Relationship manager jobs in Manchester, greater manchester

About Overcoming MS:

Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment.

Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.

We're entering an exciting new chapter. Over the next three years, we're investing in growing philanthropy to diversify income, build long-term sustainability and reach more people living with MS than ever before. This newly created role will play a pivotal part in making that ambition a reality.

Job summary:
As our Philanthropy Manager, you'll lead our trusts and foundations fundraising while building meaningful relationships with major donors who share our vision. Working closely with the Director of Fundraising & Communications, CEO and Trustees, you'll help build and grow our philanthropy programme, securing significant gifts and developing long-term partnerships that enable more people living with MS to access trusted information, evidence-based lifestyle guidance and a supportive community.

This is a rare opportunity for an ambitious fundraiser who enjoys building something new. You'll have the freedom to shape a growing philanthropy programme, develop new opportunities and play a central role in delivering our fundraising strategy.

About you

You're an experienced relationship fundraiser with a successful track record in trusts and foundations and/or major donor fundraising.

You'll bring:

• A proven track record of securing significant five-figure gifts and grants, with experience developing or securing six-figure funding opportunities.
• Excellent proposal and bid writing skills.
• Strong relationship-building and stakeholder management experience.
• Confidence working with philanthropists, senior decision-makers and trustees.
• The ability to balance strategic thinking with delivering ambitious income targets.
• Excellent communication, organisation and influencing skills.

Most importantly, you'll share our belief that everyone living with MS deserves access to trusted information, practical support and hope for the future.

Key responsibilities and duties:
The role comprises of the following key areas of responsibility:

Trusts and Foundations

• Lead and develop our trusts and foundations fundraising programme.
• Build and manage a strong pipeline of prospective charitable trusts and foundations.
• Research and identify new funding opportunities aligned to Overcoming MS' strategic priorities.
• Develop compelling funding applications, reports and proposals.
• Deliver excellent stewardship and timely reporting to existing funders.

Major Donors

• Develop and manage relationships with existing and prospective major donors.
• Work with the Director of Fundraising & Communications, CEO and Trustees to identify, cultivate, solicit and steward prospective philanthropists.
• Develop tailored cultivation and stewardship plans aligned to supporters' interests and motivations.
• Prepare personalised proposals, presentations and impact reports.
• Secure significant five-figure gifts while developing and progressing opportunities capable of generating transformational six-figure support.

Philanthropy development

• Research and identify opportunities to grow both restricted and unrestricted income.
• Develop compelling cases for support that communicate the impact and ambition of Overcoming MS.
• Collaborate with colleagues across fundraising, communications and services to translate our evidence, insight and organisational priorities into inspiring funding propositions.
• Contribute to philanthropy strategy, pipeline development, income forecasting and long-term fundraising growth.
• Maintain accurate fundraising records, prospect pipelines and reporting through our CRM system.
• Support donor cultivation events and opportunities to deepen supporter engagement.

Compliance and representation

• Act as an ambassador for Overcoming MS, building relationships that increase awareness and support for our work.
• Ensure fundraising activity complies with the Fundraising Regulator's Code of Fundraising Practice, GDPR and organisational policies.
• Keep up to date with fundraising best practice and sector developments.

Person Specification

We're looking for someone who is excited by the opportunity to build, grow and shape a philanthropy programme that will help more people live well with MS.

Essential

• Proven experience securing significant five-figure gifts and grants from trusts and foundations and/or major donors, with experience developing or securing six-figure funding opportunities.
• An excellent track record of developing successful funding applications, compelling proposals and persuasive cases for support.
• Experience identifying, cultivating, soliciting and stewarding high-value supporters.
• Outstanding written communication skills, with the ability to translate evidence and impact into compelling fundraising propositions.
• Strong relationship-building and influencing skills, with confidence engaging philanthropists, trustees and senior stakeholders.
• Experience managing fundraising pipelines and using CRM systems.
• Excellent organisational and project management skills, with the ability to manage multiple priorities independently.
• A proactive, collaborative and solutions-focused approach.
• Excellent attention to detail.
• A commitment to the mission and values of Overcoming MS.

Desirable

• Experience working within a health, disability or medical charity.
• Experience working with volunteer leaders, ambassadors or Boards.
• Experience using Dynamics 365 or a similar CRM system.
• An understanding of multiple sclerosis or an interest in evidence-based lifestyle approaches to long-term health.

This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role. 

Why join us?

You'll join an ambitious, evidence-led charity with a global reach, where you'll have the opportunity to shape a growing philanthropy programme from the ground up.

We offer:

• Fully remote working within the UK.
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays. 
• 5% pension scheme. 
• Genuine flexibility around how your 22.5 hours are worked across the week.
• Employee Assistance Programme. 
• Opportunities for professional development and growth.
• The opportunity to work closely with the CEO, Trustees and senior colleagues to build a sustainable philanthropy programme.
• The chance to make a lasting difference for people living with MS.

How to apply 

Please click on the ‘apply now’ button and send your CV and a covering letter.

In your covering letter, please let us know: 

• Your motivation for applying for the role.
• Your notice period. 
• Your current location.

Application timeline:

• Closing date: 9am on Thursday 13th August. 
• First round interviews: Tuesday 18th August online via Microsoft Teams.
• Second round interviews: TBC.

Please respond ASAP, as we will start screening candidates as soon as we receive applications. 

Our Commitment to Equity, Diversity and Inclusion:

We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.

We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.

If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.

PIN is an international non-governmental organisation providing humanitarian assistance, supporting human rights, and driving sustainable development in more than 30 countries worldwide.  

