Quality assurance manager jobs

Job Title: Data Management Officer

Salary: £23,333 (£40,000pa pro rata) FTC to 31st March 2026

Team: Data Team, Strategy and Partnerships

Hours: 37.5 hours per week

Location: Hybrid – based in Guildford

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Data Management Officer to join our Data Team at Shooting Star Children’s Hospices. This is a fantastic opportunity for someone with a keen eye for detail, a passion for data quality, and a desire to contribute to meaningful work in the charity and healthcare sector.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

You’ll help ensure the accuracy, consistency, and integrity of data across the organisation. From supporting teams to migrate data into our Care Database, to maintaining documentation and responding to ad hoc data requests, your work will help teams across clinical services, fundraising, HR and more make informed, confident decisions.

This role is ideal for someone with experience in data cleaning and documentation, strong Excel skills, and a collaborative, organised approach to work.

What You’ll Be Doing

• Identifying and resolving data quality issues
• Supporting teams with data migration and standardising data collection processes
• Maintaining key documentation such as data dictionaries and user guides
• Assisting with regular reporting and responding to ad hoc data requests
• Contributing to good data management by following and promoting best practices

 About you

• Experience in data management, including cleaning and documentation
• Strong Excel skills (e.g. Pivot Tables, XLOOKUP)
• A methodical, organised approach and excellent attention to detail
• Confidence working with sensitive data and understanding of data protection principles
• A collaborative mindset and the ability to explain technical concepts clearly

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

We have an incredible opportunity for a Veterans Community Nurse to join our team.

About You

Are you a committed, Registered Band 6 Nurse looking to expand your skills and have the opportunity to work with the Armed Forces Community? If you have an understanding of and empathy with the requirements of veterans and their families, you could contribute your skills and experience to improve the quality of life for our Armed Forces Community.

About the Role

As a Veterans Community Nurse, you will,

• Provide clinical advice and support veterans as they navigate and understand their healthcare pathways, including their families/support network when appropriate.
• Using a Coaching for Health approach, enable and empower those we support to set their own healthcare goals, “What matters to you”.
• Act as a link between the NHS, veterans and people serving in the Armed Forces. 
• Contribute to educational programmes for those who provide healthcare to the Armed Forces Community.

About the Team

This community-based team of nurses, Occupational Therapists (OTs), and administration staff support veterans with their physical healthcare needs by being resourceful in finding ways to deliver what is right and fair for those in the healthcare domain.

Salary: £40,232 - £44,654

Location: Hybrid working – Remote and in the Community.

Region: South – Greater London, Kent, Hampshire & East Sussex. Ideally applicants will be based in either Greater London or Kent, however candidates from Hampshire or East Sussex will be considered. Please note if you are not based in a location that permits regular travel to these areas, you application will not be progressed.

Hours: 35 per week, Monday – Friday

Contract type: Permanent 

Closing date: 17th August 2025

Interview: First interviews will take place on 19th August.

Please note: This vacancy may close earlier than the advertised closing date if a high volume of applications is received, so we encourage early submissions.

Help for Heroes value diversity and inclusion and welcome applications from candidates with diverse backgrounds.

Please apply direct via our website.

Our Generalist Advice Supervisors provide excellent on-the-day generalist advice supervision across our services.

You could supervise advice already, or be an experienced adviser looking for their next move. This role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people along with them. You'll maintain a consistently high quality of advice and helping clients by providing support, guidance and feedback on a day-to-day basis by:

• actively supporting the quality of generalist advice and pathfinding (triage) by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, that research and campaigns issues are identified and outcomes are recorded 
• actively supporting each team member to develop their skills and competences, by guiding, demonstrating, encouraging, suggesting, coaching, giving timely & constructive feedback and challenging appropriately 
• adapting the level of support to individual competence and taking account of the whole team’s needs.
• managing the practicalities of advice sessions by overseeing and managing all practical issues relating to the session

PRINCIPAL TASKS AND RESPONSIBILITIES 

Supervision 

• Ensure that all advice given under your supervision conforms to Citizens Advice quality standards and with our systems and procedures. 

• Supervise advice teams in our main office, at outreach locations and on remote services (e.g. Adviceline) to ensure smooth running of services and client journeys. 

