Quality and compliance manager jobs

Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy.

We are now seeking an Office & Facilities Manager to join our Training & Prevention team at this pivotal time. This opportunity is available as permanent position.

As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities.

The Office & Facilities Manager will:

• Lead on day-to-day office operations and facilities management
• Line manage the reception/administrative team
• Ensure compliance with Health & Safety, GDPR, and organisational policies
• Maintain a safe, welcoming, and efficient environment for staff and survivors

The role is central to ensuring our spaces support the delivery of high-quality, trauma-informed services.

Why Apply?

This is a fantastic development opportunity to:

• Step into a management position
• Expand your experience in facilities, compliance, and operations
• Play a key role in supporting safe and effective service delivery
• Contribute to an organisation making a meaningful difference

Who We’re Looking For

You can demonstrate:

• Experience in office and/or facilities management
• Strong organisational and administrative skills
• Confidence in managing systems, processes, and compliance
• Experience supervising or coordinating staff
• Knowledge of Health & Safety and data protection requirements
• A commitment to RCSL’s feminist ethos and survivor-centred approach

Key Responsibilities

• Manage office systems, processes, and administrative functions
• Oversee building maintenance, contractors, and facilities operations
• Lead on Health & Safety compliance, inspections, and reporting
• Support data protection compliance in line with GDPR
• Coordinate space planning, office upkeep, and service needs
• Line manage reception/admin staff, delegating workload and supporting performance
• Ensure the office environment reflects RCSL’s values and standards

Safeguarding and Safer Recruitment 

Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards. 

This includes: 

• Promoting the safety and wellbeing of children, young people and adults at risk 
• Identifying and reporting safeguarding concerns 
• Following organisational safeguarding policies and procedures 
• Supporting a culture where everyone feels safe, respected and supported 

Our safer recruitment processes include: 

• Values-based interviews 
• Verification of identity, qualifications and employment history 
• Reference checks 
• Enhanced DBS checks where required 
• Safeguarding training and supervision 
• Equality, Feminist Commitment and Values. 

Intersectionality and Reasonable Adjustments 

We recognise that experiences of sexual violence are shaped by intersecting factors such as: 

• Race and ethnicity 
• Disability 
• Sexuality and gender identity 
• Socioeconomic background 
• Immigration status 
• Faith and culture 

Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. 

Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: 

• Alternative interview formats or timings 
• Additional time for written tasks 
• Accessible documentation 
• Support relating to disability, neurodivergence or health needs 
   

Learning and Development 

As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.
 
Interview Process 

Shortlisted applicants will be invited to an interview, conducted via MS Teams.
 
Stage one: MS Teams with the Director of Finance & Resources Manager and two other panel members.

The whole process from advertisement to appointment, may take up to 3-4 weeks.
 
Post holder will be required to undertake Enhanced DBS
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

The interview will explore experience and approach to: 

• Safeguarding 
• Equality, diversity and inclusion 
• Wellbeing and feminist practice 
• Trauma-informed therapeutic work 
• Leadership responsibilities relevant to the role 

This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.

GDPR Statement

Rape Crisis South London will process personal information provided during the recruitment process in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information submitted as part of your application will be used solely for recruitment, selection, safeguarding, and employment-related checks. For unsuccessful candidates, application data will be retained for up to six months before being securely deleted. By submitting an application, you acknowledge that your personal data will be processed for recruitment purposes. For further information, please contact.
How to apply 
Please submit: 

• Your CV and a cover letter outlining your suitability for the role
• Interview date(s): Rolling basis

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.

AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences 

The West Yorkshire Programme Manager will be responsible for the strategic and effective organisation of tutoring programmes delivered in primary, secondary and post-16 settings within West Yorkshire. You will be responsible for ensuring that our tuition programmes operate effectively and efficiently on a day-to-day basis. The West Yorkshire Programme Manager will lead a team and will share with schools, local authorities and multi-academic trusts the full range of Tutor Trust services, to further promote our work.

Job Responsibilities:

Strategic Partnerships & Stakeholder Engagement

• Act as the primary point of contact for senior leaders in schools, MATs, and the wider education sector across West Yorkshire.
• Secure and deliver presentations to school and college leaders to expand Tutor Trust’s network of partner institutions.
• Collaborate with the Strategic Operations Manager to develop and implement regional strategies for partnership growth.
• Promote Tutor Trust’s tuition services across the region and represent the organisation at stakeholder events.

 Programme Leadership & Delivery

• Lead tuition delivery across primary, secondary, and post-16 settings in West Yorkshire.
• Line manage the West Yorkshire Programme Coordinator and Programme Administrator to ensure effective project execution.
• Support the Strategic Operations Manager in guiding and developing the Programme Coordinator team.
• Deputise for the Strategic Operations Manager when required.

 Operational Oversight & Data Management

• Ensure accurate collection and reporting of impact data from tutors and partner institutions to support quality assurance, financial processes, and performance monitoring.
• Contribute to the development and tracking of tutoring targets and KPIs for internal and external reporting.
• Maintain accurate records on tuition progress using internal and external databases.
• Support internal communication systems to ensure timely and appropriate information sharing across teams and stakeholders.
• Manage the upload of Tuition Request Forms for West Yorkshire tuition assignments.

Safeguarding & Compliance

• Lead on monitoring and reporting all safeguarding concern processes, within your teams, ensuring all concerns are reported promptly to the Designated Safeguarding Lead or deputies, and helping to promote and foster a culture of vigilance and accountability across The Tutor Trust. 
• Take lead responsibility for monitoring safeguarding processes within your teams.

Tutor Recruitment & Development

• Support the recruitment and onboarding of tutors in collaboration with the recruitment team.
• Contribute to the training and development of new tutors, ensuring alignment with organisational standards.

