Quality and compliance manager jobs

Contract: 12 Months FTC
Salary: £40,000 – £45,000 per annum
Location: London (hybrid – 50% office based)
Closing Date: 25th November 2025 
Interviews will be held w/c 25th November 2025

Early application is encouraged as we may close the role once sufficient applications have been received.

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Senior Property Compliance Officer to join our Property team.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support, and life skills in order to get them back into education, training and employment.

Together with our partners, we support over 16,000 young people each year, and we’re committed to ending youth homelessness by 2037.

About the role

As Senior Property Compliance Officer, you’ll lead Centrepoint’s approach to water hygiene and asbestos compliance across all properties, ensuring we meet and exceed statutory and best-practice standards (ACOP L8/HSG274; CAR 2012).

You’ll own the compliance framework for water and asbestos, oversee risk assessments and remedial actions, and maintain an audit-ready data trail. You’ll also play a key role in assuring compliance across other safety domains — gas, fire, electrical, and LOLER — supporting our commitment to a safety-first culture for staff and residents.

This is a senior, hands-on role with line-management responsibility for the Property Compliance Officer, as well as direct oversight of competent contractors and suppliers.

What you’ll be doing

• Leading water hygiene and asbestos compliance across Centrepoint’s property portfolio.

• Owning and maintaining policies, risk registers, and audit programmes for water and asbestos.

• Approving and assuring risk assessments, RAMS, and remedial actions.

• Managing competent contractors and suppliers, ensuring performance against KPIs.

• Providing assurance and escalation across wider compliance areas (gas, fire, electrical, LOLER, etc.).

• Producing clear and insightful KPI and compliance reports for senior forums.

• Championing a safety-first, resident-centred culture across all services.

What we’re looking for

• Proven experience leading water hygiene and asbestos compliance across a multi-site portfolio.

• In-depth knowledge of ACOP L8, HSG274, and CAR 2012.

• Competency to act as Legionella Responsible Person and/or BOHS P405 qualified for asbestos management.

• Experience managing contractors and assuring compliance performance.

• Strong planning, reporting, and stakeholder engagement skills.

• A proactive, accountable, and collaborative approach, with a focus on continuous improvement.

(Experience within the supported housing or charity sector would be advantageous but not essential.)

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days’ annual leave per year, rising to 27 days with service

• Healthcare cash plan (covering dental, optical and alternative therapies)

• Private medical insurance

• Income protection

• Employer pension contributions of 5%

• Cycle to Work and interest-free travel loan schemes

At Centrepoint, we’re passionate about fairness and equality, and we value the rich diversity of our workforce. We welcome applications from all backgrounds and lived experiences.

Don’t miss out on this fantastic opportunity to join our Property Compliance team — click ‘Apply’ now!

OPERATIONS MANAGER

We are seeking an enthusiastic, compassionate person, with good attention to detail and a track record of supporting and motivating staff and a desire to make a difference to the homeless and vulnerably housed.

About The Bridge Homelessness To Hope

We began in 2008 with a mission to help people who are homeless in Leicester by providing them with hot food, drinks and most importantly, companionship and we have evolved from there to the service we provide today.

Our staff team and volunteers derive from many backgrounds and religions, all with one common goal: to help those who are on the street move from despair to hope.

We are an outreach to the homeless and to those who just have nowhere to go and no-one to turn to. Through our Hub we support those who are hardest to reach by seeking to:​

· Overcome the barriers to engagement encountered with more traditional service models.

· Be a place where guests (never service users or clients) can feel secure, trustful and not feel judged.

· Run services that are supplied by people who understand their challenges and are empathetic to them.

Our services are designed to support our guests in making long-term, sustainable improvements to their lives.

Our vision is for everyone to have a place they can call home and hope for the future, with an aim to support the most isolated and marginalised people that often have no one else to turn to.

We do this by offering a safe place to support people in crisis, helping people make long-term, sustainable improvements to their lives, and by developing accessible mental health services.

Hours: Full-time - 37.5 hours per week - Monday to Friday (occasional Saturdays where operational needs dictate).

Purpose of the Role

Reporting directly to the CEO, the Operations Manager ensures the effective day-to-day running of The Bridge Homelessness To Hope’s services — including Drop-In Hub and supported accommodation — maintaining safe, high-quality delivery and ensuring that staff and volunteers are supported to provide compassionate and effective support for people experiencing homelessness.

Key Responsibilities

1. Leadership and Management

· Work with the CEO to ensure The Bridge Homelessness To Hope’s mission and values are lived out in practice.

· Translate strategic plans into operational work plans with clear targets and outcomes.

· Provide visible leadership within the Hub and accommodation projects, modelling best practice.

· Deputise for the CEO as required.

· Ensure systems and culture of effective internal communications, including team meetings, and day-to-day communications protocols.

