Quality and compliance manager jobs

Are you a values-driven leader who can bring rigour, clarity, and inspiration to complex systems of governance and performance?

Willen Hospice is seeking an exceptional Head of Governance, Performance & Improvement to shape and deliver the frameworks that will strengthen our resilience, accountability, and impact.

This is a pivotal opportunity to lead on corporate governance, policy and compliance, project oversight, and quality assurance—ensuring our hospice operates with the highest standards of transparency and effectiveness. More than that, you will champion a culture of continuous improvement, harnessing data and evidence to drive smarter decision-making, better outcomes, and long-term sustainability.

As part of our senior leadership team, you will not only safeguard the organisation’s integrity but also enable innovation and transformation—helping us to deliver outstanding care today, while preparing confidently for the challenges of tomorrow.

 What you’ll do:

✅ Lead the integration of governance and performance frameworks that underpin safe and effective care. 

✅ Develop systems to support high-quality project delivery and continuous improvement. 

✅ Work closely with the Director of Income Operations and Governance to bridge strategy and operational delivery. 

✅ Provide assurance to the Board of Trustees and sub-committees through timely, transparent reporting and compliance. 

What you’ll need:

You will be a strategic, detail-orientated leader with substantial experience in governance and performance. You will bring a proven track record of building and embedding frameworks that drive assurance, improvement and innovation. Skilled at aligning policy, data and delivery with organisational strategy, you will also be an excellent communicator – able to engage stakeholders at all levels and translate insight into meaningful action. 

 Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Why join us?

• A role with purpose – contribute to exceptional palliative care.
• Supportive and caring environment – work with passionate, like minded-colleagues.
• Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
• Perks and extras – free parking, subsidised catering, Blue Light Card discounts (with membership), and access to our Employee Assistance Programme.

Bring your strategic vision, your commitment to excellence, and your ability to deliver results. Together, we will build a future where every member of our community can access outstanding end-of-life care.

For an informal conversation, please contact Margaret Dovies, Executive PA

Closing date: 1st October

Interview date: 9th October

About the role:

Are you ready to take the reins of a service that is already making a difference and help shape its next chapter? The Gray’s Inn Road supported accommodation project in Camden offers 16 short-stay places for people moving away from the streets and has quickly become a vital part of our mission to make rough sleeping in London rare, brief and not repeated. Funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, this service is still in its early years, giving the next Service Manager the chance to build on strong foundations and lead it into the future.

As Service Manager you will ensure the project continues to meet specification while remaining agile to local authority and organisational priorities. You will oversee referrals, move-on pathways and personalised support planning, making sure each resident receives tailored guidance that promotes independence. By leading and inspiring your team you will embed consistency, quality and responsiveness in everything from day-to-day keywork and coaching to group sessions and links with external agencies, while also managing outcomes, commissioning requirements and policy adherence to maintain the highest standards.

This is more than just a management role – it is a chance to shape the development of a young and ambitious service while growing your own career within SHP. The leadership you bring will strengthen our impact on the lives of Londoners experiencing homelessness and influence the way we respond to this challenge as an organisation.

About you:

• You will have proven experience in leading and directing teams effectively, ensuring a consistent, high-quality, and responsive service.
• Demonstrated capability in building and maintaining strong partnerships with key organisations and stakeholders in the sector.
• Experience of leading teams to deliver client focused support, including detailed assessments, onward referrals, and tailored interventions for individuals facing multiple disadvantages.
• Dedication to safeguarding vulnerable adults, ensuring the quality of risk management plans to reduce and manage risk, whilst creating opportunities to promote independence.
• Experience of embedding and managing continuous improvement in Health & Safety and Housing Management processes to maintain a safe and compliant environment for residents and staff.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 5th October at midnight

Interview Date: Wednesday 15th October at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. 

Ref 7161

Closing Date: 24 September 2025

Save the Children UK has an opportunity for a Portfolio Manager to manage our West and Central Africa (WCA) portfolio within the Global Impact group from January 2026 for 12 months. In this pivotal role, you'll oversee a diverse range of programmes and partnerships across the region, ensuring they are well-managed, strategically aligned, and delivering lasting impact for children and communities.

Working closely with Country Offices, donors, and internal colleagues, you'll manage risk, drive performance, and capture learning that shapes future portfolio opportunities. Success in this role will require strong portfolio management expertise, excellent relationship-building skills, and fluency in both English and French to engage effectively across the region. Above all, you'll bring a commitment to ensuring children everywhere can survive, learn and thrive.

