Quality and compliance manager jobs

REPORTING TO: Director of Front-line Services

PURPOSE OF POSITION

The Quality Assurance Manager is a blended leadership role combining strategic quality assurance, performance oversight, service management and practice development.

The role is split broadly between focused on quality assurance, data-led improvement and performance oversight, and two days focused on service management, practice leadership and frontline improvement activity.

The postholder will lead the development and delivery of a strong quality assurance framework across support services, ensuring that practice, performance and service delivery are safe, effective, person-centred and aligned with contractual, regulatory and organisational standards.

Alongside this, the postholder will remain closely connected to frontline delivery through service management responsibilities and practice development leadership, particularly within Housing First and complex-needs services. This makes the role ideal for someone who enjoys combining strategic oversight, data insight, operational leadership and the development of high-quality, trauma-informed support practice.

What makes this role different

A distinctive role for someone who wants strategic influence while staying close to frontline practice. You will help shape quality, use evidence, support staff, strengthen resident outcomes and join an organisation committed to compassion, collaboration, inclusion, growth, learning and resident voice.

• Make a visible impact: use quality assurance, data and learning to drive practical improvements that strengthen services for residents and staff.

• Enjoy variety and influence work across performance oversight, service management and practice development, with scope to shape systems, standards and ways of working.

• Stay close to practice: remain connected to frontline delivery while helping embed trauma-informed, person-centred and psychologically informed approaches.

RESPONSIBILITIES & ACCOUNTABILITIES

Key Responsibilities

• Quality assurance and improvement: Lead the quality assurance function across support services, coordinating audits, quality checks, case file reviews, service reviews and improvement plans. Turn findings into practical actions that strengthen safety, consistency, resident experience, safeguarding, support planning and trauma-informed practice. Work with managers to embed learning, monitor progress and evidence improvement against internal and external standards.

• Performance oversight and reporting: Monitor performance against contractual, regulatory and organisational standards, including service outcomes, compliance requirements, safeguarding expectations and commissioner reporting. Identify risks, gaps, trends and good practice, escalating concerns and supporting corrective action where needed. Produce clear, evidence-based reports and briefings for senior leaders, governance meetings, commissioners and external stakeholders.

• Data, insight and systems: Use performance, safeguarding, complaints, incidents, resident feedback, outcomes and quality data to identify service strengths, pressures and improvement priorities. Maintain and improve reporting systems, including InForm, so information is accurate, consistent and useful. Analyse patterns, support decision-making and make practical recommendations that improve quality, accountability and resident outcomes.

• Information retrieval and STAIRs requests: Act as QA Manager lead for information retrieval relating to STAIRs requests, including triaging scope, gathering internal and contractor records, coordinating redaction and drafting responses within regulatory timeframes.

• Service and support management: Provide hands-on support management across frontline services, including Housing First improvement activity, Hope Street and St Mungo’s contracts, team rota management and the Support Manager on-call rota. Support managers and teams to manage risk, strengthen case accountability and recording, and deliver consistent, high-quality support to residents with complex needs.

• Practice development: Embed person-centred, trauma-informed and psychologically informed practice across support services. Develop practical tools, guidance, quality forums, workshops and reflective learning that help staff apply policy, improve support planning, strengthen safeguarding and promote consistent resident-centred practice.

• Resident voice and accountability: Strengthen resident engagement, feedback and involvement so resident experience informs service design, quality assurance, learning and improvement.

• People management and collaboration: Line manage agreed roles, including the Impact Specialist and Resident Engagement Specialist, supporting clear objectives, accountability, development and collaborative working across services.

• General duties: Attend key directorate, management, planning, quality and performance meetings; work flexibly across organisational priorities; and undertake other reasonable duties within the scope of the role.

PERSON SPECIFICATION

Assessment will be through application, interview and, where relevant, a practical assessment

Quality assurance: Experience delivering quality frameworks, audits, case file reviews, standards and improvement plans that strengthen safe, consistent, person-centred and trauma-informed practice. Able to lead improvement activity, influence managers and turn findings into sustained service change.

Performance and reporting: Able to monitor contractual, regulatory and organisational standards; identify risks, gaps, trends and good practice; and produce clear reports for leaders, governance forums and commissioners.