In the UK, we are planning to launch the One World Film Festival as well as our flagship education programme, One World in Schools. Through this programme, young people develop greater awareness of global issues, build empathy and understanding of different lived experiences, and strengthen their ability to question information, bias, and narratives.Through innovative educational resources, school partnerships, and film-based learning, One World connects students with real-world challenges and solutions from around the globe. 

About the Role 

We are seeking an ambitious, entrepreneurial and relationship-focused Partnerships & Engagement Manager to lead the development of new income streams from philanthropists and the wider public. 

This is an exciting opportunity to build and grow a fundraising portfolio that will support One World in Schools in the UK, while also generating funding for PIN’s broader humanitarian and development programmes internationally. 

The successful candidate will cultivate and steward major donors, develop compelling fundraising propositions, and identify innovative ways to engage supporters with the impact of our work. They will also play a leading role in establishing and delivering the organisation’s One World engagement strategy, leveraging film screenings, festivals, partnerships, and events to strengthen stakeholder engagement and create new fundraising opportunities. 

We welcome applications from candidates both within and outside the charity sector. If you have experience in sales, business development, marketing, client relationship management, partnerships, or other commercial roles and believe you have transferable skills relevant to fundraising and stakeholder engagement, we encourage you to apply. We are particularly interested in candidates who can demonstrate a track record of building relationships, influencing decision-makers, and generating income or support for a cause, product, or service. 

Key Responsibilities 

Fundraising Strategy & Income Generation 

• Develop and implement a fundraising strategy focused on securing support from philanthropists, trusts, and members of the public. 

• Build and manage a pipeline of prospective major donors and philanthropic partners. 

• Create meaningful supporter journeys that deepen engagement and encourage long-term giving. 

• Develop compelling cases for support and fundraising materials that communicate the impact of One World in Schools and PIN’s global programmes. 

• Work closely with programme colleagues to translate programme outcomes into engaging donor propositions. 

Stakeholder Engagement & Partnerships 

• Build and maintain relationships with influential stakeholders, ambassadors, supporters, and partners who can advance fundraising objectives. 

• Represent PIN at networking events, donor meetings, conferences, and public engagements. 

• Develop opportunities for strategic partnerships with organisations, institutions, and individuals aligned with One World’s mission. 

One World Engagement Strategy 

• Lead the development and implementation of the fundraising stakeholder engagement strategy for One World engagement strategy in the UK. 

• Identify opportunities to use documentary film and storytelling as tools for audience engagement, awareness raising, donor cultivation, and fundraising. 

• Support OWIS UK Coordinator to build relationships with filmmakers, cultural institutions, schools, venues, and festival partners. 

• Plan and deliver film screenings, events, and related engagement activities that support fundraising and stakeholder development goals. 

Communications & Collaboration 

• Work closely with staff from PIN UK staff as well as PIN’s international offices to develop engaging fundraising campaigns and donor communications. 

• Build partnerships with marketing and media channels. 

• Monitor fundraising performance, analyse results, and identify opportunities for improvement. 

• Maintain accurate donor records and ensure compliance with fundraising regulations and GDPR requirements. 

Person Specification 

Essential 

• Excellent communication, presentation, and networking skills. 

• Demonstrated success in cultivating and managing stakeholder relationships. 

• Ability to develop compelling fundraising or sales propositions and cases for support. 

• Experience managing multiple projects and priorities in a dynamic environment. 

• Strong organisational skills and attention to detail. 

• Commitment to humanitarian, development, education, and social justice values. 

Desirable 

• Experience working with philanthropic and corporate networks in the UK. 

• Experience of fundraising for international development, humanitarian, education, or cultural organisations. 

• Understanding of fundraising principles and good practice in the UK. 

• Experience using storytelling, events, cultural engagement, or creative content to build relationships with supporters and drive fundraising outcomes. 

• Knowledge of documentary film, film festivals, cultural engagement, or arts-based fundraising. 

• Familiarity with CRM systems and fundraising data management. 

• Based in London. 

What We Offer 

• The opportunity to help shape and grow an innovative fundraising function with significant potential for impact. 

• A chance to support transformative educational programmes in the UK and life-changing humanitarian and development work globally. 

• A collaborative and mission-driven international organisation. 

• Professional development opportunities and engagement with global programmes and partners. 

• Work from home and flexible working hours. 

About Us

We are an environmental charity with science at our heart. We help people to take action to protect the nature around them; by connecting them with it and giving them the tools they need to do so. We passionately believe in citizen science and are leaders in it. Our current focus areas include helping to create nature-friendly urban spaces, growing the impact of internationally known citizen science programmes such as Freshwater Watch, developing early career scientists and sharing learning internationally, and working with partners to advance the science, tools and thinking behind citizen science.

Role purpose:

To play a pivotal role in growing income from trusts, foundations and statutory funders by proactively identifying opportunities, cultivating high-value relationships and developing compelling funding proposals that align with Earthwatch's strategic priorities. This role will focus on raising funds from trusts and foundations, working closely with the Director to meet organisational funding targets. 

Key deliverables:

Relationship Development and Management:

• Identify and develop new funding opportunities and build relationships with trust, foundation and statutory funders at a senior level.
• Manage all aspects of the trusts and foundations fundraising cycle, including prospect research, application development, stewardship, retention and long-term funder engagement.
• Cultivate relationships with other charitable organisations to expand Earthwatch’s network of partners and collaborate on joint environmental initiatives.
• Maintain excellent stewardship of funders through regular communication, impact reporting and relationship management, supporting long-term engagement and repeat funding.
• Represent Earthwatch at donor and networking events.

