Relate operations manager east jobs in Bristol
How's your job search on our site?
Team: Estates and Construction
Location: Remote with regular travel in London and the South-East
Work pattern: 35 hours per week, Mon-Fri
Salary: Up to £53,736.33 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Responsibilities of our Surveyor:
- Manage a designated portfolio of properties, delivering repairs and maintenance as required
- Be a property expert for colleagues across the estate, giving high levels of service and support.
- Oversee property works in alignment with retail and operations managers within agreed SLAs
- Assess property issues and take appropriate action
- Maintain accurate records across estate/FM databases and cloud-based systems
- Provide advice on retail/commercial lease acquisitions and disposals
- Liaise with agents, landlords, neighboring occupiers, solicitors and local authorities
- Procure and manage contractors, ensuring they are vetted and all work meets H&S legislation
About the Estates and Construction team:
The Estates and Construction team manage a wide-ranging and diverse portfolio that reflects the breadth of the estate. Within the region covered, the portfolio includes purpose-built cat adoption and homing centres (both freehold and leasehold), a network of leasehold charity shops, multi-pen sites, and a small number of residential properties. Occasionally, surveying expertise is also required for matters relating to legacy properties.
What we’re looking for in our Surveyor:
- Level 6 or higher professional surveying qualification
- Current membership of a professional institution such as RICS, RIBA, CIBSE, CIOB, IWFM
- Post qualification experience of surveying in a property or facilities management environment
- A full UK driving licence and access to your own vehicle
- Working Knowledge of retail/commercial leases, acquisitions and disposals
- Multi-site and use property management and compliance experience
- Experience of working on and managing small building or maintenance projects up to £500k, including financial controls as EA or CA and contractor management
- Ability to work within a small team and externally with professionals and third parties
- Strong Microsoft Office skills
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Application closing date: 8th June 2026
Virtual interview date: 29th June 2026
Second stage: in person 9th July at the UK Cat Centre, RH17 7TT
Applications may close before the deadline, so please apply early to avoid disappointment.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Video screening
3. Virtual interview and assessment/presentation
4. Meet the team
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey
Registered Charity
501 - 1000
Making a better life for cats, because life is better with cats
Thank you!
***Please note this role is fully remote but will require mandatory onsite training for the first 2-3 weeks of employment***
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.
Job purpose
As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.
Scope of role
1. To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
2. To maintain detailed case records
3. Keep up to date with legislation, policies and procedures and undertake appropriate training.
Please download the full Job Description for more details
What We’re Looking For:
- Ability to give accurate, personalised advice and support clients to make informed decisions
- Experience carrying out detailed casework and acting on behalf of clients when needed
- Strong record keeping, with case notes completed to required standards and deadlines
- Commitment to keeping debt advice training up to date
- Good teamwork and the ability to manage your own workload while meeting targets
- Commitment to following organisational policies and procedures
- Commitment to working in line with Toynbee Hall’s values:
- Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious, and acting with integrity.
- Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave
-
Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution:
-
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan to cover your healthcare needs specified in the policy
- Perk Box
How to Apply
Complete our online application for, attach your CV and a Cover Letter.
Please download the full Job Description for more details
Application deadline is 12 June 2026
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan to cover your healthcare needs specified in the policy
How to Apply
Complete our online application for, attach your CV and a Cover Letter.
Application deadline is 12 June 2026
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.