Data, insight and systems: Strong analytical skills and confidence using performance, safeguarding, complaints, incidents, outcomes and resident feedback data to identify patterns, support decisions and improve services. Experience using resident feedback, consultation or involvement activity to inform quality assurance, service design and improvement, including through InForm or similar systems.

Information governance: Understands confidentiality, record handling and information governance. Able to triage STAIRs requests, gather internal/contractor records, support redaction and draft timely responses.

Support management and practice: Experience supporting people experiencing homelessness or rough sleeping with complex needs. Able to support managers, manage risk, strengthen recording and embed person-centred, trauma-informed, psychologically informed and anti-discriminatory practice.

Safeguarding and risk: Sound knowledge of adult safeguarding, risk assessment, MARAC processes and safe information sharing with vulnerable adults.

Communication and values: Strong written, verbal and facilitation skills; collaborative, organised, accurate and resilient, with commitment to compassion, collaboration, inclusion and growth.

Appointment is subject to DBS check and right to work in the UK

• Job title: Registered Manager (Internal job title: Operations Manager)
• Location:  Argyll and Bute, West of Scotland
• Contract: Permanent
• Salary: £49,142.17
• Hours: Full-time (37.5 hours per week)  
• Transport requirements: Full UK driving licence and access to a car/vehicle.
• Qualifications: At least SCQF Level 9 health and social care and Level 10 leadership and management, or a Registered Managers Award - or working towards

Be the Inspiration Behind Great Teams
Lead. Influence. Transform.

At Affinity Trust, we support people with learning disabilities, autism, mental health, physical disabilities, and other complex needs to live their lives as independently as possible.

This is an exciting leadership opportunity to lead and develop a team of managers across a variety of locations. You will oversee supported living, and outreach locations, helping to ensure people receive high-quality, person-centred support that reflects their individual goals, strengths, and aspirations.

The people we support are at the heart of everything we do, and this role offers a real opportunity to make a positive difference in their lives and communities.

As the Registered Manager, you will be working closely with the Divisional Director, support teams, and local authorities, to shape and grow our locations across the west of Scotland. Join us and play a key role in supporting people to live their lives their way.

What You'll Bring
To succeed in this role, you'll be a passionate and values-driven leader who can:

• Deliver safe, high-quality, person-centred support across multiple services
• Lead with compassion and integrity, creating a culture where people feel valued, respected, and empowered
• Inspire and develop strong leadership teams, keeping the people we support at the centre of every decision
• Champion choice, independence, and positive outcomes
• Drive service quality, performance, and continuous improvement
• Manage budgets effectively and ensure financial sustainability
• Ensure compliance with all regulatory and quality standards
• Participate in the on-call rota as the Registered Manager across your services
• Build and maintain strong relationships with people we support, families, colleagues, commissioners, and professional partners

Our Values

We work together | We have courage | We give our best | People are at the heart of everything we do

We're Looking for Someone Who Is:

• An inspiring leader who brings out the best in others
• Skilled at managing operations while staying true to their values
• Passionate about coaching, developing, and empowering teams
• A confident change leader who embraces opportunities to improve and innovate
• Calm, resilient, and solutions-focused when faced with challenges
• Hands-on, approachable, and visible in their leadership style
• Committed to delivering outstanding support and achieving positive outcomes

We’re waiting to hear from you

Ready to Make a Difference?
This is more than a management role. It's an opportunity to shape services, develop future leaders, and make a genuine impact on the lives of the people we support every day.

If you're ready to lead with purpose, inspire others, and help build great services, we'd love to hear from you.

Apply today and be part of something meaningful.

Benefits That Work for You
Choose from a range of benefits designed to support your wellbeing, finances, and lifestyle:

• Wagestream: Access your pay as you earn it, plus coaching, vouchers, discounts, and cashback
• Blue Light Card: We’ll cover your membership for discounts at shops and restaurants
• Simplyhealth: Fully funded health plans with 24/7 GP access and cash back on prescriptions, dental, opticians, and more
• Buy & Sell Annual Leave: Flexible leave options twice a year.
• Pension & Life Assurance: Automatic enrolment in our Scottish Widows pension and Life Assurance schemes.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please note that we are actively shortlisting candidates throughout the duration of the advert, interviews will be held as soon as possible and we will make an offer immediately if we find the right candidate. Apply without delay!

