Regional relationship manager jobs in Birmingham

About the Role

As we scale, we are looking for a Head of Operations to provide operational leadership to ensure the charity operates effectively, compliantly and sustainably in line with its mission and ethos. Working closely with the CEO, you will support the translation of the vision into reality by building strong foundations, enabling effective delivery, and supporting the scaling of the organisational from a regional base to a nationally impactful charity.

This is a pivotal role shaping how BeSpace grows. You will lead on strengthening systems, people, governance and operational delivery embedding accountability, and continuous improvement.

In this role, you will:

Strengthen governance, risk and compliance

· Develop and maintain robust governance frameworks and ensure legal and regulatory compliance

· Embed effective risk management processes

· Oversee key compliance areas including safeguarding, GDPR and reporting

Build operational systems and infrastructure

· Develop and implement scalable systems, processes and internal controls

· Improve data management (including CRM) and strengthen reporting

· Contribute to ensuring operational readiness to support national growth

· Work with external providers on IT and financial system integration

Lead people, culture and organisational development

· Oversee recruitment, onboarding and retention of a high-performing team

· Strengthen performance management and accountability frameworks

· Support and foster a values-led, healthy team culture aligned with BeSpace’s mission

Enable delivery, impact and growth

· Strengthen operational support for programme delivery and expansion

· Support the translation of strategic ambitions into practical systems and ways of working

· Improve data insight to inform decision-making

· Support development of fundraising infrastructure.

Contribute to wider organisational life

· Work collaboratively across the team to support evolving priorities

· Act as an ambassador for BeSpace’s values and Christian ethos

About You

We are looking for someone who:

· Has experience in operations, programme or an organisational role with increasing responsibility or has had operational leadership, ideally within a growing or changing organisation

· Has good experience in developing systems, processes and organisational infrastructure

· Can work closely with a CEO to translate vision into operational delivery

· Has excellent organisational and project management skills

· Is proactive, collaborative and relational leader who builds strong teams and culture

 It would be a bonus if you:

 · Are an experienced operational leader motivated by impact, flexibility, and supporting the growth of a mission-led organisation

· Have significantly enabled the scaling of a regional organisation to national growth operationally.

· Have experience in fundraising systems or donor management

Are you a relationship-focused sales professional who enjoys building partnerships, growing accounts and identifying new business opportunities?
 
 
TPP Recruitment is supporting a well-established awarding organisation to recruit a Client Relationship Executive. This is a newly created role with significant growth potential, offering the opportunity to manage a portfolio of education and training sector clients across London and the Southeast while developing new business opportunities.
 
This position would suit someone with experience in sales, business development, account management or partnership management who enjoys working autonomously, building lasting client relationships and achieving commercial targets.
 
 
Salary: £29,930 per annum
Employment type: FTC for 12 months
Working arrangements: Remote (UK based), with travel required to Lancaster (UK) Head Office as required. This role involves frequent travel and overnight stays.
Working pattern: Full-time, 35 hours per week
Other benefits:

• Generous bonus structure
• Significant autonomy and ownership of your region
• Extensive opportunities for career progression and professional development
• Join a supportive and collaborative commercial team
• Work for an organisation with a strong reputation across the education and skills sector

 
 
About the Organisation
 
TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.
 
With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.

About the Role
 
As Client Relationship Executive, you will take ownership of a portfolio of existing customers whilst identifying and securing new business opportunities across your region.
 
You will manage accounts, ensuring excellent customer engagement, high retention levels and sustainable income growth. Alongside maintaining existing partnerships, you will work closely with prospective customers, developing a strong pipeline of opportunities and promoting the organisation's portfolio of qualifications and services.

