Quality and compliance manager jobs

The Winchester Beacon has been supporting individuals experiencing homelessness for almost forty years. The organisation provides a safe and welcoming accommodation for up to 22 individuals, 365 days a year, 24 hours a day across 4 sites. Residents receive personalised support through regular one-to-one meetings with a Support Worker to plan steps towards positive change and independent living.

Role Description

This 0.6 part-time hybrid role of Facilities Manager is based in Winchester with some flexibility for remote work. The Facilities Manager will oversee the maintenance, safety and functionality of the organisation’s main site and off-site residences. Responsibilities include coordinating repairs and maintenance, managing contractors, ensuring compliance with health and safety regulations, and performing regular site inspections. The role also involves maintaining records, managing budgets related to facilities, and collaborating with staff and stakeholders to ensure a safe and welcoming environment.

Qualifications

• Knowledge of facilities maintenance, including performing inspections, coordinating repairs and engaging with contractors.
• Understanding of health and safety regulations and compliance requirements.
• Strong organisational and budget management skills to effectively oversee resources and documentation.
• Ability to communicate effectively with both internal teams and external stakeholders.
• Experience in managing multiple sites and troubleshooting facility-related issues is advantageous.
• Self-motivated, with the ability to work independently and in a hybrid work environment.
• A commitment to supporting individuals experiencing homelessness and knowledge of housing-related services is a plus.

The Senior Seafood Program Manager works closely with our funder and implementation partner,

Humanity United, acting as a strategic thought partner to advance our shared goals. The role will hold overall responsibility for management of the portf

olio including program and strategy development, budgeting, monitoring and reporting and grant-making.

The role holder will represent the Freedom Fund at high level sectoral events; engaging with a wide range of stakeholders related to the program, building connections that advance our shared priorities.

This role is a fixed term contract, aligned to our next phase of funding partnership with Humanity United for the Asia Pacific seafood program.  The position is expected to commence in September 2026 and continue through to December 2028, with the possibility of an extension.

Interview process: 2 stage interview process: week commencing  14th August 2026
Please see the job description for all details.

We're looking for a kind, compassionate and resilient Quality Manager to join our Central Service Team located in our head office in Islington.

£48,000.00 per annum, working 35 hours per week.

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Quality Manager will join Look Ahead at an exciting stage in the evolution of our quality management approach. We have recently refreshed our Quality Management System, moving beyond assurance to a more proactive model focused on continuous improvement. This approach is reshaping how quality is delivered across our organisation and influencing the wider sector.

The role plays a key part in ensuring the delivery of safe, effective, and high-quality services across Look Ahead Group.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Support the successful delivery of the Quality Management System (QMS) across Look Ahead services, ensuring consistency, compliance, and continuous improvement.
• Lead and manage responsibilities in the delivery of the Quality Team Strategy and Vision

About you:

• Strong interpersonal and communication skills, both written and verbal, with the ability to engage and
• influence confidently across all levels
• Excellent analytical ability and attention to detail, able to interpret complex information from multiple

What you'll bring:

Essential:

• Experience of working across one or more of Look Ahead's customer groups and supporting service delivery
• Training in quality assurance or equivalent experience
• Knowledge of quality improvement principles

Desirable

• Experience of working within a Positive Behaviour Support framework or trauma-informed practice

Must be able to attend Interview date: Tuesday 27th July which will take place at one of our services not head office

There will be a pre-assessment task

A personal statement needs to be completed and send to Selina Hossain, .

The personal statement needs to include the following:

• Describe your knowledge and experience of working with regulatory frameworks (CQC or Ofsted)
• Describe a significant piece of work or time where you identified a quality issue and contributed to improvement

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Pathway Manager

Be the difference for young people facing homelessness.

Location: North Tyneside

Salary: £40,132 per annum

Closing date: 26 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Pathway Manager

Ready to lead services that change lives?

We are looking for an experienced and inspiring Pathway Manager to lead our accommodation and outreach services for young people aged 16–25 who are homeless or at risk of homelessness. You'll lead high-performing teams, drive service excellence, and build strong partnerships to help young people move towards independence and brighter futures.