Proposal Writing and Grant Applications:

• Lead the preparation of compelling funding proposals, tailored to meet the specific interests and priorities of potential funders.
• Ensure proposals are timely, impactful, and demonstrate clear outcomes.
• Work closely with the Finance team to develop accurate project budgets, ensuring all proposals are cost-effective and financially viable.
• Manage a portfolio of prospects and funding opportunities, contributing to agreed annual income targets.

Monitoring and Reporting

• Oversee the end-to-end grant management process, including timely submission of progress reports and financial narratives to ensure full compliance with donor requirements. 
• Maintain a comprehensive reporting process via the CRM, providing accurate income generation updates, dashboards, and pipeline forecasts. 

Collaboration and Team Support:

• Work closely with colleagues across the organisation, particularly the Income Generation, Programmes, Communications, and Finance teams, to ensure that funding proposals and reports are aligned with Earthwatch’s programs and objectives.

In undertaking these roles, the postholder should also have regard to:

• Acting as an ambassador for the work, vision and values of Earthwatch Europe.
• Ensuring continuous development of skills and knowledge required for the post, undergoing training and performance review as required.
• Working within all the policies and procedures of Earthwatch Europe, ensuring compliance with health & safety policies and all legal and contractual obligations associated with the post.
• Collaborating with other Earthwatch teams to ensure effective delivery of partnership programmes.
• Carrying out any other reasonable duties commensurate with the level of responsibility of the post, as requested by the postholder’s line manager.

Please see the full job description attached.

Applicants must have the right to work in the UK; Earthwatch is unable to support visa applications. 

Earthwatch is committed to making any adjustments we can for short-listed candidates, to facilitate participation in our interview process. Only shortlisted candidates will be contacted.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

We have an exciting maternity cover opportunity for a skilled relationship manager to join our supportive and growing team. You will manage and help grow our group of delivery partners, communicating the vital importance of improved numeracy for their staff, their business, their customers, or for the adults they support in the community.

You will build strong, mutually beneficial relationships, to support partners to implement and manage our programmes to improve number confidence and skills, as well as spotting opportunities to establish innovative new partnerships.

As Relationship Manager, you will play an important role in realising our vision by building long-term partnerships that provide sustainable impact for the organisation.

We are looking for someone who is flexible, able to pick up the job quickly, and use their own initiative to both strengthen relationships and establish new links. It’s not imperative that you come from the charity sector as long as you can show us that you have relevant transferable skills and an understanding of what it takes to be successful in this role. We welcome applications from people who may have struggled with maths and numbers and have a personal understanding of the experiences of our beneficiaries. This is a fantastic opportunity within a small but ambitious and dynamic organisation making a real difference to people’s lives and livelihoods.

As a charity, National Numeracy operates nationally, and for this role, we welcome applications from across the UK. You can work in the office in Falmer, East Sussex, and/or you can work from home. Our expectation is that you will visit Falmer occasionally during the year when the work requires. While much of the work for this role can be done from home or the office, it will also involve travel to meet with the team and partner organisations across the UK.

The role is a maternity leave cover expected to last between 9-12 months. We welcome applications from candidates looking to work either four or five days per week.

CRM Business Analyst

Permanent. Full Time. Hybrid working (minimum of 2 days per week in the office)

Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington

Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Supporter Data Manager, the CRM Business Analyst will drive continuous improvement of the CRM solution through business analysis, working collaboratively with the CRM Agile team to optimise efficiency and functionality.

The post-holder will engage with stakeholders and deliver strategic insights into As-Is and To-Be process models, data structures, and interdependencies, translating findings into concise requirements that enhance operational effectiveness.

Some of the main responsibilities of the CRM Business Analyst include:

• Implement best-practice Business Analysis processes, tools, and methodologies to strengthen capability and drive meaningful change.
• Critically evaluate risks through the requirements gathering process, collaborating with teams.
• Extract and analyse data from multiple sources, to develop clear and prioritised business requirements. 
• Ensure the accurate translation of business requirements into actionable specifications, supporting the prioritisation of high-impact initiatives that enhance operational efficiency. 
• Provide key input and support for the continuous improvement of the Agile development process (SCRUM) by actively engaging in all ceremonies.
• Identify opportunities for how Dynamics365 can enable and improve business processes, ensuring technology solutions align with strategic objectives.
• Ensure JIRA is regularly updated to reflect accurate progress.

About you

Who we are looking for:

Essential:

• Significant experience or professional qualification in Business Analysis. 
• Demonstrable experience as a Business Analyst covering requirements gathering and specification, workshop facilitation, and data mapping.
• Excellent communication skills, both verbal and written.
• Effective requirement gathering through, document review, workshops, 1-1 interviews and user observation.
• Excellent analytical skills , synthesising data from a wide range of sources to support the development of recommendations, with clear rationale and supporting evidence.
• Structured approach to data and documentation, with excellent organisational skills.
• Proficient at delivering impactful business cases, reporting and visualisation.
• Excellent collaboration skills; able to adapt style to work effectively with different stakeholder groups. 
• Experience of applying industry standard process mapping techniques (e.g. BPMN, UML) to support process re-engineering.
• Excellent working knowledge of Microsoft Visio or other process mapping tools.

Desirable:

• Working knowledge of Jira or similar kanban board.
• Experience of using Confluence (or similar). 
• Knowledge of Dynamics365 entity architecture.
• Experience of supporting the development of Dynamics365 CRM solutions.
• Experience of the charity sector.
• Experience of writing BA technical documentation. 
• Basic SQL skills. 

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Teenage Cancer Trust is the only UK charity dedicated to providing specialised nursing care and support for young people aged 13–24 with cancer. Every day, seven young people in the UK hear the words “you have cancer”, and Teenage Cancer Trust ensures they do not face it alone.

The charity funds specialist nurses and youth support teams in hospitals across the UK and provides vital emotional, practical and psychological support for young people and their families during and after treatment.

