Project support manager jobs in jersey, trinity

Head of Learning, Operations & Partnerships (South)

We have an exciting opportunity for a strategic and dynamic senior leader to join a nationally recognised charity as the Head of Learning, Operations & Partnerships (South). In this pivotal role, you will shape and deliver Outdoor Learning programmes across the South of England.

Position: Head of Learning, Operations & Partnerships (South)
Location: Quenington, Gloucestershire – with scope for occasional hybrid working
Salary: £48,000 – £51,000 (depending on experience)
Contract: Permanent, Full time (35 hours per week)
 

Closing Date: Wednesday 27 August 2025 at 23:59
First Interview: Monday 8 September 2025 (Microsoft Teams)
Second Interview: Week commencing 22 or 29 September 2025 at Quenington

About the role:

This is a fantastic opportunity to lead the Trust’s regional Outdoor Learning programmes, combining strategic vision with day-to-day operational oversight. You will oversee a diverse portfolio—Farm Learning, Land based Skills and Outdoor Learning—ensuring impactful, safe, and high-quality delivery that aligns with our mission to engage young people with nature.

You will:

• Lead and support a multidisciplinary team, fostering a positive and collaborative culture
• Drive the development and implementation of regional learning strategies
• Oversee all aspects of site development, programme delivery, and compliance
• Build and sustain partnerships across education, training and land-based sectors
• Play a key role in reporting, budgeting, evaluation and fundraising efforts
• Champion innovative and inclusive use of our land and resources for learning

About you:

We are looking for a motivated and experienced strategic leader who is passionate about Outdoor Learning and environmental education. You will be collaborative, solutions-focused, and committed to empowering young people through meaningful learning experiences.

You will bring:

• Proven leadership and operational management experience
• Experience building partnerships and working across sectors (e.g. education, environment, agriculture)
• Strong team management, budgeting and compliance capabilities
• Excellent communication, project management and strategic planning skills
• A passion for sustainability, hands-on learning and making a difference in the lives of young people

About the organisation:

The charity’s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment.

They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks.

Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact.

Why join us?

Working with us means being part of a dynamic, inclusive and supportive team committed to real impact. We offer a range of generous benefits including:

• 10% employer pension contribution
• 27 days annual leave (plus public holidays and office closure over Christmas)
• Life assurance
• Employee Assistance Programme
• Access to training and personal development budget
• Newly refurbished head office with a creative, flexible working environment

Other roles you may have experience of could include Director of Learning, Head of Education Partnerships, Outdoor Learning Manager, Education & Training Lead, Environmental Education Programme Manager, Strategic Operations Lead, Land-based Education Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Reference Number: V550

Job Title: Communications Officer

Location: Remote with travel around the UK required   

Contract Type: Permanent

Hours: Full-time (35 hours per week)

Salary: £30,000 

DBS/PVG: Basic 

Job Family: 4 

Line Manager: Head of Brand and Communications 

Closing Date:   12 August 2025

Start Date:        As soon as possible subject to notice periods  

Interview Dates: Week commencing 25 August 2025

We reserve the right to close this vacancy early if we receive sufficient applications 

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

 What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

 How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

 Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. We’re looking for a creative and people-centred Communications Officer.

About the role

We are looking for a creative and proactive Communications Officer to join our small but dynamic Brand and Communications Team. This role requires a basic DBS/PGV check. Our team plays a key role in supporting the work of Volunteering Matters across the UK, ensuring that the impact of our projects, staff, and volunteers is shared widely with both internal and external audiences. This role is an exciting opportunity for someone who enjoys storytelling, engaging with diverse audiences, and amplifying the voices of communities and volunteers. 

A core focus of this role will be getting to know the incredible work happening across the UK, collecting updates from our projects, and sharing these stories with key stakeholders. As part of our friendly team, you will also have a specific focus on supporting internal communications and content creation to ensure our messaging is clear, inspiring, and reflective of our mission. Our volunteers and the people we support are at the heart of everything we do, and we are looking for someone who shares our strong commitment to these values. A belief in the power of communities and a desire to champion volunteers of all ages and backgrounds is essential for this role. 

Key tasks include:

• Support the development and execution of a comprehensive internal communications strategy that drives colleague engagement and strengthens a unified organisational culture aligned with strategic objectives. 

• Develop and disseminate impactful, timely, and relevant internal communications content that resonates with colleagues across the organisation. 

• Provide operational and administrative support to the Brand and Communications Team to enhance our efficiency and reach. 