2. Housing and Hub Operations

· Oversee housing operations, including maintenance, furnishing, and equipment.

· Ensure compliance with housing regulations, leases, and health and safety

· Manage contractors and cleaners for accommodation and Hub facilities.

· Oversee resident induction, behaviour issues, crises, and breaches of licence.

· Oversee housing records and inspection reports.

· Ensure accurate and timely housing benefit claims, payments, and record keeping.

· Liaise with property owners and coordinate day-to-day housing management tasks.

· Oversee Hub operations, ensuring high standards of delivery and effective support for guests.

3. People Management

· Line manage staff team, ensuring clear supervision and accountability.

· Recruit new staff, including advertising, short-listing, interviewing.

· Conduct regular one-to-ones and appraisals with all staff.

· Oversee staff induction, development, and wellbeing.

· Ensure appropriate training for regulatory and practice updates.

· Manage performance issues, grievances, and disciplinaries in line with policy.

4. Service Delivery and Impact

· Ensure safe, effective, and compassionate service delivery across all operational areas.

· Maintain systems for effective data capture, monitoring, and reporting.

· Support evaluation, reporting, and improvement processes.

· Contribute to safeguarding oversight and incident management.

· Lead on-site crisis response and staff support during incidents.

5. Financial and Administrative Responsibilities

· Oversee day-to-day housing income and expenditure.

· Ensure operational efficiency through effective systems and processes.

· Support administrative and compliance processes across the charity.

6. Risk Management and Compliance

· Maintain and regularly review the organisational risk register.

· Manage operational risks, including safeguarding, health & safety, and reputational issues.

· Ensure all incidents and concerns are recorded and followed up appropriately.

7. External Relations

· Liaise with local authorities, housing benefit officers, and partner agencies.

· Represent The Bridge Homelessness to Hope at relevant operational meetings and networks.

· Ensure accurate signposting and referrals for service users.

Other

· Other trouble-shooting, providing cover, general advice etc.

What You Need

Essential:

• Proven experience in operations or office management.
• Strong organisational skills.
• Excellent written, verbal, and interpersonal communication skills.
• IT literacy including Microsoft 365 and database systems.
• Ability to handle confidential information with discretion.

Desirable:

• Experience in the charity sector.
• Understanding/awareness of trauma-informed working.
• Knowledge of charity governance and compliance.
• Understanding of CRM systems and data protection.
• Full UK Driving Licence

Benefits

Succession Plan

Flexible working hours (where possible)

25 days annual leave + 8 statutory Bank Holidays

Contributory Pension Scheme

Free parking

Free lunch and snacks

​

Do you want to manage the fundraising strategy for the only charity dedicated to building a global community that supports board directors to advance climate and nature governance? 

Chapter Zero Alliance is at an exciting inflection point, supporting a high-impact chapter network active in over 70 countries through our programme: the Climate Governance Initiative. We are looking for a Senior Manager, Global Development to play a pivotal role in diversifying and growing our income, ensuring the long-term sustainability and impact of our mission. This is a unique opportunity to help us translate a critical global need into tangible, well-funded programmes that drive measurable change on corporate boards worldwide. 

Offer and Benefits 

• Salary: Up to £50,000 per annum 

• Contract: Permanent, Full-time 37.5 hours per week (0.8 part-time considered) 

• Location: Office-based / Hybrid within the UK (Central Cambridge-based office) 

• Annual Leave: 27 days, plus Bank Holidays and discretionary Christmas shutdown 

• Pension: Generous 8% employer pension contributions (no match required) 

• Wellbeing: Group life assurance, employee assistance programme and health cash plan 

The Role: Senior Manager, Global Development  

You'll bring significant development experience, strategic leadership and hands-on delivery to the identification, securing, and management of significant grants from philanthropic foundations, institutional donors, trusts, and statutory funders globally. You'll build and nurture high-value relationships, coordinate fundraising initiatives, and establish the robust infrastructure for effective grant management across our global network. 

Key Responsibilities - Drive Strategy and Deliver Impact 

• Fundraising Strategy and Pipeline Management: Contribute to the design of an ambitious global grant fundraising strategy and manage its implementation. You'll conduct market research, qualify new opportunities, and maintain a robust prospect pipeline to expand our existing funding base. This will involve the coordination and project management of outreach and engagement activities. 

• Proposal Development and Budgeting: Lead the creation of compelling, high-quality concept notes and multi-year funding proposals, aligned with funder priorities and including accurate, transparent budgets. 

• Donor Stewardship and Reporting: Be a key representative for Chapter Zero Alliance with funders, serving as a key liaison for funder-related operational queries. You'll work with the wider team to ensure timely and accurate narrative and financial reporting, managing communications to foster long-term engagement.

• Grant Management and Administration: Oversee our current funding portfolio, manage grant administration, collaborate with Finance on forecasting. 

