Referral centre advocate jobs in Westminster, greater london

About the role:

As a Project Worker – Complex Needs, you’ll be at the heart of Single Homeless Project's (SHP) mission to end homelessness in London, working within our short-stay accommodation services that offer safety, stability, and a fresh start for people rebuilding their lives. Each day you’ll work alongside clients who have experienced homelessness and are navigating challenges such as substance use, mental health issues, trauma and physical health concerns. Through trust, persistence and creativity, you’ll help them access and sustain safe accommodation, reconnect with essential services, and take meaningful steps towards lasting independence.

You’ll build strong, consistent relationships that inspire confidence and hope, supporting clients to access healthcare, develop life skills, explore work and training opportunities, and strengthen their sense of belonging in the community. By approaching every interaction with empathy and purpose, you’ll play a key role in creating the conditions for lasting change – helping people not just to move off the streets, but to move forward in life.

At SHP, we don’t just offer jobs – we build careers with purpose. You’ll be part of an organisation that values development and growth, providing opportunities to expand your skills, influence practice, and progress within a sector-leading charity. Your work will help shape better futures for our clients and contribute to SHP’s ongoing journey to challenge inequality and deliver lasting impact for Londoners.

Rota: Monday to Friday: Early shifts (08:00 to 16:00) and Late (14:00 to 22:00) shifts. We consider bespoke and flexible working options, where this can be accommodated within service needs.

About you:

• Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs. 
• A non-judgemental approach to working with people facing multi-disadvantages and the skill to promote a strengths-based approach to case work and person-centred engagement.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives.
• Strong time management skills, ability to manage a caseload of clients, work on own initiative, manage competing priorities and maintain high standards.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 3rd May at midnight

Interview Date: Tuesday 18th and Wednesday 19th May online via Microsoft Teams

Please note, there will be a second stage interview for suitable candidates in our service in Barnet. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

About the Role

Headway East London is looking for a compassionate and motivated Community Support Worker to support adults living with brain injury across our 13 London borough catchment area. You will support members in their own homes and local communities. This is a varied, people-focused role where you will work one to one in the community, helping individuals live with greater independence, confidence and choice.

You will provide support plans to offer support to manage activities at home, maximise opportunities and choices, support wellbeing and provide advocacy. Find out more about our Community Support Work service here: Community Support Work – Headway East London.

We have 3 available positions, two permanent contracts and a one fixed term contract for 12 months (maternity cover). 

If you want a role where your work genuinely changes lives, makes a real difference every day and aligns with strong charitable values, we would love to hear from you.

Principal Duties and Responsibilities

1. Conduct support sessions to a regular caseload of members in the community as a lone worker with remote office assistance.
2. You will work to maximise and maintain their autonomy and independence in their home environment or within the local community.
3. You will work collaboratively with the member to plan, organise and implement daily activities by developing daily and weekly structure and wellbeing plans.
4. You will be responsible for being the first responder, with remote manager support, in the event of any incidents, safeguarding issues or behaviour that challenges during support sessions.
5. Accompany and support members to appointments with health and statutory care providers and provide accurate notes for future reference.
6. Accompany and support members to access social, leisure, educational and vocational activities in the community.
7. Maintain a maximum income for members through completing benefit and grant entitlement and assist with financial budgeting.
8. Provide appropriate and relevant advice, information and advocacy to members and their families. Where appropriate liaise with other professionals and statutory and non-statutory organisations to make referrals or signpost to appropriate support services.
9. Maintain accurate and factual monitoring notes on our online database and report any incidents.
10. Conduct and monitor specific therapy / support / rehabilitation and risk management plans in accordance with case managers, therapists and other cprofessionals as required.

Key Relationships - Internal and External

Internal: Staff within the Service Department, Members (service users) and
their families and carers

External: External partners

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Role Mission. 

