires and empowers others.

Other Requirements

• Commitment to the aims and values of The Hunger Project UK and its mission to end hunger and poverty.
• Commitment to equality, diversity, inclusion, and anti-discriminatory practice.
• Understanding of the collaborative, hands-on nature of working within a small charity.
• Passion for using marketing and communications to create positive social impact.

Salary: £33,765 - £37,000 per annum depending on experience.

Hours: Full-time and permanent. 35 hours per week

Place of work: Hybrid with a minimum requirement of 12 in-person days per annum. In addition, there will be a requirement to attend site visits, conferences and events as required.

Join Our Team!

We’re looking for someone to join us on a permanent basis in the New Year to support the delivery of the charity’s research aims in accordance with the research strategy.  This includes our programme of grants, working with networks and partners to drive increased investment in research for people with Crohn’s and Colitis and our work to support increased patient and public involvement in research.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.  Right now, an estimated 500,000 people in the UK are living with a lifelong disease many people have never heard of and for which there is no known cure. Because of the stigma and misunderstanding surrounding these diseases, thousands of people are suffering in silence. But we’re here to support and champion their cause and our ambitious plans will help to make a real difference.

About You

You’ll have experience of research administration or management at a University, Research Institute or funding organisation and of supporting patient and public involvement in research or as part of quality improvement projects in a UK-wide healthcare context.  You’ll  have proven communication and team-working skills and can evidence your ability to horizon scan and network to keep up to date with research and quality improvement developments. We’re looking for candidates who ideally have experience of working in health/science research environments and a knowledge of project management methodology. A knowledge of the needs of people affected by Crohn’s and Colitis would also be an advantage.

If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for a hybrid approach working from home,  although there will be times when you will need to be at face-to-face meetings in Hatfield or across the UK. There is a requirement for you to attend a minimum of 12 in person days a year, including two Directorate meetings and the charity’s mandatory ‘All Staff Together’ days which take place four times a year at our offices in Hatfield or a location in London. In addition, there will be a requirement to attend site visits, conferences and events as required.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks at the Hatfield office
• Training and development financial support and/or study leave
• Performance review and development scheme

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Co-ordinator to help deliver pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It blends practical organisation, careful administration and a young person-centred approach to embed NYO’s ethos into every aspect of delivery.

You will coordinate the recruitment, induction and deployment of our freelance Support Team, and provide high-quality administrative and logistical support for all youth-facing activities. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information with discretion, and supporting the smooth running of travel, accommodation and project logistics. You will also assist with casework administration, help deliver care plans with the NYO Nurse and project leads, and ensure accurate records in Salesforce.

This is an excellent early-career opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across the organisation, and be a visible, supportive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Deadline for applications: 10am, Monday 12 January 2026

About The Advocacy Project

We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.

Some of the ways we do this include:

• advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
• user involvement projects that help organisations improve what they offer by listening to people who use their services
• local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
•  innovative Personal Health Budget projects that allow people to access items and services to improve their wellbeing.

Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.

About the role

The post-holder will provide independent advocacy in various settings, including in the community, people’s homes, and hospital settings including mental health wards. You’ll raise awareness of advocacy, including for people from minority ethnic communities. You’ll work as part of a team of independent advocates, reporting to the Advocacy Service Manager. 

You will work as part of the Ealing advocacy team. You may also need to carry out your role in other London boroughs.

Under the Health and Social Care Act 2008, the post holder will be required to visit CQC registered care homes and would be subject to government requirements.

Key responsibilities

• Provide advocacy for eligible people under Mental Health Act 2007, the Health and Social Care Act 2012, Mental Capacity Act 2005 and under the Care Act 2014.
• Provide a one-to-one advocacy service for people and undertake case work, evidencing and uploading case notes and data in a timely manner.
• Provide instructed and non-instructed advocacy, where appropriate.
• Provide information, support or signpost clients in order to inform or empower individuals on any issues about their treatment under the relevant legislation.
• Act as duty advocate for our Single Point of Access referral line on a rota basis.
• Meet case-working standards, monitoring system requirements and the goals for our service, making sure everyone needing advocacy is referred into the service in the right way.
• Work within the location-specific engagement protocols, security, confidentiality and safeguarding policies (in addition to the Advocacy Best Practice Handbook).
• Actively promote self-advocacy throughout all work with patients, where practical.
• Raise awareness of independent advocacy and referring pathways to eligible people and referring agencies.
• Keep your knowledge of legislation and policy up-to-date, including the mental health act, mental capacity act, care act, and local / national policy.
• Keep up to date with developments and good practice in independent advocacy (including different advocacy models).
• Develop good working relationships with key staff within health and social care services.
• Be an active member of the advocacy service, contributing to service planning and providing cover for other colleagues when needed.