We're seeking a confident manager with experience leading support services, safeguarding vulnerable young people, managing risk, and delivering high-quality, compliant services. You'll be a skilled decision-maker, an effective people leader, and a collaborative professional who is passionate about achieving outstanding outcomes.

Join us where your leadership will make a real difference every day. In return, you'll receive comprehensive training, ongoing development, and the opportunity to help shape services that empower young people to reach their full potential.

Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. In addition, the appointed candidate will work across North Tyneside.

Key deliverables:

• You will hold specific responsibilities for ensuring the health and safety of the environment for clients, staff, visitors and volunteers through regular risk assessment, health and safety checks and reporting in accordance with the Health and Safety Policy.

• You will liaise with Depaul’s internal departments including Finance, HR, Quality and Compliance, Fundraising, Communications and Business Development as necessary to ensure the smooth running of the service.

• You will deploy and supervise the work of the volunteers who add value to the work that we do

• You will have specific responsibilities to ensure budgets are set as directed by the Executive Director of Finance and Resources, and is managed throughout the year by working with the finance team, and using its systems and processes.

• You will ensure the highest standards of support to young people is provided and that housing management is effective, and you will work to KPI targets in these areas.

• You will manage excellent local relationships, including regular meetings with commissioners, stakeholders and delivery partners such as Prime contractor and other service providers for homelessness services.

• You will undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager.

What we are looking for from you (Person Specification)

When completing your application form please address all the points set out below:

• Significant management experience, including experiencing of supervising the work of teams and individuals.

• Experience of sound decision-making process on a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people.

• Experience of safe service delivery to young people at risk, both in accommodation based and in the community.

• Experience of Ofsted compliance

• Experience of using Risk Assessments and Support Planning.

• Good literacy, numeracy and IT skills

• Experience of operating safeguarding requirements and procedures

• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

• Commitment to promoting an environment, which has the highest regard for the Health and Safety of others.

• Personal and professional integrity

• High level understanding of professional boundaries and ability to maintain boundaries

• Effective collaborative working

• Ability to effectively reflect on own practices for ongoing learning and development

• Respect for the values and ethos of Depaul and its founding partners.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

The Operations and Administration Manager is essential to Kalayaan’s team and to our ability to transform the lives of our clients. The role offers and opportunity to use and build skills across a range of areas with a high degree of responsibility, working with a talented and committed team. 

We have seven staff, three freelance or contract staff and 12 volunteers; four of our staff work full-time.  We are looking for a capable, positive and motivated problem solver with the experience to manage a broad range of tasks and responsibilities.

This is an exciting time to join Kalayaan in an operational and administrative role, with a range of operational change projects underway, a new database being rolled out, office redecoration about to start, and a new website ready for launch in July.

Experienced Specialist Debt Adviser with a strong background in delivering high-quality, FCA-compliant debt advice and managing complex client casework. Skilled in providing holistic debt solutions, creditor negotiation, financial guidance and tailored support to individuals experiencing financial difficulty.

Proven ability to maintain high standards of advice quality through effective case management, file reviews, compliance monitoring and adherence to Advice Quality Standards (AQS), GDPR, safeguarding and organisational policies. Experienced in supporting junior advisers through coaching, guidance, knowledge sharing and quality improvement activities.

Confident in managing caseloads, meeting contractual KPIs, producing performance reports and contributing to service development initiatives that improve access to financial education and preventative debt support. A committed and client-focused adviser with strong interpersonal skills, attention to detail, and the ability to deliver impactful services while supporting team performance and continuous improvement.

IT Manager

Salary: £18,484 - £25,878 (pro rata); FTE (35 hrs per week): £43,131

Location: Letchworth Garden City (hybrid – office one day a week)

Part time (15 - 21 hours a week, spread over three days)

Permanent

Flexible working considered

Are you passionate about IT, and have led the maintenance and support of IT in a small/medium-sized charity or business? Are you looking for flexible working patterns?  Do you want to make a genuine difference to people living with MS.  If so, we’ve got a perfect role for you.

Join our friendly team

We are looking for someone with strong IT operations and cybersecurity expertise, who wants to lead our charity’s use of IT.  The ideal person would have done a similar role previously and is a strong communicator and team player. You would know the right IT for an organisation of our size and help our people use it.  You would know when to get hands on, when to manage suppliers, and how to provide leadership.  You would relish flexible working patterns, and have a close connection to MS.  You may not have all the right skills, but if this speaks to you, we encourage you to apply.