• Monitor and evaluate the effectiveness of internal communications efforts through rigorous analysis of feedback, metrics, and data insights, leveraging findings to refine and optimise strategies at a national level. 

• Collaborate with cross-functional teams to ensure all internal communications initiatives reflect and reinforce the organisation’s core values, mission, and strategic vision. 

• Provide guidance, training and support to various departments in crafting effective internal communications materials, ensuring consistency in tone, style and branding.

• Create inspiring and straightforward stories with a focus on powerful imagery and video content. 

• Work closely with communications colleagues in the #iWill Movement to champion youth social action.

About you
You’ll be a creative and thoughtful communicator who enjoys working collaboratively and is passionate about people’s stories. You’ll bring a strong visual eye, great interpersonal skills, and a commitment to ethical storytelling.

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement. 

Finance Officer – Church & Community Transformation (CCT)

We are seeking an enthusiastic and dedicated CCT Finance Officer to provide excellent and responsive financial support to our Church & Community Transformation (CCT) team. You will play a crucial role in ensuring the timely and accurate delivery of CCT project financial reporting, monitoring global CCT budgets, and communicating budget versus actual information to key project staff and managers.

Key Responsibilities:

• Provide proactive and responsive support for budgeting, financial planning, and reporting activities within the CCT team.
• Ensure effective financial control and audit management for CCT projects, including making accounting entries and journals.
• Support financial risk management and ensure CCT funds are spent effectively.
• Assist with financial year-end responsibilities for the Global Influencing & Programmes Group.
• Offer real-time support on Tearfund finance policies and procedures to field teams.
• Nurture and maintain effective relationships with stakeholders across Tearfund.

About You:

• You hold an undergraduate degree in Accounting, Finance, Business, or a related field, or are part-qualified (CCAB or similar professional accountancy qualification).
• You have solid experience in project budgeting, planning, and forecasting, with a proven ability to ensure accurate financial reporting and provide commentary on variances.
• You possess a strong understanding of multi-currency accounting and systems.
• You have first-class communication skills (verbal and written), excellent attention to detail, and the ability to work on your own initiative.
• You are computer literate, experienced in Google Sheets and/or Microsoft Excel, and proficient in producing financial reports.
• Willingness and availability to travel abroad is essential.
• Experience working with and supporting NGO grant partners is desirable, as is a basic ability in French, Spanish, or Portuguese.

About Tearfund: Tearfund is a Christian organisation dedicated to partnering with local churches to bring restoration to those living in poverty. We believe poverty stems from broken relationships and work towards economic, material, environmental, and spiritual transformation. Our vision is to see people freed from poverty, living transformed lives, and reaching their God-given potential. We are courageous, truthful, compassionate, servant-hearted, and Christ-centred.

Additional Information:

• Applicants must have the right to live and work in the UK
• This is a UK-based role with a fixed-term contract of 2 years
• All applicants must be committed to Tearfund's Christian values and beliefs
• The recruitment process includes safeguarding checks and screening against global watchlists as part of our commitment to safe and transparent hiring
• Hybrid Working: This role is eligible for hybrid working. You will be required to work from the Teddington office and your home in agreement with your line manager.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

At Housing Justice, we unite communities to support people experiencing homelessness, helping them build personal connections that pave the way out of homelessness. We believe that connection and belonging are essential. Alongside this, we work to create a fairer housing system where everyone has access to a safe, secure, and stable home. 

The Operations Coordinator (in the Partnerships and Development, Emergency Accommodation team) is a key member of the team supporting the delivery of services to faith and community-led night shelters across England. Working closely with the Programme Lead and delivery team, this role provides essential operational, administrative, and coordination support to ensure smooth service delivery and strong stakeholder engagement. 

This hands-on role is central to the day-to-day functioning of the programme, helping to manage internal communications, schedule and document key meetings, coordinate events, liaise with partners, and maintain project momentum. The Operations Coordinator will also support team organisation and reporting processes, contributing to the capacity-building efforts that underpin our partnerships with shelter networks. 

Although our main office is based in London, this is a hybrid role, suitable for those living throughout England.

This is an exciting opportunity to work ‘behind the scenes’ at the heart of a small, vibrant organisation making a difference in the lives of male, trans and non-binary sex workers.

Based in central Manchester and reporting to the Head of Development and Fundraising, the successful candidate will be responsible for a range of duties spanning admin and finance, communications, and office management. The candidate will collaborate with all members of our multi-disciplinary team, providing high level support and getting involved with various projects and events. The role will suit an efficient, adaptable and highly organised candidate with a strong eye for detail. The candidate must also be confident using social media platforms and a range of other IT systems.