Regional fundraising is a core income stream for Teenage Cancer Trust, generating income through a combination of community and corporate fundraising. Supporters are often personally connected to the cause, including young people, families and communities directly impacted by cancer, making this a highly rewarding fundraising environment.

Teenage Cancer Trust is now seeking a Senior Relationship Manager (West Scotland) to grow and develop income across the West of Scotland. With an individual income target of c.£130k and a combined Scotland regional target of c.£260k across East and West Scotland, this role will play a key part in strengthening existing relationships while identifying and developing new fundraising opportunities across a region with significant growth potential.

Reporting to the Regional Fundraising Area Manager, you will be responsible for building long-term supporter relationships and developing strategic area plans to maximise fundraising opportunities. You will also work closely with frontline nursing teams, volunteers and colleagues across the organisation, ensuring supporters experience the impact of their fundraising while helping identify new opportunities across both community and corporate audiences.

As Senior Relationship Manager, you will:

• Manage and grow a portfolio of community and corporate supporters across West Scotland
• Deliver an individual income target of c.£130k across community and corporate fundraising
• Develop strategic area plans to drive sustainable income growth
• Build, steward and retain high-value supporter relationships
• Coach and mentor Relationship Managers, supporting their development
• Identify and develop new fundraising opportunities across community and corporate audiences
• Work closely with frontline teams to share powerful supporter stories and demonstrate impact
• Monitor income performance, manage pipelines and proactively mitigate risk
• Build strong relationships with volunteers, corporate partners and local communities
• Represent Teenage Cancer Trust across the region, building networks and raising awareness

Essential skills and experience:

• Experience of community, corporate or regional fundraising
• Proven ability to build and grow long-term supporter relationships
• Track record of delivering income against fundraising targets
• Excellent relationship-building, networking and stakeholder management skills
• Ability to coach, mentor or support the development of colleagues
• Confident developing fundraising plans and identifying new income opportunities
• Good financial planning, pipeline management and reporting skills
• Excellent communication, influencing and storytelling skills

You’ll need access to a vehicle as there is a requirement to be able to travel across the region to attend meetings, events and training.

Desirable, but not essential:

• Knowledge of managing high-value or complex supporter relationships
• Exposure to both community and corporate fundraising
• Experience working with volunteers and close-to-cause supporters
• Knowledge of the West Scotland fundraising landscape, ideally Glasgow

Employee benefits include: 

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

Harris Hill is delighted to be working with National Parks Partnerships to recruit an Events and CRM Manager.

Salary: £37,296 per annum

Contract: One-year fixed-term contract (with the possibility of extension)

Location: Home-based with occasional UK travel

This is a fantastic opportunity to join a small, ambitious organisation that works with the UK's 15 National Parks to develop partnerships that generate investment, support conservation and help tackle the climate and biodiversity crises.

As Events and CRM Manager, you'll lead on the planning and delivery of a varied programme of events while overseeing the organisation's CRM and supporting the effective use of its systems. Working closely with colleagues and external partners, you'll help ensure events run smoothly, data is managed effectively and systems support the organisation's wider goals.

We're looking for someone with:

• Experience managing internal and external events from planning through to delivery.
• Strong CRM experience, including administration, reporting and supporting users.
• Experience developing and improving systems and processes.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication and stakeholder management skills.
• A proactive, collaborative approach and the ability to work independently in a remote team.
• An interest in environmental issues and a passion for the UK's National Parks.

In return, you'll join a supportive and flexible organisation offering fully remote working, 25 days' annual leave plus bank holidays, a pension scheme, professional development opportunities and the chance to make a real impact supporting the UK's National Parks.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Salary: £35,600 - £45,800
Contract: FTC Until Oct 2027
Location: Remote
Closing date: ASAP
Benefits: 26 days annual leave (rising with service) & option to buy more, generous pension contributions (matched 4% or 6%), HolidayPlus scheme, enhanced family leave, employee discounts, health cash plan, and more

We are looking for a passionate Relationship Manager - Corporate to join a leading national children’s charity who support vulnerable young people and families through life-changing services. This is an exciting opportunity to manage high-value partnerships and play a key role in delivering impactful, purpose-driven corporate collaborations at scale.

As part of this exciting role, you will manage a varied portfolio of corporate partners, driving income growth, engagement and long-term strategic value. You will develop and deliver partnership plans, collaborate across internal teams to maximise impact, and identify new opportunities for innovation and employee engagement. You’ll also play an active role in supporting new business development, delivering creative campaigns and representing the organisation externally to strengthen relationships and raise awareness.

To be successful as the Relationship Manager - Corporate, you will need:

• Proven experience managing high-value corporate partnerships or client accounts, delivering against income targets
• Strong relationship-building and influencing skills with the ability to engage stakeholders at all levels
• Experience developing and delivering account plans within a commercially focused or fundraising environment

If you would like to discuss this role with us please email your CV to [email protected] or contact us and quote the reference 3020JP.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role

We are looking for a skilled and proactive Data Management Officer to join the charity’s Data and Insights Function. You will be joining the charity at a time of significant opportunity as we continue to strengthen our approach to data, insight and supporter engagement.

The Data Management Officer will mainly be responsible for managing and developing our Customer Relationship Management (CRM) system and supporter data. This is an exciting opportunity for an experienced CRM and data professional who enjoys hands-on responsibility for systems, process improvement and data management, and enabling colleagues to deliver exceptional fundraising, marketing and supporter engagement activity. Working closely with teams across the charity, you will ensure our CRM remains effective, compliant and fit for purpose while helping us better understand and engage our supporters. Your work will directly contribute to our ability to raise funds and support our life-saving mission.