Our charity

MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.

The role

This role manages MS Trust’s IT stack – including setting the right strategy for IT, ensuring we have strong governance and value-for-money in our use of IT, manage IT deployment and supplier relationships, lead on cybersecurity and business resilience, encourage innovation through the use of our software platforms, and maintain all the right documentation.  We are looking for that combination of IT expertise and strong people skills.
What we can offer

• Flexible working pattern.
• Hybrid working, with an expectation you are in our office in Letchworth at least one day a week.
• 25 days annual leave (pro rata) per year plus bank holidays, which increases with length of service to 30 days.
• Company pension with enhanced employer contribution. Salary Sacrifice scheme available.
• Sick pay and a Death in Service benefit.
• Enhanced maternity, paternity and adoption pay.
• Employee assistance Programme
• Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.
• Learning and development policy to develop all staff.
• Cycle to work scheme, Volunteering day and Season ticket loans.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equity, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 9am on 20 July 2026
 

First Interviews: 6 August 2026

Digital Service Manager

We are seeking an experienced Digital Service Manager to lead the delivery, governance and improvement of high-volume digital services that support democratic participation.

Position: Digital Service Manager
Salary: £45,000 to £55,000 per annum (FTE)
Location: Remote, UK based
Hours: Full-time
Contract: Permanent
Closing Date: Friday 7 August 2026

About the Role

mySociety is looking for a Digital Service Manager to oversee the day-to-day running and development of its online services, including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a varied role combining operational service management, user support, governance, risk management and continuous improvement. You will ensure services run effectively, support users, manage complex issues and work collaboratively with teams and stakeholders to improve digital services that create meaningful social impact.

Key responsibilities include:

· Managing complex and high-volume digital services, ensuring excellent user support

· Overseeing escalations, priority cases and rights-based requests including GDPR related matters

· Maintaining policies, processes and governance standards across services

· Managing service risk, reporting and compliance with relevant legislation

· Identifying opportunities to improve user experience and service delivery

· Supporting and developing a User Support Officer and working alongside volunteers

You will join a fully remote, digital-first team, with opportunities to meet colleagues face to face at quarterly team meetings.

About You

You will have experience managing complex digital services and the ability to make effective decisions in fast-moving environments.

You will bring:

· Experience managing user-focused digital services

· Strong understanding of GDPR and information rights requests

· Knowledge or experience of Freedom of Information, media law or online community moderation

· Excellent organisational, problem-solving and communication skills

· Experience improving processes and delivering high-quality services

· The ability to work effectively within a remote and geographically distributed team

You will be proactive, collaborative and passionate about using technology to improve access, participation and positive change.

About the Organisation

mySociety is a small, purposeful charity creating and running digital services that break down barriers to democratic participation. Through its platforms, the organisation helps people access information, engage with decision makers and take action on issues that matter.

The organisation is committed to creating an inclusive team and welcomes applications from people with a wide range of backgrounds and experiences.

Other roles you may have experience of could include Digital Product Manager, Service Delivery Manager, Digital Operations Manager, User Support Manager, Digital Services Lead, Product Operations Manager, Digital Programme Manager.

Lead a Team. Shape Lives. Help Build the Future.

At Where Next, we believe that adults with learning disabilities deserve more than simply being cared for. They deserve opportunities, friendships, purpose and the chance to achieve their potential. For over 40 years, Where Next has supported adults with learning disabilities to develop skills, gain confidence, contribute to their communities and lead fulfilling lives. Many of the people we support have been part of the Where Next family for many years, and the trusted relationships they build with our staff are fundamental to their wellbeing, development and happiness. As we enter an exciting new chapter in our history, we are looking for an exceptional Site Manager – Learning Disabilities to help lead one of our services.

Overview

The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.

Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.

Key Responsibilities

Salesforce administration and systems support

• Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
• Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
• Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
• Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
• Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows

Administrative support to the Quality Director and team coordination

• Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
• Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).

·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.

Research and special projects (Quality assurance, MEAL and learning)

• Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
• Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
• Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.

·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.