General responsibilities

• Participate in team meetings and training.
• Participate in personal, team and organisational development.
• Contribute to monitoring reports.
• Keep to our policies, including health & safety, and risk regulations.
• Work to our mission, vision, and values.
• Carry out other projects and tasks as needed.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

• Understanding of the role and responsibilities of an advocate.
• Understanding of issues faced by people with mental health conditions, physical health conditions and learning disabilities.
• Ability to listen and build trust, to encourage people to express their own views and to represent clients’ self-defined interests.
• Excellent interpersonal and communication skills (written and verbal). Good at working with a wide variety of people including commissioners, service users and colleagues.
• IT literate, including working knowledge of Microsoft packages (Excel, Word, Outlook).
• Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.
• Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
• Willingness to promote The Advocacy Project and its services in line with our mission, vision and values.
• Commitment to ongoing professional development.

Desirable knowledge, experience and qualifications:

• Experience of delivering different forms of advocacy (instructed and non-instructed; IMHA, ICAA, IMCA, IHCA,) within a statutory advocacy service.
• Knowledge of the Mental Health Act / Mental Capacity Act / Care Act and other statutory legislation as it applies to advocacy.
• Knowledge of mental health sections and social care services, including current issues in policy and practice.
• Understanding of the Accessible Information Standard.
• Advocacy qualification.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

About SPANA

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

The Veterinary Adviser will join SPANA’s team of advisers in the Global Animal Health and Welfare Directorate (AHW), which is closely aligned with the Global Programmes Department. The teams work closely together to co-deliver projects that sustainably benefit the health and welfare of working animals and the communities relying on them, promoting a One Health and One Welfare approach.

The AHW team hold responsibility for delivering technical expertise in animal health and welfare, and support partner projects to deliver animal health and welfare services in line with SPANA’s quality standards framework.
The Veterinary Adviser will provide technical advice, training and support across the organisation and for SPANA’s global network of partners. They will implement tools for monitoring of working animal health and welfare data and utilise this information to inform approaches and interventions

The Veterinary Adviser will provide technical advice, training and support across the organisation and for SPANA’s global network of partners. They will implement tools for monitoring of working animal health and welfare data and utilise this information to inform approaches and interventions.

Contract, location and salary

This is a full-time (34.5 hour per week), permanent role based in the UK. SPANA works on a hybrid basis, and staff come into our office in London for approximately 1-2 days per month (or more if preferred). 

The salary for this role is c.£42k per annum, subject to skills and experience. SPANA provides employee benefits including a generous company pensions scheme and healthcare cashplan with Medicash. 

Full details and how to apply

Please review the job description for full details including a person specification and information on how to apply.

The deadline for applications is 23:59 GMT on 04 January 2026. 

Candidates must have the right to work in the UK.

About the Role

2026 marks 100 years since Gunnersbury Park was opened as a public park, and Gunnersbury Museum and Park Development Trust are looking to hire a freelance development manager to help us make the most of our centenary year. 

We are looking for an experienced development professional to join our team on a freelance basis as part of an Arts Council funded project. This role will be a real opportunity to become embedded in an organisation at the beginning of a transformative period, as we focus our energies on raising awareness of the great work of GMPDT.

The successful candidate will lead GMPDT towards increased financial resilience by identifying new funding opportunities and managing the development of a new fundraising campaign.

They will work with staff and volunteers to develop a ‘project bank’ of fundable projects across the Museum and Park and identify appropriate funding streams for each.

They will also identify one key project to launch Gunnersbury’s first fundraising campaign, working with freelancers/subcontractors to create supporting materials for the chosen campaign.

