Relationship manager jobs in kings langley, hertfordshire

Do you share our dream of a UK where poverty is a thing of the past? 

Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.” 

Thanks to funding from the National Lottery Community Fund, we are recruiting for an Operations Manager who will be responsible for the day-to-day operations of the Poverty Truth Network, including the oversight of systems, staff performance and finances. 

You will be a highly motivated person with a clear leadership record; dedicated to social justice; with a proven track record of operational delivery, including financial, administrative and governance management.

Key tasks of the role:

• To form part of the Core Leadership Team, providing overall strategic leadership across the Network 
• To lead on the financial management of the Poverty Truth Network, including the delivery of Management Accounts and the production of an annual budget
• To manage the Operations Team, setting clear goals and objectives linked to the Strategic Plan
• To lead on and establish the appropriate processes to ensure high levels of staff performance and development, including appraisals and performance management 
• To develop, and where necessary implement, administrative systems which ensure effective, efficient and safe practice across the Network
• To ensure that the Network operates in line with its charitable purposes, overseeing changes to its constitution as and when necessary
• To regularly update the Charity’s policies and procedures, ensuring compliance with the relevant regulations / legislation, providing advice to the Director and trustees as appropriate 
• To oversee the production and sharing of papers for trustees in an organised and timeous manner
• To oversee the effective running of online and in-person meetings and events for the Network, liaising with other teams as appropriate
• To lead on the delivery of the Network’s Support Grant Programme
• To deputise for the Director as and when required
• Undertake other activities as needed dependent on jobholder’s knowledge, skills and experience

This role involves working from home with some travel.

As a key member of the newly formed Programme Delivery Team, you will contribute to the growth, reach, and impact of Leadership Skills Foundation programmes among underserved and under-represented individuals and communities. Your work will play a vital role in benefiting thousands of young people across the UK.

We are looking for an energetic and innovative relationship-builder who can establish and manage partnerships with local community groups across England.  Through strong relationship management, you will play a key role in identifying learnings through the programmes delivery and will be confident to use the learnings to influence future strategy and delivery plans.

The role requires someone who is excited by the challenge of trying new things and working differently through a test and learn approach.  You will need to be comfortable working collaboratively as well as independently and want to pro-actively lead on making a positive social difference to the individuals and groups benefitting from our programmes.

The role will initially be a fixed term contract (to July 2027) but we aim to secure further funding for the role to extend. 

Main duties and responsibilities

Responsible for co-ordinating, engaging and managing multiple local community organisations across c. 5-7 locations in England to deliver leadership programmes with identified target audiences, groups and individuals.

Design, develop and manage a delivery plan for the Programme, which engages key stakeholders, and is based on the principles of co-creation, trust and flexibility.

Support identified stakeholders to test adapted leadership skill programmes and learn from the delivery to inform future delivery.

Through learnings from local delivery partners and working with research colleagues, develop a shared understanding of the needs and barriers young people in underserved communities face in accessing leadership skill development and volunteering opportunities.

Work with colleagues in the Innovation team to provide support to local delivery partners to address and overcome these barriers to engage the target audiences.

Deliver training, support and orientation to local delivery partners

Work with the Programme Research Manager to establish a delivery feedback loop to inform the development of learning resources and programmes to overcome the needs and barriers young people in underserved communities face. 

Provide opportunities for the research plan, developed by the Programme Delivery Research Team, to be implemented to drive the improvement of strategic, business and operational planning and delivery.

Provide connectivity between your work/engagement with delivery centres and the work of the Business and Market Development Teams. 

Work with the Programme Research Manager to capture and share best practice to support the wider adoption across community and partner networks. 

Work collaboratively to successfully influence and deliver agreed programme objectives and key results.

Maintain a working knowledge and up to date awareness of the landscape and audiences the Leadership Skills Foundation works with and aspires to work with.