To be an integral part of the delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, and vital role within a brand new team. You’ll be the first step in ensuring that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:  

Service Design & Delivery  

Working closely with the Head of START, contribute to the planning and rollout of the START Programme  

In many cases be the first port of call for Scotty’s families, and be a welcoming and inclusive contact for all those families

Implement the new service model, workflows, triage process and beneficiary journey 

Ensure the service you deliver is trauma-informed, inclusive, and responsive to beneficiary feedback 

Manage your own caseload with support from Head of START programme 

Team Leadership & Development  

Once your experience has grown, provide peer support to any further caseworkers joining the team in 2027 and beyond (depending on demand) 

Ensure an ongoing focus on your own learning and development, always creating space for reflective practice  

Ensure that you live the culture that reflects The Scotty’s Way and encourages your own personal growth

 Be an active part of the wider Families team contributing to Daily Huddles and team plans and objectives 

Collaboration & Partnership  

Build and maintain, alongside the Head of START strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

Build your expertise on navigating entitlements for the bereaved community to ensure that Scotty’s families receive the best possible support. 

Work collaboratively with other Programme teams to ensure consistency, shared learning & efficient internal referrals 

Monitoring & Evaluation  

Ensure that you are reporting consistently on beneficiary engagement, support outcomes, and follow-up actions 

Work with your direct support to use evidence and insights gathered to adapt and improve the service over time 

Ensure CRM records are complete, accurate, so they can be used to inform delivery decisions  

Contribution to Charity-Wide Goals  

Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

Act as a representative of Scotty’s at sector events or external meetings where appropriate 

Support content development by sharing anonymised stories, insights, and themes  

The 30-day goals for this role are: 

Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

Worked closely with the Head of START and other programme Heads to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.  

Become familiar with the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.  

The 60-day goals for this role are: 

Built confidence and knowledge around the START programme aims and objectives, and the needs of Scotty families.  

Supported the Head of START to implement the new casework programme and beneficiary journeys.   

Built understanding of the processes that are in place to monitor the outcomes and impact of the new START Programme. 

Contributed to the design of a light CRM for initial use in START casework.   

Supported the development of and started to build understanding of the necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.   

Started the training plan for new START caseworkers.  

The 90-day goals for this role are: 

Supported the launch of the new START Programme alongside Scotty’s team members.   

Welcomed the first families to Casework following the processes and framework that the Head of START has implemented.   

Worked with the Head of START to set a clear plan for the remainder of 2026 and beyond for the START programme, establishing it as a quality Scotty’s service for families.  

Starting to provide outcomes and data that enable the programme’s outcomes to be evidenced. 

About You: 

Must-Have 

Experience in service delivery, casework, and personalised support services 

Ability to work independently and manage a busy, varied caseload 

A compassionate and person-centred approach to casework 

Excellent organisational and communication skills 

A clear understanding of safeguarding vulnerable adults 

  

Nice-to-Have  

Familiarity with military family life or bereavement support 

Background in information, advice and guidance within the charity or statutory sector 

An understanding of the importance of service co-design with users or lived experience groups 

Additional Information

The role will require some evening or weekend work

Enhanced DBS check required

Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

Families Come First

Everyone a Supporter, Every Supporter a VIP

Love What You Do

Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for an interview. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Job Title: Independent Gender Violence Advocate (IGVA)

Location: The Gaia Centre, Lambeth
Salary: £14,850.68  per annum, inlcuding London weighting if applicable
Contract type: Part Time, Permanent

Hours: 18.75 hours per week (working days to be discussed)

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

The independent gender violence advocate will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children.

The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence). The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. 

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, and practical options that might increase their safety. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 30 April 2026

Interview Date: 11 May 2026

The Programmes Coordinator plays a central role in delivering our community-based services. You will coordinate and support the delivery of programmes, peer-support groups, drop-ins, and activities, while managing referrals and supporting accessible, person-centred service delivery.

ALAG is a user-led, pan-London membership charity supporting autistic adults without a learning disability. The Autism Hub sits under ALAG and provides advocacy, peer support, counselling, advice, activities, and training—connecting people to services that improve wellbeing and quality of life.