Please Note: Even if this fixed-term WCA role isn't quite the right fit, we welcome you to submit your CV to be considered for other upcoming Portfolio Manager opportunities across Save the Children UK, including positions overseeing Portfolio's in regions such as the Middle East or East Africa that do not require French.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Team

The Portfolio & Risk Team manages the SCUK International Restricted Portfolio, supporting Country Offices and local partners in achieving strategic goals. They collaborate closely with Country Offices and other members, offering expertise in programme management, donor compliance, and risk management. Their responsibilities include ensuring compliance, quality assurance, and addressing sensitive issues such as fraud, safeguarding, and safety/security concerns. The team also ensures that learning from the portfolio informs future partnership and portfolio opportunities.

Key Accountabilities

The Portfolio Manager for West and Central Africa (WCA) is responsible for overseeing the successful implementation of Save the Children UK's portfolio across multiple Country Offices in the region. This includes providing direct management support to Country Offices, ensuring compliance with donor requirements, and supporting the effective delivery of programmes and partnerships. Working with a high degree of autonomy, the postholder will lead on managing risks, issues and challenges specific to the WCA portfolio and escalate as necessary to senior colleagues.

The role works closely with the Senior Portfolio Manager for WCA and the Regional Portfolio Lead to ensure regional priorities are supported and delivered. This includes contributing to the effective development and implementation of regional and strategic partnerships, identifying and addressing systemic risks and issues across WCA, and capturing lessons learned to inform future portfolio development opportunities. The Portfolio Manager will also collaborate with colleagues across Partnership Engagement and Portfolio Development to strengthen new partnership opportunities in the region.

In this role, you will:

• Manage the delivery of Save the Children UK's (SCUK) portfolio by overseeing grant and contract management, ensuring compliance with donor requirements, and supporting Country Offices (COs) in achieving program deliverables and managing risks and issues.

• Provide oversight of risk management and portfolio performance, making informed decisions on issues, ensuring key performance indicators are met, and escalating concerns when required.

• Support portfolio development efforts, identifying new funding opportunities with COs, and maintaining up-to-date award and information systems.

• Monitor portfolio performance across designated regions, or other regions when resourcing help is requested, evaluating progress, ensuring adherence to SCUK policies, and ensuring compliance with donor and partner requirements, making adjustments where necessary to ensure success and sustainability.

• Develop and maintain strong relationships with key staff in Country Offices, offering operational support as needed to ensure quality programming and donor compliance.

• Work to ensure Country Office priorities drive SCUK support for programming, while fostering collaboration across relevant SCUK teams.

• Oversee relevant research projects, ensuring compliance with donor requirements and quality standards, and managing associated risks. Ensure quality assurance processes are completed for research projects, resulting in the right product for the right audiences and adherence to research ethics. Explore solutions for efficient management and synthesis of evidence and learning from SCUK-supported and external research to feed into future partnerships and portfolio design.

• Ensure continuous improvement by facilitating the sharing of lessons learned, best practices, and success stories to inform future portfolio and partnership development efforts and capture knowledge management across the SCUK portfolio.

• Support in identifying new funding opportunities, as follow on from existing awards and/or as part of the day-to-day interaction with donors and that this will be included in the central pipeline management. As directed by the Head of Portfolio Development, this role may be asked to support on proposal development as necessary.

About You

We are looking for someone with the following experience, competencies and skills:

• Project and Portfolio Management: Experience in managing portfolios across multiple Country Offices, with knowledge of donor compliance requirements and the proven experience of ensuring a portfolio of work is delivered on time, within scope, and in alignment with donor requirements and agreed outcomes.

• Risk Management and Mitigation: Proficiency in identifying, assessing, and addressing risks at both the portfolio and project levels, ensuring that strategies are in place to minimise or resolve potential issues.

• Stakeholder and Donor Relationship Management: Strong ability to develop and manage successful relationships with donors, strategic partners, and Country Offices, ensuring effective communication and alignment with organisational priorities.

• Monitoring, Evaluation, and Reporting: Skilled in overseeing the collection and analysis of data for portfolio performance, as well as financial management and ensuring effective monitoring and reporting to internal and external stakeholders.

• Knowledge Sharing: Ability to facilitate the sharing of best practices and lessons learned to enhance future portfolio management and development opportunities.

• Management Skills: Ability to manage a diverse portfolio, to ensure the portfolio's success across various regions and partnerships.