• Manage drop-in sessions at our main office and at external locations 

• Identify general training and support needs in paid and voluntary staff under your supervision and feed back into the organisation’s learning and development plan. 

• Provide timely feedback to paid and voluntary trainee advisers by observing client interviews and reviewing follow-up work 

Quality assurance and training 

• Working as part of our case review team, conduct case reviews to set rectification action for both paid and voluntary staff to ensure Citizens Advice quality standards are met. 

• Keep up to date with legislation, case law, policies and procedures, and disseminate updates to paid and voluntary staff through our communications channels. 

Research, campaigns and partnership building 

• Take part in the organisation’s responses to local research and campaign issues by supporting paid and voluntary staff to collect case studies and statistical data. 

• Contribute to developing partnerships with other organisations to support our advice work. 

Other duties and responsibilities 

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of our service. 

• Be alert to funding opportunities and contribute to funding bids and proposals. 

• Demonstrate commitment to the aims and policies of the Citizens Advice service. 

• Abide by the health and safety guidelines and share responsibility for own safety and that of colleagues. 

PERSON SPECIFICATION 

Essential 

• Ability to commit to and work within, the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Kensington and Chelsea. 

• If not currently a supervisor, a minimum of two years’ experience and demonstrable ability of delivering good quality generalist advice.

• Experience of delivering advice across different channels (telephone, in-person, etc.).

• Understanding of the complex needs of our clients, the ability to empathise, and to deliver advice in a way that meets the client's needs 

• Ability to prioritise own work, meet deadlines and manage a variety of duties. 

• Good interpersonal and communication skills, verbally and in writing.

• Proven ability to build relationships with clients, volunteers, staff and partners. 

• Experience of working with, managing and developing volunteers. 

Desirable 

• Familiarity with Citizens Advice’s policies, procedures and systems. 

• Experience of formally or informally supervising, mentoring and/or guiding colleagues. 

• Experience in giving debt advice 

We are seeking a proactive, highly organised and purpose-driven Programme Manager to lead the global delivery of the School Enterprise Challenge — our flagship entrepreneurship education programme. This pivotal role blends programme oversight, marketing, operations, partnership management, MEL (monitoring, evaluation and learning), and school engagement to ensure that thousands of schools around the world are supported to launch and grow student-led businesses.

You will be at the heart of the programme’s implementation — while working closely with the Head of Global Programmes, who leads on overall strategy and development. This is a dynamic, multi-functional position suited to someone who thrives on ownership, collaboration, and impact. You’ll be part of a small, dedicated team passionate about education, entrepreneurship, and creating opportunities for young people worldwide.

As the programme is delivered in both English and Spanish, strong written and verbal Spanish language skills are essential.

About Zetetick Housing

Zetetick Housing is a values-led charity providing safe, stable homes for adults with learning disabilities, autism, or other additional needs. We partner with care providers and local authorities across London and the South East to deliver high-quality supported housing that empowers tenants to live independently and with dignity.

Our homes are exempt from standard housing regulations, meaning we provide a more intensive level of tenancy support and property management. We go above and beyond a traditional landlord, ensuring that tenants—and their families—feel safe, heard, and respected.

Please Check You Meet These Criteria Before Applying

• You are currently living in or near Sussex or South London
• You have direct experience in housing, tenancy management, property services or similar
• You can travel weekly to visit housing sites across your area
• This is not a care role and not suitable for applicants with only support work or social care experience

This is not a remote position, some hybrid may be possible

About the Role

You’ll join our Housing Team to manage tenancies across a patch in either South London or Sussex. Your focus will be on:

• Supporting tenants to sustain their tenancies

• Managing tenancies in line with social housing law

• Working with care providers and families

• Ensuring our properties meet health, safety and maintenance standards

• Conducting regular property inspections and resolving issues promptly

• Maintaining accurate records and tenancy files

• Handling complaints and tenancy breaches with empathy and professionalism

  This is a front-facing, hands-on role where communication, initiative and strong housing knowledge are essential. You’ll work alongside a passionate team who believe in doing things properly—supporting tenants, landlords and care providers alike.