Key Responsibilities
 

• Manage and develop a portfolio of existing customer accounts
• Achieve a minimum 95% customer retention rate
• Generate new business revenue annually
• Identify opportunities to grow existing accounts through additional products and services
• Build relationships with key stakeholders across colleges, training providers, adult education providers and employers
• Develop and deliver regional account and sales plans
• Create and maintain an active pipeline of new business opportunities
• Present solutions to prospective customers and decision-makers
• Maintain accurate customer records and pipeline activity within the CRM system
• Gather market intelligence and customer feedback to support future product development
• Represent the organisation at meetings, events and conferences
• Work collaboratively with customer experience, marketing and product teams

 
 
Skills / Experience Required
 

• Experience in sales, business development, account management or partnership development
• A strong record of achieving commercial targets
• Excellent relationship-building and stakeholder management skills
• Strong verbal and written communication skills
• The ability to manage multiple priorities and work independently
• A customer-focused approach
• Strong organisational and planning skills
• A full UK driving licence and access to a vehicle
• Willingness to travel frequently and stay overnight when required
• Experience within education, awarding organisations, training providers or the wider learning and skills sector (desirable)
• Knowledge of qualifications, assessment or education services (desirable)

 
 
To Apply
 

• Please submit your CV outlining your relevant commercial, sales or business development experience.

 
 
Interview Process
 
The interview process will vary depending on location:
 

• Candidates based near the organisation's Northwest office will attend a single in-person interview
• Candidates based further afield will complete a two-stage process, comprising an online interview followed by a final in-person interview

 
As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.
 
 
Deadline
 

• Applications are being reviewed on a rolling basis until the position is filled.
  • Early application is recommended.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Us

Head and neck cancer is one of the fastest-rising cancers in the UK, now affecting around 14,000 people every year — the 5th most common cancer among men, 7th overall, and the fastest growing among young people. Too often, symptoms are missed or misunderstood, and more than half of cases are diagnosed at a late stage. That means compromised survival rates, more invasive treatment, and a recovery that can mean a new way of eating, speaking and living.

Oracle Head & Neck Cancer UK exists to change that story. We work to prevent cancers where possible, drive earlier detection, and make sure people have clear information, support and guidance through and after treatment — so nobody has to cope in silence or confusion. We also fund groundbreaking research and collaborate across the sector to maximise our impact for patients.

As the only national charity dedicated to head and neck cancers, we're moving in an exciting new direction — and we have a unique opportunity to build an organisation that delivers maximum impact for patients and their families, while staying true to our roots.

The Role

We're looking for an Individual Giving, Community & Events Fundraiser to join our small, ambitious team. You'll bring broad experience of individual giving and community fundraising (or strong transferable skills), and you'll be confident organising events and stewarding supporters across their whole journey with us.

We need someone flexible, hands-on, and ready to get stuck into everything a small charity has to offer. We push boundaries for our patient community, so we value people who bring innovation and aren't afraid to seize opportunities as they arise.

We offer a competitive salary and remote working, as well as a generous annual leave allowance and professional development and mentorship opportunities.

How to Apply

To apply, please submit your CV and a supporting statement of no more than 2 sides each. The statement must clearly demonstrate your relevant experience and how you meet the person specification set out in the full job description attached.

Equal Opportunity Employer

We welcome applicants from diverse backgrounds and are committed to creating an inclusive workplace.

The Southmead Project is seeking an experienced and motivated Fundraiser to support the charity’s long-term financial sustainability.

The postholder will identify, research and secure funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources. They will lead on developing high-quality, persuasive funding applications and reports that clearly communicate the impact of the Southmead Project’s work and the needs of the people it supports.

Working closely with the CEO, Head of Finance and trustees, the Fundraiser will develop and deliver an annual fundraising plan, maintain a strong funding pipeline, and support the organisation to diversify its income. The role will require excellent writing, research, relationship-building and organisational skills, alongside a strong commitment to the charity’s values and mission.

• Develop an annual fundraising plan, alongside the Head of Finance and CEO.

• Carry out ongoing prospect research to identify new sources of funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources.

• Maintain a fundraising pipeline, ensuring that opportunities, deadlines, applications and reporting requirements are monitored effectively.

• Build and maintain a database of prospective and current funders, including key contacts, deadlines, funding priorities and application requirements.

• Monitor relevant local, regional and national funding opportunities, including being a sponsored charity at community events.

• Produce funding applications for trusts, charities, foundations and statutory bodies as an ongoing part of the charity’s income generation.

• Analyse data and feedback collected through outcomes processes for report writing.