About You

Experience

• Experience of fundraising and donor engagement in museum/heritage sector and/or environmental sector
• Proven ability to create and deliver successful fundraising campaigns
• Experience of writing compelling cause messaging, or managing the delivery of cause messaging
• Experience of working with small organisations
• Experienced in CRM databases including Beacon
• Confident in managing projects to tight deadlines
• Extensive knowledge of grant writing and reporting
• Experience in writing and producing impact reports

Skills:

• Self-starter with the confidence to work alone as well as within a small, busy team
• Excellent communication skills to reach a wide range of audiences
• A strong leader and trainer of others
• Comfortable working with a wide range of colleagues and stakeholders
• Creative thinker with new ideas for donor engagement and fundraising campaigns.
• Attention to de reporting requirements and compliance for successful grants.

Key Responsibilities

• Audit the existing fundraising/development functions of the organisation, and identify any gaps or missed opportunities
• Working with the Project Board hold workshops with staff and volunteers to develop a ‘project bank’ of fundable ideas, which will include detail of the ideas, potential funding sources and timeline for completion
• Develop new cause messaging, and help to foster a culture of identifying key stories to share with our audiences
• Work with the project team to identify a single project to anchor a new fundraising campaign
• Develop a suite of digital and print content to support the fundraising campaign, and train existing team on the best way to deliver messaging around the campaign
• Report regularly to the project board on the progress of the work stream, and identify any project delivery risks

Contract Type: Permanent

Salary: Circa £32,300

Hours: 37 per week

Department: People Culture & Leadership

Directorate: Continuous Improvement

Location: Working from home, with occasional UK travel

Reports to: Senior PCL Specialist

As part of the NFCC People Culture and Leadership (PCL) Hub this post plays a key role in supporting and enabling fire and rescue services (FRS) to drive organisational and culture change.

The postholder will use their subject matter knowledge, skills and experience alongside the principles of project management to support the design, development and implementation of a range of PCL products and services. Whilst the role supports all PCL activities, the role will have a focus on Equality Diversity and Inclusion (EDI)-related projects, therefore experience in this area is particularly desirable. Moreover we require someone with relevant knowledge and experience in one or more fields of the people/HR/OD/EDI profession.

Evaluating the effectiveness of the NFCC’s PCL products and their benefits to FRS’s will be a key aspect of the role and the postholder will undertake a range of evaluation activities to identify improvements and make recommendations for improvement. They will be responsible for implementing agreed changes and maintaining PCL products to ensure they remain fit-for-purpose.

Stakeholder engagement is a key element of the role by building effective relationships and establishing networks to improve the uptake/adoption of PCL products and drive culture change.

If this sounds like the kind of opportunity that you would be interested in; please have a look at the detailed Job description on the NFCC website and apply.

How to apply:

Please complete the application form linked from the ‘apply now’ button on the NFCC website. CV’s will NOT be accepted for this position.

Closing Date – 4 January 2026 with interviews being conducted on the 15 January 2026.

PLEASE NOTE - THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

Research and Impact Manager

Location: Remote with flexible working arrangements. You will be expected to attend monthly team meetings in Bristol (with paid travel and subsistence). 

Salary: £38,584 - £40,000 per year FTE, dependent on experience

Contract: We are open to this role being part time (0.6 FTE or 0.8FTE) or full time. We offer fully flexible working. 

Closing date for applications: Sunday 11th January 2026, 11:59pm.

*Please note, both a CV and a cover letter must be submitted for applications to be considered.

Screening calls/Interviews: Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.

Screening calls: w/c 26th Jan

Interviews: w/c 2nd Feb

Start Date: ASAP

About: The Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of almost 6,000 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.

We are expanding our team and so we are looking for a Research and Impact Manager. This hands-on role would suit an insightful, evidence driven researcher and monitoring and evaluation specialist and who is a strong partnership worker. We are looking for someone who is willing to step up when something is needed and determined to see things through. 

You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills. Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your research and impact evaluation skills and expertise within this role.

Responsibilities

Working closely with the Warm Welcome Operations Director and wider team your primary responsibility will be to lead on research and impact evaluation to ensure that our strategic approach is driven by evidence. You would take ownership of specific tasks as required, including;

Research:

• Developing a research strategy for the Warm Welcome campaign to help to ensure we can meet our overall campaign strategy.

• Leading on the co-design of research projects to meet the needs of the Warm Welcome campaign and our partners. 

• Developing a research and insights hub for the Warm Welcome team where they can easily access the latest statistics on relevant topics such as poverty and loneliness.