We actively encourage applications from people with lived experience of sex work.
Our Room strives to be an equal opportunities employer and celebrates diversity. We particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ people and other disadvantaged groups.

You’ll deliver tailored 1:1 and group emotional wellbeing sessions with children aged 8–13 in schools across Brighton & Hove, with a focus on developing emotional literacy, resilience, and coping strategies. You’ll also plan and deliver Year 6 transition workshops and collaborate with families and professionals to ensure joined-up support.

This role sits within our Safety Net team, which has supported children and families since 1995. We work from a trauma-informed and strengths-based perspective, with children’s voices at the heart of all we do.

 You will be responsible for:

• Delivering 1:1, group, and class-based emotional wellbeing sessions
• Building trusted relationships tailored to each child’s needs and identity
• Coordinating support with schools, families and professionals
• Managing a caseload and maintaining accurate records
• Following safeguarding procedures and contributing to service development 

The successful candidate will be able to demonstrate:

· Experience engaging with children and young people (ideally aged 8–13)

· Understanding of emotional wellbeing, inclusion and child development

· Confidence working independently and as part of a team

· Strong communication and IT skills, including record-keeping

· A commitment to equality, child rights and anti-discriminatory practice

We’re a flexible, supportive employer. We’re happy to discuss any access needs, working pattern requests or adjustments that would help you thrive in this role.

This post is exempt from the Rehabilitation of Offenders Act (1974) and the successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check.

Please contact the CYP service at Impact Initiaitves for more information. Visit our website for a detailied job description.

Closing date: Thursday, 28th August 2025 by 12.00 noon

Interviews: 3rd and 4th September 2025

Are you a highly organised, reliable, and calm administrator?
We are looking for a full time 35hrs per week, proactive Team Administrator to play a key role in keeping Lupus UK running smoothly by providing vital support across all teams and functions. If you are someone who can confidently manage multiple tasks and priorities, enjoys working in a collaborative environment, this role could be perfect for you.

About the role: 

You will provide high quality administrative support across all departments to help ensure the smooth day to day running of our office and operations. This includes being the first point of contact for incoming telephone calls, organising meetings, supporting with event logistics, and maintaining effective internal processes. The role requires strong organisational skills, attention to detail, and excellent communication.

This is a hybrid role, you will be based at our Romford head office three days a week, with two days working remotely.

What we are looking for:

· Proven experience in an administrative or office support role is essential.

· Strong organisational and time management skills, with the ability to prioritise and manage a varied workload.

· Excellent communication skills, both written and verbal.

· Proficiency in Microsoft Office (Outlook, Word, Excel).

· Comfortable handling sensitive and confidential information.

· Confident coordinating meetings and events, including logistics like booking venues and managing communications.

· Experience supporting senior leadership with diary and meeting coordination.

For a full list of duties and responsibilities, please see the attached job description.

Application Instructions
Please submit a CV (no more than three pages of A4) and covering letter with personal statement (no more than two pages of A4).

Your covering letter should explain why you are interested in the role and how you meet the person specification, with examples where possible (unless clearly shown in your CV)

Interviews will take place online on Tuesday 2nd September 2025.
Shortlisted candidates will then be invited to our Romford office for a second-stage informal meeting with SLT and meet staff.

About the MCC Foundation

The MCC Foundation (MCCF) is the charitable arm of Marylebone Cricket Club, (MCC), the most famous cricket club in the world and owner of Lord's Cricket Ground, the "Home of Cricket". We work in the UK and around the world to provide life-changing opportunities through cricket and to ensure that it can be a game for all. 

Role Overview

The Interim Director of Development (Maternity Cover) will provide strategic leadership and day-to-day management of all fundraising and development activities at the MCC Foundation during a period of parental leave. This role ensures continuity of fundraising operations, oversees a small team, and supports the Foundation's ongoing donor engagement and income generation priorities.

The successful candidate will step into a well-functioning development team and bring the ability to maintain momentum, lead a capable team, and sustain strong relationships with donors, partners, and internal stakeholders.

Ideal start date of mid to end of August. 