• Communication and Relationship Management: Proven ability to work effectively in a team and build strong relationships with colleagues from different organisations, functions, and cultures. This includes excellent communication skills for engaging with multiple stakeholders, including Country Offices, donors, and internal teams, ensuring clear and effective dissemination of information and fostering collaboration.

• Problem-Solving and Analytical Skills: Good attention to detail with the ability to identify risks, assess potential issues, and develop solutions that support successful portfolio delivery and overcome challenges across different contexts.

• Technical Expertise: A good understanding of program management, international development, and donor relations.

• Language Skills: Fluency in French (essential) and English.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Programme Manager (PQN, QED, QNIC and QNCC)
£45,814 - £51,591 pa plus excellent benefits
London
Permanent, full-time

This is an exciting opportunity for someone looking for a career in quality improvement or health service development. You will work in a dynamic team managing four national quality and accreditation networks for front-line mental health services, interacting with clinicians, patients and their carers to improve these services.

This role will be managing the following networks:

- Perinatal Quality Network

- Quality Network for Eating Disorders

- Quality Network for Inpatient CAMHS

- Quality Network for Community CAMHS

The successful candidate will be a good team player with experience of project and people management and working in quality improvement, audit or research, ideally in healthcare. Excellent organisational, report writing and communication skills are required. Responsibilities will also include: supervising team members and budgets; recruiting mental health services to participate; managing data; organising events and training; collaborating with key stakeholders including clinicians, patients, carers and partner organisations and enabling and supporting quality improvement within the CCQI.

Please visit our website to see the work of the College Centre for Quality Improvement (CCQI). 

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

Closing date: 3 October 2025
Interview date: 29 October 2025

Job Description

Who are Spinal Research?

We are Spinal Research, the UK's leading medical charity focused on the repair and restoration of the spinal cord. Every two hours, someone in the UK will become paralysed. Globally, it is estimated that 15.4 million people are living with paralysis. It can happen to anyone at any time, changing lives instantly. We fund groundbreaking research that will cure paralysis, ensuring people living with spinal cord injuries will get life-changing treatments.

The Role:

The Data Manager will be responsible for overseeing and managing the end-to-end processing of all supporter and organisational data. This includes the set-up and management of systems, ensuring data accuracy and integrity across multiple sources, and preparing information to support financial reporting. The role holder will also ensure the effective use of Salesforce CRM and other connected systems, while enabling teams across the organisation to use data to drive insight and impact.

This role will report into the Head of Operations and Strategy, providing guidance on data management, systems improvements and organisational effectiveness.

Responsibilities:

Data Management & Processing:

• Manage the end-to-end flow of supporter and organisational data across all systems.
• Collate data from multiple sources and prepare/upload into Salesforce CRM.
• Ensure data is reconciled with bank statements to guarantee completeness and accuracy.
• Carry out manual processing and preparation steps required for accountants and financial reporting.
• Maintain data quality and integrity across all systems and databases.

Systems & Integration:

• Oversee the access, security, and effective use of Salesforce CRM, payment platforms and third-party systems.
• Map and align data across platforms to ensure correct integration and reporting.
• Identify, resolve and prevent system or data flow errors.
• Support the Head of Operations and Strategy in implementing new systems or improvements.

Data Analysis & Insight:

• Provide accurate data analysis and insights to support strategic decision-making.
• Build dashboards and reports in Salesforce and other tools to support fundraising, research and operational teams.
• Identify trends, patterns and opportunities to increase organisational effectiveness.
• Act as the central point of expertise for data queries across the charity.

Team Support & Development:

• Support colleagues across teams to understand, use and manage their data effectively.
• Provide training and guidance on dashboards, reports, and data best practices.
• Share knowledge and recommend improvements in processes, data capture and reporting.
• Ensure compliance with data protection and GDPR in all areas of work (working alongside the Data Protection Officer).

Skill Set Requirements:

• Proven experience in data management, CRM administration or a related role.
• Strong knowledge of Salesforce CRM (or similar CRM systems), data processing and reporting.
• Excellent analytical skills, with the ability to extract insights and translate them into actionable recommendations.
• High level of accuracy and attention to detail in managing complex datasets.
• Strong organisational and problem-solving abilities.
• Experience in financial data reconciliation and reporting preparation is desirable.
• Proficiency in Microsoft Office Suite (particularly Excel), SharePoint and other relevant tools.
• Knowledge of data protection and GDPR best practices.
• Ability to manage multiple systems, integrations and workflows simultaneously.
• A proactive and adaptable approach, with excellent communication and interpersonal skills.

