Registration Services Manager Jobs

We are looking for a Chief Officer who will be responsible for the day to day running of the charity as well as working with the Trustees to take the organisation forwards.  The successful candidate will have experience of working with adults with learning disabilities, will have skills in finance, management and IT, and will enjoy working in a busy environment where there are changing demands and priorities throughout the day.

At Oak Tree Farm we are committed to providing a high quality, supportive environment where adults with learning disabilities, our Team Members, are the centre of everything we do.  The farm has livestock, growing fields, greenhouses, polytunnels and a tearoom as well as craft rooms, a cottage garden, pottery and shop. Our Team Members are involved in every aspect of life on the farm and the farm is firmly embedded in the local community with Team Members providing gardening services to local people as well as volunteering on the Sandon Estate.

About Hammersmith, Fulham, Ealing, and Hounslow Mind

We’re Hammersmith, Fulham, Ealing, and Hounslow Mind, part of Mind the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

We work in Hammersmith, Fulham, Ealing, and Hounslow and have a range of services and products to help children, young people and adults maintain and regain their mental health. We work with employers, partners, community groups and other charities to achieve our aims.

Role purpose

We are looking for maternity cover for a full-time counsellor role on our Solution-Focused Brief Therapy (SFBT) counselling service, Mind My Home. The service offers SFBT to adults (18+) with low to moderate mental health needs.

We are looking for experienced candidates with post graduate qualification in CBT, Counselling or Psychotherapy and accreditation from a relevant professional body e.g. BACP (Registered member MBACP).

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

Counselling sessions will take place face-to-face, virtually, and via telephone, so you will need to travel across Spelthorne and the tri-borough of Hammersmith & Fulham, Ealing, and Hounslow, and have the option to work remotely.

Key Responsibilities
 

• Facilitating the 8 sessions (7+1 assessment) of SFBT for new referrals.
• Assisting in the triage and booking of SFBT appointments.

Training

Training will be provided and, as part of the Hammersmith, Fulham, Ealing, and Hounslow Mind induction the following training will be compulsory:

• Safeguarding of vulnerable adults
• Mental health awareness
• Equality and diversity
• Health and safety

Essential Knowledge and Experience

•  3+ years’ experience (Required)
• BACP or HCPC Registration
• Receiving clinical supervision
• Experience counselling adults (18+) using CBT and SFBT
• Excellent written communication.
• Experience recording using a database

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to a DBS check.

An exciting opportunity has arisen to join our dynamic team as a Money Advice Caseworker on our Debt Free London project. The successful applicant will be providing money advice as part of our London wide project.

You will be contributing to the health & well-being of the community and helping people from reaching crisis point. In return, as part of our team, you will benefit from learning and development opportunities.

If you are a team player, willing to learn, committed to quality and want a job which makes a difference in people’s lives then this could be the job for you.

Closing Date: 5pm on Tuesday 7th May 2024
Interview Date: Friday 10th May 2024

Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

We are recruiting for two Peer Support Leads (Birmingham and immediate surrounding areas): 

The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to increase awareness of hepatitis C, reduce stigma, and promote access to testing and treatment for people living with hepatitis C.  

Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C?

We are looking for passionate and skilled peer leads who have excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.  

Working as part of a growing team providing services to people living with hepatitis C, this post will expand delivery of the Hepatitis C peer project, recruiting and supporting volunteer peers across Birmingham and immediate surrounding areas to raise awareness, promote harm reduction approaches, and proactively increase HCV (Hepatitis C Virus) testing, treatment, and care for marginalised communities. 

This post will require extensive travel across the region, and it is desirable, but not essential for the post holder to hold a clean driving licence and have their own vehicle for work related travel.   

Vacancy Reference: BfN2024/100

Job Title: Funding Manager

Salary: £18.17 per hour

Number of Posts: 1

Type of Contract: Permanent

Start Date: As soon as Possible

Hours of Work: 28 per week

Work Location: Remote with some travel to service sites

Responsible to: Programme Quality Manager

Closing Date: 23/04/2024

Proposed Interview Date: Remote. Dates TBC. As this is a time sensitive appointment BfN will interview whilst the job advertisement is live and retains the right to bring forward the advertising period if a strong candidate is identified.