• Build and maintain positive relationships with funders, partners and relevant stakeholders, including the corporate sector as part of the charity’s income diversification strategy.

• Attend monthly meetings with the Senior Leadership Team and trustee meetings as required.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• To follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Team Handbook.

• All members of staff, paid and unpaid, are required to undergo the   enhanced level of Disclosure and Barring Service check.

Please see job description for full details.

AAUK’s primary role is to secure new national partnerships and steward our existing partners to generate vital funds for the 21 regional Air Ambulance charities and to fund our own vital sector representation, and we are looking for an experienced Corporate Fundraising Officer to join our team!

Purpose of Post
The Corporate Fundraising Officer will primarily be responsible for managing a portfolio of existing corporate partners, there will be an element of securing new corporate partners
• Creation and management of a robust pipeline to support business development opportunities and income targets for national partnerships.
• Maximise income generation opportunities from existing partners
• Secure new corporate partnerships
• Provide exceptional account management to a diverse mix of partners.

Key Responsibilities
• To work proactively to identify, research and develop new national partnerships (corporates, representative bodies, trusts and foundations) through the creation and management of a robust pipeline.
• To provide exceptional account management to a mix of national partnerships to consistently deliver mutually beneficial and multi-year partnerships aligned to AAUK’s strategic objectives and meet agreed income and engagement targets.
• To secure new corporate relationships including strategic partners, commercial and brand partnerships, grant giving, charity of the year, as well as cause-related and affinity marketing partnerships to contribute to meeting financial targets.
• To develop effective, relevant, and innovative funding proposals and pitches for potential and current partners aligned to Air Ambulances UK’s strategy.
• To work collaboratively with beneficiary organisations to deliver the full potential of national partnerships, promote awareness of our national fundraising programme to support business development and to deliver financial and social impact reporting of partnerships.
• To effectively project manage and work collaboratively with local air ambulance charity stakeholders to coordinate and maximise opportunities.
• All relevant administration tasks including thanking and recognition, monthly activity reporting, management of our general inbox and updating and maintaining AAUK’s CRM system (Donorfy).
• To attend meetings and make presentations to staff, beneficiaries, and member charities.
• To keep abreast of market trends and developments in partnership fundraising.
• To work in a way that reflects and supports Air Ambulances UK’s Values
• To perform any other duties as assigned

Key Relationships
Internal: Income Generation team colleagues, Events team, Marketing team, Finance Manager, CEO, AAUK Board
External: Local air ambulances, key contacts within partnerships, suppliers, and other key stakeholders

Person Specification

Essential

Experience:

• Experience of national corporate partnerships work
• Experience of business development and pitching
• Experience of achieving agreed income targets and accurate financial reporting
• Experience of project management
• Experience of working with fundraising databases
• Experience of managing relationships with a variety of partners and stakeholders

Abilities:

• Ability to develop and deliver creative and innovative fundraising propositions for potential partners and donors, as well as other various stakeholders
• Ability to communicate, motivate and inspire supporters and key audiences virtually and face-to-face, as well as by post, telephone and other appropriate methods
• Ability to make tailored presentations to varying audiences

Skills:

• Influencing and negotiating skills
• Excellent communication skills
• Active problem-solving skills
• The ability to work under pressure and to deadlines
• Proactive self-starter
• Creative and innovative thinking
• Team player who embraces collaborative working
• Proficient in the use of IT tools such as MS Office
• Strong attention to detail and high standards in the production of quality work
• Self-motivated with the ability to work both alone and as part of a small team

Knowledge and Understanding:

• To possess, or have the motivation to develop, a thorough knowledge of the work of Air Ambulances UK and the air ambulance sector
• Understanding of the need to work in collaboration with fundraisers from beneficiary charities organisations
• Understanding and knowledge of emerging digital fundraising practices
• Knowledge of GDPR principles and the Fundraising Regulator Code of Fundraising Practice and its guidelines

Other:

• Commitment to upholding, supporting and demonstrating the Air Ambulances UK values and behaviours in your work internally and externally
• Driving licence
• Access to your own vehicle
• Willingness to travel, including occasional overnight stays

Desirable

• General fundraising experience 
• Relevant fundraising qualification/experience
• Knowledge of the Fundraising Regulator Code of Fundraising Practise and its guideline

Please apply by submitting your CV and a covering letter, including your notice period, which addresses all the criteria in the person specification by COP 14th of August 2026.
Interviews will be held week commencing 24th of August 2026.