Benefits:

• A four day working week
• Five weeks annual leave plus bank holidays (adjusted for part-time staff).
• Flexible working, with core hours between 10am–4pm.
• Hybrid remote working (1 day a week expected in the office).
• Private health insurance cash plan.
• 8% pension plan.
• Cycle to work scheme.
• Onsite gym in office.

How to apply

If you would like to apply and join our energetic team at this exciting time, please submit your CV and a covering statement (no more than two pages) outlining your interest in the role and why you believe you are a good fit.

Commitment to diversity and inclusion

Spinal Research is committed to fostering a diverse and inclusive environment. We provide equal opportunities for all applicants, regardless of race, sexual orientation, disability, age, or gender. We welcome applications from all backgrounds and are happy to make reasonable adjustments to ensure a fair recruitment process.

Who are we?

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support Elected student leaders so as they make change, improve lives and fulfil potential, we help make it happen.

The Union of Brunel Students has a small but impactful staff team dedicated to serving the needs and interests of our members. Our size allows us to work closely together and make decisions quickly, while our passion for creating positive change means that every member of our team has an impact on helping us deliver our Vision to ensure that every student thrives at Brunel.

We are one of more than 600 students’ unions across the country. And with more than 15,000 members, 150 clubs and societies, a huge range of services and a bold strategy, we’re one of the most exciting.

What’s the job?

This maternity cover role will have a significant and stabilising impact, ensuring co-ordination in governance, HR, and compliance for the Union of Brunel Students. The postholder will act as a key operational anchor, supporting legal integrity, staff wellbeing, and organisational continuity.

We are seeking an experienced and proactive individual to step into a vital fixed-term position during the maternity leave of our Head of People and Compliance. This role ensures continuity and excellence across governance, HR coordination and legal compliance.

You will work closely with the Trustee Board, Senior Leadership Team, and Union staff to uphold high standards in documentation, policy, and people management.

From servicing board meetings to managing recruitment and GDPR processes, your work will be central to our success, promote a positive workplace culture and supporting the Union’s mission to be a trusted and effective organisation for students, staff, and trustees.

This is a Fixed term role, completing on the 22nd May 2026.

Who you are:

You are a highly organised, empathetic, and values-driven professional with a passion for good governance and inclusive practice.

With excellent literacy and numeracy skills, you bring an understanding of charity, education, or similar sectors, alongside a working knowledge of key legal frameworks like GDPR, charity law, and equality legislation.

You will have experience of co-ordinating governance processes, supporting recruitment, and managing sensitive information with discretion and care. Whether you are preparing agendas, taking minutes, or liaising with trustees and senior leaders, you do so with clarity, professionalism, and integrity.

Your attention to detail is second to none, and you thrive in busy environments—juggling deadlines, solving problems independently, and adapting to meet the needs of diverse stakeholders.

Above all, you’re a team player who champions equality, diversity, and inclusion. You’re proactive, resilient, and committed to the ethos of a student-led charity and are content to pitch in where needed.

Why apply?

Because you're inspired by the opportunity to make a real difference in students’ lives.

As a Students’ Union and registered charity, our mission is simple but powerful: “To ensure every student thrives at Brunel”. We’re anything but corporate – a dynamic, values-driven team of passionate individuals committed to positive change. We work in an unconventional, energetic environment where creativity and purpose go hand in hand.

In return for your passion and commitment we offer a flexible and supportive workplace, and an excellent holiday allowance – all designed to help you thrive too.

We are proud to be an equal opportunities employer and welcome applications from individuals of all backgrounds regardless of race, ethnicity, sexual orientation, religion, age, gender, or disability. We’re building a diverse, inclusive team that reflects and champions the diversity of our student community.

And just so you know – your application will be read by a real person. We don’t use AI to screen candidates, because we genuinely care about getting to know you. So, when you apply, write your personal statement as if you're speaking directly to us. We’re looking forward to hearing your story.

