Quality and practice development lead jobs in mitcham, greater london

£40,500 - £44,100 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

This is a unique chance to play a pivotal role in driving impactful external communication strategies that support High Value, Philanthropy and Partnerships teams. As a key player in the Strategic Communications, Campaigns and Brand team, you’ll enable the integration of high value fundraising activities into wider organisational communications, inspiring action to fund life-saving initiatives that help men navigate prostate cancer.

Supporting the Head of Strategic Communications, Campaigns and Brand and our senior Business Partner in embedding and developing our business partnering model. A major part of the role will be enabling the integration of High Value Fundraising activity into the wider communications plan to enhance results from our communications.

You’ll work closely with our Philanthropy, Corporate Partnerships and Appeal teams to help plan and deliver inspiring communications that support our fundraising strategy. From pitching proposals and event promotion to major appeal campaigns, you’ll help build strong relationships with major donors and partners. You’ll also make sure high value fundraising activity is joined up with our wider communications and campaigns to grow fundraising revenue, support our community and improve outcomes for all men affected by and at risk of prostate cancer.

Please note this role is known internally as Communications Business Partner (High Value Fundraising).

What we want from you

You’ll have proven expertise in communications business partnering, with experience in philanthropy, major appeals, high value or partnership fundraising. Working within our Strategic Communication team, you’ll have a strong understanding of campaign planning tools like OASIS and a solid grasp of PR, social media, and integrated marketing strategies. You’ll have exceptional communication and stakeholder management skills, with the ability to simplify complex information for diverse but tailored audiences.

A natural collaborator, you’ll be skilled at building trust and acting as a strategic advisor to senior leaders, product owners and cross-functional teams. Your talent for influencing, coaching and motivating others will help deliver ambitious, organisation-wide results. At ease managing multiple complex projects, you’ll thrive in a fast-paced environment, confidently balancing competing priorities while maintaining high standards and meeting tight deadlines.

If you thrive in a collaborative environment and want to play a key role in driving fundraising success, we’d love to hear from you!

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 13th July 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for Monday 21st July 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

This role is homebased with regular travel to North East and Yorkshire, and occasional travel to Birmingham for team meetings.

Are you a communications professional looking for an exciting and rewarding new role? Apply for the Regional Communications Officer job vacancy at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as long as it is needed, meaningful work experience in a social enterprise and a sense of belonging and community. There are currently 29 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

Our team of Regional Communications Officers support Emmaus communities and groups to increase their profile and engage supporters. You will work closely with up to four Emmaus charities to identify their communications needs, plan and deliver work to help achieve their goals.

Who are we looking for?

We require someone with excellent skills and knowledge in communications, public relations and marketing with at  least two years’ experience working in a busy and varied communications role. Although not essential, knowledge and understanding of homelessness and the charity sector would also be an advantage.

Within this hybrid role, you can be based at home or in an Emmaus community. Wherever you are located, maintaining ongoing positive relationships with a wide range of stakeholders is vitally important. This role will suit someone located in Yorkshire or the North East as regular travel (usually at least one community visit per week) will be required to South Shields, Leeds and Hull.

If you’re passionate about making a difference and seeing a long-lasting impact, then this is the perfect time for you to get involved and join Emmaus.

What we offer

· £30,400 per annum pro rata

· Working hours: 4 days per week (30 hours), Monday to Friday

· Contract: Permanent

· Pension: Stakeholder pension with 6% employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development:  Individually tailored induction, ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Wellbeing: Weekly wellbeing hour to promote personal wellbeing

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by midnight on Sunday 13 July 2025

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams on Monday 21 July 2025.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

About Chapter One

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports around 3,000 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 140 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
 

About the Role

The Human Resources (HR) & Administrative Assistant will provide support to the CEO, Line Managers and the wider team with a range of HR related and administrative tasks. They will work remotely and will need to have access to a reliable internet connection. They will report to the CEO.

This role is ideal for someone who wishes to pursue a career in HR, and Chapter One is willing to support the postholder to gain external qualifications. This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment. 

All Chapter One employees are required to attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered); participation is mandatory.

Main duties will include:

HR Administration and Data Management

• Maintain accurate and up to date HR records on Chapter One systems

• Be the in-house expert on Breathe, Chapter One’s HR system

• Lead on data entry and HR system (Breathe HR) management, including generating relevant reports to support staff management and key decision making

• Monitor and track training and DBS records ensuring timely renewals in line with Chapter One’s policies

• Assist with documenting and maintaining HR process and workflows

• Ensure employee documents are stored correctly and confidentially

Organisational Policies and HR Procedures

• Working with the CEO and the Senior Leadership Team (SLT) to create, update and disseminate relevant Charity policies and/or updates to the staff handbook

• Prepare standard HR letters and documents (contracts, change letters)

• Lead on the liaison with and promotion of the organisations Employee Assistance Programme (Health Assured EAP)

• Create process guides for staff in collaboration with Line Managers and the CEO

• Act as a first point of support for HR-related queries from managers, escalating to the CEO when needed

• Liaise with Chapter One’s external HR advice provider when additional expertise is required