Key Relationships

Internal

• Head of Programme Delivery (line manager)

• Programme Delivery Research Manager

• Programme Delivery Research Executive

• Innovation Officers

• Finance Manager

External

• Local delivery centres and partners

• Strategic partners including organisations such as Sport England and Active Partners

• Research and insight partners

Skills, experience and knowledge

Essential

• Strong experience of proactively supporting and managing local and regional stakeholder relations.

• Experience of working with community organisations and good understanding of the voluntary and community landscape

• Experience of supporting individuals/teams and organisations to deliver projects and programmes.

• Confidence to act as the lead contact point for the local delivery of a nationally funded programme.

• Experience of working flexibly, responding to need and opportunities

• Familiarity with delivering and carrying out operational workplans and working collaboratively with teams to achieve them

• Effective resource management

• Analytical thinking and evaluation skills- experience of using data and insight to learn, adapt and tell stories 

• Strong interpersonal, presenting and communication skills with the confidence and ability to adapt styles to different groups. 

Desirable

• A proven track record in leading and delivering purpose-driven programmes.

• Experience of delivering/managing test and learn projects

• Experience of working with under-represented/under-served young people

• Experience of Place-based working and community development

• Experience of supporting programme innovation, development, and design. 

• An understanding of the sport and physical activity landscape in England.

• Experience of delivering informal education, employability or skill development programmes

Personal qualities

• A people- person with strong interpersonal skills to initiate, engage with and build strong and impactful relationships with a range of external stakeholders.

• A confident, collaborative individual that wants to lead and make a positive social difference.

• Effective and confident communicator, able to inspire and engage stakeholders.

• Detail-orientated, organised and capable of balancing multiple and complex priorities.

• A team player, flexible and able to respond positively to evolving opportunities and challenges in a fast-paced environment. 

• Optimistic and energetic outlook, keen to maximise the positive change that the programme can deliver.

• Self-starter and independent thinker; able to solve problems and instigate solutions.

• Takes initiative and responsibility for their own workload.

• Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.

• The ability to multi-task and manage partner relationships at various stages

• Comfortable working from home, with regular travel across England as required

We are seeking a dynamic and creative fundraiser to support activity across community and events fundraising. The role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and deliver impactful events as well as grow our income through individual giving. 

About Us

The Brompton Fountain is the children’s charity at Royal Brompton Hospital - a world leading specialist centre for complex heart and lung disease. We work in partnership with the teams on the wards, paediatric intensive care unit (PICU) and in outpatient clinics. Our charity provides support and resources for patients, families and staff, as well as funding lifesaving medical equipment, accommodation - so that parents can stay close to their child during an admission, toys and entertainment for the playroom and improvements to the facilities to create the best possible environment for families to promote their wellbeing during what can often be a very challenging time. In collaboration with the hospital trust and the NHS we also fund research projects and develop new initiatives for babies, children and young people with heart and lung conditions. 

About You

Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact. 

Main Duties and Responsilbilties 

Community and Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.

• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.

• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

• Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.

• Lead on generating income through supermarket schemes. • To represent the charity when required in schools, engagement events and cheque presentations. 

Individual Giving

• Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships.

• Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship.

• Maximise engagement and retention of individual supporters (giving at lower to mid-level) by prompt thanking, excellent stewardship and building effective donor journeys.

Supporter Care

• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship ensuring they receive the information and support needed to maximise their fundraising potential while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.

• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.

• Maintain our CRM database ensuring accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws. 

Administrative and Financial Support

• Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.

• Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.

• Overseeing our online shop.

Marketing and Communication

• Create engaging materials (posters, leaflets, stories etc), social media content and e-newsletters to inspire participation in fundraising activities.

• Produce impact reports and collate information for the HOF to support fundraising initiatives and grant applications.

• Ensure fundraising and associated webpages are kept up to date. Team Collaboration

• Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.

• Support the CEO and team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.

• Any other duties as required by the Head of Fundraising.