What We’re Looking For

Essential

• Located in Sussex or South London (Near Uckfield, Lewes or croydon)

• Experience in housing, tenancy management, or property services

• Knowledge of housing law, tenancies, and landlord responsibilities

• Excellent organisational and communication skills

• Able to travel independently to multiple properties each week

• Comfortable working with people with learning disabilities and autism

Desirable

• Experience with supported housing or exempt accommodation

• Familiarity with welfare benefits, including Housing Benefit and UC

• Experience using CRM or housing management systems

• Driving licence 

Why Join Zetetick?

• Be part of a team that genuinely cares and delivers quality housing

• Work in a values-led organisation that listens and supports its staff

• Make a difference to the lives of people with learning disabilities

• Clear salary banding, structured supervision and opportunities to grow

• Employer pension contribution, mileage/travel expenses, and support for CPD

How to Apply

Please apply via CharityJob with your CV and a short cover letter explaining how your housing experience matches the role. We particularly want to understand where you are based, your housing background, and why this job interests you.

If you are unsure whether your background is the right fit, feel free to contact us for a quick informal chat before applying. 

Make housing work for people who need support to live independently. Join a charity that gets it right.

• We welcome applicants from all backgrounds. If you need anything adjusted during the recruitment process, just let us know.

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.   

We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.  

We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kongers (50% of each community) over the next 12 months.

We are recruiting a Cantonese speaking Team Manager to join the STEP team delivering this new programme. You will oversee a team of Employment Advisors who provide remote support to participants, assisting them in accessing job opportunities, education and training.  

You will be responsible for providing effective leadership, guidance and support to the Employment Advisors, monitoring and managing their workflow and providing coaching and mentoring to enhance their performance. Your responsibilities will also include quality assurance of STEP programme delivery, monitoring and reporting programme outcomes and compiling and analysing data on the effectiveness of the team’s interventions and activities.  

About you

We are looking for candidates who have:

• Proven experience in a supervisory or team leadership role, preferably within a refugee support or employment-related context.
• Strong understanding of the refugee context in the UK and the challenges faced in accessing jobs, education, and training.
• Demonstrable ability to motivate, develop, and manage a team, promoting a positive and inclusive work environment
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and stakeholders.
• Strong organisational and problem-solving skills, with the ability to prioritise and manage multiple tasks effectively.
• Experience in outcome monitoring, data analysis, and reporting.
• Advanced level of English
• Competency in Cantonese

Candidates must be UK based and have the right to work in the UK for the duration of the contract

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification. 

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so. 

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.

Interviews will be held remotely on 28th August.

Expected start date will be 9th October 2025.

As our Advice & Supervision Manager, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings.

You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors—ensuring our services are of the highest quality and delivered in line with Citizens Advice standards. This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development.

This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients

Are you a motivated professional HR Adviser, knowledgeable in employment law with strong organisational and communication skills? Join our Diocese HR Team where you will have the opportunity to use your skills to make a difference.

The HR Adviser is responsible for providing expert guidance and support to managers and employees on a wide range of human resources matters, ensuring compliance with employment law, internal policies, and best practice. This role plays a critical part in promoting a positive employee experience and supporting the organisation’s people strategy.

This is an exciting time to join our friendly, busy, and supportive team as we implement our 10-year Mission Plan, shaping the future of our Diocese and the communities we serve.

Covering Hampshire, Berkshire, South Oxford, and the Channel Islands, our Diocese is home to 87 parishes and 50 schools, serving over 27,000 practising Catholics and supporting 32,000 children and their families. Our work is both challenging and deeply rewarding, offering the opportunity to be part of something truly meaningful.

Employee benefits include 25 days paid holiday plus bank holidays, free life assurance and employee wellbeing programme, and contributory pension scheme.

If you are inspired by the idea of working in a values-driven environment where your efforts will have a lasting impact, we would love to hear from you.

Salary: £19,200 per annum pro rata (£32,000 FTE)

Contract: Permanent, working 22.5 hours per week

Location: St. Edmund House, Bishop Crispian Way, Portsmouth, PO1 3QA. 2 days office based, 1 day work from home.

Some occasional travel may be required across the Diocese; you will need a valid driving licence and access to a vehicle.