We are looking for someone who cares deeply about our ambitious plans, and who has the skills to manage large scale programmes, whilst also being able to independently take action to deliver operational tasks. 

Your work will be central to enabling our continued growth, directly supporting the development of strong partner relationships and shaping the experience they have across our programmes, so that they can deliver excellent outcomes for babies, children and young people.

Role Overview

We are looking to appoint three Programme Officers, who will be responsible for supporting programme delivery and programme operations at the Reach Foundation. 

We have 3 vacancies across our portfolios of work:

Role 1: Programme Officer (Leadership)

This includes our x100 programmes across the West, East, Yorkshire and Greater Manchester, our leadership programme with A Million Realities, and newly established place based leadership programmes for heads and executive leaders.

Role 2: Programme Officer (Cradle-to-Career)

This includes our Cradle-to-Career catalyst, foundations and leadership programmes (which are each distinct phases of our Cradle-to-Career core offer), our Accelerator programme, and a number of bespoke Cradle-to-Career catalyst programmes run directly for partner organisations. 

Role 3: Programme Officer (Educational Breakthroughs)

Helping to launch our newest strand of work, developing and growing ‘educational breakthroughs’ that enable all children to enjoy lives of choice and opportunity. This will include delivery of existing elements of our ‘breakthrough portfolio’ (Languages for All, developing mapping/ data tools to support local breakthroughs, re-imagining key stage 3 for Lift Schools) and supporting new clients as we begin partnerships with them. 

Each role has a distinct portfolio of programmes you will support, but the duties, skills and capabilities required for each role are aligned. We expect the three Programme Officers to work together closely to ensure consistency of delivery across our work, to share learning and to develop a community of practice. 

You will work closely with the Directors responsible for each programme, alongside our Events and Operations Officers, who work across all programmes,  to ensure our programmes are planned and delivered to a high standard. 

The role of the Programme Officer has three core areas of responsibility:

1. Programme Planning and Project Management

• Project manage multiple, simultaneous programmes across the portfolio with rigour. Work with other programme managers to embed consistent programme management across our organisation. 

• Work with the Events and Operations Officers to complete the annual calendar-setting process, setting event dates and key programme milestones. Ensure all events are appropriately staffed. 

• Utilise Asana to monitor project milestones, proactively identify off-track delivery risks, and lead status updates during programme meetings to ensure timely intervention.

• Champion the use of HubSpot (CRM) and set up progress dashboards alongside evaluation colleagues.

2. Programme Delivery

• Improve (or establish) processes that ensure that every participant on our programmes has a great experience from the moment they find out about us, to when they exit working with us. 

• Manage the main programme inbox, serving as the responsive, warm, and professional first point of contact for routine enquiries from participants and external partners

• Coordinate regular, high-quality programmatic communications (e.g. programme blasts or event invites) to keep participants informed and engaged throughout the year. You may author these, or work with others to ensure they are circulated in a timely manner.

• Ensure all programmatic data collection is in line with GDPR guidelines.

• Support in programme administration tasks, such as preparing papers for steering group meetings, taking minutes and circulating actions. 

• Actively participate in cross-organisational reviews, sharing delivery insights in order to improve the quality of our work. 

• Programme-Specific Deliverables: 

Participant Recruitment & Onboarding: Lead the end-to-end application and onboarding journey for new programme cohorts, including coordinating assessment or sign up windows, distributing welcome materials, and managing intake data. 

Coaching Offer Management: Act as the end-to-end operational lead for the leadership coaching offer, managing coach-matching logistics, scheduling, and tracking completion rates.

Contract and Agreement Tracking: Administer the distribution and tracking of Service Level Agreements (SLAs), ensuring signed copies are received prior to delivery. 