Additional Information

Salary is £30,000 - £32,000 per annum (DOE). The role covers 37.5 hours per week. Two days per week working in our charity office at Royal Brompton Hospital - London, and the remaining hours to be worked remotely. Occasional evening and weekend work subject to our events calendar. Exact working pattern to be discussed at the interview stage.

One-year fixed term contract with the potential to extend contract length subject to performance and funding.

A full driving licence or the ability to travel to events and meetings within London and the South East is essential.

Applicants must be eligible to live and work in the UK to apply for this position.

The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity). Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.

The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield Hospitals (part of Guy's and St Thomas' NHS Foundation Trust) for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above

Benefits

• Flexible working hours to balance home / work life

• Time off in lieu for evening and weekend work

• Home office set up including phone, laptop and printer. • Pension scheme.

• Training and development with career progression opportunities.

• Reasonable expenses paid for offsite meetings and activities

• 27 days holiday entitlement plus 8 bank holidays

• Blue Light Card: enjoy discounts both online and in store across various outlets. 

Do you share our dream of a UK where poverty is a thing of the past? 

Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.” 

Thanks to funding from the National Lottery Community Fund, the PTN is recruiting a Partnerships Manager who will provide management and oversight of key partnerships essential to the delivery of the Network’s Strategic Plan, with a specific focus on the development and delivery of Regional Hubs.

You will have experience of establishing and delivering partnerships; dedicated to social justice; a commitment to collaborative working; and proven management experience.

Key Tasks

• To form part of the Core Leadership Team, providing overall strategic leadership across the Network 
• To manage the Partnership team, setting clear goals and objectives linked to the Strategic Plan 
• To lead on the development and support of Regional Hubs, including support with grant funding and income generation
• To act as the primary point of contact with Regional Hubs, for initial enquiries and ongoing relationships, including with staff and trustees
• To provide oversight of the Network’s Parliamentary work in Westminster and across the devolved administrations
• To oversee the Network’s Learning & Evaluation framework, offering insight and advice as appropriate, ensuring that agreed activities are delivered on time and in budget 
• To be the primary point of contact for partners working alongside the Network to deliver change in line with its Strategic Plan
• To recruit external partners to participate in the Mutual Mentoring programme
• To liaise closely with members of the Amplify Team in the development of national partnerships
• To develop and support work with creative partners to highlight the resilience of those struggling to overcome poverty
• To deputise for the Director as and when required
• To undertake other activities as needed dependent on jobholder’s knowledge, skills and experience

This role involves working from home with some travel.

Heading up Beat’s major donor fundraising, the Philanthropy Manager will drive vital income growth for the charity. They will nurture and uplift existing major donor relationships while identifying and securing the support of new major donors. With 20% of Beat’s income coming from major donors, this role is pivotal in fulfilling our mission to make eating disorders a thing of the past.

We are looking for an ambitious and skilled major donor fundraiser who can drive income growth in this area while insuring that our donors receive the best possible care. Many of our donors have personal experience of an eating disorder or of supporting a loved one with one, and are looking to create something positive out of their suffering by helping others. Do you have the sensitivity and creativity to support them to do so? 

Key responsibilities include:

• Create and deliver against a Major Donor strategy, to drive income growth for Beat.

• Generate new business from high net worth individuals by identifying, researching and developing relationships with suitable prospects, and by responding effectively to inbound leads.

• Hold responsibility for the account management of all Major Donor relationships, working alongside the Beat Executive Team and Trustees to utilise their support when added value can be of benefit. 

• Write creative proposals and inspiring reports, by engaging with Beat delivery teams, M&E and finance colleagues in line with our commitments to Donors.

Beat is a flexible employer, we work 34 hours/weeks fulltime, this can be worked across four days. Please check our website for more details.

The Philanthropy and Major Giving team is responsible for an annual budget of around £3.5m with an ambition to grow this to £5m by the end of our current strategic period in 2026. In 2021, the team doubled their income after the passing of HRH the late Duke of Edinburgh provided a significant opportunity to raise awareness and the profile of the charity. 