 General Duties

• Assist with the planning and delivery of events for a range of stakeholders.
• Attend regular Partnership Operations team meetings led by the Programme Director.
• Undertake any other responsibilities commensurate with the role and grade.

 Person Specification

Strong candidates for this role will demonstrate a solid track record of performance, possess excellent IT and English skills, exhibit strong interpersonal and diplomatic abilities, and show initiative in their approach.

Skills

Leadership & Management

• The ability to lead, build and maintain successful teams and develop professional relationships.
• Demonstrated success in achieving targets and managing responsibilities effectively. 
• Strong business development skills to promote The Tutor Trust professionally. 

 Communication & Stakeholder Engagement

• Excellent written and verbal communication skills, with the ability to build rapport and engage effectively with internal and external stakeholders across all levels and sectors.
• Be able to write fluently, to think clearly and to grasp new concepts quickly.

Organisational & Time Management

• Proven experience in programme and project management.

• Strong organisational and time-management skills.
• The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard.

Technical Proficiency

• Strong proficiency in Microsoft 365 and general IT systems. 

• Experience with CRM (Salesforce preferable) and other software platforms (preferred). 

Sector Knowledge

• Knowledge of the education landscape in West Yorkshire (advantageous).

• Educated to degree level or equivalent relevant experience. 

Attributes

• Committed to safeguarding children and young people, and willing to undergo DBS clearance.
• Alignment with the goals, ethos, and mission of the Tutor Trust.
• Empathy for disadvantaged and vulnerable learners. 
• Enthusiastic and proactive in contributing to organisational growth and success.
• Demonstrates leadership through sound decision-making and effective prioritisation.
• Excellent time-management and attention to detail.
• Strong interpersonal skills and a collaborative working style.
• Willingness to work outside standard hours when required

Post Title: West Yorkshire Programme Manager

Responsible to: Strategic Operations Manager

Salary: £35,000 per annum

Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays), Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.

How to Apply

To apply, download an application form, an equality and diversity monitoring form and send your completed documents to the email provided on the website.

Job Role: Service Manager – MOTS & SHAP

Salary: £34,505 per year

Hours: 37.5 hours per week - The service operates Monday to Friday between 8:00am and 8:00pm, and weekends between 10:00am and 3:00pm. The Service Manager will be required to work a rota of shifts, typically including 8:00am to 4:00pm, 10:00am to 6:00pm and 12:00pm to 8:00pm, Monday to Friday, with some weekend working to support service coverage.

Contract type: Permanent

Location: Shepton Mallet

Additional information:

• • Participation in an on-call out-of-hours rota.
  • Valid driver's licence and access to your own vehicle (business insurance will be required for work-related travel).
  • Regular travel between services and partner organisations may be required.

About Alongside

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for!

About the Role

As Service Manager, you'll lead our MOTS (Mendip Off The Streets) & SHAP (Single Homelessness Accommodation Programme) services in Shepton Mallet, providing operational leadership and supporting teams to deliver high-quality, person-centred services for people experiencing homelessness and social exclusion.

You'll be responsible for managing day-to-day service delivery, ensuring contractual and organisational standards are met while creating a positive, supportive environment where both staff and clients can thrive. Working closely with internal colleagues, commissioners and external partners, you'll drive continuous service improvement and ensure positive outcomes for the people we support.

This is an exciting opportunity for an experienced manager who is passionate about leading teams, developing services and making a lasting difference within the local community.

What you'll be doing

• • Lead and manage local teams, providing effective supervision, support and performance management.
  • Oversee the delivery of high-quality, person-centred services that achieve positive outcomes for clients.
  • Ensure services meet contractual requirements, organisational standards, safeguarding responsibilities and agreed KPIs.
  • Build strong relationships with commissioners, partner agencies and local stakeholders to improve opportunities for clients.
  • Manage budgets, performance reporting and operational compliance across the service.
  • Drive continuous service improvements while promoting Alongside's values and a positive team culture.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to undertake other duties that are broadly in line with the responsibilities of the role.

You can view the full job description by clicking here.

What we're looking for

• • Experience managing teams within homelessness, housing, social care or a related support service.
  • Strong leadership, communication and people management skills, with the ability to motivate and develop others.
  • Experience managing service performance, budgets and achieving quality standards and contractual targets.
  • A commitment to delivering person-centred, trauma-informed support and building positive relationships with partners.
  • A full UK driving licence and access to your own vehicle, with flexibility to participate in the on-call rota.

There are many great reasons to join our team!

• • Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan.
  • 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing to 30 days after four years' continuous service.
  • 30% staff discount at our charity shops.
  • A generous and competitive pension scheme.
  • Great opportunities for career development and free monthly training sessions from experienced facilitators.
  • Blue Light Card eligibility, offering discounts on thousands of brands.
  • A supportive culture where staff feedback is valued and regular supervisions are encouraged.
  • Reflective Practice sessions facilitated by external professionals.

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action Plan demonstrating our commitment to creating an inclusive culture. We welcome applications from people of all backgrounds and cultures, particularly those currently underrepresented within our workforce. We also encourage applications from people with lived experience.

We are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you require any reasonable adjustments or additional support during the recruitment process, please let us know. We welcome applications in all formats.

DBS Checks

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. A criminal conviction will not necessarily prevent employment; each disclosure will be considered fairly and in line with our Data Protection Policy.

Please note: We reserve the right to close this vacancy once a suitable candidate has been identified. Early applications are encouraged.