• Proactively identify opportunities to streamline and improve HR administrative processes and procedures

Recruitment, Onboarding and Offboarding

• Support managers through the entirety of the recruitment process for staff and trustees - including, but not limited to, advertising vacancies, organising applications, arranging interviews, monitoring interview tasks, coordinating assessments, collecting candidate documents, requesting references

• Managing the onboarding process for all new staff, including, but not limited to, holding HR induction meetings, coordinating new starter paperwork, setting probation review dates and training

• Work with Line Managers to organise induction plans, schedule introductory meetings, and ensure new starters are fully supported during their initial weeks

• Coordinate the offboarding process for departing staff, including exit interviews, return of equipment, and removal from systems

General HR Support

• Organise and schedule staff meetings and organisation-wide training sessions

• Coordinate wellbeing and employee engagement activities, including, but not limited to annual surveys, staff away days, seasonal events

• Plan and coordinate in-person meeting logistics, including venue booking, accommodation, equipment and refreshments, ensuring all arrangements are inclusive and appropriately tailored to staff needs

• Work with the SLT to be a champion of Chapter One’s values, and a custodian of its supportive work culture

• Communicate instructions and other messages to Line Managers and staff clearly and promptly on behalf of the CEO 

• Support with preparation for audits or compliance checks e.g. Right to Work, DBS

• Provide HR support to staff working groups e.g. Wellbeing or Learning and Development

• Attend external HR webinars (eg with DOHR or Breathe) and disseminate information to the CEO & Line Managers as required

• Stay informed of relevant employment law updates, notifying the CEO of possible changes needed to policies or procedures

• Support general organisational administration as needed, such as scheduling key meetings, maintaining registers or documentation, or assisting with regulatory filings

• Assist the CEO & Line Managers with additional HR and administrative/organisational tasks, assigned at the discretion of the CEO

We are looking for applicants with the following essential qualities:

• Educated to A-level standard or equivalent

• A genuine interest in Chapter One, with a passion for the work we do

• Experience in a similar HR role 

• Proficient in use of Microsoft Excel/Google Sheets and Google Workspace

• Excellent written and oral communication skills

• Excellent interpersonal skills with the ability to build relationships with colleagues at all levels

• Thoughtful, compassionate and inclusive approach to interpersonal relationships

• Self-motivated and proactive, with a problem-solving mindset

• Goal-oriented team-player who also thrives working independently

• Meticulous eye for detail, who takes pride in holding themself to the highest standards in all aspects of their work

• Professional, discreet and able to handle confidential information

• Working knowledge of HR functions

The best applicants will also have the following desirable qualities:

• Experience of working in the charity/non-profit sector

• A desire to develop a career in HR

• A qualification in HR, e.g. CIPD Level 3, or working towards one

Interview Dates:

1st round interviews - Tuesday 22nd and Wednesday 23rd July
2nd round interviews - Monday 28th July

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from individuals who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. 

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request

About Brake
Brake is the UK’s leading road safety charity, dedicated to supporting people affected by road crashes and advocating for safer streets. Since 1995, we have been helping victims and their families to navigate the devastating impact of road collisions through the National Road Victim Service—providing immediate, compassionate, and tailored support for those who have been bereaved or seriously injured. Our mission goes beyond recovery; we campaign tirelessly for legislative and societal changes to prevent future tragedies and make roads safer for everyone.

Join us as a Caseworker – North Yorkshire Region - To apply for this role, you MUST be a resident in the North Yorkshire area.

This year, Brake celebrates 30 years of life-changing work, and we’re looking for a committed and compassionate Caseworker to help us continue making an impact. If you are based in the North Yorkshire region and want to help people at their most vulnerable moments, this could be the role for you.

Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide direct, trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.

This role is flexible, allowing you to structure your own working pattern within weekdays from 8AM to 6PM. While travel is required, you’ll have control over your diary. The work is challenging but immensely rewarding, requiring resilience, empathy, and a dedication to making a real difference in people’s lives.

Key Responsibilities

• Providing direct support to road victims and their families in the North Yorkshire  region, following Brake’s trauma-informed model of care.
• Managing a caseload of service users, ensuring their emotional, practical, and advocacy needs are met.
• Undertaking comprehensive needs assessments and creating individualised support plans
• Offering emotional and practical support—this can include helping families access therapeutic resources, financial aid, or even facilitating keepsakes to honour the memory of their loved ones
• Liaising with professionals, including police officers, Family Liaison Officers, mental health services, coroners, GPs, and other support organisations.
• Advocating for victims within medical, legal, and social services to ensure their voices are heard.
• Providing support through multiple channels, including in-person, remote calls, video chats, and messaging, depending on service user preferences.
• Completing safeguarding assessments and escalating concerns to the Designated Safeguarding Lead when needed.
• Maintaining accurate case records in compliance with data protection policies.
• Engaging in external clinical supervision to manage personal resilience and well-being.
• Participating in team meetings, training, and professional development to ensure the highest standard of service delivery.