Join Homeless Oxfordshire as our Housing First Service Manager and lead a dedicated team supporting people with complex needs facing multiple exclusions to sustain long-term tenancies, increase independence and rebuild their lives. Working within Housing First principles, you will oversee the delivery of a high-quality, trauma-informed service and develop strategic partnerships with local authorities, housing providers, health services, social care and voluntary sector organisations. This is an exciting leadership role where you will drive service excellence, support staff development, ensure contract performance and champion resident voice! If you are passionate about creating a lasting change and impact, we would love to hear from you!

Please note: Applications Deadline is the 7th of September at 09:00 a.m. The interviews for this role will be held on the 9th and 10th of September.

Main Purpose Of The Job:

To deliver a high-quality, trauma informed support service to people with complex needs facing multiple exclusions in line with Housing First principles to create long term sustainable tenancies by increasing independence and maximising connectivity with local communites across Oxfordshire. To take a strategic lead on the development and maintenace of excellent partnership working with all our stakeholders to ensure high fidelity Housing First is delivered. Ensuring that commissioned contracts are adhered to and KPIs for these contracts are met. In addition, supporting the professional development of staff to develop deliver services and maintain partnerships across relevant sectors.

Main Areas Of Responsibility:

Working closely with the Operations Manager :

• To lead the Housing First team providing excellent trauma informed support to 40+ Housing First residents in Oxford City.

• To work closely with commissioners on delivery of the service, to develop and maintain strategic relationships with Oxford City Council, housing providers, NHS services, Adult Social Care, Probation and voluntary sector partners.

• Provide reflective, trauma-informed supervision and support to staff.

• Lead safeguarding, risk management and multi-disciplinary case reviews.

• Ensure adherence to Housing First fidelity and continuous quality improvement.

• To ensure that Homeless Oxfordshire delivers effective and high-quality support that meets the evolving needs of our residents.

• To deliver a psychologically person centred trauma informed approach across all services.

• To promote the active involvement of service user experience and voice in the delivery, development and monitoring of Housing First.

• To manage the personalisation budget attached to the Housing First.

• Ensuring that commissioned contracts are adhered to and KPIs for these contracts are met.

• To support staff to ensure that all services are run safely and compliant with safeguarding.

• Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.

• To actively look to develop yourself and your team through training and development opportunities.

• To develop, review and improve your services in accordance with the aims and objectives of Homeless Oxfordshire.

• To provide reflective, trauma-informed supervision support and line management to direct reports, ensuring they meet all aims, objectives and outcomes, according to relevant policies and procedures.

• Manage complaints and suggestions in line with to Homeless Oxfordshire policies and procedures.

• Ensure your team are aware of and include their residents in engagement and coproduction activities working proactively with the LEAP team.

• Develop and maintain strong internal working relationships to ensure managers and teams deliver high quality services that are reflective of Homeless Oxfordshire’s values and address local needs.

• Co-create a positive and inclusive working environment for team members and residents.

• Be part of Homeless Oxfordshire on-call rota.

• To cover for other Service Managers if needed.

• Adhere to Homeless Oxfordshire’s policies and procedures at all times.

• Undertaking, as required, any other duties compatible with the level and nature of the post.

Safeguarding Statement:

Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.

Equal Opportunities:

We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Rehoming Centre Manager

Beagle Welfare is looking for an experienced, compassionate and highly organised Rehoming Centre Manager to lead the daily operation of our Rehoming Centre, based in Burton-on-Trent.

This is a rewarding opportunity to make a visible difference to the lives of beagles, adopters, volunteers and colleagues by creating a centre where excellent welfare, effective rehabilitation and successful rehoming are at the heart of everything we do.

As the lead on site, you will manage and develop staff and volunteers, oversee safe and efficient centre operations, and help ensure every beagle in our care receives the right support to progress towards a happy, secure future. You will also represent Beagle Welfare externally and contribute to the continued development of our rehoming work across the UK.

About the role

You will be responsible for the leadership, performance and smooth running of the Rehoming Centre, including staff and volunteer management, health and safety, site maintenance and the implementation of operational procedures. With rehoming at the centre of your decision-making, you will use data, strong people leadership and sound operational judgement to help improve outcomes for beagles and the people who care for and adopt them.

Key responsibilities

· Lead, motivate and develop a committed team of staff and volunteers, creating a positive, inclusive and high-performing culture.

· Oversee day-to-day centre operations, ensuring high standards of dog welfare, customer service, health and safety, security and compliance.