Key Responsibilities

• Coordinate referrals, assessments, and service allocation
• Organise groups, drop-ins, and community activities
• Support delivery of counselling and advocacy services
• Manage schedules, bookings, venues, and online sessions
• Handle enquiries, inboxes, and appointment coordination
• Maintain accurate records and support reporting (GDPR compliant)
• Support service users with access, adjustments, and signposting
• Liaise with staff, volunteers, and external partners
• Monitor capacity and escalate risks or issues

About You

Essential

• Experience in administration, coordination, or similar role
• Experience in community, voluntary, health, or social care settings
• Understanding of autistic/neurodivergent needs
• Strong organisation and communication skills
• Confident IT skills (databases, email, online platforms)
• Commitment to inclusive, person-centred practice

Desirable

• Lived experience of autism
• Experience coordinating groups or supporting volunteers
• Knowledge of local services

Additional Information

• Community-based role with some evening/weekend work (with notice)
• Training and development provided

One of two Outreach and Project Workers pivotal to the delivery of an exciting new Women at Risk (WaR) project which will support women at risk of rough sleeping, homelessness and exploitation. Working across key areas of Enfield and Haringey you will, through a combination of nighttime outreach and daytime service provision, be critical to supporting a coordinated response across multiple agencies already engaged in this work.

You will undertake at least twice weekly nighttime outreach, support additional services and existing outreach provision and develop a daytime offer that meets the needs of women engaged through outreach and identified as at high risk of harm and homelessness.   

You will have responsibility for a caseload of women identified through outreach, referral and presentation at ours and other services. You will provide advocacy, casework support and connection and referral into other agencies which can help them address their needs.

This is a fantastic opportunity to become part of a passionate, high performing team and support the development of a new service which is meeting identified gaps in local provision.

Job Title: Head of Centre 
Salary: £52,406 per annum, plus 15% ILW
Hours: Full time, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm 
Contract Type: 16 month fixed term contract
Location: London
Reports to: Director of Clinical Services 
 
THE CHARITY 

Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. 
 
James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.    
 
James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.
 
In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.
 
THE OPPORTUNITY 
 
We are seeking an experienced clinician to join us on a Fixed Term Contract to cover a period of maternity leave.
This is a key role in the organisation, leading our James’ Place centre in London and taking overall responsibility for the clinical and operational management of the center. The Head of Centre will lead a team of suicide prevention therapists and will take responsibility for clinical oversight and governance. The Head of Centre is the guardian of ethos, culture and tone of James’ Place. 
 
The role will work alongside the centre manager, overseeing the day-to-day operations, managing budgets and HR, and ensuring the safe and effective delivery of our service.
 
The Head of Centre is also responsible for managing and reporting on the results and caseload in London, ensuring these are communicated accurately and clearly. As the most senior clinician at James’ Place London, we expect you to be responsible for managing your own caseload which may involve up to 20% of your time.
 
The Head of Centre plays a key role in raising the profile of James’ Place London and will work closely with our fundraising and communications team to ensure that we are engaging with a wide range of local stakeholders and partners to drive referrals to the centre.
 
They will work closely with our broad range of referrals partners, including the NHS, community, and charity partners. They will also work closely with our outreach team to ensure that men in crisis can reach us directly.
The role is expected to work highly collaboratively with other Heads of Centre and senior managers to work towards our strategic plan and meet our charitable objectives.
 
The post-holder will be expected to travel to other James’ Place sites to assist in addressing issues as requested.
 
The post holder must have a clear understanding of performance management of teams and individuals in teams and be able to ensure delivery from those they line manage. This will include ensuring that all suicide prevention therapists have minimal caseloads and achieve high quality outcomes.
 
They will also, in collaboration with others, build effective pipelines and networks with local acute trusts, integrated care boards and services in primary care including mental health crisis teams. There will also be an expectation to lead on projects as directed by the Director of Clinical Services. 
 
KEY RESPONSIBILITIES 
 
Leadership and Management 

• Act as a senior leader in the organisation, building close working relationships across charity, and ensuring a culture of excellence and improvement in all our work in London.  
• Work closely with clinical and non-clinical colleagues in the London centre and across the charity to further our mission to deliver urgent clinical services to men in suicidal crisis. 
• Develop and grow partnership and fundraising opportunities within the changing landscape of mental health provision locally. 
• Oversee management and maintenance of the building through management of the Centre Manager.  
• Lead and supervise the clinical team in London, ensuring that every man who comes to James’ Place receives first class treatment and support. 
• Maintain adequate staffing levels as guided by James’ Place policies and procedures, e.g. sickness absence, performance management.   
• Ensure all staff members receive appropriate and adequate, internal and external supervision and that staff members receive appropriate PDRs and PDPs in line with the needs of the charity. 
• Develop new and existing engagement and referral pathways, ensuring high quality and informed referrals in the centre.  