What We Offer

• £26,000 per year (initial one-year contract, with funding in place and potential to extend).
• Flexible working hours—working pattern can be shaped around your needs.
• Mostly remote work, with travel to service users’ homes or safe meeting places (mileage expenses reimbursed).
• Death in service benefit, to the value of 2 x salary
• 36 days annual leave, including bank holidays and compulsory end of year shutdown
• Employee assistance program, including counselling, legal and financial advice.
• External trauma consultant support to aid in caseworker resilience.
• Structured induction, training, and ongoing development including in trauma-informed support and risk management.

Who We’re Looking For

Essential Requirements:

• A full, clean UK driving licence and access to your own vehicle.
• Resident in the North Yorkshire area.
• Experience in frontline support services, preferably involving sudden bereavement or heightened vulnerabilities.
• Experience supporting 16-18 year olds.
• Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
• Competency in I.T skills to work remotely.

Desirable Experience:

· Comprehensive understanding of the processes involved in the criminal justice system and coronial process

Personal Qualities:

• Self-motivated and resilient—able to navigate emotionally challenging situations.
• Empathetic and compassionate, with a commitment to helping others.
• Adaptable and creative, able to tailor support methods to individual needs.
• Strong communication and interpersonal skills, able to collaborate with professionals and service users alike.

Equality, Diversity & Inclusion

Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you

The Runnymede Trust is the UK’s leading race equality think tank. We generate research to challenge racial inequality in Britain.

For more than 50 years, we have worked tirelessly to build a Britain in which we all belong. Proudly independent, we speak truth to power on race and racism without fear or favour. We are not swayed by political agenda, profit or popular opinion. We are authentic, led by an ethnically diverse team we draw from our lived experience and that of our wide and inclusive community and partnership networks.

About Power to Prosper: 

Power to Prosper is building a movement for economic justice, racial equity, and community power. We work across regions and communities to shift power and policy through organising, storytelling, and systems change.

As we expand, strong digital strategy and impactful storytelling are vital to growing our visibility, deepening engagement, and inspiring action. We are looking for a senior leader to guide this work at the highest level, embedding digital movement-building and narrative change into the heart of our strategy.

About the role:

We are looking for a visionary and strategic Digital Movement Building Strategist to lead our digital organising, narrative change, and storytelling work at Power to Prosper. Reporting to the Programme Director, this role is central to shaping how our growing movement shows up publicly, connects across communities, and drives forward our mission for economic and racial justice.

You will be responsible for developing and delivering a digital strategy that builds visibility, deepens engagement, and inspires collective action across regions. You will oversee the integration of community-led storytelling, digital engagement tools, and organising infrastructure to strengthen our distributed movement model. Working closely with a small creative team and grassroots partners, you will ensure that Power to Prosper's digital presence is bold, values-driven, and rooted in the lived experience of the communities we work with.

How to apply:

To apply please click the apply button below.

This will take you to our online recruitment platform, BeApplied, which is a platform that aims to facilitate an unbiased and inclusive hiring process.

On BeApplied you will be asked to upload your CV and answer some skill-based application questions instead of a traditional covering letter.

Runnymede Trust is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are  under-represented in research and policy making and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from Black, Asian and minority ethnic people; people with disabilities; people who identify as being LGTBQIA; people who have a mental health condition; and people who identify as working class now or in the past.

We are also aware that many highly capable prospective candidates nonetheless rule themselves out of work in think tanks because they underestimate their own ability to do the role. With this in mind, we strongly encourage applications from anyone who is prepared to learn and grow on the job and would like to stress that past experience of working in think tanks is not required.

Interview Schedule:

Candidates will hear back about their application status on 30th of July, and interviews for shortlisted candidates will be conducted on 5th and 6th of August.

Background and summary of the job

The Minster Centre is a registered charity and company limited by guarantee that provides training in psychotherapy and counselling and an affordable therapy service.

It was founded in 1978 as the first Integrative psychotherapy and counselling training in the UK and is a leading psychotherapy training institution. Now based in Queens Park, NW London, it runs training ranging from open access introductory courses to post-graduate degrees validated by Middlesex University. The Minster Centre caters for around 300 diploma and MA students each year. It is registered with the Office for Students.

The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. We strive to offer a high-quality and affordable Psychotherapy and Counselling service to the community and to offer our trainees an experience underpinned by our values.

The Minster Centre Psychotherapy & Counselling Service Administrator will work with the Clinical Services Manager and one other Administrator to ensure the smooth running of the service and support in its continuing development.

Role purpose

Enquiries

• Dealing with phone and email enquiries including potential MCPCS clients, existing clients, trainee therapists and placement providers, etc.
• Emailing Assessment Application Forms, assessing suitability of enquirer for service – asking for additional help when required from the Clinical Services Manager.