BENEFITS

We offer a generous benefits package to reward our staff's hard work and commitment:

• Pension Scheme – statutory workplace pension scheme ‘NEST’.
• Generous holiday allowance - 25 days a year plus bank holidays. Additional days are usually given at Easter and Christmas in line with the University closure dates (usually about 5 additional days a year).
• Long service - 2 additional days leave will be given after 5 years continuous service
• TOTUM Card - All Union career staff are entitled to receive a TOTUM student discount card free of charge.
• Free Union sport membership - Allowing access to 35+ sports clubs, and our Active@Brunel social sport programme.
• On-site parking – Parking on campus at a low-cost rate.
• Flexible Working - The Union adopts a flexible working environment.
• Hybrid working – The Union allows for the ability to occasionally work from home, based on business need.
• Personal Development - The Union is fully committed to investing in your future. If you are interested in a training programme which you feel would benefit you within your current position you can submit a training request via your line manager.
• Employee assistance programme
• Enhanced Maternity and Paternity leave

KEY DATES

Application Deadline: Monday 6th October 2025

Interviews: Week Commencing 13th October 2025

Start Date: To be discussed with the successful applicant, but ideally in November 2025.

OUR VALUES

At the Union of Brunel Students, our values are at the heart of everything we do. They guide our decisions, shape our culture, and define how we support our student community. We’re proud to stand by these principles:

• Driven by You
• Open to All 
• Passionately positive
• Integrity

These values are more than just words, they’re the foundation of our work and the reason we exist: “To ensure every student thrives at Brunel”.

To find out more about our values and how they influence life at the Union, visit our website.

At Havens Hospices, we have a fantastic opportunity for a skilled fundraising manager to make a real impact in their community, shaping the future of individual giving at the charity.

As the Individual Giving Fundraising Manager, you will lead the development and delivery of our Individual Giving strategy, placing donors at the heart of everything you do.

With a strong focus on both acquisition and retention, you will design and implement engaging campaigns across a range of income streams, including Direct Mail, Regular Giving, Lottery, Legacy, and In-Memory giving, line managing a small team of Fundraising Officers.

Working closely with colleagues across the organisation, you will help to expand our digital fundraising efforts and ensure every supporter enjoys a consistent, meaningful experience. You will monitor performance, uphold compliance, and champion best practice in individual giving, driving long-term support and sustainable growth for our cause.

In this role, you will lead the planning, delivery, and evaluation of a diverse range of individual giving fundraising activities, you will manage campaigns end-to-end—from shaping the proposition and signing off creative, to overseeing budgets and analysing performance to drive continual improvement.

Working closely with other Fundraising Managers, you will contribute to delivering the departmental strategy, meeting income targets, and managing budgets effectively.

You will also take the lead on key fundraising projects, promoting a collaborative culture both within the team and across departments.

A key aspect of the role involves partnering with the Marketing and Engagement teams to strengthen digital fundraising and donor acquisition strategies, ensuring a joined-up and impactful supporter journey.

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.

Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.

We value diversity and welcome applications from all sections of the community.

Are you a passionate leader who thrives in a fast-paced, people-focused environment? Do you want to be at the heart of a mission-driven organisation that empowers individuals and seeks to support and transform communities?

POhWER is looking for a Call Centre Manager to lead our dynamic contact centre team in Digbeth. This is more than just a management role — it’s a chance to shape the future of advocacy and information services, drive innovation, and make a lasting difference.

The Call Centre Manager will oversee the daily operations of our busy Help Hub. You’ll lead a talented and committed team, optimise systems and processes, and champion service excellence. Your strategic thinking and hands-on leadership will ensure our clients and stakeholders receive the highest quality support, while your vision will help us embrace digital transformation and continuous improvement.

What you’ll do:

1. Lead and inspire a committed team in a busy contact centre environment.
2. Develop and implement strategies to enhance client experience and stakeholder engagement.
3. Drive innovation through digital solutions that improve efficiency and service delivery.
4. Ensure compliance, performance, and a positive workplace culture.
5. Be a key player in shaping the future of customer care at POhWER.

Hours of Work: Full-time – 37 hours working across Monday – Friday 9am – 5pm (Working patterns to be discussed)

Location: Office Based Birmingham

Salary: £38-40,000 per annum, dependent on experience

Contract Type: Permanent

Call Centre Manager Requirements:

1. Proven experience managing a contact centre or similar client-focused service environment.
2. Strong knowledge of digital contact centre technologies and CRM systems.
3. Excellent leadership and staff development skills with the ability to motivate teams.
4. Good IT and data analysis skills to monitor performance and implement improvements.
5. Experience working within the public or third sector is desirable.