 
Clinical  

• Be responsible for the clinical activity delivered at James’ Place in London, ensuring the safety of the men who use the service and their supporters.  
• Report on clinical outcomes for London, ensuring timely and accurate data collection and analysis.  
• Manage local clinical governance, including risk assessments, with support from the Director of Clinical Services.
• Report on clinical metrics and wider progress across the London centre on a weekly and monthly basis.  
• Work closely with the Director of Clinical Services to manage evaluation and research, particularly around London for data and outcomes.  
• Act as an expert user of our clinical information system.  
• Ensure appropriate care and management of all service users and their supporters. 
• Carry a clinical caseload (approximately 20 per cent of working time).  
• Create an environment in which confidentiality, privacy and dignity are respected and clear with service users about limits of confidentiality. 
• Ensure that the whole team is aware of and proficient in avoiding stigma and promoting social inclusion, equality, and diversity.   
• Ensure that all staff are trained appropriately in suicide prevention and in the James’ Place intervention model. 
• Ensure respect and sensitivity to service users' gender, sexual orientation, socioeconomic status, age, background (including cultural, ethnic and religious background) and any disability. 
• Provide cover for other Heads of Centre if required. 
• Lead incident reviews and ensure appropriate safeguarding of men in our care. 
• Represent the charity externally at local safeguarding and risk management forums. 

 
Fundraising and Finance 

• Manage the Centre budget and develop an effective working relationship with our finance team, with support from senior management.   
• Maintain accurate and auditable budget records. 
• Represent James’ Place at a local level, establishing new relationships and continuing to foster established relationships with stakeholders. 
• Represent James’ Place in the media and at events, sharing learnings and promoting our work. 
• On occasion, represent James’ Place at a national level. 
• Work closely and effectively with our local fundraiser and wider fundraising team, to meet agreed targets and KPIs, offering leadership and guidance on a local basis 

 
James’ Place Charity  

• Work closely with the Director of Clinical Services and other Executive Leadership Team members to deliver against the business plan and meet our charitable objectives.  
• Promote the value and importance of service evaluation and support the London team to contribute towards the ongoing development of James’ Place. 
• Work with the team to further our understanding of men and suicidal crisis.  
• Work with the Director of Clinical Services to devise and deliver specific identified projects to support the wider aims and mission of the charity. This will include providing leadership to clinical quality groups.

 
PERSON SPECIFICATION
 
Essential

• Clinician with HCPC/Social Work England / BACP qualification/NMC/UCKP or equivalent – i.e. psychotherapy, psychology, OT, mental health background 
• Demonstrable experience of being accountable for the delivery of care / support for people accessing mental health or therapy services 
• Experience delivering expert structured care in a mental health or therapy setting.   
• Demonstrable experience of effective management of clinical and non-clinical staff 
• Able to plan and deliver therapy sessions
• Ability to devise and deliver high quality presentations to stakeholders, funders, potential funders and academic partners 
• Demonstrate in-depth knowledge of the local health economy and be able to identify and break down barriers to the implementation of James’ Place 
• Experience of working with academic partners to enable evaluation and research  
• Ability to demonstrate resilience in challenging situations 
• Knowledge and understanding of suicide prevention  
• Open to innovation and new ways of working  
• Constructive and collaborative attitude 
• Demonstrable awareness of possible variations in the presentation of mental health problems in service users of different genders, ages, cultural, ethnic, and religious or other diverse backgrounds 
• Demonstrable experience of project management 
• Ability to devise and deliver plans to address organisational priorities including remedial action when necessary 

 
Desirable

• Experience of managing a Mental Health / clinical team    
• Deep understanding of the impact of mental health/suicide  
• Project management qualification 

 
WE OFFER

• A 7% employer contributory pension scheme
• Family friendly policies
• Death in service insurance scheme 
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period

 
LEARN MORE
 
If you would like to learn more about working for James' Place, sign up to our online recruitment information session on Wednesday 8th April at 6:30pm - 7:15pm
 
HOW TO APPLY
 
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions relating to the knowledge and skills you hold for this role. Please note, you do not need to upload a cover letter for this role. 
 
Closing date: Friday 17th April, 12 noon.
 