• Supporting any individuals or organisations undertaking research on behalf of the Warm Welcome campaign to ensure it is of a high quality and rigorous standard.

• Ensuring high ethical standards and safeguarding are maintained in any research project related to the Warm Welcome campaign.

• Sharing the results of this research in reports and presentations where key evidence and learning is easy for others to understand 

• Offering training and support to the Warm Welcome team related to research.

Impact Assessment:

• Supporting the continuous development of our Impact framework.

• Leading the collection of high-quality data, via methods such as survey design, polling and qualitative interviews, with the wider Warm Welcome team and Spaces network to help us to monitor, evaluate, learn and develop our collective impact.

• Ensuring we collect data with Warm Welcome spaces at every stage of their journey in joining the network, i.e. when they register to join and at regular intervals once registered to ensure we understand their impact and their support needs. 

• Developing evaluation tools and systems to ensure the Warm Welcome team are easily able to capture evidence related to our impact framework.

• Offering training and support to the Warm Welcome team related to monitoring, evaluation, learning, development and impact assessment

• Leading on partnership work related to monitoring, evaluation, learning, development and impact assessment for the Warm Welcome team

• Being the go to person for key statistics and impact data within the Warm Welcome team to be used in our communications and reporting

Teamworking:

• Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows

• Other responsibilities commensurate with the post.

Person specification

We are looking for candidates with the following skills and experience: 

• Strong track record of carrying out a range of relevant research projects, especially those involving community groups

• Experience of collaborating with others on research and evaluation projects

• Experience of developing and continuously improving tools and data for monitoring, evaluation, learning, development and impact assessment

• Strong analytical skills with a proven track record in qualitative and quantitative

methods

• Clear communication skills and experience of sharing research and impact assessment data in clear, concise and easy-to-understand formats for presentations and reports

• Experience in training and developing people’s skills in research and impact assessment

• Experience of contributing to and developing an impact framework

• Accurate and evidence-driven with a passion for ensuring research and impact assessments are completed to a high quality 

• Knowledge of ethical research practices, safeguarding and power dynamics in the research process

• Experience in using a CRM system 

• Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence

• Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools

• Able to relate well to a range of stakeholders from a variety of backgrounds

• Highly organised and details-focussed

• Confident to take the initiative and solve problems pro-actively

• Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities

• Willing to work flexibly, which may occasionally require working out of normal working hours

• Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)

• Have the right to work in the UK

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:

• Committed to the power of relationships to facilitate social change 

• Collaborative, inclusive, ambitious, aligning with our core values 

• Self-starters with high levels of commitment, energy and motivation 

• Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context 

• Calm under pressure, and can adapt quickly in a fast-paced environment 

• Willing to pitch in to help other team members if needed 

•  Organised with effective time management skills. 

Working arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol, Reading or London once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. 

• This role is remote, full-time, with flexible working arrangements

• All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

Supporting your application

• If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please us

• We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Research and Impact Manager’ in the email subject line and we’ll get back to you as soon as we can. 

• Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. 

• For more information, visit our website or find us on X at @goodfaith 

To apply, please send a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by  Sunday 11th January 2026.  Please use ‘Application for Research and Impact Manager role’ in the email subject line. 

Reports To: Head of Frontline Services

Hours: 12 hours per week (flexible but should include attendance at fortnightly Monday morning team meetings in Harrow). There may be opportunity to expand hours if desired.

Location: [Hybrid: Harrow team meetings /West London Community – which could span Hounslow, Hammersmith, Harrow, Barnet, Ealing, Brent/Online/Telephone] 

Our head office is currently in Croxley, Watford and team meetings may move to this location. You need to be able to travel to this location as part of the role.

Salary - £34,320 pro rata

The Violence Intervention Project (V.I.P) is a young Charity (founded in 2017), pioneering new approaches to working with young people (YP) involved in serious youth violence (SYV). Through a combination of practical and therapeutically informed practice, we support YP, their families and communities to live safer lives. Today, The V.I.P. supports more than 50 YP and families across the London Boroughs of RBKC, H&F, Ealing, Hounslow and Hillingdon. As an organisation with a therapeutic ethos at the heart of our practice, we prioritise the care and wellbeing of our employees. As a result, we have an incredible team and strong employee engagement backed by clinical supervision, a Board of Trustees and a Leadership Team who support and promote personal care and professional development. It’s because of our unique working culture that we’re able to meet the serious challenges and demands of our work.