• Internal Coordination: Facilitate and support our Development Working Group as well as manage core systems: CRM, funder contacts and documentation. Work closely with senior leadership, including the CEO, and project teams across our global network to align fundraising with programme delivery and provide critical performance analysis.

Who We're Looking For 

This role requires a dedicated fundraising professional with a proven track record of successfully securing significant grant funding. You're a strategic thinker and relationship builder with exceptional bid-writing skills and an innate ability to translate complex programme needs into compelling proposals. 

Essential Expertise 

• Significant experience working in institutional fundraising or partnership management within the non-profit or development sector. 

• Knowledge of the climate-related trust and grants sector internationally and in the UK. 

• Demonstrable track record of successfully achieving income targets (minimum six-figure funds, including multi-year grants) from philanthropic foundations, institutional donors, trusts or statutory sources. 

• Strategic relationship-building skills working with grant makers and partners. 

• Effective bid writing, delivering clear, persuasive, and well-structured proposals and reports tailored to align with grant priorities.

• Strong financial and strategic planning skills, including KPIs, grant compliance and reporting. 

• Sound understanding of the legal and regulatory framework governing fundraising within the charity sector, including the standards set by the Fundraising Regulator, the Charity Commission’s expectations around fundraising practices, and data protection obligations under GDPR. 

• Exceptional organisational and project management skills - you can navigate multiple deadlines and competing global priorities with ease. 

Desirable Skills That Will Set You Apart 

• Experience coordinating cross-departmental or cross-regional working groups. 

• A genuine passion for the global climate, development, or social impact sectors - understanding the urgency of our mission. 

• Experience using CRM/project management/fundraising databases. Core Competencies 

• Strategic thinking, planning and analytical skills, able to translate complex programme needs into compelling proposals. 

• Strong interpersonal and communication abilities. 

• Project management. 

• Able to balance short-term priorities with longer-term strategic activities. 

• High attention to detail and highly accurate. 

• Collaborative working style and proactive attitude. 

• Commitment to our mission, values, and ethical fundraising principles. 

The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our charity. We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face time with our colleagues to promote creativity and collaboration; we’ve therefore adopted a blended working model of home and office arrangements.

We are proud to be an equal opportunities employer and we are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

We have a legal responsibility to ensure you are eligible to live and work in the UK. 

Any information given will be processed for employment selection and statistical purposes in line with our Data Protection Policy. 

Interviews will be held during December and January.

Join Isabel Hospice as our new Senior Philanthropy Manager and play a leading role in shaping the future of our high-value fundraising.

About the role

This is an exciting opportunity for an experienced fundraiser to lead and inspire our Philanthropy Team, driving income from corporate partners, charitable trusts and foundations, and major donors.

You’ll combine strategic vision with hands-on relationship management, developing long-term, meaningful relationships that help ensure every person in eastern Hertfordshire receives the compassionate end-of-life care they deserve.

Working closely with senior leaders, trustees, and colleagues across the hospice, you’ll lead by example: crafting compelling proposals, inspiring engagement, and ensuring every donor feels valued and connected to the impact of their support.

About you

You’ll be a confident, emotionally intelligent leader with a proven track record of securing significant income and building trusted partnerships. You’ll bring creativity, warmth, and the ability to motivate others, both your team and your supporters.

You’ll also have:

• Experience leading high-performing fundraising teams and delivering ambitious income targets
• Excellent relationship management and influencing skills at a senior level
• Strong strategic and organisational ability, with a collaborative mindset
• Exceptional written and verbal communication skills
• A deep commitment to the mission and values of Isabel Hospice
• A driving licence and own car

What we offer

• A supportive, values-led environment where your work truly matters
• The opportunity to shape and grow high-value fundraising at a respected local charity
• The chance to make a tangible difference to local families when they need it most

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

Join Isabel Hospice as our Senior Data Manager (Fundraising) and play a leading role in turning insight into income, helping us fund the vital care we provide every day.

About the role

You’ll play a pivotal role in shaping how we use data to drive growth across all areas of fundraising. From identifying new income opportunities and analysing supporter trends, to improving data quality and reporting, you’ll help ensure every decision we make is insight-led.

Your work will directly influence fundraising strategy, helping the team plan smarter campaigns, reach new audiences, and increase income through the intelligent use of data. You’ll also oversee our Raiser’s Edge CRM and lead our Supporter Care team to champion accuracy, efficiency, and a culture of data-driven improvement.

About you

You’re an analytical, strategic thinker who understands that behind every number is a story and an opportunity. With strong technical skills and a creative approach to insight, you know how to use data to drive action and income.