· Drive rehoming activity by supporting case progression, promoting beagles effectively and helping minimise the time beagles spend in our care.

· Manage resources, reporting and administrative processes accurately and responsibly.

· Build productive relationships with adopters, visitors, animal welfare organisations, and community partners.

· Use data, feedback and quality assurance processes to identify improvements and support consistent application of procedures.

About you

We are looking for a confident manager with experience leading diverse teams, delivering against targets and managing a varied operational workload. You will be comfortable working around dogs, including beagles with different welfare and behavioural needs, and able to balance compassion with practical decision-making. Strong communication, organisation, collaboration and stakeholder management skills are essential, as is experience in supporting continuous improvement.

You will also need a UK manual driving licence and be comfortable driving our van. Experience in a kennel or animal welfare environment would be advantageous, but above all you will share Beagle Welfare’s commitment to improving the lives of beagles and supporting the people who care for them.

Working pattern and location

This role is based at the Rehoming Centre and offers employment that includes employer provided accommodation (3-bedroom cottage) as part of the compensation package.

The centre operates between 08:30 and 17:00 every day of the year, so weekend and bank holiday working will be required on a rota basis.

Why join Beagle Welfare?

You will join an organisation driven by purpose, teamwork and a shared commitment to dog welfare. This is a hands-on leadership role where your decisions, energy and care will directly support better outcomes for beagles, adopters, volunteers and colleagues.

Stella Maris UK is looking for an experienced and confident Senior HR Manager to drive and deliver our people-focused HR strategy that supports employee wellbeing and organisational growth.

About the Role

Reporting to the Director of Resources, this is a senior leadership role with responsibility for promoting the vision, mission and values of the organisation. 

You’ll oversee all aspects of human resources, including recruitment, employee relations, performance management, learning and development, and policy implementation, and will provide leadership and support to the HR team. 

You’ll also work collaboratively across the organisation to foster a positive, inclusive and high-performing workplace culture. 

About You

We’re looking for a confident leader with experience in human resources leadership, employee relations, organisational development, workforce planning, and people management, as well as experience in leading teams and building strong relationships with a wide range of internal and external stakeholders.

You’ll;

• Have CIPD or equivalent professional HR qualification.

• Be educated to degree level or equivalent experience.

• Have experience managing HR functions within a charity, not-for-profit, public sector, or mission-driven organisation.

• Have experience of advising senior leaders on people matters.

• Have strong knowledge of UK employment law and HR best practice.

• Have strategic thinking and organisational development capability.

• Have strong communication, coaching, and influencing abilities

Location: Remote; able to travel into London easily
Benefits: Flexible working, private healthcare, 35 days annual leave (in addition to bank holidays), £500 contribution towards work laptop
Reporting to: Founder

About the Schools Consent Project

The Schools Consent Project is a charity that sends lawyers into schools to teach 11–18-year-olds aboutconsent and key sexual offences. Education is prevention: by introducing consent-literacy in classrooms, youngpeople grow up making more informed, ethical decisions and are less likely to experience – or perpetrate –sexual violence in later life.

As we continue to scale, we are seeking an ambitious and proactive Fundraising & Partnerships Manager to helpsecure the resources and relationships that will enable us to reach more young people across the UK.

Role Summary

Reporting to the Founder, the Fundraising & Partnerships Manager will lead the charity’s fundraising andpartnership development activity across a range of income streams, including trusts and foundations, corporate partnerships, major donors and individual giving.

This is a hands-on role with significant autonomy. As the charity’s sole designated fundraising professional, youwill work closely with the Founder, who remains actively involved in fundraising, strategic relationships andexternal engagement.

Key Responsibilities

Fundraising & Income Generation

•Work with the Founder to develop and deliver the charity’s fundraising strategy.
•Build and manage a pipeline of funding opportunities across trusts, foundations, companies and individual supporters.
•Monitor fundraising performance and report on progress against targets.

Trusts & Foundations

•Research and target prospective funders.
•Prepare high-quality funding applications and reports.
•Manage funder relationships.

Corporate Partnerships

•Help manage our relationships with existing corporate partners.
•Identify and develop relationships with new corporate partners.
•Help plan and run corporate partnership touchpoints throughout the year.

Individual Giving & Major Donors

•Support the cultivation and stewardship of individual donors.
•Help plan and run donor touchpoints throughout the year.

