Refugee support jobs

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section below and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

Position: Proposal Writer  

Salary: £37,500 to £41,500 per annum based on experience

Contract: Fixed term maternity cover, up to 12 months.

Reports to: Senior Advisor, Private Philanthropy

Location: Shoreditch, East London (Hybrid Model) 

Key internal relationships: Teams across Major donors, Trust & Foundations, Corporate Partnerships, Comms, UNHCR global, CEO’s office

JOB PURPOSE

UK for UNHCR (UK4U), the UN Refugee Agency's national charity partner, is looking for a Writer. We are a small but high-performing team with big ambitions.

As a team player, you will work with colleagues across Private Partnerships and Philanthropy (PPH), Communications and UNHCR global.

Passionate about the refugee cause and UNHCR’s contribution, you will have prior experience of writing for philanthropic audiences.

This role is integral to the development of the Private Partnerships and Philanthropy (PPH) programme. You will work collaboratively across the PPH team and with international colleagues drawing on a diverse range of content to develop high quality compelling assets which convey our organisational story and priority needs. These assets may be written tailored propositions, investment cases, impact reports, budgets and other creative materials.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities  

The role operates primarily as an in-house writing and strategic support function, focused on the organisation’s highest-level donors and priority audiences.

Key responsibilities include:

• Taking the lead on drafting and delivering a bi-annually Philanthropy newsletter for existing donors and selected prospects, strengthening stewardship and positioning UNHCR’s philanthropic offer.
• Supporting the cultivation and stewardship of priority relationships through the development of bespoke, high-quality and strategically aligned concept notes, proposals, cases for support, business cases, and stewardship/impact reports for Corporate partners, Major Donors, Trusts and Philanthropists.
• Producing high value external communications for philanthropists & corporate partners, including CEO comms and timely email updates sharing relevant news and insights.
• Acting as a trusted internal service, working with colleagues to shape clear, consistent, and donor-focused narratives
• Developing trusted relationships with internal stakeholders across Partnerships & Philanthropy and relevant international colleagues to ensure messaging is accurate, aligned consistent, and reflects the supporter’s motivations and interests.
• Remaining flexible and responsive to emergency situations, supporting the development of targeted materials for priority audiences as required.
• Maintaining a bank of high quality, ready-to-use fundraising and stewardship materials to enable rapid response to new opportunities, including summaries of core thematic areas and flagship initiatives.
• Working closely with Communications colleagues to help position UNHCR’s philanthropic ambitions across external channels, including digital and social platforms. This includes occasional content development, reactive writing, and updating sections of the Philanthropy and Partnerships webpage.
• Managing deadlines effectively by setting clear priorities and timelines for drafting, review, approval, and dissemination.
• Staying up to date on issues affecting displaced communities, key campaigns, international priorities, and field-based reporting to ensure credibility and relevance.
• Maintaining strong awareness of organisational priorities and key fundraising moments throughout the year to support donor progression.
• Continuously improving ways of working by reviewing and refining processes, coordination, and core materials.
• Supporting the development of additional fundraising and stewardship materials as required by the line manager.

The above list is not exhaustive, and the post holder may be required to undertake other duties appropriate to the role.

Essential Skills/Knowledge

• Research skills and an ability to digest and distil technical information from a range of sources to produce donor-friendly, compelling, persuasive, and concise copy for a range of specific target audiences.
• Attention to detail and proofreading skills and an ability to give and receive clear and constructive feedback on creative and copy.
• Ability to create content that is well-written, well-designed, and factually reliable Ability to work at speed to respond to new opportunities as they emerge and prioritise accordingly.
• Knowledge of the principles of fundraising from philanthropists and high value donors.
• A flexible approach to managing and prioritising multiple tasks.
• Experience of taking initiative to ensure open and collaborative working.
• Experience of working across a busy team and managing a busy workload.
• Passion and motivation to raise vital funds to support refugees and internally displaced people.

Personal Attributes and Experience

Essential Experience

• Experience of building effective and persuasive cases for support, collaborating with relevant internal teams
• Proven proficiency with design principles and tools (experience of Canva/Adobe suite desirable)
• Experience of developing inspiring and compelling proposals for HNWIs, corporates and/ or trusts. 
• Demonstrable experience of working constructively and collaboratively with colleagues from different teams
• Experience of delivering high quality work with minimum supervision, and the ability to be self-motivated.

Desirable Skills/Experience

• Experience of, or a passionate interest in, the charity sector and the drive to mobilise supporters to stand with refugees
• Experience of working with Trustees and Development Boards
• Experience of using technology and other digital tools to support donor stewardship
• Experience of working in a complex, multi-stakeholder environment

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays (pro-rata).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 8th May

Interviews date: Week commencing 18th May

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

What is the main purpose of their role?