Benefits:

1. 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
2. Discretionary shutdown days at Christmas with up to 4 additional days leave.
3. 1 Community Leave Day per annum.
4. Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
5. Auto enrolment Pension plan.
6. Death in service cover.

About POhWER: Who We Are and What We Do

At POhWER, we are dedicated to promoting equality, challenging unfairness, and providing high-quality information, advice, and advocacy services for disadvantaged and vulnerable individuals. We are a registered charity operating across England and believe in giving people a voice and ensuring it is heard.

As an inclusive employer, you would be working with a great team that provide a comprehensive induction and training programme with ongoing support for your continued development.

If you think you have what it takes to excel as a Call Centre Manager, don’t wait! Apply now!  

Closing Date: 9am, Thursday 9th October 2025 – we reserve the right to close applications early.

Interview Dates: TBC (Via Teams/Zoom)

 

A DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

This is an exciting opportunity for someone passionate about creative health, co-production, and working alongside communities to deliver innovative approaches to mental wellbeing. You will manage delivery across multiple partners, lead co-production with young people and parents, and oversee evaluation and impact reporting.

We welcome applicants from diverse backgrounds and especially encourage applications from those who reflect the lived experiences of the South London communities we serve.

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:
To assist in the delivery of a high-quality, widely respected and customer-influenced repairs and maintenance function by providing full project management support and customer liaison across the full range of Stoll’s property compliance and asset maintenance contracts and programmes.

Key Responsibilities:

Provide a positive image of Stoll to its customers, stakeholders, and other relevant outside bodies.
Provide input to the Corporate Plan and Team Plans through participation in Organisational, Departmental and Team Meetings.
Provide appropriate ‘team’ cover in the absence of other staff as reasonably requested.

Specific Responsibilities

• Plan, organise and implement the delivery of gas safety services to include annual gas safety checks to all dwellings and gaining access to inaccessible homes.
• Develop and maintain effective mechanisms to ensure all gas, LPG, oil, ASHP & renewables and solid fuel appliances are inspected annually.
• Maintain up-to-date and appropriate records for the proper management of the gas safety programme and all other property compliance programmes. This may include both paper and electronic records.
• Ensure that STOLL meet all statutory and HSE (Health and Safety Executive) requirements relating to all identified areas of property compliance including all elements of FLAGEL –   fire, legionella, asbestos, gas safety, electrical safety, and lifts.
• Work closely with the H&S Officer to ensure that work relating to fire safety is delivered appropriately and as required.
• Effectively manage appropriate facilities management and property compliance budgets and resources to ensure optimum service/programme levels are achieved.
• Process invoices and ensure contract payments are made in a timely fashion.
• Provide colleagues with itemised service charge estimates for tenants and leaseholders detailing the annual costs of servicing/maintenance/cyclical works.
• Ensure timely, accurate and relevant performance management information is available for review and can be produced for the property compliance function. Assist in monitoring performance targets to achieve continuous improvement.
• Assist with the preparation, administration and monitoring of facilities management and property compliance contracts and programmes. Prepare specifications and schedules and programmes of work. Issue works orders and monitor quantity, progress, and quality of works on site.
• Manage contractors daily across the full portfolio of facilities management and property compliance programmes, ensuring that contractors adhere to an agreed programme for each individual resident’s home and that collectively programmes are delivered on time.
• Ensure timely and accurate administration of all records relating to property compliance and facilities management. This will include input and record keeping and include supervision of contractors.
• Records must be maintained to a standard which ensures that all information in connection with servicing and testing programmes is readily retrievable when requested.
• Carry out site inspections of works in progress when required. Arrange and minute regular meetings with property compliance, facilities management and cyclical maintenance contractors either as specified in individual contracts, or on good practice grounds agreed with the Director of Property and Asset Management.

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

Job Description/Person Specification attached.

Closing date for applications: Thursday, 25th September 2025 ,5pm

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community.  We particularly welcome applications from ex-Service personnel.

Stoll appointments are subject to an enhanced DBS check.

Are you an innovative Microsoft Dynamics 365 CRM professional who wishes to be a valued member of a busy and friendly fundraising team, taking responsibility for the management of the charity’s future Dynamics 365 CRM?

The charity is currently in the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM. The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality for its fundraising and communication campaigns to supporters.

Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and Data Analyst, the CRM Manager shall be a vital and visible role, fundamental to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.

Through your proven Dynamics 365 CRM skills and experience, you will also lead on the charity’s CRM business processes and data quality, collaborating with fundraising, communications, IT and finance stakeholders, colleagues and third-party suppliers.