The Philanthropy and Major Giving team looks after a variety of relationships with high-net-worth individuals, family trusts and foundations, many of whom are long-term supporters of the charity committed to supporting young people to fulfil their potential. The team is proactive when it comes to new business, seeking opportunities from our current networks and events. We collaborate with multiple internal stakeholders including our CEO and Executive Leadership Team (ELT), Trustees, Strategy & Engagement and Operations teams. 

You will be joining a successful and ambitious team at a pivotal moment for the charity as we prepare to celebrate our 70th Anniversary in 2026 and launch a new five-year strategy.

The successful candidate will play an active and integral role in the Philanthropy team, feeding into team plans and working collaboratively to reach new donors and increase income raised.

We are looking for someone who is ambitious with the drive and tenacity to engage new high-level donors, as well as develop existing relationships with our network of generous and long-standing supporters.

• Strong interpersonal skills with demonstrable success in fundraising, networking and relationship building, which has led to significant financial support.
• Can demonstrate a proven experience in generating new business of six figures and above, including multi-year gifts, and managing and growing a diverse portfolio.

We offer excellent staff benefits including a generous pension contribution, flexible working, Heath care cash plan, life assurance, attractive holiday package, ongoing training, and an employee assistance programme.

If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.

The deadline for applying for this role is: Sunday 18th May– Midnight

1st  interviews will take place on: 2nd Juneheld via Teams

2nd interviews will take place on: 5th & 6th June – in person at the London office.

We kindly ask that previous unsuccessful applicants do not submit another application. 

If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience

The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.

Salary: £28,000 plus London Weighting (£2,600) dependent on location

Location:Remote with frequent travel to projects in Hampshire, Berkshire and London. This includes projects in Aylesbury, High Wycombe, Havant, Portsmouth, Southampton, Slough and Reading. You can also work from FoodCycle’s office in Vauxhall, London

Hours: Full time, 37.5 hours per week

Contract: Permanent

If you love food and people, then this is the ideal job for you! We are FoodCycle, a multiple award-winning charity, with a vision to make food poverty, loneliness and food waste a thing of the past for every community.

In this role you will have the opportunity to manage and develop our community meals projects in your region. Our projects are spaces where volunteers are empowered to run their own community meals using surplus food. Our guests can look forward to a hearty weekly meal in their local community where they will make friends and feel well nourished.

You will manage recruit and train local volunteers to be empowered to run these projects. You will liaise with a network of charities, build local relationships and create the most incredible community meals in your area. You will also line manage a Project Support Officer working across London and the South East.

You will be an excellent communicator, with experience of recruiting and managing volunteers. Using strong organisation skills, you will ensure our volunteers are trained, supported and on-message with FoodCycle strategy, and are confident enough to self-organise and make a success of their projects.

You will live within Berkshire, Hampshire, Surrey, or London with easy access to these counties (South, West, or North West London). You will be willing and able to travel within the region, and to work some evenings and weekends.

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  11.59pm on Monday 26th May 2025.

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to interview.

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Community Fundraising Manager

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Community Fundraising Manager to join our small and friendly fundraising team. You will be responsible for driving our strategy for Community Fundraising, Individual/Regular Giving and Events. With a database of around 100,000 registrants and 15,000 members, these existing income streams have lots of great potential. We have amazing fundraisers in our community who take on challenges like the London Marathon, London to Brighton bike ride, or their own swimming challenge and there’s lots of great potential amongst our supporters, including our committed members and regular givers.