Partnerships & External Relations

•Build relationships with brands and organisations aligned with the charity’s mission.
•Represent the charity at meetings, events and networking opportunities.

Fundraising Operations
•Maintain accurate fundraising records and data.
•Ensure compliance with fundraising regulations and best practice.
•Draft fundraising materials, impact reports and donor communications.
•Support the Founder and Director in reporting on fundraising to the Board.

Person Specification

Essential

•Experience of successful fundraising within the charity sector.
•A track record of securing income through multiple fundraising streams.
•Excellent written communication and proposal-writing skills.
•Strong relationship-building skills.
•Ability to work independently and manage multiple priorities.
•Strong organisational skills and attention to detail.
•Commitment to the mission and values of the Schools Consent Project.

Desirable

•Experience working within a small charity.
•Familiarity with fundraising CRM systems
 

Safeguarding and Equality

The Schools Consent Project is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.
 
We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

We ask applicants to draft their applications without using AI (save for checking spelling or grammar), so that we can get a real sense of your suitability for the role.

This is an exciting opportunity for a senior fundraising professional who combines strategic thinking with excellent relationship-building skills and a passion for making a tangible difference.

The Fundraising Manager will lead on the development and growth of several key income streams, including:

• Major Donors
• Corporate Partnerships and Giving
• Regular Giving
• Gifts in Wills (Legacies)

Working in close partnership with SUDEP Action's other Fundraising Manager (who oversees Community fundraising, Trusts and Grants and other aspects of our in-memory giving), the postholder will also share responsibility for the development, delivery and performance of wider fundraising activity across the charity.

A significant aspect of this role will involve re-engaging existing high-value supporters while identifying and cultivating new prospects. The ideal candidate will be confident networking, opening doors, building meaningful relationships and inspiring people to support a cause that may be unfamiliar to them.

The postholder will work collaboratively with colleagues across the organisation, including fundraising colleagues, the CEO, and wider management team, drawing upon their expertise to develop effective fundraising plans, test assumptions and ensure the charity is represented professionally, authentically and consistently.

Given the nature of SUDEP Action's work, the role also requires sensitivity, empathy and the ability to engage thoughtfully with people affected by epilepsy and bereavement.

Full details of the role and experience required can be found in the Job Pack attachment.

Location: Any UK Trust office - hybrid - 40-60% of the week spent in an office

1st stage interviews: 21/09 over MS Teams

2nd stage interviews: 29/09 face-to-face (location TBC)

At The King's Trust, we believe that every young person should have the opportunity to develop the skills, confidence and recognised achievements they need to succeed. Our qualifications play a vital role in helping young people take positive steps into education, employment and training.

We're looking for an experienced and strategic Head of Assessment & Quality to lead the quality assurance, assessment and compliance functions within our Qualifications team. This is a key leadership role, responsible for ensuring the integrity, quality and regulatory compliance of our qualifications provision, while helping to shape the future development of The King's Trust as a recognised Awarding Organisation.

Reporting to the Responsible Officer, you will lead our quality assurance strategy, driving continuous improvement across assessment, awarding, governance and operational practices. You'll oversee compliance with regulatory requirements, manage key quality and risk processes, and provide expert leadership to ensure learners receive a fair, consistent and high-quality experience across our qualifications provision and associated apprenticeship assessment and quality activities.

Working closely with regulators, centres, delivery partners and colleagues across the organisation, you'll play a central role in maintaining confidence in our qualifications and ensuring they continue to meet the needs of young people and the wider education and skills sector.

We're looking for someone who brings:

• Significant experience leading assessment, quality assurance and compliance functions within an awarding organisation environment.
• Strong knowledge of qualification frameworks, assessment methodologies and awarding organisation requirements, complemented by experience leading quality assurance and assessment activities across qualifications and apprenticeships.
• A detailed understanding of regulatory requirements, including Conditions of Recognition and quality assurance principles.
• Experience of leading audits, compliance activity, governance processes and risk management frameworks.
• The ability to analyse quality and performance data to identify risks, inform decision-making and drive improvement.
• Experience building effective relationships with regulators, external partners and senior stakeholders.
• A passion for improving opportunities and outcomes for young people.