Pre-Committee Proposal Scrutiny

·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:

oProposals are internally consistent;

oProposed solutions credibly meet the identified needs;

oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;

oBeneficiary selection is conducted appropriately and can be justified;

oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;

oRelevant harms have been considered and mitigated;

oA proportionate M&E approach is in place;

oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.

·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.

·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.

Post-Committee Follow-up

·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)

·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.

Compliance, confidentiality, and continuous improvement

• Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.

·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.

Person Requirement

Essential

·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively

participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.

·Educated to degree-level or equivalent, with strong administrative and systems experience.

·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work

·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.

·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.

·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.

·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.

·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.

·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.

·Ability to produce clear reports/briefings and summarise research into practical recommendations.

·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.

·Discretion and good judgement when handling confidential/sensitive information.

Desirable

·Experience working in the charity, international development, or faith-based sector.

·Salesforce administration training/qualification (or equivalent CRM certification).

·Training in research methods, MEAL, data analysis, or quality/process improvement

·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.

·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).

·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).

·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.

·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.

·Experience working in a distributed/remote team environment.

Personal Qualities

·Service-minded and collaborative; enjoys enabling others to do their work effectively.

·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.

·Curious and methodical; able to work independently on research tasks and present findings clearly.

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

Initial calls with our Recruitment team will take place on the 5th August, with interviews scheduled for the 11st August. 

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Domestic Abuse service in Tower Hamlets. 

Sounds great, what will I be doing?

You will lead a specialist refuge service providing safe accommodation and support to women and children fleeing domestic abuse. You will ensure a high-quality, trauma-informed service that empowers individuals to rebuild their lives, while promoting an anti-racist, intersectional and strengths-based approach in line with Hestia's values.

You will oversee all aspects of service delivery, including safeguarding, case management, move-on planning and support activities, ensuring women and children receive effective, person-centred support. You will also be responsible for the management of refuge properties, maintaining safe, secure and welcoming environments, and overseeing health and safety, housing management, repairs and voids.

The role includes leading and developing a team of refuge and children's workers, providing supervision, performance management and professional development opportunities to maintain a skilled and motivated workforce. You will also ensure compliance with contractual requirements, manage budgets, monitor performance and use data to drive continuous improvement.

Working closely with partner agencies and local networks, you will represent Hestia in multi-agency settings, building strong relationships with housing, health, social care, education and community organisations to ensure women and children can access the support they need to achieve positive outcomes.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will have experience leading and supervising teams within a domestic abuse, refuge, housing or supported accommodation setting, with a strong track record of delivering high-quality, person-centred services and managing risk for women and children affected by domestic abuse. You will be confident monitoring performance, maintaining high standards and supporting individuals with multiple and complex support needs.

You will have a strong understanding of domestic abuse, safeguarding, housing rights and welfare benefits, including legislation relevant to survivors of domestic abuse. Fluent in at least one South Asian language, you will be able to communicate effectively with women who do not feel confident using English and demonstrate a commitment to inclusive, culturally responsive support.

The successful candidate will be an excellent communicator with the ability to build positive relationships with service users, staff and external partners. You will be resilient, organised and able to work effectively in a fast-paced, crisis environment, managing competing priorities while maintaining a compassionate and empowering approach.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered

Are you an experienced examinations professional looking for the opportunity to shape quality assurance processes from the ground up?
 
 
TPP Recruitment is supporting an independent examinations organisation that plays a unique role across multiple professional bodies and regulatory stakeholders. As examination volumes continue to grow and standards evolve, they are creating a brand-new Quality Enhancement Manager position to strengthen quality assurance, enhance governance, and drive continuous improvement across a high-profile assessment programme.
 
This is a rare opportunity to influence examination quality at a strategic level, working with senior stakeholders while developing new systems, processes, and quality frameworks that will support future growth.
 
 
Salary: £43,000-45,000 per annum, depending on experience
Employment type: Permanent
Working arrangements: Hybrid – 4 times per month in the London office
Working pattern: Full-time, 35 hours per week
Other benefits:

• Opportunity to shape a newly created position
• Exposure to senior leaders, professional bodies, and regulatory stakeholders
• Meaningful work that supports high-stakes professional assessment
• Collaborative and supportive working environment
• Opportunities to contribute to long-term strategic improvements

 
 
About the Organisation
 
Our client is an independent examination body responsible for delivering and maintaining assessments that support professional standards across the UK. Working collaboratively with multiple partner organisations and regulators, they are committed to ensuring fairness, rigour, integrity, and continuous improvement within their assessment processes.
 