AT KSAAS, the Operations Manager leads the day-to-day management of the office and administration team, oversees organisational operational and administrative systems, and acts as the key point of contact for all operational matters. They work collaboratively with the leadership team to develop, implement, evaluate and improve organisational operational policies and procedures, ensuring legal compliance, ethical working, effective service coordination and high standard client, staff, partner and stakeholder experience. They line manage the administrative staff and coordinate the volunteering & training services. At KSAAS, the operations lead is supported directly by the CEO, Head of ISVA Services & Head of Therapeutic Services and indirectly by the Board of Trustees.  We are looking for a candidate who has extensive experience of administrative or operations roles, preferably at manager level, and able to work in the Canterbury office several days a week. 

Kent Sexual Assault & Abuse Service is a feminist organisation that firmly believes that sexual violence against women and girls arises from the patriarchal social structure in our society.  We believe this social structure causes and propagates gender inequality and that sexual violence is one tool that is used to control women and girls as part of this social dynamic.  We recognise the sexual violence affects people of all genders and provides a safe space for all survivors of sexual violence across Kent & Medway, where they can access the high-quality trauma-informed specialist practical and therapeutic support they need to recover from the impact of sexual violence and rebuild their lives.

Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.

PURPOSE OF POSITION

This role will be responsible for developing and reviewing organisational standards of support in line with contractual and regulatory standards, leading on quality assurance, performance monitoring, and continuous improvement as well as supporting compliance and regulatory requirements.

To lead on the development of new models of support practice which are person centred and trauma informed, working closely with operational managers, frontline teams, and the Head of Compliance, the post-holder will ensure that services delivered to vulnerable adults are safe, effective, person-centred, compliant, and consistently achieving positive outcomes.

The role will provide strategic oversight of quality and performance data, lead on the interpretation and analysis of operational and compliance information, identify emerging risks and trends, and support leaders to implement improvements. The post-holder will also drive organisational learning, promote consistency in practice across services, and lead the development of a robust framework to capture and embed the resident voice in service delivery and improvement. Enabling residents to have a significant contribution in shaping services and contributing to an inclusive and safe community. In addition, this will support contributing to achieving the social housing consumer standard around transparency, influence and accountability.

RESPONSIBILITIES & ACCOUNTABILITIES

Quality Assurance and Performance Oversight

• Lead the quality assurance function across support services

• Review and analyse and interpret quarterly performance, identifying risks, trends, gaps, and areas of concern, as well as providing solutions

• Provide comprehensive analysis and evidence-based recommendations to operational and senior management teams

• Ensure quality standards are consistently applied across all services

• Monitor service delivery against contractual, regulatory, and organisational standards

• Produce high-quality reports identifying key findings, themes, risks, opportunities, and improvement actions to support strategic and dynamic problem solving, as well as continuous improvement

• Maintain oversight of our Service Improvement Plan and monitor progress against agreed actions and outcomes

Data Analysis and Insight

• Lead on the collection, interpretation, and deep analysis of operational, performance, quality, compliance, and outcome data

• Translate datasets into meaningful insights to support informed decision-making

• Identify emerging trends, performance risks, and opportunities for service enhancement

• Produce executive summaries and reports for senior leadership teams and governance meetings

• Use data to drive continuous improvement and demonstrate service impact

Development of Support Practice

• Be responsible for developing person centred and trauma-informed practice standards for our support services

• Contributing to creating a Psychologically Informed Environment across the organisation

• Develop our reflective practice offer across all services

• Lead on the development and implementation of an accredited programme of independent living skills activities for our residents

Impact and Performance Management/Reporting

• To lead on impact and performance, providing leadership and line management to Impact Specialist

• Lead and facilitate regular KPI and performance review meetings with Frontline Management and services

• Challenge and support managers to understand performance outcomes and develop improvement plans

• Track progress against agreed targets and improvement actions

• Ensure accountability and ownership for quality and performance outcomes across services

• To maintain up to date project management and reporting records

• To write and present regular reports for senior management and external stakeholders/partners, on the development and progress of Quality Assurance.

• To contribute to the updating of InForm to capture performance requirements

Practice Development and Workforce Support

• Design and deliver workshops, quality forums, and learning sessions for frontline staff and managers

• Promote consistency of practice across all services

• Share learning from audits, complaints, incidents, safeguarding concerns, resident feedback, and performance reviews

• Develop resources and tools to support high-quality, person-centred service delivery

• Foster a culture of continuous learning, accountability, and quality improvement

Resident engagement and accountability

• To lead on the development of a programme of resident engagement, empowerment and involvement, which targets resources to build strong, sustainable support services that engage proactively with local communities

• Establish meaningful opportunities for residents to influence service design, delivery, and improvement through expression of voice, listening, connecting and motivating each other; promoting a culture of co-production

• Develop methods for gathering, analysing, and responding to resident feedback

• Ensure resident experiences and outcomes are reflected within quality assurance processes

• Provide leadership and management of Resident Engagement Specialist

General

• To attend internal meetings as and when necessary, for example Directorate, Management and Planning meetings

• To undertake such other duties within the competence of the post holder which may be required from time to time.

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

• Experience supporting rough sleepers and homeless people with complex needs, including mental health, substance use and physical health.

• Experience developing and reviewing quality frameworks, audits, service standards, action plans and improvement processes.

• Experience developing and implementing monitoring, evaluation and learning frameworks.

• Understanding of safeguarding and MARAC processes.

• Experience of reflecting critically upon own practice in order to improve the experience for service users

Skills, knowledge & Abilities

• Strong organisational and project management skills, with confident use of Microsoft Office and digital recording, analysis and reporting systems.

• Strong understanding of issues affecting rough sleepers and homeless people with complex needs, including barriers to accessing services, sustaining accommodation and engaging with support.