The Operations Manager sits within a team of six managers who are responsible for providing the strategic lead for all the activities of Suffolk Refugee Support. This is a senior operational role with responsibility for overseeing key programme areas including HR and facilities, volunteering, our ESOL provision and our International Women’s Group. The role will also oversee the development of SRS’s Client Partnership work, ensuring this is shaped through co-production with the clients we work with, supports strong external relationships, and is delivered through an effective, outcome-focused work plan. Working closely with staff, trustees, partners and clients, the postholder will contribute to the effective management and ongoing development of the organisation.

The role line manages a team of Officers and Coordinators responsible for specific programme areas, ensuring that the activities within their remit are effective, compliant and responsive, meeting both the charitable aims of SRS and the needs of the asylum seekers and refugees we support.

What will the job entail?

Among other responsibilties, you’ll be overseeing the function of the organisation and its strategic development by using knowledge of needs of clients, gaps in existing services and opportunities as they arise, working with the Management Team to agree funds required for services to be run and delivered, liaising with Trustees, developing and managing client focused activities, developing and managing operational areas of work and providing strategic and operational oversight to our Client Partnership work.

What you will need

• At least two years’ staff and project management experience in community, voluntary sector or social care settings; or other proven relevant management experience
• Experience of managing staff including delivery planning, performance monitoring, practising HR & disciplinary processes, and motivating positive work environments
• Experience of developing, managing and evaluating programmes to meet identified needs using imaginative ideas and making efficient use of restricted resources
• Experience of using/developing assessment tools to monitor service outputs and outcomes
• Knowledge of laws and policies applicable to Human Resources management
• Knowledge of safeguarding, data protection and equality good practice
• Strategic planning skills with the ability to work in conjunction with the Charity Manager and management team to agree plans of work for the whole organisation to maximise impact for clients
• Proficient in using all MS office applications and CRM or data management system, (experience with Charitylog or similar database platforms preferred)
• Conscientious, calm, and well-organised with the ability to keep the balance between short & long-term tasks/goals
• Proven ability to write concise and informative reports that are appropriate to the target audience, and which summarise a large amount of information
• A strong commitment to Equal Opportunities and Safeguarding Children, Young People and Vulnerable Adults
• Commitment to people in the asylum system and insight into their experiences
• Confident, friendly manner and the ability to put people at their ease
• Flexible approach and willingness to occasionally work outside the office in various settings and some evenings if needed (by agreement)

For the full list of essential criteria see the recruitment pack.

 About us

Suffolk Refugee Support aims to ensure that all asylum seekers and refugees in Suffolk are enabled to live integrated, fulfilled and contributing lives in their new communities. We provide a welcoming environment where clients can access help, advice, support and practical services in order to be healthy and safe and begin to rebuild their lives. We work with external agencies, community and voluntary sector organisations, health providers and others to enable our clients to access a range of support. We are based in Ipswich, but our services operate increasingly on location with refugees and asylum seekers housed in accommodation across Suffolk.

Refugee Resettlement Manager M518

Salary - Grade MGT 2 - £45,091 to £48,226

Term: Fixed Term until 31 December 2026

Working Hours: Full Time 37 hours per week

Closing date: Monday 27th April 2026

We are on the lookout for a passionate individual who wants to help us make a difference to local communities here in Charnwood, Leicestershire.

The Council is recruiting for a Refugee Resettlement Manager.

In this role you will lead the Refugee Resettlement team and work with a range of partner services to ensure the delivery of high-quality and effective refugee resettlement services, including advice, integration and support, to enable refugees to achieve required outcomes and live independently in the UK.

We are looking for a committed individual with strong organisation, communication and partnership working skills, experience of staff and service management, and experience of delivering refugee resettlement or related services.

The position is due to become available on 1st July 2026 and end on 31st December 2026, with potential for extension to 31st March 2027.

Please note - the successful candidate will be subject to an enhanced DBS check.

For further information please contact Katie Moore, Head of Strategic Housing.

The benefits of working with us:

• Agile working for many roles
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service) inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant’s Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting our website.

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.  It is a diverse community thanks to its student population and cultures from around the world.

No agencies please.

Refugee Action Kingston (RAK) is seeking an experienced and compassionate ESOL Coordinator to support our Community Hub Project. You will coordinate ESOL volunteers and resources, manage referrals and assessments to place users in classes, and administer registrations using RAK systems. Working closely with the Community Hub Manager, you will help deliver a blended ESOL programme that supports community integration, confidence and language development for refugees and people seeking asylum.

Key responsibilities 

• Coordinate ESOL referrals, assessments, attendance and class allocations. 

• Welcome service users and communicate class information and reminders. 

• Induct, support and coordinate ESOL volunteers. 

• Support lesson planning and learner engagement in ESOL and wider community opportunities. 

• Maintain accurate, confidential records and contribute to monitoring and evaluation. 

• Ensure Health & Safety, Equal Opportunities and safeguarding policies are followed. 

Person specification 

Essential 

• Recognised ESOL/EFL qualification or equivalent. 

• Experience working with refugees, people seeking asylum or vulnerable adults. 