Contract:  Permanent
Hours:  30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £31,000 - £33,000 (pro rata)
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to events will also be required.
Closing date: midnight on Sunday 1st June
Interview dates: First-round interviews will be virtual and take place in early June

Purpose of the role

• Grow a successful existing income stream (Fundraising Events and Regular Giving) and develop and grow a comparatively new income stream (Community Fundraising and Individual Giving) for Twins Trust. You will do this alongside other fundraisers in the team and with support from a Fundraising Officer.
• Lead and develop a multi-year strategy for growing our Community and Events programmes, with a well-planned calendar of events throughout the year covering different themes and geographies.
• Lead the strategy for our Individual/Regular Giving programme
• Lead on the creation, planning and delivery of a new Twins Trust owned mass participation fundraising event
• Provide strategic support and guidance to our Fundraising Officer to implement the annual raffle, ongoing Lottery programme and Individual Giving programme.
• Work closely with other teams across Fundraising, Membership and Communications to spot opportunities to maximise income and drive new projects forward
• Provide exceptional relationship management and stewardship to fundraisers in our community to make them feel appreciated, maximise income raised and encourage repeat fundraising

Ideal candidate

The ideal candidate will have demonstrable experience of developing and implementing a strategy for Community They will be able to demonstrate how they have delivered one or more of these income streams and grown these programmes significantly, providing excellent stewardship to fundraisers.

Person specification

Essential

• Significant experience of leading a 6 figure multi-year community fundraising strategy including forecasting and monitoring income and expenditure
• Experience of leading community, events, or Individual/Regular Giving fundraising - taking ownership and achieving growth in scale and income
• Experience of creating and delivering a new medium to large scale (£25k plus) fundraising event, maximising all commercial opportunities within it
• Excellent relationship building skills
• Ability to manage several projects at the same time
• Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
• Excellent communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Strong IT skills, including SharePoint and advanced Excel
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• Understanding of digital marketing
• An understanding of GDPR in relation to fundraising

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Fundraising Officer

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Fundraising Officer to join our small and friendly fundraising team. You will support the High Value Partnerships Manager and Community Fundraising Manager, both of which are already well-established income streams with lots of great potential. It’s a great opportunity to work across varied income streams including Corporate, Trusts & Grants, Community, Fundraising Events and Individual/Regular Giving.

Contract: Permanent
Hours:  37 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £24,000 - £27,000
Reports to: Community Fundraising Manager  
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to partner meetings/events will also be required.
Closing date: Sunday 8th June
Interview dates: First-round interviews will be virtual and take place in mid June

Purpose of the role

• Reporting to the High Value Partnerships Manager you will provide support across our two priority Fundraising streams – Community Fundraising (Community, Events and Individual/Regular Giving) and High Value Partnerships (Trusts, Grants, Corporate and Sponsorship).
• Conducting prospect research (Corporate and Trusts/Grants) creating a pipeline of targeted opportunities, and submitting applications for lower level funding
• Providing excellent relationship management to those in our community who fundraise for us, whether that’s as a Regular Giver or Marathon runner
• Providing support to the Manager planning Fundraising Events, recruiting participants, attending and cheering on our fundraisers and thanking our supporters
• Accountable for delivering our annual raffle and ongoing Lottery programme
• Support the wider Development team with admin relating to Fundraising

Ideal candidate

The ideal candidate will have experience either in supporting the delivery of High Value partnerships or Community Fundraising. They will be able to demonstrate how they have researched partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support for the charity.

Person specification

Essential

• Experience of donor stewardship
• Excellent relationship building skills
• Ability to research and find vision aligned funders
• Ability to project manage the delivery of partnerships and/or events
• Excellent writing, communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Ability to multi-task and manage several different priorities at once
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• An understanding of GDPR in relation to fundraising
• Experience working in a CRM (Microsoft Dynamics experience a plus)

About JETS
The Jockeys Education & Training Scheme is a successful registered charity (Number 1149018) that provides career coaching, mentoring and practical career development training to professional jockeys, recently retired professional jockeys and  beneficiaries of the Injured Jockeys Fund.
This year is the 30th anniversary of the charity and the past twelve months have been the busiest in our history.  Our highly regarded, long serving Manager is leaving after 23 years and as we embark on an exciting new chapter, we are seeking a commercially minded and dynamic Manager to continue our vital work with the jockey community.
This post reports to the board of trustees with regular meetings in person and on zoom/teams.