Job Information:

Are you a whizz at sourcing, writing and pitching successful funding applications to trusts, foundations and other valuable funds? Do you thrive on achieving significant income growth and smashing ambitious targets?  Do you want job satisfaction knowing that your work is making a big difference to families across the UK?

It takes a special person to take a strategic and operational lead in generating income for a registered charity like The Breastfeeding Network.  We have a vision of all mums and families feeling supported in their feeding choices and able to breastfeed for as long as they choose.  We already receive funding from various sources but we know there are even more mums, parents and families out there who need our support; support that needs funding.  

If you’re an experienced funding professional who dreams of a family-friendly employer where your work has big impact, then we might be just what you’re looking for.  Working with our fabulous service teams and finance colleagues, you will draw on your honed skills and extensive experience in ambitious income generation to secure strategic and core funding from trusts, foundations, legacies, community fundraising activity and beyond.  Your work will be essential for ensuring that all families can continue to rely on the services the Breastfeeding Network provides, well into the future.

We are a Scottish registered charity making a difference to women and families across the UK.  Our vision is that women and families feel supported in their feeding choices and are able to breastfeed for as long as they choose. 

Real Estate Balance (REB) is a leading campaigning and membership organisation working to improve equality, diversity and inclusion (ED&I) in the real estate industry. Our members include different types of businesses, both large and small, from across the property sector.

We work at all levels of the industry, offering a range of programmes, campaigns and events that help leaders accelerate progress on diversity, support middle managers to create inclusive workplace cultures, and empower the next generation of leaders to unlock their potential and thrive.

Together with our members, we’re working to create a real estate industry that’s fairer, better-balanced and more equitable for everyone.

Established in 2016, REB now has close to 130 corporate members and is still growing. It is a not-for-profit organisation.

The Executive Management Administration team of 5, headed by the MD, run the organisation on a day-to-day basis. The team is supported by the REB board and committees, together with 3rd party providers for accounting, payroll, banking, media & public relations, website hosting and IT services.

Role and Responsibilities

New Position: Due to the increase in REB memberships and activities, a new full-time events role is being created to support the executive team.

Key Tasks – support the MD in creating and delivering a member engagement and events programme

1. Conception and collaboration of member events, through to completion

2. Promoting events to members, working alongside REB’s external PR/Communications agency

3. Managing event registrations and guest lists

4. Responsible for line managing the events administrator

5. Responsible for REB events planning, logistics, analysis (report & presentation) and follow-up actions

6. Attending meetings with members re event planning and development

7. Reporting quarterly to the board and attending board meetings with the Executive team

Detailed Responsibilities

1. Develop, manage and deliver REB’s event programme (working with MD and ED&I coordinator):

o upload event listings to website;

o prepare invitations;

o liaise with host venues;

o oversee registrations & comms;

o obtain event feedback

2. Monitor and evaluate events including reviewing feedback and attendance

3. Coordinate the CEO Breakfasts series

4. Maintain the Events page on the REB website

5. Maintain a database of venues

6. Identify, approach and secure appropriate speakers and participants for events

KNOWLEDGE & EXPERIENCE

1. Events management and logistics

2. Knowledge (preferably working knowledge) of Microsoft Dynamics and Marketing

3. Knowledge (preferably working knowledge) of current best practices and trends in ED&I, including familiarity with key concepts (e.g. allyship, unconscious bias, intersectionality, etc.)

Preferred Skills

1. Windows 10/Office 365 including Word, Excel, PowerPoint and other capabilities

2. CRM and website management systems

3. Filing and organisational skills

4. Minute taking and assigning follow-up actions

5. Collaborative working in a small team environment

6. Working with board members/special advisors and committee members on reports, reviews, approvals and presentations

7. Real Estate industry knowledge

Additional Notes

Preference is for applicant to have own laptop/desktop with printing/scanning facilities.

Title:    Adventure Programme Support Manager

Reports To:  Director of Programmes & Development  

Salary:  £29,000 - £31,000 per annum, depending on experience 

Location:  Home-based, flexible with easy access to the Wiltshire area

Contract:  Permanent 

Holiday:  25 days per annum, plus public holidays

Application:  Application Form

Closing Date:  Friday 26th April at 9am

The Charity

The Youth Adventure Trust is a youth development charity working with vulnerable young people aged 11 to 16 years old from Wiltshire and Swindon. Our outdoor activity based YAT Adventure Programme enables young people to challenge themselves, experience success, learn to go beyond their own expectations and grow in confidence. Through a series of residential camps and day activities they are able to build resilience, self esteem and develop social and life skills. The YAT Resilience Programme works to the same outcomes through a year long programme of monthly activities, home-based challenges and reflective practice. Our Mentoring Programme works with those young people in need of some additional individualised support at the end of our other programmes. The Trust’s Bursary Programme is open to all those young people who have completed an initial programme, in order to assist their next steps into further activities. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part. 