• Strong analytical skills, able to interpret performance, safeguarding, complaints, incidents, outcomes and resident feedback data into clear recommendations.

• Strong communication and facilitation skills, including leading workshops, learning sessions, reflective practice and quality forums.

• Ability to produce clear reports, briefings and presentations for managers, senior leaders, commissioners, boards and governance forums.

• Sound knowledge of safeguarding, risk assessment, confidentiality, information governance and professional boundaries when supporting vulnerable adults

• Strong understanding of anti-discriminatory practice.

• Good case-management recording skills, ideally with experience of InForm.

Personal qualities

• Flexible and resilient

• Patient and pro-active

• Personable and energetic

• Self-motivated

• High attention to detail and accuracy

• Commitment to the values of compassion, collaboration, inclusion and growth

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

We are seeking an experienced and passionate Safeguarding Manager to lead and strengthen safeguarding practice across our organisation.

This is a unique opportunity to play a pivotal role in ensuring that children, young people and adults at risk are protected, supported and empowered through robust safeguarding processes, effective case oversight and a culture of continuous learning.

Working closely with senior leaders, managers and safeguarding representatives, you will provide both strategic leadership and operational expertise, ensuring safeguarding remains at the heart of everything we do.

As our Safeguarding Manager, you will be the organisation’s operational lead for safeguarding, providing expert advice and oversight across a wide range of services including housing, counselling, helpline, outreach, retail, volunteer programmes and national office functions.

You will:

• Lead safeguarding practice across the organisation.
• Review and oversee safeguarding concerns and complex cases.
• Line manage and develop Safeguarding Representatives.
• Monitor safeguarding quality, compliance and organisational risk.
• Produce safeguarding reports and assurance information for senior leaders and trustees.
• Lead safeguarding audits, reviews and continuous improvement initiatives.
• Oversee the effective use of our safeguarding case management system.
• Develop and deliver safeguarding training across the organisation.
• Build strong relationships with statutory and voluntary sector safeguarding partners.
• Ensure policies, procedures and practice remain aligned to current legislation and best practice.

About You

We’re looking for someone with significant safeguarding experience who can confidently provide leadership, challenge and support across a diverse organisation.

You will have:

Essential

• Significant experience managing safeguarding concerns involving children and/or adults at risk.
• Experience supervising safeguarding practitioners or safeguarding leads.
• Strong knowledge of UK safeguarding legislation and multi-agency safeguarding processes.
• Experience developing safeguarding policies and procedures.
• Experience delivering safeguarding training.
• Experience producing reports and presenting information to senior stakeholders.
• Excellent judgement and decision-making skills.
• Strong analytical and organisational abilities.
• Outstanding written and verbal communication skills.
• The ability to influence, coach and support others.
• A relevant professional qualification or substantial equivalent safeguarding experience.
• Safeguarding Level 3 qualification.

Desirable

• Experience within supported housing, health, social care, charity or voluntary sector settings.
• Experience using electronic safeguarding case management systems.
• Advanced safeguarding qualification (Level 4/5 or equivalent).
• Safeguarding Trainer qualification.
• Management qualification.

About Life:

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Our services include:

• Supported housing and community support
• Counselling and skilled listening
• Free pregnancy tests and baby supplies

Our values

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £32,000 per annum for 28 hours

Hours: 28 hours per week

Location: Home based with Occasional Travel for High Level Cases

Benefits:

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave (applicable after 1 years service)
• Extra annual leave for long term service
• Company Pension Scheme
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality:

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.

Job Title:Quality Assurance and Training Programme Lead 

Internal Job Title:Practice Improvement and Training Programme Lead 

Hours: 35 per week (full time) 

Location:Home-based withregular travel across England. 

Contract: Permanent

Salary:£43,183 per annum (London weighting £48,364) 

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments. 

About the programme

The Faith & Community Development Team supports and strengthens community and faith-based responses to homelessness across England. This role will help shape Housing Justice’s national programme of quality improvement, training and best practice for community and faith-based homelessness services, using insight from our flagship Quality assurance framework, Impact Portal, existing research, and partnership engagement to continue the development of practice standards, resources and learning opportunities for the network. 

About you

We are seeking an experienced and organised programme lead with a strong understanding of homelessness, housing policy and practice, and quality improvement. You will bring strong written and verbal communication skills, including presenting and facilitating, drafting reports, quality mark standards and guidance. You will also be comfortable managing multiple priorities, managing a small team, working with data and monitoring information, and building positive relationships with local authorities, funders, sector partners and organisations in the Housing Justice network. 

About the role

The successful candidate will lead the development and delivery of Housing Justice’s national quality improvement, training and best practice work for community and faith-based homelessness services across England. You will oversee the continued development of the Quality Mark accreditation scheme for emergency accommodation providers, lead the creation of a new Quality Framework for day services, develop an Emergency Accommodation Toolkit, and deliver training, learning events and communities of practice. 

The postholder will provide leadership to a small team, with line management responsibility for up to two members of staff, and will work closely with partners to strengthen service quality, safety, effectiveness and sustainability across the sector. 

Benefits

• 29 days annual leave, 3 of which are fixed between Christmas and New Year. This is in addition to bank holidays and pro-rata if part time. 

• After 3 years of serviceyou are entitled to one additional day of holiday for each additional year of service, up to a maximum of 5 additional days, pro-rata if part time. 

• We offer flexible working. Not all posts can be made flexible, but where possible we operate core hours of 10 – 3pm, with employees able to flex their working day around these. Any flexibility is at the discretion of the line manager and relevant senior manager. 

• As this role is offered as hybrid, we will provide some financial support to get you set up with appropriate equipment. 

• We offer an employee assistance programme through Spectrum Life, which can be used by you and your family for a range of advice and support. 