Administration

• Providing strong administrative support to the Clinical Services Manager.
• Providing regular detailed data information to the Clinical Services Manager, including reports from Access Database and future Charitylog data systems about functionality of service.
• Inputting and updating student data spreadsheets and client spreadsheets relating to client session fees, providing reports and liaising with students, finance team and clients to ensure all session fees are up to date and reporting on any missed payments weekly.
• Administer MCPCS processes and procedures for instance by designing forms and records formats, ensuring they are available to students, supervisors and clients. Ensuring the service has paperwork available to operate effectively: Assessment packs; Allocation packs; student forms.
• Inputting data from paper records and managing electronic records. Keeping data management up to date and archiving files as and when appropriate.
• Assisting Clinical Services Manager and other senior leadership in overseeing MCPCS, with additional tasks as and when requested.

A full job description and person specification is available at the bottom of this page.

Terms and conditions

Salary: £14,045 pro rata (17.5 hours) - £28,090 FTE (35 hours)

Hours: 17.5 hours per week. Candidates must be available to work on Thursdays.

Location: Hybrid working (onsite and home). The applicant must be available to work from the Minster Centre office (Queen’s Park, NW6) at least one day a week which must include Thursdays.

Contract: 12-month fixed term contract

Holidays: 33 days (including bank holidays) pro rata

Reports to: Clinical Services Manager

How to apply

Please apply by sending your CV, a covering email and the monitoring forms available on our website by 12pm on Monday 14th July 2025 by email to Afua Pierre, HR & Governance Manager. We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. For further information please contact Michelle Campbell, Clinical Services Manager.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBT+ community, care leavers, people with disabilities and those from other minorities.

If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships. Due to the nature of this role, we regret that we cannot accept applications from current Minster Centre students.

Sex Education Forum was founded in 1987 and became an independent charity in 2021. We convene over 70 Partner organisations, working together to make sure that the relationships and sex education (RSE) young people get is right for them. We influence national policy, are a respected voice in the media and contribute to ground-breaking research on RSE. By working in partnership with young people and training educators who work with some of the most marginalized young people, we know what changes are needed to make RSE the best it can be. We will soon be launching a new three-year strategy and have secured multi-year funding to further embed youth inclusion in our work. The Communications Manager will be a new role, working closely with the CEO and staff team, enabling us to realise the ambitions of our strategy.

We are seeking to appoint someone with a depth and breadth of communications skills. The successful candidate must be a strategic thinker with excellent interpersonal skills and have values aligned with ours. Your ability to lead and deliver our communications functions will enable us to platform young people, engage with a diverse range of professionals and communicate effectively to stakeholders including funders, government, Parliamentarians and the public.

This is an incredible opportunity for a communications specialist to bring your creativity and skillset to a thriving, innovative and highly respected national charity. This will be a rewarding role, with huge potential to grow your management and leadership skills to empower others and to make a difference to the lives of children and young people.

We are particularly keen to hear from applicants that reflect the diversity of educators and young people that Sex Education Forum seeks to support.

Funding has been secured which provides scope for extension of the fixed term contract. 

London Youth Gateway is a sector leading service supporting 18-25 year-olds facing homelessness or rough sleeping across the capital. Our mission is to make sure young Londoners bounce back quickly and safely in times of crisis and to prevent or solve their homelessness for good. You will be playing a leading role in helping to shape the work of the partnership, its collaborative processes as well as its connections with each of the London local authorities.

This is a key role in our organisation, and we are looking for someone with demonstrable experience in partnership and stakeholder engagement who knows how to get and keep people on board to meet mutual or differing needs. The ideal candidate will be a confident communicator and persuasive negotiator with an eye for detail. You will be able to facilitate multi-agency meetings and collaboration, hold responsibility for regular reporting to the commissioner, and contribute to our broader policy and influencing work. We have big ambitions for an organisation our size, so we are on the look-out for someone who can work at their own initiative, support our different teams, and is not afraid to get hand-on with administrative tasks, while tuning into partner priorities and sniffing out great opportunities to connect.

 

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger.  No challenge is too big. With you we can do it.  Join us.

We are looking for an experienced Senior Philanthropy Manager to join us on a 12-month maternity cover contract to oversee our Major Donor programe. This is a fantastic opportunity for you to come into a dynamic and successful Fundraising and Communications Department: we have seen strong and sustained growth in all income streams in recent years. You will be expert in high value fundraising, and working in a motivated, skilled and passionate team.

We have a number of committed major donors who support our work as members of The George Society and as the size of our database grows (our number of regular donors and email subscribers have tripled in size this year), we are looking forward to growing our prospect pipelines and giving more people an opportunity to make a major gift in support of our work. You will be integral to this growth. 

We find Action Against Hunger to be a very compelling proposition for high value funders. We are world-leaders in what we do, with programmes in over 50 countries reaching tens of millions of people, and an unparalleled track record fighting acute hunger and famine. We are looking for a Head of Philanthropy to sustain and build on current successes and are offering you an opportunity to get great experience and make a life-changing difference to families and communities in this role.

We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.

Closing Date: 4th July 2025 Interview Date: 6th July 2025 (1st round - virtual); 15th July 2025 (2nd round – face to face at our office)

Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.

• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk

BACCH Education and Training Administrator
£31,531 pa pro rata at 21 hours (£18,918 pa) plus excellent benefits
London WC1X and home-based
21 hours per week
Fixed-term (3 years, with potential extension)

The BACCH Education and Training Administrator is a newly created role supporting the British Association for Community Child Health (BACCH), a specialty group of the Royal College of Paediatrics and Child Health. This role will take the lead on setting up and delivering educational courses and events for clinicians working in Community Child Health, including webinars, regional events, and the BACCH Annual Scientific Meeting.

Reporting to the BACCH Executive Officer, you will coordinate the development of a structured education and training offer, manage logistics for online and in-person courses, and support initiatives such as trainee-led learning and paid short courses. You will also support BACCH’s six affiliated specialist groups with administrative and event coordination as needed.

The role requires a highly organised and self-motivated individual with experience in event planning, digital platforms, and administrative systems. You’ll also maintain contact databases, filing systems, and internal procedures, while providing occasional cover for the wider team.

The ideal candidate will have experience supporting educational events or working in professional membership organisations, along with strong communication, planning and IT skills. A background in healthcare, training, or children’s services and knowledge of website or budget management is desirable

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. 

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.

Closing date: 3 July 2025.

PURPOSE OF THE ROLE

To support the Area Manager / Operations Director in ensuring the Charity’s development and growth in ways that are relevant and in line with operational services and charitable objectives.

To ensure the Charity achieves its aims and objectives and fulfils its operational plan effectively by providing high quality intervention, providing person centred support for at-risk young people.

To have key responsibilities in reducing risk and delivery of our Shaping Futures Intervention this is our Short-Term Intervention Programme (STIP) in Buckinghamshire.

This project is funded for the next 18 months, we will be working closely with partners to extend this funding agreement.

KEY RESPONSIBILITIES

• Coordinate onboarding of young people, including the initial assessment, and developing 12 individualised sessions bespoke to each young person.
• Ensure a 12-week programme is written and sent to the young person with agreed outcomes after initial meeting.
• Responsible for a case load of young people up to 20 young people at any one time.
• Lead sessions and activities with appropriate resources to empower young people to make more positive choices to reduce violent behaviours, reduce risk of exploitation and other offending behaviours.
• Support the multi-agency network for the young people you are working with. Report any safeguarding concerns to the DSL, with support from your line manager.
• Work in partnership with the Operations team to develop opportunities in line with the intervention if needed.
• Attend stakeholder meetings where needed.
• Uphold Caudwell Youth’s values
• Effectively report to your line manager complaints and compliments relating to the programme
• Build knowledge of local strategies, linking in with network forums.
• Develop relationships and partnerships with local employers, benefit agencies, training establishments to enable opportunities for young people.
• Monitor targets and ensure programme objectives are met.
• Collect outcomes data with tools provided by Caudwell Youth.
• Embed engagement strategy with the young people in your area.
• Coordinate a safe exit of young people effectively, signposting to Caudwell Youth’s mentoring service (if appropriate) or externally.
• Ensure we achieve agreed development objectives, with support from your line manager.
• Be an ambassador for Caudwell Youth in the geographical area you are leading.

​Coordination and Development

• With support from your line manager, ensure the delivery, development of services, community-based activities, and development opportunities are in line with regulatory requirements, our own policies, including safeguarding, social media, health & safety and data protection.
• Develop services and activities and opportunities for inclusion, community engagement and personal development for young people as agreed with your line manager.
• Ensure appropriate planning, risk assessment and evaluation for all activities relating to your area of responsibility is completed, with support from your line manager where appropriate.
• In collaboration with the Operations team, support activities for the needs of the young people across the charity’s wider geographies.

Administration:

• Maintain an excellent standard of administration, record keeping and reporting of all work undertaken in line with data protection and Caudwell Youth’s policies and procedures.
• Monitor all activities for your area against targets and objectives.
• Undertake proactive activities in line with our policies and good practice.

Partnership and Liaison:

• Work closely with the team and the stakeholder steering group to promote good communication and shared focus.
• Ensure effective, relevant and appropriate communication at all times.
• Represent the Charity to other organisations, funders and supporters.
• Establish and develop good relationships with other charities and agencies to increase partnership and effective joint working where appropriate.
• Be a point of contact for referrers and external contacts as regards to activities and service provision.
• Maintain strong working partnership with Thames Valley Police and Buckinghamshire Council to deliver the Shaping Futures Programme.

Team Ethos:

• Work effectively as a team, supporting other team members and be willing to receive support whilst fulfilling your own responsibilities and tasks.
• Express and promote equal opportunities and encourage inclusion and involvement.
• Ensure good communications and relationships within the team at all times.
• Attend team meetings, personal work reviews and task group meetings proactively and as a contributor.