The Role

We are looking for an experienced, dynamic and motivated Adventure Programme Support Manager to support both young people and volunteers on our Adventure Programme. Working alongside the Programme Managers you will act in a support function across the activity days and camps, and be involved in direct one to one support for young people. You will also work alongside the Volunteering Lead to recruit, manage and support the volunteers who are front and centre of ensuring our young people’s positive experiences and outcomes. This is a diverse role with the opportunity to make a real difference to the lives of vulnerable young people both through direct work and supporting the wider team.

Programme Support

This aspect of the role includes;

• Attending residential camps and activity days throughout the year, assisting with organising and delivering the Adventure Programme.

• Ensuring the highest standards of support, safety and safeguarding across the programme and all aspects of the Youth Adventure Trust’s work.

• Carrying out direct work with young people to help support their needs and fulfil the Youth Adventure Trust’s aims.

• Supporting work with the young people’s families to promote full attendance, effective participation and ensure they have all the information they require.

• Supporting work with our referral partners to ensure they have an excellent understanding, relationship and experience with the Youth Adventure Trust.

• Contributing to ongoing feedback to young people, parents, carers and schools.

• Supporting the effective monitoring of the programme and measurement of young people’s developmental outcomes.

• Working with the Programme Managers to support young people moving on to the Mentoring Programme, and promoting take up of the Bursary Programme. 

• Supporting the development of further opportunities for young people both during and after their YAT journey. 

• Assisting the day-to-day administration and management of the programme. This may include maintaining a database, producing written communications and reports, information leaflets, website updates, budget monitoring, booking and negotiating with providers, and an array of detailed record keeping.

• Creating website and social media content to highlight and  promote YAT’s work. 

Volunteer Management 

Volunteers are critical to the success of our programme for vulnerable young people; recruiting, supporting and developing capable, skilled, empathetic, engaging and committed volunteers is essential to the impact of our work.

This aspect of the role includes;

• Promoting volunteering opportunities and recruiting new volunteers to the organisation to ensure needs are met.

• Acting as a key point of contact for volunteers, maintaining communication and engagement with the charity.

• Administering all aspects of a volunteer’s involvement with the Trust, including completing the relevant checks and references, record keeping and database maintenance. 

• Organising, preparing and information sharing with volunteers to ensure they are ready to fulfil their role. 

• Supporting volunteers in their role on our Adventure Programme, facilitating opportunities for informal supervision and debriefing. Our volunteers work tirelessly to ensure the young people get as much as possible from their time with the Youth Adventure Trust, and often deal with challenging and impactful situations.

• Developing and coaching volunteers in their role through working alongside them as they support young people on our Adventure Programme residential camps and day activities. 

• Creating and delivering training opportunities for new and existing volunteers.

• Creating website, newsletter and social media content to promote volunteering and engagement with the charity. 

• Supporting our Volunteer Committee in their functions which include organising awareness raising and social events.

• Developing opportunities for a diverse portfolio of  volunteering roles within the organisation. 

• Supporting the fundraising team through providing feedback, reports or event support.

Across the role you will;

• Be involved in sector networking and awareness raising on behalf of the Trust.

• Act as an ambassador for the Youth Adventure Trust at all times.

The post is subject to a six months’ probationary period.

The Candidate

To be up to the challenge you’ll need an excellent understanding and a proven track record of relevant experience working with vulnerable and challenging young people. You’ll need demonstrable skills at building effective relationships with young people, parents/carers, and professional organisations. In addition, you’ll need an excellent understanding of volunteering and relevant experience working with and managing volunteers. You’ll need strong influencing and motivational skills; the capacity to get the best out of people and confidently deal with issues. You’ll be an excellent communicator, planner and problem solver, a strong team player and an exemplary role model.

We need someone with:- 

• Commitment to safeguarding and promoting the welfare of young people.