The organisation is currently undertaking a significant review of its examination provision, creating an exciting opportunity for an experienced examinations professional to play a key role in enhancing quality standards and operational effectiveness.

About the Role
 
Reporting to the Head of the examination service, the Quality Enhancement Manager will lead the development and implementation of quality assurance and quality enhancement processes across the full examination lifecycle.
 
This is a highly visible role where you will analyse examination data, identify trends and risks, recommend improvements, and ensure robust governance frameworks are in place. You will collaborate closely with senior colleagues to create new quality assurance processes and embed a culture of continuous improvement throughout the organisation.
 
The role also includes line management responsibility for two Exam Managers and will involve regular engagement with senior stakeholders, including directors, committees, subject matter experts, and regulatory representatives.

Key Responsibilities
 

• Develop and implement quality assurance and quality enhancement frameworks
• Analyse examination and assessment data to identify trends, risks, and opportunities for improvement
• Produce reports and recommendations for senior leaders and stakeholder groups
• Lead audits, reviews, and quality improvement initiatives across assessment processes
• Ensure examination systems, procedures, and governance arrangements remain effective and secure
• Work closely with colleagues responsible for psychometrics, data analysis, and assessment delivery
• Support examination development, review activities, and standard setting processes
• Deliver training and guidance on quality assurance systems and processes
• Line manage and support two Exam Managers
• Build strong relationships with senior stakeholders, committees, professional bodies, and regulators
• Contribute to risk management and compliance activities relating to assessment quality and integrity

 
 
Skills / Experience Required
 
Essential

• Experience working within examinations, assessment, awarding, professional body, or accreditation environments
• Previous management experience, including responsibility for developing and supporting team members
• Strong analytical skills with experience interpreting data and using findings to inform decision-making
• Experience developing, improving, or implementing quality assurance processes
• Excellent stakeholder management and communication skills
• Confidence working with senior leaders and external partners
• Strong project management and organisational skills
• Experience using databases, systems, and Microsoft Office applications

 
Desirable

• Knowledge of psychometrics or assessment statistics
• Experience in quality assurance within an educational or assessment setting
• IQA, EQA, or related quality assurance qualification
• Experience working with professional examinations
• Experience supporting regulatory compliance activities

 
 
To Apply
 

• An up-to-date CV
• A supporting cover letter outlining your suitability for the role

 
 
Interview Process
 

• Week commencing 27 July 2026
• One-stage online interview process
• Assessment/test included as part of the interview

 
 
Deadline
 

• Tuesday 14th July 2026

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Make a difference in Luton, Bedfordshire and Central Bedfordshire.

Recovery Lounge Manager
Reference: 665
Reporting to: Operational Crisis Services Manager
Location: Mind BLMK HQ, Flitwick (As Needed) with travel expected to Bedford, Biggleswade, Luton & Leighton Buzzard sites up to 5 nights per week (rota to be managed by line manager as per business need).
Contract type: Permanent
Contracted hours: 35.25 per week
Work Pattern: Evening-focused work (5pm–11pm)
Salary: £28,581.08 per annum, actual for 35.25 hours per week (£30,000 per annum, F.T.E)

This is a dynamic, hands-on leadership role at the heart of crisis prevention across Luton, Central Bedfordshire and Bedfordshire. You will oversee the Recovery Lounge at a variety of locations (Leighton Buzzard, Luton, Bedford, and Biggleswade), guiding teams to deliver safe, responsive, and person-centred support in partnership with our stakeholders.

You will be a visible, motivating manager, supporting your team on the ground, building strong partnerships, and ensuring every service user who walks through the door feels heard, supported, and empowered to manage the challenges they present with.

About Us:

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

About the Recovery Lounge Service:

Between 5pm and 11pm, when many services close, managing mental health challenges can become more difficult, this is where our Recovery Lounges come in. The Recovery Lounges offer immediate, open access support, providing a compassionate, and non-judgmental space for people experiencing mental distress. With no appointment necessary, service users can access a community built on prevention and crisis support.