If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your professional Microsoft Dynamics 365 CRM management skills and experience, then we’d love you to apply.

This position is based remotely. But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation. You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

The RSPB Philanthropy Team is looking for a dynamic Senior Philanthropy Manager to lead with the engagement and recruitment of new donors.

Senior Philanthropy Manager
Reference: JUL20256874  
Location: Flexible in England, with travel for meetings
Contract: Permanent  
Hours: Full Time, 37.5 hours per week
Salary: £44,315.00 - £47,312.00 Per Annum
Benefits: Holidays, Pension and Life Assurance

Introduction

This new role will work with our Senior Leaders as well as supporting the team to pursue opportunities generated through excellent relationship building across the organisation. With the ultimate goal of increasing philanthropic income for the RSPB, the role requires an experienced and successful major gifts fundraiser who will lead the development of new relationships to help steer the team towards achieving its ambitious goals.

An energetic and confident self-starter, they will lead on developing opportunities to engage with and raise funding from the contacts of our most senior colleagues and volunteers at the RSPB. They will also manage donor relationships and solicitation strategies to achieve the best outcome for the RSPB.

What's the role about?

You will lead an exciting new area of philanthropic fundraising at the RSPB, seeking significant gifts for our work from new supporters, with a key focus on our developing Land Fund product.

You will look after your own portfolio of donors and be responsible for fundraising information to advance plans and ensure prospect and donor records are accurate, incorporating any changes, new activities, updated plans, and new information in keeping with data protection and team procedures.

You will work closely with your team and wider organisation colleagues to implement solicitation strategies, to secure financial support either by direct solicitation, preparing a written proposal, or working with senior management to make a solicitation.

You will contribute to the planning of and participate actively in events (face to face and online) to build relationships with donors and prospects for future income and to demonstrate the impact of gifts already received.

You will arrange and attend meetings with individual donors at a variety of venues, including our reserves, working closely with area and reserve colleagues to deliver an excellent experience for our supporters.

You will build effective relationships both within the RSPB and external to it that will enhance its reputation and ultimately secure funding. This includes understanding donors’ wishes and aspirations and identifying links with approved priority projects with the aim of securing substantial gifts.

Essential skills, knowledge and experience:

• Intermediate levels of fundraising as demonstrated by work successes and recognised fundraising courses.
• Experience in how to research and cultivate a prospect. And understanding of how to write a cultivation strategy.
• Ability to write funding proposals, reports and updates, and prepare briefing documents in advance of meetings and events.
• Competent in the use of a CRM system (Salesforce), the Microsoft suite, other databases, research tools and methods.
• Excellent communication skills, both verbal and written, and the ability to communicate effectively at all levels.
• Ability to work collaboratively with team members, and people and teams outside of our department.
• Good judgement when working with donors and ability to recognise potentially sensitive areas between prospects and the RSPB to ensure reputational values are maintained.
• Successful management and development of donor relationships leading to substantial support (6- and 7-figure gifts).
• Experience of planning and running high level/special events.
• Experience of line management and mentoring.

Desirable skills, knowledge and experience:

• High level presentation skills and experience.
• Previous experience in the conservation sector.
• Passion for nature and wildlife.

Additional Information:

• There is a need for the successful applicant to have frequent meetings in London - therefore you will need to be easily able to access London

Closing date: 23:59, Sunday 12th October 2025
We are looking to conduct interviews for this position from w/c 20th October.  
Please note: We reserve the right to close the advert early if we get sufficient response, so please don't delay in applying.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Location: Camden Road, London N7

Salary: circa £45,000 per annum (depending on experience)

Hours: Full-time, 35 hours per week

Reporting To: Head of Finance and IT

Contract: Permanent

Centre 404 is a thriving charity with a proud history of supporting people with learning disabilities and their families. Based in North London, we currently work across eight London boroughs. We are looking for a skilled and motivated Finance Manager to lead our finance function and help us build a financially resilient future.

�� About the Role

This is a key leadership role within our Central Services team. You’ll oversee day-to-day financial operations, manage a small team, and deliver accurate, timely reporting that supports strategic decision-making across the organisation.

You’ll work closely with the Head of Finance & IT, senior managers, and Trustees to ensure robust financial planning, compliance, and risk management. Your work will directly support our mission and help us maximise the impact of every pound we receive.