3. Stakeholder and Relationship Management

• Coordinate the operational onboarding of new bespoke partners, guiding both internal and external senior stakeholders through this initial phase

• Invest deeply in building strong, warm, and respectful relationships with senior external stakeholders across identified bespoke partnerships, acting as a point of contact for any queries and ensuring excellent customer service

• Develop strong relationships internally, particularly with Regional Directors or Breakthrough Project Leads , providing them with regular progress updates, risk assessments, and actionable recommendations ahead of key delivery milestones.

• Actively collaborate with fellow Programme Officers to share operational learnings, standardise delivery templates, and build a supportive internal community of practice.

Please review the attached Job Description for more details.

As Deputy Director of Operations (Local Services), you'll lead the strategic and operational delivery of Victim Support's services across the regions. You'll act as the senior organisational representative for commissioners and system partners, shaping local system responses and ensuring quality, sustainability and innovation. You'll Translate national strategy into regional implementation and be accountable for performance, risk and culture.

You'll lead a cluster of services across England and Wales, and work with individual associated Area Managers, to identify, develop, promote opportunities to grow and develop services, to improve impact and reach more victim-survivors. In conjunction with the Director for Operations, you'll further develop opportunities for partnership working across England and Wales. You'll identify trends in commissioning and act to ensure models and approaches are evolving.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career

About the Role

Central to the role is ensuring that relationships between Victim Support, commissioners and stakeholders are strong and you'll take proactive action to address risks and improvement actions and themes. With excellent interpersonal skills you'll manage Area Managers, within a cluster, to ensure the organisation is positioned strongly and represented professionally with accurate evidence-based information and insight.

You'll help promote a strong external brand for the organisation by ensuring the team serve people impacted by crime well in line with strong service delivery standards. You'll play a key role in the ownership and accountability for the delivery of financial, customer, risk, and people objectives across regional services.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

This is an exciting opportunity for a proactive fundraiser who enjoys both bid writing and relationship building.

Working closely with the Fundraising Manager, you will play a key role in securing income from trusts and foundations, supporting donor stewardship, and helping to grow community fundraising activity. You will contribute directly to the financial sustainability of the charity while helping more children gain access to books of their own.

The role is ideally suited to someone who is highly organised, a strong writer, and confident managing multiple fundraising activities simultaneously.

Os ydych yn drefnydd sy’n canolbwyntio ar bobl ac yn mwynhau meithrin cysylltiadau a chreu effaith, byddem wrth ein bodd yn clywed gennych.

Volunteers are at the heart of our work. Each year, they support over 70,000 young people to build confidence, develop skills and explore their futures through insight talks, workshops and events. 

We’re looking for a Volunteer Coordinator to grow and support our network across Wales. This is a new role, created as we invest in strengthening how we recruit, prepare and engage our volunteers, with the opportunity to shape how this work develops. 

In this role, you’ll build relationships with employers, public sector organisations and community groups to recruit volunteers from a wide range of industries. You’ll manage onboarding, support volunteers to feel confident and well-prepared to work with young people, and work closely with our Volunteer Manager and Programme Team to match volunteers to opportunities across Wales. 

You’ll play a key part in ensuring volunteers have a positive, high-quality experience – providing ongoing support, responding to feedback, and helping us continuously improve how we engage and retain our network. Alongside this, you’ll track activity, maintain accurate records, and contribute to understanding our reach and impact. 

We’re looking for someone who is highly organised, proactive and great with people, confident building relationships, managing multiple priorities and communicating clearly. You’ll bring experience of working with volunteers, or in a coordination or partnership-focused role, and have a genuine motivation to support young people to achieve their potential. And, we'd love someone who is confident communicating in the medium of Welsh.

This role would suit someone who enjoys working collaboratively, is comfortable working across a wide geography, and is motivated by creating opportunities and delivering impact. 

If you’re motivated by purpose, confident bringing people together, and want to play a key role in expanding our impact across Wales, we’d love to hear from you. 

_____________________________________________

We carry out social media checks on shortlisted candidates as part of our recruitment process, using only publicly available information and in line with our data protection responsibilities.

While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.

Are you an experienced and compassionate leader with a passion for empowering young people and making a difference?