General:

• Demonstrate a high level of professionalism and maintain professional boundaries at all times
• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

PERSON SPECIFICATION

On appointment, you are expected to have:

• Previous professional experience and hold most of the necessary skills for the role.
• Excellent knowledge and understanding of young people services in the UK Strong people skills: demonstrates empathy, leads by example, and contributes to building a desirable team culture
• Understanding of young people at-risk Commitment to equality and diversity
• A positive attitude with a proactive and flexible approach to work
• A good understanding of safeguarding and confidentiality
• A full driving licence, with access to a vehicle and have business insurance cover on your policy

Experience:

• Experience of working with statutory services to support at risk young people
• Experience of working to agreed delivery targets, monitoring outcomes, programme evaluation and report writing
• Excellent presentation skills to external stakeholders

Skills:

• Experience of liaising and relationship building with local networks
• Awareness of other local charities
• Use of software such as Office 365 and Better Impact
• Desirable but not essential - hold a certificate in JNC or NYA Youth Work Qualification

ESSENTIAL CRITERIA

Please confirm the following essential criteria. All questions must be answered Yes to meet the essential criteria:

• Do you have a minimum of 1 year’s experience working with young people in a formal or informal setting?
• Do you have experience planning and delivering activities or support services for young people?
• Do you hold a full UK driving licence with no endorsements or convictions, and be eligible to obtain business insurance?
• Do you have basic experience using Microsoft Office (e.g., Word, Excel, Outlook)?
• Do you hold a Certificate in Youth Work and Community Practice? (this can be a qualification from an awarding body JNC, NYA or equivalent).

WHY WORK FOR US: 

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Westfield Health (including Employee Assistance Programme and extended counselling sessions)
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

South London Citizens 

South London Citizens (SLC) is Citizen’s UK second oldest chapter, established in 2004. SLC has over 100 member institutions spread across seven south London boroughs, working together for the common good.

South London Citizens has developed 1000s of local leaders through training and action teams and won big national campaigns, for example delivering free school meals for children whose parents have no recourse to public funds.

The Living Wage campaign is part of SLC’s DNA and in the last 12 months a campaign to bring the Living Wage Campaign to the Southbank has delivered well over 1000 pay rises to south London workers. The Real Living Wage is currently £13.85 in London, compared with the National Minium Wage of £12.21 (for workers aged over 21).

Community Organising

Through our theory of social change, called community organising, we train thousands of everyday people to lead change in their communities, equipping them with the skills to hold politicians and other powerholders to account. We are made up of 500+ member organisations in powerful alliances throughout the UK. Our members include schools, universities, faith groups, parents’ groups, health practices, charities, trade unions and other civil society organisations. 

Purpose 

The principal responsibility of an Associate Organiser is their own development: learning the craft of Community Organising under the guidance of an experienced Community Organiser. They work intensively with a small number of member organisations under close supervision, growing their experience, skill and responsibility incrementally. An Associate Organiser is working towards becoming a competent practitioner of the craft of broad-based community organising methodology, and focuses on the building of relational power, the recruitment and retention of dues-paying institutions, the development of leaders, the strengthening of member institutions, leader-led public actions, and the winning of systemic change. 

This role is particularly to organise around the issue of low pay and precarious work and participate in Citizens UK’s flagship campaign, the Living Wage Campaign. We need someone who can speak Spanish as well as English, as south London’s Latin American communities are leading the work in South London. There is scope to involve leaders in campaigns around housing, health and migrants' rights, as we recognise that people affected by low pay are very often determined to take action on wider issues beyond work.     The purpose of the role is to develop leadership, especially grassroots leadership, workers from London’s lowest paid sectors, that can power the campaign. Crucially the Associate Organiser will work with colleagues in South London Citizens to build and execute a strategy that develops powerful leaders for South London Citizens and wins the Living Wage, Living Hours and other material gains for thousands of workers across the capital.

Main Responsibilities 

Working as an Associate Organiser in South London for Citizens UK, reporting to the Lead Organiser, South West, SLC, your main responsibilities will include: 

Build relational power to further the goals of CUK 

• Actively participate in the development of a comprehensive power analysis appropriate to the desired sphere of influence for each project/assignment 

• Establish working relationships with identified leaders and demonstrate ability to move them into action, including as part of the wider alliance; taking the initiative to establish new relationships as required 

• Conduct one-to-ones to develop relationships with leaders and understand their concerns. 

• Tell a wide range of Community Organising stories effectively to influence others and achieve CUK’s goals 

Identify and develop relational leaders prepared to act with others for the common good 

• Identify and discern actual and potential leaders with the passion and ability to drive change

• Proactively create opportunities for leaders to develop, in particular tertiary or new leaders; nominate for training on the core taster curriculum 

• Successfully deliver training workshops in local institutions and on the core taster curriculum at a local level 

Strengthen institutions and develop BBOs 

• Ensure good understanding of the basic interests and traditions of typical member institutions and worker leaders. 

• Organise a small number of member institutions or 1 strategic partner to work together for the achievement of common goals relating to the Living Wage campaign. 

• Support pre-existing core teams and create/develop new core teams to provide leadership 

Support leaders through the Cycle of Action in order to create change 

• Support leaders in running listening campaigns 

• Organise Living Wage actions; demonstrating increasing independence in working without the need for close supervision

• Take the lead in supporting groups of leaders through the cycle of action on the Living Wage; aiming to achieve new accreditations and other wins.