Key Responsibilities

• Provide leadership and continuity for the Foundation’s fundraising team, supporting colleagues to maintain momentum and ensuring ongoing delivery of the development strategy.
• Oversee and guide the team’s work on major donor and high-value supporter relationships, ensuring effective cultivation and stewardship continue. Support the Director, Trustees, and Philanthropy Manager in their engagement with key donors.
• Provide strategic oversight of the donor stewardship programme, ensuring the team continues to prioritise thoughtful, relationship-led approaches at all levels of giving.
• Guide and support the team in managing a robust pipeline of prospects, ensuring clear solicitation plans and donor journeys are in place to meet agreed financial targets.
• Lead and oversee the Foundation’s Trusts and Foundations fundraising activity, providing guidance on prospecting, proposal development, and reporting, while supporting the team to deliver high-quality applications and steward existing relationships.
• Oversee and support the team’s planning and delivery of fundraising events, including donor cultivation and stewardship events, ensuring they are delivered to a high standard.
• Support and mentor the small development team, ensuring team members are empowered to maintain momentum and deliver key fundraising activities.
• Ensure the effective use of the CRM system (Salesforce), maintaining accurate records and ensuring seamless donor administration and stewardship processes.
• Ensure all fundraising activities comply with relevant standards, including the Code of Fundraising Practice, GDPR, and MCCF’s safeguarding and reputational management policies.
• Act as a committed advocate of the MCC Foundation’s mission and programmes, maintaining an up-to-date understanding of the Foundation’s work and impact.

Personal Specification

• Proven experience in senior fundraising roles, with a strong track record in major donor and trust fundraising.
• A deep understanding of different forms of fundraising and the opportunities that exist for organisations like MCC Foundation.
• Excellent leadership and team management skills, with experience mentoring and motivating small teams.
• Strong interpersonal and relationship management abilities, with a donor-centric approach.
• Experience overseeing donor stewardship programmes and managing high-value fundraising pipelines.
• Competence in fundraising event oversight and delivery.
• Strong knowledge of CRM systems (preferably Salesforce) and data-driven fundraising.
• Excellent understanding of fundraising compliance, including GDPR and the Code of Fundraising Practice.

Safeguarding statement

The MCC Foundation is committed to safeguarding and protecting children and adults and providing safe and inclusive environments. The MCC Foundation follows detailed safer recruitment processes and as such, any roles involving regulated activity or any interaction with children and adults, are subjected to a DBS check (an enhanced check is required for those in regulated activity), as well as the collection of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our organisation.

An exciting opportunity has come up to drive forward the vision and development of our burgeoning volunteer-led music and mental health charity. We are looking for a new Strategy and Fundraising Lead who has a track record of successful fundraising to open up new income streams by building exciting projects informed by our community members’ vision. Our new Strategy and Fundraising Lead will be engaging new VCFSE, health and social care partners for collaborative work, as we strive to create new projects which address local health inequalities and pull down the health, social and financial barriers to creativity and support local people face.

Role title: Strategy and Fundraising Lead
Application Deadline: Monday 18th August at 12pm (noon)
Hours of work: 3.5 days a week, with potential for increase in hours worked subject to funding
Flexible working: The role is flexible regarding time of delivery, taking into account that the core activities take place during standard 9-5 Mon-Fri schedules, and some engagement activities may require evening or weekend working where possible.
Salary: £29,500.00 pro rata (£20,650.00 per annum)
Contract length: 2 years, extension subject to funding
Place of work: Hybrid, Old Trafford Wellbeing Centre, Broomwood Community Wellbeing Centre and Work from Home, with some travel across Greater Manchester
Beginning: ASAP

Seed Studios

Seed Studios is a music and mental health charity based at Old Trafford Wellbeing Centre and Broomwood Community Wellbeing Centre working with adults aged 18+. From our centres, we support positive mental health and culture in Trafford through...

• our weekly volunteer-led Community Music Wellbeing Workshops, in which adults learn new instruments and disciplines in sessions proven to improve confidence, skills, connections and mental & emotional wellbeing
• our 1-to-1 music tuition and peer support which compliments support that individuals receive from our Trafford, Manchester and Salford health partners
• our inspiring and community-building events such as Open Mics and our annual Celebrate Seed Studios event
• our innovative partnership programmes, like our monthly workshop series with older adults charity String of Hearts

Our activities involve a diverse range of local people, including neurodivergent people, and individuals with varying levels of wellbeing and mental health. We help them identify and realise their goals for better social connections, wellbeing and creativity. We support them to attend our activity with others, share and connect through music. These people form and shape our Seed Studios community.
In 2025, we enable 88 hours of free volunteer-led sessions every month with a footfall of over 200 people as well as 24 hours of free, 1-to-1 music tuition support for referrals from our health partners every month.