You’ll also bring:

• Experience in using data insight to identify and deliver new income opportunities
• A proven track record of improving fundraising results through data analysis and testing
• Strong skills in Raiser’s Edge (or similar CRM), reporting tools, and data visualisation
• A collaborative approach and excellent communication skills, enabling others to see the power of data in action

What we offer

• The opportunity to shape a data-led fundraising culture that delivers real income growth
• A supportive, values-led environment where insight drives impact
• The chance to make a meaningful difference every day through smarter, more informed fundraising

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus
• A friendly, supportive team that cares about your growth and wellbeing

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

We’re looking for a dynamic Quality & Development Lead to raise standards, support staff, and champion brilliant youth work across the Bailiwick.

In this exciting new role, you will:

• Drive consistent, high-quality youth work across all teams

• Coach, mentor and inspire staff at all levels

• Lead training, professional development and continuous improvement

• Strengthen youth voice and participation in everything we do

• Promote a strong culture of safety, learning, reflection and trauma-informed practice

• Ensure our work is inclusive, evidence-based and aligned with our strategic goals

You’ll be an experienced, qualified youth work practitioner who brings energy, insight and strong communication skills. You’ll love developing others, improving practice and shaping services. Most importantly, you’ll be committed to ensuring that every young person receives the highest standard of support, opportunities and respect—so they can thrive, belong and reach their potential.

We're looking for a dynamic, community focused manager to lead our Hub operations, staff and volunteers. You'll shape service, connect wityh local groups and ensure the highest standards of hospitality and care. As the manager, you will report to the Trustees and have the opportunity to develop the centre to cater for needs in the community. 

This is a full-time (38 hours per week) position with the usual holiday/pension benefits with the full job description detailed on the Application Pack available on request from the Hub.

OVERVIEW OF THE ROLE 

The Office Manager will be a key member of the Helen Bamber Foundation Group. This is a broad role working with a wide range of staff and contacts within and outside the group. The postholder will be responsible for coordinating and ensuring that our office space and facilities are maintained in a safe, clean, and secure environment. They will have overall ownership of the office with regards to the day to day running and ensuring health and safety compliance, and with the support of their team. They will ensure our staff and clients are able to enjoy a safe and comfortable environment. They will be the main point of contact for I.T, Facilities and clients services across the group.

They will act as Site Safety Officer for the premises ensuring compliance with Health and Safety Procedures, as directed by the CEO.

The Office Manager will manage the Client Services Team including volunteers. This role will also oversee freelance interpreters working with Helen Bamber Foundation Group.

MAIN DUTIES AND RESPONSIBILITIES 

Facility Management: 

· Act as site manager ensuring that the office is in a state of operational readiness. This will include procuring and organising premises maintenance , cleaning services, communication systems and other support services as required to meet local needs.

· Responsible for local premises security and liaison with fire and police services and local alarm providers

· Managing local contractors, landlords, suppliers, and other agencies as necessary; identifying improvements and ensuring best value in procurement.

· Working effectively with the landlord’s facilities team in relation to building related issues and for any building repair and maintenance issues.

· Ensure that office equipment is operating effectively and efficiently and maintain a sufficient level of office furniture, resources, supplies and stationery

· Oversee and manage the documentation of minor repairs, renovations and decorations.

· Ensure core facilities like water and heating are maintained.

· Manage, monitor, and maintain the room bookings system for all users at the office.

Office Management and IT:

· Supervise and approve contracts and providers for services such as consumables, minor office renovations and cleaning.

· Lead in the procurement and ordering of office equipment and stationery, office and IT equipment and consumables in the most cost-effective manner.

· Track staff issues and requests about the building, office facilities, fixtures, and fittings, and ensure they are responded to in a timely manner.

· Act as a main point of contact for our outsourced IT support services supplier, providing onsite support for IT upgrades and installation of hardware and software

· Assist staff and volunteers across the group with local IT needs including set up for meetings and local diagnostics of minor IT issues

· Manage local IT assets and ensure the allocation or devices for new starters across the group and partnerships

· Conduct annual review in liaison with IT Support Service provider of the health of devices and carry out any necessary action as a result.

· Create, develop and maintain appropriate office administrative and business support systems, in conjunction with other teams to ensure consistency of systems and procedures across the service

· Financial Management:

· . Oversee the processes of petty cash payments, staff and client expense claims, invoices and other project related expenses

· Working with Finance to ensure accurate financial records are kept and compliance is achieved

· Work with the Finance team to ensure that invoices related to office and facility management are processed.

· Managing the group’s budgets for items such as stationery, refreshments, equipment, cleaning, and maintenance

· Managing monthly collation and processing of timesheets and associated paperwork for all freelance interpreters used by the Helen Bamber Foundation team, including interpreters’ timesheets and agencies invoices

· With the Finance team, organise weekly trips to the bank to get cash for client expenses for the Group, on occasion collecting the cash from the bank personally.

Health and Safety & Security: 

· Ensure compliance with Health and Safety procedures, in liaison with the Director of People and the CEO

· Act as Site Safety Officer (SSO) for the group, ensuring the office complies with all relevant health and safety and fire safety regulations and standards. 