This role can be offered on a fully remote basis, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Proven experience managing CRM systems in a charity or fundraising context and being comfortable working with large datasets.

• Experience with data segmentation, ETL processes, transformation and import / export processes.

• Strong understanding of data protection legislation (e.g. GDPR).

• Understanding of Gift Aid regulations and charity fundraising compliance.

• Confident using query tools and an understanding of query-based data extraction.

• Strong IT skills with competency using the MS Office suite and Excel in particular.

• Strong interpersonal skills with the ability to work collaboratively across teams and support non-technical colleagues.

• Ability to analyse and translate data into clear findings for campaigns and reporting, including donor value analysis.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 4 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

Interviews will take place at our base at Perth Airport in Scone, or remotely, during the weeks commencing the 24th or 31st August 2026.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 16th August 2026. 

The Senior Risk Relationship Manager provides pivotal leadership in risk management, operational resilience, governance and data protection across Hope for Justice and Slave-Free Alliance globally.  Advising on both threats, and opportunities across the organisation’s portfolio, producing insights on emerging themes, particularly those affecting modern slavery and human trafficking, and NGO operations

Operating at the second line of defence (L2), the role delivers independent oversight, guidance, and constructive challenge, strengthening risk management and compliance across the organisation. It supports and holds operational teams to account, ensuring risks are effectively identified, managed, and aligned with organisational risk appetite and governance requirements.

Aligned with ISO 31000 principles, the role leads the development, maturation, and embedding of an enterprise risk approach that integrates risk into strategy, operations, and organisational culture, enabling clear ownership across both centralised and decentralised functions.

The postholder works closely with operational and security leaders to strengthen organisational readiness for, and response to, major incidents and crises, ensuring effective escalation, coordination, and learning.

The role also incorporates Data Protection within the remit and is responsible for monitoring and advising on the organisation’s compliance with all applicable data protection laws.  provide objective oversight without conflicts of interest. 

It is not expected that the role holder is an expert in every aspect of data protection legislation from the outset, but must be able to upskill as needed, interpret requirements, and collaborate with external specialists where appropriate. Their role focuses on promoting good data protection practice across the organisation, including ensuring staff awareness and adherence to internal processes (e.g. completion of training, conducting DPIAs, and following approved procedures) and leading on the creation of these where gaps are identified. 

Main Duties

Risk Management

• Lead the strategic and operational development of the organisation’s risk framework, ensuring alignment with ISO 31000 and organisational context
• Coordinate appropriate identification and management of risk across all senior leadership and accountable roles, ensuring coverages of all 12 classifications of risk per the HfJ framework: (Security; Safeguarding; Health & Safety; Financial; Corruption; People & Culture; Cyber, Information and IT; Governance; Legal & Compliance; Reputational; Quality; Strategic)
• Develop and oversee an annual roadmap and schedule to monitor, evaluate, and report on organisational risk maturity, risk strategies and risk transfer.
• Maintain and continuously improve risk reporting tools, registers, and dashboards for global risk tracking and visibility.
• Coordinate training and communication that promote collaboration and ownership of risk across functions.
• Provide clear and accessible risk reporting to senior leadership, country directors, and the Board of Trustees (via subcommittees).

Risk Governance

• Lead coordination of the Risk & Compliance Committee, supporting the Chair to ensure key risks are accurately reported, well understood, and actively managed with Trustee oversight and governing mandates.
• Facilitate the setting of risk appetite and thresholds by the Board of Trustees, supporting their legal duties relating to risk, and ensuring organisational accountability.
• Author and maintain core risk policies in line with governance appetites and policy frameworks.
• Provide clear, concise and decision-oriented risk reporting to senior leadership and the Board of Trustees

Strategy Integration

• Support strategy owners to plan and monitor achievement against commitments, identify delivery risks, and develop mitigation strategies.
• Author the organisation’s annual Strategic Risk Outlook along with relevant country/thematic briefings.
• Embed risk-based thinking into decision-making, strategic planning and programme delivery to identify both threats and opportunities.

Incident & Crisis Management

• Serve as a core member of the Incident and Crisis Management Teams (IMT/CMT), advising and supporting leadership and country teams during critical incidents.
• Coordinate internal investigations into serious incidents, liaising with the Charity Commission as required.
• Maintain the incident register, ensure robust documentation, and facilitate post-incident reviews, learning and feedback to risk registers.
• Support development of the organisation’s complaints, accountability and whistleblowing mechanisms. 
• Strengthen organisational readiness and resilience for potential high-impact events.

Data Protection

Compliance & Governance 

• Keep the organisation on track with UK GDPR and equivalent laws in other regions. 
• Make sure policies are up to date and actually used in day-to-day work. 
• Offer clear, practical advice on what the law requires and how teams can meet it. 
• Act as the central point of contact to the Information Commissioners Office (and other authorities) in the event of major data related incidents.

Data Protection Impact Assessments (DPIAs) 

• Lead the DPIA process and ensure alignment across the organisation. 
• Help teams understand when a DPIA is needed and how to assess risks. 
• Step in on complex or high-risk DPIAs to guide decision-making and agree on safeguards. 
• Initiate DPIAs and involve the right people; providing oversight and guidance. 
• Check that decisions and DPIA findings align with legal obligations. 

Advisory & Support 

• Act as the go-to person for data protection questions from staff. 
• Support project and operational teams to build privacy into new systems and ways of working. 
• Advise on lawful bases, consent, transparency, and everyday compliance questions. 

Training & Awareness 

• Lead the organisation’s training and awareness activities relating to data protection. 

Risk Function: 

• Connect DPIA outcomes with wider organisational risks. 
• Ensure systems are designed with strong security and privacy controls. 