• Relevant experience of working with young people aged 11 - 14 years old, preferably in a residential environment as well as outside of this.

• Relevant experience of working with volunteers in the Third Sector, including recruiting, supporting and managing volunteers.

• Knowledge of volunteering issues and legal requirements.

• Experience of delivering training and strong facilitation skills.

• Experience in working in partnership with other professional organisations.

• Strong team skills with the ability to motivate and support a wide range of people.

• Self-motivation with the ability to work on their own initiative to plan and manage their workload.

• Strong IT skills including experience of MS Office, databases and social media.

• Knowledge of marketing and promotion, with an ability to use those skills to promote opportunities effectively.

• Excellent administrative skills and a methodical and thorough approach.

• Excellent communication and interpersonal skills.

• The ability to perform well and problem solve in high-stress and changing situations.  Ability to be flexible and dynamic in approach.

• A positive attitude, high energy and enthusiasm for the work of the Youth Adventure Trust. A personal interest in and an understanding of the positive impact outdoor adventure, especially for vulnerable young people, and a desire to help inspire young lives.

In addition:-

• The ability to work flexible hours including occasional evenings, weekends and a handful of residential trips as required is essential - if you are looking for a predictable Monday to Friday, 9-5, work environment throughout the year, this won’t be the right fit.

• A full clean driving licence and access to your own vehicle is required

Safer Recruitment

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. 

Please be advised;

• a satisfactory Enhanced DBS Disclosure with Children’s Barred List will be required for this post;

• we will seek references on shortlisted candidates before interview, and may approach previous employers for information to verify particular experience or qualifications;

• if the applicant is shortlisted, any relevant issues arising from his or her references or application will be taken up at interview; 

• in accordance with due diligence checks, online searches may be conducted as part of the selection process on shortlisted candidates;

• if the applicant is currently working with children, on either a paid or voluntary basis, his or her current employer will be asked about disciplinary offences relating to children, including any in which the penalty is “time expired” (e.g. where a warning could no longer be taken into account in any new disciplinary hearing), and whether the applicant has been the subject of any child protection concerns, and if so, the outcome of any enquiry or disciplinary procedure. If the applicant is not currently working with children but has done so in the past, then contact will be made with that employer who will be asked about these issues; and 

• applicants should note that providing false information is an offence and could result in the application being rejected, or dismissal if the applicant has been selected, and possible referral to the police.

Please review our Safeguarding Policy available on the Youth Adventure Trust website. 

How to Apply

Please complete the Application Form which includes the opportunity to outline why you think you are suitable for this role, making specific reference to the Role and Candidate Specifications above. 

The Application Form should be returned to:

Tessa Woodrow, Director of Programmes and Development

Applications Closing Date: Friday 26th April 2024 at 9am

Interview Date: Friday 3rd May 2024 in the Wiltshire area

The Youth Adventure Trust sincerely thanks all those who apply, however only those considered for an interview will be contacted.

Unfortunately we are unable to reimburse interview expenditure incurred. 

Data Protection Statement

For information about how we use your data, please see the Privacy Policy on our website.

Equal Opportunities and Diversity Statement

The Youth Adventure Trust is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. 

Additional documentation:

• Application form

• Recruitment of Ex-offenders Policy

• Example Reference Questions

Care Navigator (Frailty Service)

Salary: £26,856 - £30,079 per annum + 6% pension

Hours: 36 hours per week

Based at: Haringey Multi Agency Care & Coordination (MACC) Team

Contract: Two years (possible extension)

Closing date: 12 Midday, Monday 22 April 2024

Interviews: Week commencing 29 April 2024

The Bridge Renewal Trust, in partnership with the NHS, are delivering care navigation services for older people in Haringey.

As a Care Navigator, you will work as part of a multidisciplinary team to support frail older patients in Haringey by providing individual holistic assessments and directing patients to appropriate services including activities that may help to promote their health, wellbeing and independence.

The Bridge Renewal Trust is a charity that delivers practical ways that people can live healthier, long and fulfilling lives – thus playing our part in working towards reducing health inequalities and building stronger communities.

Are you a passionate and dynamic individual with excellent organisational and interpersonal skills; can you work in a multi-disciplinary team, working closely with GP practices and other healthcare professionals, the general public and voluntary sector?