• Strong communication, organisation and digital skills. 

• Understanding of Equality and Diversity. 

• Commitment to RAK’s aims and values. 

Desirable 

• Additional community language skills 

• Lived experience of migration or ESOL systems 

Equality & inclusion 

RAK is an equal opportunities employer and actively welcomes applications from under‑represented groups. We are committed to accessible recruitment and will make reasonable adjustments where required. 

Appointments subject to right‑to‑work checks and Enhanced DBS. 

Closing date:8th May 2026 

Applications will be reviewed on an ongoing basis, and interviews may take place before the closing date. 

About the Role

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need. 

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The advice team consists of paid staff and support volunteers.  This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards.  We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.  Finally, our OpenARMs programme will be launching workshops for our refugee and asylum-seeker communities. 

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to-date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week. 

We offer a wide range of employee benefits including:

Excellent annual leave entitlement 
Pension scheme
Employee Assistance Programme
Death in Service benefit 
Flexible working
Opportunities for training and professional development

Key Responsibilities

Advice Services

• Manage the advice service by overseeing and supporting volunteers and advice staff at our Community Wellbeing Service and Foodbank including setting objectives, managing performance and providing feedback during supervisions.
• Hold a small case load of advice guests, supporting them to achieve their aims
• Maintain a high quality service by ensuring that the advice team and volunteers are working to agreed standards and delivering against realistic grant agreements from funders.
• Use our case management software to report on cases and outcomes to support funding applications and remain compliant with funding needs.

Service Development

• Work with the Senior Leadership Team to develop, expand and improve Sufra’s information and advice services in alignment with our 2030 strategy.
• Carry out ongoing review of existing service delivery procedures.
• Undertake quality assurance including case checking and quality of advice audit.
• Identify the training needs of advice staff and volunteers through support, mentoring and supervisions.
• Ensure colleagues and relevant stakeholders are informed of changing legislation and social policy updates.
• Improve the case management systems to ensure it is fit for purpose.
• Work within the Advice Quality Standard (AQS) framework, ensuring that all policies and procedures are up to date for future assessments

Volunteer Management

• Develop, review and implement key policies and procedures to better equip Advice Volunteers to fulfil their role.
• Provide induction, support and supervision to enhance the quality standard of the service and contribute to the personal development of volunteers.
• Foster a positive working environment that maintains high morale and supports Advice Volunteer retention and regular participation.

Budgets, Monitoring & Evaluation

• Support the Senior Leadership Team in setting service budgets, updating policies, and monitoring spending in line with reporting and budgetary requirements.
• Ensure appropriate systems are maintained for recording statistics and outcomes.
• Provide regular and timely monitoring reports on service outputs, outcomes and expenditure.
• Collect regular feedback and conduct surveys from relevant stakeholders to inform ongoing improvements to the Advice Service.
• Contribute to strategic development by setting action plans in line with agreed Business Plans and keeping teams accountable to Action Plan goals.

Other

• Ensure the advice team are working in adherence to organisational policies and procedures.
• Undertake any other reasonable duties to support the operations of the charity. 

Immigration Advice Authority (IAA) Level 2 Casework Adviser 

We are looking for a Level 2 IAA Level 2 Casework Adviser who believes in making a  difference in the lives of vulnerable migrants by advocating for fairness and compassion in  immigration processes. 

Shropshire Supports Refugees (SSR) is a charity dedicated to supporting refugees and  marginalised migrants who have come to live in Shropshire, Telford and Wrekin. 

Our mission is to create a welcoming and inclusive community by offering practical help,  resources and emotional support to those in need. With a staff team of twelve and seventy  dedicated volunteers, we are committed to making a positive impact in the lives of those we  serve. 

As part of our workforce, you will work with marginalised adults and families, providing  advice to guide them through complex immigration journeys with empathy and  professionalism. Thus, you will play a critical role in helping people find hope and stability in the very challenging environment of being a migrant in the UK. 

Job description: 

Location: Shrewsbury and locations around Shropshire, Telford and 

Wrekin Hours: 37.5 hrs per week 

Reports to: co-CEO - Projects & Developments 

Salary: £33,990 - 2 yr. fixed term contract 

This salary is above the normal salary for this role because we want to attract a special person who can fully meet the job description below.

Main Responsibilities: 

Providing comprehensive immigration advice: on various immigration matters, including  visa applications, settlement, asylum claims, and appeals within IAA Level 2 guidelines. 

Conduct or delegate initial and further consultations with clients to assess their immigration  advice eligibility and specific needs. 

Finding and managing caseload: by setting up a triaging and appointments system for  proactively identifying refugees, asylum seekers and other migrants, including people here 

under the Home Office Homes for Ukraine Scheme and related extension scheme, needing  Level 1 or 2 immigration advice throughout Shropshire Telford and Wrekin.

This will include inviting people to our offices in Shrewsbury and to outreach sessions across  Shropshire Telford and Wrekin and will require you to set and stay within meaningful 

deadlines. 