• Evaluate the effectiveness of actions; demonstrating ability to incorporate lessons learned into future actions 

  Contribute to CUK’s financial viability through effective fundraising & financial management  

• Recruit new dues paying institutions; work together with a more senior Organiser to negotiate annual membership fees and letters of understanding 

• Contribute substantively to fundraising to ensure the sustainability of the work 

• Liaise with the Finance & Operations team to update the membership database and ensure timely invoicing and fee collection 

Contribute to effective teamwork 

• Be proactive concerning personal professional development and wellbeing; i.e. by reading widely, developing a healthy work-life balance and demonstrating ability to reflect on own organising craft & improve on self-identified weaknesses 

• Demonstrate ability to work effectively with colleagues and participate in a team 

• Produce all required reports and follow CUK’s procedures on time and to the required standards 

Participate in the development of the craft of Community Organising and play a role in the Guild of COs 

• Schedule an average of at least three 1-2-1 relational meetings into your daily schedule as a core part of your professional practice 

• Commit 10 working days pa (pro rata for part-time staff) to the preparation, delivery and evaluation of Citizens UK National Community Leadership Training or other local or regional trainings; 

• Participate in a Guild Team and help it develop as a Community of Practice that enables Organisers across the UK to develop their skills and experience. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

Bachelor’s degree in any subject (D) 

Subject of relevance to community work or community organising (D) 

Experience 

• Previous campaign experience (D) 

• Evidence of having acted in a leadership role with peers or in local community activities (e.g., organising clubs or societies) (E) 

• Experience of project management; evidence of having delivered work on time and to standard (E) 

• Able to demonstrate previous experience of ‘learning by doing’ in a work or project environment; evidence of being open to feedback and comfortably coachable (E) 

Key skills and knowledge 

• Excellent interpersonal awareness – ability to listen well and appreciate a viewpoint or opinion that is different from one’s own (E) 

• Excellent concern for impact – ability to adapt own behaviour to address the needs or concerns of someone else (E) 

• Good communication skills – able to speak with conviction and passion; and to make a logical argument (E) 

• Fluent in Spanish and English – written and spoken (E) - other community languages, especially Portuguese (D)

Personal qualities & values 

• A self-starter with ability to take initiative and work independently (E) 

• A passion for justice (E) 

• A positive enthusiasm for working with faith congregations, trade unions, schools, and other community organisations (E) 

• An interest in and experience of politics and public life (E) 

• Able to work in a team (E) 

• Willingness to work within accountable relationships (E) 

• Self-motivated and adaptable (E) 

  Our Organisers and some project teams work closely with our member institutions and will be expected to attend member events that take place in the evenings and occasional weekends. We operate a Time Off in Lieu approach and have very flexible working arrangements to ensure a good work-life balance. 

The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle. 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

 Interview date: Tuesday 22nd July 

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023. 

At Prostate Cancer Research, our supporters are at the heart of everything we do. We are committed to a fundraising approach that values authentic relationships and creates a "gold standard" supporter experience. This means going above and beyond to make every individual feel valued. We're searching for a Supporter Engagement Assistant who will be central to this ambition, helping us create "wow" moments and connecting our supporters directly to our life-changing research.

What you will do:

· Be the first point of contact for our rapidly growing supporter base, making a positive impact on their day through thoughtful and engaging emails, letters, and calls.

· Help to develop and deliver exceptional supporter journeys that increase satisfaction and long-term loyalty.

· Collaborate across the entire Public Fundraising department, gaining unique insights into events, major gifts, and individual giving campaigns.

This role is perfect for you if you are:

· A natural communicator who loves connecting with people from all walks of life.

· Super-organised, proactive, and known for your exceptional attention to detail.

· Passionate about going the extra mile and creating positive experiences for others.

We foster a collaborative, transparent, and supportive work environment. Using agile methodologies, we encourage autonomy and provide significant room for you to develop your skills and career. This is a fantastic opportunity to join a growing team and have a tangible impact in the charity sector.

Key Responsibilities

Supporter Care and Engagement

· Frontline Supporter Engagement: You will be the first port of call for our supporters, managing inbound communications across phone, email, and various digital platforms.

· This includes warmly handling enquiries, taking and processing donations, and escalating complex issues to ensure a seamless and positive experience for everyone.

· Creative Communications & Gratitude: You will take the lead on thanking our supporters and making them feel valued.

· This involves drafting personalised acknowledgements, finding creative ways to share the impact of their support, and sending welcoming messages to new event participants.

· Collaborative Team Support: Act as a key support pillar for the Public Fundraising Team, especially during peak times and events.

· Your role will be dynamic, involving everything from on-the-day event assistance to managing logistics and taking ownership of specific fundraising activities.

· Digital Community Management: Help us maintain a vibrant and supportive online presence by monitoring shared inboxes and assisting with the moderation of our social media communities during key campaigns and fundraising challenges.

· Process Improvement: Develop and maintain essential resources, such as FAQ documents, to streamline our processes and ensure consistent, high-quality information is shared with our supporters.

· In person support for several key owned events and other organised events each year, outside of core business hours as needed, for example – by supporting our London and Brighton marathon teams on the day (time off in lieu will be available).