HR Adviser – Job Description

Key Responsibilities

Advisory

• Provide advice to line managers on employee relations (ER) issues e.g. policies, performance management, end-to-end absence management including return to work meetings, reporting and occupational health referrals etc. Able to resolve complex employee relation issues and conduct investigations where necessary.
• Provide advice to managers across all policy and practice areas, for example on family friendly policies such as maternity, paternity, shared parental leave, carers leave, etc.
• Support the maintenance of existing policy documentation and make changes where applicable
• Proactively take responsibility for the adherence and implementation of HR policies
• Support line managers in the management of employees in probation, and where necessary extension cases
• Support line managers in performance management practices, objective setting and performance improvement plans (PIPs)

HR Analytics

• Report on HR analytics monthly and quarterly for the HR Manager, for example on headcount, sickness, recruitment analytics, staff turnover and remuneration reports.

Benefits and Payroll

• Support the HR Manager with reward strategies and implementation
• Prepare payroll changes each month for HR Manager sign off
• Assist the HR Manager with annual benchmark surveys
• Support the HR Manager in liaison with benefit providers

Talent Acquisition and onboarding

• Responsible for efficient and accurate end-to-end recruitment in all areas across the Diocese.
• Coordinate and execute the Diocese recruitment processes to include working with recruitment agencies, posting job adverts, liaising with line managers for shortlisting, offers of employment to suitable candidates, and onboarding.  Liaison with the HR Administrator who will support the administration and onboarding.
• Ensuring the new joiner inductions are organised and all documentation has been received and checked.
• Produce and issue relevant documentation following promotions, job title changes, salary increases and ensure that HR records are updated accordingly by the HR administrator

Learning & Development

• Identify learning needs and appropriate methods of meeting needs in the most cost-effective way.
• Support the HR Manager in the delivery of training as required, including annual conferences and line manager training.
• Ensures training requirements are met to fulfil and maintain health and safety requirements such as First Aid and Fire Safety.
• Ensures that refresher training is completed for existing employees in data protection, cyber security, health and safety, and EDI.
• Be a trusted advisor and coach to line managers on people related issues.
• Ensure all documentation is completed by employees who are supported in their further training and education by the Diocese, including a Further Education Support Agreement.

General

• Regular review of data integrity and updates to the HRIS.
• Support the HR Manager to drive workforce planning, talent acquisition, and retention strategies
• Deal with queries from the HR inbox to ensure effective and prompt responses
• Involvement in HR projects and new initiatives as required
• Updating of HR intranet pages.
• Contribute to HR-related projects such as organisational change, restructures, and employee engagement initiatives.
• Keep up to date with developments in employment law and HR best practices.
• Support the HR Manager with volunteer management

Values

• Role Model the Diocese core values of integrity, dignity, excellence, accountability, and stewardship and the ethos and values of the wider Catholic Church.

HR Adviser – Person Specification

Competence, Expertise and Knowledge:

Essential

• Understands the people practices, processes and approaches across the employee lifecycle including for example, recruiting people, conducting learning needs analysis, creating talent pools, developing people policies, analysing people data, managing grievances.
• Able to apply legal knowledge and judgment to people practices
• Able to demonstrate evidence-based practice in decision making
• Proven problem solving ability
• Understands and interprets data and analytics and its usage, and can measure their impact and value
• Able to explore stakeholder needs and concerns using a range of methods
• Experience of managing change and different approaches
• Understands and can influence organisational systems and human behaviour to develop and maintain a positive culture and healthy working environment.
• Able to think in a systemic way to align different elements of the organisations values, culture, structures, people policies and practices to maximise organisational performance
• Aptitude in coaching, mentoring and facilitation 
• Ability to manage multiple priorities in a fast-paced environment.
• High level of integrity and confidentiality.
• Proficient in HR systems and Microsoft Office Suite.
• Minimum CIPD Level 5 qualification

Desirable

• Working towards or holds CIPD Level 7 qualification
• Experience of change management
• Experience of working in the reward arena and adept at data analysis
• Experience in not-for-profit sector or public sector
• Experience supporting organisational change and employee engagement initiatives.

How to Apply

Please send a comprehensive and up to date Curriculum Vitae with a covering letter setting out your suitability for the role and motivation in applying. Please state ‘HR Adviser’ in your cover letter title.

The closing date for applications is Sunday 10th August, at 10pm.

We encourage an early application as we may close this advertisement at our discretion before the date stated, if a high number of applicants apply.