· Oversee the health and safety responsibilities within the office premises, staying updated on changes in health and safety legislation.

· Review and maintain documentation of risk assessments, health and safety checks and fire evacuation plans.

· Ensure the office has on site first aid provision, designated trained first aiders and fire warden/s

· Organise the delivery of relevant H&S training such as first aid and fire marshal training

· Undertake weekly, monthly and annual checks and tests of office facilities including fire alarm sounder and panic alarm checks.

· Ensure staff across the group receive sufficient H&S inductions including the completion of relevant forms and documentations

· Ensuring all equipment and furniture is compliant with Health and Safety regulations at the office

· Ensure all employees are aware of all relevant health and safety office procedures.

· Ensure the office is kept clean, tidy, and free from hazards and maintain safe working conditions for all employees and clients. 

· Manage Eyecare Vouchers Procedure in line with the DSE regulations

· Manage the group’s annual Winter Flu Vaccination Programme

· Act as one of several office KeyHolders by being responsible for locking up the office two (no less than two times a week) when the office closes at 6pm.

· With the CEO, act as an emergency contact for any emergency security / building related issues out of hours.

Line Management and other:

• Have line management responsibility for a Client Services Team.

• Support the delivery of events in the building as and when necessary.

• Oversee the access and booking of our Group meeting room by others in the sector.

• Support the wider team in ensuring staff working in our partnership programmes have sufficient resources and that their sites are safe and secure for them to work.

• Carry out any other duties as required, consistent with the post and level.

PERSON SPECIFICATION

Essential

• Understanding of, and commitment to, the values and mission of the Helen Bamber Foundation Group.
• Understanding of the key issues facing asylum seekers and refugees in the UK

· Good interpersonal communication skills and the ability to create a welcoming and hospitable office environment for clients and staff.

· Premises management and office maintenance, to be able to identify problems and troubleshoot as required

• Excellent administration skills, detail orientated and systematic, with the ability to prioritise competing demands

· Demonstrate ability to exercise initiative and judgement to take decisions without supervision

· Understanding of Health and Safety policy and procedures and other relevant Health and Safety issues including an understanding of the Equality Act and its relevance for facilities and premises management

• Ability to problem solve and work well with others
• Experience of handling and managing confidential data

· Excellent IT skills, including word processing, spreadsheets, and database packages

· Liaising, developing, and maintaining relationships with a wide range of people and stakeholders

· Financial management, including monitoring and managing budgets, reporting and petty cash controls

· Ability to work in a multi-cultural environment

· Commitment to and understanding of equal opportunities and its application in practice

Desirable

· Experience of working in a setting which provides a service to vulnerable individuals

· Understanding of safeguarding in a vulnerable client group

· Experience in line managing staff

· Experience with procurement processes

· Knowledge of a range of project management tools

APPLICATION PROCESS

The first stage is to complete on our online application form on our website by 10am on Thursday 4th December 2025.

The website form will ask you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

SELECTION PROCESS

We will invite candidates to an initial 15-minute online screening meeting on either Wednesday 10th December or Thursday 11th December 2025 followed by shortlisted candidates attending in-person interview on Tuesday 16th December. We will also ask you to complete a short exercise on the day.

At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.

ELIGIBILITY

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

ADJUSTMENTS

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EXPERTS BY EXPERIENCE SUPPORT

We are also proud to be a member of the Experts by Experience Employment Network,which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience, you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network.

Panathlon Operations Manager

Organisation: Panathlon Challenge (Panathlon Foundation)

Location: UK (Office in Stansted/Essex) – hybrid working possible (office, events, travel)

Contract: Full-time, permanent

Reporting to: Chief Operating Officer

Responsible for: Operations team, logistics, event delivery, supplier management, health & safety, systems/processes

About Panathlon Challenge

Panathlon is a registered charity (no. 1072638) providing sporting and volunteering opportunities for young people with disabilities and special educational needs across England and Wales.  The charity delivers over 1,000 external events each year and engages thousands of young leaders to officiate and support its programmes. 

Role Purpose

The Operations Manager will ensure the smooth and efficient delivery of Panathlon’s programmes and events by leading the operations function, managing resources, systems, logistics and suppliers, and ensuring high standards of health & safety, compliance, and participant experience. This role is pivotal in enabling Panathlon to scale its impact, maintain operational excellence and deliver a safe, inclusive sporting experience for children and young people with SEND.

Key Responsibilities

• Lead and manage the day-to-day operations team across event delivery, logistics, venues, equipment, and staffing.

• Oversee the planning, scheduling and execution of events across the UK (both on-site and virtual/hybrid), ensuring budgets, timetables and quality standards are met.

• Develop, implement and maintain operational systems, processes and best practices (e.g., venue booking, transport, catering, equipment hire, staff/volunteer deployment).