At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting impact on the lives of children, young people, and adults at risk. We believe no child or young person should ever be alone or voiceless in the care system, in family court, or when decisions are being made about their future.

We are seeking an experienced and motivated Project Coordinator, working 28 hours per week, to lead the delivery of Project Unity across England. Project Unity provides high-quality, rights-based advocacy and intensive support to care-experienced young mothers who are pregnant or have recently given birth, helping to empower young mothers, strengthen outcomes and prevent children from entering care.

About Project Unity England

Project Unity England improves outcomes for care-experienced young mothers and their children through collaborative, multi-agency working, delivered through cluster-based areas bringing together local stakeholders for coordinated, community-focused support. Cluster one is based around London and cluster two around Yorkshire, with a third cluster area to be identified in year three. Travel between cluster areas is expected, particularly from year two onwards.

As Project Coordinator, you will support delivery and development of Project Unity within your assigned cluster areas, working closely with partners and internal teams. Key responsibilities include:

• Coordinating project activities and line managing senior practitioners
• Supporting planning, implementation and monitoring of local initiatives
• Facilitating communication between partners and stakeholders
• Organising professional meetings, workshops and events
• Tracking progress and sharing best practice across clusters

This role offers the chance to work across diverse cluster areas, influence at both local and Parliamentary level, and make a direct impact on services for care-experienced young mothers and their children.

About the role

You will provide day-to-day leadership of Project Unity, supporting a team of Project Workers and volunteers to deliver high-quality, advocacy-led, trauma-informed support that empowers young mothers to understand their rights and have their voices heard.

Working with local authorities, health partners, safeguarding networks and community organisations, you will build relationships and referral pathways, monitor outcomes, and identify opportunities to strengthen and grow the service – leading meaningful work within a values-led organisation.

About you

You are passionate about supporting vulnerable young people and families, confident leading teams within a trauma-informed environment, and able to balance operational oversight with a person-centred approach.

You will have experience working with vulnerable young people or families in a social care, advocacy or support setting, alongside experience managing or supervising staff and/or volunteers, plus a strong understanding of safeguarding frameworks and relevant legislation. Excellent communication and organisational skills are essential, with the ability to manage competing priorities and make sound professional decisions, demonstrating NYAS’s values of Collaboration, Accountability, Respect and Empowerment.

How to Apply

Please apply via the the NYAS website. In your application, evidence using specific examples how your skills and experience meet the criteria in the person specification within the attached job description, including:

• Experience with vulnerable young people or families in a social care, advocacy or support setting
• Experience managing or supervising staff and/or volunteers
• Knowledge of legislation and policy relating to advocacy, safeguarding and children’s social care
• Excellent communication, organisational and report-writing skills, with sound professional judgement

Employee Benefits

We offer the following employee benefits:

• 26 days, increasing to 30 days annual leave plus bank holidays (pro rata for part time)
• Occupational sick pay (subject to completion of qualifying period)
• Enhanced pay for family friendly leave
• Free parking at some of our offices
• Employee assistance programme
• Group stakeholder pension scheme
• Access to BHSF health cash plan
• Cycle to work scheme
• Support and supervision from your line manager
• Learning and Development opportunities

Safeguarding and Compliance

NYAS operates robust safeguarding procedures, and internal candidates will be subject to references in line with our Safeguarding and Child Protection Policy. In accordance with UK immigration law, proof of eligibility to work in the United Kingdom will be required as part of the recruitment process. We reserve the right to close this vacancy early if we receive a high number of applications.

About NYAS

NYAS (National Youth Advocacy Service) is an established rights-based charity ensuring that children, young people, and adults across England and Wales are respected, represented and supported in expressing their views. We work with care-experienced people who are often reliant on statutory services, and our combination of social care and legal services places us in a unique position to ensure their voices are heard.

We are an equal opportunities employer and a Disability Confident Employer, guaranteeing an interview to all disabled applicants who meet the minimum criteria. We welcome applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

Location: Any of our King's Trust offices (flexible working with a minimum of 2 days in the office)

Interviews: TBC

We're looking for a curious, analytical and proactive Prospect Research Executive to join our Prospect Development team. In this role, you'll help power our fundraising by delivering high-quality prospect research, due diligence and supporter insight that enables our teams to build meaningful relationships with individuals, trusts, foundations and corporate partners.