Maintain accurate records: by handling multiple cases efficiently and recording all client  contacts, reflecting the advice given and outcome for each person. 

Keep up-to-date with changes in immigration law: via professional training and standards  and changes to those standards. 

Supervise and train: our Level 1 adviser, other colleagues and relevant volunteers. 

Collaborate: with colleagues, volunteers and representatives of partner organizations to  ensure the immigration and other advice needs of clients are effectively met. 

These responsibilities will require you to: 

● Maintain accurate and detailed records and case files, with due regard to data protection law and professional standards. 

● Build and maintain strong relationships with clients. 

● Advocate on behalf of clients by communication with appropriate agencies, by telephone, letter and email. 

● Attend training events relating to asylum and immigration. 

● Actively engage in seeking work and promoting good governance within SSR. ● Ensure that clients’ need for other services and referrals, including safeguarding, are effectively met by discussion with colleagues and 

reporting to partner agencies. 

● Report all challenges outside of your remit or skills to the Deputy CEO. Undertake other tasks as required within our charity, to support its efficient operation. 

Person Specification: 

Essential: 

● IAA Level 2 accreditation - held for at least 12 months 

● Significant experience working as an Immigration Adviser or similar role

● In-depth knowledge of IAA standards, UK immigration law, relevant related policies,  and procedures 

● Exceptional and written and oral communication and interpersonal skills, with the  ability to build rapport with clients from diverse backgrounds 

● Empathy and compassion, particularly with SSR’s cause 

● Strong, self-directed time management with the ability to manage multiple cases and  work to strict deadlines. 

● Ability to work independently and manage a caseload effectively 

● Willingness to work collaboratively with colleagues, volunteers and partner  organisations to ensure the safety and fair treatment of clients 

● Knowledge and understanding of the charity and voluntary sector 

● Excellent attention to detail and organisational skills 

● Proficiency in Google and Microsoft 

● Full driving licence

Desirable: 

● Fluency in at least one language other than English 

● Child and adult safeguarding training 

● Experience of Salesforce CRM 

On successful recruitment we will require a DBS check and enrol you on our rolling  mandatory training programme, which includes safeguarding, health and safety, and trauma  informed practice. 

Why join us? 

28 days holiday plus bank holidays 

Company pension 

Make a difference by being part of a team of passionate professionals, committed to  fairness, who collaborate to create a better future for marginalised migrants in the UK. 

Use and develop your expertise and compassion to help to bring stability and hope to their  lives. 

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

Position: Supporter Care Coordinator                     

Salary: £27,000 - £28,500

Hours: Full time – 35 hours a week   

Contract Type: Fixed term for 12 months

Reports to: Supporter Care Manager                                 

Location: Shoreditch, East London (Hybrid Model) 

Key relationships: Fundraising Team; Operations & Finance teams, Database Team, Communications Team, Fulfilment Agency     

JOB PURPOSE

We are a team with a desire to provide excellent stewardship to our donors and maximise our fundraising potential in the UK. As the first point of contact, this role plays a vital part in ensuring our supporters receive a high standard of customer service.

You will manage our supporter care inbox and phone line, handling everything from donation enquiries to complaints with empathy and efficiency. You will also support with processing post and ensure our donors receive the appropriate acknowledgement for their support.

We are interested in hearing from candidates with a range of professional experience. If you possess empathy, patience, and strong communication skills, and have a passion for the refugee cause, please apply. Even if you do not meet 100% of the job specifications, we would still welcome your application, as we recognise that individuals bring unique perspectives and strengths to the role.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities  

• Manage and respond to those who contact UK for UNHCR directly by email, phone or mail and escalate queries where necessary.
• Deliver a first-class supporter experience and ensure each point-of-contact works to build and develop the engagement journey.
• Maintain accurate and up-to-date supporter records within the charity database, assist with data administration, and ensure data is handled in accordance with regulations.
• Champion supporter care best practice by resolving supporter pain points, sharing supporter insights and feedback with colleagues, and supporting fundraising teams in evaluating campaign performance to identify opportunities to improve the supporter journey.
• Assist with fulfilment agency briefs and quality control measures.
• Work with teams, agencies and third-party platforms to deliver donation processing and campaign fulfilment, ensuring efficient donor acknowledgment
• Support fundraising teams during emergencies.
• Support the fundraising team to deliver high quality in person events in as well as virtual stewardship events.
• Provide personalised in-house thanking for different supporter segments and deliver thanking initiatives such as a thankathons.
• Provide logistical and administrative support for supporter engagement activities and stewardship events, including coordination of materials, attendance lists and on-the-day support.

The above list is not exhaustive and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience

Essential Experience

• Experience of working in a customer care environment, interacting with supporters/customers.
• Experience of dealing directly with supporters/customers and remaining calm whilst responding to queries.