First round interviews are expected to be held on Friday 24th April. 
 
James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
 
If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
 
Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.
 
REF-227 788

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Community Support Worker (Primary Care Network)
Reference Number: 342
Salary: £26,000 - £27,000 per annum
Reports to: Team Leader (Complex Needs & Community)
Hours: 37.5 hours per week (Full time)
Work Pattern: Monday – Friday, 9am – 5pm
Working base: St Albans

We are looking for a Community Support Worker to join our team. The Primary Care Network (PCN) Service works in partnership with GP surgeries in Hertfordshire to provide advice, information, onward referral and holistic support to individuals who are experiencing mental ill health or need support with their mental wellbeing.

Community Support (PCN) Service Objectives

• To improve the mental wellbeing of people experiencing mental ill health.
• To increase early access to help for people experiencing mental ill health, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
• To contribute to an improvement in the proportion of people with mental ill health who are accessing support.
• To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.

The Successful Candidate will

• Provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing.
• Maintain and enhance service delivery standards and effectiveness.
• Promoting the service, increasing visibility and being responsive to changing needs.
• Provide practical and emotional support to encourage service users to develop their independence within their local community.
• Ensure that the safety and wellbeing of service users using the service is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

Key Accountabilities

• To receive referrals a wide range of referral pathways.
• To undertake initial contact with clients and complete a holistic needs assessment, making use of assertive outreach work to achieve the initial client contact, if required.
• To provide holistic support both outreach and in our centres and advocacy services to clients experiencing mental ill health.
• Ensure all person-centered risk assessments and support plans are completed as appropriate.
• To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services.
• To liaise with other agencies to ensure that clients receive appropriate support and continue to remain engaged with the service.
• To assist clients to access appropriate mental health services, drug and alcohol services, housing/tenancy services and other services according to assessed needs.
• To establish effective pathways across a variety of agencies to maximise and provide effective partnership working.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is on 1st May 2026 5pm
Interviews to be held on a rolling basis at our Watford Wellbeing centre.
Please note: this role may close sooner due to demand in applications.
N.B. Please quote reference number 330 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Senior Caseworker – Pathways

Location: Disability Action & Advice Centre, 4, Waldegrave Road, Teddington TW11 8HT

Contract: Permanent, Full-time, 35 hours per week

Salary: £30,000 to £36,000 (depending on experience)

Ruils is run by, and for, Disabled people. We exist to remove the barriers that prevent Disabled people from living independent lives. Our vision is a society where all individuals have choice and control to live independently. We provide information, advice, advocacy, befriending and activities to our clients and their families.

Pathways is a specialised welfare advice service that provides information, advice, advocacy and representation for Disabled adults (over the age of 18) living in the Richmond Borough. We work with clients, supporting them to navigate the complex Housing, Benefits and Social Care systems. In this role, you would be providing information, guidance and advice to Disabled people and their families, enabling them to have more choice and control over their lives.

We are also part of a larger network of Disabled-led advice services. Working together, we have developed pathways for Disabled trainee case workers, collated data on Housing and Benefits issues and have fed into important consultations and campaigns.

This is a unique and rewarding opportunity for you to work one-to-one with clients to effect change, whilst also having a positive impact on the wider system.

We are looking for someone who:

• Will bring experience of supporting people with complex welfare, housing or social care issues.
• Is confident advocating on behalf of clients when needed.
• Has an understanding of the welfare benefits system, disability rights and the Social Model of Disability.
• Can break down complex information so it feels clear and manageable.
• Works in a calm, methodical way, keeping accurate records.
• Is compassionate, patient and values-driven.

Duties and Responsibilities:

• Provide timely and accurate advice on welfare benefits, housing and social care to support Disabled people to live independently.
• Analyse clients’ situations, identify solutions and guide them through complex systems, signposting where appropriate.
• Work with clients on a short to medium term basis, helping with referrals, forms, letters, appeals and navigating processes.
• Support clients to gather evidence and prepare for Benefit or Housing applications and appeals, ensuring deadlines are met.
• Attend key meetings and appeals with clients, advocating for them and helping them put their case forward confidently.
• Develop accessible information resources (guides, bulletins) to help clients navigate health, care, benefits and housing systems.
• Build and maintain strong relationships with partners, contributing to forums, campaigns and shared problem-solving.
• Provide supervision and support to trainee caseworkers, including induction, case file reviews and contributing to their development.