JETS General Manager Job Description:

Industry 

• Work collaboratively with partners, The Professional Jockeys Association and The Injured Jockeys Fund.

• Attend industry and stakeholder meetings and conferences. 

• Build and maintain relationships with key industry stakeholders

• Work with The Jockey Training and Development Management Group and The Jockey Coaching Programme to ensure ‘joined-up’ and quality delivery of training and development to all claiming jockeys.

• Continue to embed dual career and CPD into the training and learning delivery for this cohort of jockeys and full professional jockeys. 

Building Jockey Relations 

•    To represent JETS at both Flat and Jump race meetings on a regular basis 
•    To attend Licence courses and CPD workshops at The British Racing School and The National Horseracing  College, and other venues.
•    To deliver drop-in IAG sessions on a regular basis at (one) of the IJF rehab centres 
•    To pro-actively build and maintain a close rapport with current jockeys, particularly during injury periods and maintain contact with jockeys’ post-race riding career.

Career Coaching and Training

• To conduct face-to-face (preferable) or remote introductory session and follow up sessions when needed to produce dual career and career development action plans as relevant 

• To advise on the production of suitable development and training/development course action plans, to research, advise and assist candidates in finding and accessing the most suitable course for their development.

• To put together and promote in-house training courses (using outside consultants/facilities as required.  For example, group media training, bespoke courses for candidates to access. 

• Signpost candidates where necessary to the relevant jockey support network organisation.

Recruitment/Job Search 

•    To assist with and compile CV’s for candidates and assist with applications and letters of application/cover letters. 
•    To conduct/arrange bespoke Interview Technique Consultations as required. 
•    To provide general advice on creative job search/networking/work experience/shadowing/Friends of JETS 
•    To monitor and advertise on JETS Job Board relevant racing and equestrian vacancies.  Liaise directly with employers, processing enquires from employers with potential vacancies.  Keep relevant candidates informed of opportunities. 

Do you have experience in creating and optimising personalised email and SMS campaigns? Are you an expert in executing omnichannel customer journeys and seeking a new challenge?

If so, you could be the Marketing Automation Manager we are looking for!

About the role

You will bring your expertise and experience of delivering automated omnichannel journeys to send the right message, to the right person, at the right time, in the media of their choice. You will bring your passion for utilising customer data to deliver personalised, targeted customer-centric marketing to deliver business goals.

Your responsibilities will include:

Working with the transformation team to build customer journeys in our new MarTech platform, Adobe, supporting building a bank of digital collateral, migrating existing communications into the new platform and ensuring all marketing activities conform to BHF brand.

Collaborating with internal teams to make the most efficient use of current customer data and how to use it to personalise within communications journeys. Whilst supporting on building audience segments and business rules for customer engagement.

Reporting on performance of communications and translating this information for wider stakeholders, utilising tools to understand conversions and customer behaviours to inform a marketing automation strategy to be shared with digital and other fundraising colleagues.

About you

To excel in this role, you will need:

• Strong understanding of omnichannel principles, alongside data segmentation and personalisation in digital communications
• Experience of integrated marketing automation platforms such as Adobe (desirable), dotdigital, Salesforce or Hubspot
• Proven ability to develop impactful creative and copy and experience designing, developing and delivering automated personalised customer journeys
• Experience of working with large data sets and utilising to improve customers lifetime value
• Skills in analytics and data visualisation tools
• Experience of project management and effectively using tools to support this such as Jira

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy,Igniting Change , along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

The interview process will be two stages with the first stage scheduled for w/c 26/5.

Please note that this role is known internally as “Digital Customer Journey Production Manager”

Job type: Full-time or part-time

Location: Centrally located, light and airy office with great views on Regent Street, London. Hybrid working possible, minimum 3 days per week in office.

Benefits: 25 days’ holiday allowance, flexible working, occasional 1-2 days extra holiday for Christmas period. Part-time holiday allowance will be pro-rated. 