You'll work closely with colleagues across the organisation to identify new opportunities, uncover valuable connections and provide the intelligence needed to support successful fundraising strategies. From producing prospect profiles and briefing documents to conducting due diligence and maintaining prospect pipelines, you'll play a key role in helping us grow support for young people across the UK.

This role is ideal for someone who enjoys finding connections and turning information into actionable insight. You'll thrive in a collaborative environment and be motivated by using your skills to help create life-changing opportunities for young people.

You will thrive in this role if you are:

• Naturally curious and enjoy researching people, organisations and networks.
• Analytical and able to turn complex information into clear, actionable insight.
• Highly organised, with the ability to manage multiple priorities and deadlines.
• A collaborative team player who enjoys working with a range of stakeholders.
• Detail-focused, with a strong commitment to accuracy and confidentiality.

You will bring:

• Experience conducting research and analysing information from a variety of sources.
• Excellent written communication skills and confidence producing reports, profiles or briefing materials.
• Experience working with databases, CRM systems or research tools.
• An understanding of data protection, confidentiality and ethical research practices.
• Experience within prospect research, fundraising, supporter insight or a similar analytical role (desirable).

If you're excited by this opportunity and think you could make a difference, we'd love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Prospect Development Executives? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Prospect Development Executives! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

The Role
We are looking for an Advice & Guidance Officer who can make a meaningful difference in the lives of deaf children, young people, and their families.

A key focus of this role will be delivering the service remotely using technology. In addition, you will use your interpersonal skills and experience working with families to connect with local community groups, raise awareness of our services, promote membership, and provide support to families, deaf young people, and professionals.
 
This role is part time, based on 21 hours per week.
 
This is a fully remote role, but will have a focus on Central Scotland Casework and will require some regional travel so applicants should live in Scotland and possess a driving licence and have access to a car.
 
 
What you'll do
 

• Deliver tailored information and advice to individuals and groups of deaf children, young people, and their families.
• Support deaf children, young people, and their families in becoming more confident in articulating their needs independently.
• Help deaf children, young people, and their families explore their options and decide on a preferred course of action.
• Develop and maintain effective relationships with professionals and organisations that support deaf children.
• Attend both in-person and online events to provide information and advice tailored to different audiences.

 
What you'll need
 

• Significant experience and understanding of the skills and practices required to deliver person-centred support to children, young people, and their families.
• Experience providing information and advice to families and young people, both digitally and face-to-face.
• A strong working knowledge of education and special educational needs, including relevant legislation, government guidance, and local implementation.
• An understanding of deafness and its impact on children, family dynamics, raising a deaf child, and child development-translating this into effective, child-centred practice.
• Strong digital skills and a sound understanding of agile values & principles.
• A criminal record check / PVG Scheme Disclosure (if offered the position).

 

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

 
What we do
 
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
 
Pre-employment Checks
 
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
 
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
 
Disability Confidence
 
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
 
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

The Woodland Trust is looking for a The Head of Estate and Programmes - Scotland. They will lead the Trust’s estate and programmes team in Scotland, ensuring that the estate and associated programmes are managed to the highest professional standards and in accordance with the Woodland Trust’s management approach, policies and standards. They will lead the development of the Treescape programme and other priority programmes as required and develop and manage strategic partnerships in support of the Trust’s work in Scotland.

The Role:

• Lead and oversee the Woodland Trust’s Scottish estate, ensuring woodlands are managed to the highest professional, environmental and compliance standards, including UKWAS accreditation.
• Drive delivery of the Trust’s Treescape Programme in Scotland, building effective partnerships and ensuring strategic objectives are achieved.
• Manage and inspire a high-performing team of site managers, project leads and programme staff, fostering a culture of accountability, development and collaboration.
• Oversee multi-disciplinary projects and a budget of approximately £5m, ensuring resources are managed effectively and deliver maximum value and impact.
• Provide strategic leadership on estate acquisitions, disposals and land management, supporting the growth and long-term sustainability of the Trust’s woodland portfolio.
• Champion health and safety and operational excellence across all estate activities in Scotland, ensuring compliance and best practice at all times.
• Build and maintain influential relationships with partners, funders, stakeholders, government bodies and the wider land-use sector to advance the Trust’s vision and objectives.
• Contribute to senior leadership and organisational strategy, representing Scotland within the Woodland Trust and supporting UK-wide initiatives, policy development and knowledge sharing.
• This is a homebased role, requiring regular travel to locations within wider Scotland, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel to regional offices and overnight stays will be required.
• A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.