In this role, you will:

• Lead and develop our quality assurance approach, ensuring robust standards across assessment and awarding activity.
• Drive continuous improvement through effective quality monitoring, audit and compliance arrangements.
• Oversee key processes including malpractice, appeals, complaints, reasonable adjustments and regulatory reporting.
• Provide expert advice and leadership on assessment, quality and compliance matters across the organisation.
• Support the ongoing development and growth of The King's Trust Qualifications offer and its impact on young people.

Join us and help ensure every qualification awarded by The King's Trust is underpinned by quality, integrity and a commitment to creating better futures for young people.

What happens next?  

Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Head of Assessment & Quality? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of the Head of Assessment & Quality! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Information and Advice Manager 36.25 hours per week Ref IAM726

Hours to be worked flexibly Monday to Friday between 8am and 6pm

Ref: £30-33K per annum, plus pension and 30 days annual leave plus public holidays  

An exciting opportunity for an experienced or aspiring manager to lead our Information, Advice and Welfare Benefits Service, supporting people aged 50 and over to live the life they choose and to obtain the benefits and services to which they are entitled.

We are looking for an experienced and motivated Information and Advice Service Manager to lead our highly regarded service and support the continued development of our advice offer. This is an exciting opportunity to manage a skilled team, maintain high-quality standards, and help shape services that make a real difference to older people in Sheffield

You will have the ability to lead and develop a specialist team of advisors, have excellent time management and IT skills, be comfortable managing a case load of customers and organising our response to high levels of demand for our services. You will be a people person, highly organised and skilled at practical problem-solving and planning. You will be passionate about promoting older people’s independence.

You will work collaboratively with colleagues, partners and funders to develop services that respond to the needs of older people across Sheffield. The role includes responsibility for service performance, quality assurance, safeguarding, financial monitoring and the achievement of contractual and funding outcomes.

Why Work for Age UK Sheffield?

Age UK Sheffield is a trusted local charity supporting people aged 50 and over to live independently, improve their wellbeing and maintain social connections. Our services are recognised for their quality, compassion and holistic approach. We are committed to creating a supportive workplace where staff can develop their skills and make a meaningful difference every day. If you are passionate about delivering excellent advice services and leading a team that helps older people live better lives, we would love to hear from you.

Closing date for applications: 12pm - 8th September 2026. 

Interviews will be held w/c 14th September 2026

All posts are subject to a Disclosure and Barring Service check.  CVs are not accepted.

We value diversity and are committed to be representative of the communities we serve. We are a Mindful and Disability Confident employer. 

To act as the organisational lead for St Basils’ feedback processes, ensuring the effective implementation of St Basils’ Comments, Complaints, and Compliments Policy. The postholder will oversee the complaints and feedback processes in their entirety, ensuring complaints are handled promptly, fairly and resolved with well‑evidenced outcomes.

The Complaints Manager will have a thorough understanding of the Housing Ombudsman’s Complaints Handling Code requirements and will be responsible for ensuring compliance with the Code and for producing and submitting the relevant regulatory reporting.

The postholder will implement and lead an organisation‑wide lessons‑learned framework from complaints outcomes, driving change that improves services for thousands of young people, making sure they feel heard and respected.

37 hours per week / permanent / Monday - Thursday 9am - 5pm; Friday 9am - 4.30pm / Based onsite in Hove, this role also involves regular weekly visits to our properties across Sussex. To support this travel, you will need a full UK driving licence and access to a vehicle.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

We are seeking a proactive, tenant-focused Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties.

Reporting to the Income and Property Manager and working as part of the Asset Management Team, you will play a key role in ensuring our general needs properties are well-managed, compliant with all relevant regulations, and provide safe, secure homes for our residents. This role combines housing management responsibilities with oversight of property compliance, requiring strong organisational skills, attention to detail, and a commitment to excellent customer service.

The role involves overseeing tenants throughout their housing journey, conducting home visits, managing tenancy matters, coordinating repairs, and ensuring properties remain safe, compliant, and meet the Decent Homes Standard.

You will work closely with tenants, contractors, and internal teams to maintain excellent housing services, manage compliance programmes, address damp and mould cases, and ensure adherence to housing regulations and safety standards.

You will also play a key role in safeguarding tenant safety, monitoring contractor performance, supporting income collection, responding to complaints, and championing tenant voice to drive service improvements.