What we can offer you:

• A vibrant and interesting work environment – every day is different.
• An experienced and supportive leadership team.
• Training and development opportunities.
• Flexible working.
• Kind and caring colleagues who work as a team.
• A cycle to work scheme.
• An employee assistance programme (EAP).

We operate a Guaranteed Interview Scheme. We will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this Guaranteed Interview Scheme.

A full Job Description and Person Specification can be downloaded below. To apply, please visit our recruitment page via the ‘Apply’ button

Closing date: 17 April 2026.

Interviews: 19 May 2026 (face-to-face).

Colorectal Cancer Clinical Nurse Specialist

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary for Colorectal Cancer Clinical Nurse Specialist

In our Services team we aim to deliver clear and accessible support offer for people affected by a bowel cancer diagnosis through a clinically focused ‘front door’ of services. The post holder will work collaboratively with the Clinical Lead to deliver a strategy which will extend our reach to bowel cancer patients and establish referral routes from the NHS into our services.

As our Clinical Nurse Specialist you will work on the Charities Ask the Nurse Service alongside other specialist nurses. This is our service for patients to ask questions or concerns about bowel cancer. You will be responsible answering queries from those affected by bowel cancer and managing and developing the service.

You will work closely with the Clinical Lead to ensure Bowel Cancer UK’s clinical focus meets the needs of those affected by bowel cancer and is up to date. You will also provide expert clinical advice, with guidance of the Clinical Lead, across all areas of Bowel Cancer UK - including health professional education, policy, communications and fundraising equipping them with timely health system and clinical information.

Main responsibilities

• Support the Clinical Lead on, development, delivery and effective implementation of our core clinical (nurse led) services offer (Ask The Nurse service).
• Support the Clinical Lead on ensuring sound clinical governance across our clinical services.
• Manage our engagement and support offer to healthcare professionals to develop our networks and establish referral pathways from the NHS into our services.
• Provide expert clinical advice and opinion to programmes across the charity as required including input into health information content, media enquiries and clinical queries from patients.
• Represent Bowel Cancer UK externally on appropriate panels, advisory groups, at events and in the media.
• Use learning, knowledge and evidence from programmes of work across the charity and the sector to inform continuous improvement in the development of clinical services.
• Work with the Clinical Lead on development and delivery of education programmes for primary and secondary care at conferences and bespoke education events.
• Work with the Clinical Lead to ensure a collegiate approach to service delivery across our services and support offer.
• Assist in maintaining high-quality data ensuring information is gathered and recorded in accordance with the requirements of the General Data Protection Regulation, ICO and Bowel Cancer UK Data protection policy.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training & progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.

The ideal candidate

• Holding a caseload of people who are sleeping rough where their substance and/or alcohol use
• Ability to conduct street outreach at sleepsites and known hotspots within the Borough
• To actively promote and work in a way which encourages harm reduction
• To work collaboratively with partner agencies to ensure positive outcomes are achieved, safeguarding is shared and to increase the persons access to support services.
• Increase the total number of people accessing structured treatment & recovery through a bespoke pathway for rough sleepers as well as sustain treatment for these individuals, reduce harm, and support bespoke planned treatment exits or transitions into community-based services (continuity of care).
•  Reducing barriers of accessing Primary Healthcare services, such as GP registration, attending hospital appointments and specialist health services by advocating for and supporting clients.
• Attending and coordinating client related MDT’s and attendance at meetings relating to the rough sleeping community
• You will promote and deliver Naloxone training & distribution to those on your caseload 
• You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
• You will support the development of the service and ensure that you are delivering a solution-focussed and strength-based approach.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 24 April 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Youth Delivery Mentoring Officer

We are looking for a skilled, committed, and passionate individual with experience within the youth work sector (this could be in a voluntary capacity). Whilst developing our focus around youth engagement and early intervention techniques, we recognise the importance of having individuals who really want to make a difference in the lives of young people. The successful applicant will understand our values, ethos and principles as an organisation and will demonstrate a strong desire to contribute to and deliver meaningful and effective youth work. 