• Manage and develop relationships with suppliers, venues, contractors, and third-party service providers.

• Lead on health & safety, safeguarding, risk assessment and compliance for all events and operations (ensuring that the programme is safe, inclusive and meets regulatory standards).

• Work closely with the COO, Event Managers, Finance, Communications, and Fundraising teams to ensure operational alignment with strategy, budgetary constraints and organisational priorities.

• Monitor operational performance, generate metrics/insights (e.g., number of events, participant satisfaction, cost per event, incident reports) and produce reports for senior leadership and trustees.

• Drive continuous improvement: review and refine operations post-event, incorporate stakeholder feedback (schools, participants, young leaders) and introduce efficiencies to enable growth.

• Support the training, development and deployment of young leaders and volunteers involved in Panathlon events.

• Be prepared for travel across the UK, occasional out-of-hours work (event weekends, evenings) and hands-on problem-solving on event days.

Person Specification

Essential skills & experience:

• Proven experience in operations, logistics or event delivery (ideally in the sport, education or charity sectors).

• Strong project planning and organisational skills, able to manage multiple events/streams concurrently.

• Experience of managing budgets, suppliers and operational contracts.

• Excellent communication and stakeholder management skills (working with schools, venues, volunteers, regional teams).

• Strong understanding of health & safety, safeguarding, risk management in events or youth/volunteer settings.

• Ability to analyse operational data, generate insights and drive improvements.

• Ability to travel and to work flexibly (including some weekends/evenings when needed).

Desirable skills & experience:

• Experience working with young people with disabilities or in inclusive sport programmes.

• Commitment to inclusion, equity and the social model of disability (working with children/young people with SEND).

• Experience in virtual or hybrid event formats.

• Familiarity with volunteer management and young-leader programmes.

• Experience working in a charity/third sector environment.

Terms & Benefits

• Salary: £40,000

• Holiday entitlement: 25 days + bank holidays

• A chance to deliver meaningful impact and work with a passionate team across the UK

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.

More information about who we are can be found on our Smart Works website.

About This Role

We are looking for an exceptional Volunteer Manager to lead and nurture our London volunteer community, which is made up of almost 400 volunteers. This role is key to ensuring every volunteer feels valued, supported, and inspired to give their best in helping women succeed in their employment journeys.

You will be responsible for the full volunteer journey – from recruitment, induction, and training through to ongoing engagement and recognition. You’ll work closely with colleagues across the London centres and the wider Smart Works network to ensure our volunteer community remains strong, inclusive, and aligned with our values.

The role would be based across all three London centres (Islington, Ladbroke Grove and Croydon), and there will be occasional evening and weekend work, for which time off in lieu is given.

The successful candidate will build strong working relations with our staff team and volunteers, as well as the teams across Smart Works centres in the UK. We are a community that shares a passion to empower women to thrive in work and life, determined to meet our aim of helping as many women as we can back into work.

How to Apply

To apply, please submit a CV and a cover letter (no longer than two pages) with answers to the following questions through our recruitment system by 9am on Monday 24th November.

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of recruiting, onboarding, managing and supporting volunteers to deliver a high-quality service? (Max 300 words)
• Why do you think you are well suited to the role of Volunteer Manager? (Max 300 words)

Your application should be addressed to Fiona Hollow (Head of London Service Delivery).

First round virtual interviews will be held on Thursday 27th November and second round in person interviews will be held on Monday 1st December.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

Purpose of the Role

The Finance Manager is a key member of Ark T’s operational team, responsible for ensuring accurate financial management, reporting, and compliance. The role supports strategic decision-making through the provision of timely and reliable financial information. Working closely with the CEO, senior staff, and external accountants, the Finance Manager ensures the smooth running of all financial processes and systems, with particular attention to the needs and context of a small but ambitious arts and mental health charity.

Key Responsibilities

1. Financial Systems and Bookkeeping

• Manage Ark T’s accounting system (Xero), ensuring accurate and timely recording of all transactions
• Reconcile bank accounts, process payments, and track income
• Maintain accurate records for restricted and unrestricted funding, ensuring correct allocations
• Manage Ark T’s bank accounts, including maintaining up-to-date records of authorised users, login permissions, and password security protocols

2. Budgeting and Financial Planning

• Work with senior staff and programme leads to develop annual and project budgets
• Monitor actual spend against budgets, identifying variances and providing explanations
• Update Ark T’s multi-year financial planning spreadsheets
• Support budget development for funding applications

3. Management Accounts and Reporting

• Prepare and review monthly and quarterly management accounts in collaboration with Ark T’s accountants
• Present financial reports to the CEO, Board of Trustees, and funders as required
• Prepare cashflow forecasts and support financial modelling for new initiatives

4. Payroll

• Work with external accountants to process monthly payroll and ensure all staff are paid correctly and on time