 Essential Skills/Knowledge

• Excellent written and verbal communication and interpersonal skills.
• Able to prioritise and manage multiple tasks within a collaborative team environment.
• Works effectively under pressure.
• A proactive self-starter with a drive and desire to learn and develop.
• A creative problem-solver who anticipates supporter needs.
• Passionate about UK for UNHCR’s work and want to help drive change and share this with others.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience (not compulsory)

• Experience using Salesforce or similar customer relationship management products/fundraising databases.
• An understanding of fundraising administration such as Gift Aid, marketing preferences, and direct debits.
• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Experience of working with an external fulfilment agency to deliver excellent customer service in a similar environment.
• An understanding of how to keep customer data safe and handle sensitive information responsibly, in line with relevant regulations.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays (pro-rata).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Sunday 26th April

Interviews date: Week commencing 4th May 2026

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Background: 

Amna envisions a world where refugees have the power to shape their own futures, unbounded by the impact of trauma, conflict and displacement. We are a refugee-led organisation working to expand mental health support and community-led psychosocial services for communities affected by conflict and displacement, giving them the tools to heal, rebuild resilience, and rediscover joy and belonging.    

Our approach is simple and evidence-based, developed in partnership with refugees and psychosocial experts. We work globally to fund, train, and empower frontline organisations and humanitarian workers to deliver trauma and identity-informed care to those affected by displacement. By fostering safe spaces for healing and offering creative and cultural tools and practices, we aim to break the cycle of intergenerational trauma and create lasting change.    

Since 2016, Amna has directly supported over 76,000 individuals, including children, youth, and adults trained over 3,600 facilitators from 720 organisations across 23 countries to deliver trauma- and identity-informed care. Our programs have indirectly impacted the lives of over 2 million displaced people, helping them find strength and hope in the face of adversity.    

At Amna, we believe in the power of community, healing, and hope because every refugee deserves the chance to reclaim their future.    

Safeguarding: 

The role-holder will have experience working according to ethical and good practice safeguarding principles. They will be expected to adhere to and promote Amna’s Child and Vulnerable Adult Safeguarding Policies as they will be involved and responsible for programmes working with children and vulnerable groups in different settings. 

Role purpose: 

The Programmes Officer is integral to advancing Amna’s mission by actively contributing to the planning, implementation and oversight of the organisation’s programmes and partnerships. The Programmes Officer will collaborate closely with the programmes team, playing a key role in coordinating activities, engaging with partner organisation's and different stakeholders, and ensuring adherence to timelines and objectives. The role holder will contribute to shaping and amplifying the positive change Amna seeks to achieve, by making a meaningful difference in the lives of those we serve.

The post reports to the Partnerships and Network Manager.

Responsibilities include: 

Programme and Partnership Coordination: 

• Coordinate internal and external meetings, workshops, and events, including scheduling, logistics, and follow-up.

• Liaise with Amna partner organisations, consultants, and contractors as required to ensure smooth communication and follow-up. 

• Support the tracking of programme and partnership progress by maintaining accurate records, capturing relevant data, and preparing timely reports.

• Draft reports and updates tailored to different audiences on Amna’s programmes and partnerships.

• Undertake short information gathering and research assignments as required. 

• Manage communication with GHN members, including session coordination, registration setup, and follow-up.

• Maintain and regularly update the GHN database and tracking systems.

• Identify and coordinate interpretation and translation needs, including liaison with service providers.

• Support delivery of online and in-person training, including preparation of materials and logistics.

• Ensure compliance with data protection regulations (e.g. UK GDPR) and organisational policies. 

• Support the coordination of Amna's due diligence working alongside the Finance Manager and Operations team. 

Admin, Logistics, Procurement:  

• In coordination with the Operations team to maintain files and reference systems and ensure they are regularly updated to ensure accuracy. 

• Support procurement processes, including sourcing quotations, preparing documentation, and tracking approvals.

• Manage travel arrangements for programmes and partners, including itineraries and related requirements.

• Coordinate vendors and service providers to ensure timely delivery of services.

• Support event logistics (venues, catering, training materials, interpretation).

• Maintain documentation, filing systems, and records to ensure accuracy and accessibility.

• Draft correspondence, prepare briefings and presentations, and take meeting minutes as required.

• Support forward planning, document preparation, and proofreading.

• Distribute and track feedback forms and maintain related records.

• Provide ad hoc operational support as required. 

  Qualifications and Experience: 

• Bachelor’s degree in a relevant field (e.g. Business Administration, International Development, Project Management, or similar). 

• Minimum of 3 years’ experience in project management, partnerships, or related roles, preferably within the charity sector. 

• Excellent IT proficiency, including Microsoft Office (Word, Excel, Outlook) and familiarity with document management systems (e.g. SharePoint). 

• Strong written and verbal communication skills in English, with the ability to convey information clearly and professionally across a range of stakeholders. 

• Strong planning and organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a structured manner. 

• High level of attention to detail, with a methodical and accurate approach to work. 

• Excellent time management skills and the ability to work under pressure to meet deadlines.