What You’ll Be Doing

Managing Recovery Lounges

• Manage the delivery of a high-quality, responsive Recovery Lounge service across multiple sites
• Support individuals in distress—preventing escalation, de-escalating crisis, and promoting recovery
• Carry out assessments and provide 1:1 support when needed
• Ensure seamless pathways within statutory and crisis services

Inspire and Empower Your Team

• Lead, support, and develop a team of staff and volunteers across multiple sites
• Create a positive, supportive culture where people thrive
• Manage rotas, ensure safe staffing levels, and step in when needed
• Deliver regular supervision, guidance, and development opportunities

Business Quality, Safety & Impact

• Champion best practice in safeguarding, health & safety, and service delivery
• Monitor performance, outcomes, and service data to drive continuous improvement
• Ensure compliance with organisational standards and contract requirements

Build Community Connections

• Act as a spokesperson for the service
• Develop partnerships with local organisations and community groups
• Strengthen pathways and signposting options for service users

What Makes This Role Different

This isn’t a 9–5 management role. It’s flexible, fast-paced, dynamic and deeply rewarding.

• Evening-focused work (5pm–11pm) when your impact is greatest
• Hybrid leadership—on-site, in the community, and at HQ in Flitwick
• Direct impact supporting people in local communities

About You

You will ideally be an experienced, compassionate leader who thrives in dynamic environments. You bring both structure and empathy to the role, to support people in crisis while leading teams with confidence.

You’ll likely have:

• Experience leading teams such as a service manager role and delivering frontline services in crisis management
• A strong background in mental health support and assessing need
• The ability to build relationships across organisations and communities
• Confidence working in fast-paced, emotionally complex situations
• A proactive, solutions-focused mindset to manage a fast-paced service working alongside NHS colleagues, CMHT, MHLT, A&E, Ambulance and Police Services

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Wednesday 22nd July
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP

Candidates may also be searching for similar roles such as: Service Manager, Service Lead, Team Leader, Mental Health Manager, Recovery Manager, Crisis Café Manager, Sanctuary Manager.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are proud to be an inclusive employer and actively promote equality, diversity and fairness. We welcome applications from everyone regardless of background or circumstances.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

MioCare is a values-driven organisation delivering high-quality care and support across Oldham. We’re proud of our supportive culture where people stay, grow, and do meaningful work, and we have a clear ambition to be outstanding, improving outcomes, independence and quality of life for the people we support.

This is a pivotal leadership role as we continue to strengthen quality, performance and impact across our services.

As Service Director for Quality and Performance, you will build on strong foundations to embed a culture where quality is everyone’s responsibility. Working closely with the Managing Director and Director of Care, you will lead and shape our strategic approach, ensuring we exceed regulatory and contractual standards.

You will drive the ongoing enhancement of our quality and performance framework, ensuring we have the right insights to measure outcomes, evidence impact and continuously improve. Just as importantly, you will champion a culture of learning, scaling what works well and embedding learning from incidents to strengthen the excellent care we deliver.

You will also take a strategic approach to workforce, helping us build a sustainable, skilled and engaged workforce for the future.

As part of our Senior Leadership Team, you will play a key role in shaping MioCare’s direction alongside a supportive, collaborative and increasingly ambitious team.

Key Responsibilities:

• Contribute to and help shape the development and delivery of strategy, ensuing plans are realistic and challenging assumptions. Providing guidance on activities and targets, plus anticipating and responding to key issues.
• Ensure MioCare has an effective learning and development offer for employees that provides the workforce with the skills and capabilities to deliver high quality services.
• Ensure MioCare has an effective quality assurance framework in place which meets regulatory and compliance standards and drives improvement.
• Improve and enhance the data infrastructure to identify and capture trends, outcomes, service performance KPIs and forecasting data, ensuring accurate and timely data is available to evidence the effectiveness of service delivery to a range of stakeholders.

Please visit our website to download the vacancy Application Pack for full details of the role, including a Role Profile, Person Specification, Terms and Conditions and details of MioCare’s additional Staff Rewards package.