We are currently recruiting a Care Navigator who will focus on helping patients to make full use of community and voluntary sector services available locally, as well as those provided by health and social care agencies.  The key requirements for this post are experience of working with clients providing person-centred care and being familiar with voluntary and community services to respond holistically to patients’ health and wellbeing needs.

This is a unique opportunity to join a progressive organisation where we value and reward the performance of our staff. 

To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.

For a full job description, please visit the Bridge Renewal Trust website.

Company registration No: 06949568, Registered Charity No: 1131941

About us:

At Bluebell Wood Children’s Hospice we care for children and young people whose lives are just too short. Our aim is to reach every family that needs our help and to offer them the very best choice of care. Did you know that every year we need to raise £5m to keep our doors open and only around 20 percent of our income comes from government sources? The rest has to be raised through fundraising activity. 

Our services include short overnight stays and community breaks at home or in the hospice. We also support the whole family from diagnosis with our multi-disciplinary Family Support team who provide counselling, sibling support groups, music therapy and much more. Our care team supports these families in our modern, purpose built building. All our rooms/bedrooms have a homely feel. We have a sensory room, spa pool, cinema room and six acres of gardens. 

We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use.

The role

As part of re designing our services, we are currently seeking three children’s nurses with post registration experience, to join our In House Care Team. You will be working as part of a supportive team consisting of Team Leads, Nurses and care support workers and allied health professionals. Working as part of a team you will provide a high standard of holistic care and be able to balance opportunities for children to experience play, social interaction and learning alongside managing the diverse nursing needs of the children staying with us.

We are looking for resilient, enthusiastic individuals who want to deliver high quality, evidence based paediatric palliative care.

From 1st April 2022 all direct care provision and/or close contact roles at Bluebell Wood Children's Hospice require full COVID vaccination as a Condition of Deployment. The role of Nurse falls into this category. 

The requirements

To fulfil the role effectively you must be NMC registered and have relevant clinical experience and be able to work flexibly and collaboratively across the care services.

Job description

Caseworker Role (OISC Level 1, 2 and 3)

About us

The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.

Our highly skilled and diverse staff team provide a broad range of services including advice and support on immigration (OISC regulated level 1, 2 & 3), employment, welfare, education, ESOL, housing, homelessness, destitution, citizenship, health and wellbeing.

RMC have been assisting beneficiaries to access and sustain appropriate accommodation and improve their housing and living conditions for nearly two decades. RMC also deals with many aspects of homelessness, destitution, rough sleeping, exploitation, etc.

Why work for us

Our culture is what makes us unique. We encourage an open, honest working environment where people are valued. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.

What you will be doing

All Caseworkers (Levels 1,2 and 3) will be required to carry out the tasks shown below. The skill level to progress from one level to the next level is also detailed below.

· To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.

· To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

· To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.

· To deliver presentations and represent RMC at meetings/events when required by management.

· To take responsibility of projects related to the job

Working within the team

· To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.

· To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.

· To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.

Casework and advice

· To offer advice & casework to service users with various aspects related to their immigration case.

· To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.

· To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.

· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

Other

· To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team–this is flexible and could change depending on the nature of funding.

· To represent RMC at external meetings and events when required by senior colleagues.

· To maintain effective working relationships with partners and stakeholders.

Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed
___________________________________________________________________

OISC Level 1

Skill / experience Essential Desirable

· OISC Level 1 Accreditation or equivalent

· Commitment to working towards level 2

· Experience of advice work dealing with asylum seekers, refugees and vulnerable migrants.

· Ability to communicate complex information clearly to distressed clients.

· Commitment to equality and diversity.

· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.

· An ability to self-motivate and work independently.

· Fluent in a community language

· Experience of working in a multicultural environment and sensitivity towards other cultures.

· Educated to degree level or equivalent.

· A proven record of team work and flexibility.

· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement.

OISC Level 2

Essential Desirable

· OISC Level 2 Accreditation or equivalent

· Commitment to working towards Level 3

· Experience of complex advice work dealing with asylum seekers, refugees, vulnerable migrants and ‘outside of rules applications

· Ability to communicate complex information clearly to distressed clients

· Commitment to equality and diversity.

· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.

· An ability to self-motivate and work independently.

· Fluent in a community language

· Experience of working in a multicultural environment and sensitivity towards other cultures.

· Educated to degree level or equivalent.

· A proven record of team work and flexibility.