You will be notified should we wish to progress your application and invite you to an interview.

The Diocese of Portsmouth is an equal opportunities employer and welcomes applications from all who support the ethos and values of the Catholic Church.

You must have a valid UK Right to Work, as the Catholic Diocese of Portsmouth does not offer UK Visa Sponsorship.

Risk, Compliance & Governance Manager

• Hours: Permanent, full time – 37.5 hours per week
• Location: hybrid working
• Salary: £37,001 - £47,407 per annum
• Closing date: 18th August 2025 at 12 noon 

Align risk, compliance and governance with business goals to protect our mission. Partner across the organisation to develop and strengthen processes and deliver operational integrity.

As Risk, Compliance & Governance Manager, you’ll be at the heart of our compliance and governance, developing processes and implementing change for operational effectiveness in our growing Data, Risks and Governance team.

You’ll embed robust frameworks, streamline processes, and champion accountability, enhancing organisational risk management to assure the Board of Trustees and Executive Team that Helen & Douglas House is fulfilling legislative and compliance obligations.

Are you someone who knows how to turn policies into practice, risk into resilience and legislation into assurance? As Risk, Compliance & Governance Manager, you’ll develop and embed standards that support continuity, compliance and integrity across everything we do.

To be successful in the role you’ll have:

• Risk management, policy and governance experience
• Regulatory knowledge
• Strong influencing and relationship management skills
• Charity/third sector experience is desirable.

READY TO MAKE A DIFFERENCE?  Apply Now

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Are you a dynamic leader with a passion for healthcare excellence and client-centred service? MSI Reproductive Choices is seeking a Regional General Manager to lead our West Midlands region, ensuring the delivery of safe, sustainable, and high-quality reproductive health services.

Location: West Midlands

Hours: 37.5 hours, Monday to Friday

Contract type: Permanent

Salary: £46,434.55 - £51,078.01 (depending on experience and skills)

�� About the Role

As Regional General Manager, you will:

• Lead and inspire multidisciplinary teams across Treatment Centres.
• Ensure compliance with CQC and regulatory standards as the Registered Manager and Controlled Drugs Accountable Officer.
• Drive continuous improvement in client safety, experience, and operational sustainability.
• Develop and implement strategic plans aligned with organisational goals.
• Champion a culture of inclusion, innovation, and excellence.

�� Key Responsibilities

You will be involved with the setup of new sites across the Region which will include:

• Leading the strategic planning and execution of new site setups within the region
• Collaborating with cross-functional teams to ensure seamless integration of operations, technology, and personnel - clinical and non-clinical
• Overseeing the development of timelines, budgets, and resource allocation for each new site
• Recruitment, induction, and training of a full service delivery team including local leadership

The job description for this role is the 'BAU' following initial site and service mobilisation and travel across the Region and to other Regions will be expected.

✅ What We’re Looking For

Essential Skills & Experience:

• Proven leadership of dispersed teams and P&L responsibility (£5m+).
• Strong interpersonal, negotiation, and communication skills.
• Experience in client-focused service delivery and performance management.
• A passion for inclusive leadership and service excellence.

Desirable:

• Experience in private healthcare or NHS.
• Registered Manager status or equivalent leadership experience.

�� Why Join MSI?

• Forget about the worry over mileage or travel expenses - we've got you covered! Your expenses are reimbursed quickly, within just 10 days
• Enjoy (alongside 25 days annual leave plus bank holidays) enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday
• Take advantage of perks and discounts on over 4000 retail and hospitality outlets through your Blue Light card
• Access our Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe

Permanent contract

Hours: Full Time, 35 hours per week

Salary: £45,900 per annum

Location: Home based but this role requires frequent and required travel (2 -3 days a week) across a National landscape (England and Wales) and must be able to access one of the The Children's Society's offices listed below:

-Manchester

-Newcastle

-Leeds

-Birmingham

-Plymouth

-Chelmsford

An exciting opportunity has become available for a Development Manager within our young people's services domain. Due to our growth across our young people's services domain, we are looking for the right candidate to lead and project manage the mobilisation of newly commissioned services within our young people's services domain and/or provide management support to existing services, where capacity is required. The candidate will also be responsible to lead and deliver all mobilisation activities within predetermined timelines, ensuring quality and safe practice at all times, work closely with internal cross-functional teams and manage senior external stakeholders and multiple budgets, to ensure smooth project progression from inception to delivery.