 

The Candidate:

• Extensive experience in forestry, woodland and land management, with a strong understanding of native woodland management, Scotland’s land-use landscape and rainforest ecosystems.
• Proven leadership experience, with the ability to lead, motivate, develop and inspire multidisciplinary teams to deliver high performance.
• Strong project, programme and budget management expertise, including oversight of complex initiatives, resource allocation, monitoring and reporting.
• Commercial and operational management experience, including procurement, contract management and delivering value for money while achieving organisational objectives.
• Exceptional partnership and stakeholder engagement skills, with experience building strategic relationships across government, funding bodies, landowners, conservation organisations and other key interest groups.
• Excellent communication and influencing abilities, with confidence engaging senior stakeholders, preparing written reports, presenting ideas and supporting successful funding applications.
• Knowledge of legal, policy, and governance frameworks, including experience developing and managing legal agreements and understanding Scotland’s conservation, forestry and land-use policy environment.
• Relevant professional qualifications and practical capability, including a forestry-related qualification, membership (or working towards membership) of the Institute of Chartered Foresters, strong IT skills (including MS Office and GIS) and the ability to travel extensively.

Benefits and Wellbeing:

Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:

For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.

Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now:

If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete. 

First round interviews will take place via Microsoft Teams on 18th, 19th and 20th August 2026.

Temporary Feedback & Complaints Administrator

Temporary Contract | 2–3 Month Assignment | ASAP Start
Full Time (35 hours per week) | Fully Remote or Office-Based (London or Birmingham)
£15.27 per hour PAYE (Regional) | £16.54 per hour PAYE (London)

We're recruiting for a temporary Feedback & Complaints Administrator to join a respected national charity during a busy period.

This role is ideal for someone with experience managing high volumes of complaints, escalations, customer feedback or casework administration. The key focus is on coordinating complaints through to resolution, maintaining accurate records, monitoring deadlines and ensuring cases are progressed efficiently.
Whilst reporting and data analysis experience would be beneficial, the priority is finding someone with strong complaints handling and administrative experience in a busy environment.

The Role
You will be responsible for coordinating and administering a feedback and complaints management system, ensuring cases are accurately logged, monitored and progressed from acknowledgement through to resolution.
Working closely with teams across the organisation, you will:

• Manage and coordinate a high volume of complaints and feedback cases.
• Maintain accurate records and a clear audit trail within the complaints management system.
• Monitor the progress of investigations and follow up with stakeholders to ensure deadlines are met.
• Escalate complex, sensitive or overdue cases where appropriate.
• Liaise with teams across the organisation to support timely complaint resolution.
• Produce regular updates on complaint volumes and case progress.
• Support continuous improvement by identifying recurring themes and areas for learning.
• Ensure processes are followed consistently and in line with organisational policies and procedures.

About You
We're particularly interested in candidates who have:

• Previous experience managing complaints, escalations, customer feedback, casework or investigations.
• Experience using a complaints, CRM, incident or feedback management system.
• Strong administrative and organisational skills.
• Excellent attention to detail and record-keeping abilities.
• The ability to manage multiple cases and competing priorities simultaneously.
• Strong written and verbal communication skills.
• Confidence working with stakeholders across a range of teams and departments.
• Good Microsoft Office skills, including Outlook, Word and Excel.

Desirable Experience
Whilst not essential, the following would be advantageous:

• Experience producing reports, dashboards or management information.
• Experience analysing complaints or feedback trends.
• Experience of presenting information to managers or senior stakeholders.
• Experience working within a charity, healthcare, public sector or regulated environment.
• Knowledge of compliance, governance or quality assurance processes.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.