• Demonstrated ability to work independently, use initiative, and solve problems proactively. 

• Well-developed time management skills and strong organisational skills.

• Commitment to Amna’s mission and values.  

• Commitment to diversity and non-discrimination.  

• Right to work in the country of residency.

Skills and Behaviors:   

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Amna values.  

• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external stakeholders.  

• Maintains a positive and solution-oriented attitude, even under pressure. 

• Demonstrates initiative, professionalism, and a proactive approach to work. 

• Flexible approach and ability to adapt to change in a growing organization.  

• Strong organisational and coordination skills, with the ability to manage competing priorities. 

• Culturally sensitive, with the ability to work effectively across diverse contexts. 

Benefits 

See our wellbeing strategy through this link.  

Work Location and Environment 

This role is a fixed-term, part-time job opportunity, and open to applicants in the UK and MENA region.

Amna offers a hybrid working environment to its employees based in London allowing for a blend of remote and in-person work.  Please note that the nature of working environment and hybrid schedule may be adjusted as per the organisation’s evolving needs. 

Remuneration Package 

At Amna we are committed to attracting and retaining top talent by offering competitive compensation and benefit packages. We believe in rewarding talent and expertise at a level that corresponds with the local market conditions, ensuring that all our team members are fairly compensated for their skills and contributions.  

In compliance with international standards, Amna utilizes a global payroll provider to ensure seamless and efficient compensation processes for our diverse team.

Commitment to Diversity, Equity, and Inclusion 

Amna is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents.

As an equal opportunity employer, we do not discriminate on the basis of race, religion, colour, ethnicity, sex, gender, sexual orientation, age, marital status or disabilities status.

Applications are strongly encouraged from people with lived experience as refugees or with second-generation experience. 

Are you an organized, creative professional looking to make a tangible difference in the lives of refugees and vulnerable children? HealthProm is looking for a Programmes and Development Officer  to join our small but mighty team in London.

For over 40 years, we’ve been a lifeline for those disadvantaged by poor health, disability, and forced displacement. From supporting 3,000+ Ukrainian and Afghan refugees in London to delivering community health projects in Eastern Europe and Afghanistan, our work is diverse, urgent, and life-changing.

In this hybrid role, you will:

• Coordinate: Provide vital administrative backbone to our UK and international projects.

• Fundraise: Research new opportunities to help us grow our reach and sustainability.

• Tell Our Story: Transform technical reports into powerful narratives for our website and social media.

Why join us? If you have a background in International Development, a flair for communication, and a desire to work with migrant and refugee communities, we want to hear from you. We offer a supportive, flexible environment near King’s Cross where your contribution is seen and felt every day.

Help us ensure no child or family is left behind. Apply now.

Sanctuary & Racial Justice Officer
Canterbury (and on site in hubs)
£30,940 pa plus excellent benefits
35 hours per week
Fixed-term contract for three years

Are you passionate about shaping churches to become more welcoming and accessible to newcomers, strengthening local expressions of sanctuary and helping to embed racial justice principles into ministry and practice?

We’re looking for a Sanctuary & Racial Justice Officer to build inclusive communities by helping parishes across Kent become more welcoming, accessible and culturally aware for refugees, asylum seekers and newcomers.

Reporting to the Strategic Lead for Sanctuary & Racial Justice, you’ll coordinate existing Welcome Hubs in Canterbury and help launch new hubs in Folkestone, Ashford and Dover. Working with churches, volunteers, councils and community partners, you’ll strengthen local sanctuary, deliver racial justice training and develop practical tools that embed justice into everyday ministry.

This is an exciting, hands-on, people-centric role with so much variety — part community development, part volunteer leadership, as well as a mixture of training and partnership working.

We’re looking for someone with experience of supporting vulnerable people and working with volunteers, a good understanding of racial justice in practice and strong organisational and communication skills. You’ll be confident working across communities, able to manage multiple priorities and be motivated by seeing people and parishes flourish.

You’ll need to be a practising Christian, have the right to work in the UK, have a full, clean driving licence and the ability to travel across Kent and comfortable working flexibly, including occasional evenings and weekends.

The Canterbury Diocesan Board of Finance employs this role on behalf of the Social Justice Network (SJN), a UK-based charity that works to promote social justice, inclusion and support for vulnerable communities. One of SJN’s key initiatives is the Sanctuary & Racial Justice Programme, which works with local authorities, charities and community groups to support and integrate refugee families into their communities. 

The Social Justice Network aims to bring people together. Issues such as low income, debt, lack of skills, poor mental health, forced displacement and isolation are closely interlinked, trapping individuals and communities in cycles of poverty. Our vision is for all churches, in every community, to work together to tackle these issues through action, prayer and giving.

Our Sanctuary & Racial Justice Programmes help individuals and families rebuild their lives after forced displacement. Services include Welcome Hubs, Arts and Wellbeing activities, ESOL classes, employment support and casework. We focus on fostering long-term, meaningful connections with local church communities to restore stability, dignity and belonging. 