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

TYPE OF PERSON WE'RE LOOKING FOR

We are currently looking for an effective project manager, with significant experience of leading young people's services to join our dynamic, ambitious team.

A key part of this role will be your ability to:

-Manage a project team in order to achieve key deliverables set out in the mobilisation plan, to budget and to timescales.

-Make decisions regarding key components of the mobilisation schedule.

-Identify risks and implement mitigation strategies, working at pace.

-Lead communication and collaboration between internal and external stakeholders.

-Implement quality assurance processes and monitor these, outlined in the Safeguarding policy and in line with TCS practices and safeguarding standards.

-Build up relationships and rapport with key strategic stakeholders at pace, over multiple contracts, across a national landscape.

KEY SKILLS AND COMPETENCIES

In order to be successful in this role, you must have:

-Excellent project management skills

-Management/leadership experience within young people's services

-Excellent knowledge of relevant legislation related to Children's Social Care and Health services and/ Relevant Qualifications;

-Excellent Safeguarding knowledge and practice

-Experience of contract compliance and management

INFO ABOUT THE CHILDREN'S SOCIETY

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people we work with. As such, all posts are subject to a safer recruitment process, which includes the disclosure of criminal records, vetting checks, and the provision of appropriate references. The number and type of references required may vary depending on the nature and responsibilities of the role, ensuring that each appointment is carefully assessed. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

Therefore, candidates applying for work in our Youth Impact Domain will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is midnight on the 12th August 2025.

IN1

The DRIVE Service Manager will be responsible for mobilising the expansion project across London, working closely with all Boroughs and te Drive Central Team.

 

The DRIVE Team (Case Managers and Team Leaders) will develop and co-ordinate an individual, multi-modal intervention plan for each Service User, which will incorporate support and/or disruption strategies; a pro-active approach to Service User engagement and commitment to working towards attitudinal and behavioural change, whilst keeping the victim’s safety central to any interventions implemented. The Service Manager will seek to ensure this role is carried out fairly, and take organisational responsibility for risk.

The DRIVE Service Manager will also line manage DRIVE Team Leaders and Case Managers where needed

Management and Development:

· Provide each Team Leader/Case Manager with monthly Case Management Supervision.

· As part of the monthly Case management supervision process, the Team Leaders and Case Manager should be given the opportunity to discuss Service User cases; exploring concerns, reviewing assessment decisions and developing a collaborative individual intervention plan.

· Ensure that the service is managed in accordance with its governing documents from the DRIVE case management manual.

· Provide annual appraisal and regular support and supervision reviews to ensure that great performance is recognised; and that poor performance, and welfare issues affecting performance, are addressed. Offering Clinical Supervision as necessary.

· Support, manage and develop Team Leaders and Case Managers, promoting wellbeing and growth within their roles.

· Ensure Team Leaders and Case Managers maintain safeguarding training up to date in line with local protocols.

· Ensure Team Leaders and Case Managers attend all training delivered by RESPECT and other relevant training.

· Ensure that all safeguarding and critical incidents are reported in a timely manner following the appropriate protocols.

Management and Performance:

· Provide routine reports to the Project Director, funders and stakeholders so that they can assess the overall performance of the service.

· To ensure that the required data is recorded on the Drive case management system, so that the evaluation, performance management and service learning is maximised.

· Represent the service at local and national events; deliver training and presentations as appropriate in partnership with the Project Director.

· Contribute to the learning from the Drive Pilot through service reviews, working with the Drive Evaluators, supporting the Drive Partnership in addressing implementation and ongoing delivery

Strategic Management

· Develop and maintain links with other agencies, both as an individual and as a service; developing protocols, referral procedures, skills sharing and joint working with external partners as appropriate.

· Attend and partake the Domestic Abuse Perpetrator Panel (DAPP) and MARAC meetings.

· Develop and maintain effective links with other agencies, attending strategic and operational working groups as appropriate.

· Demonstrate a proactive approach to resolving barriers to achieving the Drive objectives with other professionals and services.

· Share best practice with other Service Managers to further develop the role and the Drive project in general.