�� Key Responsibilities

· Lead the finance team and manage daily operations

· Deliver monthly management accounts, statutory reporting, and audits

· Oversee budgeting, forecasting, and financial planning

· Ensure compliance with Charity SORP, funder requirements, and financial regulations

· Support strategic projects and deputise for the Head of Finance & IT

�� About You

We’re looking for someone who is either qualified or working towards ACA, ACCA, CIMA, or CIPFA, with a strong track record in financial management. You’ll be a confident communicator, a proactive problem-solver, and a collaborative leader who thrives in a mission-led environment.

You’ll bring:

· Experience in charity finance and donor reporting (desirable)

· Strong understanding of financial systems and controls

· Ability to lead and develop a finance team

· Excellent interpersonal and analytical skills

· A commitment to Centre 404’s values and mission

�� What We Offer

· A supportive, inclusive working environment

· Opportunities for professional development

· Flexible working arrangements

· The chance to make a real difference in people’s lives

Operations Officer
Dual Site - Donation Centre in Harrogate & Warehouse in Knaresborough

9 months Fixed Term Contract

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Operations Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As an Operations Officer, you will report to the Area Safety and Facilities Manager. You will take the lead in managing the day-to-day operations of the Yorkshire Cancer Research Centre in Harrogate. You will also play a vital role in ensuring our wider estate—including retail spaces and our new warehouse—remains safe, compliant, and fully operational.

In this pivotal role, you will be the go-to person for keeping our buildings running smoothly. From coordinating maintenance and resolving issues, to managing compliance through the EVERY system, centralised ordering, and waste contracts—you will make sure our people have everything they need to do their best work.

Specifically, you will:

Hornbeam Centre Compliance and Building Management across all premises including retail shops and warehouses

· Liaise with contractors to ensure that they are delivering their expected obligations in line with their service level agreements/contracts.

· Manage the keyholder process to ensure that keys for the property across the estate are well controlled and managed.

· Be the first point of contact for any snagging or building issues with the Yorkshire Cancer Research Centre, booking contractors to ensure both a quick and cost-controlled resolution.

· Ensure that all weekly and monthly checks are successfully delegated in the event of your planned absence to ensure that there are no gaps in the records.

· Check and administer the building DEFIB.

· Ensure that the Centre is clean, tidy and free of Health & Safety risks, promptly addressing or reporting any concerns to the appropriate person whether that be internal or external.

Supporting Estate Building Compliance

· Complete and record Fire Alarm tests on a weekly basis.

· Ensure that all compliance documentation, as directed by the Area Safety and Compliance Manager, is appropriately filed and would be readily available, if required, for audit purposes.

· Monitor EVERY for all properties across the estate and be the first point of escalation for non-compliance to completing actions in the right timescales.

· Ensure that all annual services are proactively booked in for every property across the estate including, but not limited to, fire alarm servicing, legionella testing.

Centre Support

· Ensure that amenities within the Centre are in good working order, and repairs are carried out in a timely manner so that all colleagues are be able to successfully carry out their own roles and that the Centre is a suitable environment in which to do so.

Health and Safety Record Keeping

· Ensure that all compliance documentation, as directed by the Area Safety and Compliance Manager, is appropriately filed and would be readily available, if required, for audit purposes.

Administration of the Vehicle Fleet

· Proactively manage the administration of the charity’s vehicles, including but not limited to, pool cars and delivery/support vans.

· Book services and MOTs and adhoc repairs/work as required.

· Responsible for monitoring and managing the renewal checks of driving licences.

Centralisation of processes

· Support with the raising and approval of purchase orders and creating orders from suppliers, as required, by the Operations and eCommerce Team in a timely manner

About You

To be considered for this role, you will need:

· To be ideally educated to GCSE level or equivalent.

· Previous experience of working in a Facilities role with a good understanding of the requirements of this role and H&S responsibilities.

· To have a basic understanding of Microsoft Office programs including Outlook, Word, and Excel.

· To have proven experience in facilities management and administration.

· To have good communication skills and proven experience of engaging with internal and external stakeholders, addressing queries and offering practical solutions.

· To be extremely organised and able to prioritise a diverse workload and meet deadlines.

· To be able to follow procedures in emergencies: be proactive, with the ability to react to evolving situations and be led by management and other colleagues.

· A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:

o A check on your employment history by seeking two references

o A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006

o A check on your highest educational achievement(s)

o A check on your professional qualification(s)

· A DBS check at basic level.  

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 02 October 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact the Recruitment Team.