It is a genuine occupational requirement that the post-holder is a practising Christian, committed to the faith. This is essential to support and encourage parishes in living out their faith through social action and to engage authentically with the Diocese’s vision and principles in the Sanctuary & Racial Justice Programme. 

All appointments are subject to acceptable pre-appointment checks inclusive of Right to Work in the United Kingdom, References and relevant background checks applicable to the role.

Closing date: 28 April 2026
Interviews: 18 May 2026

Would you like to join an effective and encouraging team that helps people who are homeless find housing? You will be making a tangible difference every day. 

HOPE worldwide provides a compassionate, person-centred housing service ‘Two Step’ that helps people find and sustain accommodation in the private rented sector and in supported housing. 

The team spirit, opportunities for staff development, and the way that staff live out Christian values were instrumental in HOPE worldwide being awarded Investors in People Gold Accreditation.

The nature of the work will require someone who is resilient, quick to learn and is a good team player. Full training and regular support will be provided. 

Relevant experience is desirable but not essential.

Salary: £29,000 – £32,000 per annum

Working hours: Full-time (37.5 hours per week - hybrid role: can work up to 2 days from home by arrangement)

Annual leave and benefits: 25 days annual leave plus Bank Holidays, 5% pension contribution, Employee Assistance Programme.

Requirements - this job is for you if you:

• Have good written and oral communication skills in English and can liaise with external agencies in a professional manner 
• Can communicate compassionately and build trust to help people navigate challenging circumstances
• Have good IT literacy and organisational skills
• Can take initiative as a member of a team
• Can work under emotional pressure and respond to stressful situations professionally and with integrity

What will you do in the role?

• Assess client needs and suitability for accommodation in the private rented sector and/or supported housing via in-person meetings 
• Provide advice, guidance and support over the phone, in person, and via email to clients and stakeholders
• Arrange viewings of suitable properties with clients and liaise with agents and landlords
• Make referrals to hostels and supported housing
• Assist clients to access grants and with benefit claims
• Support clients with issues such as rent payments, liaising with landlords and dealing with neighbours
• Update client records and referrers using our CRM system, In-Form.
• Work with the team to keep improving the service

Desirable Experience and skills:

At HOPE worldwide, we value both lived and learnt experience. The following skills and experience would be helpful but if you don't have them, rest assured that we value attitude and willingness to learn, not just experience and skills:

• Working within a team of professional staff
• Successfully building relationships with a variety of stakeholders
• Experience of working with a charity/third sector organisation
• Working or serving within an organisation with a Christian ethos
• Supporting people to resolve issues with benefit claims
• Personal experience of overcoming homelessness or disadvantage
• Supporting people to access or sustain accommodation 

Equal Opportunities:

HOPE worldwide is an equal opportunities employer. We are committed to ensuring that our workplace is free from discrimination within the framework of the Equality Act 2010.

We welcome applications from candidates of all backgrounds. Candidates will require Right to Work in the UK.

Please note that our office is in Angel, Islington and is up two flights of stairs with no lift. The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us. 

DBS checks:

Due to the nature of the role, a criminal record check is required before a final job offer is made.

How to apply:

Please submit a CV and cover letter outlining your motivation, skills and experience.

We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

Shortlisted applicants will be invited to in-person interviews at HOPE worldwide’s office in Islington.

We look forward to hearing from you!

We are seeking a highly efficient, collaborative professional with a keen eye for detail to work closely with the CEO in a supporting role. This role will be critical to the functioning and effective governance of the organisation, providing a broad range of support as required. Tasks will be varied and will involve both supporting our frontline functions and assisting with back-office admin, ranging from providing a compassionate response to people dropping into our office for support or dealing with telephone queries from vulnerable migrants, to processing invoices and assisting in the drafting of fundraising applications.

This is a new post to support efficient administration at HMC, ensuring the smooth running of HMC’s office and providing essential support to the CEO.

We are a busy team supporting a large number of vulnerable people and working hard to deliver impactful services in a challenging external environment. In a small team with limited resources, we all wear multiple hats and this will be a varied and busy role juggling tasks across multiple areas.

This role offers a rewarding opportunity for a highly organised person who is as comfortable delivering public-facing services as they are working alone in deep focus to complete an administrative task or write a report. The ideal candidate is confident speaking to and supporting others, and enjoys administrative tasks, creating and maintaining structure and working in a supportive capacity.

Please review the full Job Description & Person Specification for details of the role.

Exciting Coordinator role at the heart of a national refugee and climate action project - 'Action Asylum'. Based in Liverpool, starts July 2026.

Action Asylum is a national, community-led, nature-based volunteering project that brings people seeking asylum and local residents together through practical climate and nature action - tree planting, habitat restoration, beach cleans, and food growing. Delivered across ten cities through a cross-sector network of refugee-sector organisations, Wildlife Trusts and local green partners, the project improves wellbeing and belonging, strengthens community cohesion, and contributes to nature recovery and climate resilience.