· Excellent listening skills and ability to empathise as well as

· establish boundaries to avoid emotional over involvement.

OISC Level 3

Essential Desirable

· OISC Level 3 Accreditation or equivalent

· Experience of delivering complex advice work dealing with asylum seekers, refugees, vulnerable migrants, ‘outside of rules applications’ and representation at tribunal.

· Ability to communicate complex information clearly to distressed clients.

· Commitment to equality and diversity.

· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.

· An ability to self-motivate and work independently.

· Fluent in a community language

· Experience of working in a multicultural environment and sensitivity towards other cultures.

· Educated to degree level or equivalent.

· A proven record of team work and flexibility.

· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement.

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Supported Accommodation Administrator to provide a welcoming environment and lead on the administration of systems that enables the Supported Accommodation services to operate effectively including: housing management, referrals, financial management and health and safety. This is an exciting role in our Supported Accommodation team that will be the first point of contact for the hostel and input information on the client database in order to ensure that all staff have timely and accurate information about residents. You will also assist the Registered Manager in recording and reviewing documentation in relation to the Supported Accommodation (England) Regulations 2023 and our registration and regulation under OFSTED. In addition to this, you will process voids (vacant rooms) in line with housing management procedures, ensuring that rooms are cleared and liaising with the Facilities Manager to ensure that rooms are habitable as soon as possible.

Please refer to the job description for further information.

In your application form, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

Please note that the hours for this role are 8am-4pm Monday-Friday.

We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. 

We are looking for a new team member to provide full administrative and programme support to the Employment & Careers team. The role will involve supporting the team in the day to day running of the service including the preparation of contract documentation (such as registration forms, as well as specified supporting evidence: ID proofs, Proofs of Address etc.) for submission to funding partners, uploading data spreadsheets and CMS systems, and supporting the team with promotion, outreach and engagement of our services. This includes conducting follow-ups and answering queries (by phone, email and in person) from both current and prospective participants on the programmes being delivered by High Trees. They will also be responsible for the preparation of finance related performance evidence for monthly/quarterly submission.

The successful applicant will have experience of providing efficient administrative support, be very organised and able to work to deadlines while maintaining a high level of attention to detail. Must also be flexible and excited about being at the heart of a small but fast paced team which is committed to providing an excellent service to High Trees’ users.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

Bonny Downs Community Association has been working together to change lives and transform our community since 1998. Over the past 25 years our team has grown to provide a wide array of services that benefit Newham residents from all walks of life. 

This role is specifically funded through the Youth Endowment fund as a pilot project ‘Thriving Communities’. You will be required to work alongside Thriving Communities commissioners, as well as the project’s Youth Justice Worker’s, Educational Psychologist, and/or professionals assigned to individual young people’s cases- such as teachers, social workers and mentors. The Thriving Communities project is a small part of a wider collaborative project, EMPOWER YOUTH, delivered by two partner charities so, although this position is based at BDCA, you will be working closely with a second East Ham Youth Partnership Project lead and team of Sessional Assistants based at nearby charity The Renewal Programme (TRP). Staff from each organisation will work together to deliver the programme and cross-refer young people to activities led by both teams. You will also be required to work with BDCA’s own Children & Families team during the summer scheme and liaise with our marketing team all year round. External partner agencies that you will work directly with include Thriving Communities panel, Newham Youth Empowerment Service, Newham Community Engagement Team, local sports clubs and schools.

 Main purpose of post

• Meet with or provide digital or telephone support to people using the service (patients/clients, carers, relatives, professionals), providing high quality information and support within defined level of competence in relation to cancer.  This will include assessment of service users’ information and support needs (Holistic Needs Assessment/Cancer Care Review), provision of written or verbal information, supportive listening and action planning to facilitate self-management. 

• Provide care coordination around the individual to ensure their experience of support feels seamless and is transparent, including support from partner agencies.

• Work proactively with primary and secondary care and voluntary sector partners to promote Weston Park Cancer Charity and build awareness of the support available for people living with and beyond cancer.

• Contribute to coordination of the day-to-day running of Cancer Support services, including the activity of junior staff and volunteers.

What you do  

Delivery of information and support to people living with and beyond cancer and their families

• Provide information and support within level of competence of the post (Macmillan Levels of Intervention Criteria L1,2,3,4; NICE approved four tier model of psychological support Level 1,2 & 3).