· Work with the Director, Practice Adviser, Steering Group and Drive Project Evaluators to maximise learning from the pilot sites and modify the model according to findings from data on what is proving effective.

· Develop and share ideas for service innovation, exploring options for implementation locally and informing the potential for national roll-out on conclusion of the pilot phase.

Recording and administrative tasks:

· Supervision sessions will be recorded on the Case Management Supervision pro- forma, and form part of the quality assurance and staff support and supervision processes as well as informing the personal and professional development of the Team leader Case Manager.

· Ensure that Team Leader and Case Managers’ files and records are accurate and complete, submitted at the appropriate data collection milestones and that both are kept and are in compliance with General Data Protection Regulations 2018 (GDPR), the UK Data Protection Act 2018 and meet IMR (Internal Management Report for Domestic Homicide Reviews DHR) recording standards.

· Maintain an accurate and secure audit trail of all relevant communication in compliance with GDPR 2018.

· Support Team Leaders and Case Managers to use the Drive Project electronic case management system accurately and consistently for all their work.

General tasks:

· Be a strong advocate for RISE delivery, representing RISE and its strategic direction at key stakeholder events.

· Attend management meetings as directed by line manager.

We're looking for a kind, compassionate and resilient Service Manager to join our Braknell Young People's Service.

£40,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Join Look Ahead as a Service Manager for Bracknell Young People, where you'll oversee innovative 24 hour supported accommodation for young people aged 16-25 . You will oversee four projects and diverse teams within the Bracknell Forest Council area.

As a Service Manager, you will lead and inspire front-line staff, fostering leadership and competence development within your team. Your operational excellence will ensure effective management of all projects, maintaining high standards in service delivery. You will be responsible for upholding regulatory responsibilities (OFSTED), ensuring a safe and welcoming environment for our customers, and driving continuous improvement through quality assurance.

In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers.

We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success.

You'll have the chance to grow your leadership skills and advance your career in an organisation that prioritises personal development and values partnerships and collaborative efforts.

What you'll do:

- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Responsible for maintaining quarterly staff succession plans
* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
* Responsible for managing and allocating customers to support staff (casework management)
* Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
* Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
* Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
* Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
* Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
* Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date
* Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
* Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance

Please see our website for the full job description.

Please note, this is a fulltime role but a job share would be considered.

Would you like to manage a service that makes a positive difference to the lives of vulnerable older people and their carers? We have an exciting opportunity for a manager of our Day Care Service in Maldon. This is a part-time role offered as part of a job share arrangement. You will have experience of supporting people with dementia, whether gained in a professional capacity or as an informal carer. Management experience is preferred but not essential.

Maldon Day Care Service provides an opportunity for older people to mix socially in a safe environment and engage in stimulating activities with the support of trained staff and volunteers. A varied activity programme caters for a wide range of interests including quizzes, singing and gentle exercises, and a cooked lunch is also provided. Day Care also provides a vital respite break for family Carers. The role of Day Care Manager involves overall responsibility for the service, and management of experienced and dedicated staff and volunteers.

Action for Family Carers is a thriving charity which for over 30 years has been providing support for Adult Carers and Young Carers – people with unpaid, caring responsibilities for others.  We are a Carers Trust Network Partner and Trusted Charity.  We provide support, information, counselling, Young Carer clubs and respite care across Essex, working within schools, with GP practices and in a variety of community settings.

Day Care Manager

Salary £26,300 

Office base - Maldon 

Responsibilities will include:

· Taking responsibility for day-to-day delivery of Day Care services

· Managing staff and volunteers

· Helping to promote the service locally through networks and forums

· Gathering evidence of positive impact and outcomes

· Engaging with local Carers and their families

You will need to be:

· Enthusiastic about supporting people experiencing dementia

· Able to support and motivate staff and volunteers

· Highly organised and proactive in managing the service

· Able to work flexibly and independently

We offer:

· Full induction and relevant training

· Contributory pension scheme

· 24-hour Confidential Staff Helpline

· An opportunity to help vulnerable families in the local community

· A chance to be part of a supportive and friendly team

 

How to apply: Please click the Apply Now button to submit your CV and covering letter

Closing date for completed applications: 5pm Tuesday 5th August 2025

 Action for Family Carers is an equal opportunities employer and positively encourages applications from all sections of the community.

Registered Charity No: 1127164