2 Regional marketing and communications manager jobs near Reading, West Berkshire

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South Bucks Hospice
Marlow 13.06 miles
£30,000 - £35,000 per year
Area Manager for our Reuse and Retail shop businesses. This is a fantastic opportunity for someone with management leadership

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Commonwealth War Graves Commission
Maidenhead 12.28 miles
from £37,280 per year, depending upon experience
Come and join our rapidly growing, friendly and energetic team, as our first dedicated fundraiser.
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Aston Clinton, Buckinghamshire
Bourne End, Buckinghamshire
High Wycombe, Buckinghamshire
Marlow, Buckinghamshire
£30,000 - £35,000 per year
Permanent, Full-time
Job description

Area Manager of the Reuse and Retail shop with sites at High Heavens and Aston Clinton.  Management leadership and retail expertise to oversee all aspects of Retail including the management of the local teams, department activities and operational requirements to delight customers. Identify and recommend retail opportunities and lead their implementation. Achievement of all agreed sales, financial and operational targets with an aim to maximise profits. 100% compliance with policies and procedures and compliance. Maintaining a presence on the sites to raise the profile of South Bucks Hospice in the community, cultivating and maintaining strong relationships with third parties.

Key Responsibilities

Key Result Areas

  • Driving the achievement of all sales targets across the sites, working in close conjunction with the Managers to ensure consistency and compliance;
  • Driving revenue growth and profitability across all sites;
  • Appropriate management of the team to ensure operational effectiveness through the variety of management tools available to encompass all HR activities, staff appraisals, performance management, training and health and safety.  This includes the training of and coaching of the Managers to deliver for their teams;
  • Overseeing the department and all activities to ensure that it complies with the Reuse Operation Manual, at both reuse sites, including:
    • Health and safety legislation (The Health and Safety at Work etc. Act 1974);
    • Consumer law (Consumer Rights Act 2005);
    • Trading standards requirements (The General Product Safety Regulations 2005);
    • Lottery regulations (Gambling Act 2005);
    • FCC’s operational requirements;
    • Portable Appliance Testing (PAT);
    • Gift Aid;
    • South Bucks Hospice’s internal policies and procedures.
  • Develop and review all retail policies, procedures and handbooks and recommend any changes to the CEO;
  • Review and develop retail performance, operational needs and general capacity to streamline costs, increase income and efficiency and grow profit to that retail operates to its full potential;
  • Effective management of the shops and sites to reach agreed sales targets and plans for achievement;
  • Identify and recommend new retail opportunities taking into consideration local market conditions and competitor activity. Play a lead role in implementing any new initiatives once approved;
  • Ensure adherence to agreed pricing policy and stock control measures, ensuring the shops are well stocked at all times;
  • Fully engaged and driving the use of Gift aid sign up to maximise the available funding opportunities;
  • Support the Hospice Lottery Partnership meet budgeted through the upselling of the lottery tickets with each sale;
  • Support fundraising events through providing merchandise and personnel;
  • Agree an annual retail marketing calendar and ensure that all stores consistently reflect this in presentation standards and promotion;
  • Create effective relationships with colleagues, customers, traders and the local communities to the benefit of South Bucks Hospice;
  • Motivate the team and create a positive environment resulting in a working environment that is clean, organised and suitable to support shop trading;
  • Maintain effective staffing levels at all times and recruit volunteers and provide relief cover as required;
  • Ensure that all staff are fully trained and training is reviewed to ensure compliance;
  • Quick and successful resolution of all customer queries and complaints and escalate where necessary;
  • Actively supporting the acquisition and engagement of Volunteers in all locations.

Behavioural Values

  • Appreciates the impact that decisions and actions have on the business;
  • Ability to ensure that objectives or tasks are delivered on time and to an agreed quality;
  • Crucial front line operational role as part of team that delivers high quality services to a range of customers;
  • Pro-active and responsive to requirements to customers and colleague; a team player;
  • Fully understands internal and external customer expectations and requirements, and works to ensure these are exceeded and delight customers;
  • Works co-operatively and productively with others, to achieve results;
  • Demonstrable knowledge and interest in retail and reuse;
  • Takes the initiative to work across boundaries to resolve challenges;
  • Demonstrates commitment and loyalty to South Bucks Hospice;
  • Self-motivated individual with strong customer focus;
  • Able to choose a method of communication that is appropriate and effective for a given situation, to incorporate the difference mediums of listening, verbal and written;
  • Uses original and creative thinking to make improvements or support the initiation of new approaches;
  • Works with honesty and integrity and maintains the reputation of South Bucks Hospice;
  • Does the right thing for the long term success of South Bucks Hospice.

Essential Requirements

  • Previous retail management experience, ideally in a charity environment and multi-site location;
  • Demonstrate a consistent high standard of work and attention to detail;
  • Punctual and presentable;
  • Willing to learn;
  • Effective Communications with colleagues and Management team;
  • Calm temperament under pressured conditions;
  • Willingness to travel to other locations;
  • Customer Service focussed;
  • Approachable and accessible;
  • Basic computer skills.
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About
South Bucks Hospice

South Bucks Hospice at Butterfly House is a leading community resource for supporting patients living with life-limiting or life threateni... Read more

Refreshed on: 04 May 2021
Closing date: 26 June 2021
Job ref: SBHR2021
Tags: Management,Retail

The client requests no contact from agencies or media sales.

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