Key Result Areas

• Consistent application of the organisation’s risk management framework. 
• Clear and timely reporting of key risks and opportunities to governance bodies. 
• Continuous improvement in risk maturity and learning culture. 
• Professional, transparent, and effective incident and crisis management.
• Strong collaboration between risk, operations, and programme teams.
• Integration of risk considerations into major organisational strategies and initiatives. 
• Consistent DPIAs in line with organizational risk.

Soft Skills

• Strategic thinking – ability to connect detailed risks to big-picture objectives. 
• Stakeholder engagement – builds credibility and trust at all levels.
• Adaptive communication – explains complex issues clearly and constructively.
• Problem-solving – confident and calm in uncertain situations.
• Execution – confident in the high-quality delivery of deep and complex work
• Collaboration – works effectively across teams and geographies.
• Emotional intelligence – empathetic, balanced, and composed in high-pressure situations.
• Resilience – maintains professionalism and focus through organisational change. 
• Integrity – upholds confidentiality and ethical standards at all times. 

Technical Skills

• Strong understanding of enterprise risk management, ISO 31000, and governance structures.
• Experience analysing and reporting risks across multiple jurisdictions. 
• Proven ability to design and maintain risk policies, frameworks, and guidance.
• Skilled in digital systems for risk and incident management (Power BI, Excel, PowerApps).
• Understanding of safeguarding, security, and cyber risks within an NGO context.
• Familiarity with Board governance processes and committee reporting.
• Experience leading after-action reviews and embedding organisational learning.
• Knowledge of modern slavery and human trafficking risks in global operations.

Experience

• Minimum six years of relevant experience managing programmes, operations, or risk in international development, humanitarian, or human rights contexts.
• Experience managing serious incidents in security, safeguarding, reputational, or crisis areas.
• Experience working with Data Protection issues and management thereof
• Experience working across multiple countries or sectors (desirable). 

Education

• Educated to degree level
• Professional certification in risk management (ISO 31000, Institute of Risk Management), Global Governance, or a related field. With two additional years of professional experience desirable. 
• Project management certification (PMD Pro, PRINCE2, Agile) desirable. 

We expect all our employees to understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that encounters our work and reporting concerns if they do arise.

As part of Hope for Justice/Slave Free Alliance, you will benefit from an excellent package including:

• 28 days annual leave plus bank holidays (pro rata)
• 1 day Marriage Leave
• Birthday Day
• Enhanced employer pension contributions
• Company sick pay
• Enhanced maternity and paternity pay
• Access to our Employee Rewards Platform, providing discounts and offers for well-known retailers
• Free, confidential Employee Assistance Programme for staff and their family
• Professional development opportunities
• Professional memberships paid
• Flexible and hybrid working

Applications will be reviewed and interviews held on a rolling basis. The advert may be removed prior to the closing date if the position is filled. If you are interested in this role please ensure to submit your application as soon as possible.

Title: CRM and Power Platform Developer

Hours: 35 hours per week

Contract: One-year fixed term

Location: Office, hybrid or remote (1 week induction in office)

Salary: £39,793 pro-rata

Accountable to: Head of IT (Operations)

Responsible for: No management responsibility

DBS Eligibility: Basic DBS check and Social Media/Adverse Media checks

Closing Date: 10th August 2026

About the role

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You’ll be part of a small, collaborative data team of three, working closely with our Head of IT & Data and colleagues across the organisation. This is a hands-on role where you’ll:

• Redevelop our CRM and introduce new features.
• Create intuitive tools like Power Apps to make life easier for users.
• Design workflows and automations that boost efficiency and improve data quality.
• Develop reporting tools that empower teams to use data effectively every day.

It’s a unique opportunity to combine technical development with strategic thinking—embedding data-driven practice across Thirtyone:eight.

Why You’ll Love Working Here:

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

If you love solving problems, building tools that people actually enjoy using, and want your work to have a positive impact, we’d love to hear from you.

Main Responsibilities

• Enhance and support Thirtyone:eight’s Microsoft Dynamics CRM to meet business requirements, ensure reliability, performance, security and compliance with GDPR.
• Create Power Apps to support the ongoing requirements of the business
• Perform Unit Testing and end-to-end testing as appropriate 
• Liaise with end users for User Acceptance Testing and user-training
• Maintain clear and up to date documentation of system design, configuration, workflows, and user guides 

Specific Responsibilities

1. Work with the Senior Developer to support and enhance Thirtyone:eight’s Microsoft Dynamics CRM, ensuring it is secure, fit for purpose, and meets service and reporting needs.
2. Design and maintain Power Platform tools, including Power Apps and Power Automate, with user-friendly interfaces for efficient data entry and access.
3. Create and optimise workflows and automations to improve efficiency, strengthen data quality, and reduce manual processes.
4. Optimise the use of storage within Thirtyone:eight’s Dataverse environment.
5. Facilitate workshops, discussions, and user interviews to capture functional and non-functional requirements.
6. Translate business needs into clear, structured specifications and user stories.
7. Validate requirements with stakeholders to ensure shared understanding before development begins.
8. Identify opportunities for process improvement, automation, and data quality enhancement.
9. Collaborate with users and managers to translate requirements into practical, user-friendly solutions, supported by appropriate documentation.
10. Integrate Power Apps with other Microsoft services, such as SharePoint and Teams, and with third-party tools where applicable.
11. Develop and follow test plans to support reliable delivery of changes and enhancements.
12. Keep system documentation current, covering design, configuration, workflows, reporting structures, and user guidance.
13. Ensure all developments comply with GDPR, data protection, and security standards.