Please click Apply to see all the information concerning the new role, including the Strategy and Fundraising Lead Job Pack, Application Form and Fair Recruitment Procedure Form or download the documents below.

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and passionate individual to join us as Grants & Foundations Lead.

The Grants & Foundations Lead will pioneer a new approach to grant management at TLG through shaping the administration and systems used, and harnessing AI to create efficiencies. This approach will allow the core focus of the role to be on facilitating the wider team, implementing a new grants strategy and sourcing and liaising with funders. Based primarily within our Fundraising & Supporter Engagement team, this individual will grow and maximise voluntary income from trusts and foundations, working closely with Directors, colleagues across TLG and with external partners.

The successful candidate will focus on raising funds both for projects in the UK and helping to grow our work internationally. They will work alongside TLG’s Innovation Hub to source finances for new pilots and innovations – playing a vital role in pioneering new approaches for local churches to serve their communities. From pulling together compelling applications, leading new projects and contributing to strategic development, you’ll be at the heart of our mission to bring hope and a future to struggling children.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Full time (37.5 hours per week)

Closing Date: Sunday 24th August

Initial Interviews: Friday 29th August

Final Interviews: Monday 8th September – at our National Support Office in West Yorkshire

Join our team at Citizens Advice Doncaster as a General Adviser! You'll play a vital role in empowering local residents by providing high-quality advice and support across our offices and community outreach locations.

This role demands excellent customer service and a dedication to achieving the best possible outcomes for our clients, always upholding the core values of Citizens Advice.

You'll thrive in a dynamic environment, demonstrating a proactive and flexible approach to meet client needs and exceed project and funder expectations. The role requires travel within the City of Doncaster.

ole purpose

• To provide a high-quality advice and support to clients accessing the service via face to face, telephone, email and web chat

• Deliver Financial Capability and Income Maximisation advice to clients

• Support Clients to understand the benefits systems and application processes 

• To share responsibility for compliance with Projects, targets and requirements.

• Ensure high quality standards are met and that data is captured and recorded accurately. 

• To work effectively with other partners and stakeholders to deliver a seamless service to clients

• Undertake service delivery at Outreach venues across the city  as required. 

• To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough.

Advice 

• Provide General Advice and assisted information to clients at our offices and outreach locations via face to face, email and web chat 

• Conduct initial assessments to understand clients' needs and identify the key issues.

• Provide accurate, impartial, and confidential advice on a range of topics, including benefits, debt, housing, employment, and consumer issues.

• Explain complex information clearly and concisely, ensuring clients understand their options.

• Assist clients in exploring different solutions and making informed decisions.

• Empower clients to act on advice and information provided 

• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

• Liaise with third parties as appropriate. 

• Ensure income maximisation through the take up of appropriate benefits. 

• Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.

• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. 

• Comply with all organizational policies, procedures, and guidelines in the performance of all duties

Research and campaigns 

● Assist with research and campaigns work by providing information about clients' circumstances. 

● Provide statistical information on the number of clients and nature of cases and provide regular reports to management. 

● Monitor service provision to ensure that it reaches the widest possible client group. 

● Alert other staff to local and national issues. 

Essential Skills & Experience:

• Proven experience in providing high-quality advice and support to clients.

• Ability to explain complex information clearly and concisely

• Excellent communication skills, both verbal and written, including strong negotiation and representation abilities.

• Advanced IT proficiency, including expertise in maintaining databases and spreadsheets.

• Demonstrated ability to effectively interview clients, assess their needs, and identify key issues.

• Strong organisational and time-management skills, with the ability to prioritize tasks, meet deadlines, and effectively manage a demanding caseload.

• Proven ability to utilise IT effectively in the provision of advice, including the preparation of reports and submissions.

• Strong teamwork and collaboration skills, with a willingness to work effectively within a team environment.

• A strong understanding of and commitment to the aims and principles of Citizens Advice, including its equality and diversity policies.

• A strong work ethic and a proven ability to adapt to changing priorities and targets

• Understanding of welfare rights and benefits 

In accordance with Citizens Advice national policy we require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

Job Purpose

Have you got experience of working as a Head of Finance or similar?

Are you looking for a flexible role in a positive and progressive team who are revolutionising mental health support for children and young people?

Can you...

• Build relationships
• Turn data into insights
• Bring numbers to life

… to influence great decisions?

Are you a qualified accountant?

