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Accommodation Support Worker(Future Roots 2 Project)
Salary Banding: £28,050 per annum with potential to progress through salary band. Plus additional payment for overnight shifts on occasion. (£85 per night shift required / £50 per on call shift)
Contract: Permanent
Hours: Full Time, 37 Hours Per Week
Location:Hatfield, Hertfordshire, but will include travel across hertfordshire and cover of future roots 1 in WGC when required - Candidates must have a full driving license and use of own vehicle for business purposes
Herts Young Homeless is an independent charity and has been supporting vulnerable young people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to young people in need of support.
Future Roots Supported accommodation is located in Welwyn Garden City. We are looking fo a Supported Accommodation Worker who will support the 5 Housemates to learn the skills they require to live independently, whilst ensuring the accommodation is a safe and homely environment to live in. The role will require a reasonable degree of flexibility, to respond to the needs of the house. This may include changes to working patterns or additional ‘sleep in’ nights’’ paid at an additional rate.’’support.
How will you make a difference?
You will be creating and establishing a considerate, proactive and empowering environment where those living in the home take responsibility for themselves and their journey towards independent living. You will help co-ordinate and deliver a solution focused training package, that encourages the young person to take responsibility for all areas of their lives and promote healthy, successful outcomes. You will support them to achieve a successful move on in their life and you will be instrumental in ensuring that those living in the house accept and abide by the house rules.
The young people we support are amazing, inspiring and courageous. The challenges they face can test even the most resilient and they often lack the support needed to see them through difficult times; leaving them stressed, anxious and overwhelmed. We are looking for those who have the passion, patience and empathy to support our young people to overcome barriers and move forward in their lives, encouraging and enabling them to achieve and succeed.
What can we offer you?
- A supportive, knowledgeble team and organistion
- 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays) (increase with service up to max of 28 days)
- An additional annual leave day on your Birthday
- Holiday Purchase Scheme
- Access to Blue Light discount card
- People's Pension Plan contribution
- Group Life Insurance plan
- Opportunities for personal and career development
- Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
- BHSF & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme
What will you be doing?
- Manage a varied caseload with differing timescales and deadlines.
- Be involved in the screening and interview process of potential new Housemates.
- Build a professional and trusting relationship with the young people to enable to them to engage with the support and improve their situation and prospects.
- Provide 1-1 and group support and opportunities to learn identified life skills for independent living, using a range of tools and skills, including hyh’s training package. This work will include support around:
- Understanding their rights and responsibilities in relation to accommodation.
- Understanding how their choices and behaviour impacts their situation.
- Providing advice and support around wellbeing and health.
- Provide guidance and assistance in achieving further education, obtaining an apprenticeship, voluntary and paid employment.
- Financial support around areas such a rent, budgeting and income.
- Practical Life skills
- Provide advice and assistance with any other support needs that arise, referring and liaise with other agencies
- Providing group sessions on relevant topics.
- To address breaches of house rules and unacceptable behaviour, including issuing verbal and written warnings to young people in line with hyh policies and procedures.
- To identify any risk factors and ensure appropriate measures are in place
- Report any safeguarding concerns to your line-manager and refer as appropriate.
- Provide additional ‘sleep in nights’ as and when required.
- To work collaboratively with the other Accommodation Worker/hyh staff to ensure consistent, high-quality support is provided to all Housemates.
- Ensure all service administration tasks are completed to a high standard and in a timely manner.
- To promote and facilitate Youth Engagement across the service.
- Engage effectively in multi-agency working, developing collaborative relationships and partnerships with relevant staff in a range of agencies to broker and co-ordinate support for young people.
- Ensure all service administration tasks are completed to a high standard and in a timely manner.
- After probationary period has been completed, take part in the on-call rota.
What can you bring to the team?
- Candidates Must have a full clean driving license and use of own vehicle for business purposes
- Able to demonstrate an understanding of the problems facing homeless young people.
- Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive
- Excellent understanding of confidentially with strict professional boundaries and personal integrity
- Excellent planning, organisational & time management skills
- An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)
- Have a flexible working approach to the needs of the service users.
Full JD available..If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!
Application and Interview Process
To apply please go to our website and click the link to apply. We require a covering letter or Video showcasing your skills and experience relevant to the role along with you CV. Please ensure you upload these to our recruitment portal.
Recruitment morning will be held on 24th February 2026 and if successful there will be a personal interview stage held on a date to be confirmed. If you need any reasoable adjustments throughout the interview and application process please contact us and we will endeavour to support your needs.
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.
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Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role uses experiential insight to inform peer support, service design and engagement. We will assess how candidates apply that insight professionally (boundaries, safeguarding, confidentiality). This role is open to applicants with demonstrable, recent lived experience of homelessness (including rough sleeping, insecure or temporary accommodation).
About the role
The Passage has secured funding to deliver a 1-year pilot, exploring how the use of peer support can prevent further homelessness and increase social mobility, by giving people the support and confidence to get reintegrated into the community.
This pilot will involve the recruitment and training of 10 lived experience volunteers who will share their insights and provide support to people recently re-housed to set and achieve goals with a focus on community re-integration. The pilot will offer a range of interventions including 1:1 support, community events and online training.
The Passage recognizes that someone’s journey of homelessness doesn’t just end when accommodation is secured. What is often a confidence-stripping and traumatizing experience can take time to recover from. The first steps can be the most challenging for individuals to put down new roots and get back to where they were before that period.
As The Lived Experience Specialist Project Worker, you will support your manager in the design, delivery, monitoring and reporting of the pilot; with a particular focus on supporting the volunteers in their roles.
The Passage believes that peer support and the sharing of lived experience are essential tools in supporting people to take steps toward becoming more active, involved and connected. We also know that delivering peer support and helping others are also crucial cornerstones in processing living experience into lived experience.
Main duties
- To support the recruitment and retention of lived-experience volunteers.
- Have oversight of the day-to-day delivery of volunteers work by providing guidance & direction and ensuring volunteer support is delivered in a safe and supportive manner.
- Support the creation of a volunteering environment where having lived experience is not a barrier but a tool to help others.
- To support the manager to create and maintain procedures which underpin the pilot and volunteers’ activities, ensuring they are fit for purpose.
- Meeting potential referrals, explaining the scope of the service, and undertaking person centered role matching.
- Identify challenges including safeguarding issues encountered by volunteers
- and working with the manager to address them.
- Ensuring accurate and efficient recording of actions undertaken by volunteers.
- Maintain a directory of low-cost activities, promote local events, and support development of an online resource to boost social connection and reintegration.
- To support the Lived Experience Project manager in reporting to key stakeholders about the project, including attendance at some external meetings.
Key responsibilities
- In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
- To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
- To adhere to all Passage policies and procedures.
- To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high- quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1.
- Undertake any other duties that may be required which are commensurate with the role.
Person specification
As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core values and it is important that all staff have respect for this.
The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities.
Any information you provide will be handled confidentially and in line with UK GDPR and our Recruitment Privacy Notice.
EXPERIENCE
E1 - Demonstrable, recent lived experience of homelessness (including rough sleeping, insecure or temporary accommodation)
E2 - Volunteering in a peer support capacity and/or working with vulnerable people in a support role.
E3 - Experience of working both collaboratively as part of a team, and able to work independently.
KNOWLEDGE/SKILLS
K1 - Skilled communicator with strong emotional intelligence and an ability to connect with & motivate vulnerable people.
K2 - Understanding of the challenges faced by people experiencing homelessness and rough sleeping.
K3 - Proficient in digital literacy, for example use of digital applications and online navigation.
K4 - Familiarity with safeguarding and personal boundaries principles (desirable).
K5 - An understanding of data protection principles (desirable).
The client requests no contact from agencies or media sales.