Key areas of responsibility:

• Housing and tenancy management
• Resident engagement and support
• Repairs and maintenance coordination
• Property compliance and health and safety
• Damp, mould and disrepair case management
• Contractor and supplier management
• Income collection and tenancy enforcement
• Customer service and complaint resolution

Please also download the job profile (below), which includes the full role description and person specification.

This is an excellent opportunity for a housing professional with experience in housing management, property compliance, and health and safety. You'll be passionate about delivering high-quality, customer-focused services that make a tangible difference to people's lives and help ensure residents have safe, secure, and well-maintained homes.

Qualifications, Knowledge and Experience

• A minimum of a CIH Level 3 qualification in Housing, Housing Maintenance, Asset Management, Letting and Managing Residential Property, or Housing Practice/Services (desirable)
• We will also consider candidates who can demonstrate significant relevant experience in property compliance, building safety, or health and safety, or who hold a recognised City & Guilds, IOSH, or NEBOSH qualification
• Awareness of the Housing Health and Safety Rating System (HHSRS), or a willingness to develop expertise in this area, to support YMCA DLG's commitment to providing safe, compliant, and high-quality homes
• Significant experience within the social housing sector, ideally in housing management, resident engagement, or customer-focused service delivery roles
• Experience working for a Registered Provider, housing association, local authority, or other social housing organisation
• Demonstrable experience of working within a regulated housing environment, delivering housing management and property compliance services while building positive relationships with residents and stakeholders
• Experience supporting tenancy-related processes, including starter and continuation documentation, to help residents sustain successful tenancies
• Experience of working within a psychologically informed environment and applying trauma-informed approaches is desirable; training can be provided
• Strong experience in auditing, data collection, record management, and maintaining accurate housing management systems
• Experience coordinating and monitoring contractors to ensure works are delivered safely, efficiently, and to the required standard
• Proven ability to engage effectively with residents, contractors, local authority departments, partner agencies, and regulatory bodies
• Experience of income collection, tenancy sustainment, and arrears management within a social housing setting
• Good working knowledge of housing legislation and statutory compliance requirements, including fire safety, gas safety, electrical safety, water safety, and resident access arrangements for compliance works
• Ability to identify, promote, and embed best practice across teams and services

CLOSING DATE: Wednesday 16 September at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

This role presents a rare and fantastic opportunity to join our small, committed team of staff running a well-respected local charity with the support of a large team of highly trained volunteers. Our current post holder has been a huge asset over the last 6 years in updating and streamlining all our finance systems, but is making the move to a full time role locally.

Our charity focus is primarily helping families with pre-school children who are experiencing additional challenges, with an additional project for primary school age children and their parents to improve relationships through therapeutic play approaches.

If you like a hands on, multi-tasking role, covering all aspects of a small charity's finance functions, working within a hugely warm, friendly environment, knowing your work significantly contributes to the fantastic work of this local charity, then this part time role would suit you well.

DBS Check (Enhanced Level) will be required.  8% Pension contribution.

Are you ready to embrace a role that’s as diverse as it is rewarding? At YMCA Doncaster, we’re looking for someone who is able to step in wherever needed to keep our operations running smoothly. As a vital member of our team, you’ll be at the forefront of our work, ensuring that young people are able to thrive at the YMCA.

Flexibility is key, and you will be ready to take on duties across duty cover, administration, assessment and sustainment, as well as acting as Duty Manager and tackling issues as they arise.

You will already have experience of being responsible for people, resources or buildings although that may be from a range of situations at work or elsewhere. You will have great organisational and technology skills and be able to manage a complex workload with varied responsibilities.

We’re open to candidates from all sectors with transferable skills, a genuine interest in contributing to the work of the YMCA and a positive attitude that sets the tone for others.

Hours of Work

40 hours plus On Call duties.

Work will be on site and across the whole 24/7 rota, depending on where cover is needed.

For the first two to three months, the majority of your time is likely to be spent on hostel cover shifts to give you a strong practical understanding of our core work. 

The On Call provision is in place at all times, including weekends, nights and Bank Holidays, and is covered on a rota basis with three or four individuals.

We are able to take a reasonable number of other committments into consideration when planning the On Call rota, with each person doing an equal share of Bank Holidays, weekends and everyday cover. 