At the V.I.P we aim to be a thought leader in our sector. To date we’ve established strong ties with the Anna Freud Centre along with funding from the Mayor of London’s Violence Reduction Unit. All our operations are framed within a public health approach and built on the fundamental belief that shame is a catalyst for violence; to which relationships are the antidote.

Our innovation, passion and principles have translated into a strong reputation and sustained expansion across West London. Our practice model, Urban Therapy, meets young people where they are — in cafes, parks, and community spaces. We also deliver early intervention programmes in schools and lead The Shame Initiative, our national training and consultancy offer for frontline practitioners.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and two employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Job Purpose: The Family Outreach worker plays a vital role in supporting the families of clients to enhance their stability, wellbeing, and access to essential services. In this role, the Family Outreach worker will provide personalised assistance to families, strengthen connections with external partners and community resources, and collaborate with the team to ensure comprehensive and cohesive support. Additionally, they will establish structured communication and availability protocols to manage expectations and promote sustainable assistance for families.

Key Responsibilities:

1. Develop and Implement Family Support Plans § Caseload Management: Maintain a focused caseload of 4–5 families at a time, ensuring each receives consistent, high-quality support § Care Plan Development: Co-design and implement personalised support plans with families, focused on clear, achievable goals, addressing unique needs such as housing support, access to services, and emotional and practical assistance. § Outcome Tracking: Regularly assess and monitor family progress, aiming for high satisfaction and meaningful, positive outcomes. § Ensure all work complies with safeguarding and confidentiality policies and promptly escalate any concerns regarding the welfare of children or vulnerable adults.

2. Build and Strengthen External Partnerships and Professional Networks § Networking and Outreach: Dedicate time each month to building relationships with key external partners, such as housing providers, domestic violence services, cultural support groups, and other community organisations. § Professional Network Integration: Actively collaborate with members of each family’s professional network (e.g. healthcare providers, educators, social services) to ensure aligned and effective support. § Partnership Development: Identify service gaps and cultivate partnerships with external agencies to broaden the range of resources available for families, especially during crises or complex situations. § Crisis and Complex Needs Support: Utilize professional connections to extend the support network available to families, enhancing their access to comprehensive care.

3. Foster Team Collaboration and Communication § Team Meetings and Case Discussions: Participate in regular team discussions to align family support strategies and incorporate team insights into care plans. § Documentation and Information Sharing: Maintain detailed documentation on family interactions, progress, and needs to facilitate informed team coordination. § Collaborative Problem Solving: Leverage the collective expertise of the team to address complex family needs and ensure proactive, cohesive support.

4. Develop Clear Communication and Availability Protocols § Service Model Communication: Communicate service guidelines, availability expectations, and emergency protocols to families to promote mutual understanding and prevent miscommunication. § Feedback-Driven Adjustments: Regularly gather and assess feedback from families to adjust communication protocols and improve service effectiveness.

5. Ongoing Monitoring, Review, and Professional Development § Role and Service Review: Schedule regular check-ins with management to assess role effectiveness and identify areas for improvement. § Feedback Collection and Analysis: Collect feedback from families and professional network contacts to maintain high-quality service standards and align with organisational objectives. § Professional Growth: Engage in professional development opportunities to continually refine and align your approach with the organisation’s mission, vision, and evolving community needs. Key Requirements: § Experience in Family Support or Community Outreach: Proven background in social work, family support, or community engagement, with an ability to manage complex family cases. § Strong Communication and Network-Building Skills: Effective communicator able to engage with families, team members, external partners, and professional networks, ensuring cohesive, high-quality support. § Empathy and Professionalism: Commitment to providing respectful, empathetic support to families, balanced with clear professional boundaries. § Organisational Skills: Ability to manage multiple cases, maintain thorough documentation, and adhere to Urban Therapy protocols to ensure high-quality, consistent service.

Key skills and qualities: · Flexibility and adaptability · Trust building · Advocacy skills · Crisis Intervention skills · Resilience · Active Listening · Solution Focused · Ethical practitioner

Urban Therapy is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and lived experiences.

This role may evolve as community needs develop; the Family Outreach Worker will contribute to shaping the service model over time.