• We offer a cycle-to-work scheme. 

How to apply

If this sounds like the opportunity for you, please read the attached job description and fill out the application form (accessed by clicking ‘Apply’), describing your capabilities for each of the numbered points in the person specification. Please note that we do not accept CVs. 

Cloudesley is recruiting a new permanent, part-time Finance Manager (2.5 days per week). This varied role includes regular financial management tasks, reporting, budget setting, liasion with property and investment managers and lawyers, as well as policy development and advising Trustees on strategic issues.

About Cloudesley

Cloudesley is an independent charitable trust that makes grants to people, organisations and churches in Islington of c. £ 2million per year. Our grants budget is split equally between our Health and Church Grants programmes.

In June 2025, Cloudesley’s total assets were £57 million and the annual gross income was £1.5 million. Currently, around half of Cloudesley's endowment is held in financial market investments managed by Cazenove, and the other half is in c. 90 residential properties on the Cloudesley Estate in Islington. To fund its work, the charity uses income and a prudent element of capital gains generated from both the investments and properties.

This is an interesting time to be joining Cloudesley as it continues to manage its finances to ensure it can support both current and future needs in Islington, implements its property strategy, and helps to respond to the multiple challenges facing people, organisations and churches in Islington.

Finance Manager role

This wide-ranging role includes:

• Administration of regular financial transactions, including relating to grants and the charity's property assets
• Preparation and monitoring of annual budget
• Production of management accounts and a variety of financial, investment and property reports
• Preparation of draft annual accounts and work with the auditor
• Working with the charity's investment and property managers
• Working with a range of external advisers and lawyers on property matters
• Developing and advising on financial and endowment strategies

Staffing, governance and history

Cloudesley has a small team of four permanent staff. Staff work on a hybrid basis, with part of each week spent at the charity's office in King's Cross.

The charity has up to 15 Trustees at any one time, and a single corporate Trustee, Richard Cloudesley Trustee Limited. The Board of Trustees meets three times a year, and the Finance and Endowment Committee and Grants Committee meet quarterly. 

The charity dates back to 1517, when Tudor yeoman and Islington resident Richard Cloudesley wrote his will and left two 'Stony Fields' to Trustees. 

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team Background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. 

Key Responsibilities 

Management of local sites to ensure all services are available.

• Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
• Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.

Line management of a team to ensure objectives are set and met.

• Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
• Conduct regular one-to-one supervision, team meetings and performance reviews, providing constructive feedback and clear expectations.

Ensure compliance and the quality of advice required are achieved.

• Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
• Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.

Contribute to the team

• Be an active member of the Advice Services management team, contributing to service planning, operational improvements and organisational change.
• Work collaboratively with funders, partner organisations and colleagues across Toynbee Hall to support strategic priorities, projects and service development.

Other

• Provide visible leadership across multiple Toynbee Hall locations, ensuring consistency of culture, service delivery and operational standards.
• Travel across London as required, and occasionally elsewhere in the UK.

Person Specification

The successful candidate will demonstrate:

Essential Criteria

Experience and Skills

• Significant experience of managing frontline advice services and leading high-performing teams.
• Proven ability to provide technical supervision and support on complex debt advice cases.
• Up-to-date knowledge of debt advice legislation, FCA requirements, funding compliance and sector best practice.
• Strong IT skills, including Microsoft Office and case management systems.
• Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering and supervising FCA-regulated debt advice services.

Communication and Interpersonal Skills

• Excellent leadership, communication and interpersonal skills, with the ability to inspire and motivate others.
• Ability to build positive relationships with colleagues, partners, funders and external stakeholders.
• Excellent written and verbal communication skills.

Personal Attributes

• Inclusive, collaborative and approachable leadership style.
• Highly organised, proactive and solutions focused.
• Calm and resilient under pressure, with the ability to make informed decisions.

Commitment

• Demonstrates a strong commitment to Toynbee Hall’s mission, values and strategic objectives.
• Willingness to work across multiple Toynbee Hall and community locations.
• Willingness to undertake relevant training, including safeguarding and regulatory requirements.

Please note the right to work in the UK is a requirement of this role.

Please refer to the attached job description for more details.

Overview

The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.

Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.

Key Responsibilities

Salesforce administration and systems support

• Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
• Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
• Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
• Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
• Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows

Administrative support to the Quality Director and team coordination

• Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
• Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).

·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.

Research and special projects (Quality assurance, MEAL and learning)

• Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
• Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
• Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.

·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.

Pre-Committee Proposal Scrutiny

·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:

oProposals are internally consistent;

oProposed solutions credibly meet the identified needs;

oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;

oBeneficiary selection is conducted appropriately and can be justified;

oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;

oRelevant harms have been considered and mitigated;

oA proportionate M&E approach is in place;

oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.

·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.

·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.

Post-Committee Follow-up

·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)

·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.

Compliance, confidentiality, and continuous improvement

• Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.

·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.

Person Requirement

Essential

·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively

participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.

·Educated to degree-level or equivalent, with strong administrative and systems experience.

·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work

·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.

·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.

·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.

·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.

·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.

·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.

·Ability to produce clear reports/briefings and summarise research into practical recommendations.

·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.

·Discretion and good judgement when handling confidential/sensitive information.

Desirable

·Experience working in the charity, international development, or faith-based sector.

·Salesforce administration training/qualification (or equivalent CRM certification).

·Training in research methods, MEAL, data analysis, or quality/process improvement

·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.

·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).

·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).

·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.

·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.

·Experience working in a distributed/remote team environment.

Personal Qualities

·Service-minded and collaborative; enjoys enabling others to do their work effectively.

·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.

·Curious and methodical; able to work independently on research tasks and present findings clearly.