Person Specification

A) Essential Personal Characteristics and Qualities:

• Humility - Having a modest view of your own importance.
• Integrity - The quality of being honest and having strong moral principles.
• Openness - Acceptance of, or receptiveness to change or new ideas. 
• Collaborative - Involving two or more parties working together. 
• Solution-focused - Concentration in problem solving or dealing with a difficult situation.
• Learning - Knowledge acquired through study, experience, or being taught.
• Creative - Having good imagination, thinking differently, or having original ideas.
• Fair - Treating people equally without favouritism or discrimination. 
• Committed - Dedicated to a certain course, cause or policy.
• Passionate - Having or showing strong feelings or beliefs. 

B) Essential Experience:

Experience in application or systems development, with either direct Microsoft Dynamics/Power Platform experience or transferable experience that would support rapid cross-training, including:

• Developing, configuring, or supporting business applications using a modern programming language or low-code platform.
• Working with relational databases, data models, queries, reporting, dashboards or structured business data.
• Creating or working with APIs, integrations, connectors or data flows between systems.
• Gathering user requirements and translating them into practical technical specifications or solutions.
• Testing, documenting, deploying and supporting system changes or enhancements.

B) Desirable Experience:

• Direct experience with Microsoft Dynamics 365, Dataverse, Power Apps, or Power Automate.
• Experience with Power BI or other reporting tools.
• Experience working in a charity, membership, CRM, case management, or safeguarding-related environment.

d) Essential Abilities, Knowledge & Motivation:

The successful candidate will also be able to demonstrate:

• Strong technical aptitude and the ability to learn new systems, platforms and development approaches quickly.
• Practical problem-solving skills, with the ability to analyse issues and deliver workable, user-friendly solutions.
• Clear communication skills, including the ability to work effectively with both technical and non-technical stakeholders.
• Good attention to detail when working with data, configuration, testing and documentation.
• Awareness of data protection, information security and good practice when designing or supporting systems.
• A proactive and organised approach, with the ability to manage priorities and deliver work on time.
• Willingness to develop expertise in Microsoft Dynamics 365, Dataverse, Power Apps and Power Automate.
• A desire to “give back” by working for a non-profit and supporting Thirtyone:eight’s safeguarding mission.

At HOPE worldwide UK, we believe everyone deserves the opportunity to overcome poverty and fulfil their God-given potential. We have helped over 8,000 people experiencing homeless in London find a place to call home, and empower communities around the world to access education, healthcare and economic empowerment opportunties. Could you help us build on that impact as HOPE worldwide UK’s first dedicated Fundraising Manager? 

About HOPE worldwide UK:

HOPE worldwide UK is a Christ-centred charity with a mission to empower people to overcome poverty and homelessness through compassionate service. In the UK, we help people who are homeless access and sustain suitable accommodation and deliver holiday clubs for at risk children. Internationally, we partner with locally-led programmes that provide practical support including education, humanitarian aid, vocational training and healthcare. We are part of the wider HOPE worldwide international family - serving communities through a shared commitment to dignity, compassion and practical action.

The Opportunity:

We are seeking an experienced Fundraising Manager to grow support for our work in the UK and internationally. 

You will lead the implementation of our 2026–2028 fundraising strategy, develop compelling supporter journeys and creating inspiring propositions that connect donors with the difference their generosity makes. Working closely with the CEO, Senior Management Team and Fundraising Committee, you will bring focus, energy and professional fundraising expertise to a charity with a loyal supporter base and significant potential for growth. 

Key Details:

Location:  UK (Flexible: Remote or Hybrid if preferred). There will be a few in-person meetings/events in our London office or other specific venues each year, with flexibility to work where convenient (office or home) most of the time. 

Hours: Part-time, 3 days per week (0.6 FTE). Flexibility over how hours are distributed across the week.

Salary:  £37,000 – £43,000 FTE, pro rata (c. £22,200 - £25,800 for 3 days per week), depending on experience 

Start Date:  September (negotiable)

Contract:  Permanent 

Benefits:  5% Employer Pension Contribution; 25 days annual leave plus bank holidays 

What You will do:

• Lead the delivery of HOPE worldwide UK’s fundraising strategy, with clear plans, priorities, KPIs and income targets.
• Develop a compelling case for support that inspires existing donors, re-engages lapsed supporters and reaches new and younger audiences.
• Design and deliver segmented supporter journeys across individual giving, regular giving, appeals and stewardship activity.
• Support the growth of sustainable income from high-potential streams including trusts and foundations, major donors, legacy giving, challenge events and corporate engagement.
• Work with programme colleagues to capture impact, develop strong donor reports and translate frontline insight into persuasive fundraising propositions.
• Oversee the effective use of the fundraising CRM, improving data quality, segmentation and insight-led decision making.
• Manage, mentor and encourage the Communications & Fundraising Team, creating clarity, focus and momentum.
• Ensure all fundraising activity is legal, ethical and compliant with the Code of Fundraising Practice, data protection requirements and internal policies.

This job is for you if you:

• Enjoy building relationships, telling powerful stories, and helping supporters see how their generosity creates lasting change in a Christian context.
• Combine strategic thinking with practical delivery.
• Are a confident, competent and values-led communicator.

Essential requirements:

• Faith: A faithful follower of Jesus Christ, committed to the vision and values of Hww UK. 

• Experience: Demonstrable success in fundraising, with a strong track record in individual giving and recurring gift growth. 

• Strategy: Experience in building or delivering a successful fundraising strategy and compelling cases for support. 

• Communication: Excellent storytelling skills with the ability to tailor messages for different audiences (faith-based, secular, and younger donors). 

• CRM and Data: Confident user of a fundraising CRM, able to manage data, segment supporters and use insight to inform decisions.