Main Purpose of this Role

This is an exciting role at Reaching Higher and demonstrates our uncompromising commitment to playing our part to positive impact the lives of young people and their families. This role has been designed to lead on the delivery of our work and play a central role in creating meaningful experiences for young people via school and community-based youth projects.The purpose of this role is help ensure high-quality support for young people across our various programmes, in line with our mentoring ethos, helping to build an even stronger rapport with those we currently serve and improving accessibility for new young people being referred to us. 

About Reaching Higher 

Reaching Higher is a youth organisation which works with almost 2000 young people aged 10 - 18 each year across Croydon and surrounding boroughs. Developed in partnership with local churches, we are a youth-led charity with a Christian ethos.We place particular emphasis on providing mentoring support to young people and facilitating their development as leaders. We have established strong links with key local, London and UK-wide organisations and our approach leads us into regular working contact with partner schools, community groups and churches. 

About the role:

At the heart of Camden’s response to street homelessness, the Rough Sleepers Hub Assessment Centre at 165 King’s Cross Road offers people a safe, supportive place to begin their journey away from the streets. With 16 beds and a short-stay model focused on planned moves within 28 days, this service is about momentum, opportunity and change. As a Project Worker, you’ll play a central role in helping people take their next steps towards secure and sustainable housing.

Working in a psychologically informed and trauma-aware environment, you’ll lead a caseload and carry out meaningful assessments that place each person’s experiences, strengths and goals at the centre. You’ll develop personalised support plans, respond thoughtfully to complex situations, and offer practical, hands-on support - from daily living tasks and wellbeing, to housing pathways, training and employment opportunities. You’ll work closely with partners including Connect Forward, In Roads and Camden Routes off the Streets to deliver joined-up, holistic support that makes a real difference.

This is a role with variety, purpose and impact. You’ll be part of a service that supports people at a critical moment of transition, while being supported yourself through reflective practice, ongoing training and clear development pathways. If you’re motivated by change, collaboration and meaningful outcomes, this is a chance to grow your skills while helping others move forward with confidence and hope.

About you:

• You’re driven by helping people move forward. You know how to support someone to set goals, navigate change and stay steady when situations feel tough, responding calmly and thoughtfully when it matters most.
• You bring a trauma-informed, strengths-based mindset to everything you do. You understand professional boundaries and lead with respect, curiosity and a non-judgemental approach.
• You thrive in a busy, fast-moving environment. You manage your time well, take initiative and keep standards high, even when priorities shift and decisions need to happen quickly.
• You believe in the power of partnership. You’re confident working alongside other professionals and services, pulling people together to create joined-up support and real outcomes.
• You’re flexible, reliable and ready to step in when needed. You’re comfortable working across a rota that includes early and late shifts, some evenings and weekends, and you can support people to build financial stability through income maximisation and practical guidance.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note applications will be reviewed and suitable candidates offered interviews as applications are received. Therefore please submit your application as soon as possible, we reserve the right to close the advert when a suitable candidate has been identified. 

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you.

We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.

The Role

As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Cafe Team Coordinator to:

 •  Lead and coordinate the daily operations of two Crisis Café sites.

 •  Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.

 •  Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.

 •  Build strong partnerships with local services, promoting the Café and its impact.

 •  Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.

This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.

What You’ll Bring

We’re looking for someone who excels in leadership, organisation and communication, with the ability to manage high-intensity environments and complex situations.

Essential Skills and Experience:

 •  Proven ability to support individuals in crisis, helping them develop self-management strategies.

 •  Experience managing small teams and volunteers.

 •  Strong understanding of mental health services and the recovery approach.

 •  Excellent communication and administrative skills. 

Desirable Skills:

 •  Mental Health First Aid or Suicide Prevention training.

 •  Knowledge of national suicide prevention strategies.

 What We Offer

· A supportive and collaborative work environment.

· Opportunities for professional development, including training and supervision.

· The chance to make a tangible difference in the lives of individuals experiencing mental health crises.

· Flexible working

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Paid time off for medical appointments

· Staff away days and socials

Shifts include evenings and weekends across two locations:

 Hampton Road, Twickenham, TW2 5QB

 Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB

Apply Now

If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team!

We are actively interviewing for this role. 

The successful candidate will need to undergo an Enhanced DBS check.

Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds.

Let’s build a stronger, healthier community together.