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work — no matter our job or nationality.

WSC operates a worker-driven structure that places migrant workers at the centre of our governance and decision-making. We deliver casework alongside worker-led organising and policy advocacy, supporting migrant workers in seasonal agriculture and social care to meet basic needs and to understand and exercise their rights, including through our Worker Power programme, which builds solidarity between workers and within communities.

This is a new, senior role bringing together fundraising and communications leadership at WSC. The Fundraising and Communications Manager will lead the strategic direction for both functions, with a particular emphasis on hands-on delivery of fundraising activity — building relationships with trusts, corporate partners and individual donors, and securing the income that underpins WSC's growth.

On the communications side, the postholder will set strategy, editorial direction and quality standards, working closely with and line managing the Communications and Movement Building Officer, who leads day-to-day content and campaign delivery. This is a role for someone who can operate strategically with the Executive Director and Board while remaining close to the detail of funding applications, donor relationships and income targets.

Key Responsibilities

Strategic Leadership

● Lead the development and delivery of an integrated Fundraising and Communications strategy that grows WSC's income and public profile in support of organisational goals.

● Advise the Executive Director and Board of Trustees on income generation, funding risk, and public positioning.

● Own annual fundraising and communications targets, budgets and KPIs, reporting regularly on progress.

● Work collaboratively with the team on both fundraising and communications work.

Fundraising (primary delivery focus)

● Lead on identifying, cultivating and securing funding from trusts, foundations, corporate partners and grant-making bodies, with hands-on responsibility for research, applications and relationship management.

● Develop diversified income streams, including individual giving, community fundraising and philanthropic support.

● Write and submit compelling funding proposals and grant applications, working closely with the Executive Director and programme colleagues to develop a strong case for support and evidence impact.

● Build and maintain funder relationships, including stewardship, reporting deadlines and site visits.

● Maintain the funder pipeline, income tracking and forecasting, and provide regular financial reporting to the Executive Director.

● Ensure fundraising activity complies with charity governance, fundraising regulation and data protection requirements.

Communications (strategic oversight and delegated delivery)

● Set the strategic direction for WSC's communications, ensuring it amplifies the voices of migrant workers and supports movement-building, policy influence and fundraising goals.

● Develop streams of work specifically targeting Scottish Government pledges on areas including fair work, human trafficking, migrant integration, housing and poverty, working with policy colleagues to shape public messaging.

● Provide direction, editorial oversight and quality assurance for content produced by the Strategic Communications Officer, including the website, social media, press, newsletters and campaign materials.

● Act as WSC's senior media contact, and through the Strategic Communications Officer ensure appropriate relationships are built with journalists to secure profile-raising opportunities on migrant worker rights, fair work and labour exploitation.

● Ensure consistent brand, tone of voice and values-led, worker-centred storytelling across all communications channels.

● Oversee communications that support fundraising campaigns, donor communications and public engagement.

Line Management

● Line manage the Communications and Movement Building Officer, including regular supervision, goal-setting and professional development.

● Support the Strategic Communications Officer to deliver day-to-day content, campaigns and movement-building communications activity in line with agreed strategy.

● Manage freelancers, agencies or consultants (for example design, digital or PR support) as required.

Governance & Reporting

● Ensure compliance with fundraising, charity, data protection (GDPR) and safeguarding legislation across fundraising and communications activity.

● Maintain accurate fundraising and communications databases (CRM, Mailchimp and similar), and provide regular reporting and analysis to the Executive Director and Board.

● Support the Executive Director and Board in reporting income and impact to funders, trustees and other stakeholders.

● Participate in the WSC Senior Management Team, helping review alignment of WSC’s work with strategic vision. 

Participation & Values

● Champion WSC's worker-driven governance model, ensuring workers' voices lead our fundraising and communications narratives.

● Collaborate with policy, casework and operations colleagues to align fundraising, communications and organisational priorities.

● Co-produce fundraising and communications outputs with workers, prioritising their voices, interests and concerns.

● Actively contribute to a values-led, inclusive and collaborative working culture.

Person Specification

Knowledge, skills and experience

Significant experience in fundraising, with a demonstrable track record of securing income from trusts, corporate partners and/or individual donors (Essential)

Experience developing and delivering fundraising and communications strategies (Essential)

Experience writing successful funding proposals, grant applications and funder reports (Essential)

Strong track record in communications, with experience overseeing brand, messaging and multi-channel content (Essential)

Experience managing staff (Essential)

Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences (Essential)

Experience of budget setting, monitoring and income forecasting (Essential)

Understanding of charity governance, fundraising regulation and data protection (GDPR) (Essential)

Experience using a CRM or donor database and digital communications tools (e.g. Mailchimp) (Essential)

Knowledge of, or strong interest in, labour rights, migrant rights and/or human rights issues (Essential)

Knowledge of accessible and inclusive communications, and values-led, ethical storytelling (Essential)

Strong project management and organisational skills, with the ability to manage multiple priorities (Essential)

Experience of media relations and press office activity (Essential)

Desirable experience:

Direct experience of migrant worker rights, labour exploitation or related sectors 

Experience managing external agencies, freelancers or consultants 

Media trained

Membership of the Chartered Institute of Fundraising

Lived experience of precarious work and/or the immigration system

Intermediate level or above of languages spoken by workers WSC partners with, e.g. Russian, Filipino.

Qualifications

● Advanced level degree or equivalent professional experience in Fundraising, Communications, Marketing, or a related field (Essential).