Reports to: Chief Project Officer at the Global Returns Project

Timetable: Candidates will be considered on a rolling basis

Preferred start date: 2nd June 2025

What we are looking for

We’re looking for a highly motivated individual to play a key role in helping us grow our supporter base, communicate our impact and keep our operations running smoothly.

You’ll be someone who enjoys writing and communicating clearly, whether that’s through social media posts, stakeholder newsletters or event invitations. You’ll be confident using digital tools and keen to learn how to manage and improve our new CRM system and website content.

You’ll be a highly organised multitasker who’s excited to contribute across a wide variety of projects – from events and fundraising campaigns to charity research and donor stewardship. You’ll thrive in a small team, taking initiative and juggling priorities in a fast-paced, mission-driven environment.

You’ll care deeply about climate and nature and be motivated to make a meaningful difference in this decisive decade for our planet. There will be opportunities to develop skills across all aspects of GRP’s work, with support from a collaborative and experienced team.

Skills required

1. Undergraduate or post-graduate degree
2. Excellent written and verbal communication skills
3. Strong digital literacy and confidence using online tools
4. Team-player with a collaborative working style
5. Time management and self-organisation skills
6. Ability to take initiative, identify problems, and solve them creatively
7. Very high attention to detail
8. Ability to conduct thorough, independent research
9. Excellent understanding of, and passion to address, climate change and biodiversity loss

Skills preferred but not required

1. 1+ years of professional experience
2. Experience organising events or coordinating logistics
3. Experience using a CRM platform (e.g., Beacon, Salesforce, etc.)
4. Familiarity with website content management systems (e.g., WordPress, Squarespace)
5. Basic data handling or analysis skills (e.g., Excel or Google Sheets)

Main duties and responsibilities

Communications (30% of work)

• Write and publish short regular newsletters for GRP’s stakeholders, including portfolio donors, wealth adviser partners and donors to operating costs.
• Manage and publish weekly content for GRP’s social media accounts, including LinkedIn and Instagram.
• Manage and curate content for GRP website, ensuring information is accurate, up-to-date and maximising opportunities to attract new donors and supporters.
• Coordinate with GRP’s third-party web developer on website maintenance and regularly re-evaluate site structure/functions to maximise its efficacy and usability.

Event planning (30% of work)

• Lead coordinator for in-person and virtual events, in line with events strategy devised by Strategic Relationships Manager.
• Lead event promotion and liaise with venues, speakers, catering, attendees, videographer, graphic designer, etc to ensure events are well-attended and well-run.

Research (20% of work)

• Drive ad-hoc research projects to support GRP’s partnership-building, core fundraising and portfolio selection/assessment efforts.
• Analyse potential sectors and charities for inclusion in GRP’s charity portfolio.
• Identify and research high-quality trust and foundation leads in line with core fundraising strategy.
• Identify and research high-quality leads for wealth adviser or other corporate partnerships.

Customer Relationship Management (CRM) (20% of work)

• Manage GRP’s new CRM system (Beacon) on behalf of team, ensuring the team uses the CRM system consistently, accurately, and effectively. No prior experience with CRMs required – training will be provided.

About the Degrees Initiative  

The Degrees Initiative is a UK-based NGO that builds the capacity of developing countries to evaluate solar radiation modification (SRM), a controversial proposal for reducing some impacts of climate change by reflecting sunlight away from the Earth. Degrees is neutral on whether SRM should ever be used, but we believe that developing countries should be empowered to conduct their own research and to play a central role in SRM discussions.  

Degrees’ programmatic work is centred on capacity-building through research grants and North–South and South-South collaboration schemes, outreach activities, and cross-cutting community-building. As part of this, Degrees runs workshops in the Global South that bring new voices into the SRM conversation, and our research funds support scientists and other experts in developing countries as they research what SRM could mean for their regions and become part of a global research community.