We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

Desirable experience and skills: 

• Experience in a faith-based, homelessness, poverty relief or international development charity.
• Knowledge of legacy fundraising, trust fundraising or major donor relationships.
• Experience of community, church or challenge event fundraising.

Why Join Us?

This role offers real ownership: the chance to shape systems, strengthen supporter relationships and build sustainable income that directly supports people experiencing poverty in the UK and overseas. If you are motivated by faith, compassion and measurable impact, we would love to hear from you.

Equal Opportunities:

In light of the Christian ethos of the Charity and the nature and context of the work to be undertaken by this role, it is considered that there is an occupational requirement for the Fundraising Manager to be a practising Christian in accordance with Schedule 9 of the Equality Act 2010. 

Candidates will require Right to Work in the UK.

The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us. 

How to apply:

Please submit a CV and cover letter outlining your motivation, skills and experience.

Shortlisted applicants will be invited to online interviews during August.

We look forward to hearing from you!

Online harm is not inevitable. This is our urgent and hopeful mission.

We are Molly Rose Foundation, founded following the death of 14-year-old Molly Russell. We work at the intersect of suicide prevention, online safety, and tech accountability to demand a safer online world and move beyond the preventable harm. We believe a better online world is possible, one where young people are protected, championed and equipped with the skills, confidence and critical algorithmic literacy they need to navigate digital spaces and thrive.

Working closely with the Head of Partnerships and Fundraising, we’re looking for a Trusts and Foundations Manager to join our small team at a critical growth point to build and deliver a Trusts Fundraising Strategy (currently projected to generate c.£600K in 2027) laying the groundwork for long term, sustainable income generation as part of our wider Fundraising Strategy.

This is a new role for someone with substantial experience working in Trusts Fundraising, as well as strong project development skills, who can take our fledgling portfolio of funders and transform it into a pool of engaged supporters invested in MRF’s work in the long-term. You will have a demonstrable track record of securing five-six figure sums, the ability to create propositions in collaboration with programmatic colleagues, and the confidence to present compelling cases for support to a range of philanthropic organisations. You will also have excellent communication skills both written and verbal, a keen eye for connecting philanthropic organisations to the right projects to develop meaningful relationships, and the skills to deliver high-quality, detailed bids to further our strategic objectives.

We're particularly interested in hearing from applicants with experience working in one or more of the following areas: online safety, tech accountability, suicide prevention, education or children’s mental health.

You will join a small, ambitious organisation with big plans and a strong values-led culture. If you're motivated by improving online safety, suicide prevention and helping young people to live long and stay strong, we'd love to hear from you.

We offer a comprehensive package that includes:

• 27 days annual leave plus 1 volunteering day, rising to 30 days holiday after three years’ service;
• Annual leave buyback scheme, with the option to purchase up to 5 additional days;
• Employee pension scheme;
• £500 employee wellbeing budget;

We welcome applications from diverse range of applicants in circumstances, and actively welcome flexible working requests (any requests would be on the understanding that this is a full-time position).
 

Application Process
To apply, please send a CV (max. 2 sides A4) and cover letter (max. 2 sides A4) via the Charity Jobs website. In your covering letter we'd like to understand how you meet the person specification for this role - your application will be scored against these criteria.

Application closing date: Monday 17 August 2026 at midnight we may close early should we receive a high volume of applications but no earlier than Monday 10 August. 

There will be an initial interview held online during the week of 24 August 2026 and a follow-up second stage meeting that will be in-person in London (dates TBC).

About Bank Workers Charity

We’re the charity for past and present bank employees and their families – here when life gets tough.

Every year, we help thousands of people navigate challenges like financial problems, mental health concerns, housing issues and more. We do that through free, confidential support-from expert advice and specialist referrals to financial grants.

We believe everyone deserves support when they need it most and we work hard to make sure that happens. If you care about making a real difference to people’s lives, you’ll be in good company

About the role

We are looking for an experienced and compassionate Interim Visiting Caseworker to join our Services & Grants team for 12 months. This home-based role will support clients across the North West of England, with regular travel to meet clients and work with partners.

You will manage a varied caseload, complete in-depth assessments by phone, video call or face to face, and provide practical advice, advocacy and ongoing support to clients experiencing crisis, distress, financial difficulty, disability, long-term health conditions or other complex challenges.

Key responsibilities

• Assess client needs and agree tailored support plans.
• Provide advice and guidance on welfare benefits, budgeting, housing, employment, care, debt and wellbeing.
• Support benefit checks, mandatory reconsiderations and appeals where appropriate.
• Prepare clear case notes and grant reports and maintain accurate records.
• Work with statutory agencies, partners and referral organisations to secure the right support for clients.
• Follow safeguarding, confidentiality, data protection and lone working procedures at all times.

About you

You will have significant experience supporting people in distress or crisis, including people living with disability, long-term health conditions or complex personal circumstances.

You will be confident managing a caseload, assessing needs, prioritising effectively and building trust while maintaining clear professional boundaries.

• Strong knowledge of welfare benefits and client support services.
• Excellent communication, administration and report-writing skills.
• Ability to work independently from home and travel regularly across the North West.
• Willingness to travel to London at least once a month, and more often where required.
• Experience of grant administration, partnership working, CRM systems or benefit appeals would be advantageous.

What we offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include

• 28 days holiday, plus statutory bank holidays
• 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions
• A wide range of employer funded wellbeing experiences through Heka
• Flexible benefit provision (including Bupa plan, cycle to work, payroll giving and electric car scheme)
• Group Life Cover (three times annual salary)
• Weekly wellbeing half hour
• Employee Assistance Programme

If you are a skilled caseworker who can quickly build relationships, provide practical and compassionate support, and make a meaningful difference to people facing challenging circumstances, we would welcome your application.