General Manager
Salary: £61,400 per annum
Contract: Permanent
Work Pattern: Full-Time 37.5 hours per week (5 days from 7)
Location: WWT Slimbridge, GL2

We are seeking an outstanding leader to manage and drive the performance of our award winning visitor attraction and wetland nature reserve in Slimbridge, Gloucestershire. Slimbridge is where wetland conservation began some 80 years ago with the founding of WWT – the wetland charity.

About The Role

This is a genuine opportunity to shape this amazing attraction, not just run it. Reporting into WWT’s central operations leadership, you will take full responsibility for the day to day operations leading a dedicated team of more than 60 staff and 250 volunteers to deliver our ambitious financial, visitor engagement and conservation objectives for the centre. In addition you will lead an exciting master-planning process working in collaboration with colleagues in the operations directorate, central leads and centre staff to deliver a plan that sets the site up for success over the next decade and unlocks significant funding.

WWT Slimbridge offers an amazing day out and a wonderful introduction to wetland wildlife and it is your responsibility to provide an unforgettable experience on each and every visit. Visitors can experience the spectacle of tens of thousands of wild birds, immerse themselves in wetlands teaming with life and get close to some of the world’s most amazing wetland birds and mammals. The site features adventure and water play areas, canoe safari, interactive exhibits and walk-through aviaries in addition to over 800 acres of wetland reserve with wildlife viewing hides, including a three-storey tower with magnificent views of the Severn Estuary.

The role has responsibility for all aspects of the site - working closely with the centre’s senior leadership team you will deliver excellence across the areas of trading and admissions, visitor experience and engagement, learning and marketing, living collections and the wetland reserve - a Ramsar wetland site, Special Protection Area (SPA) and Site of Special Scientific Interest (SSSI) on account of its internationally important wetlands. WWT's charity headquarters are also based at the Slimbridge site, and you will work closely with the team, jointly contributing to the delivery of WWT’s Wetlands are the way 2030 strategy.

About You

To be a success in this role you must be an experienced and professional manager and a great leader, comfortable with both operational delivery, visible on the floor leadership and the ability to input strategically at the highest level. You should be strong on financial and business numeracy, comfortable owning the P&L and able to deliver against ambitious and motivating targets while maintaining day-to-day performance.

You will have impeccable standards for cleanliness, health & safety and the visitor experience and a track record for building team performance and morale.

It is a busy and varied role and we are looking for someone with a wealth of experience and proven track record in a similar visitor attraction environment and you are now looking for your next role to be part of an organisation that has a very special place in people’s hearts.

Essential criteria:

• Educated to degree standard or equivalent
• Demonstrable and successful operations experience within a large visitor attraction or similar operation
• Demonstrable leadership skills, able to positively lead, motivate and continually develop teams and individuals, including volunteers
• Demonstrable ability to create a positive work culture in line with an organisation’s agreed values and behaviours, work collaboratively at all levels and lead by example
• Demonstrable and successful people management with experience in recruitment, training, motivation and performance management
• Demonstrable experience of identifying and developing commercial opportunities
• Demonstrable experience of the development and implementation of financial management plans, work programmes and budget controls
• Demonstrable experience of developing and delivering a masterplan or strategic plan and project management experience

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

This is a full time position working 37.5 hours per week, 5 days from 7.

Closing Date: Monday 14th September 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

About DadVocates

DadVocates is a new four-year project, funded by The National Lottery Community Fund, that will train, mentor and supervise young dads with lived experience of young fatherhood to act as volunteer peer advocates for young fathers going through children’s social care (CSC) proceedings, including Child Protection, Child in Need and Public Law Outline.

The project responds to evidence from our work with over 800 young dads, which shows that the majority felt negatively about CSC proceedings from the outset: many hold fatalistic expectations about losing contact with their children and are reluctant to engage. By matching young dads with a trained volunteer DadVocate at the earliest possible stage, the project aims to build agency, improve engagement and ultimately improve outcomes for children.

Over four years, the project will train 40 volunteer DadVocates, support 100 young dads through CSC proceedings, and deliver father-inclusive practice training to 160 social workers and other professionals across five local authorities. It will also co-design clear guidance on what good father-inclusive practice looks like within children’s social care teams.

This is a genuinely ambitious project, working at the intersection of lived experience, peer advocacy, social care practice and systems change. It was conceived by a young dad who is now a NEYDL trustee and qualified social worker and has been co-designed with 174 young dads over three years.

The role

The DadVocate Programme Manager will lead this project from the outset. You will recruit, train, mentor and supervise our volunteer DadVocates; chair and manage the project Steering Committee; lead the development and delivery of professional training for social workers; oversee monitoring, evaluation and funder reporting; and manage the project budget.

This is a programme management role, not a casework role. Cases are held by NEYDL’s Senior Young Dads Workers; the DadVocates you manage provide peer support within those cases. You will have direct relationships with young dad beneficiaries through steering committee meetings, evaluation sessions and learning events, but your primary responsibility is managing and supporting the DadVocates and the systems around them.

The DadVocates are young dads with lived experience of young fatherhood, not professional practitioners. They will need significant support, encouragement and professional development to operate effectively in what can be a challenging environment. The quality of that management and support is central to the success of this project.

You will work alongside training and research providers, closely with NEYDL’s Senior Young Dads Workers as the case holders and be supported day-to-day by the CEO.

What we are looking for

We are looking for someone with substantial experience, knowledge and competency working within the children’s social care and social work arena, alongside a track record of managing projects in the voluntary sector. The ideal candidate will bring both: professional grounding in children’s social care/social work and the programme management experience to lead a complex, multi-strand project over four years.

You will possess a deep understand of the children’s social care and social work system, be able to design and deliver training that changes professional culture and have the people management skills to support a team of volunteer young dads who are developing professional skills alongside their advocacy role. You will also need to build trusted relationships with young dad beneficiaries, social workers, academic partners and a range of local statutory and voluntary organisations.