Main Responsibilities

• To cover frontline duties, including accommodation duty cover, attending reliably and on time in order to ensure continuous cover.
• To act as a Duty Manager, including dealing with any staffing or other issues arising during periods of duty in accordance with set procedures.
• To provide an out-of-hours On Call service on a rota basis with two or three others, responding effectively to concerns.  This will include finding cover in the case of sickness or other absence, or covering a shift at very short notice when no other cover is available. 
• To take on appropriate administrative, leadership, reviewing or project duties including during periods of illness, leave and vacancies.
• To take on delegated responsibilities for young people who need additional practical help to start and sustain their residence at the YMCA.  This is likely to include focussed work on benefits, budgets, housekeeping and similar.  
• To administer and oversee applications for accommodation, including obtaining supporting information from other agencies, assessing support and other needs and interviewing applicants.
• To oversee rent calculation, arrears procedures and benefit claims.
• To collate and report on other performance measures and statistics as required. 
• To keep financial and other records as required. 
• To contribute to the selection and induction of new staff and volunteers.
• To oversee minor and / or occasional staffing issues as required, and to take responsibility for particular staff and volunteers over longer periods.
• To contribute positively to relationships with other organisations.
• To take an active approach to the role and to be able to work on own initiative within set procedures.
• To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
• Other reasonable duties as required from time to time by the Line Manager.

Person Specification

• Experience in a similar or related role.
• Able to attend shifts reliably and on time in order to ensure continuous cover.
• Able to demonstrate resilience and adaptability across roles, responsibilities and work patterns needing cover in immediate or long term situations, showing a positive ‘can do’ attitude and setting the tone for other staff during times of particular pressure.
• A commitment to the wellbeing and development of young people, including those with a range of personal and social vulnerabilities.
• Experience of taking responsibility for people, resources or buildings.
• Able to demonstrate sufficient presence, confidence and professionalism for undertaking a management role.
• Able to cover On Call duty, to remain within receiving range of the mobile phone at all times, and to be on site within two hours in the event of an emergency situation.
• Computer literate, able to use Microsoft Word and Excel to a high standard, and able to use technology in devising and using procedures, gathering information and using a range of online software.
• Excellence in written communication and a strong command of grammar. 
• Comfortable working with financial transactions and calculations, and with keeping financial records.
• Able to manage a complex and varied workload effectively and accurately and an ability to prioritise appropriately without supervision. 
• Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.
• Able to react appropriately in challenging situations, using set procedures to support decision-making.
• A clear understanding of the importance of confidentiality and appropriate relationships. 
• Able to uphold the vision and values of YMCA Doncaster.

Just Finance Foundation (JFF) is looking for an experienced Governance and Operations Manager to join us at an important point in our development.

We are a national charity working to change how children grow up with money. Every day, children are learning about money - through what they see, hear, and experience - but not all of it builds confidence or choice. By supporting parents, carers, and educators to teach money in ways that are simple, practical, and engaging, we make financial learning part of everyday life. This means children can grow up confident in making choices and equipped with skills that support their wellbeing now and into the future.

JFF currently operates within the Church Urban Fund (CUF) group, which has supported our development and provides a number of shared services. We are now preparing to become an independent charity and this new role will play a central part in making that transition work.

Working closely with our Director and trustees, you will help coordinate the move to independence while building the governance, systems and ways of working we need as a small, well-run charity.

This is a broad, hands-on role for someone who enjoys making organisations work better. You might be keeping a complex transition plan moving, supporting effective Board governance, improving an operational process, working through an issue with a supplier or adviser, or helping the Director make sense of a complex organisational question.

You won’t need to be an expert in everything. What matters is that you have strong operational judgement, can bring clarity to complexity, know when to involve specialist expertise, and are comfortable taking responsibility for getting things done.

We are particularly interested in people with significant experience in governance, operations or organisational management who can work confidently with senior leaders, trustees, advisers and external partners. Experience in a charity or purpose-led organisation, or of organisational change or separation, would be an advantage.

For full details of the role, responsibilities and person specification, please read the accompanying Job Description.

The role is home-based for three days per week, with occasional travel and approximately six evening Board meetings each year.

How to apply

Please submit a CV and supporting statement explaining how your experience meets the role requirements to email address provided by 11.59 on 13th September 2026. If your experience covers most, rather than every, point in the person specification, we still encourage you to apply.

JFF is an inclusive organisation and we welcome all applications. We want our workforce to be truly representative of the communities we serve. Diversity is an asset to our organisation and helps us create an inclusive, welcoming environment for all.