• This will include:

• Assess the needs of individuals attending / contacting the service and identify the required level of intervention.

• Support users sensitively to help them understand clinical information they have been given (e.g. around diagnosis, treatment, effects of the illness and treatment, cancer terminology), helping to resolve situations where users feel they have been given conflicting information. This will include addressing concerns and queries and working to resolve them and the ability to recognise and work within the limits of own competence and responsibility is crucial, referring issues beyond these limits to relevant people. 

• Understand that there will be frequent exposure to distressing/ highly distressing situations and deal with difficult and highly emotive situations in a sensitive manner and base decisions on own professional judgement

• Deal with service users with complex enquiries or support needs, or who need help in accessing or understanding information, referring to appropriate members of the wider clinical team (CNS, oncologist) when appropriate or signpost them to other supportive services

• Liaise with clinical staff to support patients and carers in distress

• Demonstrate a high level of skill acquired through relevant training or equivalent experience whilst demonstrating awareness of the limits of own practice and knowledge and when to seek appropriate support/ advice

• Provide supporting information around topics such as reducing the risk of cancer, healthy living, diagnosis, treatment options, side effects and living with cancer, in the most appropriate format (e.g. written, verbal, and others as appropriate to overcome any barriers to communication).

• Provide advice on a range of issues e.g. benefits, travel insurance, and facilitate access to services e.g. specialist benefits advice, complementary therapy.

• Liaise with relevant staff at all levels as appropriate both within the charity and externally to address issues identified, and seek advice with more complex issues, directly involving others where necessary, e.g. Senior Cancer Support Advisor, Cancer Support Manager; Clinical Nurse Specialists (CNS). 

• Contribute to the development and maintenance of effective relationships with partner organisations in primary and secondary and the voluntary the sector via networking, also giving talks and presenting at relevant groups. 

• Plan and deliver ‘pop up’ information clinics, ensuring these ‘pop up’ clinics are evaluated.

• Lead the development and to delivery of courses and workshops.

• Lead peer support groups and service-user involvement. 

Operational Delivery  

• Collect and collate data regarding contacts with people who use the service both in person and by telephone and produce reports of activity as required.

• Plan and organise events and displays externally liaising with departments and agencies as required.

• Lead discrete projects or service improvements under direction of the Head of Cancer Support Services

• Work flexibly in order to deliver the objectives of the cancer support service, including attending events and outreach sessions across South Yorkshire, North Derbyshire and Bassetlaw.

• Work with communications team to provide clinical input in to in the development of leaflets, posters and other materials, e.g. To publicise the service, recruit volunteers, support cancer awareness and other events.

• Ensure service user participation in development of the service, including facilitating forums and meetings.

• Facilitate open and effective communication with multi-professional teams, both internally and externally.

Management and Leadership

• Contribute to co-ordination of the day to day running of cancer support services, providing line management to junior staff.

• Provide supervision of and advice to junior colleagues on complex clinical and operational matters.

• Mentor junior colleagues to support development of knowledge and confidence.  

• Work with HR to recruit and train volunteers, organise the volunteer rota, allocate work to volunteers, supervise day to day activities in services which utilise volunteer support. 

• Adhere to policies and protocols relevant to the post, contributing to their updating and development as appropriate. 

• Maintain systems and processes to promote a healthy, safe and secure working environment and maintain accurate documentation and report any concerns.

• Contribute to the continuous improvement and development of the service, identifying areas for change / improvement and suggesting new approaches and leading implementation of changes in practice identified through other routes e.g., annual service review or user feedback.

• Act as a role model by demonstrating expertise and maintaining credibility, ensuring a positive image of Weston Park Cancer Charity is maintained.

General Duties

· Report accidents and incidents as per Weston Park Cancer Charity’s policy.

· To be an ambassador for the charity.

• Demonstrate a positive and supportive attitude to staff and volunteers and uphold the philosophy and values of the charity.

· Respect confidentiality applying to all WPCC areas. Adhere to GDPR policy.

• Be proactive with your training and development needs, maintain relevant professional registrations and adhere to codes of practice.

· Participate in team meetings and events.

• Adhere to all WPCC’s policies and procedures including Health and Safety regulations, Equal Opportunities and Safeguarding.

The above job description is not an exhaustive list of all duties required of the postholder.