Supporting Public Fundraising Campaigning and Administration

· Provide essential administrative support across the Events, Individual Giving, and Major Donor fundraising teams, contributing to the efficient operation of campaigns and activities.

· Work collaboratively with the Finance team to ensure accurate and timely processing, logging, and acknowledgement of incoming donations and fundraising income.

· Perform data entry tasks, including setting up new regular gifts, and creating and updating communication records within the CRM system (Access CRM).

· Support the administration and stewardship journeys for fundraising events, assisting with tasks such as registration support, participant communication, and logistics administration.

· Provide surge capacity support during busy periods, particularly for high-volume activities like Facebook Challenge moderation and campaign-specific administration.

· Assist with the preparation and mailing of supporter communications, appeals, and stewardship materials.

· Some on the day support for fundraising events and logistics planning and delivery. This may involve some work outside of core working hours for which TOIL would be available.

Collaboration and Operational Efficiency

· Work effectively within our evolving Agile framework, which empowers teams and individuals to work collaboratively with transparency, with key teams to plan, prioritise, and deliver high-quality supporter engagement activities.

· Build and maintain strong working relationships with colleagues across all teams, including Public Fundraising, Resources, Patient Projects, Finance and Communications, to ensure a joined-up supporter experience.

· Identify and suggest improvements to enhance efficiency and supporter satisfaction, wherever possible.

Database and Compliance

· Adhere to all Prostate Cancer Research policies, procedures, and the staff code of conduct.

· Collect and maintain records and data both on CRM and elsewhere regarding supporter interactions, enquiry themes, supporter feedback, questions, interests etc. For helping us to improve.

· Maintain a proactive approach to learning and professional development, seeking opportunities to enhance skills and knowledge relevant to supporter engagement, fundraising administration, and the cause of Prostate Cancer Research.

· Take responsibility for personal development to improve performance in the role and contribute effectively to PCR’s mission and strategic goals.

Skills and Competencies

Our ideal candidate would have the following:

· Demonstrable or transferable experience of an administrative or support role, within an office environment.

· Demonstrable pro-active growth mindset and excellent problem-solving skills.

· Proactive, eager to learn and support the work of PCR and colleagues.

· Very good written and verbal communication skills with the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly external supporters and patients.

· Strong customer service or supporter care skills, demonstrating patience, empathy, and a helpful attitude with excellent telephone manner.

· Strong accuracy and attention to detail with tasks such as data entry and with written communications.

· Experience with using Microsoft 365 applications (Word, Excel, Outlook etc.) and generally good IT skills including web applications and file systems.

· Ability to manage multiple tasks and prioritise workload effectively in a busy environment.

· Work effectively individually and as part of a team.

· A basic understanding of data protection and GDPR principles and maintaining confidentiality.

· An understanding of or interest in the cause of Prostate Cancer Research.

Desirable:  

· Experience working with a CRM system, particularly Access CRM or similar fundraising CRMs would be useful.

· Experience working or volunteering in the non-profit or health and social care sectors.

· Experience handling and processing financial transactions (e.g., taking donations over the phone).

· Experience using design or communication tools like Canva.

· Knowledge of fundraising principles or the Fundraising Code of Practice.

· Experience assisting with event administration or logistics.

· Experience using digital communication tools or social media in a professional capacity.

How to apply?

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience. There will be a two-stage interview process. The first interview will be online, and the second will be a more informal in-person interview at our offices in London.

For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat.​  

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age. 

Job Title: Service Manager

Location: Royal Borough Kensington and Chelsea (RBKC)

Salary: £38,700

Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty. 

As a note, this is one of two positions. This position is a permanent post, and we also have a 12 month fixed term contract opportunity live via Job ID 268355

About the Service Manager Role

We have an exciting opportunity, perfect for you if you are looking to take the next step in your career within a supported housing service! This is a great opportunity for current deputy service managers, or experienced support workers (and/or equivalent) looking for that next step! 

We're looking for a natural leader, someone with experience in supporting people who have struggled with homelessness, substance use, mental health, and/or offending backgrounds. You will be confident in your experience and knowledge and be able to use this to support and lead your team to feel empowered within their roles so they can deliver a seamless and supportive service to our residents to overcome their own personal challenges, and to achieve their personal goals and milestones.

You will have a passion for what we do, and an understanding of the multiple needs that our residents may have, and able to provide a solutions based approach in your work. This role is perfect for someone who is determined, takes pride in their work, and is able to motivate a diverse team. The role includes:

• Leading and motivating a team to deliver high-quality care and support
• Managing complex situations and driving service improvements
• Support a team who directly support individuals in their recovery journey
• Working closely with other teams and organisations to ensure the right support is provided
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

What we're looking for in a Service Manager:

• Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
• Experience in frontline, and now able to empower a team to deliver a seamless service
• Confident leadership skills and ability to inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
• Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
• Ability to drive the service forward and implement improvements
• Confidence in managing complex situations and making decisions
• Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Service Manager | Residential Manager | Homelessness | Complex Needs | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Recovery and Rehabilitation | Independent Living | Person-Centred Support | Leadership and Management | Team Development.