We particularly welcome applications from people with lived experience of young fatherhood or young parenthood, from people with personal or professional experience of children’s social care proceedings (including professionally qualified social workers) and people from minoritised backgrounds.

What we offer

NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does.

In addition, we offer:

• 7.2 weeks’ annual leave per year, inclusive of statutory and public holidays
• 5% employer pension contribution
• A flexible hybrid working arrangement
• Regular supervision and fortnightly team meetings
• Funded professional development and training
• Mileage paid at 55p per mile for business travel
• The opportunity to lead a nationally significant project at the forefront of father-inclusive practice

Job purpose

To lead and manage the DadVocates project, a four-year National Lottery-funded programme training volunteer young dads as peer advocates for young fathers in children’s social care proceedings; delivering professional training to social workers; and working towards the embedding of father-inclusive practice across children’s social care teams in five local authorities.

Key responsibilities

1. Project management

• Take day-to-day responsibility for the management and delivery of the DadVocates project across all strands of activity
• Manage the project budget, monitor expenditure and liaise with the CEO and Finance Officer
• Update and maintain NEYDL’s Evaluation Framework with DadVocates-specific indicators and methodologies within the first two months of the project start date
• Ensure the project meets its funder milestones and KPIs, maintaining accurate records of outputs and outcomes
• Produce quarterly progress reports for internal review and contribute to annual funder reports
• Commission and manage the external evaluator for the four-year evaluation
• Identify and escalate risks and challenges to the CEO, recommending solutions

2. Steering Committee

• Chair and manage the project Steering Committee, which meets every two months and comprises young dads, NEYDL frontline staff, the safeguarding lead, social work professionals, related experts and academic partners
• Induct Steering Committee members, including young dads, into their roles, providing tailored support to ensure they can contribute confidently alongside professionals
• Use Steering Committee meetings to review progress, identify challenges and agree recommendations for the next period of delivery

3. Co-creating the DadVocate training programme

• Work with training and research providers, young dads and Steering Committee members to co-create a 100-hour peer advocacy training programme for volunteer DadVocates
• Deliver the DadVocate training programme alongside NEYDL staff and delivery partners
• Lead annual reviews of the training programme and update content in response to learning and feedback

4. Managing and supporting volunteer DadVocates

• Recruit and train 10 young dad volunteers per year (40 over four years), all with lived experience of young fatherhood
• Provide ongoing mentoring, supervision and wellbeing support to all active DadVocate volunteers: at least 50 hours per volunteer per year
• Set clear objectives for each volunteer, conduct regular appraisals and team meetings, and support their professional development and progression
• Recognise that DadVocates are young dads with lived experience rather than professional backgrounds, and provide the high level of structured support this requires, including supporting them to navigate professional environments with confidence
• Support the progression of volunteers into employment, further training and community leadership roles

5. Matching DadVocates with young dads in CSC proceedings

• Build and maintain referral pathways with social services, midwifery, Family Nurse Partnerships, Family Hubs and other local networks across target local authorities
• Match 100 young dads over four years with a volunteer DadVocate (10 in year 1, rising to 40 in year 4)
• Work closely with NEYDL’s Senior Young Dads Workers, who hold cases, to coordinate peer advocacy support within CSC proceedings
• Maintain oversight of active advocacy arrangements, ensuring DadVocates are appropriately supported and that safeguarding obligations are met at all times
• Engage directly with young dad beneficiaries through steering committee meetings, evaluation sessions and project learning events

6. Professional training for social workers

• Co-create professional training content with social workers and young dads on the Steering Committee, drawing on national research and NEYDL’s practice experience
• Deliver half-day induction training to 15-20 social workers per local authority at the outset of each area’s involvement, co-facilitated by young dads or DadVocate volunteers
• Deliver annual refresher training in each local authority
• Facilitate quarterly case review and learning meetings with social workers in each local authority, involving DadVocate volunteers
• Co-design guidance on what father-inclusive practice looks like within children’s social care teams, with social workers and young dads (first version in year 2; updated version in year 4)
• Organise and host two information-sharing events for social care professionals in years 2 and 4 (approximately 100 professionals per event)

7. Monitoring, evaluation and learning

• Coordinate data collection with young dads, DadVocate volunteers and social workers using NEYDL’s evaluation tools and new instruments co-designed for this project
• Produce annual evaluation reports and disseminate learning through NEYDL’s wider networks, events and conferences
• Share learning through stakeholder events, professional networks and NEYDL’s regular sector-facing activity

8. Safeguarding

• Ensure robust safeguarding arrangements are in place for all project activity, particularly for DadVocate volunteers operating within CSC proceedings
• Work closely with NEYDL’s Safeguarding Lead to ensure policies and protocols relevant to the project are current, understood and followed by volunteers and partners
• Act as first point of contact for safeguarding concerns arising within the DadVocates project

9. Collaboration and partnerships

• Work closely with NEYDL’s Senior Young Dads Workers as case holders, ensuring a joined-up and consistent approach to supporting young dads involved in the project
• Build and maintain relationships with academic, statutory and voluntary sector partners
• Work with the Business Development Manager to help secure longer-term Local Authority funding for DadVocates, using evidence of impact from the project to support conversations with Local Authorities and expand the project’s reach beyond the areas and targets in the original funding bid
• Represent NEYDL and the DadVocates project at external meetings, networks and conferences
• Contribute to NEYDL’s wider communications and engagement activity

10. Other

• Deputise for the CEO as required
• Report to the Board of Trustees in person or in writing on a quarterly basis as required

11. Standard clauses

• The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy
• The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times
• The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy
• This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment
• This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.