If so, you could be the person we are looking for to join our ground-breaking charity at an exciting and pivotal time, as we embark on the launch of ‘Joy’ - a major refurbishment and charity expansion project. Joy will be the UK’s most progressive and innovative community space blending mental health, wellness, heritage, art, creativity, social action, support, fun and opportunity.

As the Head of Finance, you will play a pivotal role in providing financial insights and guidance as part of our Senior Leadership Team, helping drive informed decisions and contributing to the overall financial success of the organisation.

Main Duties and Responsibilities

Charity Support:

• Collaborate with key stakeholders to understand their operational needs, challenges, and objectives.
• Act as a trusted advisor, translating financial data into actionable insights that drive improvements in efficiency, cost control, and overall performance.

Joy Project Support:

• Work closely with the Project Director to give full finance support to the Joy project.
• Provide support managing the costs, budgeting and billing surrounding Joy.
• Identify operational and financial risks and opportunities.

Budgeting and Forecasting:

• Work closely with department heads to develop, monitor and update the annual budget.
• Provide regular forecasts, track performance against budget, and recommend adjustments as necessary.

Cost Analysis and Control:

• Analyse costs, including spend against restricted and unrestricted grant income. Identify cost reduction opportunities.
• Implement cost control measures and continuous improvement initiatives.

Performance Metrics:

• Develop and maintain KPIs and financial performance metrics.
• Regularly report on performance, identifying trends and areas for improvement.

Financial Reporting:

• Manage relationship with third party audit partners.
• Analyse financial statements and performance reports, and report as part of the Senior Leadership Team.
• Communicate financial results to the Board of Trustees at regular charity board meetings.

Decision Support:

• Participate in decision-making processes by providing financial insights and risk assessment for new projects, capital investments, and operational changes.

Variance Analysis:

• Investigate and explain variances from budget and forecast. Collaborate with project/grant owners to address performance gaps.

Process Improvement:

• Identify opportunities for process improvement to enhance efficiency and financial performance.
• Collaborate with cross-functional teams to implement best practices.

Management

• Oversee the recruitment of additional members of the Finance Team.
• Full line management of the Finance Team, including regular 1-1 meeting and supporting their professional development.

You will be a great fit if...

• You have a professional accounting qualification (e.g., ACA, CIMA).
• You are a progressive finance professional with the ability to communicate clearly and concisely to a non-finance audience.
• You are a proactive and results-oriented approach to problem-solving.
• You are a highly motivated self-starter with the ability to deal with ambiguity.
• You have ability to work independently and as part of a team in a fast-paced environment.
• You have proficiency in financial reporting and financial analysis tools.

Your new company
We are seeking an experienced Interim HR Business Partner to support a dynamic and design-led higher education institution during a period of organisational change. The role will deliver a professional, effective and valued HR business partnering service, supporting strategic goals through a blend of operational and strategic HR activity. The postholder will lead on complex employee relations matters, organisational development initiatives, and workforce planning projects.

Job Title: Interim HR Business Partner Department: People & Culture Reporting to: Deputy Director of People & Culture Contract Type: Fixed-Term / Interim (3-6 months) London
Role PurposeTo deliver a professional, effective and valued HR business partnering service, supporting strategic goals through a blend of operational and strategic HR activity. The postholder will lead on complex employee relations matters, organisational change initiatives, and workforce development projects.
Key Responsibilities Strategic HR Delivery

• Partner with senior leaders to enhance performance and efficiency aligned with organisational priorities
• Support change programmes including restructures, OD projects, and policy development
• Contribute to workforce planning and talent strategies

Employee Relations

• Lead and manage a range of ER cases, from routine to complex and high-risk
• Ensure fair, timely, and legally compliant resolution of cases
• Coach managers on case handling, policy application, and employment law

Policy & Compliance

• Ensure consistent application of HR policies and procedures
• Revise and update policies in line with best practice and legislative changes
• Escalate risks appropriately and ensure mitigation strategies are in place

Data & Insights

• Analyse workforce data (e.g. absence trends) to inform strategic decisions
• Collaborate with senior staff to develop improvement strategies
• Maintain accurate records and contribute to reporting

Person Specification Essential

• Proven experience in HR business partnering within higher education, public sector, or similar complex environments
• Strong knowledge of UK employment law and HR best practice
• Demonstrated ability to manage complex ER cases and organisational change
• Excellent stakeholder management and communication skills

Desirable

• CIPD qualified or equivalent
• Experience in coaching and developing line managers
• Familiarity with HR systems and data analytics

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