The Programmes Officer role offers a fantastic opportunity for the right candidate to help scale up the organisation’s work, building on the successes of the last decade, and to help the most climate-vulnerable countries make their own minds up about SRM.  

Job Title: Operations Manager

Responsible to: Chief Executive

Location: Office based in Aylesbury

Salary: £30,000 – £35,000 FTE per annum (pro rata for part time)

Hours: 28 – 36 hrs pw

Contract: 12-month FTC (maternity cover)

BucksVision is the leading charity supporting people affected by sight and hearing loss in Buckinghamshire and Milton Keynes through a wide range of tailored services and support. We are proud of the wide range of services delivered by our small, dedicated team and fantastic volunteers.

If you thrive where you have clarity of purpose, produce your best work when working in a supportive, collaborative environment and are motivated by seeing how your contribution makes a positive impact on the lives of people affected by sight and hearing loss, you could be just who we are looking for!!

We currently have an exciting opportunity for an Operations Manager to join our successful and experienced team on a fixed term contract providing maternity cover between July/August 2025 and July/August 2026.

Why is this role so critical to us?

The Operations Manager leads all BucksVision’s operational activities, including service delivery, financial processing and communications.

Have no doubts, this is a role with significant impact.

Together, with having your own clear accountabilities, you will collaborate and partner with Chief Executive to ensure that BucksVision’s services continue to be effective in delivering the charity’s aims and objectives.

Your Responsibilities will include, but not be limited to:

• Member of BucksVision’s Senior Management Team (along with the Chief Executive).
• Through collaboration with the Chief Executive, and the Trustee Board, ensure all BucksVision’s services are managed and are performing to expected high standards in support of our customers.
• Be the operational lead for BucksVision, managing service delivery, office administration, internal and external communications, and financial processing.
• Day-to-day management of the office and administrative duties ensuring efficient and effective processes are in place whilst inquisitive to seek out and implement areas for continuous improvement.
• Deliver strong line management responsibilities to one Administrator and deputise for the Chief Executive in their absence.
• Responsible for the management of BucksVision’s CRM system (Beacon)
• Manage the financial administration and processing of the charity, including invoicing, payments and payroll, and work with the financial auditors to ensure information is accurate and provided in a timely manner during the audit of annual accounts.
• Manage all internal and external communications to staff and stakeholders, including marketing and publicity materials such as BucksVision’s quarterly newsletter, website and social media.
• Proactively work with local organisations and partners to raise awareness of BucksVision’s services, through presentations, community events and other profile-raising activities.
• Responsible for dealing with customer queries, resolving these in a timely and effective manner, with excellent standards of customer service.
• Responsible for monitoring and reviewing operational activities, ensuring the services deliver results as planned.
• Provide operational support to the Chief Executive and Board of Trustees.

You will spark our interest by being:

• A good “all-rounder”, love the detail, obsessed with accuracy with broad operational and administrative experience.
• An experienced service delivery, project or operations manager ideally with experience in a charity or community sector organisation.
• Confident managing a diverse, and wide range, of administrative and operational tasks. No two days are the same!
• Able to coordinate several projects simultaneously, with a focus on ensuring customers receive a good service at all times.
• Able to demonstrate experience of monitoring, evaluating, and improving services for a charity, social enterprise or voluntary organisation.
• Comfortable working in a small charity with an open and friendly culture.
• Proficient user of Office 365 and CRM systems.

If our purpose excites you, you feel you have the skills required to excel in this role and want to join our team, we would love to receive an application from you!

We understand the requirements of job advertisements can, on occasions, appear a bit daunting. Please don’t be deterred from applying if you feel you don’t quite meet them all. Training and development will be provided to support your success.

Please apply with a copy of your CV and a covering letter explaining why you feel you are a good match for the role. Please note, applications received with no covering letter will not be considered.

The successful candidate must be freely eligible to work in the UK, as we are unable to accommodate sponsorship.

BucksVision is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from eligible candidates regardless of any protected characteristics.