5. Pensions (if required)

• Support the monitoring of pension contributions and liaise with the pension provider, if necessary
• Ensure compliance with relevant pension regulations where applicable

6. Grant and Funding Monitoring

• Maintain the funding tracker, ensuring grant income is correctly recorded and restricted funds are monitored
• Track expenditure for individual grants, ensuring spend is aligned with budgets and deadlines
• Prepare financial reports for funders and support monitoring returns

7. Gift Aid and Donations

• Maintain accurate Gift Aid records and process Gift Aid claims in line with HMRC regulations
• Work with the CEO and Fundraising team to ensure donor records are up to date and claims are maximised
• Ensure appropriate audit trails are in place for donations and declarations

8. Compliance and Financial Controls

• Ensure financial policies and procedures are followed and regularly reviewed
• Ensure compliance with HMRC, Charity Commission, and other relevant statutory bodies
• Liaise with the independent examiner/auditor for the annual accounts and support audit preparation, if necessary

9. Systems and Administration

• Maintain and improve financial templates, tools, and spreadsheets to support efficiency
• Maintain secure records of financial system passwords and ensure appropriate access control
• File and manage financial documentation for easy access and transparency
• Work collaboratively with senior staff to improve data collection for financial impact and evaluation

10. Administrative and Operational Support

• Provide cover for key financial processes in key staff's absence, including logging into the bank account to tick the “authorise” button for payments such as payroll and expense reimbursements
• Provide general finance-related administrative support as required by the senior staff or wider team
• Help ensure smooth financial operations during periods of staff absence or leave
• Contribute to wider organisational processes such as document filing, internal communications, and coordination where needed

Essential Skills and Experience

• AAT Level 3 or 4 (Association of Accounting Technicians)
• Experience using Xero accounting software
• Strong Excel skills and ability to maintain and analyse complex spreadsheets
• Experience preparing or reviewing management accounts and budgets
• Understanding of charity finance, including restricted funding and funder reporting
• Familiarity with Gift Aid regulations and processes
• Excellent attention to detail and organisational skills
• Ability to manage time effectively and prioritise workload
• Ability to work independently and problem-solve
• Strong communication skills.
• Ability to be professional, polite, and welcoming when interacting with funders, visitors, and external partners
• Commitment to the values and mission of Ark T

Desirable

• Part-qualified or fully qualified accountant (ACCA, CIMA, or CIPFA).
• Certificate or diploma in charity accounting or finance management (e.g. through Chartered Institute of Public Finance & Accountancy – CIPFA or Charity Finance Group – CFG).

Other Information

This job description outlines the key responsibilities of the role, but it is not exhaustive. As Ark T continues to grow and evolve, the Finance Manager may be expected to take on additional responsibilities in line with the organisation’s needs. The successful candidate will be adaptable, flexible, and able to work independently while communicating clearly with internal and external stakeholders.

Ark T is a small, dedicated team working in a fast-paced and responsive environment. While everyone has their own focus and areas of responsibility, we value a collaborative spirit and mutual support. From time to time — particularly during periods of change, funding deadlines, or unexpected challenges — team members are expected to pitch in and help wherever needed. This might mean assisting with logistics, supporting community events, or stepping outside the usual remit to keep things running smoothly. A willingness to muck in and a solution-focused mindset are essential qualities for success at Ark T.

In this pivotal role, you’ll be the central source of safeguarding expertise - advising senior leaders, shaping strategy, and ensuring best practice is embedded throughout our services. You’ll lead on strategy, practice, training, data analysis, and multi-agency collaboration, all while promoting a culture of empowerment, co-production, and service user voice.

What we’re looking for:
• Extensive safeguarding experience with children and/or vulnerable adults
• A relevant health/social care qualification (e.g. Social Work Degree)
• Strategic thinker with strong leadership, communication, and analytical skills
• Commitment to social justice and the Christian values of the YMCA

Why join us?
You’ll be part of a forward-thinking team making a real difference in the lives of vulnerable individuals. We offer flexible working, professional development, and this role provides the opportunity to shape safeguarding practice at every level.

Location: Minimum 3 days in our central hub, (currently Hatfield moving to Watford in April’26), with the ability to work flexibly across Herts, Beds, Bucks & beyond. There may be some occasional evening meetings as part of the role.

We look forward to receiving your application and learning more about how your skills, experience, and passion align with this role. Joining our team means contributing to meaningful work that makes a real difference — and we can’t wait to hear from you!

Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

Based at our Head Office in Leatherhead, Surrey, KT22 0BX

Status:       Permanent

Salary:       Band 8b, £65,241 - £75,441, per annum, would consider band 8c, (up to £78,450 per annum), dependent on experience, plus 5% London Fringe Allowance (capped at £2,118 per annum)

Hours:       Full-time, 37.5 hours per week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home

________________________________________________________________________________

About Us:

Combat Stress is the UK’s leading mental health charity for veterans. For over a century we’ve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

In this role, you will lead in creating a culture in which all aspects of clinical governance are embedded to ensure that our commitment to deliver effective high quality care is continuously maintained, providing a safe, effective and rewarding experience for veterans throughout the recovery journey.  You will lead on our audits and complaints functions; by ensuring we remain compliant with statutory clinical regulations and ensuring that if veterans have cause to complain, their complaints are dealt with in a timely and professional way and the organisation learns from when things go wrong. The successful candidate will have excellent leadership skills enabling them to inspire, motivate and influence colleagues across the organisation. The ability to communicate effectively across all levels and disciplines is essential; as is the requirement to travel to our other sites.

We continually strive for excellence in all that we do and therefore this post requires a dynamic and inspirational leader who will take a pragmatic approach to the challenges that lie ahead.  We are looking for a highly driven individual with credible and demonstrable experience in quality and clinical governance, who is passionate about the work Combat Stress undertakes. We would expect you have experience in working in mental health services – whether in the NHS, voluntary or private sector.

This is an excellent opportunity for someone who wants to stand out and make a difference in a national role for a unique and high-profile mental health charity.

This role is subject to a DBS check.

As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing  to take up the offer to be fully vaccinated against Covid-19

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

•          30 days annual leave plus bank holidays and an additional increase to 33 days annual leave upon 10 years continuous service, plus bank holidays. 

•       Competitive stakeholder pension scheme - contributions matched up to 11% of salary

•       Discount shopping vouchers

•       Access to the Employee Assistance Programme

•          Flexible working

•          Access to Blue Light Card scheme

•          Death in Service Scheme

Job Description

International Medical Corps UK is a global humanitarian organisation saving and rebuilding lives through healthcare, training and community development. International Medical Corps UK works alongside International Medical Corps and International Medical Corps Croatia, currently responding to humanitarian emergencies and communities afflicted by conflict, poverty and natural disaster in about 30 countries.

JOB SUMMARY: Ensure that assigned countries received effective day-to-day HQ support. Advocating for the needs of the assigned Countries needs within the organization and ensure that programme Officers effectively coordinate communications between all departments, including compliance, programming, logistics, legal, security, human resource and communication. Supervise, mentor and coach assigned Program Officers and Assistants. Develops and monitor staff performance targets with clear objectives and timelines

MAIN TASKS AND RESPONSIBILITIES

• Supervises, mentor and coach assigned Program Officers and Assistants
• Develops and monitor staff performance targets with clear objectives and timelines
• Deployment to the field to support in program or mission startup, staff coverage, and close out.
• Supervise the coordination of country strategy development
• Ensures the field programs team fulfill contractual obligations and commitments to beneficiaries and stakeholders for assigned countries
• Ensures that donors and internal reporting is submitted on time and in fulfilment of contractual obligations for the countries covered
• Ensures that established processes and procedures are followed by the Program Officers and flags issues as necessary to the Senior Manager
• External representation as required with donors
• Guide assigned programme team toward best work standards and schedules; ensure effective implementation in the region; facilitate appropriate development and training for regional employees; ensure timely review of employee work quality and initiate transparent steps to correct inadequate performance; approve employees' work schedules and time reports;
• Assist in the selection and assignment of best qualified regional personnel; plan for transition and succession; handle employee relations matters in association with Human Resources standards and in accordance with International Medical Corps Human Resources policies, guidelines and procedures;
• Ensure that the staff is adhering to the policies and procedures set forth in official guidelines

Perform other duties and responsibilities as assigned. Please note that the duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. This job description is subject to review to ensure that it reflects the strategic direction requirements of International Medical Corps UK.
 

Job Requirements

MINIMUM QUALIFICATIONS

• Typically, a Bachelor's degree in related field + Project management certification + Significant relevant experience..
• Significant relevant experience managing, building, leading and developing a team of staff and field- based work experience in the sector.
• Experience implementing as a Senior Program Officer or in managerial role
• Experience in leading development of large-scale or strategic proposals, including the development of project budgets greater than $5 million
• Experience in implementing projects funded by US, UK, EU, Canadian, Australian, UN and other donor governments
• Experience of project and financial management in a multi-partner or multi-agency consortia
• Demonstrated experience of developing and managing relationships with donors
• Knowledge of Project cycle management
• Experience with Logical Framework project planning and design
• Proposal development skills
• Knowledge of major donors rules and regulations
• Experience in representing externally project information
• Financial and other data systems to produce budgets, analyze data and track trends
• Strong analytical skills to determine overall grant performance
• Ability to coach, mentor and effectively manage a team
• Good interpersonal and communication skills including influencing, negotiation and coaching
• Results driven and ability to meet deadlines
• Staff management skills and diplomacy
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
• Extensive travel maybe required
• Fluent in written and spoken English​