The project is led by Task Force Trust and we have secured funding for the 3 year project. A Central Coordination Team (CCT), hosted by Asylum Link Merseyside in Liverpool, provides national strategic oversight, partner coordination, communications, and evaluation across the full network.

The Role

We are looking for an experienced, values-driven coordinator to join the Action Asylum Central Coordination Team as National Coordinator. This is a varied and rewarding role at the heart of a genuinely innovative national project - one that sits at the intersection of migration, climate action, and community.

The National Coordinator is the operational engine of Action Asylum's national network. You will be the primary point of contact for Project Leads across all ten cities, keeping delivery on track, ensuring robust monitoring and reporting, and supporting partners to deliver safe, inclusive, high-quality programmes. You will also coordinate the Skills Exchange Programme, work jointly with the Project Director on the University of Nottingham's independent evaluation, and line-manage the Liverpool Action Asylum Project Lead.

You will be based at Asylum Link Merseyside in Liverpool as part of the CCT, working closely with the Project Director (your line manager), the Finance Manager, and the National Comms Officer. Flexible working is available and regular in-person presence at the CCT base is expected. The role is 4 days per week (0.8 FTE) on a fixed-term contract aligned to the three-year project (July 2026 – June 2029), with an expected start date of Monday 6 July 2026.

Key Responsibilities

• Serve as the primary day-to-day point of contact for all ten city-level delivery partners, convening monthly national Project Lead meetings and quarterly national partnership network meetings.

• Manage the CODA reporting system, ensure timely partner reporting, compile bi-annual reports for funders, and support the University of Nottingham's independent evaluation (access, logistics, and city-level data - jointly with the Project Director).

• Oversee the continued co-production and delivery of the Skills Exchange Programme with all delivery partners and Wildlife Trusts throughout the three-year project.

• Support local partners with communications activity, contribute to the quarterly national newsletter, and work with the National Comms Officer and IMIX Media to ensure consistent, inclusive messaging across the network.

• Support the Project Director - who holds national safeguarding lead responsibility - in maintaining the project-wide safeguarding framework, risk log, and partner training records.

• Line-manage the Liverpool Action Asylum Project Lead (PL), who holds a combined role spanning Action Asylum project delivery and ALM's wider community wellbeing programme. This includes biannual supervisions, supporting the PL to meet their combined objectives, and offering pastoral support as needed.

• Play a key coordination role in national annual events (Year 2 Liverpool meet-up and Year 3 closing celebration) and support funder network engagement.

About You

We are looking for someone who brings:

• Experience working in the refugee, asylum or migrant sector, with a genuine understanding of the barriers and strengths within these communities.

• Strong project coordination and network management skills - comfortable holding multiple relationships and workstreams simultaneously.

• Experience with monitoring, evaluation and reporting, including data management and funder reporting.

• Excellent facilitation skills and confidence leading virtual meetings with diverse participants.

• Strong organisational skills and attention to detail - able to manage competing priorities and meet deadlines effectively.

• Experience of, or confidence in, line managing or supervising staff, with a supportive and accountable management style.

• A warm, collaborative working style with a genuine commitment to equity, inclusion, and trauma-informed practice.

We would particularly welcome applications from people with lived experience of seeking asylum or the refugee journey. You do not need to have held a coordinator title before - what matters is the experience, skills and values you bring.

Also attached to this job advert - Full Job Description detail.

Live Information Session

Join us on Zoom on Monday 27 April at 1:00pm. Emma, our Project Director, will introduce the project, talk through the role we are advertising, then answer any questions.

Everyone thinking about applying is welcome. The session is especially for people who have been through the UK asylum system themselves, or have experienced forced migration. If you’re not sure whether to apply, or you have questions you’d rather ask before you start writing, this is for you. You don’t need previous charity or coordination experience to do this job well. We want to hear from people whose own experience of the system will shape how this project is led.

Join at the link below:

Asylum Link Merseyside is inviting you to a scheduled Zoom meeting.

Topic: Online information session: Action Asylum National Coordinator role (open to all – especially encouraged for candidates with lived experience)

Time: Apr 27, 2026 01:00 PM

Join Zoom Meeting

https://us06web.zoom.us/j/87548456856

Meeting ID: 875 4845 6856

HMC is seeking a confident and capable Community Manager to deliver our community-based 'Wednesday Service' for migrants and refugees. Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming space for appointments and activities, and has long been the heart and soul of HMC's service. 

The Community Manager role is responsible for the coordination and delivery of HMC's Wednesday Service, including the management of all volunteers involved in the delivery of the service and oversight of our popular Holistic Advocacy service, delivered by volunteers.

This is a new post which recognises the importance of our Wednesday Service and the focus and resources required to deliver it effectively, whilst also recognising and seeking to empower the vital role our volunteers play in sustaining and enriching our services.

Please review the full Job Description & Person Specification for details of the role.